Lenovo 3000 N200 0769 Supplementary Manual
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Lenovo 3000 N200 0769 Supplementary Manual

Lenovo 3000 n200 0769: supplementary guide
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Lenovo 3000 N200
Service and Troubleshooting Guide

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  • Page 1 Lenovo 3000 N200 Service and Troubleshooting Guide...
  • Page 3 Lenovo 3000 N200 Service and Troubleshooting Guide...
  • Page 4 U.S. GOVERNMENT USERS – RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo Group Limited, if any, or the standard terms of this commercial license, or if the agency is unable to accept this Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer Software–Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14...

  • Page 5: Table Of Contents

    Contents Read first . Chapter 1. Finding information This guide and other publications . Finding information with the Lenovo Care button . Chapter 2. Caring for your computer . Important tips . Be careful about where and how you work Be gentle with your computer .
  • Page 6 Lenovo 3000 N200 Service and Troubleshooting Guide...

  • Page 7: Read First

    Read first © Copyright Lenovo 2007 When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot. Avoid keeping your hands, your lap, or any other part of your body in contact with a hot section of the computer for any extended length of time.
  • Page 8 Use a quality carrying case that provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag. Lenovo 3000 N200 Service and Troubleshooting Guide...
  • Page 9 Place liquids away from your computer to avoid spills, and keep your computer away from water to avoid the danger of electrical shock. Read first...
  • Page 10 Lenovo 3000 N200 Service and Troubleshooting Guide...

  • Page 11: Chapter 1. Finding Information

    Press the Lenovo Care Care, click Access on-system help. v Click Start, move the pointer to All Programs; then to Lenovo Care. Click Access Help. Lenovo Care provides an easy access to software tools and key Lenovo sites, eliminating the need to carry other reference manuals around.

  • Page 12: Finding Information With The Lenovo Care Button

    Care button to open the Lenovo Care and get access to informative illustrations and easy-to-follow instructions for getting started and staying productive. You can also use the Lenovo Care button to turn on your computer and immediately enter the Rescue and Recovery independently of the Windows Lenovo 3000 N200 Service and Troubleshooting Guide ™...

  • Page 13: Chapter 2. Caring For Your Computer

    If a computer is close to such an appliance, and is exposed for an extended time to air containing negative ions, it may become electrostatically charged. Such a charge may be discharged through your hands when you touch the keyboard or other parts of the computer, © Copyright Lenovo 2007...

  • Page 14: Be Gentle With Your Computer

    If your computer comes with an optical drive, do not touch the surface of a disc or the lens on the tray. v Wait until you hear the CD or DVD click into the center pivot of an optical drive before closing the tray. Lenovo 3000 N200 Service and Troubleshooting Guide...

  • Page 15: Take Care In Setting Passwords

    If so, be sure to connect your communication cable to the correct one, so your connector is not damaged. v Register your Lenovo products with Lenovo (refer to the Web page: http://www.lenovo.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades.

  • Page 16: Cleaning The Cover Of Your Computer

    6. Be sure to dry the display before closing it. Care for the fingerprint reader The following actions could damage the fingerprint reader (in some models) or cause it not to work properly: Lenovo 3000 N200 Service and Troubleshooting Guide...
  • Page 17 Caring for your computer v Scratching the surface of the reader with a hard, pointed object. v Scraping the surface of the reader with your nail or anything hard. v Using or touching the reader with a dirty finger. If you notice any of the following conditions, gently clean the surface of the reader with a dry, soft, lint-free cloth: v The surface of the reader is dirty or stained.
  • Page 18 Caring for your computer Lenovo 3000 N200 Service and Troubleshooting Guide...

  • Page 19: Chapter 3. Solving Computer Problems

    Keyboard problems Note: See Access Help if your system is running and Access Help is accessible. This chapter presents information for use when Access Help is inaccessible. © Copyright Lenovo 2007 . 10 Sleep or hibernation problems . . 11 Computer screen problems .

  • Page 20: Frequently Asked Questions

    Your computer did not come with a recovery disc or Windows disc. For an explanation of the alternative recovery methods offered by Lenovo, see the “Restoring factory contents” on page 23 of this Guide. How can I contact the Customer Support Center? See Chapter 6, “Getting help and service,”...

