Lexmark C500N User Manual
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Lexmark C500N User Manual

Lexmark C500N User Manual

Lexmark c500n: users guide
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See also: Service Manual , Setup & Installation
C500n (5023-xxx)
User's Guide
www.lexmark.com
March 2006
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc.,
registered in the United States and/or other countries.
© 2006 Lexmark International, Inc.
All rights reserved.
740 West New Circle Road
Lexington, Kentucky 40550

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  • Page 1 C500n (5023-xxx) User’s Guide www.lexmark.com March 2006 Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. © 2006 Lexmark International, Inc. All rights reserved. 740 West New Circle Road...

  • Page 2: Safety Information

    • This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark components. The safety features of some parts may not always be obvious. Lexmark is not responsible for the use of other replacement parts.

  • Page 3: Installation Environment

    Installation Environment Since the installation environment affects the printer, install the printer on a mounting stand or a desk at a place suitable for the printer operation. The following gives the ranges of temperature and humidity acceptable for printer operation. •...

  • Page 4: Table Of Contents

    Contents Chapter 1: Overview ... 4 Basic model ... 4 Configured model ... 4 Understanding the printer operator panel ... 5 Chapter 2: Installing and removing options ... 7 Installing a 530-sheet drawer ... 8 Securing the drawer to the printer ... 9 Removing options ...
  • Page 5 Replacing the fuser ... 44 Replacing the waste toner bottle ... 47 Replacing the photodeveloper cartridge ... 49 Recycling Lexmark products ... 52 Cleaning the printhead lens ... 52 Chapter 6: Clearing jams ... 55 Hints for avoiding jams ... 55 Identifying the media path ...

  • Page 6: Chapter 1: Overview

    The following illustration shows the basic model and features of the Lexmark™ C500n printer. Operator panel Output bin Standard tray (250-sheet tray) Configured model The following illustration shows the 530-sheet drawer option available for the Lexmark C500n.For more information, see Installing and removing options. Optional 530-sheet drawer Overview...

  • Page 7: Understanding The Printer Operator Panel

    Understanding the printer operator panel The display panel is a two line, gray scale display that shows text. The Go and Stop buttons are located below the display panel, and the Back, Navigation, and Select buttons are located below the Go and Stop buttons. Display panel Stop Back...
  • Page 8 Button Function Display panel The display panel shows messages describing the current state of the printer and indicating possible printer problems you must resolve. The top line of the display is the header line. Tray1:Letter Ready ERROR Error light The error light appears whenever a service message occurs. For more information, see the Menus and Messages Guide.

  • Page 9: Chapter 2: Installing And Removing Options

    Installing and removing options You can customize your printer by adding optional input devices. You can also use these instructions to help you locate an option for removal. Install the printer and any options you have purchased in the following order: CAUTION: If you are installing options after setting up the printer, turn the printer off and unplug the power cord before continuing.

  • Page 10: Installing A 530-Sheet Drawer

    Installing a 530-sheet drawer Once you have selected a location and positioned an optional drawer, you are ready to position the printer. Lift the printer by the recessed handholds on both sides, and place it on the optional drawer. CAUTION: The printer weighs 29 kg (66 lb), and requires at least two people to lift it safely.

  • Page 11: Securing The Drawer To The Printer

    Securing the drawer to the printer Align one bracket with the hole on the right side of the printer as shown. Press the bracket flat against the printer, and then tighten the thumbscrew. Starting at the front of the printer, push the right side cover onto the printer, fitting each slot on the cover over its corresponding tab on the optional drawer in order to cover the gap between the printer and the optional drawer.
  • Page 12 Align the other bracket with the hole on the left side of the printer as shown. Press the bracket flat against the printer, and then tighten the thumbscrew. Starting at the front of the printer, push the left side cover onto the printer, fitting each slot on the cover over its corresponding tab on the optional drawer in order to cover the gap between the printer and the optional drawer.

