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Lenovo ThinkCentre M77 1990 User Manual

Lenovo thinkcentre m77 1990: user guide
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ThinkCentre

User Guide

Machine Types: 1982, 1983, 1985, 1986, 1987, 1990, 1992, 1993,
1994, and 1995

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Summary of Contents for Lenovo ThinkCentre M77 1990

  • Page 1: User Guide

    ThinkCentre User Guide Machine Types: 1982, 1983, 1985, 1986, 1987, 1990, 1992, 1993, 1994, and 1995...
  • Page 2 “Important safety information” on page v and Appendix A “Notices” on page 109. First Edition (September 2011) © Copyright Lenovo 2011. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

  • Page 3: Table Of Contents

    Software overview ....Software provided by Lenovo ..Adobe Reader ....
  • Page 4 Information resources ... . Lenovo ThinkVantage Tools ..Lenovo Welcome ... . Help and Support... .
  • Page 5 Appendix C. WEEE and recycling information ... . . © Copyright Lenovo 2011 Important information for the European Directive 2002/96/EC ....
  • Page 6 ThinkCentre User Guide...

  • Page 7: Important Safety Information

    ® Document Format (PDF) version from the Lenovo Support Web site at http://www.lenovo.com/support. The Lenovo Support Web site also provides the ThinkCentre Safety and Warranty Guide and this ThinkCentre User Guide in additional languages. Service and upgrades Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or your documentation.

  • Page 8: Power Cords And Power Adapters

    or CRU, do not open the static-protective package containing the part until the instructions direct you to install it. When you handle options or CRUs, or perform any work inside the computer, take the following precautions to avoid static-electricity damage: •...

  • Page 9: Plugs And Outlets

    Never block, cover, or disable these features. Inspect your desktop computer for dust accumulation at least once every three months. Before inspecting your computer, turn off the power and unplug the computer's power cord from the electrical outlet; then remove any dust from vents and perforations in the bezel.

  • Page 10: Operating Environment

    For your safety and to maintain optimum computer performance, always follow these basic precautions with your desktop computer: • Keep the cover closed whenever the computer is plugged in. • Regularly inspect the outside of the computer for dust accumulation.

  • Page 11: Laser Compliance Statement

    Do not spray any liquid detergent directly on the computer or use any detergent containing flammable material to clean the computer. Spray the detergent on a soft cloth and then wipe the computer surfaces. © Copyright Lenovo 2011...
  • Page 12 ThinkCentre User Guide...

  • Page 13: Chapter 1. Product Overview

    Chapter 1. Product overview This chapter provides information about the computer features, specifications, software programs provided by Lenovo, and locations of connectors, components, parts on the system board, and internal drives. Features This section introduces the computer features. The information covers a variety of models.
  • Page 14 • Ability to store power-on self-test (POST) hardware test results • Desktop Management Interface (DMI) Desktop Management Interface provides a common path for users to access information about all aspects of a computer, including processor type, installation date, attached printers and other peripherals, power sources, and maintenance history.
  • Page 15 The operating system(s) listed here are being certified or tested for compatibility at the time this publication goes to press. Additional operating systems might be identified by Lenovo as compatible with your computer following the publication of this manual. This list is subject to change. To determine if an operating system has been certified or tested for compatibility, check the Web site of the operating system vendor.

  • Page 16: Specifications

    Lenovo. Software provided by Lenovo The following software programs are provided by Lenovo to help you improve productivity and reduce the cost associated with maintaining your computer. Software programs provided with your computer might vary depending on your computer model type and preinstalled operating system.

  • Page 17: Lenovo Thinkvantage Toolbox

    To access the Lenovo ThinkVantage Tools program, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools. The following table lists the programs that you can access from the Lenovo ThinkVantage Tools program. To access a program, double-click the corresponding icon.

