Alienware AW2524H User Manual
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Alienware AW2524H User Manual

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Alienware AW2524H Monitor
User's Guide
Monitor Model: AW2524H
Regulatory Model: AW2524Hb

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Summary of Contents for Alienware AW2524H

  • Page 1 Alienware AW2524H Monitor User’s Guide Monitor Model: AW2524H Regulatory Model: AW2524Hb...
  • Page 2 Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

  • Page 3: Table Of Contents

    Contents Safety instructions ......6 About your monitor ......7 Package contents .
  • Page 4 Setting up the monitor......32 Attaching the stand ........32 Securing your monitor using Kensington lock (optional) .
  • Page 5 Built-in diagnostics ........70 Common problems ........71 Product specific problems .

  • Page 6: Safety Instructions

    Safety instructions Use the following safety guidelines to protect your monitor from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with your monitor. NOTE: Before using the monitor, read the safety information that is shipped with your monitor and printed on the product.

  • Page 7: About Your Monitor

    About your monitor Package contents The following table provides the list of components that are shipped with your monitor. If any component is missing, contact Dell. For more information, see Contacting Dell. NOTE: Some items may be optional and may not ship with your monitor. Some features may not be available in certain countries.
  • Page 8 USB-C to DisplayPort cable (1.00 meter) USB 3.2 Gen 1 (5 Gbps) upstream cable (enables the USB ports on the monitor, 1.80 meters) • Quick Start Guide • Safety, Environmental, and Regulatory Information • Alienware Sticker About your monitor...

  • Page 9: Product Features

    Product features The Alienware AW2524H monitor has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD) and LED backlight. The monitor features include: • 62.20 cm (24.50 in.) viewable area (measured diagonally). • Resolution: - DisplayPort supports up to 1920 x 1080 resolution (with full-screen support for lower resolutions) and a high refresh rate of 480 Hz.
  • Page 10 • VESA DisplayHDR 400. • Optimize eye comfort with a flicker-free screen and ComfortView Plus feature. • The Monitor uses Low Blue Light panel and is compliant with TÜV Rheinland (Hardware Solution) at factory reset or default setting. This built- in low blue light solution reduces hazardous blue light emissions by adjusting display parameters, without sacrificing true-to-life colors.

  • Page 11: Identifying Parts And Controls

    Identifying parts and controls Front view Label Description Cable-management slot (on To organize the cables neatly. the front side of the stand) Power button (with LED To turn the monitor on or off. indicator) Solid blue light indicates that the monitor is turned on and functioning normally.

  • Page 12: Back View

    Back view Back view without monitor stand Back view with monitor stand Label Description Regulatory label Lists the regulatory approvals. Stand release button Releases the stand from the monitor. VESA mounting holes (100 Wall mount the monitor using VESA- mm x 100 mm - behind VESA compatible wall mount kit (100 mm x Cover) 100 mm).

  • Page 13: Rear And Bottom View

    Rear and bottom view Rear and bottom view without monitor stand Label Description Power connector Connect the power cable (shipped with your monitor). HDMI ports  Connect your computer with the HDMI (HDMI 1/HDMI 2) cable. DisplayPort • Connect your computer with DisplayPort- DisplayPort cable (shipped with your monitor) •...
  • Page 14 Label Description Barcode, serial See this label if you need to contact Dell for number, and Service technical support. The Service Tag is a Tag label unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your monitor and access warranty information.

