SOUNDPEATS Air3 Pro Wireless Earbuds FAQ

FAQ BLUETOOTH

How to reset SoundPEATS Air3 pro?

1. Clear the pairing record between the earbuds and alyour devices.
2. Please back both earbuds in the charging case, make sure the led indicator of the charging case flashes twice.
3. With the case lid open, press and hold the charging case button for 10 seconds untithe red light flashes thrice, reset complete.
4. Close the case lid ans reopen it to activate the earbuds.

Why does the sound of the earbuds cut or noise occur?

What can I do if the earbuds stopped connecting to my device?

1. Clear the pairing record between the earbuds and alof the previous devices.
2. Try to clear some pairing names on the Bluetooth list of the device and restart it then.
3. Put the earbuds into the charging case to reset.
4. Keep the charging case open and leave some time for them to pair with each other. Then please open the Bluetooth of your device to connect.

What can I do if the left earbud and the right earbud won't work together?

1. Please use a bit of light sandpaper or microfiber cloth with a bit of rubbing alcohoto clean the charging connectors to ensure the earbuds charge well. A low battery can negatively influence pairing.
2. Put them into the charging case to reset.

What can I do if the earbuds connect to my phone, but not my computer?

1. UNPAIR the earbud from the phone, then the earbuds willose Bluetoothconnection to the phone and enter into pairing mode.
2. Put the earbuds into the charging case to reset.
3. Take them out of the case, then open the Bluetooth of your computer to connect.
4. If those do not help, you may need to update your computer's Bluetoothdriver. There is no driver for the earbuds. Bluetooth drivers must come from the specific manufacturer for your exact computer model. Download and instalthe appropriate Bluetooth driver from the computer vendor's website, then restart your system before attempting to pair and connect to SoundPEATS earbuds.

My phone supports APTX-HD, APTX. Why could I only use APTX, not APTX-HD?

Air3 pro supports AAC, SBC, APTX and APTX-adaptive Bluetooth Codec, except APTX-HD, so you can use APTX which supported by both the earbuds and your phone.

FAQ SOUND

Why does the volume of the earbuds reduce after using a period of time?

It may be caused by the sound hole being blocked by foreign objects. Please try to remove the silicone ear piece and gently clean off the screen with a little alcohoto avoid dust or secretions blocking.

What can I do if one earbud is quieter than the the other?

1. Please try to clean the earbuds.
2. Please change other songs or videos. For some songs and videos, the sound effect is unstable.
3. Please change other devices.

You can try this way:

• UNPAIR and delete from your originadevice
• Pair to a new device and play music
• UNPAIR and delete from this new device
• Pair back with originadevice

4. Try to reset the earbuds.

Why the other side could not hear me when calling?

1. Please choose to pick up phone calls via the earbuds.
2. Please do not mute the phone calls.
3. Please clean the Mic holes to avoid dust or secretions blocking.
4. Please kindly adjust the volume through the earbuds and devices.
5. If you are using the earbuds with an Android phone, please check thesettings to see if you have allowed both phone audio and media audio to be transmitted through the earbuds.
6. Please change other devices to have a try.

FAQ CHARGING

What should I do if the charging case won't charge?

Please try to use another known working charging cable to charge the charging case for more than 10 hours through your computer. Compared to other electronics, the earbuds are low power products. Hence for charging safety, please do not use fast charger.

What can I do if any earbud stopped charging?

As there is no light on the earbuds when charging for Air3 pro, you need to put the left earbud and right earbud one by one separately into the charging case to check. If the green light on the charging case is on, the earbud can be charged normally. If no light comes on, please use a bit of light sandpaper to clean the charging connectors on the earbuds and try to adjust the earbud to ensure the green light is on.
Note: When you place the earbuds into the charging case, please close he cover of the case, then the charging should start automatically. As for Air3 pro, if you open the cover, the earbuds wilsearch the Bluetooth automatically, so the earbuds are actually consuming the battery while charging, and power consumption is faster than charging.

FAQ TOUCH CONTROL

What can I do if the touch controls do not work always?

1. Please touch the middle of the control area, and keep your hands dry, the earbuds may not response on wet fingers.
2. Please try to skip songs for more times to find your ideal frequency to control the earbuds.
3. Please touch the control area with different forces/angles/time to see if it works.
4. Another way for you to have a try: discharge the earbuds, then charge and reset.

FAQ CUSTOMER SERVICE TEAM

What should I do if the problem about the earbuds is not mentioned in this FAQ?

If there is no solution for your problem in this FAQ, please feel free to contact our Customer Service Team and we will provide you a solution as soon as possible. If we confirmed that the problem couldn't be solved, we will apply the replacement or refund for you. SoundPEATS provides an 12-month warranty for every product. Your satisfaction is always greatly important to us.