Samsung HG43AU800E Install Manual
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Samsung HG43AU800E Install Manual

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INSTALL GUIDE
Thank you for purchasing this Samsung product.
To receive more complete service, please register your product at www.samsung.com
Model
HG43AU800E HG50AU800E HG55AU800E
HG65AU800E HG75AU800E
Serial No.

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Summary of Contents for Samsung HG43AU800E

  • Page 1 INSTALL GUIDE HG43AU800E HG50AU800E HG55AU800E HG65AU800E HG75AU800E Thank you for purchasing this Samsung product. To receive more complete service, please register your product at www.samsung.com Model Serial No.

  • Page 2: Before Reading This Install Guide

    Before Reading This Install Guide This TV B2B (Business to Business) model is designed for hotels or the other hospitality businesses, supports a variety of special functions, and lets you limit some user (guest) controls. Figures and illustrations in this Install Guide are provided for reference only and may differ from the actual product appearance.

  • Page 3: Warning! Important Safety Instructions

    Warning! Important Safety Instructions Please read the Safety Instructions before using your TV. Refer to the table below for an explanation of symbols which may be on your Samsung product. Class II product: This symbol indicates that a CAUTION safety connection to electrical earth (ground) is not required.
  • Page 4 • Be sure to contact an authorised Samsung service centre for information if you intend to install your TV in a location with heavy dust, high or low temperatures, high humidity, chemical substances, or where it will operate 24 hours a day such as in an airport, a train station, etc.

  • Page 5: Table Of Contents

    Contents Before Reading This Install Guide ---------------------------------------------------------------------------- Warning! Important Safety Instructions ---------------------------------------------------------------------------- What's in the Box? Installing the LED TV Stand ---------------------------------------------------------------------------- Installing the wall mount kit ---------------------------------------------------------------------------- Securing the TV to the Wall ---------------------------------------------------------------------------- Wall Mount Kit Specifications (VESA) ---------------------------------------------------------------------------- Providing proper ventilation for your TV ----------------------------------------------------------------------------...
  • Page 6 Using a TV Viewing Card (“CI or CI+ Card”) Connecting the “CI or CI+ Card” via COMMON INTERFACE slot with the CI CARD Adapter ---------------------------------------------------------------------------- Using the “CI or CI+ Card” ---------------------------------------------------------------------------- Setting the Hotel Option menu Hotel Option menu items ---------------------------------------------------------------------------- USB Cloning ----------------------------------------------------------------------------...

  • Page 7: What's In The Box

    01 What's in the Box? Make sure the following items are included with your TV. If any items are missing, contact your dealer. Quick Setup Guide / Warranty Card / Remote Control & Batteries (AA x 2) Power Cable Regulatory Guide (Not available in some locations) Data Cable CI Card Adapter...
  • Page 8 Following the repair by a non-authorised service provider, self-repair or non-professional repair of the product, Samsung is not liable for any damage to the product, any injury or any other product safety issue caused by any attempt to repair the product which does not carefully follow these repair and maintenance instructions. Any damage to the product caused by an attempt to repair the product by any person other than a Samsung certified service provider will not be covered by the warranty.

  • Page 9: Installing The Led Tv Stand

    Installing the LED TV Stand Assembling the Stand and Components When installing the stand, use the provided components and parts. Stand Holder-Cable 25 mm • Place a soft cloth over the table to protect the TV, and then place the TV so that its screen faces down toward the table surface.
  • Page 10 • Insert the Stands into the slot on the bottom of the TV. • Slide and assemble it to the end line in the direction of arrow. NOTE • Make sure to distinguish between the front and back of each component when assembling them. •...

  • Page 11: Installing The Wall Mount Kit

    For detailed information on installing the wall mount, see the instructions provided with the wall mount. Contact a technician for assistance when installing the wall mount bracket. Samsung is not responsible for any damage to the product or injury to yourself or others if you select to install the TV on your own.

