Page 1: Table Of Contents
Reduce Costs Aurora AOne Product List What do I need to have before I can start using the AOne™ Smart Lighting System? Is the AOne system an energy eﬃcient solution for my home? Can I use AOne Devices without a Hub?
Page 2 How to remove / unpair Hub from an Account? How do I swap between Hubs on my account? When do I need to press the factory restore button on my AOne Hub? How to know when to upgrade your AOne Hub?
Page 3 Can you control the AOne System from a computer? Does the AOne app inﬂuence other programs on my mobile phone? Do I need to keep my phone on and logged in to my application all the time to keep my Hub running?
Page 4 How to conﬁgure a Schedule Event What is a Dynamic Event How to conﬁgure a Dynamic Event User Management How do I share access to my AOne System with other users? Differences between Control Permissions Full Control and Edit Mode Full Control Mode...
Page 5: Pre-Purchase Faq
Pre-purchase FAQ What is the Aurora AOne Zigbee System? AOne is a Smart Lighting System based on the Zigbee Protocol, it is a very similar Technology to Wi-Fi as they both run on the same 2.4GHz Frequency. The System can be used in both Residential and Commercial settings.
Page 6: Simple | Cost-Effective | Wireless
Simple | Cost-Effective | Wireless Where is AOne™ Used? The AOne™ has been designed to be used in a mixture of residential, as well as light commercial applications. An example of this is in meeting rooms. They are one of the most used spaces in any oﬃce.
Page 7: Automate Lighting
This is conﬁgured in the AOne™ lighting App. Improve Wellness The AOne™ range offers the ability to tune the colour temperature of lights. Smart GU10’s, ﬁre rated downlights and LED Strip allow users to match lighting to the environment and mood.
Page 8: Aurora Aone Product List
Aurora AOne Product List...
Page 9: What Do I Need To Have Before I Can Start Using The Aone™ Smart Lighting System
Can I use the AOne system outdoors? The AOne smart products are for indoor and domestic use only but can be installed in IP Rated Fittings or IP Rated Boxes which can reduce Signal reach and Device performance so take this into account when Specifying the System.
Page 10: What Does 'Smart Inside' Mean
The Smart Controller or Dimmer will be installed before the ﬁrst light of the circuit you wish to control, using the existing wiring, ensuring to remove an existing Dimmer if installed. All the luminaires on the circuit can then be controlled as a group via the AOne App or via Voice Commands.
Page 11: Can Multiple Users Connect To The Same Aone Smart Lighting System
What is the Signal Range of the AOne System (App & Hub)? The AOne App has no Signal range limitations and you can control your lights from anywhere in the world as long as your Hub is still connected to the Internet! If you’re at home, then you can use your home's Wi-Fi network but if you are away from home you can still access the App and control your lights, using a Mobile Internet Connection such as 3G/4G.
Page 12: What Smartphones Are Supported By The Aone System
What Smartphones are supported by the AOne system? The AOne app supports iOS, Android and Amazon Fire Devices. Please check on the App Store store what the minimum Operating System version is required to run the AOne App. Why doesn’t a product from another brand work with the AOne system? Whilst the Aurora AOne System is based on open technologies we are not able to ensure products from other brands are tested and fully interoperable with all of our software and hardware.
Page 13: Security
We usually recommend that the Hub is set up in its ﬁnal location. You don't have to worry about disconnecting your AOne Hub from power for a long period of time. All your settings will be maintained. Turning it on again you'll ﬁnd that all your Devices are still "paired", recognised by the Hub and visible in your AOne application.
Page 14: Voice Control
You will still have to use the Google Home and Amazon Alexa Apps to set up the Skill however. How do I set up Google Home Voice Control? After setting up your AOne Hub and have paired your Devices, follow these instructions: 1. Open the Google Home App 2.
