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Xerox Phaser 3610 Service Manual

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®
Phaser
3610, WorkCentre
Service Manual
Phaser
®
Service Manual
August 2015
®
3615
Fault Code Sample:
093-925
3610, WorkCentre
Updated 8/27/15 DAW
3615
®

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Summary of Contents for Xerox Phaser 3610

  • Page 1 ® ® Phaser 3610, WorkCentre 3615 Service Manual Fault Code Sample: 093-925 Phaser 3610, WorkCentre 3615 ® ® Service Manual Updated 8/27/15 DAW August 2015...
  • Page 2 Webster, NY 14580 © 2013 by Xerox Corporation. All rights reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation. Copyright protection claimed includes all forms and matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc.

  • Page 3: Table Of Contents

    Phaser 3610 Configurations ........
  • Page 4 Phaser 3610 ........
  • Page 5 FIP 1. 51 / 016-746 Prohibit Error ..........2-146 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 6 FIP 1. 101 / 018-739 Google Cloud Print XMPP Network Other Error ....2-169 FIP 1. 102 / 018-740 Google Cloud Print XMPP Certificate Error ..... 2-169 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 7 FIP 1. 152 / 031-574 FTP Scan Host Name Resolution Fail ......2-194 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 8 FIP 1. 202 / 033-765 File Pointer Error ..........2-220 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 9 FIP 1. 252 / 041-340 IOT NVRAM Error ..........2-245 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 10 FIP 1. 303 / 116-324 ESS Illegal Exception ......... 2-283 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 11 FIP 1. 353 / 133-243 Message Send Error ......... . 2-302 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 12 FIP 2.15 / Main Drive Assembly ........... 2-328 1-10 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 13 IQ-14 Banding ..............3-33 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 14 REP 2.7 Rubber Registration Roller ...........4-49 1-12 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 15 REP 7.9 No Paper Sensor ............4-130 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 16 Xerox Supplies ............... . .5-66 1-14 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 17 MCU PWB to Optional Feeder Connector..........7-23 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 18 Machine Status for the 3615 ............8-12 1-16 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 19 Unacceptable Paper ..............8-35 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 20 1-18 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 21 About this Service Manual • Manual Organization • Safety • Introduction • Phaser 3610 Configurations • WorkCentre 3615 Configurations • Operational Modes • Media Path • Media Path Components • Major Component Locations • Information Pages Phaser 3610, WorkCentre 3615 Service Manual...

  • Page 22: About This Service Manual

    Also included are detailed replacement procedures, parts lists, and wiring diagrams. Throughout the manual you may see references to SFP and MFP. The Phaser 3610 is referred to as the SFP (Single Function Printer), while the WorkCentre 3615 is referred to as the MFP (Multi-function Printer).

  • Page 23: Manual Organization

    Overview Manual Organization The Phaser 3610 and the WorkCentre 3615 Service Manuals contains the following chapters: Chapter 1 - Operational Overview This chapter contains important safety information, printer operations modes, configuration, component locations and information pages. Chapter 2 - Troubleshooting This chapter contains detailed troubleshooting procedures for error messages and codes generated by resident diagnostics.

  • Page 24: Safety

    • if the printer is exposed to any excess moisture, • if the printer is dropped or damaged, • whenever you clean or service the product. Phaser 3610, WorkCentre 3615 Service Manual...

  • Page 25: Electrostatic Discharge (Esd) Precautions

    • Handle IC’s and EPROM’s carefully to avoid bending connector pins. • Pay attention to the direction of parts when mounting or inserting them on the Printed Wiring Boards (PWB’s). Phaser 3610, WorkCentre 3615 Service Manual...

  • Page 26: Service Safety Summary

    Make sure all covers are in place and all Interlock Switches are functioning correctly after you have completed a printer service call. If you bypass an Interlock Switch during a service call, use extreme caution when working on or around the printer. Phaser 3610, WorkCentre 3615 Service Manual...

  • Page 27: Servicing Mechanical Components

    This printer uses heat to fuse the toner image to paper. The Fuser is VERY HOT. Turn the printer power Off and wait at least 5 minutes for the Fuser to cool before attempting to service the Fuser or adjacent components. Phaser 3610, WorkCentre 3615 Service Manual...

  • Page 28: Printer Location

    Agreements, and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada.

  • Page 29: Maintenance Safety

    • Do not use aerosol cleaners. Clean the printer with a dry lint-free cloth only. Do not burn any consumables or long life maintenance items. For information on Xerox supplies recycling programs, go to www.xerox.com/gwa. Printer Symbols...
  • Page 30 Overview Symbol Description Do not expose the Drum Cartridge to light. It may take 40 minutes for the Fuser to cool down. Recycle the item. Protective Ground symbol. 1-10 Phaser 3610, WorkCentre 3615 Service Manual...

  • Page 31: Introduction

    Overview Introduction The Phaser 3610, WorkCentre 3615 laser printers have a single-pass laser-design architecture based on the electrophotographic recording principle, which offers mono print speed at 30/30 ppm, and resolutions up to 1200 x 1200 dots-per-inch (dpi). The printers supports Adobe PostScript 3 and PCL6, USB 2.0, and 10/100 Base-TX Ethernet.

  • Page 32: Phaser 3610 Configurations

    Overview Phaser 3610 Configurations The Phaser 3610 is available in three configurations. Features Configurations 3610 N 3610 DN 3610 YDN Processor and Clock Speed 667 MHz 667 MHz Memory Configuration* 256 MB 256 MB 256 MB Print Speed (ppm) Adobe PostScript 3 Fonts...

  • Page 33: Workcentre 3615 Configurations

    • Photo • 600 x 600 x 8 • 600 x 600 x 8 * All configurations have one memory slot supporting a 512 MB DDR3 DIMM, to a maximum of 712 MB. Phaser 3610, WorkCentre 3615 Service Manual 1-13...

  • Page 34: Printer Options

    • Printer Stand • External Wireless Network Adaptor Additional Memory The Phaser 3610, WorkCentre 3615 features 1 slot that accepts a 512 MB of DDR2 DIMM. Memory module must meet the following characteristics: • PC2-5300 (667MHz memory bus speed) •...

  • Page 35: Control Panel (3610)

    Blinks red when an error occurs that requires technical support. Ready Indicator – Lights green when the printer is ready to receive data. – Blinks green when the printer is busy receiving data. Phaser 3610, WorkCentre 3615 Service Manual 1-15...

  • Page 36: Control Panel Layout (3615)

    Lights green when there is at least one saved job, secure print job, or secure fax job on the device. Clear clears a number field or clears the last number of a numeric entry. Redial / Pause recalls the last fax number used or inserts pauses in fax numbers. 1-16 Phaser 3610, WorkCentre 3615 Service Manual...

  • Page 37: Operational Modes

    Overview Operational Modes The following 4 modes are available in the Phaser 3610, WorkCentre 3615 printers: • Running Mode • Ready Mode • Low Power Mode • Sleep Mode Running Mode Running Mode contains operating states such as data receive/ image creation, or recording (print).

  • Page 38: Media Path

    Fusing Toner Xerographic Assembly Duplexing Registration Bypass Tray Tray 1 (Standard 550 sheet tray) Tray 2 (Optional 550 sheet feeder) Tray 3 (Optional 550 sheet feeder) Tray 4 (Optional 550 sheet feeder) s3610-264a 1-18 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 39 Overview Standard : Paper flow Configuration Fusing Toner Xerographic Assembly Duplexing Registration Bypass Tray Tray 1 ( Standard 250 sheet tray) s3610-263a Phaser 3610, WorkCentre 3615 Service Manual 1-19...
  • Page 40 Overview DADF (3615) DADF (3615) s3610-337 1-20 Phaser 3610, WorkCentre 3615 Service Manual...

  • Page 41: Media Path Components

    Overview Media Path Components Exit Roller Heat Roller Pressure Belt Exit Clutch Invert Clutch Drum s3610-267 Phaser 3610, WorkCentre 3615 Service Manual 1-21...
  • Page 42 Overview From Fuser Exit Roller Paper Pinch Roller Chute Gate Exit Clutch To Duplex Exit Roller Paper Pinch Roller Chute Gate Invert Clutch s3610-268 1-22 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 43 Overview Nudger Roller Feed Roller Bottom Plate Retard Roller Feed Roller Nudger Roller Retard Roller s3610-242 Phaser 3610, WorkCentre 3615 Service Manual 1-23...
  • Page 44 Pickup Roller Retard Roller Separation Roller PF1 Roller (Paper Feed 1) PF2 Roller (Paper Feed 2) DADF Assy Scan Line (Reading Line) IIT Assy EJ2 Roller EJ1 Roller (Eject 2) (Eject 1) s3610-335 1-24 Phaser 3610, WorkCentre 3615 Service Manual...

  • Page 45: Major Component Locations

    1-28) HVPS (page 1-26) Invert Clutch (page 1-29) 3615 (only) LDD PWB (page 1-31) Carriage Motor (page 1-34) LVPS (page 1-26) Control Panel (page 1-33) LVPS Fan (page 1-26) CCD PWB (page 1-34) Phaser 3610, WorkCentre 3615 Service Manual 1-25...

  • Page 46: Illustration 1 (3610 / 3615)

    Overview Illustration 1 (3610 / 3615) ESS PWB LVPS Fan Rear Fan Console Assembly-SFP LVPS Front Interlock Switch HVPS Main Switch Rear Interlock Switch MCU PWB s3610-274 1-26 Phaser 3610, WorkCentre 3615 Service Manual...

  • Page 47: Illustration 2 (3610 / 3615)

    Overview Illustration 2 (3610 / 3615) Drum Bias Transfer Roller Main Drive s3610-273 Phaser 3610, WorkCentre 3615 Service Manual 1-27...

  • Page 48: Illustration 3 (3610 / 3615)

    Overview Illustration 3 (3610 / 3615) Magnet Roller Trimmer Rod Auger ATC Sensor Toner Cartridge Xerographic CRUM Connector Xerographic Assembly Toner CRUM Connector Dispense Motor s3610-281 1-28 Phaser 3610, WorkCentre 3615 Service Manual...

  • Page 49: Illustration 4 (3610 / 3615)

    Illustration 4 (3610 / 3615) Heater Lamp 1 (Short ) Pressure Belt Heat Roller Temperature Sensor(Side) Heater Lamp 2 (Long ) Thermostat Temperature Sensor (Main) Fusing Assembly Exit Sensor Full Stack Sensor Exit Clutch Invert Clutch s3610-282 Phaser 3610, WorkCentre 3615 Service Manual 1-29...

  • Page 50: Illustration 5 (3610 / 3615)

    Overview Illustration 5 (3610 / 3615) Xerographic Assembly Cleaning Blade Drum BCR Cleaning Roller s3610-271 1-30 Phaser 3610, WorkCentre 3615 Service Manual...

  • Page 51: Illustration 6 (3610 / 3615)

    Overview Illustration 6 (3610 / 3615) SOS PWB ROS Assembly LDD PWB Polygon Motor Assembly s3610-255 Phaser 3610, WorkCentre 3615 Service Manual 1-31...

  • Page 52: Illustration 7 (3610 / 3615)

    Overview Illustration 7 (3610 / 3615) Registration Sensor MSI No Paper Sensor Registration Clutch MSI Feed Solenoid s3610-280 1-32 Phaser 3610, WorkCentre 3615 Service Manual...

  • Page 53: Illustration 8 (3615 Only)

    Overview Illustration 8 (3615 only) MFP Control Panel Speaker Fax PWB Front USB Port s3610-224 Phaser 3610, WorkCentre 3615 Service Manual 1-33...

  • Page 54: Illustration 9 (3615 Only)

    Overview Illustration 9 (3615 only) Scanner Home Position Sensor Carriage Motor CCD PWB s3610-225 1-34 Phaser 3610, WorkCentre 3615 Service Manual...

  • Page 55: Illustration 10 (3615 Only)

    Overview Illustration 10 (3615 only) Feed Sensor DADF Motor DADF Document LED Pick Motor DADF Cover Sensor Tray Sensor Legal Paper Sensor DADF Stage Sensor s3610-246 Phaser 3610, WorkCentre 3615 Service Manual 1-35...

  • Page 56: Illustration 11 (Tray 1)

    Overview Illustration 11 (Tray 1) Option Tray Feeder PWB Option Feed Clutch Feed Moto No Paper Sensor s3610-269 1-36 Phaser 3610, WorkCentre 3615 Service Manual...

  • Page 57: Illustration 12 (Tray 1)

    Illustration 12 (Tray 1) These parts do not exist. The paper trays do not detect paper size. This parts does not exist. The paper trays do not detect paper size. End Guide s3610-265 Phaser 3610, WorkCentre 3615 Service Manual 1-37...

  • Page 58: Information Pages

    Job History Error History Error History Meter/ Auditron Print Meter Page 3 Demo Page Stored Documents Protocol Monitor Fax Address Book Email Address Book Page 4 Server Address Fax Activity Fax Pending Stored Documents 1-38 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 59 Administration Mode Menu Map • Status Code List (3610) • Status Code List (3615) • Error Code Fault Isolation Procedures (FIP) • Level 2 FIPs • Network System Fault Check • Network-related Details Check Flow Phaser 3610, WorkCentre 3615 Service Manual...

  • Page 60: Introduction

    Flow of Troubleshooting The fault repair operation proceeds in the following flow: Check Installation Status Check the Problem Status General Wiring Data Principle of Operation Perform FIP Reference Information Check if the fault is repaired Phaser 3610, WorkCentre 3615 Service Manual...

  • Page 61: Servicing Instructions

    1. Use the Parts List to locate a part number. 2. Use the Disassembly procedures to replace the part. Step 5:Final Checkout Test the printer to be sure you have corrected the initial problem and there are no additional problems present. Phaser 3610, WorkCentre 3615 Service Manual...

  • Page 62: Check Installation Status

    If the problem persists: Check the connections to the Control Panel. • Phaser 3610: Check the Control Panel connection, and P/J331 on the ESS PWB. • WorkCentre 3615: Check P/J01 and P/J02 on the USB Board, and P/J413 on the ESS PWB.

  • Page 63: Printing Problems

    Communication speed becomes slow in scan mode because of the large amount of memory required to analyze and reproduce the scanned image. Scanning images at a high resolution takes more time than scanning at a low resolution. Phaser 3610, WorkCentre 3615 Service Manual...

  • Page 64: Dadf Problems

    Check that the correct type of media is being used; for the correct media types and weights, refer to the “Supplies” page on the Xerox web site. The customer should be using a quality laser printer paper. The printer may have trouble picking glossy or overly smooth paper.

  • Page 65: Multiple-Sheet Pick Or Mispick

    If media shows damage from all trays, check the registration rollers. Inspect the tray and media path for debris or broken components. Phaser 3610, WorkCentre 3615 Service Manual...

  • Page 66: Wrinkled Envelopes

    Visually inspect the Fuser for burrs. Exit Jams Check that the correct type of media is being used; refer to “Supplies” on the Xerox web site. Ensure the printer is within its operating environmental specifications. If media is showing excessive curl, turn the media over, load new media from a fresh ream, or a different type of media.

  • Page 67: Service Diagnostics

    Hold buttons until the display changes from Please Wait to the Service Mode menu. After entering Service Diagnostics, use the touchscreen buttons and messages displayed in the LCD to operate the Service Mode. Use the Back Arrow on the UI to return to the previous menu. Phaser 3610, WorkCentre 3615 Service Manual...

  • Page 68: Service Mode Menu Map

    – Line Current 2. Engine Diag 2. Information 2. Hardware Key Test... • Sensor Test • Scan Counter • Motor Test • NVM Setting • ROS Exposure • Dew Prevention • ATC Mode 2-10 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 69 • Auto Registration • Sensor Parameter – Feed Sensor • Vertical Scan Mag – Mag FB Color – Mag FB Grey – Mag DADF Color – Mag DADF Grey • Test Pattern – Pattern No. Phaser 3610, WorkCentre 3615 Service Manual 2-11...
  • Page 70 • Toner Correction • Pixel Counter • Configuration • XCPT Mode • Print Counter • CopyCounter MtoB • Clear All NVM • Clear Job History • Clear Auditron PV • Clear Device Data 2-12 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 71 – Toner Pixel – Toner Gas Gauge • Print – Print Parameter 7. RTC Set 7. Display Test... 8. Exit Mode 8. Adjust Sense of Touch... • Complete Exit – Exit 9. Buzzer Test... Phaser 3610, WorkCentre 3615 Service Manual 2-13...

  • Page 72: Engine Diagnostic Testing

    Option Feeder 3 Path Sensor [Tray 4 Path Sensor] Full Stack Sensor Option Feeder 1 Motor Alarm [(Tray 2)MOTOR ASSY OPTION] Option Feeder 2 Motor Alarm [(Tray 3)MOTOR ASSY OPTION] Option Feeder 3 Motor Alarm [(Tray 4)MOTOR ASSY OPTION] 2-14 Phaser 3610, WorkCentre 3615 Service Manual...

  • Page 73: Motor Test (Digital Output)

    Option Feeder 2 Motor [(Tray 3)MOTOR ASSY OPTION] (Normal) Option Feeder 2 Motor [(Tray 3)MOTOR ASSY OPTION] (Half) Option Feeder 2 Motor [(Tray 3)MOTOR ASSY OPTION] (Low) Option Feeder 3 Motor [(Tray 4)MOTOR ASSY OPTION] (Normal) Phaser 3610, WorkCentre 3615 Service Manual 2-15...
  • Page 74 Option Feeder 1 Take Away Clutch [(Tray 2)CLUTCH ASSY REGI] Option Feeder 2 Take Away Clutch [(Tray 3)CLUTCH ASSY REGI] Option Feeder 3 Take Away Clutch [(Tray 4)CLUTCH ASSY REGI] Toner Dispense Motor [MOTOR DISP] (Normal) Toner Dispense Motor [MOTOR DISP] (Half) 2-16 Phaser 3610, WorkCentre 3615 Service Manual...

  • Page 75: Administration Mode Menu Map

    Chart – Pitch Chart – Pitch Chart – Full Page Solid – Full Page Solid – Alignment – Alignment Clean Developer Clean Developer Clean Transfer Unit Clean Transfer Unit Toner Refresh Toner Refresh Phaser 3610, WorkCentre 3615 Service Manual 2-17...
  • Page 76 – 1000m – 1000m – 2000m – 2000m – 3000m – 3000m Static Memory CTR Decrease Electrostatic Memory Ghost Control Decrease Ghosting Page 5 Clear job History Clear job History Adjust Touchscreen Adjust Touchscreen 2-18 Phaser 3610, WorkCentre 3615 Service Manual...

  • Page 77: Status Code List (3610)

    FIP 1. 09 Error 016-359 MRAM Device Error. Power Off/On <UI Panel - ESS Communication Fail> Error 016-369 016-369 Cause: FIP 1. 10 Power Off/On Communication Fail with a UI Panel and ESS F/W. Phaser 3610, WorkCentre 3615 Service Manual 2-19...
  • Page 78 Cause: FIP 1. 22 Error 016-521 Remote device certification verification error. Power Off/On Certificate Fail Contact Admin. <LDAP Certificate Error> 016-522 Cause: FIP 1. 23 Error 016-522 No client certificate exists. Power Off/On 2-20 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 79 XCPT (XPIF) interpretation. Press Ok Button Print Job Error <Job ticket wrong> Press Ok Button Cause: 016-571 FIP 1. 32 Print instruction contents that the device cannot Error 016-571 execute are detected. Press Ok Button Phaser 3610, WorkCentre 3615 Service Manual 2-21...
  • Page 80 Press Ok Button Print Job Error Press Ok Button <PDL Error> 016-720 Cause: FIP 1. 43 Error 016-720 The print data cannot be processed by PDL. Press Ok Button 2-22 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 81 FIP 1. 50 Error 016-745 Download file header is invalid. Press Ok Button Prohibition Error Press Ok Button <Prohibit Error> 016-746 Cause: FIP 1. 51 Error 016-746 Download Prohibit Error. Press Ok Button Phaser 3610, WorkCentre 3615 Service Manual 2-23...
  • Page 82 FIP 1. 66 Error 016-799 Print condition conflicts with other condition. Press Ok Button Wi-Fi Timeout Press Ok Button <Wireless Setting Error> 016-920 Cause: FIP 1. 08 Error 016-920 Timeout Error. Press Ok Button 2-24 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 83 RAM Disk Full <Disk Full> Press Ok Button Cause: 016-982 FIP 1. 71 The current printing job process cannot be contin- Error 016-982 ued because the RAM disk is full. Press Ok Button Phaser 3610, WorkCentre 3615 Service Manual 2-25...
  • Page 84 Another internal error has occurred. Check Network Google Cloud Print <Google Cloud Print XMPP Network Error> XMPP Net Error Cause: 018-738 FIP 1. 100 A XMPP protocol network-related internal error Error 018-738 has occurred. Check Network 2-26 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 85 A XMPP protocol network-related (DNS Name Error 018-746 Resolution) error has occurred. Check Settings MCU Firmware Err Power Off/On <Engine Controller Error > 024-340 Cause: FIP 1. 108 Error 024-340 Engine firmware error occurs. Power Off/On Phaser 3610, WorkCentre 3615 Service Manual 2-27...
  • Page 86 Load Tray 3 <Tray 3 Paper Size Mismatch> Load Tray 3 Cause: 024-912 FIP 1. 113 The size of paper in the Tray 3 does not match the specified print size. (XXX:Paper Size YYY:Paper Type) 2-28 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 87 (Specified YYY:Paper Type) Tray Size Mismatch) • When Substitute Tray is Off and a paper type is specified, there is no tray loading the specified paper type. (Specified Tray Media Mismatch) Phaser 3610, WorkCentre 3615 Service Manual 2-29...
  • Page 88 (Specified YYY:Paper Type) Tray Size Mismatch) • When Substitute Tray is Off and a paper type is specified, there is no tray loading the specified paper type. (Specified Tray Media Mismatch) 2-30 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 89 027-446 FIP 1. 119 IPv6 Duplicate At start-up, detect duplicate IPv6 address on net- work. <IPv4 duplicate> Cause: 027-452 FIP 1. 120 IPv4 Duplicate At start-up, detect duplicate IPv4 address on net- work. Phaser 3610, WorkCentre 3615 Service Manual 2-31...
  • Page 90 Exit Sensor On Paper Jam <IOT Remain Zone Duplex Jam> Open Rear Door Cause: 050-131 FIP 1. 258 When Dynamic Jam (cause) was detected: and remove • 077-107 Duplex Regi On Jam jammed paper 2-32 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 91 072-102 IOT Option Regi On Jam FIP 1. 263 Clear Jam From When Static Jam (collateral) was detected: • Tray2 Path Sensor On and Tray3 Path Sensor Back of Tray. Press OK to start Phaser 3610, WorkCentre 3615 Service Manual 2-33...
  • Page 92 Open Bypass Tray, When Dynamic Jam (cause) was detected: 050-142 FIP 1. 268 • 077-106 Exit On Jam Tray1, Rear Door When Static Jam (collateral) was detected: and remove paper • Regi. Sensor On 2-34 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 93 After the Tray 2 Path Sensor turned ON, the Regi. Sensor did not turn ON within the specified time. Tray2 Error Power Off/On <Feeder 2 Error> 072-211 Cause: FIP 1. 279 Error 072-211 IOT Option Feeder2 Failure. Power Off/On Phaser 3610, WorkCentre 3615 Service Manual 2-35...
  • Page 94 Regi Clutch turned On. <Exit On Jam> Cause: 077-106 FIP 1. 257 The Exit Sensor does not turn ON within the speci- fied time after the Regi Clutch turned On. 2-36 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 95 Error 077-312 (including all of the wrong configurations) Power Off/On Drum Error <IOT Drum Communication Fail> Reseat Drum Cause: 091-914 FIP 1. 290 Communication failure with Drum CRUM was Error 091-914 detected. Reseat Drum Phaser 3610, WorkCentre 3615 Service Manual 2-37...
  • Page 96 Shake Cartridge Low concentration of the Toner was detected. and Reinstall CRUM Error Reseat Cartridge <Toner CRUM Error> 093-925 Cause: FIP 1. 295 Error 093-925 The Toner CRUM error was detected. Reseat Cartridge 2-38 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 97 Power Off/On RAM Error <ESS On Board RAM W/R Check Fail> Power Off/On Cause: 116-315 FIP 1. 300 Detected by On Board RAM W/R Check at the Error 116-315 time of initialization. Power Off/On Phaser 3610, WorkCentre 3615 Service Manual 2-39...
  • Page 98 FIP 1. 304 Error 116-326 Detected by master NVRAM W/R check. Power Off/On Controller Error Power Off/On <ESS Instruction Cache Error> 116-327 Cause: FIP 1. 305 Error 116-327 CPU instruction cache error. Power Off/On 2-40 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 99 Error 116-355 On Board Network Fatal Error. Power Off/On Memory Error Power Off/On <SD CARD Overwrite Error> 116-356 Cause: FIP 1. 310 Error 116-356 Error has occurred during SD CARD overwrite. Power Off/On Phaser 3610, WorkCentre 3615 Service Manual 2-41...
  • Page 100 Power Off/On Detected by consistency check between NVRAM 116-390 FIP 1. 318 size requested by the system and actual size and Error 116-390 consistency check of ID recorded at the first Power Off/On power-on. 2-42 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 101 FIP 1. 385 Half-speed operation was forced due to abnor- mally high temperature inside the IOT. Run Half-speed <Custom Toner Mode> 193-700 Cause: FIP 1. 386 Non-Xerox Toner The printer is in custom toner mode. Phaser 3610, WorkCentre 3615 Service Manual 2-43...

