Epson Aculaser C1700 Series User Manual
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Epson Aculaser C1700 Series User Manual

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User's Guide
NPD4428-00 EN

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  • Page 1 User’s Guide NPD4428-00 EN...

  • Page 2: Table Of Contents

    Status Monitor Widget (Mac OS X Only)........... 21 Epson AcuLaser C1700 Series User’s Guide...
  • Page 3 Warnings............... . . 64 Epson AcuLaser C1700 Series User’s Guide...
  • Page 4 Entering Values..............96 Epson AcuLaser C1700 Series User’s Guide...
  • Page 5 Before Contacting Epson........
  • Page 6 Epson AcuLaser C1700 Series User’s Guide Help for Users in Hong Kong............123 Help for Users in Malaysia.

  • Page 7: Preface

    No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained herein.

  • Page 8: Using This Guide

    , Long Edge Feed (LEF): Loading the document or paper in portrait orientation. , Short Edge Feed (SEF): Loading the document or paper in landscape orientation. LEF Orientation * Paper feed direction Epson AcuLaser C1700 Series SEF Orientation User’s Guide Preface...

  • Page 9: Product Features

    This feature allows you to reduce the paper consumption. For more information, see “Manual Duplex Printing (Windows Print Driver Only)” on page Epson AcuLaser C1700 Series Multiple-Up Print Multiple-Up enables you to print multiple pages on a single sheet of paper. This feature allows you to reduce the paper consumption.

  • Page 10: Chapter 1 Specifications

    Printing method Fusing system Continuous print speed Resolution Tone/Color Epson AcuLaser C1700 Series Description Epson AcuLaser C1700 220V: C11CB71001 Epson AcuLaser C1700 110V: C11CB71011 Desktop LED Xerography Important: LED + LED electrophotographic system Thermal fusing system using a belt : When plain paper fed is from the multipurpose feeder...
  • Page 11 2-sided Printing Feature Memory capacity Hard disk Page Description Language Epson AcuLaser C1700 Series Description Multipurpose feeder: A4, B5, A5, Legal (8.5 × 14"), Folio (8.5 × 13"), Letter (8.5 × 11"), Executive, #10 Env, Monarch, DL, C5, Custom Size (Width: 76.2 – 215.9 mm, Length: 127 – 355.6 Image loss: 4.1 mm from the top, bottom, left, and right edges...
  • Page 12 Items Supported OS Interface Power Power consumption Dimensions (main unit only) Weight Usage Environment Epson AcuLaser C1700 Series Description Windows ® XP, Windows ® XP x64 Edition, Windows Vista x64 Edition, Windows Server ® 2003, Windows Server Windows Server ®...

  • Page 13: Chapter 2 Basic Operation

    Chapter 2 Basic Operation Main Components This section provides an overview of your Epson AcuLaser C1700 series. Front View Operator Panel Output Tray Extension Toner Access Cover Paper Width Guides Front Cover Length Guide Epson AcuLaser C1700 Series 10 9 8...

  • Page 14: Rear View

    The operator panel has two buttons and several indicators that show the status of the printer. 1. Toner Indicators ❏ Indicates that the toner is low or empty, or toner error occurred. Epson AcuLaser C1700 Series Rear Cover Handle Rear Door...

  • Page 15: Error) Indicator

    Indicator Status Toner Orange on Orange blinks Epson AcuLaser C1700 Series Condition The specified toner is low or not installed when genuine toner cartridges are used (Non Genuine Toner is set to off at the Printer Setting Utility). All toner indicators light up when the printer is in the non-genuine toner mode (Non Genuine Toner is set to On at the Printer Setting Utility).

  • Page 16: Printing A Panel Settings Page

    The Panel Settings page, Printer Settings page, and Error History Report are printed. The Printer Setting Utility The following procedure uses Microsoft 1. Click start — All Programs — EPSON — EPSON Printer Software — EPSON AL-C1700 — Printer Setting Utility. Note: The Select Printer window appears in this step, when multiple print drivers are installed on your computer.

  • Page 17: Power Saver Mode

    You can specify the time for the Power Saver Mode. The printer switches to the Power Saver Mode after the specified time. The following procedure uses Microsoft Windows XP as an example. 1. Click start — All Programs — EPSON — EPSON Printer Software — EPSON AL-C1700 — Printer Setting Utility. Note: The Select Printer window appears in this step, when multiple print drivers are installed on your computer.

  • Page 18: Exiting The Power Saver Mode

    The printer automatically exits the Power Saver Mode when it receives a print job from a computer. To manually exit the Power Saver Mode, press any button on the operator panel. Note: Opening and closing the rear door will cause the printer to exit the Mode 1. Epson AcuLaser C1700 Series User’s Guide Basic Operation...