Page 15: Aurora Smart Installer Program
To enable smart lighting throughout various spaces with non-smart ﬁxtures we can offer homes and businesses the option to ‘Make Smart with AOne™ Control’. This enables smart control of any of Aurora’s 1000+ products for either new or retroﬁt installations. Understanding ZigBee Zigbee is a Mesh technology, allowing for scalable networks of smart connected products spanning substantial ranges by use of multi-hop technology to bridge the gap between Device and Hub.
Page 16: Product Lineup Information
Product Lineup Information mPro ™ ZX Features & Beneﬁts • ‘Smart Inside’ for individual wireless and group control • Direct replacement - convenient one-step installation • Unique convertible design for use in shallow ceiling voids • Push-ﬁt terminals and pre-wired FastRFix ™ connector for fast installation • Colour tuneable white between 2200K - 5000K 6.5W | 640lm | 60°...
Page 17 •Wireless 2-way switching using •Available in Black or White smart dimmer •Programmable function keys •Min 20W circuit load per dimmer AOne ™ ZigBee Smart Battery Rotary Dimmer Features & Beneﬁts • Replace existing switch or add a new one anywhere • Battery powered: No wiring necessary • Control individual devices or a lighting space...
Page 18: Asip - Commissioning Hub
• Connect Hub to internet and power with supplied cables • Allow Hub to boot up. Two solid green lights will appear when ready • Download & install the AOne™ app • Create a free account and complete the veriﬁcation steps (Use your own email address;...
Page 19: Asip - Commissioning Devices
ASIP - Commissioning Devices The Commissioning Process: • Install smart Device in accordance with instructions • Click ‘Add new Device’ in the AOne™ App; the pairing light on the Hub will ﬂash • Power up your new Device. Lighting products will ﬂash twice.
Page 20: Asip - Troubleshooting Networking
ASIP - Troubleshooting Networking Hub Positioning The position of the Hub in the home is critical to good performance. A centralised Hub will have much better connectivity to your mesh network of Devices, improving overall performance dramatically. Although the number of hops is unlimited as discussed earlier, an ideal number to stick to is 3. Sticking to 3 hops will ensure smooth operation of the system.
Page 21: Wifi Channels
By managing the active WiFi channels within range, we can reduce the impact of this and improve performance. Manually set the WiFi channel of your router to one that does not overlap with your AOne Hub’s Zigbee channel. Top Tip for Success: Check which channel your AOne™...
Page 22: Asip - Dimming Compatibility
ASIP - Dimming Compatibility Aurora Smart Dimmers are compatible with most dimmable Aurora luminaires (for the most up to date information check the latest catalogue or get in touch). This is due to the large variety in chips, drivers and general hardware, making it almost impossible to guarantee compatibility with every Luminaire on the market.
Page 23: Beta Testing New Features Before General Release
If you are interested to be a part of our BETA Testing Programme, where you can test the newest features coming to the AOne App then please get in touch with us and reference “BETA Testing”. The Programme is available for iOS and Android.
Page 24: Aone Products Warranty Periods
AOne Products Warranty Periods Product Name Product Code Warranty Period AOne Hub AU-HZB5A 1 Year Tuneable White mProZX AU-A1ZBMPRO1ZX 5 Years Tuneable White GU10 AU-A1GUZBCX5 2 Years Tuneable RGBW GU10 AU-A1GUZBRGBWB 2 Years Tuneable White GLS AU-A1GSZ9CXB 2 Years B22/E27...
Page 25: Getting Started
Zigbee Getting Started Where do I download the App? You can search for Aurora AOne on your phone’s App Store or use the direct links below: iOS App: https://apps.apple.com/gb/app/aurora-aone/id1508167212#?platform=iphone Android App: https://play.google.com/store/apps/details?id=com.aurora.aonev3 Amazon Fire App: https://www.amazon.co.uk/dp/B09V1G6RR5/ref=sr_1_1?qid=1646827032&reﬁnements=p_4%3AAur ora&s=mobile-apps&search-type=ss&sr=1-1 How do I create an Account? 1.