  • Page 13: Removing Options

    Removing options If the printer location needs to change or the printer and media handling options need to be shipped to a new location, all media handling options must be removed from the printer. For shipping, pack the printer and media handling options securely to avoid damage.

  • Page 14: Installing And Removing Options

    Installing and removing options Starting at the back of the printer with the left side cover, gently pull each of the four slots off of their matching tabs as you work your way to the front of the printer. Removing options...
  • Page 15 Loosen the right thumbscrew and remove the right bracket. Loosen the left thumbscrew and remove the left bracket. Loosen Thumbscrew Loosen Thumbscrew Bracket Removing options...
  • Page 16 Installing and removing options Lift the printer off of the optional drawer and set the printer aside. CAUTION: The printer weighs 29 kg (66 lb) and it requires at least two people to lift it safely. Make sure your fingers are not under the printer when you set it down. Removing options...

  • Page 17: Chapter 3: Printing

    Printing This chapter covers tips for printing, how to print certain lists of information from your printer, and how to cancel a job. Tips for successful printing Tips on storing media Store your media properly. For more information, see Storing media. Avoiding jams If you select appropriate paper or specialty media (transparencies, labels, and card stock), you are assisting in trouble-free printing.

  • Page 18: Canceling A Job From The Printer Operator Panel

    Canceling a job from the printer operator panel If the job you want to cancel is printing: Press to take the printer offline. Press to cancel the print job. Canceling a job from a computer running Windows Canceling a job from the taskbar When you send a job to print, a small printer icon appears in the right corner of the taskbar.

  • Page 19: Printing The Status Page

    Press Delete. Printing the status page The status page shows parts life and printing information. You can use this page to determine the status of your supplies. Make sure the printer is on and the Ready message appears. Press Press until you see Test Menu, and then press Press until you see StatusPage and then press...

  • Page 20: Chapter 4: Media Specifications

    Selecting the appropriate media for the printer helps avoid printing problems. The following sections contain guidelines for choosing the correct media for the printer. For detailed information about media characteristics, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/publications.

  • Page 21: Media Specifications

    Media specifications Weight The printer can automatically feed paper weights from 60 to 176 g/m (16 to 47 lb bond) grain long. Paper lighter than 60 g/m (16 lb) might not be stiff enough to feed properly, causing jams. For best performance, use 90 g/m (24 lb bond) grain long paper.

  • Page 22: Unacceptable Paper

    Unacceptable paper The following papers are not recommended for use with the printer: • Chemically treated papers used to make copies without carbon paper, also known as carbonless papers, carbonless copy paper (CCP), or no carbon required (NCR) paper • Preprinted papers with chemicals that may contaminate the printer •...

  • Page 23: Selecting Preprinted Forms And Letterhead

    • Store paper in an environment where the temperature is approximately 21°C (70°F) and the relative humidity is 40%. • Store cartons of paper on a pallet or shelf rather than directly on the floor. • If you store individual packages of paper out of the original carton, make sure they rest on a flat surface so the edges do not buckle or curl.

  • Page 24: Printing On Letterhead

    170°C (338°F). Use only transparencies that are able to withstand these temperatures without melting, discoloring, offsetting, or releasing hazardous emissions. For detailed information, see the Card Stock & Label Guide, which is available on the Lexmark Web site at www.lexmark.com/publications.
  • Page 25 • Use only new, undamaged envelopes. • For best performance and to minimize jams, do not use envelopes that: – Have excessive curl or twist – Are stuck together or damaged in any way – Contain windows, holes, perforations, cutouts, or embossing –...

  • Page 26: Labels

    Try a sample of any labels you are considering using with the printer before purchasing a large quantity. For detailed information on label printing, characteristics and design, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/publications. When printing on labels: •...

