PetSpy p-collar 620 Remote Training Collar Manual

PLEASE READ THIS ENTIRE GUIDE BEFORE BEGINNING

Important Safety Information

Not for use with aggressive dogs.
Do not use this Product if your dog is aggressive, or if your dog is prone to aggressive behavior. Aggressive dogs can cause severe injury and even death to their owner and others. If you are unsure whether this product is appropriate for your dog, please consult your veterinarian or certified trainer.

Safety during on-leash training.
It is vitally important that you and your dog remain safe while learning during onleash training. Your dog should be on a strong leash, long enough for him to attempt to chase an object, but short enough for him not to reach a road or other unsafe area. You must also be physically strong enough to restrain your dog when he tries to chase.

Risk of skin damage.
Please read and follow the instructions in this manual. Proper fit of the collar is important. A collar worn for too long or made too tight on the pet's neck may cause skin damage. Ranging from redness to pressure ulcers; this condition is commonly known as bed sores.

• Avoid leaving the collar on the dog for more than 12 hours per day.
• When possible reposition the collar on the pet's neck every 1 to 2 hours.
• Check the fit to prevent excessive pressure; follow the instructions in this manual.
• Never connect a lead to the electronic collar; it will cause excessive pressure on the contacts.
• When using a separate collar for a lead, don't put pressure on the electronic collar.
• Wash the dog's neck area and the contacts of the collar weekly with a damp cloth.
• If a rash or sore is found, discontinue use of the collar until the skin has healed.
• If the condition persists beyond 48 hours, see your veterinarian.

These steps will help keep your pet safe and comfortable. Millions of pets are comfortable while they wear stainless steel contacts. Some pets are sensitive to contact pressure. You may find after some time that your pet is very tolerant of the collar. If so, you may relax some of these precautions. It is important to continue daily checks of the contact area. If redness or sores are found, discontinue use until the skin has fully healed.

Components

Remote Transmitter

Dog 1 Receiver Collar

Test Light

Contact Points

Battery Charger

Neck Strap

Dog 2 Receiver Collar

Cable

Operating and Training Guide

Other Items You May Need

• Screwdriver
• Scissors

Main Features

600M Remote Training Range
User Expandable to a Two-dog System
Tone, Vibration, and Shock Commands
16 Adjustable Progressive Intensity Levels for Vibration and Shock
Blue Backlit LCD Indicating Intensity Level and Battery
2-hour Rapid Charging Lithium Polymer Battery
100% Waterproof
Innovative Blind Operation with Touch Distinguishing Mode Buttons

Overview

Transmitter

1. Selecting Channels
   Quick selection for the certain dog we want to train.
2. Intensity Level Adjustment
3. Touch Distinguishing Edge
   Effectively preventing unexpected operation and avoiding unattended training.
4. LED Indicator Light
5. Blue Backlit LED Display
   Indicating Intensity Level under Any Circumstances of Visibility.
6. Blind Operation Buttons
   Easily distinguish and send the correct training command without eyes on by touching and feeling on buttons with different structure.
7. Antenna
8. Belt Clip
9. Waterproof Charging Jack (with cover)
10. Neck Strap Pin

Receiver Collar

Operating Guide

How to turn the p-collar 620 on/off

1. To turn the Transmitter on
   1. To mount the antenna to the corresponding position of the transmitter tightly.
   2. Press any button on the Transmitter.
      The blue backlight on the display stays on for approximately 30 seconds after a button press. After that with no button press, the blue backlight shuts off first, and if no button press with another five minutes, the display shuts off and the Transmitter goes into battery conservation mode. Pressing any button will turn the display back on.
      
2. To turn the Receiver Collar on
   1. Press and hold the On/Off Button until the Green LED light comes on. (This takes approximately one second.)
   2. Release the On/Off Button.
      In normal mode, the Green LED will flash once every 5 seconds, indicating the Receiver Collar is on and ready to receive a signal from the Handheld Transmitter.
3. To turn the Receiver Collar off
   1. Press and hold the On/Off Button until the Red LED light shuts off. (This takes approximately three seconds.)
   2. Release the On/Off Button.
      Note: To extend the life of the batteries, turn the Receiver Collar off when it is not in use.

How the Transmitter buttons work

Tone Only Button (Black with Bar):
Sends an audible tone to the collar. No stimulation is delivered. Vibration Only Button (Orange with Dot) /Shock Only Button (Black with Bar):
Delivers vibration/shock through the Contact Points on the Receiver Collar at the level shown on the Digital Display. When held down for 10 consecutive seconds, the Transmitter will "time-out", and vibration/shock cannot be delivered for 5 seconds. You must release and press the button again after the 5 second time-out period, before additional vibration/ shock can be delivered.
Dog 1/2 Toggle Switch
Located on the upper left face of the Transmitter is a toggle switch, allowing switch between Dog 1 and Dog 2.
Vibra/Shock Up Button ( ): Increases vibration/shock Level by 1.
Vibra/Shock Down Button ( ): Decrease vibration/shock Level by 1.