Page 26: How Do I Delete An Account
ﬂash. The ﬂashing green start up sequence can take anything between 3-5 minutes, so please do not disconnect the Hub during this time 3. Once the AOne Hub has two solid green lights (the ﬁrst and the last) it is ready to be acquired and pair with AOne Devices 4.
Page 27: Can I Pair Multiple Hubs To My Account
If you're still having trouble assigning the Hub to your account, try using a different mobile Device or tablet, connected to the internet If that fails, or you're receiving the message 'This Hub is already assigned', then please contact the authorised Aurora contractor who installed the unit or get in touch with us.
Page 28: Which Ports Need To Be Open To Use The Aone Hub
Which ports need to be open to use the AOne Hub? If your AOne Hub is displaying a Red Exclamation Mark ! it could be pointing to an Internet Connection issue that could be caused by your Internet Router blocking access to the Hub.
Page 29: When Do I Need To Press The Factory Restore Button On My Aone Hub
Hub during this time. Once the AOne Hub has two solid green lights (the ﬁrst and the last) sign in to the AOne app. After the Hub has successfully synchronised, you will then need to continue with Device pairing.
Page 30: Software Updates
How long does it take to install a Software Update on the AOne Hub? A software update of the AOne Hub can take up to ten (10) minutes. During the update you will see the LEDs on the front of the Hub ﬂashing and when it’s ﬁnished, your Hub will be automatically...
Page 31: General Information
● can have access to it, only your Hub) If you relocate along with your AOne System you will have to get in touch with us and ● provide the new City you are in to adjust the Hub's settings To use the feature, you will have to select it as a time option when setting up Schedules or setting up a Sensor.
Page 32: Rotary Dimmer Module Faceplate Compatibility
Devices closer together for them to pair to the Hub and work correctly. Can you control the AOne System from a computer? Only Phones and Tablets are supported currently. From a computer you can use 3rd party software to run Mobile Apps.
Page 33: Does The Aone App Influence Other Programs On My Mobile Phone
Do I need to keep my phone on and logged in to my application all the time to keep my Hub running? No, the AOne System continues to work all the time, 24/7 regardless of whether your Phone and/or Application are on/open. It is the AOne Hub and the AOne Devices that run your lighting system.
Page 34: What Third Party Platforms Are Compatible With The Aone System
What Third Party Platforms are compatible with the AOne System? Most of our Products and Features are compatible with the following Systems: - Alexa Plus (Amazon Alexa with a ZigBee Hub, Devices will be paired directly) - Samsung SmartThings - Aeotec (V2 & V3, Devices will be paired directly) When using third-party Hubs, check which Devices are compatible or get in touch with us as not all products are supported on third-party platforms and some products may stop being supported.
Page 35: Specifying Aone
Specifying AOne Devices Lamps Smart Lamps can be controlled individually. This is the best solution when the customer wants granular control over every light within a Space. Smart Lamps also allow for a wider range of colours (Colour Temperature and RGB).
Page 36: Led Strip
The RGBCX Controller requires a 6 Core cable (Warm White / Cool White / Red / Green / Blue / Power) Most Single Colour and Colour Tunable LED Strips will be fully compatible with the AOne Controllers. Most RGB LED Strips on the market are RGBW or simply RGB (they don’t have separate LED Chips for Warm White / Cool White) meaning that you will not be able to use all the features available on the AOne Controller.
Page 37: Placement / External Factors
Kinetic Switches will perform better in small to medium sized Systems. The more information being sent to a Hub will cause latency across the AOne System. 6. If the AOne System is being used in a large space consider breaking the area into zones with a Hub per zone Eg.