  • Page 102: Status Code List (3615)

    Cover and remove paper. <REVERSE JAM> (After jam recovery) 005-112 Cause: FIP 1. 02 Reload the original that was Detect REVERSE JAM. removed from the Document Feeder and press the Start but- ton. N Scanned. 2-44 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 103 <FUSING ASSEMBLY Failure> Power Off/On the Printer. Cause: If this failure occurs again, The operation error of FUSING 010-397 FIP 1. 04 please contact customer sup- ASSEMBLY port. (Temperature anomaly error etc.) is Code:xxxxxxxxh detected. Phaser 3610, WorkCentre 3615 Service Manual 2-45...
  • Page 104 Job canceled. Power Off/On the Flash delete error in download. Printer. Flash ROM Write Error 016- <Download Write Error> 016-501 Cause: FIP 1. 14 Job canceled. Power Off/On the Flash write error in download. Printer. 2-46 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 105 <POP Authentication Fail for Maillib> details, or contact your System Cause: 016-505 FIP 1. 18 Administrator. Cannot login to POP3 server to send Job canceled. email. *Caution screen with Close button Phaser 3610, WorkCentre 3615 Service Manual 2-47...
  • Page 106 Please consult your system No client certificate exists. administrator. LDAPS ErrorÅ@016-523 <LDAP Certificate Error> SSL certificate data is incorrect. 016-523 Cause: FIP 1. 24 Please consult your system Server certificate verification error. administrator. 2-48 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 107 <Job Ticket Out Of Memory> Insufficient Memory for Job Cause: Ticket Processing 016-570 XPIF parser detects insufficient mem- FIP 1. 31 Job canceled. ory in the processing of XCPT (XPIF) interpretation. *Caution screen with Close button Phaser 3610, WorkCentre 3615 Service Manual 2-49...
  • Page 108 <ESS-NVM Parameter Copy> 016-604 Cause: FIP 1. 37 Executed ESS-NVM Parameter Copy. <ESS-NVM Parameter Copy> 016-605 Cause: FIP 1. 38 Executed ESS-NVM Parameter Copy. <Clear Job History> 016-606 Cause: FIP 1. 39 Clear Job History. 2-50 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 109 Download file format is invalid. button File Protection Error 016-741 <Download Protect Error> Job canceled. Cause: 016-741 FIP 1. 46 Performed FW download although FW *Caution screen with Close update is prohibited by panel settings. button Phaser 3610, WorkCentre 3615 Service Manual 2-51...
  • Page 110 Job canceled. PDF print job ticket description error. *Caution screen with Close button Wrong PDF Password 016- <Wrong Password> Job canceled. 016-753 Cause: FIP 1. 53 PDF password error. *Caution screen with Close button 2-52 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 111 Network Error 016-765 Email SMTP Server Capacity Exceeded. Contact System <SMTP Server HD Full> Administrator. 016-765 Cause: FIP 1. 59 Job canceled. Capacity of SMTP server is not enough. *Caution screen with Close button Phaser 3610, WorkCentre 3615 Service Manual 2-53...
  • Page 112 Cause: 016-790 If problem persists, contact net- FIP 1. 64 F2N module task is starting up, or IP work administrator. address is not determined. *Caution screen with Close button 2-54 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 113 FIP 1. 08 Session Overlap Error. *Caution screen with Close button Wi-Fi Password Error 016-923 Try again. <Wireless Password Error> 016-923 Cause: FIP 1. 67 *Caution screen with Close Wireless Password is wrong. button Phaser 3610, WorkCentre 3615 Service Manual 2-55...
  • Page 114 Email Size Limit Exceeded 016- <Mail Size Error> Job canceled. Cause: 016-985 FIP 1. 72 Exceed the max mail size specified on *Caution screen with Close the menu. button 2-56 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 115 Erase Error in Flash ROM Image <FAX Controller Error> Data Storage Cause: 017-972 Job canceled. Please try again. FIP 1. 78 Erase error of image data storage Flash ROM. *Caution screen with Close button Phaser 3610, WorkCentre 3615 Service Manual 2-57...
  • Page 116 Maximum number of con- trolled documents exceeded. <FAX Controller Error> Job canceled. Please try again Cause: 017-977 FIP 1. 83 later. Exceed the maximum number of con- trolled documents. *Caution screen with Close button 2-58 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 117 File exceeds destination buffer size <FAX Controller Error> Job canceled. Please try again Cause: 017-987 FIP 1. 89 later. Cannot read file because it is bigger than read destination buffer. *Caution screen with Close button Phaser 3610, WorkCentre 3615 Service Manual 2-59...
  • Page 118 A network-related error has <Google Cloud Print Network Error > occurred. 018-722 Cause: FIP 1. 94 Check the network connection A network-related error has occurred. status and the network settings. *Caution screen with Close button 2-60 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 119 Error> Check the network connection 018-730 Cause: FIP 1. 98 status and the network settings. A network-related internal error has Contact customer support if the occurred. issue reoccurs. *Caution screen with Close button Phaser 3610, WorkCentre 3615 Service Manual 2-61...
  • Page 120 Check whether the Root CA Cer- Cause: FIP 1. 102 tificate(s) is correct, or if the cer- A XMPP protocol network-related cer- tificate validation settings are tificate connection error has occurred. correct. *Caution screen with Close button 2-62 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 121 <Google Cloud Print XMPP Proxy Error> has occurred. Cause: 018-745 FIP 1. 106 Check the network connection A XMPP protocol network-related status, especially the proxy set- (proxy connection) error has occurred. tings. *Caution screen with Close button Phaser 3610, WorkCentre 3615 Service Manual 2-63...
  • Page 122 Load paper in Tray 1. <Tray 1 Paper Size Mismatch> Cause: 024-910 FIP 1. 112 The size of paper in the Tray 1does not match the specified print size. (XXX: Paper Size YYY: Paper Type) 2-64 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 123 Load paper in NNN. <MSI Paper Size Mismatch> Cause: 024-958 FIP 1.115 The size of paper in the MSI does not (NNN: Manual Feed match the specified print size. XXX: Paper Size YYY: Paper Type) Phaser 3610, WorkCentre 3615 Service Manual 2-65...
  • Page 124 (Specified Tray Size Mismatch) • When Substitute Tray is Off and a paper type is specified, there is no tray loading the specified paper type. (Specified Tray Media Mismatch) 2-66 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 125 (Specified Tray Size Mismatch) • When Substitute Tray is Off and a paper type is specified, there is no tray loading the specified paper type. (Specified Tray Media Mismatch) Phaser 3610, WorkCentre 3615 Service Manual 2-67...
  • Page 126 (Specified Tray Size Mismatch) • When Substitute Tray is Off and a paper type is specified, there is no tray loading the specified paper type. (Specified Tray Media Mismatch) 2-68 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 127 (Specified Tray Size Mismatch) • When Substitute Tray is Off and a paper type is specified, there is no tray loading the specified paper type. (Specified Tray Media Mismatch) Phaser 3610, WorkCentre 3615 Service Manual 2-69...
  • Page 128 FIP 1. 118 Writing to USB memory failed. *Caution screen with Close button <IPv6 duplicate> XXXXXXXXXXXXXXXX Cause: 027-446 Duplicate IPv6 Add, Reconfig- FIP 1. 119 At start-up, detect duplicate IPv6 address on network. 2-70 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 129 Server settings and confirm the scan server> Share name, or contact your 031-523 Cause: FIP 1. 123 System Administrator. Problem with share name in SMB scan Job canceled. server. *Caution screen with Close button Phaser 3610, WorkCentre 3615 Service Manual 2-71...
  • Page 130 Please check the DNS Server <SMB Scan DNS Server Not Set> settings or contact your System 031-527 Cause: FIP 1. 127 Administrator. DNS server is not set. Job canceled. *Caution screen with Close button 2-72 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 131 <Couldn't get file/folder name of SMB firm the SMB Server and Share scan server> 031-531 name, or contact your System FIP 1. 131 Cause: Administrator. Couldn't get file/folder name of server. Job canceled. *Caution screen with Close button Phaser 3610, WorkCentre 3615 Service Manual 2-73...
  • Page 132 Server. Please check if the file is <SMB Scan File Deletion Fail> currently in use and try again. 031-535 Cause: FIP 1. 135 Job canceled. Fail to delete file. *Caution screen with Close button 2-74 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 133 System Cause: 031-540 Administrator. FIP 1. 139 Invalid domain name is specified. Job canceled. (User name is specified in domain user form) *Caution screen with Close button Phaser 3610, WorkCentre 3615 Service Manual 2-75...
  • Page 134 SMB Server settings and <SMB protocol error(4-046) Password confirm the login password, or expired> 031-544 contact your System Adminis- FIP 1. 143 Cause: trator. Password expired. Job canceled. *Caution screen with Close button 2-76 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 135 SMB Server settings and confirm the login user, or <SMB protocol error(4-049)Lock-out> 031-547 contact your System Adminis- Cause: FIP 1. 146 trator. User is locked out. Job canceled. *Caution screen with Close button Phaser 3610, WorkCentre 3615 Service Manual 2-77...
  • Page 136 SMB Server. Contact Cause: your System Administrator. Have no rename access right to the 031-551 FIP 1. 150 Job canceled. file. Server does not support SMB rename *Caution screen with Close command. button 2-78 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 137 Server. Please check FTP Server settings <Server Connection Error in FTP Scan> or contact your System Admin- 031-576 Cause: FIP 1. 154 istrator. Network connection failed. Job canceled. *Caution screen with Close button Phaser 3610, WorkCentre 3615 Service Manual 2-79...
  • Page 138 Reduce the file/folder <Suffix of FTP scan file name/folder name length, or contact your name is over limit> 031-581 System Administrator. FIP 1. 158 Cause: Job canceled. Same as left. *Caution screen with Close button 2-80 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 139 Unable to delete folder on FTP Server. RMD command failure. Contact your System Adminis- <FTP Scan Folder Deletion Fail> 031-587 trator. Cause: FIP 1. 162 Job canceled. RMD command failed. *Caution screen with Close button Phaser 3610, WorkCentre 3615 Service Manual 2-81...
  • Page 140 031-598 FTP append data APPE com- mand failure. Contact your Sys- <FTP Scan Append Command Fail> tem Administrator. 031-598 Cause: FIP 1. 167 Job canceled. APPE command failed. *Caution screen with Close button 2-82 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 141 Cause: 033-510 Job canceled. Please try again. FIP 1. 172 In JBIG data decode, error in the num- ber of decode line in one stripe. *Caution screen with Close button Phaser 3610, WorkCentre 3615 Service Manual 2-83...
  • Page 142 *Caution screen with Close button Incorrect Password 033-517 Please confirm password <DFAX Password Error> Job canceled. Cause: 033-517 FIP 1. 177 Mismatch between DFAX Password *Caution screen with Close and Fax/Scan Lock Password. button 2-84 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 143 Detect invalid marker. *Caution screen with Close button Fax Codec Error 033-523 Marker can not be found <JBF_ERROR_MARKER_NOT_FOUND> Job canceled. Cause: 033-523 FIP 1. 183 Predetermined marker cannot be *Caution screen with Close found. button Phaser 3610, WorkCentre 3615 Service Manual 2-85...
  • Page 144 Fax Communication Error 033-751 Fax Modem receive data over- run. Sender will retransmit as <Over Run> 033-751 required. Cause: FIP 1. 188 Job canceled. Modem receive data overrun. *Caution screen with Close button 2-86 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 145 *Caution screen with Close button Fax Communication Error 033-756 <Phase3 Error> Phase 3 Training Error Cause: 033-756 Job canceled. Please try again. FIP 1. 193 Phase3(Primary Channel Equalizer Training) error. *Caution screen with Close button Phaser 3610, WorkCentre 3615 Service Manual 2-87...
  • Page 146 Fax Communication Error 033-761 <Primary Channel OFF Time Out> Primary Channel OFF Timeout Cause: 033-761 Job canceled. Please try again. FIP 1. 198 The Primary Channel OFF Time Out occurred. *Caution screen with Close button 2-88 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 147 Fax Codec Error 033-766 Target File Opening Job canceled. Please restart <Target File Opening> 033-766 device and try again. FIP 1. 203 In decode, encoding target file open. *Caution screen with Close button Phaser 3610, WorkCentre 3615 Service Manual 2-89...
  • Page 148 <Abort Marker Error> JBIG data decode. Cause: 033-771 FIP 1. 208 Job canceled. Please try again. Detect abort marker error in JBIG data decode. *Caution screen with Close button 2-90 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 149 Encode Output Buffer <SCAN Encode Output Buffer Over> exceeded. Cause: 033-776 FIP 1. 213 Job canceled. Please try again. In FAX scan and D-FAX scan, JBIG encode output buffer overflow. *Caution screen with Close button Phaser 3610, WorkCentre 3615 Service Manual 2-91...
  • Page 150 BIH lines. 033-786 In JBIG data decode, discrepancy FIP 1. 218 Job canceled. Please try again. between the number of decode line and the number of BIH line. *Caution screen with Close button 2-92 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 151 <FAX Send Count Limit> Job canceled. Please wait then Cause: 033-795 FIP 1. 222 try again. Reach the upper limit of Fax send accumulation pages. *Caution screen with Close button Phaser 3610, WorkCentre 3615 Service Manual 2-93...
  • Page 152 No dial Data, please confirm and enter fax number or try <No Dial Data> again. Cause: 034-799 FIP 1. 227 Job canceled. Auto dial is activated but no dial data exist. *Caution screen with Close button 2-94 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 153 *Caution screen with Close button Fax Communication Error 035-705 Digital Command Signal/Non- <DCS/NSS Resend Over> standard Setup error. 035-705 Cause: FIP 1. 231 Job canceled. Please try again. DCS/NSS resend over. *Caution screen with Close button Phaser 3610, WorkCentre 3615 Service Manual 2-95...
  • Page 154 Fax Communication Error 035-716 T2 time out - Timing between <T2 Time Out> commands exceeded 6 seconds 035-716 Cause: FIP 1. 236 Job canceled. Please try again. T2 timeout. *Caution screen with Close button 2-96 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 155 <G3 EOL Not Receive> within 13 seconds. Cause: 035-728 Job canceled. Sender will try FIP 1. 240 In G3 image data receive, cannot again. receive EOL for 13 sec (default). *Caution screen with Close button Phaser 3610, WorkCentre 3615 Service Manual 2-97...
  • Page 156 Fax Communication Error 035-740 End of retransmission ECM error <ECM Send EOR-Q Send> 035-740 Job canceled. Please try again. Cause: FIP 1. 245 IN ECM send, send EOR-Q. *Caution screen with Close button 2-98 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 157 *Caution screen with Close button Fax Communication Error 035-792 Joint Menu signal not Detected <JM Not Detection> Job canceled. 035-792 Cause: FIP 1. 250 Please try again. JM undetected. *Caution screen with Close button Phaser 3610, WorkCentre 3615 Service Manual 2-99...
  • Page 158 Printer Error 042-700 <IOT Over Heat Stop> Power Off/On the Printer. Cause: 042-700 If this failure occurs again, FIP 1. 256 The temp. Sensor sensed high temper- please contact customer sup- ature. port. 2-100 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 159 When Dynamic Jam (cause) was Tray1, and remove any jammed 050-134 FIP 1. 260 detected: paper. 2. Insert Bypass Tray and Tray1, • 071-100 IOT Tray1 Misfeed Jam and press Start. • 075-100 MSI Misfeed Jam Phaser 3610, WorkCentre 3615 Service Manual 2-101...
  • Page 160 072-102 IOT Option Regi On Jam be removed, open the Back of When Static Jam (collateral) was Tray to remove it. detected: 3. Insert Tray3 and press Start. • Tray3 Path Sensor On 2-102 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 161 Power Off/On the Printer. <IOT ROS Failure> If this failure occurs again, Cause: 061-370 FIP 1. 269 please contact customer sup- The operation error of ROS (rotational port. error etc.) is detected. Code:xxxxxxxxh Phaser 3610, WorkCentre 3615 Service Manual 2-103...
  • Page 162 1stScan start, but the lock has sepa- port. rated during continuation. Scanner Error 062-320 Power Off/On the Printer. <Scanner Error> 062-320 If this failure occurs again, Cause: FIP 1. 270 please contact customer sup- Scanning error. port. 2-104 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 163 *Caution screen with Close Copy limit. button <IOT Tray1 Misfeed Jam> Cause: 071-100 After the Tray 1 Feed Clutch turned FIP 1. 273 ON, the Regi. Sensor did not turn ON within the specified time. Phaser 3610, WorkCentre 3615 Service Manual 2-105...
  • Page 164 Code:xxxxxxxxh <IOT Tray 3 Misfeed Jam> Cause: 073-100 After the Tray 3 Feed Clutch turned FIP 1. 276 ON, the Tray 3 Path Sensor did not turn ON within the specified time. 2-106 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 165 Regi Clutch turned On. <Exit On Jam> Cause: 077-106 The Exit Sensor does not turn ON FIP 1. 284 within the specified time after the Regi Clutch turned On. Phaser 3610, WorkCentre 3615 Service Manual 2-107...
  • Page 166 <Tray Configure Error> Power Off/On the Printer. Cause: If this failure occurs again, 077-312 Tray configuration error was detected. FIP 1. 288 please contact customer sup- (including all of the wrong configura- port. tions) Code:xxxxxxxxh 2-108 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 167 <Toner Near Life> XXXXXXXXXXXXXXXX Cause: 093-426 FIP 1. 293 Toner Low It was detected that the Toner Car- tridge needed to be replaced soon. Phaser 3610, WorkCentre 3615 Service Manual 2-109...
  • Page 168 Fatal error of USB Host driver. port. Device Memory Error 116-312 Power Off/On the Printer. <Encryption Key Error> 116-312 If this failure occurs again, Cause: FIP 1. 298 please contact customer sup- Encryption key mismatch. port. 2-110 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 169 Controller NVRAM Error ESS NVRAM2 W/R Check Fail Power Off/On the Printer. Cause: 116-326 If this failure occurs again, FIP 1. 304 Detected by master NVRAM W/R please contact customer sup- check. port. Phaser 3610, WorkCentre 3615 Service Manual 2-111...
  • Page 170 Error. port. Device Memory Error 116-353 Power Off/On the Printer. <ESS SD CARD Fail> 116-353 If this failure occurs again, Cause: FIP 1. 310 please contact customer sup- Detect SD CARD Error. port. 2-112 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 171 <PCI Bus #1 Error Detected> Power Off/On the Printer. Cause: 116-366 If this failure occurs again, PCI Bus #1 Uncorrectable Error FIP 1. 315 please contact customer sup- Detected. port. (Connected with RemoraEX(x1 port)) Phaser 3610, WorkCentre 3615 Service Manual 2-113...
  • Page 172 Memory Full 116-721 Job too large to Collate. <Collate Full> Job canceled. Cause: 116-721 FIP 1. 321 Unable to collate due to insufficient *Caution screen with Close memory. button 2-114 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 173 Fax Controller Error 117-340 Power Off/On the Printer. <Controller Error> 117-340 If this failure occurs again, Cause: FIP 1. 328 please contact customer sup- HOOK task error. port. Phaser 3610, WorkCentre 3615 Service Manual 2-115...
  • Page 174 117- <FXIF error> Power Off/On the Printer. Cause: 117-367 FIP 1. 335 If this failure occurs again, An error occurred on FXIF (such as the please contact customer sup- Video Underrun error). port. 2-116 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 175 SMB Client fatal error. port. Network Error 131-399 Power Off/On the Printer. <FTP client Fatal Error> 131-399 If this failure occurs again, Cause: FIP 1. 342 please contact customer sup- FTP Client fatal error. port. Phaser 3610, WorkCentre 3615 Service Manual 2-117...
  • Page 176 Power Off/On the Printer. Cause: 133-239 If this failure occurs again, FIP 1. 349 At FAX send/receive, address to get please contact customer sup- from and write in ECM buffer is wrong. port. 2-118 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 177 Memory pool get error. (OS error) port. Fax Error 133-247 Power Off/On the Printer. <Message Send Error> 133-247 If this failure occurs again, Cause: FIP 1. 356 please contact customer sup- Message send error. (OS error) port. Phaser 3610, WorkCentre 3615 Service Manual 2-119...
  • Page 178 Fax Error 133-259 Power Off/On the Printer. <OS Call Error> 133-259 If this failure occurs again, Cause: FIP 1. 363 please contact customer sup- OS Call error. port. 2-120 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 179 Memory pool release error. (OS error) port. Fax Error 133-274 Power Off/On the Printer. <Message Receive Error> 133-274 If this failure occurs again, Cause: FIP 1. 369 please contact customer sup- Message receive error. (OS error) port. Phaser 3610, WorkCentre 3615 Service Manual 2-121...
  • Page 180 Fax Report Error 133-281 Power Off/On the Printer. <Power Off Report Create Fail> 133-281 If this failure occurs again, Cause: FIP 1. 376 please contact customer sup- Failed in creating power-off report. port. 2-122 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 181 <Print Decode Error> Power Off/On the Printer. Cause: 133-290 If this failure occurs again, FIP 1. 383 At JBIG data print decode, decode please contact customer sup- error occurred three successive times. port. Phaser 3610, WorkCentre 3615 Service Manual 2-123...
  • Page 182 Half-speed operation was forced due FIP 1. 385 speed mode. to abnormally high temperature inside the IOT. XXXXXXXXXXXXXXXX <Custom Toner Mode> 193-700 Non-Xerox Toner Cartridge Cause: FIP 1. 386 Installed The printer is in custom toner mode. 2-124 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 183 Troubleshooting DRAWER 1. Go to Step 4. complete. • Does an error occur? • Replace (REP 7.5 Optional Tray PWB Assembly). Replace Troubleshooting (REP 5.6 MCU complete. • Does an error occur? PWB) Phaser 3610, WorkCentre 3615 Service Manual 2-125...
  • Page 184 Is the DADF PICK UP MODULE Replace (REP 6.4 Go to Step 7. deformed or worn out? Pick-up Module Kit) • Replace (REP 6.2 DADF). Troubleshooting Replace complete. • Does an error occur? (REP 5.1 ESS PWB). 2-126 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 185 ASSEMBLY and the ESS PWB. Go to Step 3. securely • Is the P/J453 connected securely? • Replace (REP 6.2 DADF). Replace Troubleshooting (REP 5.1 ESS complete. • Does an error occur? PWB). Phaser 3610, WorkCentre 3615 Service Manual 2-127...
  • Page 186 • Replace (REP 3.5 Fusing Assembly). Troubleshooting Does an error occur? Go to Step 6. complete. • Replace (REP 5.3 LVPS.) Replace Troubleshooting (REP 5.6 MCU complete. • Does an error occur? PWB) 2-128 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 187 If the error persists, ensure that the error is replicated after the printer is powered Off and then On, and then proceed to the FIP. Phaser 3610, WorkCentre 3615 Service Manual 2-129...
  • Page 188 016-369 UI Panel - ESS Communication Fail Cause: Communication Fail with a UI Panel and ESS F/W. Solution: power Off and On Turn the to check that the error recurs, then proceed to the FIP. 2-130 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 189 FIP 1. 12 016-405 Certificate DB Error Cause: Invalid security setting error. Solution: Initialize the Certificate DB and security setting and then restart the printer. Contact the admin- istrator for security resetting. Phaser 3610, WorkCentre 3615 Service Manual 2-131...
