Table of Contents
Troubleshooting
Related Manuals for Samsung AC BNPDBC Series
Summary of Contents for Samsung AC BNPDBC Series
- Page 1 Air conditioner User & Installation manual AC***BNPDBC / AC***BXPDHC • Thank you for purchasing this Samsung air conditioner. • Before operating this unit, please read this user manual carefully and retain it for future reference.
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Page 2: Table Of Contents
Contents USING PARTS Safety Information Checking before use Indoor Unit Overview Control Panel Overview Using the air conditioner with the control panel Remote Control Overview Basic operation Cleaning and Maintenance Troubleshooting INSTALLATION PARTS Safety precautions Accessory parts list Preparation for installation Deciding on where to install the product Installation of the indoor and outdoor unit Refrigerant piping work... -
Page 3: Using Parts
If you have any questions, call your nearest contact center or find help and information online at www.samsung.com. These warning signs are here to prevent injury to you and others. Please follow them carefully. - Page 4 Safety Information Do not install this appliance near a heater, inflammable material. Do not install this appliance in a humid, oily or dusty location, in a location exposed to direct sunlight and water (rain drops). Do not install this appliance in a location where gas may leak. •...
- Page 5 FOR USING WARNING If the appliance is flooded, please contact your nearest service centre. • Failing to do so may result in electric shock or fire. If the appliance generates a strange noise, a burning smell or smoke, unplug the power plug immediately and contact your nearest service centre.
- Page 6 Safety Information If any foreign substance such as water has entered the appliance, cut the power by unplugging the power plug and turning the circuit breaker off and then contact your nearest service centre. • Failing to do so may result in electric shock or fire. Do not attempt to repair, disassemble, or modify the appliance yourself.
- Page 7 FOR CLEANING WARNING Do not clean the appliance by spraying water directly onto it. Do not use benzene, thinner, alcohol or acetone to clean the appliance. • This may result in discoloration, deformation, damage, electric shock or fire. Before cleaning or performing maintenance, unplug the air conditioner from the wall socket and wait until the fan stops.
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Page 8: Checking Before Use
Checking before use Checking before use Checking the auxiliary power switch Turn on the auxiliary power switch which is installed separately. NOTE Auxiliary power switch (ELCB : Earth Leakage Circuit Breaker) • Auxiliary power switch is not included in the package. Purchase and install it separately. -
Page 9: Indoor Unit Overview
Indoor Unit Overview The picture and function of the indoor unit may different depending on the model. Main parts 01 Air flow blade (up and down) 02 Air flow blade (left and right) 03 Indoor unit display 04 Control panel 05 Air oulet 06 Air filter 07 Air intake... -
Page 10: Control Panel Overview
Control Panel Overview Control Panel Overview Remote controller receiver Operation indicator Receives and inputs the command Displays the temperature, fan from the remote controller speed and operation mode Turbo button On/Off button Mode button Temperature Fan Speed button button NOTE •... -
Page 11: Using The Air Conditioner With The Control Panel
Using the air conditioner with the control panel 1 Press the On/Off button on the indoor unit control panel. • The air conditioner will operate in Cool mode. • To turn off the air conditioner, press the On/Off button again. 2 Press the Mode button to select the operation mode. -
Page 12: Remote Control Overview
Remote Control Overview Remote Control Overview 01 Set temperature indicator 02 Timed on/off indicator 03 Operation mode indicator NOTE • The Heat mode is not supported by this model. 04 Settings indicator NOTE • The Blade 1234 is not supported by this model. 05 Low battery indicator 06 Signal transmission indicator 07 Fan speed indicator... - Page 13 Inserting the batteries 1 Open the battery cover of the remote controller. • Press the ( ) part gently and lift it up in the arrow direction. 2 Insert the batteries. • Check and match the (+) and (-) signs accordingly. 3 Close the battery cover.
- Page 14 Remote Control Overview Battery changing time When the battery is exhausted, ( ) will be displayed on the remote controller display. When the icon appears, change the batteries. The remote controller requires two 1.5V AAA type batteries. Correct disposal of batteries in this product (Applicable in countries with separate collection systems) This marking on the battery, manual or packaging indicates that the batteries in this product should not be disposed of with other household waste at the end of their working life.