  • Page 27: Card Stock

    Note: If you use a media size not listed, select the next larger size. For detailed information on label printing, characteristics, and design, see the Card Stock & Label Guide, available on the Lexmark Web site at www.lexmark.com/publications. Storing media...
  • Page 28 Media sizes and support Legend  — supported ✘— unsupported Media size Dimensions 210 x 297 mm (8.27 x 11.7 in.) 148 x 210 mm (5.83 x 8.27 in.) JIS B5 182 x 257 mm (7.17 x 10.1 in.) Letter 215.9 x 279.4 mm (8.5 x 11 in.) Legal...
  • Page 29 Media sizes and support (continued) Legend  — supported ✘— unsupported Media size Dimensions Universal* 250-sheet letter tray**: 104.8 x 210 mm to 215.9 x 297 mm (4.125 x 8.27 in. to 8.5 x 11.7 in.) 250-sheet legal tray**: 104.8 x 210 mm to 215.9 x 355.6 mm (4.125 x 8.27 in.
  • Page 30 Media support for models and sources Legend  — supported ✘— unsupported Standard tray 250-sheet letter size tray Media (Tray 1) Paper Card stock Transparencies Paper labels Envelopes Glossy paper Media types and weights Legend  — supported ✘— unsupported Media Type Paper...
  • Page 31 Lexmark recommends Lexmark part number 12A5940 for letter-size transparencies and Lexmark part number 12A5941 for A4-size transparencies. Use glossy paper Lexmark Part Number 12A5950 for letter size and Lexmark Part Number 12A5951 for A4 size. Identifying media sources and specifications...

  • Page 32: Using The Output Bin

    Media capacities Legend  — supported ✘— unsupported Standard tray 250-sheet letter size tray Media type (Tray 1) Paper 250 sheets* Card stock 30 sheets** Labels Transparencies Envelopes 10 of Com 10 * Based on 20 lb paper. ** 30 sheets of 90 lb card stock or 25 sheets of 110 lb card stock. Using the output bin The output bin holds up to 250 sheets of 20 lb paper and is located on top of the printer.
  • Page 33 Media specifications Load the standard tray or optional trays in the same way. The width and length guide tabs look different; however, all of them squeeze and move in the same manner. Pull the tray out. Remove the tray completely. Loading the trays...
  • Page 34 Squeeze the length guide tabs together as shown. Slide the guide to the correct position for the size of paper you are loading. For setup, load letter- or A4-size paper based on the standard size for your country or region. Notice the size indicators on the bottom of the tray on both sizes of the guide.
  • Page 35 size indicators on the bottom left of the tray. Notice the load line label on the side of the tray which indicates the maximum stack height for your media. Width guide tabs Size indicators This second illustration shows the tabs, the size indicators, and the load line for the optional 530-sheet tray which is part of the optional 530-sheet drawer.

  • Page 36: Loading Envelopes In The Standard Tray

    Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the media. Straighten the edges on a level surface. Load the paper stack with the recommended print side faceup. Load the stack toward the rear of the tray as shown.
  • Page 37 Squeeze the width guide tabs as shown in step 3 on page 32. Slide the width guide to the correct position for the size of envelope you are loading. Notice the size indicators on the bottom left of the tray. Push the envelope stack aid tabs toward each other.
  • Page 38 Load envelopes flap side down with the stamp area and flap on the left. The end of the envelope with the stamp area enters the printer first. Warning: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self-stick adhesives. These envelopes may severely damage the printer.

  • Page 39: Using The Media Support In The Output Bin

    Using the media support in the output bin Use the media support so a stack of media does not skew in the output bin. To use the media support: Grasp the edges of the media support at the indentations in the output bin. Lift the media support.

  • Page 40: Chapter 5: Maintenance

    To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark Authorized Supplies Dealers in your area. In other countries or regions, visit the Lexmark Web site at www.lexmark.com or contact the place where you bought your printer.

  • Page 41: Ordering A Fuser

    Yields are based on an approximate coverage of 5%. Ordering a fuser When the Replace Fuser message appears, the fuser has been exhausted and will need to be replaced. Order Lexmark part number 20K0506 for a low-voltage (120V/50–60Hz) printer or 20K0507 for a high-voltage (220–240V/50–60Hz) printer.

