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View the Gateway Product Information
The Status Product Information screen displays general product information, including the
software (or firmware) version and the current network connection status of the gateway.
To open the Status Product Information page:
1. Click Status on the SBG6782-AC Main Menu bar.
2. Click Product Information from the Status submenu options.
3. Click the Refresh button (F5) in your web browser to reload the information on the screen.
SURFboard SBG6782-AC Wireless Gateway User Guide
Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
Chapter 10: Managing Your Gateway and Connected Networks
Figure 58: Device Status Screen
Figure 59: SBG6782-AC Status – Product Information Screen
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Questions and answers
How to reset password. Lost my password SBG6782-ACH
To reset the password on an Arris SURFboard SBG6782-AC:
1. Open a web browser on your computer.
2. Type `192.168.0.1` in the address bar and press Enter.
3. Log in using your current username and password (default if not changed).
4. Navigate to the password settings section.
5. Enter your new password.
6. Ensure "No" is selected for Restore Factory Defaults.
7. Click Apply to update the password.
If you forget the password, perform a factory reset:
1. Locate the Reset button on the rear of the gateway.
2. Use a paper clip or similar object to press and hold the button for 10 seconds or until the front panel LEDs flash.
3. This resets the device to factory defaults, restoring the default username and password.
Keep your new password in a secure place.
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