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Page 15: Basic Operation
Basic operation Basic operation is the operation mode that can be selected by pressing the Mode button. Cool In Cool mode, indoor temperature and fan speed can be adjusted at your desire to cool your indoor room. Auto When setting the desired temperature of the air conditioner for your fresh environment, the operation mode will operate automatically according to the desired temperature and current temperature and control the fan speed in Auto mode. - Page 16 Basic operation Controlling fan speed You can select the following fan speeds in each mode: Mode Available fan speeds Auto/Dry (Auto) Cool/Fan (Auto), (Med), (High) Controlling temperature You can control the temperature in each mode as follows: Mode Temperature control Cool/Dry Adjust by 1°C (1°F) between 18°C (65°F) and 30°C (86°F) When desired temperature is adjusted, operation mode...
- Page 17 Adjusting the air flow direction Air flow can be directed to your desired position. Hold the Air flow blade (up/down orientation) and adjust the up/down direction. Hold the Air flow blade (left/right orientation) and adjust the left/right direction. Turbo function Use the Turbo function to quickly cool your room.
- Page 18 Basic operation Timed on/Timed off function Use the Timed on/off function to turn the air conditioner on or off after the time that you set. Select On or Off. (Set the on/off time.) NOTE • You can set a time between 0.5 and 24 hours. (When the air conditioner is off) •...
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Page 19: Cleaning And Maintenance
Cleaning and Maintenance CAUTION • Make sure to turn off the auxiliary power switch or unplug the power plug when cleaning the air conditioner. Cleaning the indoor unit • Wipe the surface of the unit with a slightly wet or dry cloth when needed. - Page 20 Cleaning and Maintenance Cleaning the air filter Washable air filter captures large particles from the air. The filter can be cleaned with a vacuum or by hand washing. 1 Open the panel and pull out the air filter. Pull out the air filter in the direction of the arrow as shown in the below figure.
- Page 21 4 Insert the air filter back in its original position. Make sure it is firmly fixed. NOTE • Clean the air filter every two weeks. Cleaning term may differ depending on usage and environmental conditions therefore if you are using the air conditioner in dusty area, clean the air filter every week. Maintaining the air conditioner If the air conditioner will not be used for an extended period of time, dry the air conditioner to maintain it in best condition.
- Page 22 Cleaning and Maintenance Periodical checks Refer to the following chart to maintain the air conditioner properly. Every 2 Every 3 Every 4 Once a Type Description weeks months months year Clean the air filter (1) Clean the condensate drain pan (2) Indoor unit Thoroughly clean the heat exchanger (2)
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Page 23: Troubleshooting
Troubleshooting Refer to following chart if the air conditioner operates abnormally. This may save time and unnecessary expenses. Problem Solution • Check power status and then operate the air conditioner again. The air conditioner • Check whether the power plug is connected correctly or the auxiliary power does not work at switch is switched on. - Page 24 Troubleshooting Problem Solution Check if the air conditioner is off. Turn the air conditioner on and set the Timer function. Timer function is not working. When the timer is already set icon will appear on the indoor unit display, check to see if the timer is already set.
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Page 25: Installation Parts
• This manual explains how to install an indoor unit with a split system with two SAMSUNG units. The use of other types of units with different control systems may damage the units and invalidate the warranty. - Page 26 Safety precautions Installing the unit IMPORTANT: When installing the unit, always remember to connect first the refrigerant tubes, then the electrical lines. Always disassemble the electric lines before the refrigerant tubes. • Upon receipt, inspect the product to verify that it has not been damaged during transport. If the product appears damaged, DO NOT INSTALL it and immediately report the damage to the carrier or retailer (if the installer or the authorized technician has collected the material from the retailer.) •...
- Page 27 CAUTION • Make sure that you earth the cables. Do not connect the earth wire to the gas pipe, water pipe, lighting rod or telephone wire. If earthing is not complete, electric shock or fire may occur. • Install the circuit breaker. If the circuit breaker is not installed, electric shock or fire may occur.
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Page 28: Accessory Parts List
Accessory parts list Accessory parts list Product illustration may look different from the actual product. Accessories in the indoor unit package Remote controller(1) Remote controller holder (1) Batteries for remote controller (2) M4 X L16 screws (2) Cable tie (4) Protective piping cover (1) Pipe insulation Pipe insulation... -
Page 29: Preparation For Installation
Preparation for installation You must check the model names of the indoor and outdoor units. Indoor · outdoor unit type and combination Capacity(kJ/h) Type Model name Indoor unit Outdoor unit Indoor unit Outdoor unit Moving the outdoor unit • Select the moving path in advance. •... - Page 30 Preparation for installation 1 When moving with a crane Fasten the wire rope as shown in the figure. To protect damage or scratches, insert a piece of cloth Wire rope between the outdoor unit and the wire rope. 2 When moving with a forklift Carefully insert the forklift forks into the forklift holes at the bottom of the outdoor unit.
