FAZUA RIDE 60 Service Manual
  1. Manuals
  2. Brands
  3. FAZUA Manuals
  4. Bicycle
  5. RIDE 60
  6. Service manual

FAZUA RIDE 60 Service Manual

Hide thumbs Also See for RIDE 60:
Table of Contents

Advertisement

Quick Links

ENGLISH
March 2022
SERVICE MANUAL

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the RIDE 60 and is the answer not in the manual?

Questions and answers

Related Manuals for FAZUA RIDE 60

Summary of Contents for FAZUA RIDE 60

  • Page 1 ENGLISH March 2022 SERVICE MANUAL...

  • Page 2: Table Of Contents

    3. FAZUA Services ........................14 4. FAZUA error analysis......................30 5. Dangerous goods ....................... 34 T ABLE OF CONTENTS PART II - FAZUA TOOLBOX ADVANCED 1. FAZUA Toolbox diagnostics software basics ..............39 2. FAZUA Toolbox user interface ................... 42 3.
  • Page 3 SERVICE HANDBOOK ENGLISH Fundamentals...
  • Page 4 T ABLE OF CONTENTS 1. FAZUA RIDE 60 ......................4 1.1  About FAZUA and RIDE 60 ....................4 1.2  The components of the RIDE 60 Drive System ..............7 1.3  RIDE 60 FAQs ........................9 2. FAZUA RIDE 50 ...................... 10 2.1 ...

  • Page 5: Fazua Ride 60

     In tu itive operat ion – minima list, erg onomic c o nt rol el emen t RIDE 60 is c ontro lle d via the mini mal ist FA ZUA R IN G C ON TR O L o n t h e h an dl e ba r. T h i s fit s p er fe ctl y in to t he re duc e d desig n o f t he ove ral l syste m, wh i ch gi ves al l b i ke m anu fact u rers f re e dom o f design.

  • Page 6: Fazua Ride 60

    Main menu Service Handbook | English FAZUA RIDE 60 IN NUMBERS  Torqu e: 6 0 N m  Peak po wer o utput: 4 50 W **  Wei ght (motor): 1 .96 kg  Wei ght b atter y ( remova ble) : 2.3 kg *...
  • Page 7 Three preset riding modes can be selected to customize the support*. They are fully customizable via the FAZUA App. With the boost function, the support can be increased to 450 watts for a short time, regardless of which mode you ride in.

  • Page 8: Fazua Ride 50

    Service Handbook | English 1.2  The components of the RIDE 60 Drive System The RIDE 60 Drive System has been tailored to the needs of riders:in every detail. The sum of the individual parts creates the particularly natural FAZUA driving experience.
  • Page 9 Main menu English | Service Handbook FAZUA ENERGY 430 FIX THE ENERGY STORAGE Even more compact and lighter than the Energy 430 is the Energy 430 fix. At only 2.2 kg, it allows for an even more integrated frame solution. When moving the bike, the battery is...

  • Page 10: Ride 60 Faqs

    ANT+, Bluetooth as well as USB-C interface. 1.3  RIDE 60 FAQs If you have any questions about the FAZUA RIDE 60 drive system, we have prepared a questionnaire HERE that will clear up most of the inconsistencies.

  • Page 11: Fazua Ride 50

    2.1  About RIDE 50 The RIDE 50 drive is based on the idea of Johannes Biechele, founder and managing director of FAZUA. His goal was to develop a kind of new drive system that makes it possible for e-bikes to look like classic bikes and allows for a natural ride.

  • Page 12: Advantages Of The Ride 50 Drive System

    Its innovative design means that, even when servicing is required, a bike fitted with a RIDE 50 drive can still be used as a conventional bike. In addition, FAZUA provides a direct support service for end customers and supports their retail partners with interactive tools in order to minimize maintenance and servicing work on drives.
  • Page 13 FEEL OF THE RIDE FAZUA combines the natural feeling of riding with the advantages of an e-bike: The dual-sided torque and cadence measurement in the bottom bracket ensure that the drive is fully adapted to the rider’s needs.

  • Page 14: Use Of The Ride 50 Drive System

    Main menu Service Handbook | English SERVICE While the DRIVEPACK is being repaired, e-bikes with our down tube cover can still be used as ordinary bikes. The components can be disassembled very quickly. 2.3  Use of the RIDE 50 Drive System CADENCE We have significantly optimized the cadence range: This provides you with noticeably more motorized support even at higher cadence.