  • Page 190 Flash verify error in download. Solution: 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 3. If the problem cannot be solved, replace (REP 5.1 ESS PWB). 2-132 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 191 1. On the CWIS, check POP3 server is set correctly. In addition, check if DNS server is set correctly. 2. Ensure that the error is replicated after the printer is powered Off and then On, and then replace (REP 5.1 ESS PWB). Phaser 3610, WorkCentre 3615 Service Manual 2-133...
  • Page 192 1. On CWIS, check if SMTP server or POP3 server is set. 2. Ensure that the error is replicated after the printer is powered Off and then On, and then replace (REP 5.1 ESS PWB). 2-134 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 193 2. If no device can be connected, disconnect cable, turn off IPsec, and then reset certificate with EWS. FIP 1. 22 016-521 Ipsec Certificate Error Cause: Remote device certification verification error. Solution: 1. Contact administrator. Certificate of destination client is invalid. 2. Confirm certificate of destination client and reset. Phaser 3610, WorkCentre 3615 Service Manual 2-135...
  • Page 194 2. Set the LDAP correctly. FIP 1. 25 016-524 LDAP Certificate Error Cause: No server certificate exists. Solution: 1. Change the SSL certificate of the LDAP server to the valid one. 2. Set the LDAP correctly. 2-136 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 195 2. Check the LDAP setting. 3. Update to the latest F/W. 4. If the error persists replace (REP 5.1 ESS PWB). FIP 1. 28 016-541 Wireless Certificate Error Cause: No certificate exits. Solution: Initialize Wireless setting. Phaser 3610, WorkCentre 3615 Service Manual 2-137...
  • Page 196 XPIF parser detects insufficient memory in the processing of XCPT (XPIF) interpretation. Solution: The machine will recover after the OK button is pressed or message is displayed for specified time. If the error persists, an upgrade of the memory as required. 2-138 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 197 The machine will recover after the OK button is pressed or message is displayed for specified time. FIP 1. 35 016-602 System NVM Initialize Cause: At Power ON start-up, execute NVM clear. Solution: The machine will recover after message is displayed for 3 seconds. No action is required. Phaser 3610, WorkCentre 3615 Service Manual 2-139...
  • Page 198 FIP 1. 38 016-605 ESS-NVM Parameter Copy Cause: Executed ESS-NVM Parameter Copy. Solution: No action is required. FIP 1. 39 016-606 Clear Job History Cause: Clear Job History Solution: No action is required. 2-140 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 199 2. Execute "Clear Storage" under "Maintenance" in the Control Panel. 3. Ensure that the error is replicated after the printer is powered Off and then On, and then upgrade the memory as required. Phaser 3610, WorkCentre 3615 Service Manual 2-141...
  • Page 200 3. Check the cable between the Printer and PC (or Printer and Hub). • For local printer: USB cable. • For network printer: Ethernet cable. 4. Take corrective actions at the host side. 2-142 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 201 3. Check the cable between the Printer and PC (or Printer and Hub). • For local printer: USB cable. • For network printer: Ethernet cable. 4. Take corrective actions at the host side. Phaser 3610, WorkCentre 3615 Service Manual 2-143...
  • Page 202 3. Check the cable between the Printer and PC (or Printer and Hub). • For local printer: USB cable. • For network printer: Ethernet cable. 4. Take corrective actions at the host side. 2-144 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 203 3. Check the cable between the Printer and PC (or Printer and Hub). • For local printer: USB cable. • For network printer: Ethernet cable. 4. Take corrective actions at the host side. Phaser 3610, WorkCentre 3615 Service Manual 2-145...
  • Page 204 The machine will recover after the OK button is pressed or message is displayed for specified time. If the error persists, enter the correct PDF document password again, and then take corrective actions at the host side. 2-146 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 205 1. Set the new function that is allowed for that account and try again. 2. Request the Account Administrator to add the rights, and then update to the latest F/W. 3. Take corrective actions at the host side. Phaser 3610, WorkCentre 3615 Service Manual 2-147...
  • Page 206 1. Contact the SMTP Server Administrator. • Check the network connection using the ping command. • Check the network setting.(E-Mail Server Settings / DNS settings) 2. Take corrective actions at the host side. 2-148 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 207 The machine will recover after the OK button is pressed or message is displayed for specified time. If the error persists: 1. Contact the SMTP Server Administrator. 2. Check the SMTP Server Error. 3. Take corrective actions at the host side. Phaser 3610, WorkCentre 3615 Service Manual 2-149...
  • Page 208 The machine will recover after the OK button is pressed or message is displayed for specified time. If the error persists: 1. Check the email address and try scanning again. 2. Take corrective actions at the host side. 2-150 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 209 If the error persists: 1. Check if the network cable is disconnected or connected properly. When there is no problem with network cable, contact Server Administrator. 2. Take corrective actions at the host side. Phaser 3610, WorkCentre 3615 Service Manual 2-151...
  • Page 210 The machine will recover after the OK button is pressed or message is displayed for specified time. If the error persists: 1. Ensure that the printer configuration on the printer driver conforms to the printer you are using. 2. Take corrective actions at the host side. 2-152 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 211 Remove the devices from the USB port. 2. If the error persists, ensure that the error is replicated after the printer is powered Off and then On, and then replace (REP 5.1 ESS PWB). Phaser 3610, WorkCentre 3615 Service Manual 2-153...
  • Page 212 3. Ensure that the error is replicated after the printer is powered Off and then On, and then divide the print job into several blocks, then execute printing on a block by block basis. • Upgrade memory as required. • Upgrade SD CARD as required. 2-154 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 213 3. Divide the document into blocks and retry scanning block by block. 4. Ensure that the error is replicated after the printer is powered Off and then On, and then replace (REP 5.1 ESS PWB). Phaser 3610, WorkCentre 3615 Service Manual 2-155...
  • Page 214 If the error persists, ensure that the error is replicated after the printer is powered Off and then On, and then replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) 2-156 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 215 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 3. If the problem cannot be solved, replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) Phaser 3610, WorkCentre 3615 Service Manual 2-157...
  • Page 216 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 3. If the problem cannot be solved, replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) 2-158 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 217 4. Ensure that the error is replicated after the printer is powered Off and then On, and then replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) Phaser 3610, WorkCentre 3615 Service Manual 2-159...
  • Page 218 4. Ensure that the error is replicated after the printer is powered Off and then On, and then replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) 2-160 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 219 If the error persists: 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 3. If the problem cannot be solved, replace (REP 5.1 ESS PWB). Phaser 3610, WorkCentre 3615 Service Manual 2-161...
  • Page 220 If the error persists: 1. Turn the power Off and On to check that the error recurs, then update to the latest F/W. 2. If the problem cannot be solved, replace (REP 5.1 ESS PWB). 2-162 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 221 3. Set these items correctly. (Scan Form/Image Type/Resolution/Paper size/Output Destination) 4. Ensure that the error is replicated after the printer is powered Off and then On, and then Install the correct Driver Software. Phaser 3610, WorkCentre 3615 Service Manual 2-163...
  • Page 222 4. Ensure that the error is replicated after the printer is powered Off and then On, and then replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) 2-164 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 223 " Network-related Details Check Flow" 3. Update to the latest F/W. 4. Ensure that the error is replicated after the printer is powered Off and then On, and then replace (REP 5.1 ESS PWB). Phaser 3610, WorkCentre 3615 Service Manual 2-165...
  • Page 224 " Network-related Details Check Flow" 3. Update to the latest F/W. 4. Ensure that the error is replicated after the printer is powered Off and then On, and then replace (REP 5.1 ESS PWB). 2-166 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 225 " Network-related Details Check Flow" 2. Update to the latest F/W. 3. Ensure that the error is replicated after the printer is powered Off and then On, and then replace (REP 5.1 ESS PWB). Phaser 3610, WorkCentre 3615 Service Manual 2-167...
  • Page 226 " Network-related Details Check Flow" 3. Update to the latest F/W. 4. Ensure that the error is replicated after the printer is powered Off and then On, and then replace (REP 5.1 ESS PWB). 2-168 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 227 " Network-related Details Check Flow" 3. Update to the latest F/W. Ensure that the error is replicated after the printer is powered Off and then On, and then replace (REP 5.1 ESS PWB). Phaser 3610, WorkCentre 3615 Service Manual 2-169...
  • Page 228 " Network-related Details Check Flow" 3. Update to the latest F/W. 4. Ensure that the error is replicated after the printer is powered Off and then On, and then replace (REP 5.1 ESS PWB). 2-170 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 229 " Network-related Details Check Flow" 3. Update to the latest F/W. 4. Ensure that the error is replicated after the printer is powered Off and then On, and then replace (REP 5.1 ESS PWB). Phaser 3610, WorkCentre 3615 Service Manual 2-171...
  • Page 230 Engine firmware error occurs. Solution: 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 3. If the problem cannot be solved, replace (REP 5.6 MCU PWB). 2-172 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 231 PWB) FIP 1. 111 024-371 Engine Communication Error Cause: Communication fail between MCU and ESS. Solution: Turn the power Off and On to check that the error recurs, then proceed to the FIP. Phaser 3610, WorkCentre 3615 Service Manual 2-173...
  • Page 232 TRAY 1 RETARD ROLL (PL 7.3 Tray 1/Optional Tray 550-Sheet Feeder (3/4)) • RUBBER ROLL ASSEMBLY (PL 2.2 Transport Assembly) • REGI PINCHROLL ASSEMBLY (PL 2.2 Transport Assembly) • REGI PINCH ROLL (PL 2.2 Transport Assembly) 2-174 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 233 1. Remove the paper from the Output Tray. 2. If the error persists, ensure that the error is replicated after the printer is powered Off and then On, and then proceed to the FIP. Phaser 3610, WorkCentre 3615 Service Manual 2-175...
  • Page 234 MSI) • MSI RETARD ROLL (PL 2.7 Bypass Tray) • RUBBER ROLL ASSEMBLY (PL 2.2 Transport Assembly) • REGI PINCHROLL ASSEMBLY (PL 2.2 Transport Assembly) • REGI PINCH ROLL (PL 2.2 Transport Assembly) 2-176 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 235 2. Ensure that the error is replicated after the printer is powered Off and then On, and then replace the following parts in sequence. • (REP 5.5 Front USB PWB) • (REP 5.1 ESS PWB) Phaser 3610, WorkCentre 3615 Service Manual 2-177...
  • Page 236 At start-up, detect duplicate IPv4 address on network. Solution: 1. Duplicate IPv4 addresses have been detected. Contact the system administrator. 2. Remove duplicates and then power off the printer and then on. Take corrective actions at the host side. 2-178 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 237 " Network System Fault Check" • " Network-related Details Check Flow" 3. Ensure that the error is replicated after the printer is powered Off and then On, and then replace (REP 5.1 ESS PWB). Phaser 3610, WorkCentre 3615 Service Manual 2-179...
  • Page 238 " Network System Fault Check" • " Network-related Details Check Flow" 3. Ensure that the error is replicated after the printer is powered Off and then On, and then replace (REP 5.1 ESS PWB). 2-180 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 239 " Network System Fault Check" • " Network-related Details Check Flow" 3. Ensure that the error is replicated after the printer is powered Off and then On, and then replace (REP 5.1 ESS PWB). Phaser 3610, WorkCentre 3615 Service Manual 2-181...
  • Page 240 " Network System Fault Check" • " Network-related Details Check Flow" 4. Ensure that the error is replicated after the printer is powered Off and then On, and then replace (REP 5.1 ESS PWB). 2-182 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 241 " Network System Fault Check" • " Network-related Details Check Flow" 5. Ensure that the error is replicated after the printer is powered Off and then On, and then replace (REP 5.1 ESS PWB). Phaser 3610, WorkCentre 3615 Service Manual 2-183...
  • Page 242 1. Change file name/forwarding destination folder, or move or delete file in forwarding destination folder. 2. Perform the following in sequence. • " Network System Fault Check" • " Network-related Details Check Flow" 3. Take corrective actions at the host side. 2-184 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 243 2. Check if file or folder whose name is the same as the one you specified already exists. 3. Perform the following in sequence. • " Network System Fault Check" • " Network-related Details Check Flow" 4. Take corrective actions at the host side. Phaser 3610, WorkCentre 3615 Service Manual 2-185...
  • Page 244 1. Check if other user is not operating file in storage location you specified. 2. Perform the following in sequence. • " Network System Fault Check" • " Network-related Details Check Flow" 3. Take corrective actions at the host side. 2-186 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 245 1. Check if server name is correct. 2. Perform the following in sequence. • " Network System Fault Check" • " Network-related Details Check Flow" 3. Take corrective actions at the host side. Phaser 3610, WorkCentre 3615 Service Manual 2-187...
  • Page 246 " Network System Fault Check" • " Network-related Details Check Flow" 3. Ensure that the error is replicated after the printer is powered Off and then On, and then replace (REP 5.1 ESS PWB). 2-188 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 247 1. On user settings, check the Login permitted time with system administrator. 2. Perform the following in sequence. • " Network System Fault Check" • " Network-related Details Check Flow" 3. Take corrective actions at the host side. Phaser 3610, WorkCentre 3615 Service Manual 2-189...
  • Page 248 1. On user settings, check the necessity of password change with system administrator. 2. Perform the following in sequence. • " Network System Fault Check" • " Network-related Details Check Flow" 3. Take corrective actions at the host side. 2-190 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 249 " Network System Fault Check" • " Network-related Details Check Flow" 3. Ensure that the error is replicated after the printer is powered Off and then On, and then replace (REP 5.1 ESS PWB). Phaser 3610, WorkCentre 3615 Service Manual 2-191...
  • Page 250 1. On server security settings, check the access permission of a password user. 2. Perform the following in sequence. • " Network System Fault Check" • " Network-related Details Check Flow" 3. Take corrective actions at the host side. 2-192 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 251 1. Check rename access right to the file.Check server supports SMB rename command. 2. Perform the following in sequence. • " Network System Fault Check" • " Network-related Details Check Flow" 3. Take corrective actions at the host side. Phaser 3610, WorkCentre 3615 Service Manual 2-193...
  • Page 252 The machine will recover after the OK or Close button is pressed or message is displayed for specified time. If the error persists: 1. Check DNS connection, or check if name of forwarding destination server is registered with DNS. 2. Take corrective actions at the host side. 2-194 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 253 1. Check if this device can communicate with forwarding destination FTP server. • Check if server's IP address is correct. • Check connection of network cable. 2. Take corrective actions at the host side. Phaser 3610, WorkCentre 3615 Service Manual 2-195...
  • Page 254 The machine will recover after the OK or Close button is pressed or message is displayed for specified time. If the error persists: 1. Check if the login name (user name) and password are correct. 2. Take corrective actions at the host side. 2-196 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 255 The machine will recover after the OK or Close button is pressed or message is displayed for specified time. If the error persists: 1. Check server access right. 2. Take corrective actions at the host side. Phaser 3610, WorkCentre 3615 Service Manual 2-197...
  • Page 256 1. Check if the file name you specified can be created in storage location. 2. Check if there is free space in the storage location. 3. Take corrective actions at the host side. 2-198 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 257 The machine will recover after the OK or Close button is pressed or message is displayed for specified time. If the error persists: 1. Check server access right. 2. Take corrective actions at the host side. Phaser 3610, WorkCentre 3615 Service Manual 2-199...
  • Page 258 The machine will recover after the OK or Close button is pressed or message is displayed for specified time. If the error persists: 1. Check if there is free space in storage location. 2. Take corrective actions at the host side. 2-200 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 259 2. If still not improved, contact the system administrator. 3. Check whether you have the access permission for appending files, or whether the server supports the append command of FTP. 4. Take corrective actions at the host side. Phaser 3610, WorkCentre 3615 Service Manual 2-201...
  • Page 260 The machine will recover after the OK or Close button is pressed or message is displayed for specified time. If the error persists: 1. Check append access right to the file.Check server supports FTP append command. 2. Take corrective actions at the host side. 2-202 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 261 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 3. If the problem cannot be solved, replace the following parts in sequence. • (REP 5.1 ESS PWB) • REP 6.1 IIT Assembly Phaser 3610, WorkCentre 3615 Service Manual 2-203...
  • Page 262 4. Ensure that the error is replicated after the printer is powered Off and then On, and then replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) 2-204 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 263 4. Ensure that the error is replicated after the printer is powered Off and then On, and then replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) Phaser 3610, WorkCentre 3615 Service Manual 2-205...
  • Page 264 4. Ensure that the error is replicated after the printer is powered Off and then On, and then replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) 2-206 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 265 If the error persists: 1. The password is incorrect. Enter the correct password. If you have forgotten your password, contact the system administrator. 2. Take corrective actions at the host side. Phaser 3610, WorkCentre 3615 Service Manual 2-207...
  • Page 266 The machine will recover after the OK or Close button is pressed or message is displayed for specified time. If the error persists: 1. Set the Fax function Enable. 2. Take corrective actions at the host side. 2-208 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 267 If the error persists: 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 3. If the problem cannot be solved, replace (REP 5.1 ESS PWB). Phaser 3610, WorkCentre 3615 Service Manual 2-209...
  • Page 268 If the error persists: 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 3. If the problem cannot be solved, replace (REP 5.1 ESS PWB). 2-210 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 269 If the error persists: 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 3. If the problem cannot be solved, replace (REP 5.1 ESS PWB). Phaser 3610, WorkCentre 3615 Service Manual 2-211...
  • Page 270 The machine will recover after the OK or Close button is pressed or message is displayed for specified time. If the error persists: 1. Check email address and try scanning again. 2. Take corrective actions at the host side. 2-212 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 271 4. Ensure that the error is replicated after the printer is powered Off and then On, and then replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) Phaser 3610, WorkCentre 3615 Service Manual 2-213...
  • Page 272 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 3. If the problem cannot be solved, replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) 2-214 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 273 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 3. If the problem cannot be solved, replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) Phaser 3610, WorkCentre 3615 Service Manual 2-215...
  • Page 274 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 3. If the problem cannot be solved, replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) 2-216 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 275 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 3. If the problem cannot be solved, replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) Phaser 3610, WorkCentre 3615 Service Manual 2-217...
  • Page 276 3. Ensure that the error is replicated after the printer is powered Off and then On, and then replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) 2-218 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 277 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 3. If the problem cannot be solved, replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) Phaser 3610, WorkCentre 3615 Service Manual 2-219...
  • Page 278 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 3. If the problem cannot be solved, replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) 2-220 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 279 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 3. If the problem cannot be solved, replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) Phaser 3610, WorkCentre 3615 Service Manual 2-221...
  • Page 280 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 3. If the problem cannot be solved, replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) 2-222 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 281 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 3. If the problem cannot be solved, replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) Phaser 3610, WorkCentre 3615 Service Manual 2-223...
  • Page 282 4. Ensure that the error is replicated after the printer is powered Off and then On, and then replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) 2-224 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 283 4. Ensure that the error is replicated after the printer is powered Off and then On, and then replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) Phaser 3610, WorkCentre 3615 Service Manual 2-225...
