Table of Contents
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Table of Contents
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Summary of Contents for Tyro Pro
- Page 1 Tyro Pro EFTPOS machine User guide...
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Page 2: Table Of Contents
It provides useful tips and steps for commonly used functions and questions. 1. Getting started What’s in the box? 2. Handy information 3. Your new Tyro Pro EFTPOS machine 4. Getting set up Installing and charging the battery 4.2 Inserting a paper roll 4.3 Network... -
Page 3: Getting Started
MID(s) in communications and service updates. *Please note, when calling Tyro for assistance with your EFTPOS machine, ID checks may be performed dependent on the nature of the enquiry. It’s important you keep your contact details with Tyro updated, so we can make sure you have the information you need to keep your EFTPOS machine running smoothly. -
Page 4: Your New Tyro Pro Eftpos Machine
Return to table of contents 3. Your new Tyro Pro EFTPOS machine Power button Volume keys USB Type-C connector for power charging Paper roll cover Battery cover Contactless sensor High resolution touch screen Smart card reader Easy loading printer 10. LEDs for contactless transactions 11. -
Page 5: Getting Set Up
Note: Only use paper rolls provided by Tyro – unapproved paper rolls may damage the printer in your machine. Open the paper cover by lifting the catch located at the top of your Tyro Pro and pull the cover down towards the back of the machine. -
Page 6: Network
Return to table of contents Network You need an internet connection to process a transaction. Your new Tyro Pro provides mobile and WiFi network connectivity options. We recommend that you use WiFi; the machine will attempt to automatically switch over to the mobile network if it is unable to connect to your WiFi. -
Page 7: Payments App
When prompted to set your Admin password, enter and confirm, and hit ‘Next’. The Admin password gives you access to manage your device settings and change your Payments app preferences. Note: All passwords protect the security of your Tyro Pro, so you don’t want them to be too easy to guess. When choosing your password, please note: •... -
Page 8: Other Products Available To You
Tyro App You can’t be in-store all the time. But with the Tyro App you can stay on top of business with real time EFTPOS data, letting you access hourly transaction reports for each of your locations, check Tyro Service Status, and access Tyro Help. -
Page 9: Start Transacting
Google Pay, Apple Pay, and Samsung Pay *If you already have a merchant agreement with American Express please call Customer Support 24/7, 365 days a year on 1300 00 TYRO (8976) to organise enablement on your machine. If you don’t have a Merchant Agreement with American Express, Tyro can fulfil that for you on behalf of American Express as long as you’re eligible for the American Express Direct Settlement program with Tyro. -
Page 10: Settlement Reports
Return to table of contents 7. Settlement reports Tyro Pro has an automatic settlement procedure in place, meaning you won’t need to manually settle the machine every day. The machine is defaulted to settle at 5am. Accessing Settlement reports To see settlements for the pending day, or the previous day: Select the icon on the Purchase screen (top left-hand corner). -
Page 11: Troubleshooting
Return to table of contents 10. Troubleshooting 10.1 Reboot your Tyro Pro The first step to resolving a problem with Tyro Pro is to reboot: Hold down the power button for a few seconds. Select ‘Restart’. Allow a minute for the machine to reboot. -
Page 12: Error Codes And Descriptions
51 Insufficient funds Restricted item 52 No cheque account TE Switch error 53 No savings account Y1, Y2, Y3 Chip approved transaction 54 Expired card Z1, Z2, Z3 Chip declined transaction 55 Incorrect PIN Tyro Pro EFTPOS machine user guide... -
Page 13: Ensuring You're Protected
If you suspect tampering of your device, or if your device has gone missing – please contact the Pilot support team on 02 8311 5884 between 8am and 8pm, Monday to Friday. Tyro Pro EFTPOS machine user guide... - Page 14 Google Pay and Google Play logo are trademarks of Google LLC. If you have any questions regarding the label, or the power supply unit itself, please contact the Pilot support team on 02 8311 5884 between 8am and 8pm, Monday to Friday. 2022 © Tyro Payments Limited. All rights reserved.
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