  • Page 15: Monitor Specifications

    Label Description SuperSpeed USB Connect the USB cable (shipped with your 5 Gbps (USB 3.2 monitor) to this port and your computer to Gen 1) Type-B enable the USB ports on your monitor. upstream port SuperSpeed USB Connect your USB 3.2 Gen 1 (5 Gbps) 5 Gbps (USB 3.2 device.
  • Page 16 Description Value Viewing angle: Vertical 178° (typical) Horizontal 178° (typical) Luminance output 400 cd/m² (typical) Contrast ratio 1000: 1 Faceplate coating Anti-glare treatment of the polarizer (Haze 25%, 3H) Backlight White LED edgelight system Response time • 0.5 ms (gray-to-gray min), 1 ms (gray-to-gray most observed) in Extreme Mode* •...
  • Page 17 Height adjustable stand 0 mm to 110 mm Tilt -5° to 21° Swivel -20° to 20° Pivot -90° to 90° Security Security lock slot (cable lock sold separately) Dell Display Manager compatibility Alienware Command Center (AWCC) About your monitor | 17...

  • Page 18: Resolution Specifications

    Resolution specifications Model AW2524H DisplayPort 1.4 HDMI Horizontal scan range • 255 to 255 kHz • 30 to 255 kHz (automatic) (automatic) Vertical scan range • 1 to 480 Hz • 24 to 240 Hz (automatic) (automatic) • 1 to 500 Hz...

  • Page 19: Displayport Preset Display Modes

    DisplayPort preset display modes Display mode Horizontal Vertical Pixel clock Sync frequency frequency (MHz) polarity (kHz) (Hz) (Horizontal/ Vertical) VESA, 640 x 480 31.47 59.94 25.18 VESA, 800 x 600 37.88 60.32 VESA, 1024 x 768 48.36 1920 x 1080 67.5 148.5 1920 x 1080...

  • Page 20: Electrical Specifications

    1920 x 1080 1920 x 1080 166.59 143.98 346.5 1920 x 1080 291.6 597.78 NOTE: This monitor supports NVIDIA G-SYNC. For more information about the graphic cards that support NVIDIA G-SYNC feature, see www.geforce.com. Electrical specifications Description Value Video input signals HDMI (HDCP 2.3)*/DisplayPort 1.4 (HDCP 2.3)**, 600 mV for each differential line, 100 Ω...

  • Page 21: Physical Characteristics

    peripherals you ordered and shall have no obligation to update such information. Accordingly, the customer should not rely upon this information in making decisions about electrical tolerances or otherwise. No warranty as to accuracy or completeness is expressed or implied. Physical characteristics Description Value...

  • Page 22: Environmental Characteristics

    Description Value Weight: Weight with packaging 9.87 kg (21.76 lb) Weight with stand assembly 6.80 kg (14.99 lb) and cables Weight without stand assembly 4.44 kg (9.79 lb) (For wall mount or VESA mount considerations - no cables) Weight of stand assembly 1.99 kg (4.39 lb) Front frame gloss 5.5 + 1.5 gu...

  • Page 23: Pin Assignments

    Pin assignments DisplayPort connector Pin number 20-pin side of the connected signal cable ML3 (n) ML3 (p) ML2 (n) ML2 (p) ML1 (n) ML1 (p) ML0 (n) ML0 (p) AUX (p) AUX (n) Hot Plug Detect Re-PWR +3.3 V DP_PWR About your monitor | 23...

  • Page 24: Hdmi Connector

    HDMI connector Pin number 19-pin side of the connected signal cable TMDS DATA 2+ TMDS DATA 2 SHIELD TMDS DATA 2- TMDS DATA 1+ TMDS DATA 1 SHIELD TMDS DATA 1- TMDS DATA 0+ TMDS DATA 0 SHIELD TMDS DATA 0- TMDS CLOCK+ TMDS CLOCK SHIELD TMDS CLOCK-...

  • Page 25: Universal Serial Bus (Usb) Interface

    Universal Serial Bus (USB) interface This section provides information about the USB ports that are available on the monitor. NOTE: This monitor is SuperSpeed USB 5 Gbps (USB 3.2 Gen 1) compatible. Transfer speed Data rate Power consumption* Super-Speed 5 Gbps 4.5 W (maximum each port) High speed 480 Mbps...
  • Page 26 USB 3.2 Gen 1 (5 Gbps) downstream connector Pin number 9-pin side of the connector SSRX- SSRX+ SSTX- SSTX+ USB ports Port Location 1 x upstream rear 2 x downstream rear 2 x downstream bottom Power charging port - the port with icon;...