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Page 31: Deciding On Where To Install The Product
Deciding on where to install the product Indoor Unit • Install the unit at a place close to the wall facing the outside as it Top view is necessary to perform piping connection with the outdoor unit. Front It is effective to install the unit at a window side to ensure uniform distribution of indoor temperature. - Page 32 Deciding on where to install the product Outdoor unit Outdoor unit Sea breeze Sea breeze • If you cannot avoid installing the outdoor unit by the seashore, construct a protection wall around to block the sea breeze. • Protection wall should be constructed with a solid material Protection wall such as concrete to block the sea breeze and the height and Outdoor...
- Page 33 • If you install several outdoor units at the same place, observe the space for ventilation and free airflow. • If the space for ventilation is insufficient, the air conditioner may not generate performance designed. Keep in mind that SAMSUNG logo is located on the front side of outdoor unit. English...
- Page 34 Deciding on where to install the product Installation location Instructions for parallel installation 1 When the air inlet is blocked The upper part of the outdoor unit is not blocked (Unit: mm) • When installing 1 outdoor unit Only the air inlet is blocked Air inlet and 2 sides of the outdoor unit are blocked 150 or more...
- Page 35 300 or more 300 or more 600 or more 600 or more 600 or more 2 When the air inlet is blocked The upper part of the outdoor unit is not blocked (Unit: mm) • When installing 1 outdoor unit •...
- Page 36 Deciding on where to install the product 3 When air inlet and air outlet of the outdoor unit are blocked Case 1: Obstacle on exhausting side is higher than the unit.(regardless of the height of obstacle on suction side) The upper part of the outdoor unit is not blocked (Unit: mm) •...
- Page 37 Pipe length between the indoor and the outdoor unit • If the pipe is lengthened, the performance of the unit is degraded, and the service life is shortened. Therefore, the pipe length should be as short as possible. Allowable pipe length: Maximum 75m Allowable pipe height difference: When outdoor unit is installed higher level than indoor unit: Maximum 30m When indoor unit is installed higher level than indoor unit: Maximum 20m...
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Page 38: Installation Of The Indoor And Outdoor Unit
Installation of the indoor and outdoor unit Installation of the indoor and outdoor unit Installing indoor unit 1 Open the air inlet grille in the front and unscrew 4 bolts on the bottom of the product. 4 bolts 2 Remove the wooden palette used for product transport. 3 Install the product on an even floor. - Page 39 8 Install a square pad(t=20mm or more) to prevent vibration from the outdoor unit onto the base ground. Place the outdoor unit on the H beam and fix it with the bolt, nut and washer. (Fix with M10 basic anchor bolt, nut and washer.) Unit: mm Outdoor unit...
- Page 40 Installation of the indoor and outdoor unit • When the outdoor unit needs to be supported,fix it with wire as shown in the picture. Slightly unwind the four screws on the cover top of the outdoor unit. Wind wires round the four screws and fasten the screws again. Fix the wires to the ground.
- Page 41 The machine shall be installed on the ground or on the high platform • As shown in Figure 1, to ensure the shadow part is on the bearing surface without suspension. • As shown in Figure 1, the four installation footings shall be firmly fastened on the base platform by the bolts (preparing four sets of M10 bolts with fitful nuts and washer which are used on site) •...
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Page 42: Refrigerant Piping Work
Refrigerant piping work Refrigerant piping work WARNING • When installing, make sure there is no leakage. When recovering the refrigerant, ground the compressor before removing the connection pipe. • When installing, make sure there is no leakage. When collecting the refrigerant, stop the compressor first before removing the connection pipe. - Page 43 2 Pipe installation condition may vary depending on the installation location. Therefore, use indoor and outdoor unit elbow pipe connector to install the pipe if necessary. Allowable pipe length: Maximum 75m Allowable pipe height difference: Maximum 30m Make sure that there are less than 10 bending points in a pipe. CAUTION •...
- Page 44 Refrigerant piping work Pipe connection Indoor unit Outdoor unit Gas pipe Liquid pipe Liquid pipe pipe Selecting refrigerant pipe Model name Liquid side (mm) Gas side (mm) AC078BXPDHC Ø9.52 AC096BXPDHC Ø9.52 Temper grade and minimum thickness of the refrigerant pipe Outer diameter [mm/(inch)] Minimum thickness (mm) Temper grade...
- Page 45 Storing refrigerant pipe To prevent foreign materials or water from entering the pipe, it is important to keep the refrigerant pipe sealed in clean and dry condition during installation. Apply correct sealing method depending on the environment. Stored place Stored time Sealing type Longer than one month Outside...