  • Page 19: Chapter 3 Printer Management Software

    The Printer Setting Utility consists of the Printer Settings Report, Printer Maintenance, and Diagnosis tabs. The Printer Setting Utility is installed with your Epson print driver. Status Monitor (Windows Only) You can check the printer status with Status Monitor. Double-click the Status Monitor printer icon on the taskbar at the bottom right of the screen.

  • Page 20: Launcher (Windows Only)

    Status Monitor window in Auto start setup. To change the pop-up settings for the Status Monitor window: The following procedure uses Microsoft 1. Click start — All Programs — EPSON — Status Monitor — Activate Status Monitor. The Select Printer window appears. 2. Click Status Setting.

  • Page 21: Status Monitor Widget (Mac Os X Only)

    You can install the Status Monitor Widget from the Software Disc. For information on the installation, see “Installing the Software” on page 29. To open the Status Monitor Widget: Epson AcuLaser C1700 Series Click to open the Status Monitor window. See also: “Status Monitor (Windows Only)”...
  • Page 22 2. Printer Status Image Area Displays the image of printer condition. ❏ Estimated Toner Level image Displays the estimated toner level of each color if the printer is functioning properly. Epson AcuLaser C1700 Series User’s Guide Printer Management Software 22...

  • Page 23: Monitor Window

    The info (i) button appears on the lower-right corner of the window when the cursor is over the Status Monitor window. Printer Epson AcuLaser C1700 Series Less than 9% Displays a list of available printer names in the drop-down list. The first printer displayed in this list is set as default.
  • Page 24 You can specify the update interval of the printer status. By default, it is set to Status Update Interval obtain the printer information every 10 seconds. The range varies between 0 and 600. done button Click this button to return to the Status Monitor window. Epson AcuLaser C1700 Series User’s Guide Printer Management Software 24...

  • Page 25: Chapter 4 Installing The Print Driver

    Chapter 4 Installing the Print Driver Connecting Your Printer Your Epson AcuLaser C1700 series interconnection cable must meet the following requirement: Connection Type USB Port Connecting Printer to Computer Connect the printer via USB. A USB connection is a direct connection and is not used for networking.

  • Page 26: Microsoft ® Windows ® Xp

    2. Connect the smaller USB connector into the USB port at the back of the printer and the other end of the cable into a USB port of the computer. Epson AcuLaser C1700 Series User’s Guide Installing the Print Driver...

  • Page 27: Installing Print Driver On Computers Running Windows

    4. If you agree to the terms of the SOFTWARE LICENSE AGREEMENT, select Agree and then click Next. The Easy Install Navi launches. 5. Click Installing Drivers and Software. 6. Follow the on-screen instructions. Epson AcuLaser C1700 Series User’s Guide Installing the Print Driver...
  • Page 28 6. Follow the on-screen instructions to connect the computer and the printer with the USB cable, and then turn on the printer. 7. Click Finish to exit the wizard. 8. Proceed the Plug and Play installation. Epson AcuLaser C1700 Series User’s Guide Installing the Print Driver...

  • Page 29: Installing Print Driver On Computers Running Mac Os X

    1. Run the Software Disc on the Mac OS X. 2. Double-click the AL-C1700 Status Monitor Installer icon. 3. Click Continue on the Introduction screen. 4. Select a language for the Software License Agreement. Epson AcuLaser C1700 Series User’s Guide Installing the Print Driver...

  • Page 30: Adding A Printer

    8. Click Add. Adding a Printer on Mac OS X 10.4.11 1. Turn off the printer and your computer. 2. Connect the printer and your computer with the USB cable. Epson AcuLaser C1700 Series User’s Guide Installing the Print Driver...
  • Page 31 5. Confirm your USB printer is added to Printer List. If your USB printer is not displayed, execute the following procedures. 6. Click Add. 7. Select USB from the menu. Epson AcuLaser C1700 Series User’s Guide Installing the Print Driver...
  • Page 32 Epson AcuLaser C1700 Series User’s Guide 8. Select the printer from the Product list. Printer Model is automatically selected. 9. Click Add. Installing the Print Driver...

  • Page 33: Chapter 5 Printing Basics

    To achieve the best performance from your printer, we recommend you to use only the paper described in this section. When using paper other than that recommended, contact the Epson local representative office or an authorised dealer. Print Media Usage Guidelines The printer tray accommodates various sizes and types of paper and other specialty media.