  • Page 284 4. Ensure that the error is replicated after the printer is powered Off and then On, and then replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) 2-226 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 285 3. Ensure that the error is replicated after the printer is powered Off and then On, and then replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) Phaser 3610, WorkCentre 3615 Service Manual 2-227...
  • Page 286 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 3. If the problem cannot be solved, replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) 2-228 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 287 033-789/ 033-790/033-791 Fax Job Canceled Cause: Fax job was canceled. Solution: The machine will recover after the OK or Close button is pressed or message is displayed for specified time. No action is required. Phaser 3610, WorkCentre 3615 Service Manual 2-229...
  • Page 288 3. Ensure that the error is replicated after the printer is powered Off and then On, and then replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) 2-230 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 289 4. Ensure that the error is replicated after the printer is powered Off and then On, and then replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) Phaser 3610, WorkCentre 3615 Service Manual 2-231...
  • Page 290 4. Ensure that the error is replicated after the printer is powered Off and then On, and then replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) 2-232 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 291 4. Ensure that the error is replicated after the printer is powered Off and then On, and then replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) Phaser 3610, WorkCentre 3615 Service Manual 2-233...
  • Page 292 4. Ensure that the error is replicated after the printer is powered Off and then On, and then replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) 2-234 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 293 4. Ensure that the error is replicated after the printer is powered Off and then On, and then replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) Phaser 3610, WorkCentre 3615 Service Manual 2-235...
  • Page 294 4. Ensure that the error is replicated after the printer is powered Off and then On, and then replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) 2-236 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 295 4. Ensure that the error is replicated after the printer is powered Off and then On, and then replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) Phaser 3610, WorkCentre 3615 Service Manual 2-237...
  • Page 296 4. Ensure that the error is replicated after the printer is powered Off and then On, and then replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) 2-238 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 297 4. Ensure that the error is replicated after the printer is powered Off and then On, and then replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) Phaser 3610, WorkCentre 3615 Service Manual 2-239...
  • Page 298 4. Ensure that the error is replicated after the printer is powered Off and then On, and then replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) 2-240 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 299 4. Ensure that the error is replicated after the printer is powered Off and then On, and then replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) Phaser 3610, WorkCentre 3615 Service Manual 2-241...
  • Page 300 3. Ensure that the error is replicated after the printer is powered Off and then On, and then replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) 2-242 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 301 4. Ensure that the error is replicated after the printer is powered Off and then On, and then replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) Phaser 3610, WorkCentre 3615 Service Manual 2-243...
  • Page 302 3. Ensure that the error is replicated after the printer is powered Off and then On, and then replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) 2-244 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 303 1. Turn the power Off and On to check that the error recurs 2. Update to the latest F/W. 3. If the problem cannot be solved, replace the following parts in sequence. • (REP 5.6 MCU PWB) • (REP 5.1 ESS PWB) Phaser 3610, WorkCentre 3615 Service Manual 2-245...
  • Page 304 Replace the LVPS HARNESS ASSEMBLY. Troubleshooting Go to Step 6. complete. • Does an error occur? • Replace (REP 5.3 LVPS). Troubleshooting Replace complete. • Does an error occur? (REP 5.6 MCU PWB) 2-246 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 305 Replace the LVPS HARNESS ASSEMBLY. Troubleshooting Go to Step 7. complete. • Does an error occur? • Replace (REP 5.3 LVPS). Replace Troubleshooting (REP 5.6 MCU complete. • Does an error occur? PWB) Phaser 3610, WorkCentre 3615 Service Manual 2-247...
  • Page 306 Troubleshooting Go to Step 5. complete. • Does an error occur? • Replace (REP 5.7 HVPS (3610)) (REP 5.8 Replace Troubleshooting HVPS (3615)). (REP 5.6 MCU complete. PWB) • Does an error occur? 2-248 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 307 Off and On to check that the error recurs, then proceed to the appropriate FIP. • For 077-104 Regi Off Jam, go to FIP 1. 283 • For 077-106 Exit On Jam, 077-108 Exit Off Early Jam, and 077-109 Exit Off Jam, go to FIP 1. 284 Phaser 3610, WorkCentre 3615 Service Manual 2-249...
  • Page 308 • Execute the Diag Digital Output [071- Replace 001] to check the rotation of the MAIN Go to (REP 5.6 MCU DRIVE ASSEMBLY. FIP 2.15 PWB) • Is it working properly? 2-250 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 309 Off and On to check that the error recurs, then proceed to the FIP. • 071-100 IOT Tray1 Misfeed Jam, go to FIP 1. 273. • 075-100 MSI Misfeed Jam, go to FIP 1. 281. Phaser 3610, WorkCentre 3615 Service Manual 2-251...
  • Page 310 2. If there is no jammed paper, or the error still occurs after having removed the jammed paper, turn the power Off and On to check that the error recurs, then proceed to FIP 1. 277. 2-252 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 311 2. If there is no jammed paper, or the error still occurs after having removed the jammed paper, turn the power Off and On to check that the error recurs, then proceed to the FIP 1. 278. Phaser 3610, WorkCentre 3615 Service Manual 2-253...
  • Page 312 2. If there is no jammed paper, or the error still occurs after having removed the jammed paper, turn the power Off and On to check that the error recurs, then proceed to the FIP 1. 276. 2-254 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 313 2. If there is no jammed paper, or the error still occurs after having removed the jammed paper, turn the power Off and On to check that the error recurs, then proceed to the FIP 1. 284. Phaser 3610, WorkCentre 3615 Service Manual 2-255...
  • Page 314 (REP 3.1 ROS Assembly). Troubleshooting Go to Step 3. complete. • Does an error occur? • Replace (REP 5.6 MCU PWB). Troubleshooting Replace complete. • Does an error occur? REP 5.1 ESS PWB 2-256 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 315 Go to Step 2. P/J451 and P/J452 • Are the P/J451 and the P/J452 are secure connected securely? • Replace (REP 6.1 IIT Assembly). Troubleshooting Replace (REP 5.1 ESS PWB) complete. • Does an error occur? Phaser 3610, WorkCentre 3615 Service Manual 2-257...
  • Page 316 The machine will recover after the Enter Key is pressed or message is displayed for 60 seconds. If the error persists: 1. Change your original. 2. Ensure that the error is replicated after the printer is powered Off and then On, and then replace (REP 5.1 ESS PWB). 2-258 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 317 Is the CST FEED CLUTCH operating properly? • Execute the Diag Digital Output [071-001] to Replace check the rotation of the MAIN DRIVE Go to (REP 5.6 MCU ASSEMBLY. FIP 2.15 PWB) • Is it working properly? Phaser 3610, WorkCentre 3615 Service Manual 2-259...
  • Page 318 After the Tray 3 Feed Clutch turned ON, the Tray 3 Path Sensor did not turn ON within the specified time. 074-100: 050-141 is displayed in the UI. After the Tray 4 Feed Clutch turned ON, the Tray 4 Path Sensor did not turn ON within the specified time. 2-260 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 319 MOTOR- Go to Step 7. FIP 2.17 ASSEMBLY OPTION. • Is it working properly? • Replace (REP 7.8 Feeder Assembly). Troubleshooting Replace (REP 5.6 MCU complete. • Does an error occur? PWB) Phaser 3610, WorkCentre 3615 Service Manual 2-261...
  • Page 320 071-018 / Tray 3:071-019 / Tray 4:071-020 to check the operation of the OPTIONAL Go to Go to Step 6. FEEDER CLUTCH ASSEMBLY. FIP 2.13 • Is the OPTIONAL FEEDER CLUTCH ASSEMBLY operating normally? 2-262 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 321 Go to Step 3. responding Are the paper feed rolls installed properly? paper feed rolls Replace the corre- sponding paper Go to Step 4. Are the paper feed rolls deformed or worn out? feed rolls Phaser 3610, WorkCentre 3615 Service Manual 2-263...
  • Page 322 [071-009] to check the rotation of the FIP 2.17 OPTIONAL TRAY MOTOR-ASSEMBLY. • Is it working properly? • Replace (REP 7.8 Feeder Assembly). Replace Troubleshooting (REP 5.6 MCU • Does an error occur? complete. PWB) 2-264 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 323 (REP 7.5 Optional Tray PWB Assembly) Troubleshooting Go to Step 6. complete. • Does an error occur? • Replace (REP 7.8 Feeder Assembly). Replace Troubleshooting (REP 5.6 MCU complete. • Does an error occur? PWB) Phaser 3610, WorkCentre 3615 Service Manual 2-265...
  • Page 324 Replace(REP 7.5 Optional Tray PWB Assembly) Troubleshooting Go to Step 6. complete. • Does an error occur? • Replace (REP 7.8 Feeder Assembly). Replace Troubleshooting (REP 5.6 MCU complete. • Does an error occur? PWB) 2-266 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 325 Is the SOLENOID FEED MSI operating normally? • Execute the Diag Digital Output [071-001] to Replace check the rotation of the MAIN DRIVE Go to (REP 5.6 MCU ASSEMBLY. FIP 2.15 PWB) • Is it working properly? Phaser 3610, WorkCentre 3615 Service Manual 2-267...
  • Page 326 • Execute the Diag Digital Input [071- 102] to check the operation of the REGI- Go to SENSOR HVPS. Go to Step 5. FIP 2.03 • Is the REGI-SENSOR HVPS operating normally? 2-268 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 327 2. If there is no jammed paper, or the error still occurs after having removed the jammed paper, turn the power Off and On to check that the error recurs, then proceed to the FIP. Phaser 3610, WorkCentre 3615 Service Manual 2-269...
  • Page 328 Is the REGI. CLUTCH operating normally? • Execute the Diag Digital Output [071-001] to check the rotation of the MAIN DRIVE Replace Go to ASSEMBLY. (REP 5.6 MCU PWB) FIP 2.15 • Is it working properly? 2-270 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 329 Go to Step 4. Is the LVPS HARNESS ASSEMBLY LVPS HARNESS (P/J220P/J22) connected securely? ASSEMBLY • Replace the LVPS HARNESS ASSEMBLY. Troubleshooting Go to Step 5. complete. • Does an error occur? Phaser 3610, WorkCentre 3615 Service Manual 2-271...
  • Page 330 Troubleshooting (REP 2.10 Rear Interlock Switch Go to Step 5. complete. Assembly). Does an error occur? • Replace the LVPS HARNESS ASSEMBLY. Troubleshooting Go to Step 6. complete. • Does an error occur? 2-272 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 331 Troubleshooting Step Check and Action • Replace (REP 5.3 LVPS). Replace Troubleshooting (REP 5.6 MCU complete. • Does an error occur? PWB) Phaser 3610, WorkCentre 3615 Service Manual 2-273...
  • Page 332 Replace the FEEDER HARNESS ASSEMBLY Troubleshooting DRAWER 2. complete. Go to Step 7. • Does an error occur? • Replace the FEEDER HARNESS ASSEMBLY Troubleshooting DRAWER 1. complete. Go to Step 8. • Does an error occur? 2-274 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 333 091-914: Communication failure with Drum CRUM was detected. 091-915: Malfunction of Drum CRUM was detected. 091-921: It was detected that the Drum CRUM is not at the specified position.(Loose CRUM) 091-963: The Drum CRUM ID error was detected. Phaser 3610, WorkCentre 3615 Service Manual 2-275...
  • Page 334 (REP 3.3 Xerographic Troubleshooting Connector Assembly) Go to Step 8. complete. • Does an error occur? • Replace the XEROGRAPHIC CRUM Troubleshooting Replace HARNESS ASSEMBLY. complete. (REP 5.6 MCU PWB) • Does an error occur? 2-276 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 335 Go to Step 5. GRAPHIC CRUM • Is the XEROGRAPHIC CRUM HARNESS HARNESS ASSEM- ASSEMBLY(P/J254 - P/J25) connected securely? • Replace the DRUM CARTRIDGE. Troubleshooting Go to Step 6. complete. • Does an error occur? Phaser 3610, WorkCentre 3615 Service Manual 2-277...
  • Page 336 Does an error occur? • Remove the Clean the contact DRUM CARTRIDGE points and reinstall • Is the contact points of the DRUM Go to Step 3. DRUM CAR- CARTRIDGE clean, and correctly installed? TRIDGE 2-278 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 337 Is the connection terminal of the CRUM part in the TONER CAR- Go to Step 4. TONER CARTRIDGE damaged? TRIDGE Replace (REP 3.2 Toner Is the connection terminal of the TONER Go to Step 5. DISPENSE CRUM ASSEMBLY damaged? Dispense CRUM Assembly) Phaser 3610, WorkCentre 3615 Service Manual 2-279...
  • Page 338 Fatal error of USB Host driver. Solution: 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 3. If the problem cannot be solved, replace (REP 5.1 ESS PWB). 2-280 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 339 FIP 1. 299 116-314 MAC Address Error Cause: On Board Network MAC Address Checksum Error. Solution: 1. Turn the power Off and On to check that the error recurs, then replace (REP 5.1 ESS PWB). Phaser 3610, WorkCentre 3615 Service Manual 2-281...
  • Page 340 116-317 ESS ROM Check (Main) Fail Cause: Detected by master NVRAM W/R check. Solution: 1. Turn the power Off and On to check that the error recurs. 2. Replace (REP 5.1 ESS PWB). 2-282 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 341 CPU instruction cache error. Solution: 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 3. If the problem cannot be solved, replace (REP 5.1 ESS PWB). Phaser 3610, WorkCentre 3615 Service Manual 2-283...
  • Page 342 3. Update to the latest F/W. 4. If the error persists, ensure that the error is replicated after the printer is powered Off and then On, and then replace (REP 5.1 ESS PWB). 2-284 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 343 Go to Step 2. pins, foreign substances, burns, and etc., and is CARD the unit installed properly? • Replace the SD CARD. Troubleshooting Replace (REP 5.1 ESS PWB) complete. • Does an error occur? Phaser 3610, WorkCentre 3615 Service Manual 2-285...
  • Page 344 PCI Bus #1 Host Bridge Controller Error. (Connected with Remora EX port.) Solution: 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 3. If the problem cannot be solved, replace (REP 5.1 ESS PWB). 2-286 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 345 Remora EX PCI x1 port Error. (Device ID 0x65 (x1)) Solution: 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 3. If the problem cannot be solved, replace (REP 5.1 ESS PWB). Phaser 3610, WorkCentre 3615 Service Manual 2-287...
  • Page 346 3. Update to the latest F/W. 4. If the error persists, ensure that the error is replicated after the printer is powered Off and then On, and then replace (REP 5.1 ESS PWB). 2-288 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 347 If the error persists: 1. Split the document into blocks to decrease the number of pages to be collated. 2. Upgrade SD CARD as required. 3. Take corrective actions at the host side. Phaser 3610, WorkCentre 3615 Service Manual 2-289...
  • Page 348 3. Update to the latest F/W. 4. If the error persists, ensure that the error is replicated after the printer is powered Off and then On, and then replace (REP 5.1 ESS PWB). 2-290 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 349 Reinstall the SD Go to Step 3. substances, burns, and etc., and is the unit installed CARD properly? • Replace the SD CARD. Troubleshooting Replace (REP 5.1 ESS complete. • Does an error occur? PWB) Phaser 3610, WorkCentre 3615 Service Manual 2-291...
  • Page 350 Is the Connector (P/J221) between the SD CARD and the ESS PWB free of broken/bent pins, foreign Replace the SD Reinstall the substances, burns, and etc., and is the unit installed CARD. SD CARD properly? 2-292 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 351 Task initialization (start) error. Solution: 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 3. If the problem cannot be solved, replace (REP 5.1 ESS PWB). Phaser 3610, WorkCentre 3615 Service Manual 2-293...
  • Page 352 FIP 1. 333 117-363 NVM Sum Check Error Cause: NVM sum check value error. Solution: 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 2-294 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 353 1. Turn the power Off and On to check that the error recurs. 2. Then update to the latest F/W. 3. If the problem cannot be solved, replace the following parts in sequence. • (REP 5.1 ESS PWB) • REP 6.1 IIT Assembly Phaser 3610, WorkCentre 3615 Service Manual 2-295...
  • Page 354 Startup sequence does not start from AIOC within 1 minute after panel power on. Solution: 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 3. If the problem cannot be solved, replace (REP 5.1 ESS PWB). 2-296 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 355 3. Update to the latest F/W. 4. If the error persists, ensure that the error is replicated after the printer is powered Off and then On, and then replace (REP 5.1 ESS PWB). Phaser 3610, WorkCentre 3615 Service Manual 2-297...
  • Page 356 1. Turn the power Off and On to check that the error recurs, then update to the latest F/W. 2. If the problem cannot be solved, replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) 2-298 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 357 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 3. If the problem cannot be solved, replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) Phaser 3610, WorkCentre 3615 Service Manual 2-299...
  • Page 358 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 3. If the problem cannot be solved, replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) 2-300 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 359 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 3. If the problem cannot be solved, replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) Phaser 3610, WorkCentre 3615 Service Manual 2-301...
  • Page 360 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 3. If the problem cannot be solved, replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) 2-302 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 361 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 3. If the problem cannot be solved, replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) Phaser 3610, WorkCentre 3615 Service Manual 2-303...
  • Page 362 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 3. If the problem cannot be solved, replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) 2-304 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 363 File open error. Solution: 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 3. If the problem cannot be solved, replace (REP 5.1 ESS PWB). Phaser 3610, WorkCentre 3615 Service Manual 2-305...
  • Page 364 Message send error. (OS error) Solution: 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 3. If the problem cannot be solved, replace (REP 5.1 ESS PWB). 2-306 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 365 OS Call error. Solution: 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 3. If the problem cannot be solved, replace (REP 5.1 ESS PWB). Phaser 3610, WorkCentre 3615 Service Manual 2-307...
  • Page 366 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 3. If the problem cannot be solved, replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) 2-308 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 367 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 3. If the problem cannot be solved, replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) Phaser 3610, WorkCentre 3615 Service Manual 2-309...
  • Page 368 Message send error. (OS error) Solution: 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 3. If the problem cannot be solved, replace (REP 5.1 ESS PWB). 2-310 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 369 File close error. Solution: 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 3. If the problem cannot be solved, replace (REP 5.1 ESS PWB). Phaser 3610, WorkCentre 3615 Service Manual 2-311...
  • Page 370 5. If the error persists, ensure that the error is replicated after the printer is powered Off and then On, and then replace the following parts in sequence. • (REP 5.4 Fax PWB) • (REP 5.1 ESS PWB) 2-312 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 371 1. No action is required. 2. Start the operation after the Printer has cooled down. FIP 1. 386 193-700 Custom Toner Mode Cause: The printer is in custom toner mode. Solution: No action is required. Phaser 3610, WorkCentre 3615 Service Manual 2-313...
  • Page 372 Is the EXIT SENSOR HARNESS ASSEMBLY (P/J271-P/J27) connected securely? • Replace the EXIT SENSOR. Troubleshooting Go to Step 5. Does an error occur? complete. • Does an error occur? Replace Troubleshooting (REP 5.6 MCU complete. PWB) 2-314 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 373 Replace the EXIT SENSOR HARNESS Troubleshooting ASSEMBLY. Go to Step 3. complete. • Does an error occur? • Replace (REP 2.13 Full Stack Sensor). Replace Troubleshooting (REP 5.6 MCU complete. • Does an error occur? PWB) Phaser 3610, WorkCentre 3615 Service Manual 2-315...
  • Page 374 Troubleshooting Go to Step 5. complete. • Does an error occur? • Replace (REP 5.7 HVPS (3610)) (REP 5.8 Replace Troubleshooting HVPS (3615)) (REP 5.6 MCU complete. PWB) • Does an error occur? 2-316 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 375 Troubleshooting Go to Step 5. complete. • Does an error occur? • Replace (REP 5.7 HVPS (3610)) (REP 5.8 Replace Troubleshooting HVPS (3615)) (REP 5.6 MCU complete. PWB) • Does an error occur? Phaser 3610, WorkCentre 3615 Service Manual 2-317...
  • Page 376 Troubleshooting Go to Step 5. complete. • Does an error occur? • Replace (REP 5.7 HVPS (3610)) (REP 5.8 Replace Troubleshooting HVPS (3615)) (REP 5.6 MCU complete. PWB) • Does an error occur? 2-318 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 377 Replace the NO PAPER SENSOR Troubleshooting Does an error occur? Go to Step 6. complete. • Replace the C2 TURN HARNESS Troubleshooting Replace (REP 5.6 ASSEMBLY complete. PWB) • Does an error occur? Phaser 3610, WorkCentre 3615 Service Manual 2-319...
  • Page 378 • Replace the Path Sensor. Troubleshooting Does an error occur? Go to Step 5. complete. • Replace the OPTIONAL REGI HARNESS Troubleshooting ASSEMBLY. complete. Does an error occur? Replace the MCU 2-320 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 379 Go to Step 4. the CLUTCH • Is the EXIT CLUTCH ASSEMBLY (P/J16) ASSEMBLY EXIT connected securely? • Replace the EXIT CLUTCH ASSEMBLY. Troubleshooting Replace Does an error occur? complete. (REP 5.6 MCU PWB) Phaser 3610, WorkCentre 3615 Service Manual 2-321...
  • Page 380 Go to Step 4. CLUTCH ASSEM- • Is the INVERT CLUTCH ASSEMBLY (P/J17) connected securely? • Replace the INVERT CLUTCH Troubleshooting Replace ASSEMBLY. complete. (REP 5.6 MCU PWB) • Does an error occur? 2-322 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 381 Go to Step 4. nect the REGI. • Is the REGI. CLUTCH (P/J12) connected CLUTCH securely? • Replace (REP 2.6 Registration Clutch) Troubleshooting Replace (REP 5.6 MCU Does an error occur? complete. PWB) Phaser 3610, WorkCentre 3615 Service Manual 2-323...