  • Page 21: Diagnosing Problems

    Where can I find warranty information? See the separate Safety and Warranty Guide for detailed warranty information. For the warranty applicable to your computer, including the warranty period and type of warranty service, see Appendix A, “Warranty information,” on page 41. Diagnosing problems If you have a problem with your computer, you can test it by using ®...
  • Page 22 - Default configuration 0260* System timer error Lenovo 3000 N200 Service and Troubleshooting Guide Description Fixed disk is not working or not configured properly. Check to see if fixed disk is attached properly. Run BIOS Setup Utility. Find out if the fixed-disk type is correctly identified.
  • Page 23 Code Message 0270* Real time clock error 0271 Check date and time settings 0280 Previous boot incomplete - Default configuration used 0281 Memory Size found by POST differed from CMOS 02B0 Diskette drive A error 02B1 Diskette drive B error 02B2 Incorrect Drive A type - run SETUP...
  • Page 24 Parity Check 2 nnnn Press F1 to resume, F2 to Setup, F3 for previous Lenovo 3000 N200 Service and Troubleshooting Guide Description Address conflict for specified device. Run ISA or EISA Configuration Utility to resolve resource conflict for the specified device.

  • Page 25: Errors Without Messages

    Errors without messages Problem: When I turn on the computer, nothing appears on the screen and the computer does not beep while starting up. Note: If you are not sure whether you heard any beeps, turn off the computer; then turn it on again, and listen again. If you are using an external monitor, see “Computer screen problems”...

  • Page 26: A Password Problem

    If you forgot your HDD password, Lenovo authorized servicer can not reset your password or recover data from the hard disk. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced.
  • Page 27 Problem: The computer enters sleep mode (the sleep indicator turns on) immediately after Power-on self-test (POST). Solution: Make sure that: v The battery is charged. v The operating temperature is within the acceptable range. See “Specifications” on page 46. If the battery is charged and the temperature is within range, have the computer serviced.

  • Page 28: Computer Screen Problems

    Solving computer problems Computer screen problems Problem: Solution: Lenovo 3000 N200 Service and Troubleshooting Guide The screen is blank. Do the following: v Press Fn+F7 to bring up the image. Note: If you use the Fn+F7 key combination to apply a presentation scheme, press Fn+F7 at least three times in three seconds, and the image is displayed on the computer screen.
  • Page 29 Problem: The screen is unreadable or distorted. Solution: Make sure that: v The display device driver is installed correctly. v The screen resolution and color quality are correctly set. v The monitor type is correct. To check these settings, do as follows: 1.

  • Page 30: Battery Problems

    Solution: Problem: Solution: Problem: Solution: Lenovo 3000 N200 Service and Troubleshooting Guide A message, “Unable to create overlay window,” appears when you try to start DVD playback. -or- You get poor or no playback while running video playback, DVD playback, or game applications.

  • Page 31: A Hard Disk Drive Problem

    A hard disk drive problem Problem: The hard disk drive does not work. Solution: In the Boot menu in BIOS Setup Utility, make sure that the hard disk drive is included in the Boot Sequence correctly. A startup problem Problem: The Microsoft Solution: Use the Rescue and Recovery workspace to help solve or identify...
  • Page 32 Solving computer problems Problem: Solution: Lenovo 3000 N200 Service and Troubleshooting Guide The computer does not start from a device you want. See the Startup menu of the BIOS Setup Utility. Make sure that the startup sequence in the BIOS Setup Utility is set so that the computer starts from the device you want.

  • Page 33: Chapter 4. Recovery Options

    Do the following: 1. Turn off your computer. 2. Press the Lenovo Care button to turn on the computer and immediately enter the Rescue and Recovery workspace. 3. After the Rescue and Recovery workspace opens, you can do the following: v Rescue and restore your files, folders, or backups.

  • Page 34: Recovering Data

    Recovery workspace to restore the contents of the hard disk to an earlier state using any of the stored backups. You can use the Lenovo Care button to turn on your computer and enter the Rescue and Recovery workspace that runs independently of the Windows operating system.