  • Page 34: Print Media That Can Damage Your Printer

    Important: The toner may come off the print media, if it gets wet by water, rain, steam and so on. For details, contact the Epson local representative office or an authorized dealer. Epson AcuLaser C1700 Series User’s Guide...

  • Page 35: Usable Print Media

    To ensure that printing is correctly done, select the correct paper size and paper type. Multipurpose Feeder (MPF) Paper Size Epson AcuLaser C1700 Series A4 SEF (210 × 297 mm) B5 SEF (182 × 257 mm) A5 SEF (148 × 210 mm) Letter SEF (8.5 ×...

  • Page 36: Loading Print Media

    After loading paper in the feeder, specify the same paper type on the print driver. Capacity Multipurpose feeder (MPF) can hold: ❏ 150 sheets of standard paper ❏ 16.2 mm (0.64 inches) of thick paper Epson AcuLaser C1700 Series Plain Bond Lightweight Cardstock Lightweight Glossy Cardstock...

  • Page 37: Print Media Dimensions

    ❏ To avoid paper jams, do not remove the paper cover while printing is in progress. ❏ Use only laser print media. Do not use ink jet paper in this printer. 1. Open the front cover. Epson AcuLaser C1700 Series User’s Guide Printing Basics...
  • Page 38 Epson AcuLaser C1700 Series User’s Guide Note: When you use the MPF for the first time, open the front cover by pulling out the instruction sheet. 2. Pull the paper cover out. Note: When you use the MPF for the first time, remove the instruction sheet attached to the paper cover with adhesive tape.
  • Page 39 Epson AcuLaser C1700 Series User’s Guide 3. Pull the slide bar forward until it stops. 4. Pull the length guide forward until it stops. 5. Adjust the paper width guides to their maximum width. Printing Basics...
  • Page 40 7. Load print media on the MPF with the top edge first and with the recommended print side facing 8. Adjust the paper width guides until they rest lightly against the edges of the stack of print media. Epson AcuLaser C1700 Series User’s Guide...
  • Page 41 Epson AcuLaser C1700 Series User’s Guide 9. Slide the length guide towards the printer until it touches the print media. Note: Depending on the size of print media, first slide the slide bar backward until it stops, and then pinch the length guide and slide it backward until it touches print media.
  • Page 42 12. Select the paper type from the print driver if the loaded print media is not standard plain paper. If a user-specified print media is loaded in the MPF, you must specify the paper size setting by using the print driver. Epson AcuLaser C1700 Series User’s Guide Printing Basics...

  • Page 43: Loading Envelope In The Multipurpose Feeder (Mpf)

    Load envelopes with the side to be printed on facing up, the flap side facing down, and the flap turned to the right. To prevent DL and Monarch from being wrinkled, they are recommended to be loaded with the print-side facing up, flap opened, and facing you. Epson AcuLaser C1700 Series User’s Guide Printing Basics...
  • Page 44 Epson AcuLaser C1700 Series User’s Guide Note: When you load the envelopes in the long-edge feed (LEF) orientation, be sure to specify the landscape orientation on the print driver. When Loading C5 Load envelopes with the side to be printed on facing up, flap opened, and facing you.
  • Page 45 The amount of the bending shall be 5 mm (0.20 inches) or less. ❏ To confirm the correct orientation of each print media such as envelopes, see the instruction on the Envelope/Paper Setup Navigator on the print driver. Epson AcuLaser C1700 Series User’s Guide Printing Basics...

  • Page 46: Manual Duplex Printing (Windows Print Driver Only)

    Refer to the manual of your respective application software. 1. From the File menu, select Print. 2. Select the printer from the Select Printer list box, and then click Preferences. 3. The Paper/Output tab appears. Epson AcuLaser C1700 Series ® ® Windows XP WordPad as an example.
  • Page 47 Loading Print Media in the Multipurpose Feeder (MPF) 1. First print the even pages (rear sides). For a six page document, rear sides are printed in the order of page 6, page 4, then page 2. Epson AcuLaser C1700 Series User’s Guide Printing Basics...

  • Page 48: Press The Start Button

    Pages are printed in the order of page 1 (rear of page 2), page 3 (rear of page 4), and then page 5 (rear of page 6). Note: Printing on both sides of the paper is not possible if the document consists of various sizes of paper. Epson AcuLaser C1700 Series (Ready/Data) indicator lights when the even pages User’s Guide Printing Basics...

  • Page 49: Using The Output Tray Extension

    If you are not familiar with a feature in the print driver window, open the online Help for more information. To print a job from a typical Windows application: 1. Open the file you want to print. 2. From the File menu, select Print. Epson AcuLaser C1700 Series User’s Guide Printing Basics...