  • Page 382 Go to Step 4. the CST FEED • Is the FEED CLUTCH (P/J14) connected CLUTCH securely? Troubleshooting Replace REP 7.7 Feed Clutch Assembly Replace ( (REP 5.6 MCU complete. Does an error occur? PWB) 2-324 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 383 (REP 7.7 Feed Clutch Assembly). Troubleshooting Does an error occur? Go to Step 5. complete. • Replace the C2 TURN HARNESS Replace Troubleshooting ASSEMBLY (REP 5.6 MCU complete. PWB) • Does an error occur? Phaser 3610, WorkCentre 3615 Service Manual 2-325...
  • Page 384 Registration Clutch Assembly and the MCU. Securely connect • Is the harness connected securely? Go to Step 4. the harness. • Replace the REGISTRATION Troubleshooting CLUTCH ASSEMBLY. Replace MCU. complete. Does an error occur? 2-326 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 385 Go to Step 4. the MSI FEED • Is the MSI FEED SOLENOID (P/J15) SOLENOID connected securely? • Replace (REP 2.14 MSI Feed Solenoid) Replace Troubleshooting (REP 5.6 MCU Does an error occur? complete. PWB) Phaser 3610, WorkCentre 3615 Service Manual 2-327...
  • Page 386 Replace the MAIN MOTOR HARNESS Troubleshooting ASSEMBLY. Go to Step 6. complete. • Does an error occur? Replace • Replace (REP 5.3 LVPS). Troubleshooting (REP 5.6 MCU complete. • Does an error occur? PWB) 2-328 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 387 (REP 4.7 Toner Dispense Motor) Troubleshooting Does an error occur? Go to Step 5. complete. • Replace the DISPENSE MOTOR Replace Troubleshooting HARNESS ASSEMBLY. (REP 5.6 MCU complete. PWB) • Does an error occur? Phaser 3610, WorkCentre 3615 Service Manual 2-329...
  • Page 388 (REP 7.6 Drive Assembly) Troubleshooting Does an error occur? Go to Step 5. complete. • Replace the TRAY MOTOR Troubleshooting Replace HARNESS ASSEMBLY complete. (REP 5.6 MCU PWB) • Does an error occur? 2-330 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 389 • Replace the DRUM CARTRIDGE. Troubleshooting Go to Step 5. complete. Turn the power Off and On.Does an • abnormal noise occur? Phaser 3610, WorkCentre 3615 Service Manual 2-331...
  • Page 390 Turn the power Off and On. Does an abnormal noise occur? • Replace (REP 4.1 Main Drive Assembly). Replace Troubleshooting (REP 5.6 MCU complete. Turn the power Off and On. Does an • PWB) abnormal noise occur? 2-332 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 391 Does an abnormal noise occur while feeding paper from the MSI? • Replace (REP 5.6 MCU PWB). Troubleshooting Replace (REP complete. • Does an abnormal noise occur while feeding 5.6 MCU PWB). paper from the Tray 1? Phaser 3610, WorkCentre 3615 Service Manual 2-333...
  • Page 392 Go to Step 5. • Reinstall all of the connectors on the LVPS PWB. • Does the device operate? • Replace the INLET HARNESS ASSEMBLY. Troubleshooting Replace complete. • Does an error occur? (REP 5.3 LVPS) 2-334 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 393 Reinstall (REP 5.1 ESS PWB). Troubleshooting complete. Go to Step 4. • Does the device operate? • Reinstall (REP 5.6 MCU PWB). Troubleshooting Replace complete. • Does the device operate? (REP 5.3 LVPS) Phaser 3610, WorkCentre 3615 Service Manual 2-335...
  • Page 394 (5) Apple Talk (Ether Talk) (6) SMB (7) IPP (8) Internet Fax Print (9) Port9100 (10) CWIS File Upload Print Supported for management interface (1) SNMP (2) CWIS Supported for other services FTP Server 2-336 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 395 If there is no Output to File check box displayed in the Print screen, use method 2 to create the file. Enter a descriptive file name in File Name using a customer name and date, and click OK to create a Print file in the specified destination. Phaser 3610, WorkCentre 3615 Service Manual 2-337...
  • Page 396 Print the Printer settings of every mode • Print samples of improper printing • Print samples of normal printing (including samples from other machines) • Create Print files on the PC and collect them on CD-R 2-338 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 397 Print the "Configuration Report". Check Services to change the host the machine already that "Duplicate Host Name" is described name to an unduplicated name exists. in the SMB Status. or return the machine settings to default. Phaser 3610, WorkCentre 3615 Service Manual 2-339...
  • Page 398 Service Pack 4.0 or Check the version of Service Pack, which is Install Service Pack version 4.0 later is not installed. displayed at start up of WindowsNT 4.0. or later. (For Windows NT 4.0) 2-340 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 399 However, if the power is turned OFF immediately after the print instruction, the print data may be stored on the computer. In this case, even if a new print instruction is issued after the power is turned ON, the stored print data will be printed first. Phaser 3610, WorkCentre 3615 Service Manual 2-341...
  • Page 400 For WindowNT 4.0, jobs can be deleted when Service Pack 4 or later is installed. When a job is deleted while data is being received, write error appears. In this case, the Retry button on the error dialog box is disabled. 2-342 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 401 Same as above check that the operator flag is checked in each item for the operator flag Identification for the target print queue. is checked in Identification for the target print queue. Phaser 3610, WorkCentre 3615 Service Manual 2-343...
  • Page 402 Printer types are workstation to set Port:LPT1 and Mode (Local) are set in Print Server different. Position: Auto Mode (Local), and Information > Printers > Environment reflect the setting parameters. Settings for Printer xxx. 2-344 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 403 Layout Information of 2. Use the Centre Ware Internet the desired print server. Services from the workstation to set the file server name/tree/context/operation mode correctly. Phaser 3610, WorkCentre 3615 Service Manual 2-345...
  • Page 404 Print notifier list of the print which the job sender belongs in Server Information > Printers > server. Notification. Environment Settings for Printer xxx > Notification. 2-346 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 405 Check that the NOTIFY option is set for sending print data from a print data from a sending print data. workstation. workstation. Net Ware CASTOFF Execute Net Ware CASTON on was executed on the the user workstation. user workstation. Phaser 3610, WorkCentre 3615 Service Manual 2-347...
  • Page 406 (e.g. Drive C). insufficient computer (Spool Error) the Document menu of Select Properties from the disk capacity. the Printers window to displayed menu to check the clear the pause status free disk space. (resumes printing). 2-348 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 407 If it is not found in the selection items, Print Driver from other been selected. install and select the Print Driver that manufacturers is was provided with this machine. used). Phaser 3610, WorkCentre 3615 Service Manual 2-349...
  • Page 408 However, if the power is turned OFF immediately after the print instruction, the print data may be stored on the computer. In this case, even if a new print instruction is issued after the power is turned ON, the stored print data will be printed first. 2-350 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 409 Proxy Server. When Same as above proxy server is not used, set the Web browser to "Do not use proxy server" or set the used address to "Do not use proxy server". Phaser 3610, WorkCentre 3615 Service Manual 2-351...
  • Page 410 Wait for a while and then select the Refresh button. Use Shift-JIS code. And do not use single-byte Katakana Cannot enter Japanese characters. characters. Kanji characters cannot be entered for the items Cannot enter Kanji characters. displayed with "*". 2-352 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 411 Image Quality This chapter includes: • Image Quality Overview • Image Quality Specifications • Checklist Before Troubleshooting Image Quality • Image Quality Troubleshooting • Printing Test Patterns Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 412 Cleaning Roller 1.23 / 31.4 Registration Roller Registration Roller 1.73 / 44.0 Wrinkling Envelopes If envelopes are wrinkling, ensure that an "Envelope Fuser" is installed (see PL3.5.1). If wrinkling continues, see Wrinkled Envelope Troubleshooting. Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 413 • Color Print-Quality: Xerox-brand X-Pression paper • Black and White Quality: Xerox-brand 4200 paper Paper Condition Paper should be fresh and stored in the operating environment for 12 hours before use for printing. Printer Condition The specified print-quality is guaranteed with the printer in specified normal environmental condition.
  • Page 414 • Horizontal: 9.45 in ± 0.02% (240 mm ± 0.5%) Skew Skew = a - b (within ±2.0 mm) Lead Edge a = (T/E-C) b = (T/E-D) 240 mm s7100-436 Image Area Skew 3 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 415 14 in / 355.6 mm 8.5 in / 215.9mm Feeding Direction 8.18 in / 207.9 mm 8.3 in / 210.9 mm 13.66 in / 347mm 13.84 in / 351.6 mm Maximum printable area Maximum guaranteed printable area s7100-377a Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 416 If the toner is low, replace the cartridge. Toner that is not genuine Xerox toner can also cause print-quality problems. If the toner is not Xerox toner, replace the Toner Cartridge and recheck the print-quality issue.
  • Page 417 Paper worn-out. Incorrect Margins The image area is parallel to the edges of the paper 3-41 but has shifted position Skewed Image The image is not parallel to both sides of the paper. 3-43 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 418 • ESS PWB (3610), PL 5.1 • ESS PWB (3615), PL 5.2 Light or Undertone Print Note: for the Phaser 3610, begin the procedure at step 4. Troubleshooting Procedure Step Actions and Questions Does the error occur only during copying? Go to step 2.
  • Page 419 Xerographic Connector Assembly? then go to step 18. Replace the Drum Car- Is the connection terminal of the ATC Sensor part tridge, then go to step Go to Step 19. in the Drum Cartridge damaged? Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 420 Reseat the HVPS. Troubleshooting Go to step 27. Is the image printed correctly? complete. Replace (REP 5.7 HVPS Replace (REP 3.1 ROS Assembly). Troubleshooting (3610) REP 5.8 HVPS Is the image printed correctly? complete. (3615)). 3-10 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 421 Replace (REP 3.4 Transfer Roller Assembly). Troubleshooting Go to step 6. Is the image printed correctly? complete. Replace (REP 3.5 Fusing Assembly) Troubleshooting Replace the Is the image printed correctly? complete. Drum Cartridge. Phaser 3610, WorkCentre 3615 Service Manual 3-11...
  • Page 422 - Drum Cartridge, PL 3.1 - Fusing Assembly, PL 3.5 - HVPS, PL 5.3 Random Spots Note: for the Phaser 3610, begin the procedure at step 4. Troubleshooting Procedure Step Actions and Questions Does the error occur only during copying? Go to step 2.
  • Page 423 Replace the Drum Cartridge. Troubleshooting Go to step 15. Is the image printed correctly? complete. Replace (REP 3.5 Fusing Assembly). Replace (REP 5.7 Troubleshooting Is the image printed correctly? HVPS (3610) complete. 5.8 HVPS (3615)). Phaser 3610, WorkCentre 3615 Service Manual 3-13...
  • Page 424 • MCU PWB, PL 5.3 • (3610) ESS PWB, PL 5.1 • (3615) ESS PWB, PL 5.2 Blank Print Note: for the Phaser 3610, begin the procedure at step 3. Troubleshooting Procedure Step Actions and Questions Does the error occur only during copying? Go to step 2.
  • Page 425 ATC Sensor in the Drum Cartridge and the Xerographic Connector Assembly? Replace the Drum Car- Is the connection terminal of the ATC Sensor part tridge, then go to step Go to Step 18. in the Drum Cartridge damaged? Phaser 3610, WorkCentre 3615 Service Manual 3-15...
  • Page 426 Reseat the HVPS. Troubleshooting Go to step 26. Is the image printed correctly? complete. Replace (REP 5.7 HVPS Replace (REP 3.1 ROS Assembly). Troubleshooting (3610) REP 5.8 HVPS Is the image printed correctly? complete. (3615)). 3-16 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 427 • Drum Cartridge, PL 3.1 • Transfer Roller Assembly, PL 3.4 • Fusing Assembly, PL 3.5 Note: for the Phaser 3610, begin the procedure at step 4. Troubleshooting Procedure Step Actions and Questions Does the error occur only during copying? Go to step 2.
  • Page 428 Go to step 13. HVPS (3610) or deformed? REP 5.8 HVPS (3615)), then go to step 13. Replace the Drum Cartridge. Troubleshooting Replace (REP 3.5 Fus- Is the image printed correctly? complete. Assembly) 3-18 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 429 • Drum Cartridge, PL 3.1 • ROS Assembly, PL 3.2 • HVPS, PL 5.3 Black Print Note: for the Phaser 3610, begin the procedure at step 4. Troubleshooting Procedure Step Actions and Questions Does the error occur only during copying? Go to step 2.
  • Page 430 Is the half page of the test print result white and the Assembly). other half page is black? (If the ROS is normal, the other half page is not black but test patterned.) 3-20 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 431 • Drum Cartridge, PL 3.1 • Transfer Roller Assembly, PL 3.4 • Fusing Assembly, PL 3.5 • HVPS, PL 5.3 Note: for the Phaser 3610, begin the procedure at step 4. Troubleshooting Procedure Step Actions and Questions Does the error occur only during copying? Go to step 2.
  • Page 432 Replace the Drum Cartridge. Troubleshooting Go to step 12. Is the image printed correctly? complete. Replace (REP 3.5 Fusing Assembly) Replace (REP 5.7 Troubleshooting Is the image printed correctly? HVPS (3610) complete. 5.8 HVPS (3615)). 3-22 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 433 • Drum Cartridge, PL 3.1 • ROS Assembly, PL 3.2 • Fusing Assembly, PL 3.5 Vertical Blank Lines Note: for the Phaser 3610, begin the procedure at step 4. Troubleshooting Procedure Step Actions and Questions Does the error occur only during copying? Go to step 2.
  • Page 434 Replace the Drum Cartridge. Troubleshooting Go to step 11. Is the image printed correctly? complete. Replace (REP Replace (REP 3.5 Fusing Assembly). Troubleshooting 3.1 ROS Is the image printed correctly? complete. Assembly). 3-24 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 435 Example Print • Drum Assembly, PL 3.1 • Transfer Roller Assembly, PL 3.4 Residual Image/Ghosting Note: for the Phaser 3610, begin the procedure at step 3. Troubleshooting Procedure Step Actions and Questions Does the error occur only during copying? Go to step 2.
  • Page 436 Go to step 10. deformed? REP 5.8 HVPS (3615)), then go to step 10. Replace (REP 3.4 Reseat (REP 3.4 Transfer Roller Assembly). Troubleshooting Transfer Roller Is the image printed correctly? complete. Assembly). 3-26 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 437 Print the Pitch Chart. (Machine Status / Tools / Admin Settings / Service Tools / Chart) Replace the Drum Troubleshooting com- Does the pattern on the output match with that Cartridge. plete. on the Pitch Configuration Chart? Phaser 3610, WorkCentre 3615 Service Manual 3-27...
  • Page 438 • Toner Cartridge, PL 3.1 • Drum Cartridge, PL 3.1 • HVPS, PL 5.3 Background Contamination Note: for the Phaser 3610, begin the procedure at step 4. Troubleshooting Procedure Step Actions and Questions Does the error occur only during copying? Go to step 2.
  • Page 439 Reseat the HVPS. Troubleshooting Go to step 14. Is the image printed correctly? complete. Replace (REP 5.7 HVPS Replace the Drum Cartridge. Troubleshooting (3610) REP 5.8 HVPS Is the image printed correctly? complete. (3615)). Phaser 3610, WorkCentre 3615 Service Manual 3-29...
  • Page 440 Reseat the HVPS. Troubleshooting Go to step 4. Is the image printed correctly? complete. Replace (REP 5.7 HVPS Replace the Drum Cartridge. Troubleshooting (3610) REP 5.8 HVPS Is the image printed correctly? complete. (3615)). 3-30 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 441 - To change the Image Quality settings, use Troubleshooting Go to step 4. [Image Quality] on the Image Options tab of the complete. printer driver. Is the image printed correctly? Phaser 3610, WorkCentre 3615 Service Manual 3-31...
  • Page 442 Check the Toner Type. Replace the toner with Go to step 6. Is the XEROX Toner seated? XEROX toner. Reseat the ROS Assembly. Troubleshooting Replace (REP 3.1 ROS Is the image printed correctly? complete. Assembly). 3-32 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 443 • Drum Cartridge, PL 3.1 • Fusing Assembly, PL 3.5 • ROS Assembly, PL 3.2 • HVPS PWB, PL 5.3 Note: for the Phaser 3610, begin the procedure at step 3. Troubleshooting Procedure Step Actions and Questions Does the error occur only during copying? Go to step 2.
  • Page 444 Assembly). Troubleshooting Go to step 13. Is the image printed correctly? complete. Replace (REP 5.7 HVPS Replace (REP 3.1 ROS Assembly). Troubleshooting (3610) REP 5.8 HVPS Is the image printed correctly? complete. (3615)). 3-34 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 445 Are the Spring BCR and Spring DB on the HVPS Go to step 5. (3610) REP 5.8 HVPS dirty or deformed? (3615)), then go to step 5. Reseat the Drum Cartridge. Troubleshooting Go to step 6. Is the image printed correctly? complete. Phaser 3610, WorkCentre 3615 Service Manual 3-35...
  • Page 446 Is the connection terminal of the Xerographic Xerographic Connector Go to Step 9. Connector Assembly damaged? Assembly), then go to step 9. Troubleshooting Replace the Drum Car- Is the image printed correctly? complete. tridge. 3-36 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 447 Remove the foreign Are there any foreign substance on the paper substances, then go to Go to step 6. path? step 5. Troubleshooting Is the image printed correctly? Go to step 6. complete. Phaser 3610, WorkCentre 3615 Service Manual 3-37...
  • Page 448 Reseat (REP 3.4 Transfer Roller Assembly). Troubleshooting Go to step 14. Is the image printed correctly? complete. Reseat the Fusing Assembly. Troubleshooting Replace (REP 3.5 Fus- Is the image printed correctly? complete. Assembly). 3-38 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 449 Remove the foreign Are there any foreign substance on the paper substances, then go to Go to step 6. path? step 5. Troubleshooting Is the image printed correctly? Go to step 6. complete. Phaser 3610, WorkCentre 3615 Service Manual 3-39...
  • Page 450 Reseat (REP 3.4 Transfer Roller Assembly). Troubleshooting Go to step 14. Is the image printed correctly? complete. Reseat the Fusing Assembly. Troubleshooting Replace (REP 3.5 Fus- Is the image printed correctly? complete. Assembly). 3-40 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 451 Transfer Roller Assembly, PL 3.4 • ROS Assembly, PL 3.2 Image Not Centered Note: for the Phaser 3610, begin the procedure at step 7. Troubleshooting Procedure Step Actions and Questions Does the error occur only during copying? Go to step 2.
  • Page 452 Image Quality Troubleshooting Procedure (Continued) Step Actions and Questions Replace (REP 3.4 Transfer Roller Assembly). Troubleshooting Replace (REP 3.1 ROS Is the image printed correctly? complete. Assembly). 3-42 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 453 Regi Pinch Roll, PL 2.2 • Transfer Roller Assembly, PL 3.4 • Fusing Assembly, PL 3.5 Note: for the Phaser 3610, begin the procedure at step 7. Troubleshooting Procedure Step Actions and Questions Does the error occur only during copying? Go to step 2.
  • Page 454 Reseat (REP 3.4 Transfer Roller Assembly). Troubleshooting Go to step 18. Is the image printed correctly? complete. Reseat the Fusing Assembly. Troubleshooting Replace (REP 3.5 Fus- Is the image printed correctly? complete. Assembly). 3-44 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 455 (3615) Select Machine Status on the Control Panel and the Tools tab on the UI. Select Admin Settings... and using the keypad, enter 1111 and OK on the UI. Select the Service Tools Available Test Patterns are as follows: • Pitch Chart • Alignment Chart • Full Page Solid Phaser 3610, WorkCentre 3615 Service Manual 3-45...
  • Page 456 Image Quality Diagnostics Test Pattern #1 - Pattern IOT Pattern IOT checks the printing functions of the IOT. 3-46 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 457 Image Quality Diagnostics Test Pattern #2 - Gradation ESS Different Density Patches from 0% to 100% Phaser 3610, WorkCentre 3615 Service Manual 3-47...
  • Page 458 Image Quality Diagnostics Test Pattern #3 - Ghost Chart ESS Pattern used to check for ghosting in the image area. 3-48 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 459 Image Quality Admin Mode Test Pattern #1 - Pitch Chart Pitch Chart (Page 1) Phaser 3610, WorkCentre 3615 Service Manual 3-49...
  • Page 460 Image Quality Admin Mode Test Pattern #1 - Pitch Chart Pitch Chart (Page 2) 3-50 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 461 Image Quality Admin Mode Test Pattern #2 - Alignment Chart Alignment Chart Phaser 3610, WorkCentre 3615 Service Manual 3-51...
  • Page 462 Image Quality Admin Mode Test Pattern #3 - Full Page Solid Full Page Solid 3-52 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 463 • Precautions • Notations in the Disassembly Text • Fastener Types • Covers • Chassis Repairs • Xerographic Repairs • Drive Repairs • Electrical Repairs • IIT / DADF Repairs • 550-Sheet Feeder Repairs Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 464 When needed, printer orientation is called out in the procedure as an aid to locating parts. Illustrated below are the right, left, front, and rear sides of the printer. Rear Left Right Front s3610-184 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 465 • When releasing tabs or bosses, it may be best to use a small flat-head screwdriver to assist in the disassembly, by gently prying the intended areas apart. Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 466 • Arrows in an illustration show direction of movement when removing or replacing a component. • The notation “(tap, plastic, 10 mm)” or “(metal, 6 mm)” refer to the type of screw being removed. Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 467 Always use the correct type and size screw. Using the wrong screw can damage tapped holes. Do not use excessive force to remove or install either a screw or a printer part. Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 468 2 tabs on the right of the assembly. Lift the Control Panel to access the connector and disconnect P/J220. P/J220 s3610-062 Figure 1 Replacement Replace in reverse order. Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 469 Service Parts Disassembly REP 1.2 Front Cover Assembly (3610 / 3615) PL 1.1 Covers (3610) Removal Remove the Bypass Tray. (Figure 1) s3610-001 Figure 1 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 470 Open the Front Cover Assembly. Release 2 clips from the cover links. Release 2 bosses to remove the cover. Release the right side first and move the cover to the right. s3610-002 Figure 2 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 471 Service Parts Disassembly If necessary, separate the Front Cover Assembly components; (Figure 3) Remove 2 screws (silver, tapping, 8mm). Release 2 bosses. s3610-003 Figure 3 Replacement Replace in reverse order. Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 472 Service Parts Disassembly REP 1.3 Top Front Cover (3610) PL 1.1 Covers (3610) Removal Remove the Bypass Tray. Remove the Cover Extension by flexing the extension to release the bosses. (Figure 1) s3610-006 Figure 1 4-10 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 473 To separate the Front Cover Assembly components; (Figure 2) Remove 2 screws (silver, tapping, 8mm). Release 2 bosses. s3610-003 Figure 2 Replacement Replace in reverse order. Install the Cover Extension on the replacement Top Front Cover. Phaser 3610, WorkCentre 3615 Service Manual 4-11...