  • Page 18: Adobe Reader

    Windows operating system. Note: If the Enhanced Backup and Restore icon in the Lenovo ThinkVantage Tools program is dimmed, it indicates that you need to install the ThinkVantage Rescue and Recovery program manually before enabling its features.

  • Page 19: Locating Connectors, Controls, And Indicators On The Front Of Your Computer

    Locating connectors, controls, and indicators on the front of your computer Figure 1 “Front connector, control, and indicator locations” on page 7 shows the locations of the connectors, controls, and indicators on the front of your computer. Figure 1. Front connector, control, and indicator locations Hard disk drive activity indicator Power indicator Power switch...

  • Page 20: Locating Connectors On The Rear Of Your Computer

    Locating connectors on the rear of your computer Figure 2 “Rear connector locations” on page 8 shows the locations of the connectors on the rear of your computer. Some connectors on the rear of your computer are color-coded to help you determine where to connect the cables on your computer.
  • Page 21 Connector Audio line-in connector Used to receive audio signals from an external audio device, such as a stereo system. When you attach an external audio device, a cable is connected between the audio line-out connector of the device and the audio line-in connector of the computer.

  • Page 22: Locating Components

    Locating components Figure 3 “Component locations” on page 10 shows the locations of the various components in your computer. To remove the computer cover, see “Removing the computer cover” on page 32. Figure 3. Component locations Heat sink and fan assembly Memory modules Optical drive Front audio and USB assembly...

  • Page 23: Locating Parts On The System Board

    Locating parts on the system board Figure 4 “System board part locations” on page 11 shows the locations of the parts on the system board. Figure 4. System board part locations Microprocessor Microprocessor fan connector Memory slot 1 (DIMM1) Memory slot 2 (DIMM3) Memory slot 3 (DIMM2) Memory slot 4 (DIMM4) Thermal sensor connector...

  • Page 24: Locating Internal Drives

    Locating internal drives Internal drives are devices that your computer uses to read and store data. You can add drives to your computer to increase storage capacity and enable your computer to read other types of media. Internal drives are installed in bays. In this manual, the bays are referred to as bay 1, bay 2, and so on. When installing or replacing an internal drive, it is important to note the type and size of the drive that you can install or replace in each bay and correctly connect the cables to the drive installed.

  • Page 25: Machine Type And Model Label

    Machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. The following is a sample of the machine type and model label.
  • Page 26 ThinkCentre User Guide...

  • Page 27: Chapter 2. Using Your Computer

    “Creating recovery media” on page 65. Additionally, in case of a hard disk failure, you can order Product Recovery discs from the Lenovo Customer Support Center. For information about contacting the Customer Support Center, see Chapter 11 “Getting information, help, and service”...

  • Page 28: Using The Blue Thinkvantage Button

    Some keyboards have a blue ThinkVantage button that you can use to open a comprehensive on-board help and information center from Lenovo. On the Windows 7 operating system, pressing the blue ThinkVantage button opens the Lenovo ThinkVantage Toolbox program. For more information about the Lenovo ThinkVantage Toolbox program, see “Lenovo ThinkVantage Toolbox”...

  • Page 29: About Your Computer Audio

    Setting the volume from the desktop The desktop volume control is accessible through the volume icon in the taskbar, which is located at the bottom-right corner of the Windows desktop. Click the volume icon and move the slider up or down to control the volume, or click the Mute icon to turn the audio off.

  • Page 30: Handling And Storing Cd And Dvd Media

    If your computer comes with a recordable DVD drive, you can use the drive to record CDs or DVDs. To record a CD or DVD, do the following: 1. Click Start ➙ All Programs ➙ Corel DVD MovieFactory Lenovo Edition. 2. Follow the instructions on the screen.
  • Page 31 For detailed information about using the Corel DVD MovieFactory program, see the help system for the program. You can also use Windows Media Player to record CDs and data DVDs. For more information, see “Help and Support” on page 105. Chapter 2 Using your computer...
  • Page 32 ThinkCentre User Guide...