  • Page 42: Maintaining Your Printer For Long Term Storage

    If you need more information about changing menu settings, see the Menus and Messages Guide on the Software and Documentation CD. Maintaining your printer for long term storage If you turn the printer off for an extended period, remove the fuser. Pull the fuser pressure release levers open and then store the fuser.

  • Page 43: Replacing The Toner Cartridges

    Replacing the toner cartridges When a Check Toner xxxx message appears on the operator panel, you should order the appropriate print cartridge. Replace the cartridge when the Replace Toner x message appears. For more information, see the Menus and Messages Guide on the Software and Documentation CD. Pull the front door release latch forward and gently lower the front door.
  • Page 44 Maintenance Remove the cover and any other packing material or tape from the cartridge. Warning: Do not touch the roller surface under the toner cartridge cover. Touching the surface may damage the roller. Replacing the toner cartridges...
  • Page 45 When you return a used toner cartridge, you contribute to a worldwide recycling effort at no cost to you. For best results, use Lexmark supplies with the printer. Damage caused to the printer by use of third-party supplies is not covered under your Lexmark printer warranty.

  • Page 46: Replacing The Fuser

    Replacing the fuser When Replace Fuser appears on the operator panel, you must replace the fuser immediately. For more information, see Ordering a fuser. CAUTION: The fuser and the inside of the printer near the fuser may be hot. Wait for it to cool before replacing the fuser.
  • Page 47 Turn the two green fuser release levers as shown. Grasp the used fuser by the handles and lift it straight up. Dispose of the used fuser. Handle Unpack the new fuser. Remove any packaging material or tape. Grasp the new fuser by the handles and align it with its opening. Gently lower it into place.
  • Page 48 Turn the two green levers as shown to lock the new fuser into place. Push the other two green release levers down. Close the rear door. Turn the printer on. When the printer returns to Ready, reset the fuser count. See Ordering a fuser for information on resetting the fuser count.

  • Page 49: Replacing The Waste Toner Bottle

    Replacing the waste toner bottle When Replace WT. Pack appears on the operator panel, you need to replace the waste toner bottle soon. Make sure you have ordered one. For more information, see Ordering a waste toner bottle. Unpack the box. It contains a new waste toner bottle, a bottle cap, and a plastic bag. Remove any packaging material or tape from the items.
  • Page 50 Plug the hole of the used waste toner bottle with the bottle cap. Wrap the used waste toner bottle in the plastic bag and dispose of the bag properly. Grasp the handle on the new waste toner bottle and align it with its opening. Push it straight in.

  • Page 51: Replacing The Photodeveloper Cartridge

    Replacing the photodeveloper cartridge When Replace Belt CG appears on the operator panel, you need to replace the photodeveloper cartridge immediately. For more information, see Ordering a photodeveloper cartridge. Pull up on the top door release latch. Pull the top door up, then rotate it backwards to its open position. Push the latches toward each other to release the photodeveloper cartridge.
  • Page 52 Grasp the handle and pull the used photodeveloper cartridge straight up. Dispose of it properly. Carefully unpack the new photodeveloper cartridge. Remove any packaging material or tape. Remove the two clips on the sides of the photodeveloper cartridge. Warning: Do not touch the photoconductor film, which is the shiny green part of the photodeveloper cartridge. Replacing the photodeveloper cartridge...
  • Page 53 Grasp the handle of the new photodeveloper cartridge and align it with its opening. Gently lower it into place. Push the latches away from each other to lock the photodeveloper cartridge into place. Close the top door. Turn the printer on. When the printer returns to Ready, reset the photodeveloper belt count. See Ordering a photodeveloper cartridge for information on resetting the belt count.