Collar fitting

The Receiver/Collar should be fitted so that the surgical stainless steel contact points press firmly against the dog's skin. When properly fitted, you should be able to fit a finger or two snugly in between the collar and you dog's skin. When properly fitted, the Receiver/Collar should not move on the dog. The best location for the Receiver/Collar box is either side of the dog's windpipe.
A loose fit can allow the Receiver/Collar to move around on the dog's neck. When this happens, the contact points may rub the skin and cause irritation. If the Receiver/Collar is too tight, the dogs may have difficulty breathing.

How to find the best Vibration/Shock Level

The unit comes with Up and Down buttons to control the Vibration/Shock Level, with Level 1 being the lowest level and Level 16 being the highest.
The level of Vibration/Shock best suited for your dog depends on your dog's temperament and threshold for Vibration/Shock. Always start at the lowest level and work your way up.
The appropriate level can be found when the dog responds to the Vibration/Shock with a mild reaction, such as a tensing of the neck muscles. The Vibration/Shock Level may vary depending on the training situation. When highly distracted, dogs will require a higher level of Vibration/Shock.

To maximize the distance

The unit has a 600 meter range. The range may vary depending on the way the Transmitter is held. Hold the Transmitter away from your body to receive the greatest range. For maximum signal strength, keep the device properly charged.

Maximum range

Typical range

Minimum range

*Avoid touching the antenna or the range may decrease substantially.

The LCD & LED indicator

	Indicates Vibration/Shock levels ranging from 1-16, and appears in the middle part.
	Indicates the active dog receiver and appear in the left part.
	Indicates battery's power level. Note: The battery indicator will flash every second to indicate low battery.

Transmitter LED Indicator Light – Function and Response

Receiver Indicator Light – Function and Response

Charging the battery

The unit uses Lithium-Polymer batteries.

1. Charge the unit before using the unit for the first time.
2. Do not charge the batteries near any flammable substances.
3. Fully charge the batteries if the unit is to be stored without use for a period of 3 months or more.

Recharge the unit if:
The indicator light on the collar is emitting a red color and flashes rapidly. The 3 bar indicator on the Transmitter LCD shows just 1 bar. The indicator light on the Transmitter or Receiver will not come on. The indicator light on the Transmitter or Receiver comes on momentarily when any of the Mode Buttons is pushed.

Battery Charging Procedure

NOTE: The unit has a partial charge when it leaves our facility, upon receipt of the collar, be sure to give it a 4-hour initial charge before the first use.

1. Lift the rubber covers protecting the Transmitter/Receiver Collar Charging Jack.
2. Connect the charger connectors to the Transmitter and Receiver Collar Charging Jack, and as shown below.
3. Connect the USB port to the Charging Adapter.
4. Plug the charger into a standard wall outlet.
5. Charge the unit for 4 hours for the first charge. Recharges take only 2-3 hours.
   Note: The Battery Indicator on the Transmitter will scroll and the indicator light in steady red while charging; and the Battery Indicator will become steady, and the LED Indicator Light flashes when fully charged.
   The indicator light on the Receiver Collar will be in steady red while charging and green light turned on when fully charged.
6. When charging is completed, remove the charger connector.

How to pair the Remote Transmitter & Receiver Collar

If your Receiver Collar does not beep when the TONE Button of the Remote Transmitter is pushed, or if you feel the Receiver Collar is not responding to the Remote Transmitter, follow these steps to pair:

1. With the Receiver Collar off your pet, turn the Receiver Collar off. Restart, press and hold the On/Off Button until the Green LED flashes every second on the Receiver Collar. This continues for 16 seconds, within which pairing should be completed.
2. Press and hold the TONE and VIBRA Button of the Remote Transmitter at the same time until the Green LED Light on the Receiver Collar flashes rapidly for 5 times, indicating pairing is completed.

Two Dog System

NOTE: If you wish to add another Receiver Collar to the training system, extra Receiver Collars are available where you bought your unit.

Remote Transmitter

1. Set the Toggle Switch to 2.
2. Turn on the Receiver Collar for Dog 2, press any Mode Buttons to verify function.
3. If Dog 2 Receiver Collar does not respond. Pairing may be needed. Repeat steps in How to pair the Remote Transmitter & Receiver Collar above.

How to use the Test Light

1. Turn the Receiver Collar on.
2. Hold the Test Light Contacts to the Contact Points.
3. Press the SHOCK Button on the Remote Transmitter.
4. The Test Light will flash.
   Note: At higher Shock Levels, the Test Light will flash brighter.
5. Turn the Receiver Collar off.

Save the Test Light for future testing.
Note: If the Test Light does not flash, recharge the Receiver and re-test. If Test Light still does not flash, contact us for Customer Service.