  • Page 33: Copyright Lenovo 2011

    The following topics provide information about arranging your work area, setting up your computer equipment, and establishing healthy work habits. Lenovo is committed to providing people with disabilities greater access to information and technology. As a result, the following information provides ways to help users that have hearing, vision, and mobility limitations get the most out of their computer experience.

  • Page 34: Glare And Lighting

    Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place the monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to 24 inches), and position it so you can view it without having to twist your body.

  • Page 35: Register Your Computer With Lenovo

    Registering your computer also enables Lenovo to notify you about possible technical information and upgrades. When you register your computer, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.
  • Page 36 For power cord information and part numbers, go to: http://www.lenovo.com/powercordnotice ThinkCentre User Guide...

  • Page 37: Chapter 4. Security

    Your computer is able to log in to the operating system without keyboard or mouse connected. • Trusted Platform Module (TPM) Trusted Platform Module is a secure cryptoprocessor that can store cryptographic keys that protect information stored in your computer. © Copyright Lenovo 2011...

  • Page 38: Locking The Computer Cover

    Locking the computer cover Locking the computer cover helps prevent unauthorized people from gaining access to the inside of your computer. Your computer comes with a padlock loop so that the computer cover cannot be removed when a padlock is installed. Figure 7.

  • Page 39: Attaching An Integrated Cable Lock

    The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers. You can order an integrated cable lock directly from Lenovo by searching for Kensington at: http://www.lenovo.com/support Figure 8.

  • Page 40: Windows Passwords

    Your computer is preinstalled with an antivirus program to help you guard against, detect, and eliminate viruses. Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates.
  • Page 41 For more information about how to use your antivirus software, refer to the help system of your antivirus software. Chapter 4 Security...
  • Page 42 ThinkCentre User Guide...

  • Page 43: Chapter 5. Installing Or Replacing Hardware

    Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. Notes: 1. Use only computer parts provided by Lenovo. 2. When installing or replacing an option, use the appropriate instructions in this section along with the instructions that come with the option.

  • Page 44: Removing The Computer Cover

    Removing the computer cover Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to remove the computer cover. CAUTION: Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover.

  • Page 45: Removing And Reinstalling The Front Bezel

    Removing and reinstalling the front bezel Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to remove and reinstall the front bezel. To remove and reinstall the front bezel, do the following: 1.
  • Page 46 To install or replace a PCI card, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the computer cover. See “Removing the computer cover” on page 32. 3. At the rear of the computer, press the release button Figure 11.
  • Page 47 Figure 12. Removing a PCI card Notes: a. The card fits tightly into the card slot. If necessary, alternate moving each side of the card a small amount until it is removed from the card slot. b. If the card is held in place by a retaining latch, press the card retaining latch disengage the latch.

  • Page 48: Installing Or Replacing A Memory Module

    7. Pivot the card latch to the closed position to secure the PCI card. Figure 13. Installing a PCI card What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 63. Installing or replacing a memory module Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information”...
  • Page 49 6. Depending on whether you are installing or replacing a memory module, do one of the following: • If you are replacing an old memory module, open the retaining clips and gently pull the memory module out of the memory slot. Figure 14.

  • Page 50: Installing Or Replacing The Optical Drive

    7. Position the new memory module over the memory slot. Make sure that the notch module aligns correctly with the slot key down into the slot until the retaining clips close. Figure 16. Installing a memory module 8. Reinstall the PCI Express x16 graphics card if you have removed it. What to do next: •...
  • Page 51 • If you are replacing an optical drive, disconnect the signal cable and the power cable from the rear of the optical drive, press the blue release button, and then slide the optical drive out of the front of the computer. Figure 17.

  • Page 52: Installing Or Replacing The Card Reader

    6. Slide the new optical drive into the drive bay from the front of the computer until the optical drive snaps into position. Figure 19. Installing the optical drive 7. Connect the signal cable and the power cable to the new optical drive. Figure 20.