  • Page 15: Fazua Services

    With our wide range of services, the FAZUA service team will ensure you’re well prepared for your customers. With help from FAZUA, you’ll become an expert in dealing with our drive systems. We will help you personally with any service requests during this time.
  • Page 16 TELESERVICE Contact the FAZUA service team to ensure that returns are handled smoothly and for help with any questions related to the our drive systems. You can find our contact information in Chapter "3.2 Service handling"...
  • Page 17 Our FAZUA Field Support experts are here to help you in the field. They conduct technical training, keep you up to date on all things FAZUA and give you valuable sales tips. To make sure they come to your store, simply go to our B2B portal &...
  • Page 18 (https://fazua.com/en/support/dealer-locator/). FAZUA TOOLBOX - ADVANCED The FAZUA Toolbox is our diagnostics software, which plays a crucial role in the event of a fault. The software allows you to:  R i din g b eh avior characteristics can be set i nd i v i dual l y i n t h e custo mi ze r. T h ere are t wo...
  • Page 19 For more information, please contact your local FAZUA service employee or visit the B2B portal. SERVICE BUNDLE As a FAZUA Premium Partner, you can get a service bundle via our online shop. This allows you to localize defective components by carrying out a cross-check and these components can also be loaned to your customers, meaning that they’ll still have a fully functioning e-bike while their components are being...
  • Page 20 Flexible learning  Sign the FAZUA Certified Partner Agreement and confirm your new certified trading partnership  Sh ow yo ur customers th at you’re a FA ZUA Cer t i fi e d Pa r t n er : Affi x t h e FA ZUA C er t i fi e d Par t n er st icke r you re c eive fro m us to your store wi nd o w s o p e o pl e c an s e e t h e l ogo fro m t he o ut s id e.

  • Page 21: Service Handling

    9:00 am – 4:00 pm CET Italian | French | Spanish Before contacting FAZUA, it is absolutely necessary to prepare the necessary documents (see Service handling Phase 1). In case of questions regarding an existing repair, please keep the ticket number ready.
  • Page 22 FA ZUA  FAZUA sends you an order confirmation  In the case of components that constitute dangerous goods (battery): FAZUA sends you the dangerous goods transport document (ADR transport documentation) P REPAR AT I O N F OR P I CKU P  Please ensure the components are properly packaged (see packing instructions)! Exercise particular caution when sending batteries.
  • Page 23 • You will receive a quote if your warranty check is negative.  Free diagnosis, repair, and shipping of the component • As a FAZUA Certified Partner, we guarantee you a processing time of 48 hours from receipt of goods.
  • Page 24  We look forward to hearing your opinion so that we can continue to improve our service! 3.2.2 ORDER CONFIRMATION After our FAZUA service team has recorded your service case, an order confirmation will be sent to you by e-mail You’ll find the ticket number for your...

  • Page 25: Services For End Customers

    To reduce your workload as a dealer in our service process, we offer our end customers the chance to process certain services directly with us. In this case, the focus is the service area on the FAZUA website. There we...
  • Page 26 The end customer can download a basic version If the end customer cannot solve the problem of the FAZUA Toolbox themselves and use it to run themselves or if it is a more complicated problem, a fault diagnosis or perform a firmware update.
  • Page 27  Bike stag e The bike stage gives your FAZUA bikes a special stage and lets them come to the fore. Size M is the basic element, which can be extended with further modules of sizes S and L. The FAZUA drive is raised to the eye level of the prospective customer, which simplifies product presentation by sales personnel.

  • Page 28: Responsibility For Material Defects

    Service Handbook | English 3.4  Responsibility for material defects Defective components Assembly or programming faults Transport damage Please contact FAZUA Service. Please contact the bike Please report the damage to the manufacturer. transport company (e.g. damaged box and therefore defective components).
  • Page 29 When transporting e-bikes with one of our drive systems on a roof or rear rack, please always remove the Energy 430 (RIDE 60) / the DRIVEPACK (Ride 50) first and stow it inside the car. After transport, care should be taken to ensure that all contacts are free from dirt and water.

  • Page 30: Service Check At 12-Month Intervals

     Sw itchi n g on and off the drive system  Te st ri de  Wal k assist ( RIDE 60; RIDE 50 on ly wi t h R E MOT E B ) ENERGY AND DRIVEPACK IF APPLICABLE...

  • Page 31: Fazua Error Analysis

     Per form a g e nera l fun ction che ck o f t he e-b i ke an d swi tch t h ro ugh a l l s upp o r t l eve l s .  Ch e ck th e f u nct ion of t he pushing ai d ( R IDE 50 o n l y fo r re mo te b ). 4. FAZUA error analysis Often, a suspected defect is just a contamination or a connection failure, which can be resolved quickly and easily.

  • Page 32: Diagram For Fault Analysis

    RIDES LEVEL Cross-check You need a functional e-bike with a FAZUA Drive System for the cross-check. Alternatively, you can purchase the service bundle (RIDE 50) via the online store. DRIVEPACK cross-check (RIDE 50) Cross-check procedure:  Disconnect drive system from...

