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Keyspan US-4A User Manual

Keyspan us-4a usb server: user manual
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• USB Server Settings Descriptions
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This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending.
Rev 2005jun23
Keyspan:USB Server - User Manual

Table of Contents

• Before You Begin
• Status Lights
• UDP Ports
• Network Issues
• USB Devices
Page 1

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Summary of Contents for Keyspan US-4A

  • Page 1: Table Of Contents

    • Applying/Canceling New Server Settings • Restoring Default Settings • Advanced menu • Updating Your USB Server's Firmware This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Table of Contents 5 Local Settings •...

  • Page 2: Introduction

    This release of USB Server software supports USB printers, USB multi-function printers, USB scanners, USB hard drives, USB HID devices (ie keyboards and mice), and other USB devices. USB audio and video products are not compatible with this release. See the Keyspan web site for further compatibility details.

  • Page 3: Installation Instructions

    Ethernet port on your DSL router, Ethernet hub, or 802.11 (aka Airport) router/base station. If you do not have a network, you can connect the USB Server directly to the Ethernet port on your computer. Tech Note: If you have more questions about connecting the USB Server to your network, please read the USB Server Networking Discussion section in this manual.

  • Page 4: Installing The Keyspan Server Utility Software

    TROUBLESHOOTING: You may see red lights on the server at this point in the installation. This is normal until you install the Keyspan Server Utility software on at least one computer. TROUBLESHOOTING: If you do not see the USB lights turn on and/or do not have a blinking green SYSTEM light, please proceed to the Troubleshooting:Status Lights section in this manual.
  • Page 5 Updating Your Firmware subsection in the Changing USB Server's Settings section later in this manual. In the Keyspan USB Server window, click the Servers tab. You will now see your USB Server listed in this tab (see next image): This User Manual applies to the Keyspan USB Server Software Version 1.3.x.
  • Page 6 Keyspan Server Utility software is now complete. You may now proceed to the Using Your USB Devices On The network section in this guide. This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23...

  • Page 7: Uninstall Instructions

    Keyspan:USB Server - User Manual Uninstall Instructions If you need to uninstall the Keyspan Server Utility software, please follow these instructions: MACINTOSH NOTE: Run the "UninstallUS4A.pkg" uninstaller program. This program is located on the CD that came with your USB Server. You can also download the uninstaller from Keyspan's web site (http://www.keyspan.com).

  • Page 8: Using Your Usb Device On The Network

    3 Using Your USB Devices On The Network Overview In this section, you will learn how to use your USB devices via the Keyspan USB Server. You will learn to: • connect your USB device (hardware) to the Keyspan USB Server's USB port •...
  • Page 9 DEVICE CONFIGURATION subsection in the Changing USB Server's Settings section in this manual. TROUBLESHOOTING: US4A: If you do not see your USB device in the Keyspan USB Server application, please proceed to the Troubleshooting:USB Devices section in this manual. This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending.
  • Page 10 Changing USB Server's Settings section in this manual for more details. To use a USB device, you will need to first 'connect' your USB device via the Keyspan Server Utility software. To connect your USB device to your computer via the USB Server, select your USB device and...
  • Page 11 When you are done using your USB device, you must virtually disconnect it from your computer before it is available to everyone else on the network. To do this, open the Keyspan Server Utility application, select your USB device and then click the You'll notice that the USB device's Status will change to 'Available'.
  • Page 12 If you need to connect additional USB devices, note that you can connect up to 8 USB devices to one Keyspan USB Server. While the USB Server only has 4 USB ports, we support 8 devices due to how Compound USB devices work. Compound USB devices are devices that have multiple components connected to an embedded USB hub inside 1 USB device.

  • Page 13: Other Methods To Connect Your Usb Devices

    Tech Note: Using Multiple USB Servers and USB Devices: US4A/PS4A: You can view up to 8 USB Servers in the Keyspan Server Utility software. If you are using all of the USB ports on your 8 servers, you will be able view a total of 32 USB devices in the Keyspan Server Utility software however you will only be able to have 12 USB devices 'connected' to your computer.
  • Page 14 Before You Begin Before you begin, please make sure that you have connected and installed your printer via the Keyspan USB Server's USB Devices tab (see the Using Your First USB Device sub section earlier in the section). To setup your printer for Auto-Connect, please follow these instructions:...

  • Page 15: Using The Usb Server System Tray Feature

    Please contact Keyspan for details. To do any of the above, first find the Keyspan USB Server System Tray icon. The System Tray is located in the lower right hand corner of your screen (next to the time).
  • Page 16 • CONNECT TO DEVICES allows you to connect to available USB devices without having to open the Keyspan USB Server program. To do this, just select your device from the list. USB devices connected to your computer will show a check mark next to them. USB...