  • Page 53: Installing The Card Reader

    This section provides instructions on how to install or replace the card reader. Note: The card reader is only available in some models. For new installation, see “Installing the card reader” on page 41. For replacement, see “Replacing the card reader” on page 43. Installing the card reader To install the card reader, do the following: 1.
  • Page 54 7. Slide the card reader with retainer into the card reader drive bay until it snaps into position. Figure 23. Installing the card reader 8. Connect the card reader cable to Front USB connector 2 on the system board. See “Locating parts on the system board”...

  • Page 55: Replacing The Card Reader

    What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 63. Replacing the card reader Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information”...

  • Page 56: Replacing The Battery

    7. Install the card reader retainer on the side of the new card reader. Figure 26. Installing the card reader retainer 8. Slide the new card reader into the drive bay until it snaps into position. Figure 27. Installing the card reader 9.

  • Page 57: Replacing The Power Supply Assembly

    The battery normally requires no charging or maintenance throughout its life; however, no battery lasts forever. If the battery fails, the date, time, and configuration information (including passwords) are lost. An error message is displayed when you turn on the computer. Refer to the “Lithium battery notice”...
  • Page 58 This section provides instructions on how to replace the power supply assembly. Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety and proper Underwriters Laboratories (UL) certification. CAUTION: Hazardous moving parts.

  • Page 59: Replacing The Heat Sink And Fan Assembly

    9. Install and tighten the four screws to secure the power supply assembly. Note: Use only screws provided by Lenovo. 10. Reconnect the power supply assembly cables to the system board and each of the drives.
  • Page 60 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the computer cover. See “Removing the computer cover” on page 32. 3. Lay the computer on its side for easier access to the system board. 4.

  • Page 61: Replacing The Microprocessor

    9. Position the new heat sink and fan assembly on the microprocessor socket and then position the clamp on the plastic retention bracket. Pivot the handle the plastic retention bracket. Figure 32. Reinstalling the heat sink and fan assembly 10. Connect the heat sink and fan assembly cable to the microprocessor fan connector on the system board.
  • Page 62 4. Locate the system board and disconnect all cables connected to the system board. See “Locating parts on the system board” on page 11. 5. Remove the heat sink and fan assembly. See “Replacing the heat sink and fan assembly” on page 47. Note: Place the heat sink and fan assembly on its side so that the thermal grease on the bottom of it does not get in contact with anything.

  • Page 63: Replacing The Primary Hard Disk Drive

    b. Note the orientation of the microprocessor in the socket. You can look for the small triangle on one corner of the microprocessor. This is important when installing the new microprocessor on the system board. c. Touch only the edges of the microprocessor. Do not touch the gold contacts on the bottom. d.
  • Page 64 5. Press the blue release tab then pivot it outward. Figure 35. Removing the primary hard disk drive 6. Remove the hard disk drive cage from the chassis by sliding it outward. 7. Pull on the blue handle to release and remove the hard disk drive from the drive cage. 8.

  • Page 65: Replacing The Secondary Hard Disk Drive

    12. Connect the signal cable and the power cable to the new hard disk drive. 13. Press down on the metal latch computer until it snaps into position. Note: There are two arrows, one on the upper drive cage and one on the hard disk drive cage. The arrows are aligned when the hard disk drive is in the proper position.
  • Page 66 5. Press the blue release button to release the hard disk drive cage from the chassis. Figure 38. Removing the secondary hard disk drive 6. Remove the hard disk drive cage from the chassis by simply sliding it outward. 7. Pull on the blue handle to release and remove the hard disk drive from the hard disk drive cage. 8.