  • Page 27: Plug-And-Play Capability

    Plug-and-Play capability You can connect the monitor to any Plug and Play-compatible system. The monitor automatically provides the computer with its Extended Display Identification Data (EDID) using Display Data Channel (DDC) protocols so that the computer can configure itself and optimize the monitor settings. Most monitor installations are automatic;...
  • Page 28 • Adjust the tilt of the monitor, its contrast, and brightness settings. • Adjust the ambient lighting around you (such as overhead lights, desk lamps, and the curtains or blinds on nearby windows) to minimize reflections and glare on the monitor screen. •...

  • Page 29: Handling And Moving Your Display

    Handling and moving your display To ensure that the monitor is handled safely when lifting or moving it, follow these guidelines: • Before moving or lifting the monitor, turn off your computer and the monitor. • Disconnect all cables from the monitor. •...

  • Page 30: Maintenance Guidelines

    • When lifting or moving the monitor, do not turn the monitor upside down while holding the stand base or stand riser. This may result in accidental damage to the monitor or cause personal injury. Maintenance guidelines Cleaning your monitor CAUTION: Read and follow the Safety instructions before cleaning the...
  • Page 31 NOTE: Monitor damage due to improper cleaning methods and the use of benzene, thinner, ammonia, abrasive cleaners, alcohol, compressed air, detergent of any kind will lead to a Customer Induced Damage (CID). CID is not covered under the standard Dell warranty. •...

  • Page 32: Setting Up The Monitor

    Setting up the monitor Attaching the stand NOTE: The stand assembly is not pre-installed when the monitor is shipped from the factory. NOTE: The following instructions are applicable only for the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the setup instructions that were included with the stand.
  • Page 33 5. Open the protective cover on the monitor to access the VESA slot on the display back cover. 6. Carefully insert the tabs on the stand riser into the slots on the display back cover and press down the stand assembly to snap it into place. 7.
  • Page 34 8. Lift the protective cover from the monitor. 9. Connect the power cable to the monitor. 10. Connect the required cables to the monitor, such as DisplayPort cable, USB-C to DisplayPort cable, USB 3.2 Gen 1 (5 Gbps) upstream and downstream cables, and so on.

  • Page 35: Securing Your Monitor Using Kensington Lock (Optional)

    Securing your monitor using Kensington lock (optional) The security lock slot is located at the bottom of the monitor (see Security lock slot (based on Kensington Security Slot)). Secure your monitor to a table using the Kensington security lock. For more information on using the Kensington lock (sold separately), see the documentation that is shipped with the lock.
  • Page 36 To connect your monitor to the computer: 1. Connect the DisplayPort cable or USB-C to DisplayPort cable from the monitor to your computer. NOTE: When using the DisplayPort to USB-C cable, connect the USB-C end of the cable to the computer. 2.

  • Page 37: Removing The Monitor Stand

    Removing the monitor stand CAUTION: To prevent scratches on the LCD screen when removing the stand, ensure that the monitor is placed on a soft surface and handle it carefully. NOTE: The following steps are specifically for removing the stand that is shipped with your monitor.

  • Page 38: Vesa Wall Mounting (Optional)

    VESA wall mounting (optional) NOTE: Use M4 x 10 mm screws to connect the monitor to the wall- mounting kit. Refer to the instructions that come with the VESA-compatible wall mounting kit. 1. Place the monitor panel on a soft cloth or cushion on a stable flat surface. 2.

  • Page 39: Operating The Monitor

    Operating the monitor Turn on the monitor Press the power button to turn on the monitor. Using the joystick Use the joystick at the bottom of the monitor to make On-Screen Display (OSD) adjustments. 1. Press the joystick or move it back/left/right to launch the Menu Launcher. 2.