  • Page 17: Using Auto-Connect Feature For Mac

    Before You Begin Before you begin, please make sure that you have connected and installed your printer via the Keyspan USB Server's USB Devices tab (see the Using Your First USB Device sub section earlier in the section). To setup you printer for Auto-Connect, please follow these instructions:...

  • Page 18: Using Device Force Disconnect

    If you have 2 users printing to the same printer, Auto-Connect will connect the whichever computer reaches the USB Server first. The second user's print job will stay in the queue until the first user finishes printing. Once the first user's print job is finished, the first user will be disconnected and the second user will connect to the printer and his print job will automatically start.

  • Page 19: Using The Single-User Connect Mode

    When your USB Server is set to Single-User mode, it will 'connect' all of the USB devices connected to the server to the first computer (with Keyspan Server Utility software) it detects. Use this mode, if A) you only have one computer or B) you have multiple computers but only one computer will have access to the USB Server.

  • Page 20: Local Settings

    USB Server's LOCAL SETTINGS tab. Auto-Connected: The USB printer (either a printer or a multifunction printer) has been This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 green Connect button under the ACTION column.
  • Page 21 You may now proceed to the next section in this guide... This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Note: For information on how to setup your printer for Auto-Connect,...

  • Page 22: Changing Usb Server's Settings

    The Keyspan USB Server comes preconfigured for use with most networks. However, you may want to change some of the Keyspan USB Server's settings to meet specific needs posed by your network and/or USB device sharing needs. This section describes how to change the USB Server's settings and what the settings affect.
  • Page 23 USB Server Settings : Access Tab subsection later in this manual. mismatch server discovery information. This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 The USB Server hardware has been put into Temporary Default...
  • Page 24 USB Server Settings : Access Tab, USB Server Settings : Network Tab, and USB Server Settings : Device Configuration subsections later in this document. This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 24...
  • Page 25 USB Server to factory settings. Please see the Applying/Canceling Server Settings and Restoring Factory Settings sub sections later in this section. This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 25...
  • Page 26 Keyspan:USB Server - User Manual continued on next page... This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 ACCESS tab: Server Name/Server Config Password Edit the Server Name field to change the name of the selected USB Server.
  • Page 27 (useful when dealing with firewalls), and the method that the USB Server uses to 'announce' it's presence on your network (aka the Discovery Mode). This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23...
  • Page 28 Keyspan:USB Server - User Manual The following is a description of all of the different settings you can change in the Network tab. This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 28...
  • Page 29 Gateway) must be filled in. Your server will not be able to communicate with your network if it is missing any of this information. This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23...
  • Page 30 Keyspan:USB Server - User Manual continued on next page... This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Network tab: UDP Port/TCP Port The UDP port and TCP Port fields allow you to specify which port numbers the USB Server will communicate on.
  • Page 31 USB devices. In the USB Devices tab, the following information is shown: Device Name: This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 The Device Name column shows the name of selected USB device.
  • Page 32 If you want to change how a particular USB device is accessed through the USB Server, select the device and click the Add button or Edit Button (see next image): This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 device itself, that name will be shown here.
  • Page 33 USB device that is attached to a specific Keyspan Server on a specific port on that Keyspan Server. If your USB devices does not have a unique USB Serial Number and you move the device to a different port on the same server, you will need to create a new device configuration record.
  • Page 34 To determine what a particular user's/computer name is, on that computer, click the Local Settings tab in the Keyspan Server Utility software. This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 34...

  • Page 35: Applying/Canceling New Server Settings

    To do this, click the Apply button (see next image). Once you Apply your changes, the USB Server (hardware) will disconnect any users connected to it and restart itself. Please note that your USB Server will disappear temporarily from the Keyspan Server Utility application while it is restarting.

  • Page 36: Updating Your Usb Server's Firmware

    Server's IP address may have changed after restoring to default settings. Updating Your USB Server's Firmware The Keyspan USB Server's firmware can be updated at any time via the Keyspan Server Utility application. To do this, select the Servers tab, select your USB Server, and then click the Edit Server Config.
  • Page 37 TROUBLESHOOTING: It is important that you always have the latest firmware installed on your USB Server. It is not recommend to use older firmware on your USB Server with newer Keyspan Server Utility software on your computer (or vice versa). Certain features, such as Auto-Connect, may not work if your firmware is not compatible with the version of software that you have on your computer(s).