  • Page 67: Replacing The Front Fan Assembly

    11. Install the hard disk drive cage into the chassis until it snaps into position underneath the metal tab. Make sure that the hard disk drive cage release button is secured in the chassis. Figure 40. Installing the secondary hard disk drive 12.
  • Page 68 5. Release the two tabs that attach the front fan assembly to the chassis as shown and then completely remove the front fan assembly from the chassis. Figure 41. Removing the front fan assembly ThinkCentre User Guide...

  • Page 69: Replacing The Rear Fan

    6. Insert the two tabs of the new front fan assembly into the corresponding holes in the chassis, and press the other two tabs through the holes until the front fan assembly is secured in place. Figure 42. Installing the front fan assembly 7.
  • Page 70 4. Disconnect the rear fan cable from the system fan connector on the system board. See “Locating parts on the system board” on page 11. 5. The rear fan is attached to the chassis by four rubber mounts. Remove the rear fan by breaking or cutting the rubber mounts and gently pulling the rear fan out of the chassis.

  • Page 71: Replacing The Front Audio And Usb Assembly

    7. Pull on the tips of the rubber mounts until the rear fan is secured in place. Figure 44. Installing the rear fan 8. Connect the rear fan cable to the system fan connector on the system board. What to do next: •...

  • Page 72: Replacing The Internal Speaker

    Note: Make sure you note the locations of the cables when you disconnect the cables from the system board. 6. Remove the screw that secures the front audio and USB assembly bracket to the chassis to remove the bracket from the chassis. Figure 45.
  • Page 73 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the computer cover. See “Removing the computer cover” on page 32. 3. Locate the internal speaker connector on the system board. See “Locating parts on the system board” on page 11.

  • Page 74: Replacing The Keyboard Or Mouse

    6. Position the new internal speaker into the four metal clips until it is secured in place. Figure 47. Installing a new internal speaker 7. Connect the internal speaker cable to the system board. See “Locating parts on the system board” on page 11.

  • Page 75: Completing The Parts Replacement

    2. Connect a new keyboard or mouse to one of the USB connectors on the computer. Depending on where you want to connect the new keyboard or mouse, see “Locating connectors, controls, and indicators on the front of your computer” on page 7 or “Locating connectors on the rear of your computer” on page 8. Figure 48.

  • Page 76: Obtaining Device Drivers

    9. To update your configuration, refer to Chapter 7 “Using the Setup Utility program” on page 73. Note: In most areas of the world, Lenovo requires the return of the defective Customer Replaceable Unit (CRU). Information about this will come with the CRU or will come a few days after the CRU arrives.

  • Page 77: Chapter 6. Recovery Information

    Recovery program or the Product Recovery program installed. If the Enhanced Backup and Restore icon in the Lenovo ThinkVantage Tools program is dimmed, it indicates that you need to install the Rescue and Recovery program manually before enabling its features. To install the Rescue and Recovery program, do the following: a.

  • Page 78: Using Recovery Media

    To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen. Using recovery media This section provides instructions on how to use recovery media.

  • Page 79: Performing A Recovery Operation

    To perform a recovery operation using the Rescue and Recovery program on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 80: Creating And Using A Rescue Medium

    This section provides instructions on how to create a rescue medium. To create a rescue medium on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 81: Reinstalling Preinstalled Applications And Device Drivers

    Reinstalling preinstalled applications This section provides instructions on how to reinstall preinstalled applications. To reinstall the selected applications preinstalled on your Lenovo computer, do the following: 1. Turn on the computer. 2. Go to the C:\SWTOOLS directory. 3. Open the apps folder. Within the apps folder, there are several subfolders named for various applications installed in your computer.

  • Page 82: Reinstalling Software Programs

    • To reinstall most commercially available programs in your system, see Microsoft Windows help system for more information. • To reinstall selected application programs that came preinstalled from Lenovo, do the following: 1. Turn on the computer. 2. Go to the C:\SWTOOLS directory.
  • Page 83 It is important to create a rescue medium and a set of recovery media as early as possible and store them in a safe place for future use. Chapter 6 Recovery information...
  • Page 84 ThinkCentre User Guide...

