Saeco Royal PLUS Operation And Maintenance Manual
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Saeco Royal PLUS Operation And Maintenance Manual

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Automatic machine for espresso coffee and hot beverages
OPERATION AND
MAINTENANCE
ATTENTION: Read this user manual carefully before using the machine.
EN-GB

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water
April 2, 2025

Can,t get any coffee to flow just

User image 67edc4753af25
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1 comments:
Mr. Anderson
April 2, 2025

Coffee may not be flowing from the Saeco Royal PLUS due to the following possible causes:

1. Grinder obstructed – Clean the grinder.
2. Air in the water system (De-aerate needed) – Press the hot water button to remove air.
3. No coffee powder dispensed when button is pressed – Add one level measure of coffee powder.
4. Steam nozzle blocked – Free the opening using a thin needle.
5. Coffee beans low indicator not reset – Keep the enter button pressed for at least 5 seconds.

Check each of these areas to restore coffee flow.

This answer is automatically generated

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Summary of Contents for Saeco Royal PLUS

  • Page 1 Automatic machine for espresso coffee and hot beverages OPERATION AND MAINTENANCE ATTENTION: Read this user manual carefully before using the machine. EN-GB...
  • Page 2 English MAIN PARTS Water tank lid Steam Wand / Hot Water Dispensing Spout Water tank Cappuccinatore/Pannarello Touch control panel Red water tank closing cap (only on models with water mains connection) Coffee grounds drawer Suction tube for Cappuccinatore Full drip tray float USB port Cup holder grill Power button...
  • Page 3 English SAFETY INSTRUCTIONS Never allow water to The machine may be used come into contact by children older than 8 or with by persons with reduced electrical parts of the physical, mental or sensory machine: danger abilities or lacking sufficient short circuit! experience...
  • Page 4 English Connect the appliance to a Do not pass the power drinking water distribution cord around corners, over pipe with maximum sharp edges or over hot pressure of 0.03MPA (0.3 objects and keep it away bar) and, necessary, from oil. provide a suitable pressure power cord...
  • Page 5 English Safety of Persons The machine may only be moved service provider. Ensure that children cannot play with the machine Do not use the machine and/or packaging outdoors. materials. Do not install the machine in a location where water jets may be used. Danger of Burning Do not touch the hot Do not use open flames...
  • Page 6 English Using Milk The machine must only be installed in places where it Milk must be used and checked stored in accordance with qualified staff. the instructions given on the manufacturer's original Cleaning the machine packaging. Before cleaning We accept no liability for machine, switch OFF (0) use of milk unsuitable for the power button and the...
  • Page 7 English Store the machine in a dry place, out of the reach of children. Keep it protected from dust and dirt. Servicing Maintenance In case of failures, defects or suspected faults resulting from a fall, immediately unplug the machine from power socket and alert the service provider...

  • Page 8: Table Of Contents

    English CONTENTS INTRODUCTION TO THE MANUAL... 9.10 Emptying the coffee grounds drawer and..drip tray..........Preamble..........9.11 BLUETOOTH.......... Icons Used..........CLEANING AND MAINTENANCE..INFORMATION ABOUT THE..... APPLIANCE........10.1 General Notes for Correct Operation..Information for the Maintenance Technician. 10.2 Cleaning and Scheduled Maintenance..TROUBLESHOOTING.......

  • Page 9: Introduction To The Manual

    This article is marketed under the responsibility of performed. SaGa Coffee S.p.A. which guarantees the product. Saeco is a registered trademark of Koninklijke Philips Important N.V. and its use is licensed by Koninklijke Philips N.V. It is used to indicate operations that, if correctly...
  • Page 10 English Suggested solutions It is used to indicate alternative procedures which make programming and/or maintenance operations quicker. User It is used to indicate the user of the machine. Users are not allowed to perform any cleaning or maintenance operations. Supply operator It is used to indicate those operations that must be performed only by the person in charge of refilling and cleaning the machine.