  • Page 50: Canceling A Print Job

    When you send a job to print, a small printer icon appears in the right corner of the taskbar. 1. Double-click the printer icon. A list of print jobs appears in the printer window. 2. Select the job you want to cancel. 3. Press the Delete key. Epson AcuLaser C1700 Series User’s Guide Printing Basics...

  • Page 51: Selecting Printing Options

    Click Start — Printers and Faxes (for Windows Server 2003). Click Start — Devices and Printers (for Windows 7 and Windows Server 2008 R2). Click Start — Control Panel — Hardware and Sound — Printers (for Windows Vista). Epson AcuLaser C1700 Series User’s Guide ®...

  • Page 52: Selecting Options For An Individual Job (Windows)

    1. With the desired document or graphic open in your application, access the Print dialog box. 2. Select the Epson AcuLaser C1700 series and click Preferences to open the print driver. 3. Make selections on the driver tabs. See the following table for specific printing options.
  • Page 53 64bit, Windows Server 2008 R2, Windows 7, or Windows 7 x 64bit Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, or Windows 7 Epson AcuLaser C1700 Series Driver Tab Printing Options ❏ Saved Settings Paper/Output tab ❏ 2 Sided Print ❏...
  • Page 54 1. With the document open in your application, click File, and then click Print. 2. Select the Epson AcuLaser C1700 series from Printer. 3. Select the desired printing options from the menus and drop-down lists that are displayed. Note: ®...
  • Page 55 Item Layout Paper Handling Cover Page Scheduler Job Control Image Settings Printer Features Epson AcuLaser C1700 Series Printing Options ❏ Pages per Sheet ❏ Layout Direction ❏ Border ❏ Two-Sided ❏ Reverse page orientation ❏ Flip horizontally ❏ Pages to Print ❏...

  • Page 56: Printing Custom Size Paper

    2. Right-click the icon for your printer, and then select Properties. 3. Select the Configuration tab. 4. Click Custom Paper Size. 5. Select the custom setup you want to define from Details. Epson AcuLaser C1700 Series Printing Options User’s Guide Printing Basics...

  • Page 57: Printing On Custom Size Paper

    7. From Fit to New Paper Size, select the custom size you defined. If you have selected the custom size from Paper Size in step 4, select Same as Paper Size. 8. Click OK. 9. Click Print in the Print dialog box to start printing. Epson AcuLaser C1700 Series User’s Guide Printing Basics...

  • Page 58: Checking Status Of Print Data

    Check the column Status to know the current status of your printer. Status Setting button: Displays the Status Settings screen and allows you to modify the Status Monitor settings. Epson AcuLaser C1700 Series User’s Guide Printing Basics...

  • Page 59: Printing A Report Page

    The Printer Settings page, Panel Settings page, and Error History Report are printed. The Printer Setting Utility The following procedure uses Windows XP as an example. 1. Click start — All Programs — EPSON — EPSON Printer Software — EPSON AL-C1700 — Printer Setting Utility. Epson AcuLaser C1700 Series...

  • Page 60: Printer Settings

    These settings are active until new ones are selected or the factory defaults are restored. To select a new value as a setting: 1. Click start — All Programs — EPSON — EPSON Printer Software — EPSON AL-C1700 — Printer Setting Utility.
  • Page 61 Epson AcuLaser C1700 Series User’s Guide Each menu item has a list of values for the menu item. A value can be: ❏ A phrase or word to describe a setting ❏ A numerical value that can be changed ❏ An On or Off setting 4.

  • Page 62: Chapter 6 Using The Operator Panel

    (for example, out of paper), or service. (Start) button and the (Cancel Job) button at the same time, turn (Energy Saver), and (Error) indicators go out, release the Epson AcuLaser C1700 Series User’s Guide (Start) Using the Operator Panel...

  • Page 63: Common Light Sequences

    — — — — — — — — — — — — — — — — — — Epson AcuLaser C1700 Series Blink Start Error Load Ready/ Paper Data — — — — — — — — — — —...

  • Page 64: Warnings

    — — — — — — — — — — — — — — — — Epson AcuLaser C1700 Series Start Error Load Ready/ Paper Data — — — — — — — — — (Start) button. See “Manual Duplex Printing (Windows Print...

  • Page 65: Operator Call Errors

    When another error occurs, (Error) indicator lights up and the toner indicators do not light up. (Ready/Data) indicator blinks or lights up green depending on the printer status. This warning appears only when Epson toner cartridges are used (Non Genuine Toner is set to off at the Printer Setting Utility).
  • Page 66 — — — — — — — — — — — — — — — — — — Epson AcuLaser C1700 Series Start Error Load Ready/ Paper Data — — — — — — — — — — — —...