- Page 46 Refrigerant piping work Direction of the pipe when brazing • Brazing the pipe should be done with the pipe headed downward or horizontally. • Avoid brazing with the pipe headed upward. Cutting or flaring the pipes 1 Make sure that you prepared the required tools. Pipe cutter, reamer, flaring tool and pipe holder, etc.
- Page 47 5 Check that you flared the pipe correctly. Below figures shows some examples of incorrectly flared pipes. Correct Inclined Damaged surface Cracked Uneven thickness CAUTION • If foreign matters or burrs are not removed after cutting the pipe, refrigerant gas may leak. •...
- Page 48 Refrigerant piping work Pipe bending 1 Perform bending of the pipe using the bender which has a specified bending radius. Spring 2 Be sure to take full care to perform bending of the pipe successfully at one time. Bending and unbending the pipe more than twice makes the bending work increasingly difficult.
- Page 49 Selecting the insulator of the refrigerant pipe • Insulate the gas pipe and liquid pipe by referring to the thickness of insulator for each pipe size. • The standard condition for indoor temperature is 30°C with humidity less than 85%. If the condition is out of this standard condition, use the pipe that is one grade thicker.
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Page 50: Refrigerant Charging
Refrigerant charging Refrigerant charging Allowable refrigerant pipe length and amount of additional refrigerant charging • Air purge refrigerant for piping is not filled in this product. • Make sure to vacuum inside of the connection pipe using vacuum pump after connecting pipes. •... - Page 51 How to add refrigerant R-410 is a mixed type of refrigerant. It is required for recharging under condition of liquid with the cylinder upright. Measure the quantity of refrigerant depending on the length of the liquid side pipe. Then, add fixed quantity of refrigerant by using a scale.
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Page 52: Wiring Work
Wiring work Wiring work Electrical work • Wiring work should be performed in accordance with related laws such as technical specification on electric installation or installation guide. • Copper cable should be used for wiring work and all the wirings or parts should be rated products. •... - Page 53 NOTE • Supply cords of parts of appliances for outdoor use shall not be lighter than polychloroprene sheathed flexible cord. (Code designation IEC:60245 IEC 57 / CENELEC: H05RN-F or IEC:60245 IEC66 / CENELEC H07RN-F) • This equipment complies with IEC 61000-3-12 provided that the short-circuit power Ssc is greater than or equal to Ssc (*2) at the interface point between the user's supply and the public system.
- Page 54 Wiring work Connecting power and communication cable This product uses the power for 380 V 60 Hz, 3-phase 4 wires. The indoor unit uses the power for 220 V 60 Hz, single-phase. The power cables for both units must be separated. 1 Remove the cover of the electrical component on the outdoor unit.
- Page 55 Selecting solderless ring terminal • Select a compressed ring terminal of a power cable based on a nominal dimensions for cable. • Cover a compressed ring terminal and a connector part of the power cable and then connect it. Silver solder Nominal dimensions for cable (mm2) Nominal dimensions for screw (mm) Standard dimension (mm)
- Page 56 Wiring work Connecting the power terminal • Connect the cables to the terminal board with solderless ring terminals. • Only use the certified and rated cables and make sure to firmly connect them without applying any external force to the terminal. •...
- Page 57 Fixing the power cable CAUTION • Do not let the power cable come into contact with the L1(R) L2(S) L3(T) L4(N) pipes inside the outdoor unit. If the power supply cable 3 phase 4 wires touches the pipes, the vibration of the compressor is (380-415 V~) transferred to the pipes and can damage the power supply cables or pipes, creating the danger of fire or...
- Page 58 Wiring work Grounding work Installing grounding wire • Grounding must be done by a qualified installer for you safety. • Use the grouding wire by referring to the specification of the electric cable of the outdoor unit. Grounding the power cable The standard of grounding may vary according to the rated voltage and installation place of the air conditioner.
- Page 59 Performing the grounding work Use a rated grounding cable by referring to the specification of the electric cable for the outdoor unit. When using the terminal for grounding only When using grounding of the switch board Switch board Earth terminal If the power distribution circuit does not have a grounding or the grounding does not comply with specifications,a ground rod must be installed.
- Page 60 Wiring work 3 Install a green / yellow grounding wire: Please refer to the “Wiring work” for the specification of grounding wire. When the grounding wire is too short,extend the grounding wire but bind the connection part with insulation tepe.Extend the ground lead if too short and use the heat-insulated tape to secure the connection part.