  • Page 40: Using The On-Screen Display (Osd) Menu

    Joystick Description • For 4-way (left, right, forward, and back) directional navigation. • Toggles through the menu items. • Increases or decreases the parameters of selected menu item. Selects and enters the submenu. Returns to the upper-level menu or exits from the current menu. By default, when the OSD menu is off, moving the joystick towards you will toggle through the preset options of Brightness/Contrast and Off.
  • Page 41 Label Icon Description When you move the joystick to the left or right to toggle through the shortcut functions, the selected item will be highlighted and shifted to the center position. Press the joystick to enter its submenu. After you change the settings by moving the joystick, press the joystick to save the changes before exiting.

  • Page 42: Accessing The Menu System

    Accessing the menu system After you change the settings, press the joystick to save the changes before proceeding to another menu or exit the OSD menu. NOTE: To exit the current menu item and return to the previous menu, move the joystick to the left. Icon Menu and Description...
  • Page 43 Icon Menu and Description submenu Preset Modes • G-SYNC Esports: Loads specialized settings which allows for a consistent gaming experience when playing esports games. • FPS: Loads color settings ideal for First-Person Shooter (FPS) games. • MOBA/RTS: Loads color settings ideal for Multiplayer Online Battle Arena (MOBA) and Real- Time Strategy (RTS) games.
  • Page 44 Icon Menu and Description submenu Game Enhance The feature offers three functions to enhance your gameplay experience. Mode • Off: To disable the functions under Game Enhance Mode. • Timer: To disable or enable the timer at the upper left corner of the display.
  • Page 45 Icon Menu and Description submenu Response Time Allows you to set the Response Time to Fast, Super Fast or Extreme. NOTE: The function is disabled when NVIDIA ULMB is set to On. Dark Stabilizer The feature improves the visibility in the dark gaming scenarios.
  • Page 46 Icon Menu and Description submenu Brightness/ Use this menu to activate Brightness/Contrast Contrast adjustment. Brightness Brightness adjusts the luminance of the backlight. Move the joystick to adjust the brightness level (minimum 0/maximum 100). Contrast Adjust Brightness first, and then adjust Contrast only if further adjustment is necessary.
  • Page 47 Icon Menu and Description submenu Input Source Use this menu to select between the different video signals that may be connected to your monitor. Select the DP input when you are using the DisplayPort (DP) connector. Press the joystick to confirm the selection.
  • Page 48 Icon Menu and Description submenu AlienFX Adjusts the LED light settings for the Alienware logo, Lighting number graphic, and Power button. Before making any adjustments, select any or all of these 3 zones from the submenus. The following illustrations indicate the lighting zones.
  • Page 49 Icon Menu and Description submenu All Zones To specify an LED lighting color for the selected zone, select On, move the joystick to highlight Custom Color, Zone 1: Logo and press the joystick to enter its submenu. Zone 2: Number Zone 3: Power Button Then move the joystick to make a selection from the list...
  • Page 50 Icon Menu and Description submenu The following table depicts the color number and the RGB codes used for the 20 LED colors. To turn off the light for All Zones/Zone 1/Zone 2, select Off. For Zone 3, you may specify to turn off the light when the monitor is in on or standby mode.
  • Page 51 Icon Menu and Description submenu Custom It is a read-only menu. When you use Custom Color or Spectrum to make LED lighting adjustments, this menu status shows Off; when you make the LED lighting adjustments through AlienFX application, the status shows On.
  • Page 52 Icon Menu and Description submenu G-SYNC® Use this menu to utilize the latency tool, enable the Processor ULMB function, and adjust the ULMB pulse width. NVIDIA Reflex Detects and analyzes the time latency between Latency triggering of the mouse and the actual action displayed Analyzer during gameplay.
  • Page 53 Icon Menu and Description submenu NVIDIA ULMB NVIDIA ULMB (Ultra Low Motion Blur) helps have less of a motion blur effect while you are watching fast- moving images. When the graphics card supports G- SYNC, make sure that the Enable G-SYNC function is not selected in the NVIDIA Control Panel.
  • Page 54 Icon Menu and Description submenu Menu Use this menu to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen, and so on. Language Sets the OSD display to one of the eight languages: English, Spanish, French, German, Brazilian Portuguese, Russian, Simplified Chinese, or Japanese.
  • Page 55 Icon Menu and Description submenu Personalize Shortcut Key 1 Allows you to choose a feature from the provided list and set it as a shortcut key. The list includes Preset Shortcut Key 2 Modes, Game Enhance Mode, Dark Stabilizer, Shortcut Key 3 Brightness/Contrast, Input Source, and Volume.
  • Page 56 Icon Menu and Description submenu Ambient Light When you turn it On, the monitor automatically adjusts Sensor the brightness of the display back-light based on ambient light conditions. The default setting is Off. NOTE: When HDR content is displayed, this option is disabled.