  • Page 67: Secondary Light Sequences

    When the (Error) indicator lights up, first check if the rear door is closed. If the (Error) indicator still lights up, the secondary error has occurred. Press and hold the secondary error light sequences. Toner Energy Saver — — — Epson AcuLaser C1700 Series Start Error Load Paper — — — —...
  • Page 68 Toner Energy Saver — — — — — — — — — — — — Epson AcuLaser C1700 Series Start Error Load Ready/ Paper Data — — — — — — Using the Operator Panel User’s Guide Cause/Remedy Page Description...

  • Page 69: Fatal Errors

    Fatal Errors Contact the Epson local representative office or an authorised dealer if this error occurs repeatedly. See Also: “Contacting Epson Support” on page 118 Toner Energy Saver — — — Firmware Errors Contact the Epson local representative office or an authorised dealer if this error occurs repeatedly.
  • Page 70 Toner Energy Saver — — — — — Epson AcuLaser C1700 Series Start Error Load Ready/ Paper Data — — — — Using the Operator Panel User’s Guide Cause/Remedy A ROM writing error occurred. Turn off the printer, and then...

  • Page 71: Chapter 7 Troubleshooting

    ❏ Ensure that the recommended print side is face up when you insert the print media. ❏ Keep print media stored in an acceptable environment. ❏ Ensure that all cables that connect to the printer are correctly attached. ❏ Overtightening the guides may cause jams. Epson AcuLaser C1700 Series User’s Guide Troubleshooting...

  • Page 72: Identifying The Location Of Paper Jams

    Do not attempt to remove a paper jammed deeply inside the product, particularly a paper wrapped around a Fusing Unit or a heat roller. Otherwise, it may cause injuries or burns. Switch off the product promptly and contact your local Epson representative. Important: Do not attempt to clear any jams using tools or instruments.

  • Page 73: Clearing Paper Jams From The Front Of The Printer

    To resolve the error displayed on the operator panel, you must clear all print media from the print media path. 1. Pull the paper cover out. 2. Remove any paper jammed from the front of the printer. Epson AcuLaser C1700 Series User’s Guide Troubleshooting...

  • Page 74: Clearing Paper Jams From The Back Of The Printer

    Note: To resolve the error displayed on the operator panel, you must clear all print media from the print media path. 1. Push the rear cover handle and open the rear door. Epson AcuLaser C1700 Series User’s Guide Troubleshooting...
  • Page 75 Epson AcuLaser C1700 Series User’s Guide 2. Lift up the levers. 3. Remove any paper jammed from the back of the printer. 4. Lower the levers to their original position. Troubleshooting...

  • Page 76: Clearing Paper Jams From The Center Output Tray

    Note: To resolve the error displayed on the operator panel, you must clear all print media from the print media path. 1. Push the rear cover handle and open the rear door. Epson AcuLaser C1700 Series User’s Guide Troubleshooting...
  • Page 77 Epson AcuLaser C1700 Series User’s Guide 2. Lift up the levers. 3. Remove any paper jammed from the back of the printer. If no paper is found in the paper path, then remove any paper jammed out of the center output tray.

  • Page 78: Jam Problems

    Print media misfeeds occur. Note: If the problem continues even though you have taken suggested actions described above, contact the Epson local representative office or an authorised dealer. Epson AcuLaser C1700 Series Action Ensure that the paper is properly inserted in the MPF.

  • Page 79: Multi-Feed Jam

    Note: If the problem continues even though you have taken suggested actions described above, contact the Epson local representative office or an authorised dealer. Basic Printer Problems Some printer problems can be easy to resolve. If a problem occurs with your printer, check each of the following: ❏...

  • Page 80: Printing Problems

    Problem Job did not print or incorrect characters printed. Print media misfeeds or multiple feeds occur. Epson AcuLaser C1700 Series Action Ensure that the (Ready/Data) indicator is lit. Ensure that print media is loaded in the printer. Verify that you are using the correct print driver.

  • Page 81: Print Quality Problems

    ❏ “Printer Setting Utility (Windows Only)” on page 19 ❏ “Status Monitor (Windows Only)” on page 19 The Output Is Too Light Epson AcuLaser C1700 Series Action Ensure that the envelope is loaded as instructed in “Loading Envelope in the Multipurpose Feeder (MPF)”...

