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CONFORMS TO
UL STD. 1995
CERTIFIED TO
CSA STD. C22.2
NO. 236

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Do you have a question about the VENTUS X and is the answer not in the manual?

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Rosalba Vaquera
January 26, 2025

My unit is not heating up. It's brand new, I just started to use the heater 3 wks ago. Now it's not heating

1 comments:
Mr. Anderson
February 10, 2025

The provided context does not explicitly state why the HVAC MIRAGE VENTUS X is not heating up after three weeks of use. However, potential reasons could include:

1. Incorrect Mode Setting – Ensure the unit is in heating mode. Pressing the emergency button twice in 3 seconds should activate heating mode (if it has a heat pump).
2. Temperature Lock Issue – There are reports of units locking to a different temperature, which may affect heating.
3. Refrigerant Issues – If the system has a refrigerant leak or insufficient charge, it may not heat properly.
4. Airflow Problems – Blocked or damaged aluminum fins may reduce heating performance.
5. Control Malfunction – Some users have reported issues with the system not properly maintaining settings.

Checking these factors may help diagnose the issue.

This answer is automatically generated

Summary of Contents for Hvac MIRAGE VENTUS X

  • Page 1 CONFORMS TO UL STD. 1995 CERTIFIED TO CSA STD. C22.2 NO. 236...
  • Page 2: Table Of Contents

    CONTENTS ........................1 SAFETY PRECAUTIONS ..........................4 NAME OF PARTS ...........................6 REMOTE CONTROL ......................13 OPERATION INSTRUCTIONS ......................14 INSTALLATION PRECAUTIONS ......................15 INDOOR UNIT INSTALLATION .....................20 OUTDOOR UNIT INSTALLATION ..........................23 TEST OPERATION ..........................25 MAINTENANCE ........................26 TROUBLESHOOTING * The design and specifications are subject to change without prior notice for product improvement. Consult with the sales agency or manufacturer for details.
  • Page 3: Safety Precautions

    SAFETY PRECAUTIONS SAFETY RULES AND RECOMMENDATIONS FOR THE INSTALLER ead this guide before installing and using the appliance. uring the installation of the indoor and outdoor units the access to the working area should be forbidden to children. Unforeseeable accidents could happen. ake sure that the base of the outdoor unit is firmly placed.
  • Page 4 SAFETY PRECAUTIONS SAFETY RULES AND RECOMMENDATIONS FOR THE INSTALLER o not try to install the conditioner alone, always contact specialized technical personnel. leaning and maintenance must be carried out by specialized technical personnel. In any case disconnect the appliance from the main electricity supply before carrying out any cleaning or maintenance.
  • Page 5 SAFETY PRECAUTIONS SAFETY RULES AND PROHIBITIONS o not bend, tug or compress the power cord since this could damage it. A damaged power cord can lead to electrical shocks or fire. Only specialized technical personnel must replace a damaged power cord. o not use extensions or gang modules.
  • Page 6: Name Of Parts

    NAME OF PARTS Indoor Unit Mounting plate Front panel Emergency button Air filter Air outlet Air deflector and flap Refrigerant connecting pipe Outdoor Unit Air inlet Wiring cover Air outlet Drainage pipe Connection wiring Valve protective cover Gas valve (Low pressure valve) Liquid valve (High pressure valve) With the protective cover removed...
  • Page 7 NAME OF PARTS Indoor Display Indicator for Timer, temperature and Error codes. Lights up during Timer operation. SLEEP mode The symbol appears when the unit is turned on, and disappear when the unit is turned off. The symbol appears when powered. The shape and position of switches and indicators may be different according to the model, but their function is the same.
  • Page 8: Remote Control

    REMOTE CONTROL Remote control DISPLAY Symbols Meaning Battery indicator Auto Mode Cooling Mode Dry Mode Fan only Mode Heating Mode ECO Mode Timer Temperature indicator Fan speed: Auto/low/mid/high Mute function TURBO function Up-down auto swing Left-right auto swing SLEEP function Health function I FEEL function Signal indicator...
  • Page 9 REMOTE CONTROL Button Function To turn on/off the air conditioner . To increase temperature, or Timer setting hours. To decrease temperature, or Timer setting hours. To select the mode of operation (AUTO, COOL, DRY, FAN, HEAT). MODE To activate/deactivate the ECO function. Hold to activate/deactivate the 46.4 F heating function (depending on models).
  • Page 10 REMOTE CONTROL Replacement of Batteries Remove the battery cover plate from the rear of the remote control, by sliding it in direction as indicated by the arrow. Install the batteries according the direction (+ and -)shown on the Remote Control. Reinstall the battery cover by sliding it into place.
  • Page 11 REMOTE CONTROL COOLING MODE HEATING MODE The cooling function allows the air The heating function allows the air COOL HEAT conditioner to cool the room and conditioner to heat the room. reduce Air humidity at the same To activate the heating function (HEAT), press the time.
  • Page 12 REMOTE CONTROL TIMER function ---- TIMER ON SWING function To automatically switch on the SWING TIMER SWING appliance. When the unit is switched-off, you can set the 1. Press the button SWING to activate the louver, TIMER ON. 1.1 Press to activate the horizontal flaps SWING To set the time of automatic switch-on as below:...
  • Page 13 REMOTE CONTROL MUTE function ECO function In this mode the appliance MUTE automatically sets the operation to save energy. 1. Press MUTE button to activate this function, will appear on the remote display. Press the ECO button, appears on the Do it again to deactivate this function.
  • Page 14 REMOTE CONTROL Gentle Wind function (Optional) SELF-CLEAN function (Optional) Only optional for some heating pump inverter 1. Turn on the indoor unit, and change to COOL appliances. mode, then hold FAN and MUTE button To activate this function, turn off the indoor together 3 seconds to actived this SWING unit at first, then press the...
  • Page 15: Operation Instructions