  • Page 12: Wall Mount Kit Specifications (Vesa)

    • When you install your TV with a stand or a wall mount, we strongly recommend you use parts provided by Samsung only. Using parts provided by another manufacturer may cause difficulties with the product or result in injury caused by the product falling.

  • Page 13: The Remote Control

    02 The Remote Control About the Buttons on the Remote Control • The images, buttons, and functions of the Remote Control may differ with the model or geographical area. • If you use the remote control that comes with your TV to control another TV, some functions may not operate normally.

  • Page 14: Installing Batteries Into The Remote Control

    Installing batteries into the Remote Control To install the batteries, push the rear cover open in the direction of the arrow at the bottom of the illustration, and then insert the batteries as shown in the figure. Make sure that the positive and negative ends are facing in the correct direction.

  • Page 15: Controlling External Devices With A Remote Control - Using The Universal Remote

    Select your TV service provider so that you can control your cable or satellite box with your Samsung remote. Search for your service provider 4. Select the HDMI port on the TV to which the set-top box is Select TV Input Source connected.
  • Page 16 New Setup • This function may not be supported depending on the model or geographical area. • You can also use the Anynet+ (HDMI-CEC) function to operate external Samsung devices with your TV's remote control without any additional setup. • Specific external devices connected to the TV may not support the universal remote feature.

  • Page 17: Downloading The Universal Remote Icon

    Downloading the Universal Remote icon 1. Store the following files in the root directory of your USB device: File name File type File Size App tile stb_app_icon jpg, png 245 x 138, 2MB Source icon stb_source_icon jpg, png 66 x 66 to 135 x 135, 2MB stb_source_icon.jpg Sources Remote Access...

  • Page 18: Initial Setup

    04 Initial Setup When you turn on your TV for the first time, it immediately starts the Initial Setup. Follow the instructions displayed on the screen and configure the TV's basic settings to suit your viewing environment. If you already completed the Initial Setup, run the Initial Setup again using the following menu. •...

  • Page 19: Using The Tv Controller

    Control menu appears when the TV Controller button is pressed while the TV is On. For more information about its usage, refer to the figure below. • The screen may dim if the protective film on the SAMSUNG logo or the bottom of the TV is not detached. Please remove the protective film.

  • Page 20: The Connection Panel

    05 The Connection Panel BACK OF TELEVISION ① ② ③ ④ ⑤ ⑤ ⑥ ⑦ ④ ⑧ ⑨ ⑩ • When connecting an external device, match the colour of the connection port to the cable. • Whenever you connect an external device to your TV, make sure that power on the TV and the device is turned off. ①...
  • Page 21 – It is recommended that the external device of the HDMI 1.3 or 1.4 version will be used with this TV. If you meet the compatible problem like no sound or the abnormal screen or etc with the device of the HDMI 1.2 version, contact to the Samsung customer care centre. ⑥...

  • Page 22: Connections

    The LAN Port on the Wall LAN Cable (Not Supplied) • This TV supports the IEEE 802.11 a /b /g /n /ac communication protocols. Samsung recommends using IEEE 802.11n. Otherwise, when you play video over a network connection, the video may not play smoothly.
  • Page 23 • Authentication Modes: WEP, WPAPSK, WPA2PSK • Encryption Types: WEP, TKIP, AES In compliance with the Wi-Fi certification specifications, Samsung TVs do not support WEP or TKIP security encryption in networks running in the 802.11n mode. If the wireless access point supports WPS (Wi-Fi Protected Setup), you can connect the TV to your network using PBC (Push Button Configuration) or a PIN (Personal Identification Number).

  • Page 24: Connecting The Tv To A Sbb Or Stb

    STB (SBB) side Confirm the code on the Code Label. Cable code Pin assign SI Vendor TV SIDE STB (SBB) SIDE 1: NC BN39-02462A SAMSUNG and 1: TX 2: GND GREEN 2: RX 3: TX WHITE 3: IR (Colour: BLACK)

  • Page 25: Connecting The Bathroom Speakers

    Connecting the Bathroom Speakers You can connect the Bathroom Speakers using the following method. Connecting through the Variable Output (available without an external amplifier) TV Rear Panel Speaker VOL+ Volume Control Box VOL- • The rear panel may differ depending on the model. 1 Connect the VARIABLE AUDIO OUT port of the TV to the Bathroom Wall Speakers of the hotel.