  • Page 82: Toner Smears Or Print Comes Off/Stain On Back Side

    The output is too light. Note: If the problem continues even though you have taken suggested actions described above, contact the Epson local representative office or an authorised dealer. Toner Smears or Print Comes Off/Stain on Back Side Epson AcuLaser C1700 Series Action The toner cartridges may be low or need to be replaced.

  • Page 83: Random Spots/Blurred Images

    The output has stain on the back side. Note: If the problem continues even though you have taken suggested actions described above, contact the Epson local representative office or an authorised dealer. Random Spots/Blurred Images Epson AcuLaser C1700 Series Action The print media surface may be uneven.

  • Page 84: The Entire Output Is Blank

    If the problem continues even though you have taken suggested actions described above, contact the Epson local representative office or an authorised dealer. The Entire Output Is Blank If this trouble happens, contact the Epson local representative office or an authorised dealer. Streaks Appear on the Output Epson AcuLaser C1700 Series Action Ensure that the toner cartridges are installed correctly.

  • Page 85: Pitched Color Dots

    If this trouble happens, contact the Epson local representative office or an authorised dealer. Pitched Color Dots If this trouble happens, contact the Epson local representative office or an authorised dealer. Vertical Blanks Problem The printed result has vertical blanks.

  • Page 86: Mottle

    The printed result has mottled appearance. Note: If the problem continues even though you have taken suggested actions described above, contact the Epson local representative office or an authorised dealer. Ghosting Epson AcuLaser C1700 Series Action Adjust the transfer bias.

  • Page 87: Fog

    Problem The printed result has ghosting. Note: If the problem continues even though you have taken suggested actions described above, contact the Epson local representative office or an authorised dealer. Epson AcuLaser C1700 Series Action Adjust the transfer bias. 1. Launch the Printer Setting Utility, and click Chart Print on the Diagnosis tab.

  • Page 88: Bead-Carry-Out (Bco)

    Epson local representative office or an authorised dealer. Epson AcuLaser C1700 Series Action When the whole is printed light, contact the Epson local representative office or an authorised dealer. When the printed page is partly light, start Developer Stir Mode.

  • Page 89: Auger Mark

    Problem The printed result has auger mark. Note: If the problem continues even though you have taken suggested actions described above, contact the Epson local representative office or an authorised dealer. Wrinkled/Stained Paper Epson AcuLaser C1700 Series Action The toner cartridges may be low or need to be replaced. Confirm the amount of toner in each toner cartridge.

  • Page 90: The Top Margin Is Incorrect

    The output is wrinkled. The output is stained. Note: If the problem continues even though you have taken suggested actions described above, contact the Epson local representative office or an authorised dealer. The Top Margin Is Incorrect Problem The top margin is incorrect.

  • Page 91: Color Registration Is Out Of Alignment

    Epson AcuLaser C1700 Series User’s Guide Note: If the problem continues even though you have taken suggested actions described above, contact the Epson local representative office or an authorised dealer. Color Registration Is out of Alignment Troubleshooting...
  • Page 92 Color registration is out of alignment. Note: If the problem continues even though you have taken suggested actions described above, contact the Epson local representative office or an authorised dealer. Epson AcuLaser C1700 Series Action Execute auto color registration adjustment.

  • Page 93: Protrudent/Bumpy Paper

    Auto Correct allows you to correct the color registration automatically. The Printer Setting Utility The following procedure uses Microsoft 1. Click start — All Programs — EPSON — EPSON Printer Software — EPSON AL-C1700 — Printer Setting Utility. Epson AcuLaser C1700 Series Action Clean up the fusing unit.

  • Page 94: Printing The Color Registration Chart

    Printing the Color Registration Chart The Printer Setting Utility The following procedure uses Windows XP as an example. 1. Click start — All Programs — EPSON — EPSON Printer Software — EPSON AL-C1700 — Printer Setting Utility. Note: The Select Printer window appears in this step, when multiple print drivers are installed on your computer.

  • Page 95: Determining Values

    Epson AcuLaser C1700 Series User’s Guide 5. Click the Start button next to Print Color Regi Chart. 6. Select the paper size, and then click OK. The color registration chart is printed. Determining Values On the color registration chart printed, find the straightest lines where the two black lines and the colored line are most closely aligned for each color (Y, M, and C).

  • Page 96: Entering Values

    Using the Printer Setting Utility, enter the values that you found in the color registration chart to make adjustments. The following procedure uses Windows XP as an example. 1. Click start — All Programs — EPSON — EPSON Printer Software — EPSON AL-C1700 — Printer Setting Utility. Note: The Select Printer window appears in this step, when multiple print drivers are installed on your computer.