  • Page 57: Osd Warning Message

    OSD warning message When you adjust the Brightness level above the default level for the first time, the following message appears: NOTE: If you select Yes, the message will not appear the next time you changes the Brightness setting. When you change the default setting of power saving features for the first time, such as Preset Modes or Eco Mode, the following message appears: NOTE: If you select Yes for either of the features mentioned above, the message will not appear the next time you change the settings of these...
  • Page 58 When NVIDIA Reflex Latency Analyzer is turned On, the following message appears: When NVIDIA Reflex Latency Analyzer is On, if you connect any USB peripheral other than a mouse to the designated port, the following message appears: When one of the following is selected or turned on, the OSD Status Bar will indicate that G-SYNC®...

  • Page 59: Setting The Maximum Resolution

    In Windows 10 and Windows 11: 1. Right-click on the desktop and click Display settings. 2. If you have more than one monitor connected, ensure to select AW2524H. 3. Click the Display Resolution dropdown list and select 1920 x 1080.

  • Page 60: Requirements To View Or Playback Hdr Content

    • Go to your graphics card website and download the latest graphics card drivers. Requirements to view or playback HDR content (1) Through Ultra BluRay DVD or Game consoles Ensure the DVD player or Game console is HDR capable, such as Panasonic DMP-UB900 or PS5.

  • Page 61: Using The Tilt, Swivel, And Vertical Extension

    Using the tilt, swivel, and vertical extension NOTE: The following instructions are applicable only for the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the setup instructions that were included with the stand.

  • Page 62: Rotating The Display

    Rotating the display Before you rotate the display, ensure it is completely extended vertically and completely tilted up to avoid hitting the bottom edge of the monitor. Rotate clockwise 62 | Operating the monitor...

  • Page 63: Rotate Counterclockwise

    Rotate counterclockwise NOTE: To use the Display Rotation function (Landscape versus Portrait view) with your Dell computer, you require an updated graphics driver that is not included with this monitor. To download the graphics driver, go www.dell.com/support and see the Download section for Video Drivers for latest driver updates.

  • Page 64: Adjusting The Rotation Display Settings Of Your System

    Adjusting the rotation display settings of your system After you have rotated your monitor, you need to complete the procedure below to adjust the Rotation Display Settings of your system. NOTE: If you are using the monitor with a non-Dell computer, you need to go the graphics driver website or your computer manufacturer website for information on rotating the 'contents' on your display.

  • Page 65: Using Alienfx Application

    You can configure the LED lighting effects across multiple distinct zones on your Alienware monitor through AlienFX in Alienware Command Center (AWCC). NOTE: If you have an Alienware Gaming Desktop or Laptop, you can directly access AWCC to control the lightings and visual elements.