  • Page 38: Local Settings

    Keyspan Server Utility software. Both have their own settings and configuration options. Settings for the Server are modified via the Server's tab (and stored on the USB Server hardware). Settings for the Keyspan Server Utility software are modified via the Local Settings tab and are kept on your computer.
  • Page 39 USB Server hardware on your network. The default value is 239.255.176.42. If your USB Server hardware is set to This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 39...
  • Page 40 Server Server Number: This is the serial number of the USB Server that you want to connect to. You only need to enter the last five digits. Access Password: Enter the USB Server's password here. This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 40...
  • Page 41 Displays the last five numbers of your USB Server's Network Address/Mac Address. The full Network Access is printed on the bottom of your USB This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 NOTE: Re-try timeout...
  • Page 42 Displays the location/port number on the USB Server that the selected USB device is connected to. Device Serial #: If the selected USB device has a serial number programmed into it by This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 42...
  • Page 43 Keyspan:USB Server - User Manual the manufacturer of the serial device, that serial number will be displayed in this column. This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 43...

  • Page 44: Overview

    Keyspan:USB Server - User Manual 6 Menu Commands Overview The following is a description of the Keyspan Server Utility's ADVANCED menu and the actions that can be performed in this menu. Advanced menu The Advanced menu contains the following commands: Force Disconnect: The Force Disconnect command allows you to 'Force This User Manual applies to the Keyspan USB Server Software Version 1.3.x.
  • Page 45 Keyspan:USB Server - User Manual Server IP Address Override: This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 device is not in use. Please note that if your computers automatically 'sleep' (aka 'hibernate', 'power save', etc.), USB devices connected to the sleeping computer will be released and made available to other users.

  • Page 46: Network Discussion

    7 Network Discussion Setting Up On Different Types of Networks The Keyspan USB Server can be configured in many types of networks. It can often be difficult to determine exactly where to physically connect your USB Server hardware to your network. The following diagrams are meant as a starting point for configuring your network.

  • Page 47: Troubleshooting

    If you cannot proceed past a certain sub section, please contact Keyspan technical support. Troubleshooting:Status Lights Look at the status lights on you Keyspan USB Server hardware. These status lights will either: • Off • On (doesn't blink) •...
  • Page 48 While the USB Server is booting up, you will notice different lights turn on and off. The following table explains what these lights mean during the boot up process. This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23...
  • Page 49 TROUBLESHOOTING: System 1 and 2 Blinking: If System 2 and 3 never stop flashing, the USB Server is not finding a valid ethernet connection or you've configured the server to use an invalid IP address. Please contact Keyspan for further details. STAGE 3...
  • Page 50 Keyspan technical support. • On: If this light doesn't blink on/off within 6 seconds, the USB Server has failed to boot up. Please try Resetting Your USB Server Hardware (as described later in this section). If it still fails, contact Keyspan technical support.
  • Page 51 UDP port. To verify this, open the Keyspan Server Utility application. You USB Server should appear (see next image): In the Keyspan Server Utility application's Servers tab, is your USB Server listed? If your server: • Is Not Listed: The Keyspan Server Utility software cannot find the USB Server hardware.

  • Page 52: Wireless Lans

    • Cannot See Your Server: skip ahead to the Wireless LANs or Wired LANs sub section. • Can See Your Server: Your firewall was preventing access to the Keyspan USB Server. If you had to configure a software firewall on your computer, please note that you have allowed only your computer to see your USB Server.
  • Page 53 If your computer and your Keyspan USB Server are both wired to your network via a physical cable and you are not able to see the Keyspan USB Server, you may have issues with your network hardware (ie your ethernet hub, ethernet switch, or router).

  • Page 54: Resetting The Usb Server Hardware

    If you're not able to use your device, please refer to your USB devices troubleshooting instructions for what to do next. If you are still not able to use your USB device, please contact Keyspan technical support for further assistance Resetting The USB Server Hardware You can reset the USB Server hardware at any time.

  • Page 55: When You Need More Help

    The USB Server is now resetting itself. It will take approximately 15 seconds to complete the reset. In the Keyspan Server Utility application, make sure that your Local UDP Port is set to 3842. Once you've verified the port, check the the Keyspan Server Utility application to see if your server appears.

  • Page 56: Appendices

    Keyspan:USB Server - User Manual 7 Appendices - This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 • Frequently Asked Questions Frequently Asked Questions • USB Device Compatibility Information about of USB device compatibility...

  • Page 57: Frequently Asked Questions (Faqs)

    Keyspan:USB Server - User Manual Frequently Asked Questions (FAQs) The following is a list of Frequently Asked Questions (FAQs) about the Keyspan USB Server. We frequently update our FAQs and add them to our web site and future version of this document.
  • Page 58 If you are using all of the USB ports on your 8 servers, you will be able view a total of 32 USB devices in the Keyspan Server Utility software however you will only be able to have 12 USB devices 'connected' to your computer.