  • Page 54: Recycling Lexmark Products

    Recycling Lexmark products To return your Lexmark products to Lexmark for recycling: Visit our Web site: www.lexmark.com/recycle Follow the instructions on your screen. Cleaning the printhead lens Clean the printhead lens when you see print quality problems as mentioned in in the Troubleshooting chapter.
  • Page 55 Gently wipe the printhead lens in one direction using a clean, dry lint-free cloth. Push the lens cover down. Replace the Photodeveloper cartridge, for more information see Replacing the photodeveloper cartridge on page 49. Push the latches away from each other to lock the photodeveloper cartridge into place. Close the top door.
  • Page 56 Close the front door. Turn the printer on. Cleaning the printhead lens...

  • Page 57: Chapter 6: Clearing Jams

    Use only recommended paper or specialty media (referred to as media). See Media guidelines for more information. See the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/ publications for more information about which media will provide optimum results for your printing environment.

  • Page 58: Identifying The Media Path

    Identifying the media path The following illustration shows the path that media travels through the printer. The path varies depending on the input source (tray 1 or tray 2). Tray1 JAM-A Tray2 JAM-A JAM-C Identifying the media path JAM-B...

  • Page 59: Accessing Jam Areas

    Accessing jam areas Open doors and covers, and remove trays to access jam areas. The illustration shows the location of sources and possible jam areas. Standard tray (Tray 1) 530-sheet tray (Tray 2) Use the following table to locate instructions for a particular jam; however, to resolve any message, you must clear all media from the media path.
  • Page 60 JAM-A Tray, Rear (tray 1) A JAM-A Tray, Rear message indicates the media is jammed in either tray 1 or tray 2. The affected tray is indicated by the Tray x message. Tray x could be the 250-sheet letter size tray or the optional 250-sheet legal size tray (Tray 1), or the optional 530-sheet tray (Tray 2).
  • Page 61 JAM-A Tray, Rear(tray 2) A JAM-A Tray, Rear message indicates the media is jammed in either tray 1 or tray 2. The affected tray is indicated by the Tray x message. To clear a jam from the optional 530-sheet tray (Tray 2): Pull the tray out.
  • Page 62 JAM-B Rear A JAM-B Rear message indicates the media is jammed behind the rear door. Push the rear door release latch. Gently lower the rear door. Identifying the media path...
  • Page 63 Pull the fuser pressure release levers to release tension on the media. Grasp each side of the jammed media. Pull it to the rear of the printer and then out. Fuser pressure release lever Note: Gently pull the media out so you do not tear it. Close the rear door.
  • Page 64 JAM-C Rear A JAM-C Rear message indicates the media is jammed behind the rear door above the fuser. Push the rear door release latch and gently lower the rear door. For more information, see the illustrations on page 60. Pull the fuser pressure release levers to release tension on the media. Grasp each corner of the jammed media, and pull it up and out.

  • Page 65: Chapter 7: Administration

    Administration The following sections are for a network administrator in charge of the printer. Memory requirements Your printer ships with 64MB of memory for fast, efficient processing of color jobs. Restoring factory default settings When you first enter the printer menus from the operator panel, you may notice an asterisk (*) next to a value in the menus. This asterisk indicates the factory default setting.

  • Page 66: Disabling And Enabling Power Saver

    Disabling and enabling power saver To adjust the SleepMode (power saver) setting in the Config Menu: Make sure the printer is on and the Ready message appears. Press Press until you see Config Menu, and then press Press until you see SleepMode, and then press Press until you see off (choose on to enable), and then press Press...

  • Page 67: Chapter 8: Troubleshooting

    Troubleshooting Solving basic printer problems Sometimes printer problems are very easy to solve. When you have a problem, first make sure that: • If a message is displayed on the operator panel, you consult the Menus and Messages Guide on the Software and Documentation CD.

  • Page 68: Solving Display Problems

    Verify that you have properly configured the printer for network printing. See the Software and Documentation CD or the Lexmark Web site for information. Make sure you are using a recommended interface cable. See the Setup Sheet for cable specifications.