  • Page 35: Chapter 5. Upgrading And Replacing Devices

    If this happens, turn off the computer. 2. Close the computer display, and turn the computer over. 3. Unlock the battery latch by sliding it to the unlocked position. 14.1-inch screen models: © Copyright Lenovo 2007 15.4-inch screen models:...
  • Page 36 4. Unlock the battery latch by sliding it to the unlocked position, and while holding it in the position remove the battery. 14.1-inch screen models: 5. Install a new battery. 14.1-inch screen models: Lenovo 3000 N200 Service and Troubleshooting Guide 15.4-inch screen models: 15.4-inch screen models:...

  • Page 37: Upgrading The Hard Disk Drive

    You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your Lenovo reseller or a marketing representative. Notes: 1. Replace the hard disk drive only if you upgrade it or have it repaired. The connectors and bay of the hard disk drive were not designed for frequent changes, or drive swapping.
  • Page 38 1. Turn off the computer; then disconnect the ac adapter and all cables from the computer. 2. Close the computer display, and turn the computer over. 3. Remove the battery. 4. Loosen two screws, and remove the hard disk cover. 14.1-inch screen models: Lenovo 3000 N200 Service and Troubleshooting Guide 15.4-inch screen models:...
  • Page 39 5. Slide the hard disk drive toward the side of the computer to disconnect it, then pull out the tab to remove the drive. 14.1-inch screen models: 6. Place a new hard disk drive into the hard disk drive bay, then connect it firmly.

  • Page 40: Replacing Memory

    1. Touch a metal table or a grounded metal object. This action reduces any static electricity in your body, that could damage the SO-DIMM. Do not touch the contact edge of the SO-DIMM. Lenovo 3000 N200 Service and Troubleshooting Guide 15.4-inch screen models:...
  • Page 41 2. Turn off the computer; then disconnect the ac adapter and all cables from the computer. 3. Close the computer display, and turn the computer over. 4. Remove the battery. 5. Loosen the screw(s) on the cover of the memory slot, and remove the cover.
  • Page 42 Attention: When you have added or upgraded an SO-DIMM, do not use your computer until you have closed the memory slot cover. Never use the computer with the cover open. 12. Reinstall the battery. Lenovo 3000 N200 Service and Troubleshooting Guide 15.4-inch screen models: 15.4-inch screen models:...
  • Page 43 Replacing memory 13. Turn the computer over again, and reconnect the ac adapter and cables to the computer. To make sure that the SO-DIMM is installed correctly, do as follows: 1. Turn the computer on. 2. While the initial screen is displayed, press F1. The BIOS Setup Utility screen opens.

  • Page 44: Replacing Memory

    Replacing memory Lenovo 3000 N200 Service and Troubleshooting Guide...

  • Page 45: Chapter 6. Getting Help And Service

    Getting help and service If you need help, service, technical assistance, or just want more information about Lenovo computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to...
  • Page 46 Getting help and service v Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally, there might be changes that are required after a product has been sold.

  • Page 47: Getting Help Around The World

    Getting help around the world If you travel with your computer or relocate it to a country where your Lenovo machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period. Service will be performed by service providers authorized to perform warranty service.
  • Page 48 Ecuador El Salvador Estonia Finland France Germany Greece Guatemala Lenovo 3000 N200 Service and Troubleshooting Guide Telephone Number Sao Paulo region: (11) 3889-8986 Outside Sao Paulo region: 0800-701-4815 (Brazilian Portuguese) 801-1041 1-800-565-3344 (English, French) In Toronto only call: 416-383-3344 800-224-488...
  • Page 49 001-800-220-1830 (Spanish) Norway 6681-1100 (30 day up and running support) 8152-1550 (warranty service and support) (Norwegian) Panama 206-6047 (Spanish) Lenovo Customer Support Center-toll free: 001-866-434-2080 Peru 0-800-50-866 (Spanish) Philippines 1800-1601-0033 Getting help and service Chapter 6. Getting help and service...
  • Page 50 Slovenia Spain Sri Lanka Sweden Switzerland Taiwan Thailand Turkey United Kingdom United States Uruguay Venezuela Vietnam Lenovo 3000 N200 Service and Troubleshooting Guide Telephone Number +48-22-878-6999 +351-21-892-7147 (Portuguese) +4-021-224-4015 +7-495-7558800 (Russian) 800-6011-343 (English) +421-2-4954-5555 +386-1-4796-699 91-714-7983 0901-100-000 (Spanish) +94-11-249-3523 (English)