  • Page 85: Chapter 7. Using The Setup Utility Program

    Using passwords By using the Setup Utility program, you can set passwords to prevent unauthorized access to your computer and data. The following types of passwords are available: • Power-On Password © Copyright Lenovo 2011...

  • Page 86: Password Considerations

    • Administrator Password • Hard Disk Password You do not have to set any passwords to use your computer. However, using passwords improves computing security. If you decide to set any passwords, read the following sections. Password considerations A password can be any combination of up to 64 alphabetic and numeric characters. For security reasons, it is recommended to use a strong password that cannot be easily compromised.

  • Page 87: Erasing Lost Or Forgotten Passwords (Clearing Cmos)

    2. From the Setup Utility program main menu, select Security. 3. Depending on the password type, select Set Power-On Password, Set Administrator Password, or Hard Disk Password. 4. Follow the instructions on the right side of the screen to set, change, or delete a password. Note: A password can be any combination of up to 64 alphabetic and numeric characters.

  • Page 88: Selecting A Startup Device

    Selecting a startup device If your computer does not start up from a device such as the disc or hard disk drive as expected, do one of the following to select the startup device you want. Selecting a temporary startup device Use this procedure to select a temporary startup device.

  • Page 89: Exiting The Setup Utility Program

    1. Start the Setup Utility program. 2. From the Setup Utility program main menu, select Power ➙ Automatic Power On, and press Enter. 3. Select Wake Up on Alarm and press Enter. Then follow the instructions on the screen. 4. Press F10 to save changes and exit the Setup Utility program. Press Enter when prompted to confirm the exit.
  • Page 90 ThinkCentre User Guide...

  • Page 91: Chapter 8. Updating System Programs

    Utility program by starting your computer with a system-program-update disc or running a special update program from your operating system. Lenovo might make changes and enhancements to the POST and BIOS. When updates are released, they are available as downloadable files on the Lenovo Web site at http://www.lenovo.com. Instructions for using the POST and BIOS updates are available in a TXT file that is included with the update files.

  • Page 92: Updating (Flashing) The Bios From Your Operating System

    Updating (flashing) the BIOS from your operating system Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are subject to change without notice, including the contents referenced in the following procedure. To update (flash) the BIOS from your operating system, do the following: 1.

  • Page 93: Chapter 9. Preventing Problems

    Attention: Do not download updated device drivers from the Windows Update Web site. The device drivers provided on the Windows Web site have not been tested by Lenovo and using them might cause unexpected problems. Obtain updated device drivers from Lenovo.

  • Page 94: Cleaning And Maintenance

    The System Update program is preinstalled on most Lenovo computers and is ready to run. The only prerequisite is an active Internet connection. You can start the program manually, or you can use the schedule feature to enable the program to search for updates automatically at specified intervals.

  • Page 95: Cleaning Your Computer

    Cleaning your computer It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble-free operation. CAUTION: Be sure to turn off the computer and monitor power switches before cleaning the computer and monitor screen. Computer Use only mild cleaning solutions and a damp cloth to clean the painted surfaces of the computer.

  • Page 96: Good Maintenance Practices

    A log book can help you or a Lenovo technician determine if a problem is related to change in hardware, change in software, or some other action that might have taken place.

  • Page 97: Chapter 10. Troubleshooting And Diagnostics

    Note: If you cannot correct the problem, have the computer serviced. For a list of service and support telephone numbers, refer to the ThinkCentre Safety and Warranty Guide that comes with your computer or go to the Lenovo Support Web site at http://www.lenovo.com/support/phone. Symptom...

  • Page 98: Troubleshooting Procedure

    See Chapter 11 “Getting information, help, and service” on page 105 for more information. • If you are unable to run the diagnostic programs, contact the Lenovo Customer Support Center. See Chapter 11 “Getting information, help, and service” on page 105 for more information.