  • Page 66: Setting The Lighting Effects

    NOTE: The LIGHTING panel appears only when the supplied USB 3.2 Gen 1 (5 Gbps) upstream cable is connected to your Alienware monitor and computer. NOTE: The options displayed may vary depending on the lighting zone(s) you specified.
  • Page 67 Color The lights will light in a single static color. 1. Pick a preferred color from the color palette or the list of PRESET COLORS. The selected color and its RGB color codes will be displayed on the right field. NOTE: To change the color, use the up and down arrow buttons beside the R/G/B boxes to edit the color codes.

  • Page 68: Troubleshooting

    Troubleshooting The following table provides the information about the problems you might encounter and the possible solutions: What you experience Possible solution No LIGHTING panel Ensure that the supplied USB 3.2 Gen 1 (5 Gbps) upstream cable is properly connected to your monitor and computer.

  • Page 69: Troubleshooting

    Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. Self-test Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps: 1.

  • Page 70: Built-In Diagnostics

    4. Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor. After performing the above steps, if the monitor displays no video output, then the problem may be with the graphics card or the computer. Built-in diagnostics Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or...

  • Page 71: Common Problems

    Common problems The following table contains general information about common monitor problems you might encounter and the possible solutions: Common What you Possible solutions symptoms experience No video/ No picture • Ensure that the video cable connecting power LED off the monitor and the computer is properly connected and secure.
  • Page 72 Common What you Possible solutions symptoms experience Missing pixels LCD screen has • Cycle power On-Off. spots • Pixel that is permanently off is a natural defect that can occur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell support site: www.dell.com/pixelguidelines.
  • Page 73 Common What you Possible solutions symptoms experience Safety related Visible signs of • Do not perform any troubleshooting issues smoke or sparks steps. • Contact Dell immediately. Intermittent Monitor • Ensure that the video cable connecting problems malfunctions on the monitor to the computer is and off connected properly and is secure.

  • Page 74: Product Specific Problems

    Product specific problems Specific symptoms What you Possible solutions experience Screen image is too Image is Reset the monitor to factory settings. small centered on screen, but does not fill entire viewing area Cannot adjust the OSD does not Turn off the monitor, unplug the power monitor with the appear on the cord, plug it back, and then turn on the...
  • Page 75 Specific symptoms What you Possible solutions experience Monitor and When • If the system uses Intel graphics card, notebook show connected to a check whether it supports up to 480 different refresh notebook with Hz refresh rate. rate value the monitor set •...
  • Page 76 Specific symptoms What you Possible solutions experience Cannot launch The NVIDIA • Ensure that you have connected the NVIDIA Reflex Reflex Latency USB upstream cable from your Latency Analyzer Analyzer is not monitor to your computer. responsive, or is • Ensure that you have connected a not working mouse (wired or wireless) directly to properly.
  • Page 77 Specific symptoms What you Possible solutions experience Screen flickering There are some • Use the native resolution of your noticeable monitor (1920 x 1080 at 60 Hz) or flickering in the higher refresh rate. displayed • If the variable refresh rate (VRR) of pictures your computer is turned on, turn off variable refresh rate (VRR) through...
  • Page 78 Specific symptoms What you Possible solutions experience Wireless USB mouse When plugged Unplug the Wireless USB Mouse does not work to one of the receiver and re-plug it to one of the properly USB ports on Quick Access USB ports at the bottom the rear side of of the monitor.

  • Page 79: Universal Serial Bus (Usb) Specific Problems

    Universal Serial Bus (USB) specific problems Specific What you Possible solutions symptoms experience USB interface is USB peripherals • Check that your monitor is turned on. not working are not working • Reconnect the upstream cable to your computer. • Reconnect the USB peripherals (downstream connector).

  • Page 80: Regulatory Information

    Regulatory information FCC notices (U.S. only) and other regulatory information For FCC notices and other regulatory information, see the regulatory compliance website located at www.dell.com/regulatory_compliance. Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country.

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