Chapter 3. Troubleshooting - Lenovo 51J0155 User Manual

Chapter 3. Troubleshooting

The following information provides some troubleshooting hints and tips to assist you if you experience
any problems with your Lenovo USB Smartcard Keyboard option.
Problem: The smart card reader does not work properly.
Solution: Check if the Lenovo USB Smartcard Keyboard hotkey driver and the smart card reader driver
have been properly installed, and check the status of the smart card indicator according to the following
table.
Table 1. Smart card indicator
Smart card indicator (dual-color LED)
Green
Off
1500 ms On
500 ms On and 500 ms
Off
Off
On
100 ms On and 100 ms
Off
Off
Note: Contact your Lenovo service representative if the problem persists.
Problem: The ThinkVantage button does not work correctly. When I press the ThinkVantage button,
neither the ThinkVantage Productivity Center nor the Lenovo Care program opens.
Solution: Check if these programs have been installed on your computer. If neither of these programs is
installed, the Windows System Information window will display when you press the ThinkVantage
button.
Problem: I pressed a key once, but the computer responded as if I pressed it twice.
Solution: Check the keyboard Repeat delay or Repeat rate settings.
To change the Repeat delay or Repeat rate settings, do the following:
1. Depending on your Start menu mode, click Start → Control Panel or Start → Settings → Control Panel.
2. Double-click Keyboard.
3. Click the Speed tab for Repeat delay or for Repeat rate.
4. Move the Repeat delay slider to Long or the Repeat rate slider to Slow.
5. Click OK.
© Copyright Lenovo 2009
Amber
Off
Off
Off
On
Off
Off
500 ms On and 500 ms Off Smart card communication error.
The smart card is not inserted or not detected.
The smart card is initially inserted and detected.
Secure PIN authentication is requested.
Secure PIN entry error or invalid PIN.
Successful secure PIN authentication (Remains On while
smart card is inserted).
Smart card communication.
Status
9