  • Page 33: Visual Troubleshooting

    Main menu English | Service Handbook 4.2  Visual troubleshooting PROB LEM RE ASO N SOL U TI O N DRI VEPACK Motor power feels low Drive system is brand new The entire drive system needs to cover a mile or so to reach full performance Motor power feels low It is very hot so the ENERGY or...
  • Page 34 Lockring (spider), bottom Check these components and clicks or creaks bracket screws, or chainring tighten them if necessary. screws may be loose Drive system only Torque sensor is not calibrated Calibrate torque sensor using provides intermittent FAZUA Toolbox - Advanced support...

  • Page 35: Dangerous Goods

    D a n gerou s good s cla s s 9  Only ship batteries as dangerous goods in type-tested FAZUA packaging and correctly marked.  If the battery is faulty, always inform FAZUA first so that a collection can be ordered. 5.1.3 SHIPPING GUIDELINES On receipt of the e-bike from the bike manufacturer, the battery are packed in separate packaging.
  • Page 36 Main menu Service Handbook | English PACKAGING DANGEROUS GOODS  Must be se cu re ly pa dde d to prevent movem en t  B atter y p ole s must be tape d over to prevent s ho r t c i rc ui t s  On ly on e b atter y per pa cka ge  The pac kag in g mu st bear a haz ard c od e a nd a U N n umb er  Un damage d p acka ging can be re use d...

  • Page 37: Commercial Storage Of Batteries

    Main menu English | Service Handbook 5.2  Commercial storage of batteries  Store in we ll- ventilate d rooms ( well bel ow 30° C (8 6 ° F ) )  D o no t store n ear fla mma ble liquids  Pro te ct f rom mo isture a nd wate r  In stal l smo ke dete ctors  Possib ly up g rade to more c omprehensi ve bui l d i n g i n s uran c e...
  • Page 38 SERVICE HANDBOOK ENGLISH FAZUA TOOLBOX Advanced & FAZUA App...
  • Page 39 Main menu Service Handbook | English  T ABLE OF CONTENTS 1. FAZUA Toolbox diagnostics software basics ............39 1.1  FAZUA Toolbox functions ....................39 1.2  Requirements for use ....................... 39 1.3  Downloading the software ....................39 1.4  Access credentials (ID and password) ................40 1.5 ...

  • Page 40: Fazua Toolbox Diagnostics Software Basics

     Ac c e ss c re d e n tials ( ID and p asswo rd ) 1.3  Downloading the software Only certified dealers (FAZUA Certified Partners) are permitted to use the Advanced version of the FAZUA Toolbox since, in contrast to the basic version, this version allows you to intervene in selected settings. You can download the most up-to-date version in your B2B dealer portal at https://dealer.fazua.com/en/software/.

  • Page 41: Access Credentials (Id And Password)

     USB-C cab le Switching on the battery Connect your computer to the LED HUB of your e-bike using the USB-C cable Start the FAZUA Toolbox on your computer by double-clicking on the desktop icon and log on with your ID and password.
  • Page 42 (You can find more details on your access credentials in Chapter "1.4 Access credentials (ID and password)" ) If FAZUA Toolbox does not open or does not connect to the system, this could be due to the following reasons: Cause Solution...

  • Page 43: Fazua Toolbox User Interface

     Un it of leng t h ( k m/m i l es )  Un it of te mperat ure ( ° C/ °F ) Under info, you will find the version information of your FAZUA Toolbox INFO The connection status displays whether your e-bike is connected with the C O NNE C TIO N FAZUA Toolbox.

  • Page 44: Fazua Toolbox Menus

    Main menu English | Service Handbook FAZUA Toolbox menus 3.1  Product information: HERE YOU CAN FIND THE VIDEO SYST EM OVE RVIE W  Se ria l num b ers an d s o ft wa re vers i o ns o f eac h i n d i vi du al...

  • Page 45: Bike Use

    Main menu Service Handbook | English 3.2  Bike usage HERE YOU CAN FIND THE VIDEO  Displays t he to t al m i l e age wi t h t h e cur re nt D R IV EPACK w it h DRIVEPAC K U SAGE motor sup po r t  Displays th e ma xi m um s p e e d of t h e system wi t h mo to r...

  • Page 46: Live Data

    Main menu English | Service Handbook 3.3  Live data HERE YOU CAN FIND THE VIDEO The live data menu point allows the system’s live data to be read out.  Yo u can vi ew d iffere nt l i ve system dat a h ere. T h e test d ri ve mo de LIVE DATA is an ad d i t ional func t i o n to t h i s ( s e e C hap ter "C o mm and a nd c al ibrati on") .