Page 38: There Is No Standard Installation! All Installations Are Unique
For the best results ‘work around’ potential obstacles such as solid walls or metal structures. The Zigbee network used for the AOne system needs to have a ‘line of sight’ to the AOne Hub or no more than 3 Device ‘hops’ to get to the Hub. For optimum results, especially if there is a lot of metal, Devices should be either less than 10-20m from the Hub or less than 5m between each other.
Page 39: Hub Location Is Important
Hub location is important If a space is large some devices furthest from the hub may not work due to a weak signal. ● The Zigbee signal has to be above a certain level to perform consistently. ● Zigbee hops will work better if there is no interference from other systems.
Page 40: Cable Trays
LED drivers as this can have a worse effect than the cable tray as the driver will be generating an electromagnetic ﬁeld encompassing the controller. 7. Use more cable between the AOne controller and the driver and at least more than 30cm apart. 8. Avoid placing relays or controllers next to power sockets as this causes interference.
Page 41: Usability
Older Phones that may not be up to date or are already experiencing slow performance in general may also experience issues when using the AOne App. We recommend using Phones/Tablets that are no more than 5 years old if possible, to be able to have adequate App performance.
Page 42: Aone App (Ui3)
Aone App (UI3) Getting Started with the AOne Zigbee App Welcome to the new AOne App Your smart home Devices, Scenes and Schedules are now organised around smart lighting Spaces Use Scenes and Schedules to change your lighting Spaces throughout the day to suit your needs...
Page 43: Spaces Tutorial All Devices Tutorial
Spaces Tutorial All Devices Tutorial What is a Space A Space should be considered to be one of your Rooms, for example Living Room. This Space should then contain all the Smart Devices found in the Living Room. Do be aware that Devices can only be a part of 1 Space or Group at once. What is a Nested Space/Group While Devices can only be in 1 Space/Group, you can nest Spaces and Groups in other Spaces/Groups.
Page 44: How To Create A Space
How to create a Space 1. On the Main Menu, tap the 3 dots ⋮ 2. Tap Create new Space / Group 3. Select from the pre-named section or create a Custom Name 4. Tap Save when done 5. You will now see your newly created Spaces What is a Group A group is a smaller selection of Smart Devices within a Space, for example Living Room Downlights.
Page 45: Pairing Instructions
Pairing Instructions Does pairing require moving the AOne Devices closer to the Hub? You can pair AOne Devices within their operating range (around 5 metres) and the Hub’s operating range (10-20 metres) , depending on physical obstructions and other external factors.
Page 46: Power
Power Smart Relay Pairing your Relay: Press and hold down the power button for approximately 15 seconds. The red light will begin ﬂashing repeatedly every second. (NB: The red light will ﬂash once after 5 seconds, twice after 10 seconds and then repeatedly after 15 seconds) Double Socket Pairing your Socket:...
Page 47: Sensors
Sensors Motion Sensor Pairing your Motion Sensor: Press and hold down the power button for approximately 15 seconds. The red light will begin ﬂashing repeatedly every second. (NB: The red light will ﬂash once after 5 seconds, twice after 10 seconds and then repeatedly after 15 seconds) Door/Window Sensor Pairing your Door / Window Sensor:...
Page 48: Kinetic Switch
Kinetic Switch Pairing your Switch: Step 1: Press and hold the bottom left button for 10 seconds, then release. Step 2: Press and immediately release the bottom left button once. Step 3: Press and hold the bottom left button for 10 seconds, then release. Step 4: Press and release (number stated on the App screen) times.
Page 49: How To Configure The Pir Motion Sensor Events
How to conﬁgure the PIR Motion Sensor Events 1. Go to Set up Devices 2. Tap the Motion Sensor you want to set up under the Sensors category 3. Under Motion Sensor Events tap Add new Event 4. Select a target Space that the Sensor will control 5.
Page 50: How To Configure The Door/Window Sensor
How to conﬁgure the Door/Window Sensor 1. Go to Set up Devices 2. Tap the Aurora Door Sensor you want to set up under the Sensors category 3. Under door Sensor Events tap Add new Event 4. Select a target Space that the Sensor will control 5.