  • Page 11: Information About The............. Appliance

    English INFORMATION ABOUT THE APPLIANCE Information for the Description and Intended Use Maintenance Technician This machine is automatically used to brew: The appliance must be • coffee and espresso coffee using instantly ground coffee beans; installed well-lit, • hot beverages using hot water dispensed via the dispensing spout.

  • Page 12: Appliance Identification

    English Appliance Identification The appliance is identified by the model name and serial number shown on the special plate. The plate contains the following data: • name of the Manufacturer; • marks of conformity; • model; • serial number; • year and month of manufacture; •...

  • Page 13: Technical Specifications

    English Technical Specifications Size (w x h x d) 280 x 398 x 460 mm Weight approx. 10 kg Machine housing material Thermoplastic material Power Rating See the data plate Supply Voltage See the data plate Power cord length approx. 1,200 mm Water mains connection 3/8"...

  • Page 14: Safety

    English SAFETY It is mandatory to: Preamble • check conformity of the power supply; In compliance with the regulations and directives in force, SaGa Coffee has established at its offices a • use original spare parts; technical pamphlet relative to the ROYAL appliance. •...

  • Page 15: Operator Requirements

    English case failure Maintenance technician malfunctioning, please The maintenance technician is the only person authorised service machine, start refer only to the qualified programming procedures and perform the adjustment, set up and maintenance operations. personnel of the technical Access to the internal area service.

  • Page 16: Handling And Storage

    English HANDLING AND STORAGE Storage operations The machine is packed in cardboard and expanded described in this chapter polystyrene packaging. must performed If the appliance is not immediately installed, it shall be exclusively by the service kept in a sheltered place according to the following instructions: provider or a specialised •...

  • Page 17: Installation

    English INSTALLATION Cautions operations described in this chapter The appliance cannot be must performed installed in external areas. exclusively by the service Avoid placing it in areas provider or a specialised where the temperature is technician, shall lower than 2°C or higher organise all the operating than 32°C...

  • Page 18: Unpacking And Positioning

    English supporting surface The presence of magnetic must be adequate to bear fields proximity the machine weight and electrical machines which clean. generate interference could cause the electronic Access to the machine and controls of the machine to the plug should be kept malfunction.
  • Page 19 English Cappuccinatore: (for version where available) allows "Intenza +" water filter: to remove any unpleasant you to dispense milk-based beverages. flavours in the water and reduce water hardness. This will improve machine use. Pannarello: (for version where available) allows frothing Milk circuit cleaning powder: allows a correct and milk manually.

  • Page 20: Water Mains Connection

    English Water mains connection Before connecting (only on models with water mains connection) appliance to the water This appliance mains, please read and provided with a pressure follow applicable reducer. Therefore, regulations in force in your outer country. installed. If the water mains is We recommend using a activated, the operation of descaling device for the...
  • Page 21 English Press the "DOWN" button until the "WATER MENU" Insert the red water tank closing cap into the empty option is selected. tank. Press it to its limit stop. Machine Menu General Menu Display Menu Water Menu Press the "OK" button to enter. Water Menu Hardness FILTER (0/8)

  • Page 22: Connection To The Electric Network

    English In case of doubt, do not proceed with installation qualified authorised personnel accurately check the system. Do not use adapters or If the appliance is supplied multi-sockets. with a water mains supply hose, only use the supplied component. Do not reuse old hoses.

  • Page 23: Description Of Controls

    English DESCRIPTION OF CONTROLS Power button "Ristretto" button / "Espresso x2" button "Hot Water" button It is located in the lower left part in the rear of the "Manual Milk" Button machine. If set to the "I" position the machine turns on "Up"...
  • Page 24 English "Americano" button When this button is pressed, an American coffee is brewed. "Coffee" button Press this button to start brewing a "coffee". Start the brewing "coffee x2" pressing twice consecutively. "Down" button Press this button to scroll down the user menu options.

