Related Manuals for VeriFone UX400
Summary of Contents for VeriFone UX400
- Page 1 UX400 CTLS Reader Installation Guide VeriFone Part Number DOC159-033-EN-A, Revision A.3...
- Page 2 VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose.
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Page 3: Table Of Contents
Transactions Fail to Process ........25 Guidelines UX400 CTLS R EADER... - Page 4 ONTENTS UX400 CTLS R EADER NSTALLATION UIDE...
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Page 5: Preface
Maintenance and Cleaning. Explains maintenance of the CTLS device. Chapter Service and Support. Provides information on contacting your VeriFone service provider and information on how to order accessories or documentations from VeriFone. Chapter Troubleshooting Guidelines. Provides troubleshooting guidelines should you encounter a problem with unit installation and configuration. -
Page 6: Conventions And Acronyms
CAUTION failure, or loss of data. The lightning symbol is used as For safety, do not string cables a warning when bodily injury or cords across a walkway. WARNING might occur. UX400 CTLS R EADER NSTALLATION UIDE... -
Page 7: Acronym Definitions
Light-Emitting Diode Merchandise Return Authorization Near Field Communication Radio Frequency RJ-45 Registered Jack 45 modular connector Single CI Single Contactless Interface SubMiniature version A connector. A semi-precision coaxial RF connector. See RF. Serial Peripheral Interface UX400 CTLS R EADER NSTALLATION UIDE... - Page 8 REFACE Conventions and Acronyms UX400 CTLS R EADER NSTALLATION UIDE...
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Page 9: Device Overview
HAPTER Device Overview This chapter provides a brief description of VeriFone’s UX400 CTLS Reader. The device is a contactless payment device that works with the UX300 host device. The reader supports transactions in a variety of environments, specifically outdoor and unattended markets. -
Page 10: Contactless Capabilities
Features and Benefits Contactless The device includes the following contactless capabilities: Capabilities • VeriFone’s advanced contactless architecture future-proofs your investment with Single Contactless Interface (SingleCI), and side-by-side application architecture systems. • Supports contactless cards as well as NFC phones, supporting the following protocols: •... -
Page 11: Setup
Avoid placing metallic objects at the front of the card reader. Environmental The front panel of the device is dustproof and designed for any rainfall to run off of Factors it, as well as fade-proof from sun exposure, according to IP65 ratings. UX400 CTLS R EADER NSTALLATION UIDE... -
Page 12: Unpacking The Shipping Carton
Save the shipping carton and packing material for future repacking or moving of the device. Do not use a unit that has been damaged. WARNING If a label or component appears damaged, please notify the shipping company and your VeriFone service provider immediately. UX400 CTLS R EADER NSTALLATION UIDE... -
Page 13: Examining The Ctls Reader Features
Figure 1 Figure Features LEDS VeriFone MOUNTING MOUNTING STUD HOLES STUD HOLES CTLS LOGO UX400 Front View Figure 1 RJ45 HOST CONNECTOR CONNECTOR UX400 Rear View Figure 2 Front Functions The front of the contactless device shows the following: •... -
Page 14: Connecting Unit To A Controlling Device
– UX300 Cabling Connections Figure 3 To disconnect cables, use the same steps described above in reverse. If NOTE exchanging cables, use a VeriFone-approved cable. See Accessories and Documentation for cable ordering information. Contactless This device supports the global contactless program specifications from American... -
Page 15: Mounting The Reader
Avoid placing metallic objects at the front of the card reader. NOTE Use M5 mounting studs with a minimum length of 12 mm. Tighten the nuts using a recommended tightening torque of 7.0 kgfcm. Mounting the Reader Figure 4 UX400 CTLS R EADER NSTALLATION UIDE... -
Page 16: Using The Reader
Transaction The contactless unit uses various audible and visual confirmations to confirm transactions. NOTE The actual audible and visual confirmations may vary depending on regional and customer requirements. Conducting a Contactless Transaction Figure 5 UX400 CTLS R EADER NSTALLATION UIDE... -
Page 17: Specifications
Depth: 46 mm (1.81 in) Weight • Unit weight: 142 gr (5 oz) CTLS Card Reader • 4 LEDs for CTLS indications Peripheral Ports • RJ45 host communication port • SMA (RF) antenna Communication • SPI: • UX400 CTLS R EADER NSTALLATION UIDE... - Page 18 PECIFICATIONS UX400 CTLS R EADER NSTALLATION UIDE...
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Page 19: Maintenance And
These suggestions apply equally to your contactless device, or any of its attachments or accessories. If your device is not working properly, take it to the nearest VeriFone-authorized service provider for servicing or replacement. CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts. -
Page 20: Cleaning
AINTENANCE AND LEANING Additional Safety Information UX400 CTLS R EADER NSTALLATION UIDE... -
Page 21: Service And Support
International – Contact your VeriFone representative. Service Returns Before returning the CTLS reader to VeriFone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more CTLS units for repair or replacement (U.S. customers only). - Page 22 You will be issued MRA number(s) and the fax will be returned to you. NOTE One MRA number must be issued for each unit you return to VeriFone, even if you are returning several of the same model. Describe the problem(s) and provide the shipping address where the repaired or replacement unit must be returned.
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Page 23: Accessories And Documentation
SMA connector. RF coaxial cable connector from the UX400 to UX300. Various others, depending on what they connect to. Contact your local VeriFone representative or service provider to identify the best cable for your needs. Cleaning Kit 02746 VeriFone Cleaning Kit... - Page 24 ERVICE AND UPPORT Accessories and Documentation UX400 CTLS R EADER NSTALLATION UIDE...
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Page 25: Troubleshooting Guidelines
HAPTER Troubleshooting Guidelines This chapter lists possible malfunctions that may occur while operating a UX400 device and the appropriate corrective action. If the problem persists - even after performing the outlined guidelines, or if the problem is not described, contact your local VeriFone representative for assistance. - Page 26 VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: (800) VeriFone (837-4366) www.verifone.com UX400 CTLS Reader Installation Guide VeriFone Part Number DOC159-033-EN-A, Revision A.3...
- Page 27 • Increase the separation between the equipment and receiver. Carefully inspect the shipping carton and its contents for any damage. If the UX400 CTLS Reader or any product component • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
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