Training Guide

General Tips

• Eliminate one misbehavior or teach one obedience command at a time. If you move too fast with training, your pet may become confused.
• Be consistent. Correct your pet every time he misbehaves.
• Unless you can supervise him, it is recommended that you restrict your pet from situations in which he has a history of misbehaving. However, setting up a situation as a training session can dramatically improve your chances of success.
• If your pet reacts to the tones by hiding or acting fearful, redirect his attention to a simple and appropriate behavior, such as the "sit" command.
• Pets should be at least 6 months old before using the Training Collar.
• Only let responsible family members use the Training Collar. It is not a toy!
• Other pets in hearing range will be affected by the training tones. Therefore, training sessions should be conducted out of hearing range of other pets.

Never use the Remote Training Collar to correct or eliminate any form of aggressive behavior. We recommend you contact your local veterinarian or professional trainer to determine if your pet might be aggressive.

Frequently Asked Questions

Troubleshooting

Warranty and repair information

PetSpy e-collars are covered by the 1-YEAR WARRANTY. You can register your product warranty at www.petspy.com. If your purchased item malfunctions or breaks within 1 year, we will send you a free replacement. No more than one replacement per purchased item. Replacement warranty does not apply to promotional orders with total discount greater than 30%. The warranty begins from the date of purchase. A purchase confirmation such as amazon order id is required for a claim. The warranty does not cover products with physical damage or when product is lost. PetSpy does not offer warranty for products purchased from unauthorized resellers such as online auctions. PetSpy products are exclusively sold on PetSpy.com, Amazon.com, and Chewy.com. Any other sources are considered as unauthorized resellers. The refund period is strictly limited to 30-days starting from the date of purchase. Restrictions apply.

1-Year Limited Lifetime Warranty

The original purchaser for this unit is provided with 1-YEAR WARRANTY. The warranty begins from the date of purchase. For the first year, coverage is for both Parts and Labor on warranty repair services.

Accessories such as chargers, splitter cables, antennas, straps, and batteries are covered for the first year only. After the first year, the Limited Lifetime Warranty covers Parts only and does not cover Labor Fees and Accessories. All shipping fees incurred, the cost of Accessories after the first year, and Labor fees associated with out of warranty repair work, are the customer's responsibility. Labor fees wil be variable depending on the extent of the work required. The Limited Lifetime Warranty expires 5 years after a model is discontinued from production.

To Qualify for the Warranty

All products must provided a proof of purchase is required to initiate repair work under warranty. We strongly recommend keeping the original receipt. If a proof of purchase is not available at the time of service, we will estimate the age of unit by the serial number. Serial number estimates can differ from the actual purchase date. A serial number estimate is the only method of determining an apporoximate date of purchase without a proof of purchase.

Not Covered Under Warranty

We DO NOT offer warranty for products that have been bought secondhand or as a resold product. We DO NOT replace defective units or provide refunds for products purchased from us after 30 days from the date of purchase. Issues of replacement and refunds on units purchased less than 30 days from an authorized dealer must be addressed to the dealer directly. If the products purchased from an authorized dealer are after 30 days from the date of purchase, please send the units to us for service and repair. We DO NOT cover the cost of repairs and replacements due to misuse by the owner or dog, improper maintenance, and/or lost units. Any water damage on the Water Resistant Transmitters and the Water Resistant Receivers of our product series will not be covered. All replacement costs for either the transmitter or receiver will be the owner's responsibility.

The warranty is void if the unit has been altered or an unauthorized person has damaged the unit while attempting repair work. Battery replacement by the customer during the first year of the Limited Lifetime Warranty is not recommended. If the customer chooses to replace the batteries, any damage to the unit during the change-out by the owner will void the warranty. We reserve the right to retain and discard any parts or accessories that have been found damaged upon replacement and repair.

Procedure for Repair Work

If the unit is malfunctioning, please refer to the "Troubleshooting Guide" in the Operating and Training Guide before sending it back for Service.
The cost of shipping products under warranty back is the customer's responsibility. We are not responsible for units damaged or lost in transition. We are not responsible for loss of training time or inconvenience while the unit is in for repair work. We do not provide loaner units or any form of compensation during the repair period.
A copy of the sales receipt showing the purchase date may be required before warranty work is initiated. Please include a brief explanation outlining the problem and include your name, address, city/state/zip code, daytime phone number, evening phone number, and email address.

Compliance FCC - USA

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Modification or changes to this equipment not expressly approved by Manufacturer may void the user's authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a specific installation. If interference does occur to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult customer care, the dealer, or an experienced radio/TV technician for help.

Reference Size for Different Dogs

Reference Weight for Dogs

Large Dog (Body height above 24 inch, Weight above 88 lbs)
Medium Dog (Height 16-24 inch, Weight 24.2-66 lbs)
Small Dog (Height 10-16 inch, Weight 8.8-22 lbs)
Mini Dog (Height under 10 inch, Weight under 8.8 lbs)

Contacts

Website: www.petspy.com
Customer Support: support@petspy.com
Social Media: @petspybrand

Videos

PetSpy P620 Dog Training Collar - Operational Guide Video

Documents / Resources

References

• PetSpy® E-Collars - Official Manufacturer Website
• PetSpy® E-Collars - Official Manufacturer Website
• Amazon.com. Spend less. Smile more.
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