  • Page 474 Figure 1 Replacement Hold the actuator so it will fit through the slot as you position the cover for replacement. Replace in reverse order. 4-12 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 475 Lift up to release 1 hinge hook. Release the boss on the left side to remove the cover. The ground spring should release from the chassis hook as you remove the cover. P/J2401 s3610-011 Figure 1 Phaser 3610, WorkCentre 3615 Service Manual 4-13...
  • Page 476 Install the boss on the right side of the cover, and make sure the ground spring engages the hook on the chassis. s3610-160 Figure 2 Re-engage the left side boss. Replace in reverse order. 4-14 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 477 Release 3 clips that secure the Right Side Cover to the chassis. s3610-008 Figure 1 Replacement Secure the clips on the bottom of the cover first, before engaging the remaining clips and bosses. Replace in reverse order. Phaser 3610, WorkCentre 3615 Service Manual 4-15...
  • Page 478 Figure 1 Replacement Connect P/J 241 and re-install the cable tie. Secure the clips on the bottom of the cover first, before engaging the remaining clips and bosses. Replace in reverse order. 4-16 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 479 Release the boss at each end of the cover. Slide the cover to the left to release 3 clips that secure the cover to the chassis. Remove the cover. s3610-159 Figure 1 Replacement Replace in reverse order. Phaser 3610, WorkCentre 3615 Service Manual 4-17...
  • Page 480 Remove the Lower rear Cover. (Figure 1) Open the IIT Assembly. Pry the IIT Left Side Cover from the right and pull straight up to remove. s3610-142c Figure 1 Replacement Replace in reverse order. 4-18 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 481 Remove the IIT Front Cover. (Figure 1) Release the tab on the left side of the cover. Slide the cover to the left and remove. s3610-142b Figure 1 Replacement Replace in reverse order. Phaser 3610, WorkCentre 3615 Service Manual 4-19...
  • Page 482 Release the boss on the top of the cover. Turn the IIT Assembly over and pry off the 3 clips that hold the cover to the chassis. s3610-142a Figure 1 Replacement Replace in reverse order. 4-20 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 483 Disconnect P/J830 from the Front USB PWB. (Figure 1) Disconnect P/J 830 Release the wire harness from the clips and gently pull the harness up through the access hole in the chassis. Figure 1 Phaser 3610, WorkCentre 3615 Service Manual 4-21...
  • Page 484 Remove the Control Panel (Control Panel). (Figure 2) Remove 4 screws (silver, tapping, 8mm). Remove 1 screw (silver, M6) screws. Lift up on the Control Panel to remove. s3610-103 Figure 2 Replacement Replace in reverse order. 4-22 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 485 Open the Rear Cover, release the stopper strap and hinge clip from the chassis and rest the Rear Cover Assembly on the work surface. Remove the IIT Lower Right Cover. (Figure 1) Remove 1 screw (silver, tapping, 8mm). Release 1 clip from the top of the cover. Figure 1 Phaser 3610, WorkCentre 3615 Service Manual 4-23...
  • Page 486 Remove 3 screws (silver, tapping, 8mm). Release 4 bosses. Release 3 clips. Figure 2 Replacement Secure the clips on the bottom of the cover first, before engaging the bosses. Replace in reverse order. 4-24 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 487 Allow the Fusing Assembly to cool before servicing the product. Remove (REP 1.13 Right Side Cover (3615)). Release the clip to remove the Right Inner Cover. (Figure 1) Figure 1 Replacement Replace in reverse order. Phaser 3610, WorkCentre 3615 Service Manual 4-25...
  • Page 488 Remove 2 screws (silver, tapping, 8mm) to remove the Top Cover Assembly. (Figure 1) s3610-203 Figure 1 Replacement Hold the actuator so it will fit through the slot as you position the cover for replacement. Replace in reverse order. 4-26 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 489 Starting at the front side of the cover, pry the cover off from the top 3 tabs Gently flex the cover and lift to remove. s3610-142d Figure 1 Replacement Replace in reverse order. Phaser 3610, WorkCentre 3615 Service Manual 4-27...
  • Page 490 Release 4 bosses and 2 clips. Disconnect P/J241. Release the cable tie. Remove the cover. Figure 1 Replacement Secure the clips on the bottom of the cover first, before engaging the bosses. Replace in reverse order. 4-28 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 491 Release the boss at each end of the cover. Slide the cover to the left to release 3 clips that secure the cover to the chassis. Remove the cover. s3610-159 Figure 1 Replacement Replace in reverse order. Phaser 3610, WorkCentre 3615 Service Manual 4-29...
  • Page 492 Release 2 clips that secure the Duplex Chute Assembly to the Rear Cover. Rotate and slide the Duplex Chute Assembly to the left until the 4 bosses release. Lift to remove the chute. s3610-012 Figure 1 4-30 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 493 Service Parts Disassembly Replacement Install the Duplex Chute Assembly onto the rear Cover Assembly. Secure both grounding springs with the screw. (Figure 2) s3610-013 Figure 2 Replace in reverse order. Phaser 3610, WorkCentre 3615 Service Manual 4-31...
  • Page 494 Remove the Interlock Switch Assembly. (Figure 1) Remove 1 screw. Release 2 tabs on the bottom of the assembly, move to the left to remove, but do not disconnect the assembly. s3610-067 Figure 1 4-32 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 495 Release 3 clips that secure the MCU PWB cover to remove it from the chassis. Disconnect P/J12 and P/J14 from the MCU PWB, then release the harness from the harness guide. P/J12 P/J14 Figure 2 Phaser 3610, WorkCentre 3615 Service Manual 4-33...
  • Page 496 Remove 1 screw (silver, tapping, 8mm) that secures the Feed Solenoid, then move the solenoid away from the Feed Gear. Remove the Feed Gear Segments MSI 1 and MSI 2. s3610-015 Figure 3 4-34 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 497 Service Parts Disassembly 12. Remove the Lifter Components. (Figure 4) Release the Feed Spring from the Lifter Arm. Remove the Lifter Arm. Remove the Lifter Lever. s3610-016 Figure 4 Phaser 3610, WorkCentre 3615 Service Manual 4-35...
  • Page 498 13. From the right side of the machine, release the clip that secures both of the registration sensor shutters, and remove. (Figure 5) s3610-017 Figure 5 14. From the rear of the machine, release 1 screw (silver, tapping, 8mm) to remove the silver ground plate. (Figure 6) s3610-018 Figure 6 4-36 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 499 Rotate the Transport Assembly from the left CW into the cavity of the machine to clear the gears on the right side of the assembly. Lift the Transport Assembly towards the front of the machine and remove. s6310-165 Figure 7 Phaser 3610, WorkCentre 3615 Service Manual 4-37...
  • Page 500 Service Parts Disassembly Replacement Check the position of the Registration Sensor Shutter when re-installing the Transport Assembly. (Figure 8) Front s3610-020 Figure 8 4-38 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 501 Service Parts Disassembly When installing the Lifter Stopper, position the Pick up Holder as shown. (Figure 9) s3610-021 Figure 9 Phaser 3610, WorkCentre 3615 Service Manual 4-39...
  • Page 502 When installing the Lifter Arm, check the Feed Spring position. (Figure 10) s3610-022 Figure 10 Assemble the Feed Gear Segments, fit the bosses on MSI 1 into the holes on MSI 2. (Figure 11) s3610-023 Figure 11 4-40 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 503 Service Parts Disassembly When installing the Feed Gear, ensure the actuator engage the Feed Gear. (Figure 12) Front s3610-024 Figure 12 Phaser 3610, WorkCentre 3615 Service Manual 4-41...
  • Page 504 Service Parts Disassembly When replacing the Top Frame Assembly, ensure that the No Paper Sensor Actuator passes through the hole in the chassis. (Figure 13) s3610-025 Figure 13 Replace in reverse order. 4-42 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 505 REP 2.3 Feeder Assembly PL 2.3 Feed Assembly Removal WARNING: Allow the Fusing Assembly to cool before servicing the product. Remove the (REP 2.2 Transport Assembly). Remove the Feed and Nudger Rollers. (Figure 1) Figure 1 Phaser 3610, WorkCentre 3615 Service Manual 4-43...
  • Page 506 Remove, but do not disconnect the clutch, and remove the bearing. Remove the One-Way Clutch. Remove the the Feed Shaft with the Feed Gear. Remove the Nudger Bearing that secures the Feeder Assembly to the Transport. Remove the Feeder Assembly. s3610-026 Figure 2 4-44 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 507 Position the notch on the Feed Clutch onto the tab on the frame, and secure the clutch onto the shaft using the e-ring. Check the assembly for the correct spring tension. Replace in reverse order. Phaser 3610, WorkCentre 3615 Service Manual 4-45...
  • Page 508 Figure 1 Replacement Make sure the tabs on the bottom of the rollers line up with the notches on the drive assembly and the rollers are firmly locked into place. Replace in reverse order. 4-46 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 509 Remove the E-ring that secures the Feed Clutch to the shaft. Release the Feed Clutch harness from the Transport Assembly harness guide to remove the clutch. Figure 1 Replacement Replace in reverse order. Phaser 3610, WorkCentre 3615 Service Manual 4-47...
  • Page 510 Remove the E-ring that secures the Registration Clutch to the shaft. Release the Registration Clutch harness from the Transport Assembly harness guide to remove the clutch. Figure 1 Replacement Replace in reverse order. 4-48 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 511 Release the tension springs from the plastic registration roller shaft. Remove the E-ring on the Rubber Registration Roller shaft Slide the shaft to the left to release the shaft from the Transport Assembly. Figure 1 Phaser 3610, WorkCentre 3615 Service Manual 4-49...
  • Page 512 Service Parts Disassembly Replacement Install the plastic registration roller tension springs with the extra coil facing the shaft. (Figure 2) s3610-083 Figure 2 Replace in reverse order. 4-50 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 513 Allow the Fusing Assembly to cool before servicing the product. Remove (REP 5.7 HVPS (3610)) (REP 5.8 HVPS (3615)). Release the clip that secures the Registration Sensor Shutter to the Actuator Shaft. (Figure 1) s3610-017 Figure 1 Replacement Replace in Reverse order. Phaser 3610, WorkCentre 3615 Service Manual 4-51...
  • Page 514 Remove the Interlock Switch Assembly. (Figure 1) Remove 1 screw. Release 2 tabs on the bottom of the assembly, move to the left to remove, but do not disconnect the assembly. s3610-067 Figure 1 4-52 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 515 Service Parts Disassembly Release 1 screw (silver, tapping, 8mm) to remove the silver ground plate. (Figure 2) s3610-018 Figure 2 Phaser 3610, WorkCentre 3615 Service Manual 4-53...
  • Page 516 Service Parts Disassembly Release the clip at the bottom and rotate the Tray 1 Stopper inward to remove. (Figure 3) s3610-135a Figure 3 Replacement Replace in reverse order. 4-54 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 517 (REP 1.6 Right Side Cover (3610)) (REP 1.13 Right Side Cover (3615)). Remove (REP 5.2 ESS PWB Housing). Disconnect P/J201 from the LVPS, and move the harness guide. (Figure 1) P/J201 s3610-066 Figure 1 Phaser 3610, WorkCentre 3615 Service Manual 4-55...
  • Page 518 Release 2 clips at the bottom to remove the Interlock Switch Assembly by rotating it upward and to the left to release the assembly off the pin on the upper assembly. P230 s3610-067 Figure 2 4-56 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 519 Figure 3 Replacement When installing the Rear Interlock Switch, insert the switch into the holder, then press the switch to engage the clips. (Figure 4) s3610-069 Figure 4 Replace in reverse order. Phaser 3610, WorkCentre 3615 Service Manual 4-57...
  • Page 520 Remove 2 screws (silver, M3, 6mm) that secure Exit Chute Assembly to the chassis. Lift the chute in the direction of the arrow to disconnect P/J271 and 272. Flex the Left Side Cover to release 2 bosses. P/J271 P/J272 s3610-032 Figure 1 4-58 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 521 (Figure 2) s3610-033 Figure 2 Make sure the tabs on the 2 bosses line up with the slots in the frame to ensure the assembly is locked into place. Replace in reverse order. Phaser 3610, WorkCentre 3615 Service Manual 4-59...
  • Page 522 Removal Remove (REP 2.11 Exit Chute Assembly). Remove the pinch rollers by carefully releasing the clips and moving them in the direction indicated. (Figure 1) s3610-034 Figure 1 Replacement Replace in reverse order. 4-60 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 523 REP 2.13 Full Stack Sensor PL 2.5 Exit Chute Removal Remove (REP 2.11 Exit Chute Assembly). Release the 4 clips and remove the Full Stack Sensor. (Figure 1) s3610-032 Figure 1 Replacement Replace in reverse order. Phaser 3610, WorkCentre 3615 Service Manual 4-61...
  • Page 524 (REP 1.2 Front Cover Assembly (3610 / 3615)). Disconnect P/J 15. (Figure 1) Release 3 clips to remove the MCU PWB Cover. Disconnect P/J 15, and release the harness from all the chassis clips. s3610-035 Figure 1 4-62 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 525 Service Parts Disassembly Remove (REP 5.2 ESS PWB Housing). Remove the MSI Feed Solenoid. Gently pull the wire harness out through the frame. (Figure 2) s3610-015a Figure 2 Replacement Replace in reverse order. Phaser 3610, WorkCentre 3615 Service Manual 4-63...
  • Page 526 Tip the unit onto the left side. Release the clip that secures the Pick-up Flange and remove the assembly. (Figure 1) Figure 1 Replacement Make sure the Roller Assembly engages the Lift Lever upon replacement. Replace in reverse order. 4-64 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 527 No Paper Actuator when removing the cover. s3610-014a Figure 1 Replacement Make sure the No Paper Actuator is positioned through the frame chassis correctly. Replace in reverse order. Phaser 3610, WorkCentre 3615 Service Manual 4-65...
  • Page 528 (Figure 1) s3610-004 Figure 1 Replacement Make sure the spring is positioned correctly before lowering the Retard Roller Assembly. Test the assembly once you have it secured. Replace in reverse order. 4-66 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 529 Prepare the MCU PWB. (Figure 1) Release 3 clips to remove the MCU PWB Cover. Disconnect all MCU PWB connections except P/J11, 18 and 26. Note: Do not remove the MCU PWB. s3610-035 Figure 1 Phaser 3610, WorkCentre 3615 Service Manual 4-67...
  • Page 530 Service Parts Disassembly Remove 2 screws (silver, M3, 6mm) that secure the MCU Housing to the chassis. (Figure 2) s3610-036 Figure 2 4-68 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 531 Rotate the MCU PWB Housing toward the front of the machine, Lift the MCU PWB Housing up off of the pins and rest the housing at the front of the printer. s3610-037 Figure 3 Phaser 3610, WorkCentre 3615 Service Manual 4-69...
  • Page 532 Lift to remove the ROS Assembly. P/J502 Front s3610-038 Figure 4 Replacement Make sure the MCU PWB Housing is seated correctly on the pins so it can be rotated back into the proper position. Replace in reverse order. 4-70 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 533 Release 1 clip to open the CRUM Housing from the MCU PWB Housing. Disconnect P/J 253. CAUTION: The wire to the connector may be short, so use caution when removing the connector. P/J253 s3610-039 Figure 1 Phaser 3610, WorkCentre 3615 Service Manual 4-71...
  • Page 534 Service Parts Disassembly Release 1 of the 2 clips on the CRUM Housing, and then slide to remove the housing. (Figure 2) s3610-040 Figure 2 4-72 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 535 You may need to release the wire harness in the housing to connect P/J 253 When closing the CRUM Housing, install the CRUM spring correctly. (Figure 3) s3610-041 Figure 3 Test the spring tension after you close the housing. Replace in reverse order. Phaser 3610, WorkCentre 3615 Service Manual 4-73...
  • Page 536 Prepare the MCU PWB. (Figure 1) Release 3 clips to remove the MCU PWB Cover. Disconnect all MCU PWB connections except P/J11, 18 and 26. Note: Do not remove the MCU PWB. s3610-035 Figure 1 4-74 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 537 Release the clip at the top of the connector. Release the Connector harness from the chassis and gently pull enough slack to remove the connector and disconnect P/J254. P/J254 P/J25 s3610-042 Figure 2 Replacement Replace in reverse order. Phaser 3610, WorkCentre 3615 Service Manual 4-75...
  • Page 538 Press 2 clips on the left and right sides and rotate the Transfer Roller Assembly upward to remove it. (Figure 1) s3610-043 Figure 1 Replacement Replace in reverse order. Reset the Transfer Roller Assembly Counter. (Resetting Counters) 4-76 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 539 Rotate the Fusing Assembly locking levers in the direction indicated by the arrows, then pull the Fusing Assembly out of the printer. (Figure 1) s3610-044 Figure 1 Replacement Replace in reverse order. Reset the Fusing Assembly Counter. (Resetting Counters) Phaser 3610, WorkCentre 3615 Service Manual 4-77...
  • Page 540 Drive Repairs REP 4.1 Main Drive Assembly PL 4.1 Drive Removal WARNING: Allow the Fusing Assembly to cool before servicing the product. Remove (REP 3.5 Fusing Assembly). Remove (REP 5.2 ESS PWB Housing). 4-78 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 541 Remove 4 screws (silver, tapping, 8mm) that secure the Main Drive Assembly. Remove the wire from the clip. Disconnect P101 to remove the drive. P/J101 s3610-048 Figure 2 Replacement Replace in reverse order. Phaser 3610, WorkCentre 3615 Service Manual 4-79...
  • Page 542 Remove (REP 5.2 ESS PWB Housing). Remove the Fusing Assembly Harness. (Figure 1) Release 2 clips that secure the Fusing Assembly harness, Disconnect P/J233 from the Fusing Assembly harness P/J233 s3610-049 Figure 1 4-80 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 543 Release 3 clips that secure the MCU PWB cover to remove it from the chassis. Disconnect P/J17 from the MCU PWB and release the exit clutch harness from the guide. P/J17 s3610-050 Figure 1 Phaser 3610, WorkCentre 3615 Service Manual 4-81...
  • Page 544 Remove 2 screws (silver, tapping, 6mm) and release 1 clip that secures the Exit Output Drive Assembly. Disconnect P/J16 and remove the Exit Output Drive Assembly. Note: Gears are not captive in the assembly. P/J16 s3610-051 Figure 2 4-82 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 545 Insert the ground strap between the LVPS and frame. Also, when installing the Exit Output Drive Assembly, fit the D-shaped shaft of the Exit Invert Drive Assembly into the D-shaped hole of the exit clutch. (Figure 1) s3610-053 Figure 2 Phaser 3610, WorkCentre 3615 Service Manual 4-83...
  • Page 546 Paper Sensor Actuator coupled with the Top Frame Assembly so it fits into the hole on the printer and the Lock MSI In connects with the Pick Up Holder Assembly. (Figure 3) s3610-025 Figure 3 Replace in reverse order. 4-84 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 547 Release 3 clips that secure the MCU PWB cover to remove it from the chassis. Disconnect P/J16 from the MCU PWB and release the invert clutch harness from the guide. P/J16 Front s3610-054 Figure 1 Phaser 3610, WorkCentre 3615 Service Manual 4-85...
  • Page 548 Remove the Drive Assembly. (Figure 2) Remove 1 screw (silver, tapping, 6mm) that secures the Exit Invert Drive Assembly. Release 2 clips. Release the harness of the invert clutch, then remove the assembly. s3610-055 Figure 2 4-86 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 549 Remove the invert clutch by releasing 1 clip on gear E5. (Figure 3) s3610-056 Figure 3 Replacement When installing the invert clutch, align the tab with the Exit Invert Drive Assembly stopper. (Figure 4) s3610-057 Figure 4 Phaser 3610, WorkCentre 3615 Service Manual 4-87...
  • Page 550 Service Parts Disassembly When installing the Exit Invert Drive Assembly, fit the D-shaped shaft of the invert clutch into the D-shaped hole of the exit clutch. (Figure 5) s3610-053 Figure 5 4-88 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 551 Paper Sensor Actuator coupled with the Top Frame Assembly so it fits into the hole on the printer and the Lock MSI In connects with the Pick Up Holder Assembly. (Figure 6) s3610-025 Figure 6 Replace in reverse order. Phaser 3610, WorkCentre 3615 Service Manual 4-89...
  • Page 552 Allow the Fusing Assembly to cool before servicing the product. Open the Rear Cover. Rotate the Gear Holder clockwise while pulling the tab to remove the holder and gear. (Figure 1) s3610-058 Figure 1 Replacement Replace in reverse order. 4-90 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 553 Release the right or left Front Link from the Front Cover Assembly. Release the Link Connector clips from the link shaft to remove the Front Link. (Figure 1) s3610-059 Figure 1 Replacement Replace in reverse order. Phaser 3610, WorkCentre 3615 Service Manual 4-91...
  • Page 554 Release the clip on the Right Front Link. Pry off the Link Connector Pry off the Right Front Link from the Right Link Shaft. Remove the Right Link Shaft by gently flexing it away from the chassis. s3610-059a Figure 1 4-92 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 555 Service Parts Disassembly Remove 2 screws (silver, tapping, 8mm) that secure the Dispense Drive Assembly to the chassis. (Figure 2) s3610-060 Figure 2 Replacement Replace in reverse order. Phaser 3610, WorkCentre 3615 Service Manual 4-93...
  • Page 556 Prepare the MCU PWB. (Figure 1) Release 3 clips to remove the MCU PWB Cover. Disconnect all MCU PWB connections except P/J11, 18 and 26. Note: Do not remove the MCU PWB. s3610-035 Figure 1 4-94 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 557 Service Parts Disassembly Remove 2 screws (silver, M3, 6mm) that secure the MCU Housing to the chassis. (Figure 2) s3610-036 Figure 2 Phaser 3610, WorkCentre 3615 Service Manual 4-95...
  • Page 558 Rotate the MCU PWB Housing toward the front of the machine, Lift the MCU PWB Housing up off of the pins and rest the housing at the front of the printer. s3610-037 Figure 3 4-96 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 559 Rotate to remove the motor from the chassis. P/J111 s3610-061 Figure 4 Replacement Make sure the MCU PWB Housing is seated correctly on the pins so it can be rotated back into the proper position. Replace in reverse order. Phaser 3610, WorkCentre 3615 Service Manual 4-97...
  • Page 560 Always wear a grounded wrist band while handling circuit boards. Ask the customer to export their address book. Customer can find instructions for exporting their address book in their UG or on the Xerox.com Support page. Remove (REP 1.7 Left Side Cover (3610)) (REP 1.17 Lower Left Side Cover...
  • Page 561 Remove 4 screws and the ESS Top Plate. Remove the Earth Wire. Remove 8 screws (silver, M3, 6mm) and 1 screw (silver, M3, 4mm) that secure the ESS PWB to the chassis. Figure 2 Phaser 3610, WorkCentre 3615 Service Manual 4-99...
  • Page 562 Remove (U22) / (U1329 / U1330) from the ESS PWB and install on the replacement PWB. Remove the Memory / SD Card from the ESS PWB and install on the replacement PWB. 3610 3615 Figure 3 Replace in reverse order. 4-100 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 563 Allow the Fusing Assembly to cool before servicing the product. Remove (REP 5.1 ESS PWB). Release the harness clamps from all harnesses routed through the ESS Housing, then disengage the relay connector on the ESS Housing. (Figure 1) s3610-046 Figure 1 Phaser 3610, WorkCentre 3615 Service Manual 4-101...