Page 51: How To Configure The Battery Remote
Single Gang Dimmer 1. Go to Set up Devices 2. Tap the Aurora Battery Dimmer Single Knob you want to set up under the Switches category 3. Select a Space for the Dimmer to control then press Save 4. Choose the Secondary Mode function (None / Cycle through colour temperature / Cycle between 20 predeﬁned colour / Cycle...
Page 52: Secondary Mode Information
Slave mode using the Dipswitch on the module itself before it’s powered on 3. Go to Set up Devices 4. Tap the Aurora Wall Dimmer (control) you want to set up under the Switches category 5. Select the Master Dimmer(inline) you want to pair the Slave Dimmer to and then press Save 6.
Page 53: How To Remove A Paired Device
5. The Devices should disappear from the App shortly indicating it has been removed ● As soon as you delete a Device, it will no longer be controllable by the AOne App (AOne Hub). However, as soon as you (re-)discover Devices and pair them again, they will be available in your AOne App again.
Page 54: What Is A Schedule Event
What is a Schedule Event This is an Event where a Space/Device is turned On/Off or where a Scene is activated at a Scheduled Time/Day, for example (Turn Living Room Downlights on at 15:30 on Weekdays). You have the option of activating a Scene or controlling a Space or Device within the Space. You can activate a Scene on and turn a Space/Device On/Off.
Page 55: What Is A Dynamic Event
What is a Dynamic Event Dynamic Events allow you to create a timeline of Scenes throughout the day, so when you turn the Lights on they'll trigger the Scene you want. For example you can have a bright, cool white Scene during the day, before moving into a warm white Scene for the evening and ﬁnally a dim, warm white Scene for at night.
Page 56: User Management
In order to allow someone to access your AOne system you need to share access to their email. You can share the access to your Hub with up to 15 Devices. In the Aurora AOne App, you can use the Share function, found in the Hub's page on the Set up Devices Menu.
Page 57: Troubleshooting
Troubleshooting What do the LEDs on my Hub mean? LED 1 (Dot Symbol): During Bootup the symbol will be off. Once the wireless handlers are started and ready (has restored persisted device states) it will turn solid ON. When Scan Mode(pairing mode) is active the symbol will ﬂash (long) every second.
Page 58: Device Is Unavailable
● Try Rebooting the Mesh ● Try removing and pairing the Device again AOne App crashing on Android Device Restart your Android Device The ﬁrst thing you should do is restart your Device. The processes that may be opened along with the apps that keep running in the background will close after you restart your Device.
Page 59: Aone App Crashing On Iphone
AOne App crashing on iPhone Sometimes the simplest solution to resolve a crashing application in iOS is to quit the app and then relaunch it. The idea behind this is that you’ll clear the app from memory and allow for a clean launch.
Page 60: How To Reboot Hub
How to Reset Amazon Alexa / Google Home Skills You can either simply remove then re-install the Aurora AOne Skill which will resolve most issues, otherwise you can try Rebooting the Hub or Mesh whilst the Skill is removed then installing it again.
Page 61: Device Is Unavailable (Step-By-Step Flowchart)
Device is Unavailable (Step-by-Step Flowchart) All lights on Hub ﬂashing If all 4 LEDs on the front of the Hub are ﬂashing, it indicates that the Hub's Power Supply cable has failed. This may be due to a number of reasons such as issues with the circuit, heat or general failure. To resolve this you will need to replace the Power Supply cable.
Page 62: How To Set Up A Rotary Dimmer In Slave Mode On Samsung Smartthings
Tap Done when ﬁnished Try the Master and Slave Dimmers How do I contact AOne customer support? If you need any further help or have any questions, please email us at aone.help@auroralighting.com, raise a support ticket on Zendesk, via the AOne App.

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