  • Page 25: Supply And Start Up

    English SUPPLY AND START UP Coffee Blends The coffee bean hopper may • We recommend using fresh, non-oily be provided with different medium-ground coffee. • Use an espresso coffee blend. safety features according to • Use the special blends for espresso machines to the regulations of the country obtain a strong and aromatic coffee.

  • Page 26: Filling The Water Tank

    English Remove the lid from the water tank. If the water tank is not inserted, check that no coffee beans fall into the tank compartment. If this happens, remove them to avoid any malfunctions. Filling the Water Tank appliance connected to the water mains, fill the water tank If present, remove the red tank closing cap and insert the small white filter.

  • Page 27: Measuring And Adjusting Water Hardness

    English Rinse and fill it with fresh water; do not exceed the the test strip is only valid level (MAX) indicated on the tank. for one measurement. Check how many squares change their colour and then consult the table. When filling the water tank, sterile disposable gloves...

  • Page 28: Water Filter

    English Press the "OK" button to enter. Water is a key element for a good espresso coffee. Therefore, it should always be filtered in a professional Machine Menu manner. This is why all machines can be equipped with General Menu a water filter.
  • Page 29 English Press the "DOWN" button until the "WATER MENU" Soft water option is selected. Hard water (standard) Machine Menu Very hard water. General Menu Immerse the water filter vertically in cold water (with Display Menu the opening positioned upwards) and gently press its Water Menu sides to let the air bubbles out.

  • Page 30: Coffee Grind Adjustment

    English Put the filter into the empty tank. Press it to its limit 7.5.1 Replacing the water filter stop. Replace the water filter as soon as its capacity drops to 0% and the filter icon blinks quickly. Replace the water filter at least every 3 months, even if the machine has not yet indicated...

  • Page 31: Coffee

    English Open the service compartment door and turn the The coffee grinder contains lever by only one notch. moving parts that may be dangerous. Do not insert fingers and/or other objects. Turn off the machine by pressing ON/OFF button and remove the Close the door again and brew 1-2 cups of coffee to verify the changes in the grinding degree.

  • Page 32: Adjusting The Coffee Dispensing Spout

    English The reference marks indicate the amount of ground change coffee which has been set. You can set different amounts with the following references: coffee dose pre-grinding option 3 - Minimum coffee amount (about 6 grams) 4 - Maximum coffee amount (about 10 grams) active (set on "ON").
  • Page 33 English • When using mugs. Before brewing product and/or when Two cups can be placed under the dispensing spout to brew two cups of coffee at the same time. bringing dispensing spout back to its normal position, ensure that it is correctly positioned.

  • Page 34: Turning On/Off The Machine

    English Turning on/off the machine 7.11 First Use - Use after a Long Period of Inactivity The machine can be turned on/off by pressing the Refill the machine (follow the instructions above). button located to the rear of the machine. Connect the plug of the appliance to the mains (see section "Connection to the Electric Network").

  • Page 35: Washing The Parts Coming Into Contact With Food

    English Place a large container under the coffee dispensing spout. 7.12 Washing the Parts coming into Contact with Food Rinse all the parts coming into contact with food. • Thoroughly wash your hands. • Prepare a chlorine-based, antibacterial disinfecting solution (the products can be purchased at the chemist's) following the concentrations indicated on the product.

  • Page 36: Programming Menu

    English PROGRAMMING MENU Button Description in This chapter contains Programming Mode instructions on how to set change Use the buttons described below to scroll the appliance menus. programming parameters of the appliance. Therefore it is necessary to carefully read it and to understand exact sequence...

  • Page 37: User Programming

    English User Programming The PASSWORD will not The structure of the user menu is indicated in section be requested if set on the "Structure of the User Menu". Section "Description of Messages in the User Menu" default value (0000). It describes all options in the user menu.
  • Page 38 English forget PASSWORD, recreate it by entering a PUK code. You have to request the PUK code to the Saeco (Evoca group) service centre, who will guide you through the procedure. 8.2.2 Structure of the User Menu The main options of the user menu are:...