    OPERATION INSTRUCTIONS Attempting to use the air conditioner beyond the specified temperature range may cause the air conditioner protection device to start and the air conditioner may fail to operate. Therefore, try to use the air conditioner in the following temperature conditions. Inverter air conditioner: MODE Heating...
  • Page 16: Installation Precautions

    INSTALLATION PRECAUTIONS Pipe Length and Additional Refrigerant Inverter Models Capacity (Btu/h) 9K-12K 18K-36K Lenght of pipe with standard charge 9.8 ft (North American:16.4 ft ) 16.4 ft (North American: 24.6 ft ) Maximum distance between indoor and outdoor unit 49.2 ft 82.0 ft Additional refrigerant charge 30g/m=.322 oz/ft...
  • Page 17: Indoor Unit Installation

    INDOOR UNIT INSTALLATION Step1: Select Installation location 1.1 Ensure the installation complies with the installation minimum dimensions (defined below) and meets the minimum and maximum connecting piping length and maximum change in elevation as defined in the System Requirements section. 1.2 Air inlet and outlet should be clear of obstructions, ensuring proper airflow throughout the room.
  • Page 18 INDOOR UNIT INSTALLATION Step2: Install Mounting Plate 2.1 Take the mounting plate from the back of indoor unit. 2.2 Ensure to meet the minimum installation dimension requirements as step 1, according to the size of mounting plate. Determine the position and stick the mounting plate close to the wall. 2.3 Adjust the mounting plate to a horizontal state with a spirit level, then mark out the screw hole positions on the wall.
  • Page 19 INDOOR UNIT INSTALLATION Step4: Connecting Refrigerant Pipe 4.1 According to the wall hole position, select the appropriate piping mode. There are three optional piping modes for indoor units as shown in the figure below: In Piping Mode 1 or Piping Mode 3, a notch should be made by using scissors to cut the plastic sheet of piping outlet and cable outlet on the corresponding side of the indoor unit.
  • Page 20 INDOOR UNIT INSTALLATION Step5: Connect Drainage Hose 5.1 Adjust the drainage hose(if applicable) In some models, both sides of the indoor unit are provided with drainage ports, you can choose one of them to attach the drainage hose, and plug the unused drain port with the rubber attached in one of the ports.
  • Page 21 INDOOR UNIT INSTALLATION Step7: Wrap Piping and Cable After the refrigerant pipes, connecting wires and drainage hose are all installed, in order to save space, protect and insulate them. It must be bundled with insulating tape before passing them through the wall hole. 7.1 Arrange the pipes ,cables and drainage hose as the following picture.
  • Page 22: Outdoor Unit Installation

    OUTDOOR UNIT INSTALLATION Step 1: Select Installation Location Select a site that allows for the following: 1.1 Do not install the outdoor unit near sources of heat, steam or flammable gas. 1.2 Do not install the unit in windy or dusty places. 1.3 Do not install the unit where people often pass.
  • Page 23 OUTDOOR UNIT INSTALLATION Step 4: Install Wiring 4.1 Use a phillips screwdriver to unscrew wiring cover, hold and press it down gently to take it down. 4.2 Unscrew the cable clamp and take it down. 4.3 According to the wiring diagram pasted inside the wiring cover, place the connecting wires in the corresponding terminals, and ensure all connections are firm and secure.
  • Page 24 OUTDOOR UNIT INSTALLATION Step6: Vacuum Pumping 6.1 Use a wrench to take down the protective caps from the service port, low pressure valve and high pressure valve of the outdoor unit. 6.2 Connect the pressure hose of manifold gauge to the service port on the outdoor unit low pressure valve.
  • Page 25: Test Operation

    TEST OPERATION Inspections Before Test Run Do the following checks before test run. Description Inspection method Check whether the power supply voltage complies with specification. Electrical Check whether there is any wrong or missing connection between the safety inspection power lines, signal line and earth wires. Check whether the earth resistance and insulation resistance comply with requirements.
  • Page 26 TEST OPERATION Test Run Instruction 1. Turn on the power supply. 2. Press the ON/OFF button on the remote control to turn on the air conditioner. 3. Press the Mode button to switch the mode COOL and HEAT. In each mode set as below: COOL-Set the lowest temperature HEAT-Set the highest temperature 4.
  • Page 27: Maintenance

    MAINTENANCE When cleaning, you must shut down the machine and cut off the power supply for more than 5 minutes. Under no circumstances should the air conditioner be flushed with water. Volatile liquid (e.g. thinner or gasoline) will damage the air conditioner, so only use soft dry cloth or wet cloth dipped with neutral detergent to clean the air conditioner.
  • Page 28: Troubleshooting

    TROUBLESHOOTING POSSIBLE CAUSES MALFUNCTION Power failure/plug pulled out. Damaged indoor/outdoor unit fan motor. Faulty compressor thermomagnetic circuit breaker. Faulty protective device or fuses. The appliance does Loose connections or plug pulled out. not operate It sometimes stops operating to protect the appliance. Voltage higher or lower than the voltage range.
  • Page 29 TROUBLESHOOTING ERROR CODE ON THE DISPLAY In case of error, the display on the indoor unit shown the following error codes: Display Description of the trouble Indoor room temperature sensor fault Indoor pipe temperature sensor fault Outdoor pipe temperature sensor fault Refrigerant system leakage or fault Malfunction of indoor fan motor Outdoor ambient temperature sensor fault...
  • Page 30 6700 Gateway Park Dr, Unit 6 San Diego, CA 92154 Ph: +1 (619) 426 0033 hvacmirage.us...

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