  • Page 564 Service Parts Disassembly (3610) Remove the ESS Housing. (Figure 2) Remove 6 screws (silver, M3, 6mm) that secure the ESS Housing, Release 2 tabs from the frame. Remove the ESS Housing. s3610-047 Figure 2 4-102 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 565 (3615) Remove the ESS Housing. (Figure 2) Remove 6 screws (silver, M3, 6mm) that secure the ESS Housing, Release 2 tabs from the frame. Remove the ESS Housing. s3610-076 Figure 3 Replacement Replace in reverse order. Phaser 3610, WorkCentre 3615 Service Manual 4-103...
  • Page 566 P/J211 P/J250 P/J213 P/J241 [DPP355] P/J210 P/J220 P/J201 P/J200 s3610-074 Figure 1 Replacement Make sure the interlock switch is seated correctly on the pins before connecting to the LVPS. Replace in reverse order. 4-104 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 567 Remove 1 screw (silver, M3, 6mm) and remove the Fax PWB cover. Remove 2 screws (silver, M3, 6mm) and Gently pull the FAX PWB to disconnect P/J802 from the ESSPWB. Figure 1 Replacement Replace in reverse order. Phaser 3610, WorkCentre 3615 Service Manual 4-105...
  • Page 568 Remove 2 screws (silver, tapping, 8mm) to remove the PWB. P/J15 s3610-183 Figure 1 Replacement When installing the Front USB PWB, capture the ground wire with the top screw. Replace in reverse order. 4-106 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 569 Remove 4 screws (silver, M3, 6mm) to remove the MCU PWB from the chassis. Figure 1 Replacement P15 is Black. P12 is White. Install a new MCU PWB and use Load NVM from ESS to restore configuration data from the ESS PWB. Replace in reverse order. Phaser 3610, WorkCentre 3615 Service Manual 4-107...
  • Page 570 (REP 1.6 Right Side Cover (3610)). Remove the HVPS. (Figure 1) Remove 7 screws (silver, tapping, 8mm) to remove the HVPS from the chassis. Disconnect P/J261 from the inboard side of the HVPS. P/J261 s3610-072 Figure 1 4-108 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 571 3 conductive springs on the chassis are in contact with the terminals on the PWB. the PWB is secured on the bosses. s3610-073 Figure 2 Replace in reverse order. Phaser 3610, WorkCentre 3615 Service Manual 4-109...
  • Page 572 (REP 1.13 Right Side Cover (3615)). Remove the HVPS. (Figure 1) Remove 7 screws (silver, tapping, 8mm), Disconnect P/J261 from the HVPS. Release 2 bosses to remove the PWB. P/J261 s3610-180 Figure 1 4-110 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 573 3 conductive springs 3 on the chassis are in contact with the terminals on the PWB. the PWB is seated properly on the bosses. P/J261 s3610-181 Figure 2 Replace in reverse order. Phaser 3610, WorkCentre 3615 Service Manual 4-111...
  • Page 574 Release 2 clips that secure the power switch to the chassis and release the harness from the harness guide. Slide out the AC Socket to remove the AC Inlet Harness from the chassis. P/J200 s3610-169 Figure 1 Replacement Replace in reverse order. 4-112 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 575 Remove 1 screw (silver, M3, 6mm) to remove the ground wire and disconnect P/J 453. Route the wire harnesses to the IIT Assembly up through the chassis to release them. P/J454 P/J451 P/J453 P/J452 Figure 1 Phaser 3610, WorkCentre 3615 Service Manual 4-113...
  • Page 576 Remove 1 screw (silver, hexagon head with flange, stud type, 10mm) on the left side. Slide the assembly to the left to release the studs from the chassis holes, and lift to remove the IIT/DADF. s3610-105 Figure 2 Replacement Replace in reverse order. 4-114 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 577 Flip the IIT Assembly on its side. While applying a little pressure to separate the DADF from the Scanner, release the pins on both DADF Hinges. s3610-106 Figure 1 Replacement Replace in reverse order. Phaser 3610, WorkCentre 3615 Service Manual 4-115...
  • Page 578 Turn the DADF over. Remove 4 screw (silver, tapping, 8mm) to remove the Right Hinge Remove 5 screws (silver, tapping, 8mm) to remove the Left Hinge. s3610-107 Figure 1 Replacement Replace in reverse order. 4-116 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 579 PL 6.1 IIT Scanner / DADF Removal Open the DADF Cover. Remove the Feed Roll Assembly. (Figure 1) Release the paper guide on each side of the assembly. Remove the Feed Roll Assembly. s3610-108 Figure 1 Phaser 3610, WorkCentre 3615 Service Manual 4-117...
  • Page 580 Service Parts Disassembly Release 2 clips and remove the Separation Pad. (Figure 2) s3610-293 Figure 2 Replacement Replace in reverse order. 4-118 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 581 If present, cut the cable tie from the wire harness. Disconnect Con 12. Lift up slightly on the tray from the right side (wire side) and shift to the right to remove. CON 12 s3610-314 Figure 1 Replacement Replace in reverse order. Phaser 3610, WorkCentre 3615 Service Manual 4-119...
  • Page 582 Remove 2 Screw Locks that secure the feeder to the printer. Release 5 bosses on the feeder from the holes on the printer, then lift the printer to separate it from the feeder. Figure 1 Replacement Replace in reverse order. 4-120 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 583 Remove the Left Cover. (Figure 1) Remove 1 screw (silver, tapping, 8mm), Release 1 clip. Release 6 bosses from the holes to remove the Left Cover. s3610-110 Figure 1 Replacement Replace in reverse order. Phaser 3610, WorkCentre 3615 Service Manual 4-121...
  • Page 584 Remove the Right Side Cover. (FIgure 1) Remove 1 screw (silver, tapping, 8mm) Release 1 clip from the boss Release 6 bosses to remove the cover s3610-111 Figure 1 Replacement Replace in reverse order. 4-122 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 585 Open the Rear Cover Remove one side of the Rear Cover Spring from the Rear Cover. Release the left boss to remove the Rear Cover. s3610-112 Figure 1 Replacement Replace in reverse order. Phaser 3610, WorkCentre 3615 Service Manual 4-123...
  • Page 586 Release the harness from the clamp, and then remove the clamp from the frame. Disconnect all connectors from the PWB Assembly. Remove 3 screws (silver, tapping, 8mm) that secure the PWB Assembly. P/J423 P/J421 P/J419 P/J420 P/J422 s3610-113 Figure 1 Replacement Replace in reverse order. 4-124 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 587 Disconnect P/J4221 from the motor. Remove 4 screws (silver, tapping, 8mm) that secure the assembly to the chassis. Remove 4 screws (silver, tapping, 8mm) that secure the assembly to the chassis. P/J4221 s3610-114 Figure 1 Phaser 3610, WorkCentre 3615 Service Manual 4-125...
  • Page 588 Service Parts Disassembly Remove the Drive Assembly. (FIgure 2) Remove the gear Remove the 3 screws (silver, M3, 4mm) that secure the motor to the motor bracket. s3610-115 Figure 2 Replacement Replace in reverse order. 4-126 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 589 Disconnect P/J4201from the Feed Clutch Assembly, Release the harness from the harness guide. Remove the E-ring that secures the Feed Clutch Assembly to the shaft. P/J4201 s3610-116 Figure 1 Replacement Replace in reverse order. Phaser 3610, WorkCentre 3615 Service Manual 4-127...
  • Page 590 REP 7.8 Feeder Assembly PL 7.1 Tray 1/Optional Tray 550-Sheet Feeder (1/4) Removal Remove (REP 7.7 Feed Clutch Assembly). Disconnect P/J 4202, 4213 and 4214. (FIgure 1) P/J4213 P/J4214 P/J4202 s3610-118 Figure 1 4-128 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 591 Release the feeder harness from the guides. Remove the Feeder Assembly. (FIgure 2) 2 screws (silver, tapping, 8mm), Remove the bearing, Release 4 bosses to remove the Feeder Assembly. Bearing s3610-119 Figure 2 Replacement Replace in reverse order. Phaser 3610, WorkCentre 3615 Service Manual 4-129...
  • Page 592 Disconnect P/J 4203, Release three clips that secure the sensor to the sensor holder. P/J4203 s3610-122 Figure 1 Replacement Secure the left side of the holder to the feeder first. Replace in reverse order. 4-130 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 593 Remove the idler gear Remove 1 screw (silver, tapping, 8mm) that secures the retention plate. Remove the E-ring that secures the clutch to the shaft. s3610-117 Figure 1 Replacement Replace in reverse order. Phaser 3610, WorkCentre 3615 Service Manual 4-131...
  • Page 594 Removal Remove the Tray from the 550-Sheet Feeder. Remove (REP 7.1 550-Sheet Feeder). Release the clip that secures each roller to the shaft. (Figure 1) s3610-121 Figure 1 Replacement Replace in reverse order. 4-132 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 595 Remove the Roll Assembly. (FIgure 1) Release the clip that secures the Retard Roller Holder to the Tray, Rotate the holder to remove the holder from the Tray. s3610-120 Figure 1 Replacement Replace in reverse order. Phaser 3610, WorkCentre 3615 Service Manual 4-133...
  • Page 596 (REP 7.1 550-Sheet Feeder). Remove the Pre-Registration Sensor. (Figure 1) Remove 2 screws (silver, tapping, 8mm). Disconnect P/J 4212. Release 3 clips to remove the sensor. P/J4212 Figure 1 Replacement Replace in reverse order. 4-134 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 597 Assembly). Remove the Roller Assembly. (Figure 1) Remove the E-ring. Remove the Bearing. Remove the Roller Assembly by shifting it to the right and then out. Figure 1 Replacement Replace in reverse order. Phaser 3610, WorkCentre 3615 Service Manual 4-135...
  • Page 598 Service Parts Disassembly 4-136 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 599 PL 7.2 Tray 1/Optional Tray 550-Sheet Feeder (2/4) • PL 7.3 Tray 1/Optional Tray 550-Sheet Feeder (3/4) • PL 7.4 Tray 1/Optional Tray 550-Sheet Feeder (4/4) • Quick Reference Spares List for the 3610 and 3615 • Xerox Supplies Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 600 Parts List Serial Number Format Changes to Xerox products are made to accommodate improved components as they become available. It is important when ordering parts to include the following information: • Component's part number • Product type or model number •...
  • Page 601 Product code for 110V printer = xxx • Serial number for xxxx_xx = xxxxxx 220V Printer • xxxxxxxxx • Manufacturing location code for 220V printer = xxx • Serial number for xxxxx_x = xxxxxx • Check digit = x Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 602 Parts List Serial Number Location and Layout The serial number label is located on the frame behind the Front Cover. s3610-204 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 603 J2 is attached to the other end that is plugged into P2. Note: Only parts showing part numbers are available for ordering by support. Parts not showing part numbers are available on the parent assembly. Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 604 Parts List Parts Lists PL 1.1 Covers (3610) 21 (with 22,23) (PL 1.3) (PL 2.4) 98 (with 13,19) 95 (with 15,16) (with 14,18) 7 (with 5,6) 97 (with 7,18) 5 (with 1-4) s3610-141 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 605 Spring-earth DTS Out Duplex Chute Assembly (PL 2.4) (REP 2.1) 054K48100 Top Front Cover Extension Assembly (with 15, 16) (REP 1.3) 604K77391 Cover Assembly Front (with 7,18) Left Side Cover Assembly (with 13, 19) Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 606 Parts List PL 1.2 Covers (3615) 21 (with 22,23) (PL 1.3) (PL 2.4) (with 15,16) (with 14,18) 7 (with 5,6) 5 (with 1-4) s3610-157 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 607 Earth Spring Duplex Chute Assembly (PL 2.4) (REP 2.1) 054K48100 Upper Left Side Cover (REP 1.11) 848E89213 Upper Right Side Cover (REP 1.13) 848E89231 Kit Cover Assembly Extension (with 15, 16) (REP 1.3) 604K85900 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 608 Parts List PL 1.3 Rear Cover Assembly 5-10 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 609 Rear Cover Assembly (REP 1.5) (REP 1.18) 604K85650 Top Rear Cover Rear Cover Latch Rear Latch Duplex Chute (PL 2.4) (REP 2.1) 054K48100 Rear Latch Spring Rear Strap 868E76893 Rear Guide Harness Rear Fan Rear Fan Screw Phaser 3610, WorkCentre 3615 Service Manual 5-11...
  • Page 610 Parts List PL 1.4 Control Panel (3610) (J333) (J220) s3610-124 5-12 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 611 Parts List Parts List 1.4 Control Panel Item Description Part Number Control Panel (REP 1.1) 848K79123 UI Harness Assembly Phaser 3610, WorkCentre 3615 Service Manual 5-13...
  • Page 612 Parts List PL 1.5 Control Panel (3615) (J431) s3610-142 5-14 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 613 Control Panel AIO 110V 848K75636 See attached bulletin Control Panel AIO 220V (REP 1.12) 848K82825 IIT Front Bottom Cover (REP 1.10) 848E93191 IIT Front Top Cover (REP 1.9) 848E93181 Left Side Cover (REP 1.17) 848E93171 Phaser 3610, WorkCentre 3615 Service Manual 5-15...
  • Page 614 Parts List PL 2.1 Registration 6 (PL 2.2) 1 (with 2,3) 97 (with 1,4) s3610-135 5-16 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 615 Transport Assembly (REP 2.2) 059K79334 Registration Out Earth Plate Rear Fan Connector Holder CST Stopper (REP 2.9) 803E13351 (3610) Rear Interlock Assembly (with1, 4) 604K85740 (3615) Rear Interlock Assembly (with1, 4) (REP 2.10) 604K85750 Phaser 3610, WorkCentre 3615 Service Manual 5-17...
  • Page 616 Parts List PL 2.2 Transport Assembly (J12) 41 (with 12,18-21, 32,33,35,40) 99 (PL 2.3) s3610-136 5-18 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 617 Chute Guide Support Roll 2 No Paper Tray Actuator Registration Pinch Roll Shaft Registration Pinch Roll Center Bearing Support Roll 2 Registration Chute Assembly (with 12, 18-21, 32-35) Feeder Assembly Kit (REP 2.3) Phaser 3610, WorkCentre 3615 Service Manual 5-19...
  • Page 618 Parts List PL 2.3 Feed Assembly 5-20 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 619 Feed Gear One-way Feed Clutch Feed Roll Assembly (3 pack) (REP 2.3) 604K11192 Feed Shaft Assembly Nudger Plate Nudger Idler Gear Nudger Gear Nudger Shaft Nudger Bearing CST Feed Clutch (REP 2.5) 121K51880 Phaser 3610, WorkCentre 3615 Service Manual 5-21...
  • Page 620 Parts List PL 2.4 Duplex Chute 5-22 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 621 Duplex Bearing Duplex Roll Assembly Earth Spring Duplex Gear Duplex Pinch Roll Duplex Pinch Roll Spring Duplex In Chute Transport Chute Duplex Chute Assembly (with 1-8,13,14) (REP 2.1) 054K48100 BTR Spring Cap BTR Spring Phaser 3610, WorkCentre 3615 Service Manual 5-23...
  • Page 622 Parts List PL 2.5 Exit Chute 99 (with 1-5,8,9) s3610-137 5-24 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 623 Left Pinch Roll Assembly (REP 2.15) 604K77510 Right Pinch Roll Assembly (REP 2.15) 604K77520 Full Stack Actuator Full Stack Sensor (REP 2.13) 930W00123 Exit Chute Assembly (with 1-5, 8, 9) (REP 2.11) 054K48380 Phaser 3610, WorkCentre 3615 Service Manual 5-25...
  • Page 624 Parts List PL 2.6 MSI PL 2.2 15 (with 16-20) 97 (with 1-4) 18 (with 19,20) 18 (with 19,20) 95 (with 5-7) s3610-133 5-26 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 625 Idler Feeder Gear Feed Roll Assembly (with 19, 20) Rubber Roll Roll Core Feed Shaft Feed Bearing Pick Up Flange MSI Solenoid Assembly (with 5-7) 121E23570 Top Frame Assembly (with 1-4) (REP 2.16) 801K57914 Phaser 3610, WorkCentre 3615 Service Manual 5-27...
  • Page 626 Parts List PL 2.7 Bypass Tray 98 (with 10,15-17) 9 (with 1-8,10-20) 96 (with 1,2,4-7,11-14, 18-20) 99 (with 3,8) s3610-134 5-28 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 627 MSI Paper Stopper Spring Side Guide Rack Pinion Gear MSI Frame Assembly (with 1, 2, 4-7, 11-14, 18-20) MSI Retard Roll Assembly (with 10, 15-17) (REP 2.17) 604K78370 MSI Cover Kit (with 3, 8) Phaser 3610, WorkCentre 3615 Service Manual 5-29...
  • Page 628 Parts List PL 3.1 Xerographics s3610-131 5-30 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 629 Parts List Parts List 3.1 Xerographics Item Description Part Number Xerographic Assembly (Drum Cartridge) See Consumables in Section 8 Toner Cartridge See Consumables in Section 8 Toner Cartridge (Hi capacity) Phaser 3610, WorkCentre 3615 Service Manual 5-31...
  • Page 630 Parts List PL 3.2 ROS Assembly (J501) 1 (with 2,3) (J322) (J19) (J18) (J502) s3610-125 5-32 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 631 Parts List Parts List 3.2 ROS Assembly Item Description Part Number ROS Assembly (with 2, 3) (REP 3.1) 062K24263 ROS-MCU Harness Video Harness Phaser 3610, WorkCentre 3615 Service Manual 5-33...
  • Page 632 Parts List PL 3.3 Toner Dispense 1 (with 2,3) 99 (with 1,4) 5 (with 6-8) s3610-128 5-34 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 633 Dispense Drive Assembly (with 6-8) (REP 4.6) 007K18413 Dispense Housing Drive Gear Idler Motor Output Gear Dispense Motor (REP 4.7) 127K52160 Xerographic Connector Assembly (REP 3.3) 116K91040 CRUM Assembly Kit (with 1, 4) (REP 3.2) 604K77290 Phaser 3610, WorkCentre 3615 Service Manual 5-35...
  • Page 634 Parts List PL 3.4 Transfer Roller 99 (with 1,2) s3610-129 5-36 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 635 Parts List Parts List 3.4 Transfer Roller Item Description Part Number Transfer Roll Assembly CRU 059K75560 (REP 3.4) Phaser 3610, WorkCentre 3615 Service Manual 5-37...
  • Page 636 Parts List PL 3.5 Fusing Assembly s3610-130 5-38 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 637 Parts List Parts List 3.5 Fuser Item Description Part Number Fusing Assembly 110v (REP 3.5) 126K30919 Fusing Assembly 110v for envelopes 604K98010 Fusing Assembly 220v 126K30929 Phaser 3610, WorkCentre 3615 Service Manual 5-39...
  • Page 638 Parts List PL 4.1 Drive 3 (with 6) 2 (with 7-9) s3610-126 5-40 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 639 Drive Exit In Holder Assembly S3 (with 6) (REP 4.3) 007K18931 Duplex Gear Holder (REP 4.4) 019E83450 Duplex In Gear (REP 4.4) 807E38660 Exit Assembly Clutch T21 Assembly Invert Clutch T24 Gear Gear Phaser 3610, WorkCentre 3615 Service Manual 5-41...
  • Page 640 Parts List PL 4.2 NOHAD 97 (with 12*3 pcs) 1 (with 2) (J241) s3610-127 5-42 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 641 Right Front Link (REP 4.5) 012E18133 Left Front Link (REP 4.5) 012E18143 Right Shaft Link Left Shaft Link Link Connector 012E18172 Link Interlock Right Xerographic Stopper Assembly Left Xerographic Stopper Assembly Interlock Spring Foot Foot Assembly 604K77650 Phaser 3610, WorkCentre 3615 Service Manual 5-43...
  • Page 642 Parts List PL 5.1 Electrical (ESS PWB / LVPS) (3610) 15 (with 1,7-9) s3610-138 5-44 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 643 ESS Housing LVPS PWB 110 604K78920 LVPS PWB 220 (REP 5.3) 604K78930 LVPS Plate Screw E-Ring Cover ESS Low ROM Font Kit ESS Cover Assembly (REP 5.2) 848K63101 Wireless Adaptor Memory Kit (512 Mb) Phaser 3610, WorkCentre 3615 Service Manual 5-45...
  • Page 644 Parts List PL 5.2 Electrical (ESS PWB / LVPS) (3615) 5-46 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 645 FAX PWB Assembly (REP 5.4) 960K67970 Front USB Assembly (REP 5.5) 952K08202 ESS Cover Assembly (with 1, 13-15) (REP 5.2) 848K82861 Screw E-Ring ESS Cover Cable Clamp Wireless Adaptor 676K21281 SD Card 497K13650 Speaker Cover Speaker Assembly Phaser 3610, WorkCentre 3615 Service Manual 5-47...
  • Page 646 Parts List PL 5.3 Electrical (MCU PWB / HVPS) s3610-139 5-48 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 647 Parts List Parts List 5.3 Electrical Item Description Part Number MCU Cover MCU PWB (REP 5.6) 960K71042 MCU Bracket MCU Housing HVPS (REP 5.7) (REP 5.8) 105K30954 Phaser 3610, WorkCentre 3615 Service Manual 5-49...
  • Page 648 P/J240 P/J241 P/J212 P/J250 P/J230 P/J211 P/J213 P/J210 P/J220 P/J201 (J253) P/J200 P/J27 P/J23 P/J22 P/J24 P/J10 P/J25 P/J13 P/J20 P/J15 P/J19 P/J18 P/J14 (J261) P/J21 P/J17 (J111) P/J16 P/J12 P/J26 P/J11 s3610-140 5-50 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 649 (3610) AC Inlet Kit 100v (With 1, 2) 604K78900 (3610) AC Inlet Kit 200v (With 1, 2) (REP 5.9) 604K78910 (3615) AC Inlet Kit 100v (With 1, 2) 604K85630 (3615) AC Inlet Kit 200v (With 1, 2) (REP 5.9) 604K85640 Phaser 3610, WorkCentre 3615 Service Manual 5-51...
  • Page 650 Parts List PL 6.1 IIT Scanner / DADF 5-52 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 651 Sensor Bearing Actuator Harness Bottom Plate Top Plate DADF Pick Up Module Kit (with 3, 4) (REP 6.4) 604K85850 Top Cover Assembly (with 2, 17-20) 604K85860 DADF Top Cover Kit (with 95, 96) Phaser 3610, WorkCentre 3615 Service Manual 5-53...
  • Page 652 Parts List PL 7.1 Tray 1/Optional Tray 550-Sheet Feeder (1/4) 5-54 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 653 Feeder Assembly 550 (REP 7.11) 059K86170 Screw Locks Stopper CST 803E10840 Size Switch Assembly Rear Spring Cover Drawer 2 Harness Assembly C2 Turn Harness Assembly Locator Pin Bracket 55 Rear Under Cover Feeder Assembly (with 26) Phaser 3610, WorkCentre 3615 Service Manual 5-55...
  • Page 654 Parts List PL 7.2 Tray 1/Optional Tray 550-Sheet Feeder (2/4) 5-56 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 655 Pinch Chute Assembly 550 Registration Clutch Assembly (REP 7.10) 121K48670 Take Away Roll Assembly (REP 7.14) 059K71770 Earth Plate Nudger Spring Bracket Sensor Cover Harness Gear Shaft Optional Feeder Gear 550 Optional Nudger Spring Phaser 3610, WorkCentre 3615 Service Manual 5-57...
  • Page 656 Parts List PL 7.3 Tray 1/Optional Tray 550-Sheet Feeder (3/4) 3 (with 4-7) 99 (with 3, 37) 98 (with 4x3 pcs) 1 (with 2-36,38) s3610-132 5-58 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 657 Tray Label Label Handle Gd Sd Retard Assembly Roll Instruction End Guide Handle Feed Rolls (With 4*3 Pcs) (REP 7.11) 604K11192 Retard Roll Assembly Kit (With 3,37) (REP 7.13) 604K78360 100. Dust Cover 848E93660 Phaser 3610, WorkCentre 3615 Service Manual 5-59...
  • Page 658 Parts List PL 7.4 Tray 1/Optional Tray 550-Sheet Feeder (4/4) 5-60 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 659 Parts List 7.4 Tray 1/Optional Tray 550-Sheet Feeder (4/4) Item Description Part Number Pinch Roll Chute Pinch Roll Chute Cover Pre-Registration Sensor (REP 7.13) 930W00123 Pre-Registration Actuator Pre-Registration Sensor Spring Harness Assembly Pinch Roll Spring Phaser 3610, WorkCentre 3615 Service Manual 5-61...
  • Page 660 IIT Front Top Cover PL 1.5 REP 1.9 848E93171 Lower Left Side Cover PL 1.5 REP 1.17 059K79334 Registration Transport Assembly PL 2.1 REP 2.2 803E13351 Tray 1 Stopper PL 2.1 REP 2.8 5-62 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 661 REP 3.5 126K30929 Fusing Assembly 220v 007K18903 Main Drive Assembly PL 4.1 REP 4.1 007K18912 Drive Exit Out Holder Assembly PL 4.1 REP 4.2 007K18931 Drive Exit In Holder Assembly PL 4.1 REP 4.3 Phaser 3610, WorkCentre 3615 Service Manual 5-63...
  • Page 662 PL 6.1 REP 6.2 003K89860 DADF Right Hinge Assembly PL 6.1 REP 6.3 003K89140 DADF Left Hinge Assembly 050K71060 DADF Tray Assembly PL 6.1 604K85850 DADF Pick Up Module Kit PL 6.1 REP 6.4 5-64 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 663 050K71210 IOT Cassette Assembly (550) PL 7.3 604K11192 Feed Rolls (550) PL 7.2 REP 7.11 604K78360 Retard Roll Assembly Kit (550) PL 7.3 REP 7.12 930W00123 Pre-Registration Sensor (550) PL 7.4 REP 7.13 Phaser 3610, WorkCentre 3615 Service Manual 5-65...
  • Page 664 Worldwide Metered / Extra High Capacity (25.3K) 106R02724 Page Pack Yield is based on ISO / IEC 19752 Test Standard. Toner consumption will vary depending on image, area coverage and the media that is used. 5-66 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 665 ADJ 1 Adjusting Paper Type – ADJ 2 Adjusting the Transfer Unit – ADJ 3 Adjusting the Fuser – ADJ 4 Adjusting the Density – ADJ 5 Adjusting Altitude • Firmware Update • Tag Matrix Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 666 Do not use aerosol cleaners. Clean the printer with a dry lint-free cloth only. • Do not burn any consumables or routine maintenance items. For information on Xerox supplies recycling programs, go to www.xerox.com/gwa. Perform the following procedures whenever you check, service, or repair a printer. Cleaning the printer, assures proper operation of the printer and reduces the probability of having to service the printer in the future.
