Ooma Linx 700-0120-501 Manual

Getting Started

The Ooma Linx device allows you to connect remote telephones and other telephony devices to your Ooma base unit. Since the Linx operates wirelessly, it can be installed anywhere within range of your base unit.

To complete the setup process, you will need the following:

Ooma Linx

Telephone cable (not included)

If you are using the Linx with an Ooma Office system, please go to office.ooma.com/base_stations, click Register New Device and follow the directions on the screen. For detailed instructions see ooma.com/office-linx-setup.

Step 1 Plug in the Linx device

To register your Linx device with your Ooma base unit, find a power outlet located close to or in the same room as your Ooma base unit. Plug the Linx in. The system status indicator should light up amber and then begin to blink as it looks for a base unit to register with.

Step 2 Put your base unit in registration mode

Press the Page key on your Ooma base unit and hold it down for three seconds. The Linx should detect the base unit and register. Once it is is connected, the system status indicator will turn blue.

NOTE: The Linx device may require a software upgrade the first time it is connected. While it is upgrading, the system status indicator on the Linx will blink blue and amber. DO NOT UNPLUG THE LINX WHILE IT IS UPGRADING.

Step 3 Connect your phone to the Linx

Your Linx is now ready to be installed anywhere in your home. Move the Linx to a power outlet close to the phone or telephony device you want to connect it to. Plug the Linx in and verify that the system status indicator turns blue after a few seconds.

Using your existing telephone cord, plug your telephone or telephony device into the phone jack at the bottom of the Linx device.

Congratulations, you're done!

You're all set! Your telephone (or telephony device) is now connected to your Ooma system. Pick up the phone connected to the Linx. Hear the melodious dialtone? That's the sound of Ooma. Dial now!

If you are connecting an alarm system to the Linx, you must complete your setup online at my.ooma.com/linx.

Quick Reference

Front view

1. System status indicator
   • Lights up blue when connected to the base unit.
   • Lights up amber when it does not detect the base.
   • Blinks amber when it is attempting to register with a base unit.
   • Blinks blue and amber during a software upgrade.
2. Line status indicator
   • Lights up blue when the line is idle.
   • Lights up amber when the line is in use.

Bottom view

1. Reset pinhole
   Used to factory reset the Linx device.
2. Telephone jack
   Connect your device to the Linx with a standard telephone cable (not included).

Basic Operation

• Placing and receiving calls
  To place a call, pick up the telephone that is connected to the Linx device. You will hear the signature Ooma dialtone. Dial the number as you normally would.
  To answer a call, pick up your telephone or press the Talk button on your phone.
• Joining an existing call
  Simply pick up the phone that is connected to the Linx device. When you hear the Ooma dialtone, press the Flash button on your phone to switch over to the call already in progress.
• Call-waiting
  Switch to a second incoming call by pressing the Flash button on your phone when you hear the call-waiting beep. Your current call will be automatically placed on hold. You can switch back to the original call by pressing the Flash button again.
• Caller-ID
  When an incoming call rings on your Ooma Linx, you will see the caller-ID associated with the caller on the display of the handset that is connected to the Linx.
• 9-1-1 Calls
  Calls to 911 will be routed to an emergency dispatch center. Please make sure that your address with Ooma is always up-to-date, as this information is used to determine your location in emergency situations. Learn more about emergency calling with Ooma by visiting: www.ooma.com/911.

Ooma Premier™

Ooma Premier is a suite of over 25 enhanced calling features that are available on a subscription basis. A subscription to Premier gives you access to features that help extend the capabilities of your phone to serve a busy household. Premier subscribers have access to these advanced features when they connect a telephone to the Linx:

• Instant Second Line™
  If someone else is on the phone, pick up any unused phone to get a fresh Ooma dialtone and make a second call. If there's already one active call and you receive a second call, handsets connected to a Linx device not currently in use will ring and can be answered normally.
• Virtual Number
  You can select a second phone number to assign to all phones in your home, or just to the phone connected to a particular Linx device. Select a number from a remote area code near your loved ones—now they can call you for free too!
• Private Device and Voicemail
  Set up your new Linx device with its own phone line that can ring separately from your main number. Configure this at my.ooma.com/numbers.

Troubleshooting

• The phone connected to my Linx device doesn't get a dial tone
  • If the system status indicator is lit steady amber, try moving the Linx closer to the base unit.
  • If the system status indicator is blinking amber, go to ooma.com/linx-setup for instructions on how to register the device with the base unit.
  • Verify that your Ooma base unit is powered on and working properly. The system status indicator should be lit blue.
• My Linx won't register with my Ooma base unit
  • Move the Linx closer to your base unit and try to register again.
  • The Linx is not compatible with the first-generation Ooma Telo Handsets. If you wish to disable your old handsets so you can use the Linx device, dial on a phone connected to your Ooma Telo. The base unit will reboot automatically in a mode that will support the Linx (and Ooma HD2 Handset, Ooma Safety Phone, Ooma Headset). Ooma Telo Handsets will no longer work.
  • Your Ooma base unit supports up to four DECT devices. Ooma Linx, HD2 Handset, Safety Phone, Headset are DECT devices, which means you may only register a total of four of these devices.
• How do I factory reset the Linx device?
  • To perform a factory reset on a Linx device, plug it into a power outlet and then insert a paper clip through the reset pinhole to press the reset switch until the system status indicator blinks amber.

Have a Question or Need Assistance?

Here is where you can look for help:

• Knowledge base: www.ooma.com/support
• User manuals: www.ooma.com/userguide
• Community forum: www.ooma.com/forums
• Live Customer Care:
  • 1-888-711-6662 (US)
  • 1-866-929-6662 (Canada)