  • Page 26: Using A Tv Viewing Card ("Ci Or Ci+ Card")

    07 Using a TV Viewing Card (“CI or CI+ Card”) Watches paid channels by inserting your TV viewing card (“CI or CI+ Card”) into the COMMON INTERFACE slot. – The 2 CI card slots may not be supported depending on the model. –...

  • Page 27: Using The "Ci Or Ci+ Card

    To watch paid channels, the “CI or CI+ CARD” must be inserted. • Samsung TV follow up CI+ 1.4 standard. When Samsung TV product display the pop-up message, it may happen due to CI+ 1.4 Version inconsistency. If you have a problem, please contact Samsung Call Centre.

  • Page 28: Setting The Hotel Option Menu

    08 Setting the Hotel Option menu To access the Hotel Option menu, press the following buttons on the remote control: 1. Press the button. 2. Press the up directional button. 3. Press the down directional button. 4. Press the Select button. To control the TV functions in the Hotel Option menu, the TV has the Standalone mode.

  • Page 29: Hotel Option Menu Items

    • Interactive: TV works with an SI STB or SBB. • Standalone: TV works alone, without an SI STB or SBB. • Interactive: Samsung / 2M / Locatel / VDA / VDA-S / Acentic / Sustinere / SI Vendor Quadriga / ETV / IBahn / Magilink / Otrum / Siemens / Amino / MDC / Enseo •...
  • Page 30 Hotel Option menu Item Description Gives you direct, immediate access to some of the channel menu functions on the Channel Setup Broadcasting menu such as Auto Tuning, Programme Rating Lock, Audio Options, etc. Lets you edit the channels stored in the TV's memory. •...
  • Page 31 Hotel Option menu Item Description Picture Menu Lock Enable or disable the Picture menu. • ON: The main menu is displayed. Menu Display • OFF: The main menu is not displayed. • ON: Broadcasting menu is enable for guest. Channel Menu Display Menu OSD •...
  • Page 32 Edit the items to be displayed in Quick Settings and change their order. Samsung Account Create and manage your own Samsung account. ON/OFF LAN Out. When enabled, the TV can work as a wired router for other network LAN OUT devices.
  • Page 33 Run the Universal remote setup function. This function is only available when set to Hospitality Mode: Interactive, SI Vender: Universal Universal Remote Type Samsung. Remote Lets you download Universal Remote icons from USB device and applying Universal Remote Icon DL downloaded icons to the connected Universal Remote source.
  • Page 34 • Start Sound Test: Use this test when you experience a problem with your TV's sound. • Signal Information: Show digital broadcasting signal information. • Reset Smart Hub: Reset the Smart Hub and Samsung account settings stored on your TV. System •...
  • Page 35 Hotel Option menu Item Description Enrollment Lets you enroll the TV with LYNK Cloud solution. LYNK Cloud Enrollment Status Check the status of the TV enrollment in the LYNK Cloud service. When the AC power cord is plugged in and the power is off, this option maintains the Virtual Standby Mode TV's important features even after the screen is off.

  • Page 36: Usb Cloning

    USB Cloning Hotel Option menu > Cloning The USB cloning function lets you download user-configured settings (Picture, Sound, Broadcasting, and Hotel Option menu) from one TV to a USB device, and then upload these settings from the USB device to other TV sets. This lets you create a standard file of settings and distribute that standard file to all the TVs in your facility.