  • Page 667 Never apply alcohol or other chemicals to any part of the printer. Never use a damp cloth to clean up toner. If you remove the Drum Cartridge, protect it from exposure to light as light exposure can quickly degrade Drum Cartridge performance and result in early failure. Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 668 Wipe the area under the scanner until it is clean. Open the document cover. Wipe the surface of the document glass until it is clean and dry.Note:For best results, use Xerox® Glass Cleaner to remove marks and streaks. Wipe the white underside of the document cover until it is clean and dry.
  • Page 669 CAUTION: Failure to repackage the printers properly for shipment can result in damage to them. Damage to the printers caused by improper packaging are not covered by the Xerox warranty, service agreement, or Total Satisfaction Guarantee. After moving the printer: Reinstall any parts you removed.
  • Page 670 At the printer control panel, press the Machine Status button. Touch Tools, then touch Admin Settings. Touch Service Tools. Touch Reset Transfer Unit / Fuser. Touch Reset. Touch Yes, Reset. The printer displays a message, then returns to the Services Home screen. Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 671 At the printer control panel, press the Machine Status button. Touch Tools, then touch Admin Settings. Touch Service Tools. Touch Adjust Paper Type. The default selection for Plain appears. Touch Plain. Touch Lightweight or Heavyweight, then press OK. Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 672 Touch the paper for the adjustment, touch (-) or (+), then touch OK. Repeat this procedure for each paper type you need to adjust. To return to the Services Home menu, press the Services Home button. Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 673 At the printer control panel, press the Machine Status button. Touch Tools, then touch Admin Settings. Touch Service Tools. Touch Adjust Fuser. Touch the paper for the adjustment, touch (-) or (+), then touch OK. Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 674 At the printer control panel, press the Machine Status button. Touch Tools, then touch Admin Settings. Touch Service Tools. Touch Adjust Density. Touch the desired density from Darken to Lighten, then press OK. 6-10 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 675 At the printer control panel, press the Machine Status button. Touch Tools, then touch Admin Settings. Touch Service Tools. Touch Adjust Altitude. Touch the altitude of the location of the printer, then press OK. Phaser 3610, WorkCentre 3615 Service Manual 6-11...
  • Page 676 Open a web browser. Enter the printer’s IP address, and press Enter. On the CWIS home page, select Properties. On the left side menu field, scroll down to and expand Security> Secure Settings. 6-12 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 677 Maintenance In the Upgrades window, select Enabled (if not selected). Click Apply. Verify that the settings have been changed. Phaser 3610, WorkCentre 3615 Service Manual 6-13...
  • Page 678 The xeroxfwup.exe window with the connection option is displayed. Two connections are available for updating the firmware, Network or USB. Note: When updating devices that only have USB connections, only the USB connection option will be displayed. Select your connection and press Next. 6-14 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 679 If your printer IP Address is listed, check the checkbox next to the printer. Click the Next button. Note: If your printer IP Address is not listed, click the Add button. Then enter your printer IP Address and click the OK button. Phaser 3610, WorkCentre 3615 Service Manual 6-15...
  • Page 680 The printer will reboot after the firmware is updated. Print a configuration page or printer settings page to verify the updated firmware version. After the firmware upgrade is complete, click the OK button to exit the firmware upgrade tool. 6-16 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 681 The printer will reboot after the firmware is updated. Print a configuration page or printer settings page to verify the updated firmware version. After the firmware upgrade is complete, click the OK button to exit the firmware upgrade tool. Phaser 3610, WorkCentre 3615 Service Manual 6-17...
  • Page 682 Classification Code Description USCO Code XE Code Safety Mandatory tag. Repair tag. Optional tag. Situational tag Tag not installed in the field. Refurbishing Only There are no TAGs currently issued for this machine. 6-18 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 683 General Wiring Diagram for 3615 – 1. Power – 2. Drive – 3. ROS – 4. Xerographics / HVPS – 5. Fusing – 6. Controller (3610) – 6. Controller (3615) – 7. Scanner – 8. Optional Feeder Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 684 Connects LVPS PWB and OP FDR HARNESS ASSY Illustration 01 Connects LVPS PWB and LVPS HARNESS ASSY Illustration 04 Connects CONSOLE ASSY and UI HARNESS ASSY Illustration 01 Connects LVPS PWB and INTLK HARNESS ASSY Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 685 ESS PWB (not used) Illustration 01 ESS PWB (not used) Illustration 03 Connects ROS ASSY and ROS-MCU HARNESS Illustration 03 Connects ROS ASSY and VIDEO HARNESS 2401 Illustration 04 Connects Rear Fan and HARNESS ASSY REAR FAN Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 686 Connects LVPS PWB and OP FDR HARNESS ASSY Illustration 07 Connects LVPS PWB and LVPS HARNESS ASSY Illustration 07 Connects ESS PWB and SD CARD Illustration 07 Connects LVPS PWB and INTLK HARNESS ASSY Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 687 Connects ROS ASSY and ROS-MCU HARNESS Illustration 09 Connects ROS ASSY and VIDEO HARNESS 2401 Illustration 10 Connects Rear Fan and REAR FAN HARNESS ASSY CON 12 Illustration 12 Connects the Length Sensor to the DADF PWB Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 688 Illustration 13 Connects C2 SIZE HARNESS ASSY and HARNESS ASSY 4221 Illustration 06 Connects MOTOR ASSY and TRAY MOTOR HARNESS ASSY 4231 Illustration 13 Connects DRAWER 2 HARNESS ASSY and DRAWER 1 HARNESS ASSY Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 689 Wiring Illustration 01 ESS PWB / LVPS (3610) 211 230 ESS PWB LVPS s3610-233 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 690 Wiring Illustration 02 MCU PWB / HVPS (3610) HVPS MCU PWB s3610-260 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 691 Wiring Illustration 03 ROS PWB (3610) s3610-261 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 692 Wiring Illustration 04 FUSER ASSEMBLY / UI (3610) 2401 s3610-234 7-10 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 693 Wiring Illustration 05 CRUM / DRIVE ASSEMBLY (3610) s3610-235 Phaser 3610, WorkCentre 3615 Service Manual 7-11...
  • Page 694 Wiring Illustration 06 TRAY 1 4200 4201 4221 s3610-236 7-12 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 695 Wiring Illustration 07 ESS PWB / LVPS (3615) 211 230 ESS PWB LVPS s3610-195 Phaser 3610, WorkCentre 3615 Service Manual 7-13...
  • Page 696 Wiring Illustration 08 MCU PWB (3615) HVPS MCU PWB s3610-196 7-14 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 697 Wiring Illustration 09 ROS PWB (3615) s3610-197 Phaser 3610, WorkCentre 3615 Service Manual 7-15...
  • Page 698 Wiring Illustration 10 FUSER ASSEMBLY (3615) 2401 s3610-198 7-16 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 699 Wiring Illustration 11 CRUM / DRIVE ASSEMBLY (3615) s3610-199 Phaser 3610, WorkCentre 3615 Service Manual 7-17...
  • Page 700 Wiring Illustration 12 IIT / DADF CON 12 s3610-314a 7-18 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 701 Wiring Illustration 13 OPTIONAL FEEDER 4221 4201 4203 4212 4231 4214 4213 s3610-237 Phaser 3610, WorkCentre 3615 Service Manual 7-19...
  • Page 702 Wiring Wire Harnessing for the Printer MCU PWB to HVPS / Dispense Motor Assembly 7-20 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 703 Wiring MCU PWB to Xerographic Connector Assembly Phaser 3610, WorkCentre 3615 Service Manual 7-21...
  • Page 704 Wiring MCU PWB to Main Motor Assembly / LVPS 7-22 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 705 Wiring MCU PWB to Optional Feeder Connector Phaser 3610, WorkCentre 3615 Service Manual 7-23...
  • Page 706 Wiring MCU PWB to the ROS Assembly 7-24 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 707 Wiring ROS Assembly to the ESS PWB Phaser 3610, WorkCentre 3615 Service Manual 7-25...
  • Page 708 Wiring MCU PWB to the Full Stack Sensor / Exit Sensor 7-26 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 709 Wiring MCU PWB to the LVPS (1 of 2) Phaser 3610, WorkCentre 3615 Service Manual 7-27...
  • Page 710 Wiring MCU PWB to the LVPS (2 of 2) 7-28 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 711 Wiring MCU PWB to ESS Phaser 3610, WorkCentre 3615 Service Manual 7-29...
  • Page 712 Wiring MCU PWB to the Fusing Assembly 7-30 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 713 Wiring MCU PWB to the Rear Fan Connector Phaser 3610, WorkCentre 3615 Service Manual 7-31...
  • Page 714 Wiring ESS PWB to the LVPS / UI (3610) 7-32 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 715 Wiring ESS PWB to the LVPS / UI (3615) Phaser 3610, WorkCentre 3615 Service Manual 7-33...
  • Page 716 Wiring IIT/DADF Assembly to the ESS PWBA (3615) 7-34 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 717 Wiring ESS PWB to the Front USB (3615) Phaser 3610, WorkCentre 3615 Service Manual 7-35...
  • Page 718 Wiring Wire Harnessing for Option Trays No Paper Sensor 7-36 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 719 Wiring Optional Tray Pre-Registration Sensor Phaser 3610, WorkCentre 3615 Service Manual 7-37...
  • Page 720 Wiring Optional Tray PWB Assembly (1 of 3) 7-38 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 721 Wiring Optional Tray PWB Assembly (2 of 3) Phaser 3610, WorkCentre 3615 Service Manual 7-39...
  • Page 722 Wiring Optional Tray PWB Assembly (3 of 3) 7-40 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 723 Denotes the parts.PL X.Y.Z implies the item “Z” of plate (PL) “X.Y” in Parts List. Denotes functional parts attached with functional parts name. Denotes the control and its outline in the PWB. Phaser 3610, WorkCentre 3615 Service Manual 7-41...
  • Page 724 The given voltage is for signal in high status. The arrow indicates the direction of signal. Denotes a connection between wires. Denotes a Clutch or Solenoid. Denotes a Motor. Denotes a Photo Sensor. Denotes an LED. 7-42 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 725 Plate Spring. I/L +24 VDC Denotes DC voltage when the Interlock Switch in the MCU PWB turns On. +5 VDC Denotes DC voltage. +3.3 VDC Denotes signal ground. Denotes analog ground. Denotes return. Phaser 3610, WorkCentre 3615 Service Manual 7-43...
  • Page 726 BP Tray No Paper Sensor P/J253 P/J25 CRUM Tray No Paper Sensor Xerographic Assy Xerographic Registration Sensor PL 3.1 Connector PL 3.3 Temperature Sensor ATC Sensor Humidity Sensor CRUM P/J254 P/J261 P/J26 s3610-185 7-44 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 727 CRUM PL 5.2 Front Tray No Paper Sensor P/J2 P/J1 Xerographic Assy Xerographic USB Port Registration Sensor PL 3.1 Connector PL 3.3 Temperature Sensor ATC Sensor Humidity Sensor CRUM P/J254 P/J261 P/J26 s3610-186 Phaser 3610, WorkCentre 3615 Service Manual 7-45...
  • Page 728 ALM LV FAN N.C. From LV FAN STOP ESS PWB RDY PWR ON On/Off +24V ON Front Intlk +3.3VDC +3.3VDC +5VDC Switch +5VDC +5VDC P/J241 ALRM LV Fan Control LVPS Fan PL 4.2 s3610-187 7-46 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 729 P/J15 I/L+24VDC BP Tray Feed Solenoid MSI FEED CL ON PL 2.6 I/L+24VDC P/J16 I/L+24VDC Exit Clutch EXIT CL ON PL 4.1 I/L+24VDC P/J17 I/L+24VDC InvertClutch INVERT CL ON PL 2.6 N.C. s3610-190 Phaser 3610, WorkCentre 3615 Service Manual 7-47...
  • Page 730 LD +5VDC From AC Power SOS SNR PCONT 1 SOS SNR VREF LD +5VDC PCONT 2 LDENB Video Harness P/J502 PL 3.2 P/J322 ESS PWB DATA+1 PL 5.1 / 5.2 DATA-1 DATA+2 DATA-2 s3610-191 7-48 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 731 No Paper Sensor REGI SNR TEMP TR+IMON Tray 1 DA CR No Paper Sensor DA DBDC DA DBAC DA TR+ DA TR- Registration Sensor HV CLK1 HV CLK2 HUMI Temp. Sensor Humidity Sensor s3610-192 Phaser 3610, WorkCentre 3615 Service Manual 7-49...
  • Page 732 Rear Fan Rear Fan PL19.2.9 Control N.C. +3.3VDC Exit Sensor Harness PL 5.4 P/J27 P/J271 +3.3VDC Exit Sensor PL 2.5 EXIT SENSOR P/J272 +3.3VDC Full Stack Sensor PL 2.5 FULL STACK SENSOR s3610-193 7-50 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 733 LVPS STBY +5VDC PL 5.1 P/J211 P/J341 SD-Card (Option) STBY +5VDC PL 5.1 From AC Power P/J305 Ethernet Port P/J314 P/J311 USB Port Wireless Adapter (Option) PL5.1 P/J312 P/J361 N.C. P/J362 N.C. s3610-194 Phaser 3610, WorkCentre 3615 Service Manual 7-51...
  • Page 734 +3.3VDC Front USB PWB PL 5.2 From AC Power +24VDC P/J415 (+24VDC) +24VDC Front USB Port MFP Console PL 1.5 P/J416 P/J411 USB Port Ethernet Port P/J414 P/J432 SPEAKER OUT Speaker PL5.2 s3610-229 7-52 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 735 Scan Sensor (Feed Sensor) P/J454 Scanner Home Position Sensor DADF Stage Sensor DADF Motor LED Lamp Pick Motor Carriage Motor (FB Motor) P/J452 DADF Tray Assembly PL 6.1 Legal Paper Sensor P/J453 s3610-202b Phaser 3610, WorkCentre 3615 Service Manual 7-53...
  • Page 736 PL 5.3 Take Away Clutch (Registration Clutch) P/J24 P/J421 P/J4213 PL 7.2 Path Sensor P/J4214 P/J4212 PL 7.4 Not used Option Motor Assy To Second Feeder P/J4231 P/J423 P/J422 P/J4221 PL 7.1 s3610-188 7-54 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 737 FPOT (First Print Output Time) • Operating Environment • Safety / Environment Conditions • Print Image Quality • Printer Options • ESS Specification • IIT (Image Input Terminal) Specifications (3615) • FAX Specifications (3615) • Media Guidelines Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 738 Optional Phaser3610DN Optional Bitmap 1 slot 512MB 2 Line Optional Optional Phaser3610NM Optional Bitmap 1 slot 512MB 2 Line Optional Optional Phaser3610DNM Optional Bitmap 1 slot 512MB Y: feature available, N: feature not available Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 739 The operator panel displays various settings, instructions, and error messages for copying, sending a fax, scanning, and printing. It has touch sensor and buttons for user operations. The operator panel is also referred to as just “Panel” in this specification. Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 740 [4.3 inch Touch Panel] AIO Controller PSTN/PBX Network (Rear) Option IOT MCU ・SD-Card USB2.0 (Rear) Wireless Network (Option) Option USB host 2.0 (Rear) 550 Sheet Feeder USB host 2.0 (Front) (For USB Memory) ZaA06001XB Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 741 1390 W (Max) or less (3615) Surge Current When the power switch is turned on, the surge current shall be maximum 50Amp (Cold start)/135Amp (Hot start) at first 2.5msec, and 80Amp(120V/220V/240V) / 85Amp(100V) within 10msec. Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 742 11 / 280 3.93 / 100 3.7 / 94 1.3 / 0.591 Width Depth Height Weight Drum Cartridge (in/mm) (in/mm) (in/mm) (lb/kg) 12 / 307 10.27 / 261 5.47 / 139 3.2 / 1.471 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 743 (Space occupied by the operator is not included.) • Top View FRONT REAR 110mm 400mm 893mm 393mm 100mm 600mm 426mm 400mm ZaS06002FA • Right-side View REAR FRONT 400mm 110mm 715mm 315mm 426mm 600mm 400mm ZaS06006FA Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 744 (Space occupied by the operator is not included.) • Top View FRONT REAR 110mm 400mm 995mm 495mm 100mm 600mm 492mm 400mm ZaA08007XA • Right-side View FRONT REAR 320mm 871mm 110mm 551mm 492mm 600mm 400mm ZaA08008XA Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 745 Each Toner Cartridge has a CRUM (Customer Replaceable Unit Meter) to record new or used cartridge and usage information. The CRUM contains a company ID, Region ID, and Xerox company name. A CRUM counts the amount of remaining toner. When toner empty is detected, Life End status will be sent to indicate toner empty.
  • Page 746 Scan Mode (3615) In this mode, the IIT is operating for copy scanning, local scanning, network scanning, and FAX scanning. FAX Communication Mode (3615) In this mode, FAX sending/receiving is in progress. 8-10 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 747 Indicate Report Print from CWIS • Start sending or polling data at a communication start time specified by the operator • (3615) Receiving a FAX Job. • (3615) Receiving a direct FAX job. Phaser 3610, WorkCentre 3615 Service Manual 8-11...
  • Page 748 Ready Temp. (Half) Working Working Sleep Energy Rest Rest Saver but- Rest Rest Rest ton and Deep Rest Ready LED Sleep only Note: *1: Interface Port: USB Port (Type A/Type B), Ethernet Port 8-12 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 749 Paper Tray (Ready mode) A4SEF Plain A4SEF Plain Standard Tray (Tray 1) A4SEF Plain Optional Tray (Tray 2) 6.5 sec. or less A4SEF Plain Optional Tray (Tray 3) A4SEF Plain Optional Tray (Tray 4) Phaser 3610, WorkCentre 3615 Service Manual 8-13...
  • Page 750 Rotate Stop Stop Stop LVPS Fan Rotate (High Rotate (Low Rotate (Low Stop Speed) Speed) Speed) Accessible Accessible Accessible Not Accessible Operating Standby Standby Standby to receive ESS Fan Operating Stop Stop Stop 8-14 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 751 The storage altitude shall be0 to 10,170 ft. (0 to 3100 meters). This can be extended to 0 to 49,212 ft. (0 to 15,000 meters) when shipped by air. Note: Provided that the cargo bay is pressurized to 70.9275 Kpa or higher. Phaser 3610, WorkCentre 3615 Service Manual 8-15...
  • Page 752 • Measured according to ISO7779 and declared according to ISO9296. Sound Power Level(Unit B Mode LWAD Running (3610) 6.83 B 7.13 B Running (3615) 7.18 B 7.48 B Standby 5.0 B 5.3 B 8-16 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 753 The image quality defined in this chapter is applied to fresh paper that is just opened after left unopened for 12 hours under the printer's operating environment. Printer condition The image quality defined in this chapter is guaranteed when the printer does not have any fault. Phaser 3610, WorkCentre 3615 Service Manual 8-17...
  • Page 754 4.1mm 207.7mm 4.1mm 355.6mm (14inch) Print image quality 347.4mm guaranteed area 4.1mm 215.9mm (8.5inch) ZaS06004XA Evaluation Criteria The print image quality is guaranteed with the Spec. In rate = 90% (g = 90%). 8-18 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 755 Microsoft Windows 8 (32bit / 64bit) • Mac OS X 10.5 (PPC/x86) • Mac OS X 10.6/10.7/10.8 (x86/x64)) • Red Hat Enterprise Linux 5/6 Desktop (x86) • SUSE Linux Enterprise Desktop 10/11 (x86) Phaser 3610, WorkCentre 3615 Service Manual 8-19...
  • Page 756 Specification Connector One Type-A connector Protocol Hi-speed USB2.0 compatible Supported Class USB Mass Storage Class Ethernet Port Item Specification Connector One RJ-45 connector Protocol 10 Base-T / 100 Base-TX / 1000 Base-T compatible 8-20 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 757 WiFi Protected Setup (WPS) Push Button Configuration (PBC), Personal Identification Number (PIN) Note: Connection to a Linux machine is not guaranteed. Only for infrastructure connection and when Linux terminal is connected with Wired LAN connection. Phaser 3610, WorkCentre 3615 Service Manual 8-21...
  • Page 758 Mac OS X • Windows XP/Server2003/Vista/ Server2008/ TCP/IP 7/Server2008 R2/Server2012/ 8 [Print] • Windows Vista/Server2008/ /Server2008- Web Services on R2/Server2012/ 8 TCP/IP Devices [Scan] (3615) • Windows Vista/7/Server2012/8 Note: *1: Need SD-Card Option. 8-22 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 759 Address Book (3615) LDAPS TCP/IP Address Book Need SD Option The following MIBs are supported. • RFC1213 MIB-II • RFC1514 Host Resources • RFC1759 Printer MIB • Printer port monitor MIB • XCMI MIB Phaser 3610, WorkCentre 3615 Service Manual 8-23...
  • Page 760 Windows XP / Server2003 / Vista / Server2008/ 7 /Server2008 R2 / Server 2012 / 8 Ver 1.6 TIFF JPEG HBPL Yes: Supported, No: Not supported PCL Font 94 fonts 49 symbol sets for XC. PostScript Font Same as built-in PCL font. 8-24 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 761 IP Filter The user can select to accept or reject jobs for the specified IP address. Up to 5 IP addresses can be specified. IP filter is available only to LPD and Port 9100. Phaser 3610, WorkCentre 3615 Service Manual 8-25...
  • Page 762 Date and time when error has occurred • Error code Billing Counter The PV counter counts the number of sheets printed properly (Similar to Odometer). Counter Description Total PV (7 digits) Count the total number of sheets printed. 8-26 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 763 43dBm. For V.34, 33600bps communication speed shall be guaranteed in the range from -9 through - 19dBm, and 16800bps or higher communication speed in the range from -19 through -43dBm. For V.34, normal communication shall be guaranteed in the range from -9 through -43dBm. Phaser 3610, WorkCentre 3615 Service Manual 8-27...
  • Page 764 Document thickness is 3.93 in (100mm) or less when the platen cover (DADF) is opened. However, when the DADF is closed, it must remain horizontal for up to 0.78 in. (20mm) thickness of book. 8-28 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 765 Evaluation Dept.) Document Image Area Scanning area is as follows (Platen mode): • Max: 8.5 x 14 in. (215.9mm x 355.6mm) Document Setting Reference Position Left rear corner as viewed from the front side. Phaser 3610, WorkCentre 3615 Service Manual 8-29...
  • Page 766 Documents folded by 0.2 in. (5mm) or more in height and 0.8 in. (20mm) or less in length • Documents of which basis weight is less than 50g/m2 or more than 125g/m2. • Documents that meet more than one condition defined in this performance specification for document not guaranteed. 8-30 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 767 Open the DADF left cover and pull out the document. If you cannot pull out the jammed document, lift up the lever that you can see at the front side when the left cover is opened to release the nip of the document pull-in part, and then remove the document. Phaser 3610, WorkCentre 3615 Service Manual 8-31...
  • Page 768 V.34 (33.6 /31.2 /28.8 /26.4 /24 /21.6 /19.2 /16.8 /14.4 /12 /9.6 /7.2 /4.8 /2.4kbps) • V.17 (14.4 /12 /9.6 /7.2kbps) • V.29 (9.6 /7.2kbps) • V.27ter (4.8 /2.4kbps) Halftone/Compression Method 1bit, JBIG, MMR, MR, MH encoding. Communication Control Procedure Complies with ITU-T recommendation T.30. 8-32 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 769 The sending time is calculated in the following formula: • Sending time = Call setup time + Tm + (N x Tp) + {(N-1) x Tn} + Tu (sec) (N: Send quantity, Tp: Image transmission time) Phaser 3610, WorkCentre 3615 Service Manual 8-33...
  • Page 770 The amount of moisture in the paper affects both print quality and the ability of the printer to feed the paper properly. Paper should remain in its original packaging until loaded. This limits the exposure of the paper to moisture changes that can degrade its performance. 8-34 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 771 Rough-edged, rough or heavily textured surface papers or curled papers • Recycled papers containing more than 25% post-consumer waste that do not meet DIN 19 • Multiple-part forms or documents • Perforated or pre-cut label paper Phaser 3610, WorkCentre 3615 Service Manual 8-35...
  • Page 772 Specifications 8-36 Phaser 3610, WorkCentre 3615 Service Manual...
  • Page 774 Copyright © 2012, Xerox Corporation. All rights reserved. Unpublished rights reserved under the copyright laws of the United States. Part#: 702P00566...

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