Chapter 7: Troubleshooting - Xilinx Alveo U200 Getting Started

Troubleshooting
The following table lists potential issues, causes, and fixes related to card installation.
Table 3: Card Troubleshooting
Issue
Card not found.
lspci no longer recognizes the card.
XRT installation incomplete or
unsuccessful.
Deployment platform installation
incomplete or unsuccessful.
xbmgmt --flash returns the error:
Specified DSA is not
applicable
Unable to install packages on RedHat
and CentOS.
UG1301 (v1.8) February 5, 2021
Getting Started with Alveo Accelerator Cards
Potential Cause
Card not correctly installed.
Card not compatible with server.
Maintenance USB cable attached.
Kernel version is incompatible.
Card is overheating.
Missing dependent packages.
Missing dependent packages.
Correct type of deployment platform
package not installed.
Incorrect permissions for download
directory, for example, a /home/
directory.

Chapter 7: Troubleshooting

Chapter 7
Fix
Reinstall the card following the
installation instructions.
Check if the card shows up by typing
the following Linux command: lspci
-vd 10ee:
Use qualified server. See Alveo U200
and U250 Data Center Accelerator Cards
Data Sheet (DS962) for system
compatibilities.
Ensure maintenance USB cable is
removed before booting system.
Run uname -r to check the kernel
version. Ensure that the kernel version
matches the version listed for your OS
in Chapter 4: Installing the Deployment
Software.
Ensure that operating ambient
conditions do not exceed specifications
and passive cards are in a system that
provides adequate airflow. For more
information about airflow
requirements, see Alveo U200 and U250
Data Center Accelerator Cards Data Sheet
(DS962) and Alveo U280 Data Center
Accelerator Cards Data Sheet (DS963).
Contact your Linux administrator.
Contact your Linux administrator.
Install the correct type of deployment
platform package.
Download the packages to a directory
where root has read access (for
example, /tmp ). Use the full path to
the RPM package when installing. yum
will fail with a relative path to RPM
package.
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