  • Page 99: Audio Problems

    Select the problem your computer is experiencing from the following list: • “Audio problems” on page 87 • “CD problems” on page 88 • “DVD problems” on page 89 • “Intermittent problems” on page 91 • “Keyboard, mouse, or pointing device problems” on page 91 •...

  • Page 100: Cd Problems

    • Verify that the audio device drivers are correctly installed. See Microsoft Windows help system for more information. If these actions do not correct the problem, run the diagnostic programs (see “Diagnostic programs” on page 101 for instructions). If you need technical assistance, see Chapter 11 “Getting information, help, and service”...

  • Page 101: Dvd Problems

    Actions: • If you have multiple CD or DVD drives installed (or a combination of CD and DVD drives), try inserting the disc into the other drive. In some cases, only one of the drives is connected to the audio subsystem. •...
  • Page 102 Symptom: Playback is very slow or choppy. Actions: • Disable any background programs, such as AntiVirus or Desktop Themes. • Ensure that video resolution is set to less than 1152 x 864. If these actions do not correct the problem, run the diagnostic programs (see “Diagnostic programs” on page 101 for instructions).

  • Page 103: Intermittent Problems

    • On computers that have a CD-ROM or CD-RW drive in addition to a DVD-ROM drive, make sure that the DVD disc is in the drive labeled “DVD”. If these actions do not correct the problem, run the diagnostic programs (see “Diagnostic programs” on page 101 for instructions).

  • Page 104: Monitor Problems

    The mouse or pointing device does not work Symptom: The mouse or pointing device does not work. Actions: • Verify that the mouse or pointing-device cable is securely attached to the correct connector on the computer. Depending on the type of mouse you have, the mouse cable will connect to either the mouse, serial, or USB connector.
  • Page 105 For information about the status lights and using the controls, refer to the documentation that comes with your monitor. Select your symptom from the following list: • “Wrong characters appear on the screen” on page 93 • “The monitor works when you turn on the computer, but goes blank after some period of computer inactivity”...

  • Page 106: Networking Problems

    • The monitor might be operating in a low-refresh rate display mode. Set the monitor to the highest, noninterlaced refresh rate supported by your monitor and the video controller in your computer. Attention: Using a resolution or refresh rate that is not supported by your monitor might damage it. Check the documentation that comes with your monitor to verify the supported refresh rates.
  • Page 107 • “The adapter stops working for no apparent reason” on page 95 • “If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails or errors occur” on page 96 • “If your computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps. Instead, it connects at 100 Mbps”...

  • Page 108: A Wireless Lan Problem

    If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails or errors occur Symptom: If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails or errors occur.

  • Page 109: Option Problems

    Bluetooth, a PIM item sent from the Windows 7 operating system might be saved as a file with the extension .contact. Option problems Use this information to diagnose problems with Lenovo hardware options that do not have their own troubleshooting information. Select your symptom from the following list: •...

  • Page 110: Performance And Lockup Problems

    Actions: • Verify that all option hardware and cable connections are secure. • If the option comes with its own test instructions, use those instructions to test the option. • If the failing option is a SCSI option, verify that: –...

  • Page 111: Printer Problems

    2. Right-click your C drive entry and then click Properties. 3. Click Disk Cleanup. 4. Click Clean up system files. 5. Click the More Options tab. 6. In the Programs and Features area, click the Clean up button. 7. A list of installed applications is displayed. Select the application you want to remove. Click Uninstall/Change.

  • Page 112: Serial Port Problems

    Note: Non-IEEE-approved printer signal cables might cause unpredictable problems. 1. Any device drivers and other software that came with the printer are correctly installed. 2. You have assigned the printer port correctly in your operating system, application program, or BIOS settings.