  • Page 97: Noise

    Epson AcuLaser C1700 Series User’s Guide ❏ If 0 is not next to the straightest lines, determine the values and adjust the printer again. Noise Note: In this section, the procedures use the Printer Setting Utility. See also: “Printer Setting Utility (Windows Only)” on page 19...
  • Page 98 See also: “Replacing Toner Cartridges” on page 106 If the noise generated from the printer matches with the noise from the Play of Sound button, contact the Epson local representative office or an authorised dealer. Perform Dispense Motor Check. 1. Ensure that the toner cartridges are removed.

  • Page 99: Other Problems

    For the serial number, see the label on the toner access cover of your printer. Getting Help Epson provides several automatic diagnostic tools to help you produce and maintain print quality. Operator Panel Lights The operator panel provides you with information on errors and warnings. When an error or warning condition occurs, the operator panel indicators inform you of the problem.

  • Page 100: Non Genuine Toner Mode

    Printer Setting Utility. The Printer Setting Utility The following procedure uses Windows XP as an example. 1. Click start — All Programs — EPSON — EPSON Printer Software — EPSON AL-C1700 — Printer Setting Utility. Note: The Select Printer window appears in this step, when multiple print drivers are installed on your computer.

  • Page 101: Chapter 8 Maintenance

    When cleaning this product, always switch off and unplug it. Access to a live machine interior may cause electric shock. Cleaning Inside the Printer 1. Turn off the printer. 2. Open the toner access cover. Epson AcuLaser C1700 Series User’s Guide Maintenance...
  • Page 102 3. Pinch the toner cartridge firmly as shown in the illustration. 4. Pull the toner cartridge out. Important: Always pull the toner cartridge out slowly so you do not spill any toner. 5. Pull the other three toner cartridges out as well. Epson AcuLaser C1700 Series User’s Guide Maintenance...
  • Page 103 Epson AcuLaser C1700 Series User’s Guide 6. Pull the print head cleaning rod out. 7. Insert the print head cleaning rod fully into the hole beside the arrow on the printer until its tip reaches the interior of the printer as illustrated below, and then pull it out.

  • Page 104: Cleaning The Color Toner Density (Ctd) Sensor

    Epson AcuLaser C1700 Series User’s Guide 10. Replace the black toner cartridge by adjusting it to the associated cartridge holder, and then insert it firmly by pressing near the center of the label until the toner cartridge clicks. 11. Replace the other three toner cartridges as well.
  • Page 105 Epson AcuLaser C1700 Series User’s Guide 2. Push the rear cover handle and open the rear door. 3. Clean the CTD sensor inside the printer with a clean dry cotton swab. 4. Close the rear door. Maintenance...

  • Page 106: Replacing Toner Cartridges

    Replacing Toner Cartridges Epson toner cartridges are available only through Epson. It is recommended that you use Epson toner cartridges for your printer. Epson does not provide warranty coverage for problems caused by using accessories, parts, or components not supplied by Epson.
  • Page 107 — (Ready/Data) indicator blinks or lights up green depending on the printer status. This warning appears only when Epson toner cartridges are used (Non Genuine Toner is set to off at the Printer Setting Utility.) In this case, you can continue printing in black and white.

  • Page 108: Removing The Toner Cartridges

    Epson AcuLaser C1700 Series User’s Guide Removing the Toner Cartridges 1. Turn off the printer. 2. Open the toner access cover. 3. Spread a few sheets of paper on the floor or table where the removed toner cartridge is placed.

  • Page 109: Installing A Toner Cartridge

    Note: ❏ Ensure that the color of the new toner cartridge matches that on the handle before replacing it. ❏ Handle the toner cartridge carefully to avoid spilling of the toner. Epson AcuLaser C1700 Series User’s Guide Maintenance...
  • Page 110 4. Close the toner access cover. 5. Pack the removed toner cartridge in the box in which the installed toner cartridge was packed Epson AcuLaser C1700 Series User’s Guide Maintenance...

  • Page 111: Ordering Supplies

    The toner cartridges need to be ordered occasionally. Each toner cartridge includes installation instructions on the box. Consumables Important: Use of consumables not recommended by Epson can impair machine quality and performance. Use only consumables recommended by Epson. Product Name TONER CARTRIDGE(BLACK)

  • Page 112: Storing Consumables

    Checking Printer Status with Status Monitor (Windows Only) Status Monitor is a tool that is installed with your Epson print driver. It automatically checks the printer status when you send a print job. Status Monitor can also check the remaining amount of toner cartridges.