  • Page 39: Technical Programming

    English Technical Programming After this change, The structure of the programming menu is indicated in password must be entered section "Structure of the Programming Menu". section "Description Messages each time display Programming Menu" describes all the items in the programming menu. shows: 8.3.1 Access to the Technical Menu...
  • Page 40 180 minutes PUK code. You have to ALARMS Coffee grounds drawer full alarm request the PUK code to the Saeco (Evoca group) Descaling service centre, who will CAPP. QUICK guide you through the procedure. Exit PRE-GRINDING 8.3.2...
  • Page 41 English MENU ITEM Exit Exit Exit Statistics products TOTAL Espresso Espresso x2 Coffee Coffee x2 RISTRETTO RISTRETTO X2 milk AMERICAN COFFEE HOT WATER TOTAL COFFEE BEVS Exit RESETTABLE Espresso Espresso x2 Coffee Coffee x2 RISTRETTO RISTRETTO X2 milk AMERICAN COFFEE HOT WATER COUNTERS RESET Exit...
  • Page 42 English 8.3.3 Description of Messages in the Technical Menu MENU ITEM Description Settings This menu allows you to access all machine configuration parameters Credits Menu This menu allows you to activate the use of virtual credits, load them onto the machine, reset them and enable the display of the "Ready for use"...
  • Page 43 This function allows you to set or disable the password to access the User menu. NOTE: Enter the value '0000' as password to disable the password. If you forget the PASSWORD, you must start a reset procedure. Please contact Saeco (Evoca group) customer service.
  • Page 44 This function allows you to overwrite the current machine configuration (settings and doses), by loading another one via the USB key. NOTE: The configuration file on the key must have been previously generated by a Royal Plus machine and should have the .MEM extension. WRITE In this menu you can save the current machine configuration and the statistics on its use to the USB key.
  • Page 45 This functionality makes it possible to update the machine firmware to a more recent version (supplied by the Saeco (Evoca Group) after-sales service) through a USB key. By selecting this option by means of the OK button you can restart the machine.
  • Page 46 English MENU ITEM Description Errors This function allows you to manage and view the machine errors: - LOG - Reset Errors This function allows you to view the machine errors. Reset errors This function resets the error list Exit This option allows the user to go back to the menu top level Water In this section you can view information about how to use the machine, including maintenance operations, and water usage in general...
  • Page 47 English 8.3.4 Password setting General Menu Product button The PASSWORD must be set by the service provider USER PW in order to prevent access by unauthorised personnel TECH. PW who could change the machine settings and cause malfunctions. Press the "OK" button to enter. You can set two passwords to access the two different TECH.

  • Page 48: Operation And Use

    English OPERATION AND USE Warm-up and Rinsing The use by children older Upon start-up, the machine activates the warm-up phase. Wait until it is completed. than 8 years or by persons with reduced physical, mental or sensory abilities or with lack of experience skills allowed, provided that they are...

  • Page 49: Rinse/Self-Cleaning Cycle

    English Eco-friendly: Stand-by The cycle can be stopped by pressing the lightened The machine is designed for energy saving. The button. machine will turn off automatically if it is not used for a set period of time after the last dispensing. This period of time is set by the service provider in the technical menu.

  • Page 50: Cappuccinatore

    English Cappuccinatore To brew 2 coffees, the This section explains how to froth milk by using the machine automatically milk Cappuccinatore. grinds doses Before using correct amount of coffee. Cappuccinatore, clean it thoroughly as described in Brewing two cups of coffee "Cleaning requires grinding...

  • Page 51: Manual Milk Dispensing

    English Manual Milk Dispensing Insert the Cappuccinatore into the steam wand. Cappuccinatore The machine emulsifies hot milk quickly and fast by just pressing a key. assembled correctly when the tooth fits into the slot. Danger burning! Dispensing preceded by small jets of hot water.