  • Page 113: Usb Problems

    Diagnostic programs are used to test hardware components of your computer. Diagnostic programs can also report operating-system-controlled settings that interfere with the correct operation of your computer. You can use the preinstalled Lenovo ThinkVantage Toolbox program to diagnose computer problems, if your computer is running the Windows operating system.

  • Page 114: Lenovo Thinkvantage Toolbox

    2. If you are unable to isolate and repair the problem yourself after running the programs, save and print the log files created by the programs. You will need the log files when you speak to a Lenovo technical support representative.
  • Page 115 3. Follow the instructions on the screen to select the diagnostic test you want to run. Note: For additional help, press the F1 key. 4. Remove the diagnostic disc from the optical drive when you complete the diagnostic process. Chapter 10 Troubleshooting and diagnostics...
  • Page 116 ThinkCentre User Guide...

  • Page 117: Chapter 11. Getting Information, Help, And Service

    You can use the information in this section to access useful resources relating to your computing needs. Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely.

  • Page 118: Lenovo Support Web Site

    Most computers come with a set of diagnostic programs that help you identify hardware problems. For instructions on using the diagnostic programs, see “Diagnostic programs” on page 101. You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at: http://www.lenovo.com/support...

  • Page 119: Using Other Services

    • Engineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware available. These items are not covered by the warranty: •...
  • Page 120 For more information about these services, go to the Lenovo Web site at: http://www.lenovo.com ThinkCentre User Guide...

  • Page 121: Appendix A. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 122: Trademarks

    Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo The Lenovo logo Rescue and Recovery ThinkCentre ThinkVantage Microsoft and Windows are trademarks of the Microsoft group of companies. AMD, AMD Athlon, AMD Phenom, AMD Sempron, and combinations thereof are trademarks of Advanced Micro Devices, Inc.

  • Page 123: Appendix B. Regulatory Information

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.
  • Page 124 Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. ThinkCentre User Guide...

  • Page 125: Additional Regulatory Information

    Depending on the configuration of your computer and the country or region where the computer was purchased, you might have received additional printed regulatory notices. All regulatory notices are available on the Lenovo Support Web site in electronic format. To access electronic copies of the documentation, go to http://www.lenovo.com/support and click User Guides and Manuals.
  • Page 126 ThinkCentre User Guide...

  • Page 127: Appendix C. Weee And Recycling Information

    Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.com/recycling...

  • Page 128: Recycling Information For Brazil

    If you want to replace it with a new one, contact your place of purchase or ask for a repair service provided by Lenovo. If you have replaced it by yourself and want to dispose of the disused lithium battery, insulate it with vinyl tape, contact your place of purchase, and follow their instructions.

  • Page 129: Battery Recycling Information For The European Union

    Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due to the potential presence of hazardous substances. For proper collection and treatment, go to: http://www.lenovo.com/lenovo/environment Appendix C. WEEE and recycling information...
  • Page 130 ThinkCentre User Guide...

  • Page 131: Index

    Description device drivers devices, handling static-sensitive diagnostics programs, using diagnostics, troubleshooting DisplayPort connector documentation, using drivers, device © Copyright Lenovo 2011 drives bays specifications environment, operating Ethernet Ethernet connector exiting, Setup Utility expansion external options, installing...
  • Page 132 PCI card internal drives internal speaker, replacing keyboard connector keyboard, replacing Lenovo ThinkVantage Toolbox Lenovo ThinkVantage Tools Lenovo Welcome 5, 105 locating components media, creating and using recovery media memory module installing, replacing system board Microphone connector microprocessor...
  • Page 133 (flashing) the BIOS USB connector using a rescue medium, creating and diagnostic programs documentation other services passwords Setup Utility VGA monitor connector video subsystem viewing and changing settings warranty information workspace, backup and recovery © Copyright Lenovo 2011...
  • Page 134 ThinkCentre User Guide...
  • Page 136 Part Number: 0B07068 (1P) P/N: 0B07068 *0B07068*...

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