Troubleshooting - HunterDouglas Luminette Privacy Sheers Installation Operation Care

Troubleshooting

If your shade is not operating correctly:
Review the digital support guide
■
Refer to the following troubleshooting procedures for specific solutions for your shade.
■
If questions remain, please contact Hunter Douglas Consumer Support at (800) 789-0331.
Problem
The headrail will not fit into the installation brackets.
Solution Check that the installation brackets are level and aligned. Adjust and/or shim
to level, if necessary.
Check that the headrail is completely inserted into the installation brackets.
See "Install the Headrail" on page 14.
Problem
The sheer does not operate using the control button.
Solution
Unplug the power cable from the motor, then plug it back in. A blue LED inside
the control button housing should flash to indicate the motor has power.
Check that the 18V DC Power Supply is securely plugged into the wall outlet
and that the outlet has power.
Check that the 18V DC Power Supply is securely connected to the barrel
connector from the motor. See "Connect the 18V DC Power Supply" on page 16.
Problem
The sheer is not responding to the PowerView
Solution IMPORTANT: A shade will not operate until it is joined to a group.
Check that the correct group number is selected. The LED on that group
number will light up. You can also check which group number the shade is
joined to on the remote in the PowerView App. You can find this under MORE
> ACCESSORIES in the app.
Check if the batteries need to be replaced. If the batteries are completely
drained, none of the lights will turn on. If the batteries are running low, the
inner ring buttons (open, close, right arrow, left arrow, stop) light up RED. In
either case, the batteries need to be replaced. The remote takes two
CR2032 batteries.
Problem
The fabric does not traverse, or does not traverse easily.
Solution
Check that the installation brackets are level, their front edges are aligned,
and there are no obstructions to the movement of the fabric (i.e., the cord is
not caught in the brackets).
for your control device.
TROUBLESHOOTING
Gen 3 remote.
®
23