  • Page 47: Customizer

    Main menu Service Handbook | English 3.4  Customizer HERE YOU CAN FIND THE VIDEO In the customizer, you can now adjust the riding modes Breeze, River and Rocket individually and completely according to your needs. The bike’s riding dynamics can be adapted to individual needs and preferences using the Max Power, Support Relation and Ramp-Up parameters.
  • Page 48 Main menu English | Service Handbook The Support Relation, the relationship between rider power and motorized support, is now even more differentiated between the three riding modes, meaning that you have the perfect mode for a wide range of terrain and riding situations.  G e ntle, c o nst a nt a nd 10 0 watt * st ron g t a i l wi n d even at l ow r i d er po w er.

  • Page 49: Configuration

    These values are set by the bike manufacturer during final assembly and mostly cannot be changed by the dealer. Therefore, we’ll quickly explain the things you can change with FAZUA Toolbox Advanced!  If no remote i s m oun te d, t he R em o te act i ve swi tch must b e AC TI VATE /D E AC TIVATE dea cti vate d ( b utton a pp ears i n wh i te).

  • Page 50: Diagnosis Using The Fazua Toolbox

    Please connect the entire bike and all components. If you cannot find the fault using the fault analysis, please carry out diagnosis using the FAZUA Toolbox and generate a diagnostic report. You generate the diagnostic report in order to later send it to the FAZUA Service Team.
  • Page 51 Main menu Service Handbook | English  Click a nd choos e a fol der to s ave t h e rep or t to yo ur c o m p u ter. SAVE DIAGN OSTIC We re c ommend creat i ng a s epa rate fol der for ea ch o f you r RE PO RT customers.

  • Page 52: Error Codes

    Main menu English | Service Handbook 3.7  Error codes To give you an ove r view of a ll th e p otential errors, al l p rev i ous l y re gi stere d e rror c od es are s h ow n i n th e fo ll owi ng tab le.
  • Page 53 Main menu Service Handbook | English FAU LT FAULT T YPE CL ASS SELF-DE- ERRO R DE SCR I P T I O N RE ASO N DE F ECT NUM- TECTA BL E C O MP O- B ER DURIN G N EN T OPER A-...

  • Page 54: Command And Calibration

    Main menu English | Service Handbook 3.8  Command and calibration HERE YOU CAN FIND THE VIDEO This menu contains two functions: First, the motor can be actuated to observe the values in the "3.3 Live data" menu. Second, the torque sensor can be automatically calibrated here. T E ST DRIVE MODE  In this se ct ion, yo u c an gi ve t he m oto r t he c o m man d to ru n i n o rder to have t he system val ues di s pl aye d i n t he m en u i tem "...
  • Page 55 Main menu Service Handbook | English  To end the test , ac t uate t he Stop te st b utto n . STOP T E ST  The torque sensor can be automatically calibrated with this button. CALI BR ATIO N This action is fully automatic and stops of its own accord after a few seconds.

  • Page 56: Fazua Firmware Update

    3.9  FAZUA Firmware update HERE YOU CAN FIND THE VIDEO FAZUA provides firmware updates at regular intervals to constantly improve the range of functions of the drive system. The updates can only be transferred to the drive system with FAZUA Toolbox.
  • Page 57 Update button after plugging the USB cable in.)  If t h e update fa ils, repe at the proc ess fro m step If you continue to have problems with the update, please contact the FAZUA service team.

  • Page 58: Data Transfer

    Main menu English | Service Handbook 3.10  Data transfer HERE YOU CAN FIND THE VIDEO In this menu item, a “bike file” is generated, in which all data for the individual components is collected and saved. This function allows you to easily reload the previous product and configuration data onto the new components after the exchange of components.
  • Page 59 ATTENTION! The motor also moves the pedals, chain, and rear wheel. Ensure that the rear wheel can move freely and the USB cable is not tangled and cannot get caught on the pedals. If you need any help with the data transfer, please contact the FAZUA service team.

  • Page 60: Fazua App & Connectivity

    The FAZUA App is the essential control center for your FAZUA ENERGY bike. Change your support mode settings and download new profiles, whenever and wherever you want. In order to use the FAZUA app, you must first update your Energy Bike. You need the latest motor firmware, and your Bluetooth chip needs to be updated so that the FAZUA app can connect.

  • Page 61: Profilestore

    Main menu Service Handbook | English  S ave yo ur s e ttin gs in a s ma ny suppor t profi l es as you wan t an d gi ve t hem t he i r o wn ti t les , de scr ip tio n s and p ro file pictures.

  • Page 62: Connectivity

    Our firmware enables a Bluetooth® Low Energy (BLE) connection between a FAZUA Remote and a bike computer or wearable. The FAZUA Bike is recognized as a sensor & you can display rider power, cadence and speed on your preferred device. This allows you to specifically control your load while riding and to read out and analyze values of your ride afterwards.
  • Page 63 FAZUA GmbH Marie-Curie-Straße 6 85521 Ottobrunn, Germany www.fazua.com...

This manual is also suitable for:

Ride 50

Table of Contents

Save PDF