  • Page 113: Conserving Supplies

    Color setting, the data is printed by color even if it seems to be black and white data on the monitor. In that case, Color Impression and Total Impression are increased. Epson AcuLaser C1700 Series Function The printer prints two or more pages on one side of a sheet.

  • Page 114: Moving The Printer

    The following procedure uses Windows XP as an example. To check a meter at the Printer Setting Utility: 1. Click start — All Programs — EPSON — EPSON Printer Software — EPSON AL-C1700 — Printer Setting Utility. Note: The Select Printer window appears in this step, when multiple print drivers are installed on your computer.
  • Page 115 Epson AcuLaser C1700 Series User’s Guide 1. Turn off the printer. 2. Disconnect the power cord and USB cable. 3. Remove any paper in the center output tray if there is. Close the output tray extension if it is opened.
  • Page 116 Epson AcuLaser C1700 Series User’s Guide 4. Remove any paper in the multipurpose feeder (MPF). Keep the paper wrapped and away from humidity and dirt. 5. Push the paper cover in. 6. Slide the slide bar backward until it stops.
  • Page 117 Epson AcuLaser C1700 Series User’s Guide 7. Close the front cover. 8. Lift the printer and move it gently. 9. Adjust the color registration before using your printer. See Also: “Adjusting Color Registration” on page 93 Maintenance...

  • Page 118: Appendix A Where To Get Help

    If Epson support for your area is not listed below, contact the dealer where you purchased your product. Epson support will be able to help you much more quickly if you give them the following information: ❏ Product serial number (The serial number label is usually on the back of the product.)

  • Page 119: Repair Service Center

    World Wide Web (http://www.epson.com.tw) Information on product specifications, drivers for download, and products enquiry are available. Epson HelpDesk (Phone: +0800212873) Our HelpDesk team can help you with the following over the phone: ❏ Sales enquiries and product information ❏ Product usage questions or problems ❏...

  • Page 120: Help For Users In Singapore

    08-7344771 08-7344802 Help for Users in Singapore Sources of information, support, and services available from Epson Singapore are: World Wide Web (http://www.epson.com.sg) Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.

  • Page 121: Help For Users In Vietnam

    Epson Hotline (Phone: (66)2685-9899) Our Hotline team can help you with the following over the phone: ❏ Sales enquiries and product information ❏ Product usage questions or problems ❏ Enquiries on repair service and warranty Help for Users in Vietnam...

  • Page 122: Epson Service Center

    Phone: (62) 274-565478 Medan Wisma HSBC 4th floor Jl. Diponegoro No. 11 Medan Phone/Fax: (62) 61-4516173 Makassar MTC Karebosi Lt. Ill Kav. P7-8 JI. Ahmad Yani No.49 Makassar Phone: (62)411-350147/411-350148 Epson AcuLaser C1700 Series User’s Guide Where To Get Help...

  • Page 123: Help For Users In Hong Kong

    To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. Internet Home Page Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information ❏...

  • Page 124: Help For Users In India

    603-56288333 Help for Users in India Contacts for information, support, and services are: World Wide Web (http://www.epson.co.in) Information on product specifications, drivers for download, and products enquiry are available. Epson India Head Office - Bangalore Phone: 080-30515000 Fax: 30515005 Epson India Regional Offices:...

  • Page 125: Help For Users In The Philippines

    For Service (CDMA & Mobile Users) - 3900 1600 (9AM - 6PM) Prefix local STD code Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone and fax numbers and e-mail address below:...
  • Page 126 Epson AcuLaser C1700 Series User’s Guide ❏ Enquiries on repair service and warranty Where To Get Help...
  • Page 127 Conserving supplies...113 Consumables...111 Contacting Epson...118 Contacting Service...99 CTD Sensor...104 Determining values...95 Display Problem...79 Energy Saver Indicator...15 Entering values...96 Epson AcuLaser C1700 Series Error and Warning Messages...99 Error Indicator...15 Front Cover...13, 73 Getting help...99 Status Monitor Alerts...99 Help Epson...118 Installing...27 Installing a toner cartridge...109 Jam...78...
  • Page 128 Print Head Cleaning Rod...13 Print Media...113 Dimensions...37 Print Quality Problems...81 Printer Managing...112 Moving...114 Printer software...19 Epson AcuLaser C1700 Series Printing...49 Custom Paper...56 Custom Paper: With Mac OS X driver...58 Custom Paper: With Windows print driver...57 Printing Basics...33 Printing Problem...80 Problems contacting Epson...118...
  • Page 129 Epson AcuLaser C1700 Series User’s Guide Warning and Error Messages...99 When to order toner cartridges...111 Index...

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