  • Page 51: Appendix A. Warranty Information

    This Appendix provides information regarding the warranty period and type of warranty service applicable to your Machine in your country or region. For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see Chapter 3, Warranty Information in the Safety and Warranty Guide included with your Lenovo hardware product.
  • Page 52 Under On-Site Service, your Service Provider will either repair or exchange the product at your location. You must provide a suitable working area to allow disassembly and reassembly of the Lenovo product. For some products, certain repairs may require your Service Provider to send the product to a designated service center.

  • Page 53: Appendix B. Customer Replaceable Units (Crus)

    However, both internal and external CRUs are safe for removal by the customer. Customers are responsible for replacing all external CRUs. Internal CRUs can be removed and installed by customers or by a Lenovo service technician during the warranty period. Your computer contains the following types of external CRUs: v External CRUs (pluggable): These CRUs unplug from the computer.
  • Page 54 The Customer Support Center. For the telephone number of the Support Center for your country or region, see “Worldwide telephone list” on page Note: Only use computer parts provided by Lenovo. See Chapter 3, Warranty Information in the Safety and Warranty Guide for warranty information about the CRUs for your machine type.

  • Page 55: Appendix C. Features And Specifications

    Integrated camera (on some models) Keyboard v Fingerprint reader (on some models) v 84-key, 85-key, or 89-key v Touch pad v Fn key function v Lenovo Care button v Volume control buttons Interface v External-monitor connector v S-Video connector v Stereo headphone jack...

  • Page 56: Specifications

    Note: When you charge the battery pack, its temperature must be at least 10°C (50°F). v Relative humidity: – Operating: 8% to 80% – Non-operating: 5% to 95% Heat output v 90 W (307 Btu/hour) maximum for Discrete Graphics Models Lenovo 3000 N200 Service and Troubleshooting Guide...
  • Page 57 v 65 W (222 Btu/hour) maximum for Integrated Graphics Models Power source (ac adapter) v Sine-wave input at 50 to 60 Hz v Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz Battery pack v Lithium-ion (Li-Ion) battery pack –...
  • Page 58 Specifications Lenovo 3000 N200 Service and Troubleshooting Guide...

  • Page 59: Appendix D. Notices

    Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 60: Television Output Notice

    The result obtained in other operating environments may vary. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites.

  • Page 61: Industry Canada Class B Emission Compliance Statement

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from Lenovo authorized dealers. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment.

  • Page 62: Japanese Vcci Class B Statement

    TV communications and to other electrical or electronic equipment. Such cables and connectors are available from Lenovo authorized dealers. Lenovo cannot accept responsibility for any interference caused by using other than recommended cables and connectors.

  • Page 63: Notice For Users In The U.s.a

    See http://www.dtsc.ca.gov/hazardouswaste/perchlorate. IBM Lotus Software Offer About the offer: As a qualifying purchaser of a Lenovo notebook computer, you are receiving a single, limited license for the Lotus Notes client. This license entitles you to install and use this software on your new Lenovo notebook computer using one of the following options: v Media for this software is not included in this offer.
  • Page 64 To order a CD: Important: Pursuant to this Offer, you may order one CD media per license. You will need to provide the 7 digit serial number of the new Lenovo notebook computer that you purchased. The CD is provided at no charge;...

  • Page 65: Trademarks

    Singapore 469000 Fax: +65 6448 5830 To inquire about an order, contact: Smartsuiteapac@modusmedia.com Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Lenovo Care Rescue and Recovery The following terms are trademarks of International Business Machines...
  • Page 66 Lenovo 3000 N200 Service and Troubleshooting Guide...

  • Page 67: Index

    FCC statement 50 features 45 finding information 1 fingerprint reader 45 authentication problems 21 care 6 frequently asked questions 10 © Copyright Lenovo 2007 hard disk drive problems 21 upgrading 27 hardware features 10 hardware specifications 10 help Customer Support Center 35...
  • Page 68 Lenovo 3000 N200 Service and Troubleshooting Guide...
  • Page 70 Part Number: 42W9526 Printed in China (1P) P/N: 42W9526...

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