Firmware Upgrade; Troubleshooting - Gogen MB 381 RECORD 500 User Manual

10. firmWare uPgraDe

Firmware upgrade is to improve and optimize the performance of the player. The normal work
of the player would not be affected even if the firmware isn't upgraded. The wrong operation of
upgrading firmware would cause the device not to work normally. Follow these steps to update
your media player.
Select to update the firmware from via USB stick
• Copy" kmp381MMB.AP" to the root directory of an USB stick
• Insert the USB device in the USB port of the player.
• Select the Browser in the main menu and select the USB option, press OK over the firmware
file to start upgrading.
• Restart the player once updated.

11. TrouBleshooTing

If you encounter problems when using this unit, check the following points before requesting
service.
ProBlem
No Power
The Multimedia Player does not
respond to the remote control
No Picture
No sound or distorted sound
No Signal
Warning
Under no circumstances should you try to repair the system yourself, as this will invalidate the
warranty. Do not open the system as there is a risk of electric shock.
soluTion
Please:
• Confirm that you have an appropriate power source
• Check if all connections between wall outlet and
power supply, and power supply and the player are
correct
• Switch per button on back of the multimedia player to
turn on the power
• Point the remote control towards the remote receiver
• Make sure the signal from the remote control to the
receiver on the player is not blocked by solid objects
• Reduce the distance to the media player
• Replace Remote control batteries if they exhausted
• Re-insert the batteries with their polarities (+/- signs)
as indicated.
• Check if the TV is switched on
• Select the appropriate video input on your TV
• Adjust the volume
• Check the audio cables are connected correctly
• Select the audio output that is supported by your TV
• Check if the antenna is well connected
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