  • Page 37: Settings Cloned In The Hotel Option Menu

    Cloned or not Hospitality Mode Standalone / Interactive (Default : Standalone) Interactive: Samsung / 2M / Locatel / VDA / VDA-S / Acentic / Sustinere / Quadriga / ETV / Ibahn / Magilink SI Vendor / Otrum / Siemens / Amino / MDC / Enseo...
  • Page 38 Samsung Account ― Lan Out On / Off VLAN ID On / Off Solution VLAN ID ― Device VLAN ID ― Universal Remote Setting ― Universal Universal Remote Type Samsung / SI Remote Universal Remote Icon DL ― English - 38...
  • Page 39 Menu Item Sub Item Cloned or not FactoryLock On / Off Password Popup On / Off Password Input ― Password Setting ― Security Password Reset ― Security Mode On / Off Enable / Disable HDMI Enable / Disable TTX Security Enable / Disable DRM Mode OFF/ LYNK DRM...

  • Page 40: Setting Auto Initialize

    Setting Auto Initialize O Hotel Option menu > Cloning > Setting Auto Initialize When you clone settings from one TV to another, you clone both the guest side menu and hotel side menu settings: Picture, Sound, Broadcasting, and Hotel Option menu. This lets you set nearly all of the menu values on your hospitality TVs to the same, standard settings.
  • Page 41 Menu Item R-Gain G-Gain B-Gain 2 Point R-Offset G-Offset B-Offset White Balance Reset 20 Point Interval 20 Point Settings Green Blue Picture Expert Settings Reset Gamma BT.1886 Shadow Detail RGB Only Mode Colour Space Colour Colour Space Settings Green Blue Reset Reset Picture TV Speaker...
  • Page 42 Menu Item Auto Tuning Aerial Programme Rating Lock Apply Channel Lock Common Interface Dual Sound Service Provider Service Provider Broadcasting About Service Provider Settings Open Service Provider Settings Audio Language Primary Audio Audio Language Language Settings Expert Settings Audio Options Secondary Audio Language Audio Format...
  • Page 43 Power On with Mobile Expert Settings IP Remote Wi-Fi Clock Mode Date General Time Clock Time Offset Time Time Zone System Manager Sleep Timer Alarm Language Samsung Account Device Name Screen Saver Change PIN External Device Anynet+ (HDMI-CEC) Manager English - 43...
  • Page 44 Menu Item Game Mode Settings Game Mode Input Signal Plus HDMI Black Level Bluetooth Device List Keyboard Language External Device Keyboard Settings Manager Input Device Manager Keyboard type Primary Button Mouse Settings Pointer Speed General Access Notification Device Connection Manager Device List Brightness Optimisation Minimum Brightness...

  • Page 45: Updating The Tv's Software

    Updating the TV’s Software DO NOT turn off the TV’s power until the update is complete. The TV will turn off and on automatically after completing the software update. Video and audio settings will be reset to their defaults after a software update. To easily reset the settings after software update, we recommend you to copy the TV's settings.

  • Page 46: Editing Channels

    09 Editing Channels Using Channel Editor O Hotel Option menu > Channel > Channel Editor Using Channel Editor you can edit the channels stored in the TV's memory. • Change the channel numbers and names, edit the channel language and channel genre and delete channels. •...
  • Page 47 Editing the Channel Number Change the channel number of a channel you select. To change a channel number, follow these steps: 1. Select a channel on the Channel Edit screen. 2. Use the directional buttons on the remote control, move the focus to Edit Channel Number, and press the Select button.
  • Page 48 Assigning the Channel Number to the external device The external device source of the TV are displayed in the last page of the Channel Editor menu as shown below. > 1. Select a external device source on the Channel Edit screen. 2.

  • Page 49: Specifications And Other Information

    10 Specifications and Other Information Specifications Model Name HG43AU800E HG50AU800E Display Resolution 3840 x 2160 3840 x 2160 Screen Size 43 inches 50 inches Measured Diagonally 108 cm 125 cm Sound (Output) 20 W 20 W Dimensions (W x H x D) Body 965.5 x 559.9 x 25.7 mm...

  • Page 50: Environmental Considerations

    Environmental Considerations Operating Temperature 10 °C to 40 °C (50 °F to 104 °F) Operating Humidity 10 % to 80 %, non-condensing Storage Temperature -20 °C to 45 °C (-4 °F to 113 °F) Storage Humidity 5 % to 95 %, non-condensing Notes •...