  • Page 69: Solving Print Quality Problems

    Solving print quality problems You can solve many print quality problems by replacing a supply or maintenance item that has reached the end of its intended life. Check the operator panel for a message about a printer consumable. See Determining the status of supplies for information about other ways to identify consumables that need to be replaced.
  • Page 70 Symptom Cause Streaked horizontal lines The toner cartridges may be defective, empty, or worn. The fuser may be defective or worn. ABCDE ABCDE ABCDE Streaked vertical lines Toner is smeared before fusing to the paper. The toner cartridges are defective. ABCDE ABCDE ABCDE...
  • Page 71 Symptom Cause Transparency print You are using transparencies that quality is poor do not meet the printer specifications. (Print has inappropriate light or dark spots, toner is smeared, horizontal or vertical light bands appear, or color does not project.) Toner specks The toner cartridges are defective.

  • Page 72: Solving Color Quality Problems

    Symptom Cause Incorrect margins Guides in the selected tray are set for a different size paper than what is loaded in the tray. Skewed print Guides in the selected tray are not in the correct position for the (Print is inappropriately paper size loaded in the tray.

  • Page 73: Solving Option Problems

    Solution Use recommended media. See the Card Stock & Label Guide available on our Lexmark Web site at www.lexmark.com for detailed specifications. See Clearing jams for more information. See Hints for avoiding jams for information that can help prevent jams from occurring.

  • Page 74: Solving Network Printing Problems

    You need to know your printer model type and serial number. Refer to the label on the right side or the inside of the front door of the printer for this information. For service, contact the Lexmark support site for customer service at http://support.lexmark.com, and report a description of the problem.

  • Page 75: Notices

    Notices Cautions and warnings Note: A note identifies something that could help you. CAUTION: A caution identifies something that could cause you harm. Warning: A warning identifies something that could damage your product hardware or software Static sensitivity notice This symbol identifies static-sensitive parts. Do not touch in the areas near these symbols without first touching the metal frame of the printer Notices...

  • Page 76: Industry Canada Compliance Statement

    The Lexmark C500n printer base and network printer, Type 5023-110, has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

  • Page 77: Japanese Vcci Notice

    Notices Korean MIC statement Japanese VCCI notice Notices...

  • Page 78: Noise Emission Levels

    The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.

  • Page 79: Statement Of Limited Warranty

    This limited warranty applies to the United States and Canada. For customers outside the U.S., refer to the country-specific warranty information that came with your product. This limited warranty applies to this product only if it was originally purchased for your use, and not for resale, from Lexmark or a Lexmark Remarketer, referred to in this statement as “Remarketer.”...
  • Page 80 Your sole remedy under this limited warranty is set forth in this document. For any claim concerning performance or nonperformance of Lexmark or a Remarketer for this product under this limited warranty, you may recover actual damages up to the limit set forth in the following paragraph.
  • Page 81 Notices Additional rights Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions contained above may not apply to you. This limited warranty gives you specific legal rights.

  • Page 82: Index

    24 printer maintenance 24 laser notices 77 letterhead 21 guidelines 21 page orientation 22 printing 22 Lexmark Authorized Supplies Dealers 38 loading standard tray envelopes 34 letterhead 34 trays optional 530-sheet tray 30 standard tray 30 Macintosh 16...
  • Page 83 characteristics 18 sizes 26 types 28 weights 28 media support, using 37 menu settings page, printing 17 menus, printing menu settings page 17 model type 72, 74 Navigation buttons 5 optional 250-sheet legal-size tray 30 options verifying installation with menu settings page 17 ordering maintenance items 38 fuser 39...
  • Page 84 safety information 2 serial number 72 settings,restoring, factory 63 status of supplies, determining 38 status page, printing 17 Stop button 5 storing media 25, 40 supplies 40 toner cartridges 40 supplies fuser 39 ordering 38 ordering toner cartridges 38 photodeveloper cartridge 39 recycling 43 status 38 storing 40...

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