  • Page 59: For Windows

    3. Enter you computer name in the Computer Name field and close the Sharing/System Preferences window. 4. Restart your computer. Your new computer name will appear after restart. This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 59...

  • Page 60: Usb Device Compatibility

    Isochronous USB devices. If you have a USB device that doesn't work with the Keyspan USB Server, please contact us as we If you have a USB device that does not work with the USB Server, contact Keyspan Tech Support.

  • Page 61: Status Light Behavior

    Keyspan:USB Server - User Manual Status Light Behavior The Keyspan USB Server part number US-4A/US-4A comes equipped with a 10 Status LED lights that report the status of the Keyspan hardware (see next image). The meaning of these lights will change depending on whether the USB Server is booting up (ie you've just turned on the USB Server) or if it is running (and has finished booting up).
  • Page 62 TROUBLESHOOTING: System 1 and 2 Blinking: If System 2 and 3 never stop flashing, the USB Server is not finding a valid ethernet connection or you've configured the server to use an invalid IP address. Please contact Keyspan for further details. STAGE 3...
  • Page 63 Please check the the USB Server's USB Device Compatibility section (found in the Appendices) or contact Keyspan for further support. This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23...

  • Page 64: Windows Xp Firewall Configuration

    Overview The following instructions detail how to configure Window XP's built-in firewall for use with the Keyspan USB Server. While these instructions are specific for this software, the basic idea of these instructions can be applied to configuring other firewalls.
  • Page 65 UDP port number instead of 3842. Obtaining Your IP Address To obtain your IP address, open the Keyspan Server Utility application. When it is open, click the Servers tab and locate your USB Server. Click on your server and you should see its IP number...
  • Page 66 Click on the Advanced tab and then click the Settings button (see next image): This will open the Advanced Settings window. In the Advanced Settings window, click the Add button (see next image): This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 66...
  • Page 67 We will now enter your TCP information (the info you obtained earlier in this step). While in the Service Settings window, enter something descriptive like 'Keyspan USB TCP' in Description of Service field. Enter your IP address in the IP address field. Enter your UDP port This User Manual applies to the Keyspan USB Server Software Version 1.3.x.
  • Page 68 Access And Configure Your Firewall Software WINDOWS XP Service Pack 2 ONLY Access Your Firewall Go to the START menu, then to CONTROL PANEL. This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 68...
  • Page 69 Add Your UDP Port To The Firewall We will now enter your USB Server's UDP port information. In the Exceptions tab, click the Add Port button. This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 69...
  • Page 70 Server TCP'. In the Port Number field, enter 3842. Next, enable the TCP radio button. You window should look like the following image: This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 70...
  • Page 71 Step 4 Firewall Configuration Complete! Your firewall is now configured to allow access to the Keyspan USB Server. Windows should now detect your USB Server and display the Hardware Wizard dialog. Proceed through the dialogs to finish installation (for details, see the Installation Instructions section in this guide).

  • Page 72: Notices

    • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult InnoSys Incorporated or an experienced radio/TV technician for help. (continued on next page...) This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 72...
  • Page 73 Cet appareil numerique de la classe B respecte toutes les exigences du Reglement sur le material brouilleur du Canada. VCCI Voluntary Control Council for Interference from Information Technology Equipment (continued on next page...) This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Class B ITE Page 73...
  • Page 74 Trademarks KEYSPAN is a trademark of InnoSys Inc. Mac and Mac OS are trademarks of Apple Computer, Inc., used under license. Apple and Macintosh are registered trademarks of Apple Computer, Inc., registered in the USA and other countries. Other brand names are trademarks or registered trademarks of their respective holders.

  • Page 75: Keyspan License And Warranty Information

    2. Grant of License. Keyspan grants to you the right to use this copy of the software ("Software") on a one or more computers provided that the Software is only used with the Keyspan US-4A hardware.
  • Page 76 6. LIMITATION OF LIABILITY. Keyspan's entire liability and your sole remedy under this License Agreement is, at Keyspan's option, either: a) the return of payment as evidenced by a copy of your purchase receipt; or b) the replacement of the media not meeting Keyspan's Limited Warranty.
  • Page 77 Product with KEYSPAN within 90 days of purchase, also include a copy of the bill of sale from KEYSPAN or from a KEYSPAN Authorized Reseller as proof of the date of original purchase. You may be charged a fee if no trouble with this Hardware can be found.

  • Page 78: Support Information

    Keyspan:USB Server - User Manual Support Information Contacting Support If you require assistance with any Keyspan product, you may contact us by one of the following ways: • web/email: • fax: • telephone : (tech support) International Support Options If you live outside of the United States and require assistance with your Keyspan product, please contact the Keyspan distributor in your country for technical support in your language.

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