  • Page 51: Supported Resolutions For Uhd Input Signals

    Supported Resolutions for UHD Input Signals • Resolution: 3840 x 2160p, 4096 x 2160p If Input Signal Plus is set to Off Colour Depth / Frame rate (fps) RGB 4:4:4 YCbCr 4:4:4 YCbCr 4:2:2 YCbCr 4:2:0 Chroma Sampling 50 / 60 8 bit If Input Signal Plus is set to On Colour Depth /...

  • Page 52: Supported Resolutions For Connecting A Computer

    Supported Resolutions for Connecting a Computer When you use your TV as a computer monitor, you can also select one of the standard resolutions listed in the Resolution column. The TV will automatically adjust to the resolution you choose. Polarity Horizontal Vertical Clock frequency...
  • Page 53 Polarity Horizontal Vertical Clock frequency Mode Resolution Display format (horizontal / frequency (KHz) frequency (Hz) (MHz) vertical) 1920 x 1080i 50 Hz 28.125 50.000 74.250 + / + 1920 x 1080i 60 Hz 33.750 60.000 74.250 + / + *1920 x 1080 100 Hz 112.500 100.000...

  • Page 54: Supported Resolutions For Video Signals

    Supported Resolutions for Video Signals Check the resolutions supported for video signals. Display Horizontal Vertical frequency Clock frequency Polarity (horizontal Mode Resolution format frequency (KHz) (Hz) (MHz) / vertical) 720 (1440) x 576i 50 Hz 15.625 50.000 27.000 - / - 720 (1440) x 480i 60 Hz 15.734...

  • Page 55: Read Before Using The Internet Function

    Read Before Using the Internet Function Read this information before using the Internet function. • File download is not supported. • The Internet function may not be able to access certain websites, including websites operated by certain companies. • The TV does not support playback of flash videos. •...

  • Page 56: Dimensions

    Dimensions – The displayed image may differ from your TV, depending on the model. – Detailed dimensions can be checked at Displaysolutions.samsung.com. Front view / Side view • 43˝ (Unit: mm) 25.7 965.5 953.0 538.0 559.9 600.1 195.1 • 50˝...
  • Page 57 • 55˝ (Unit: mm) 25.7 1232.1 1218.2 686.7 708.8 748.8 226.3 • 65˝ (Unit: mm) 25.7 1450.9 1438.5 810.5 831.9 874.3 279.4 English - 57...
  • Page 58 • 75˝ (Unit: mm) 26.6 1676.7 1662.2 936.8 960.3 1003.4 331.9 Rear view • 43˝ (Unit: mm) 380.6 189.1 168.6 • 50˝ (Unit: mm) 457.0 205.3 237.1 English - 58...
  • Page 59 • 55˝ (Unit: mm) 513.9 237.2 269.4 • 65˝ (Unit: mm) 523.3 261.9 267.8 • 75˝ (Unit: mm) 636.2 257.4 300.7 English - 59...
  • Page 60 Base Stand detail • 43˝ (Unit: mm) 37.8 210.5 195.1 • 50˝-55˝ (Unit: mm) 39.8 217.6 226.3 English - 60...
  • Page 61 • 65˝ (Unit: mm) 39.8 218.1 279.4 • 75˝ (Unit: mm) 41.9 234.6 331.9 English - 61...

  • Page 62: Licences

    HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries. Open Source License Notice Open Source used in this product can be found on the following webpage. (https://opensource.samsung.com) English - 62...
  • Page 63 Contact SAMSUNG WORLD WIDE If you have any questions or comments relating to Samsung products, please contact the Samsung service centre. Country Web Site Samsung Service Centre AUSTRIA 0800 72 67 864 (0800-SAMSUNG) www.samsung.com/at/support www.samsung.com/be/support (Dutch) BELGIUM 02-201-24-18 www.samsung.com/be_fr/support (French)

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Hg50au800eHg55au800eHg65au800eHg75au800e

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