  • Page 52: Dispensing Hot Water

    English Insert the suction tube into the milk container (only for Press the "Manual milk" button to start dispensing hot version with Cappuccinatore). milk . The machine needs time to preheat. Once preheating has been completed, the machine will start dispensing the frothed milk or the steam.

  • Page 53: Adjusting Brewed Products

    English Ensure the machine is ready for use before dispensing Adjusting Brewed Products hot water. Place a container under the hot water dispensing spout. The machine allows you to adjust the product length according to your needs and to the type of cup used. Adjusting the product length can be performed by the service provider via keypad in visual mode.
  • Page 54 English Place a cup under the dispensing spout. All the necessary operating steps are shown below. Press "DOWN" button select "AMERICANO". BEVERAGE SETTINGS RISTRETTO HOT WATER AMERICAN COFFEE Press the "OK" button to enter. AMERICAN COFFEE BEVERAGE LENGTH WATER QUANTITY Select "Espresso".

  • Page 55: Using The Machine With Credits

    English Using the Machine with Credits The display will show: This option can be enabled or disabled by the service provider. If the coffee grounds are not removed after 5 coffee brewing cycles, the machine will stop, and the display will show: The machine is designed to manage beverage brewing by means of a credit system.
  • Page 56 English The BT makes it possible: Liquids and coffee grounds • To make selections remotely through the "Saeco Pro Up" app, also without registration. The app can be must disposed downloaded by framing the following QR code. separately, as appropriate.
  • Page 57 English event maintenance with machine turned on, before any operation disconnect the connection wiring of the Bluetooth kit.
  • Page 58 English CLEANING AND MAINTENANCE 10.1 General Notes for Correct Before performing Operation maintenance and/or cleaning operation, unplug N o n - r e m o v a b l e the power cord. components machine itself must be cleaned, when differently specified, only The Manufacturer is not by using cold or lukewarm...
  • Page 59 English 10.2 Cleaning and Scheduled 10.2.1 Maintenance Schedule Maintenance Operation to be carried out Drip tray All parts requiring cleaning Emptying and cleaning the coffee grounds drawer are easily accessible, so no Cappuccinatore/Pannarello Quick Clean tools are needed. Cappuccinatore/Pannarello Thorough Clean Water tank cleaning Brew group cleaning Brew group lubrication...
  • Page 60 English 10.2.3 Cleaning the Water Tank 10.2.4 Cappuccinatore/Pannarello Quick Clean (After Each Remove the lid from the water tank. Use) Failure clean Cappuccinatore/Pannarello off the milk after each use cause bacteria proliferate which may be harmful for the user. The Cappuccinatore/Pannarello must be washed and cleaned every time after its use.
  • Page 61 English Place a container under the milk frother system. Insert the suction tube into a container full of fresh water (only for version with Cappuccinatore). Press the "Manual milk" button if the Cappuccinatore is installed on the steam wand or press the "Hot Water" button if the Pannarello is installed on the steam wand.
  • Page 62 Thorough Cleaning of the Cappuccinatore Clean all the Cappuccinatore parts thoroughly every Insert the suction tube into the container. month using the Saeco detergent. The Saeco detergent may be purchased at your local dealer or at authorised service centres. The lack of cleaning before and after each use can affect the correct operation of the machine.
  • Page 63 English Place large container (1.5 under Insert the suction tube into the container. Cappuccinatore. Place large container (1.5 under Press the "Manual milk" button. The machine needs Cappuccinatore. time to preheat. Once the machine stops dispensing, repeat the operations until the container is completely empty, then press the "Manual milk"...
  • Page 64 English To remove the Cappuccinatore, press the outer cover To exit the cycle at any at the sides and pull out the inner part as shown in figure. time, press the "Manual milk" button. It is advisable to remove the Cappuccinatore from the machine when not being used, in order to keep it clean.
  • Page 65 English Remove the rubber fitting. Pannarello Thorough Cleaning Monthly proceed with a thorough cleaning of all Pannarello components. The steps below show how to remove the Pannarello. Remove the Pannarello outer part. Remove the milk and steam inlet fitting. Pull out the Pannarello upper part from the steam/hot water wand.
