VTech CS5249, CS5249-2, CS5249-3, CS5249-4, CS5249-5 Quick Start Guide

Go to www.vtechphones.com to register your product for enhanced warranty support and latest VTech product news.

What's in the box

Connect and activate

1. Connect the telephone base
   If you subscribe to digital subscriber line (DSL) high-speed Internet service through your telephone line, make sure you connect a DSL filter (not included) to the telephone wall jack.
   
2. Install the battery
   
3. Connect the charger
   
4. Charge the battery
   

Display

Handset

	The battery is low and needs charging.
	The battery is charging.
	The battery is fully charged.
	Handset ringer is off.
	New voicemail received from your telephone service provider.
NEW	There are new caller ID log entries.
ANS ON	Answering system is on.
	Number of new/old messages recorded.
ECO	The ECO mode activates automatically to reduce power consumption when the handset is within range of the telephone base.

Telephone base

	Telephone base ringer is off.
	New voicemail received from your telephone service provider.
	New caller ID log entries.
	Number of new/old messages recorded.

Setup

After you install your telephone or power returns following a power outage and battery depletion, the handset and telephone base will prompt you to set the date and time, and to configure the answering system through voice guide.

Date and time

Follow the steps below to set the date and time. For example, if the date is 25 December, 2019, and the time is 10:59 AM:

When the handset and telephone base prompt you to set the date and time

Voice guide for answering system

After setting the date and time, the handset and telephone base will display Voice guide to... and set up Ans sys? alternatively.

This feature assists you to do the basic setup of the answering system. You can follow the voice guide to record your own announcement, set the number of rings and the message alert tone.

When the handset prompts you to set up the answering system via voice guide

Setup your answering system by inputting the designated numbers as instructed in the voice guide.

Basic operation

Make a call

Answer a call

End a call

Volume

Phonebook

Phonebook

The phonebook can store up to 50 entries, which are shared by all handsets and the telephone base. Each entry may consist of a telephone number up to 30 digits, and a name up to 15 characters.

Add a phonebook entry

Review phonebook entries

Delete a phonebook entry

When your desired phonebook entry displays on the handset screen

Caller ID

If you subscribe to caller ID service, information about each caller appears after the first or second ring. The caller ID log stores up to 30 entries. Each entry has up to 24 digits for the phone number and 15 characters for the name.

Review caller ID log entries

Dial a caller ID log entry

When your desired caller ID entry displays on the handset or telephone base screen

Delete a caller ID log entry

When your desired caller ID entry displays on the handset or telephone base screen

Save a caller ID log entry to the phonebook

When your desired caller ID entry displays on the handset or telephone base screen

GET HELP WITH THE ONLINE TOPICS

For operations and guides to help you using your telephone, and for latest information and supports, go and check the online help topics and online FAQs.

Use your smartphone or mobile device to access our online help.

• Go to https://help.vtechphones.com/cs5249; OR
• Scan the QR code below. Launch the camera app or QR code scanner app on your smartphone or tablet. Hold the device's camera up to the QR code and frame it. Tap the notification to trigger the redirection of the online help.
  
  • If the QR code is not clearly displayed, adjust your camera's focus by moving your device closer or further away until it is clear.

Answering system

About the built-in answering system and voicemail service

For message recording, your telephone has a built-in answering system, and it also supports voicemail service offered by your telephone service provider (subscription is required, and fee may apply).

Built-in answering system VS Voicemail service

	Built-in answering system	Voicemail service
SUPPORTED BY	Telephone system	Telephone service provider
SUBSCRIPTION	No	Yes
FEES	No	May apply
ANSWER INCOMING CALLS	After 3 rings by default. It can be changed via handset or the telephone base menu.	Usually after 2 rings. It can be changed by contacting your telephone service provider.
STORAGE	Telephone base	Server or System
DISPLAY NEW MESSAGES	Handset - XX new messages Telephone base - Message window flashes	Handset - and New voicemail Telephone base -
RETRIEVE MESSAGES	Press on the telephone base; OR Press MENU, and then select Play messages on the handset; OR Access remotely with an access code.	Press on the dialpad, and enter an access number and/or passcode from your telephone service provider.

Turn the built-in answering system on or off

On the telephone base

Press to turn on; press again to turn off.

Set number of rings

You can set your answering system to answer calls at least two rings earlier than your voicemail service. For example, if your voicemail service answers after six rings, set your answering system to answer after four rings. Thus, if you are on a call, or if the answering system is busy recording a message and you receive another call, the second caller can leave a voicemail message.

Message playback

Skip a message

Repeat the playing message

Play the previous message

Delete all messages

Using the telephone base

Call Block

Call Block

If you subscribe to caller ID service, you can set the telephone to block unknown calls and certain undesired calls. The call block list can store up to 150 entries.

Add a call block entry

Delete a call block list entry

When the desired call block list entry displays on the handset screen

Block unknown calls

Review a call block list entry

Limited warranty

How long is the limited warranty period?
The limited warranty period for the Product extends for ONE (1) YEAR from the date of purchase. If VTech repairs or replaces a Materially Defective Product under the terms of this limited warranty, this limited warranty also applies to the repaired or replacement Product for a period of either (a) 90 days from the date the repaired or replacement Product is shipped to you or (b) the time remaining on the original one-year warranty; whichever is longer.

How do you get warranty service?
To obtain warranty service in the United States of America, please visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377.

Technical specifications

Telephones identified with this logo have reduced noise and interference when used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083 Compliant Logo is a trademark of the Telecommunications Industry Association. Used under license.

The ENERGY STAR^® program (www.energystar.gov) recognizes and encourages the use of products that save energy and help protect our environment. We are proud to mark this product with the ENERGY STAR^® label indicating it meets the latest energy efficiency guidelines.

Videos

VTech CS5249 - Set up and connect Video

Documents / Resources

References

• VTech Cordless Phones Official Site | Best Home Office & Business Phones
• VTech Cordless Phones Official Site | Best Home Office & Business Phones
• VTech Canada Official Site | Best Home Office & Business Phones
• ENERGY STAR | The simple choice for energy efficiency.

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download VTech CS5249, CS5249-2, CS5249-3, CS5249-4, CS5249-5 Quick Start Guide