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Page 61: Gas Leak Test And Vacuum Drying
Gas leak test and vacuum drying Gas leak tests on the outdoor unit is done initially from the factory, but you must test for gas leakage after the installation. 1 Purge the pipe and run vacuum test. (Pressure should not increase for a minute.) 2 Insert the nitrogen gas so that pressure reaches minimum 2kg/cm2. -
Page 62: Check Lists After Completing The Installation
Check lists after completing the installation Check lists after completing the installation After completing the installation, you must check the following. • Have you checked the external surface and the internal part of the indoor unit? • Is the place well-ventilated and ensures space for service? Indoor unit •... -
Page 63: Testing Operations
Testing operations 1 Check the power supply between the outdoor unit and the auxiliary circuit breaker. 1 phase power supply : L, N 3 phases power supply : R, S ,T ,N 2 Check the indoor unit. Check that you have connected the power and communication cables correctly. (If the power cable and communication cables one mixed up or connected incorrectly, the PCB will be damaged.) Check the thermistor sensor, drain pump/hose, and display are connected correctly. - Page 64 Testing operations K4 short Display contents SEG1 SEG2 SEG3 SEG4 Unit push The first place Current Tens digit Units digit of decimals Fan RPM Thousands digit Hundreds digit Tens digit Target discharge Hundreds digit or ""-"" Tens digit Units digit temperature Hundreds 16kW...
- Page 65 7 DIP switch option 1 2 3 4 1 2 3 4 SW53 SW58 • DIP switch(SW53) option On (default) Switch 2 Disable snow prevention control Enable snow prevention control Switch 3 Silence Mode option Switch 4 • DIP switch(SW58) option On(default) Switch 1 Auto Silence Mode...
- Page 66 Testing operations Option item Input unit SEG1 SEG2 SEG3 SEG4 Function Automatic setting (Factory default) Channel address Main 00~15 Manual setting Not Applicable Not applicable Main Not Applicable Not Applicable Not Applicable Not applicable Main Not Applicable Not Applicable Not Applicable Not applicable Main Not Applicable...
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Page 67: Troubleshooting
Troubleshooting The table below give indication about self diagnostic routine. Some of error code requires activities exclusively for Authorized Service Center. Outdoor unit If an error occurs during the operation, it is displayed on the outdoor unit PCB LED, both MAIN PCB and INVERTER PCB. - Page 68 Troubleshooting Error Meaning Remarks Code E348 Lock error on Fan2 of outdoor unit Fan2 error E353 Error due to overheated motor of outdoor unit's Fan2 Fan2 error E355 Error due to overheated IPM of Fan2 Fan2 error E378 Error due to overcurrent of Fan2 Fan2 error E386 Over-voltage/low-voltage error of Fan2...
- Page 69 Error Meaning Remarks Code 1. Check if the service valve is open 2. Check for refrigerant leakage (pipe connection, pipe extension and others) Operation temperature protection of the top of the and charge refrigerant if necessary E463 compressor 3. Check the location of the outdoor unit and change the location if necessary 4.
- Page 70 Troubleshooting Error Meaning Remarks Code 1. Check if the service valve is open 2. Check the amount of the refrigerant in the outdoor unit 3. Check for refrigerant leakage (pipe E554 Detected full gas leakage connection, pipe extension and others) and charge refrigerant if necessary 4.
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Page 71: How To Connect Your Extended Power Cables
How to connect your extended power cables 1 Prepare the following tools. Tools Spec Shape Crimping pliers MH-14 Connection sleeve (mm) 20xØ6.5 (HxOD) Insulation tape Width 19 mm Contraction tube (mm) 70xØ8.0 (LxOD) 2 As shown in the figure, peel off the shields from the rubber and wire of the power cable. •... - Page 72 How to connect your extended power cables 3 Insert both sides of core wire of the power cable into the connection sleeve. • Method 1: Push the core wire into the sleeve from both sides. • Method 2: Twist the wire cores together and push it into the sleeve. Method 1 Method 2 Connection sleeve...
- Page 73 5 Wrap it with the insulation tape twice or more and position your contraction tube in the middle of the insulation tape. Method 1 Method 2 Insulation tape Insulation tape 40 mm 35 mm 6 Apply heat to the contraction tube to contract it. Method 1 Method 2 Contraction tube...
- Page 74 Memo 74 English...
- Page 75 English...
- Page 76 QUESTIONS OR COMMENTS? COUNTRY CALL OR VISIT US ONLINE AT 1-800-10-7267864 [ PLDT - Toll Free ] PHILIPPINES 1-800-8-7267864 [ Globe - Toll Free ] www.samsung.com/ph/support 84222111 [ Landline ] DB68-11731C-00...