  • Page 66 English 10.2.6 Brew Group Cleaning Wash the brew group with lukewarm water; carefully wash the upper filter. Before placing the brew group in The brew group should be cleaned whenever the its seat, ensure that there is no water left in the coffee bean hopper is filled, or at least once a week.
  • Page 67 Exit The "Coffee Oil Remover" Press the "OK" button to start the brew group system has no descaling cleaning cycle. properties. For descaling, use the Saeco descaling EXTRACT BREW GROUP solution and follow the Exit procedure described Extract the drip tray and the coffee grounds drawer.
  • Page 68 English Open the service door. Place the cleaning tablet in the brew group and refit the group in the machine, making sure that all the components have been inserted and that the door is closed. Remove the brew group by pulling it by the handle and pressing the «PRESS»...
  • Page 69 English Lubricate the brew group guides using Saeco grease only. At the end of the cycle, after performing the rinse cycle, the machine goes back normal operating mode. Apply the grease evenly on both side guides. recommended remove the group and wash it under fresh running water.
  • Page 70 English Insert the brew group into its seat again until it locks into place WITHOUT pressing the "PRESS" button. START Close the service door. Insert the coffee grounds drawer and the drip tray. DESCALING? 10.2.9 Descaling Select "YES" and press the "OK" button. Limescale is a natural part of the water used for machine operation.
  • Page 71 English After emptying it put the drip tray back into place. Remove and empty the drip tray. After emptying it put Select "OK" and press the "OK" button. the drip tray back into place. Press the "OK" button. PLACE A CONTAINER UNDER ALL PLACE A CONTAINER THE SPOUTS...
  • Page 72 English After completing the descaling cycle, empty the containers used to collect the liquids during descaling. The descaling solution must be disposed of as provided on the container and/or the regulations in force in the country of use. Empty the drip tray and place it back.
  • Page 73 English TROUBLESHOOTING 11.1 Warning signals This chapter describes all the warning messages that the machine may display to the user and the actions that can and/or must be performed by the user. Warning Signals How to reset the message The machine is starting up. Machine in Stand-by.
  • Page 74 English Warning Signals How to reset the message The credits available to dispense products have run out. All coffee-based products are disabled, and the corresponding LED lights are off. Group repositioning attempt in progress. The machine is set to be used with water mains. Automatic initialisation of the Bluetooth module.
  • Page 75 English Warning Signals How to reset the message Insert the drip tray and the coffee grounds drawer in the machine. To make the machine ready, slightly pull the drip tray and the coffee grounds drawer out, close the service door and place the drip tray and the coffee grounds drawer back in.
  • Page 76 English 11.2 Problems - Causes - Solutions The following table indicates the possible error or alarm causes which may lead to a partial or total shutdown of the appliance. Error code Description Error 01: GRINDER_FAIL GRINDER LOCKED It indicates that there is a grinder failure. Coffee grinder broken or not working properly.
  • Page 77 English Error code Description Error 20: HEATING_UP_OVER_TEMP_FAIL OVER TEMP BOILER It indicates that the boiler has reached an excessive temperature and has been forcibly switched off.
  • Page 78 English STORAGE - DISPOSAL 12.1 Location Change Should the machine be placed in a different location, it is necessary to: • disconnect the appliance from the supply network; • carry out the general cleaning of the appliance as indicated in chapter "Cleaning and Maintenance"; •...
  • Page 79 English INSTRUCTIONS FOR END OF OPERATIONAL LIFE DISPOSAL INFORMATION TO THE USER pursuant to Art. 13 of Legislative Decree no. 151 of 25 July 2005 "And in compliance with the provisions of the RAEE Directive relative to the reduction of the use of hazardous substances in electric and electronic appliances, as well as the disposal of the waste".

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