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Do you have a question about the ADH300 and is the answer not in the manual?

Questions and answers

Damien VALLEE
March 3, 2025

My ARTISTE AF300 headphones haven't been working for a few days. After recharging the headphones correctly, the red power indicator light no longer lights up on the headphones when I press the POWER button, and no sound is produced. Re-pairing doesn't work either: il I press the POWER button for 8 seconds or more, nothing happens. The headset batteries don't seem to be to blame: they work if I use them on another device. The transmitter doesn't seem to be to blame either: the POWER indicator lights up red when I pick up the headset. In the user manual, no solution is suggested for this type of problem. What could be the cause?

2 comments:
Mr. Anderson
March 3, 2025

The ARTISTE ADH300 headphones may not power on or produce sound after recharging due to the following reasons:

1. Battery Not Fully Charged – Ensure the headphones were charged for 5-7 hours. The green light should turn off when charging is complete.
2. Automatic Shutdown – The headphones automatically power down if there is no audio input or if the volume is too low. Restart the audio source and turn the headphones back on.
3. Incorrect Cable Connection – Verify that the audio cable is connected to the correct audio output jack on the TV or transmitter.
4. Interference from Other Wireless Devices – Other wireless devices, such as routers, may interfere with the signal. Keep them away from the transmitter.
5. Volume Reset – The initial volume is set to default after turning off. Increase the volume manually after restarting the headphones.

If the issue persists, check the indicator light for troubleshooting or contact support.

This answer is automatically generated

Damien VALLEE
March 3, 2025

@Mr. Anderson Thanks for the information, but I've already done all these checks, so the problem lies elsewhere. Could this be a malfunction of the helmet itself?

Summary of Contents for Artiste ADH300

  • Page 2: Component Part List

    1. COMPONENT PART LIST A)Transmitter 1.Power/Audio Signal Charging indicator 2.Charging pins 3.Audio IN Socket 4.DC IN Socket...
  • Page 3 B)Headphone Receiver 5.Volume Up and Down Control 6.Signal link LED indicator 7.Charging contacts 8.ON/OFF Control 9.Power LED indicator C)Accessories 10.RCA-3.5mm cable 11.NiMH AAA size batteries for Headphone (2 pieces) (Installed in headphone) 12.AC/DC adaptor 13.RCA - Female 3. 5mm cable...
  • Page 4 2. CHARGING 1.For your convenience, rechargeable batteries have been inserted in wireless headphones. Please charge it for 7 hours before first use. 2.Turn OFF the headset by pressing and holding the power button about 2 seconds. Charge the transmitter, the red LED light start to flash for around 6 seconds.
  • Page 5 You just press the latch down lightly, don't need much strength.Then insert 2 pcs AAA rechargeable batteries supplied by ARTISTE into the compartment. Make sure the batteries are placed at the right polarity.
  • Page 6 3. CHECK YOUR DEVICE’ S OUTPUT PORTS RCA(Red/White) AUX/3.5mm Optical Output Other RCA jacks AUDIO OUT Jack Options Natively Supported? Please refer Hookup A Hookup B Hookup C to Point: PHONE TEST Before connect the transmitter to TV, it is better to connect to a phone via 3.5mm cable to test the item.
  • Page 7: Connection And Use

    4. CONNECTION AND USE 4.1 Following Hookup: A You need: 1. Headphone 2. Transmitter 3. RCA-3.5mm cable 4. AC/DC adapter Using 3.5mm/AUX audio out 3.5mm/AUX AUDIO OUT You need to use after hookup: 1.Play 2.Turn on 3.Green light on Turn on TV and play sound Connect transmitter to power Wait until the green light is on and turn on headset...
  • Page 8 4.2 Following Hookup: B You need: 1. Headphone 2. Transmitter 3. RCA-Female 3.5mm cable 4.RCA-3.5mm cable 5. AC/DC adapter Using RCA audio out (Red/White ports labeled AUDIO OUT) AUDIO OUT You need to use after hookup: 1.Play 2.Turn on 3.Green light on Turn on TV and play sound Connect transmitter to power Wait until the green light is on...
  • Page 9 4.3 Following Hookup: C Using Optical audio out (Need to purchase 6/7/8 separately) You need: 1. Headphone 2. Transmitter 3. RCA-Female 3.5mm cable 4.RCA-3.5mm cable Ouput Input 5. AC/DC adapter 6. Optical cable 7. Optical adapter 8. AC/DC charger for the adapter ⑧...
  • Page 10 You need to use after hookup: 1.Play 2.Turn on 3.Green light on Turn on TV and play sound Connect transmitter to power Wait until the green light is on and turn on headset the left earmuff , you will hear sound If no sound,please check the TV setting,refer to “5.TV SETTING”...
  • Page 11 5. TV SETTING Note:Other TVs are similar to the settings. Or contact your TV manufacturer for more details. SONY TV: Headphones Whether has sound at or speakers: the same time: Press TV or Options Options remote control Settings Settings Sound Sound Headphone/Audio Out Speakers...
  • Page 12 SAMSUNG TV: connectting Output Output fiber optical setting 1: setting 2: method MENU/ MENU/ MENU/ (Press TV or (Press TV or (Press TV or remote control) remote control) remote control) Settings Settings Settings Sound Sound Sound Other Sound Speaker Settings Output Settings SPDIF...
  • Page 13 Output setting 1: MENU Press smart by remote control or setting SOUND Sound Out LG Sound LG Sound External Headphone Speaker Sync Sync Speaker (3.5,RCA, (TV has (Optical) (Wireless) (Optical/ Optical. sound) HDMI ARC) Headphone has sound) Digital Sound Out <PCM>...
  • Page 14 Output Output setting 2: setting 3: HOME settings Sound Sound Setting Digital SOUND Mode Speaker Sound Out Sound Out Off (Optical (TV has (TV has fiber) no sound) sound) Internal TV Audio Out LG Sound LG Sound Audio Out Speaker (Optical/ Sync Sync...
  • Page 15 IF DOESN’ T WORK WITH OPTICAL CONNECTION, PLEASE TRY BELOW: 1. connect the transmitter to your phone with 3.5mm aux cable, make sure whether the headphone works. 3.5 Phone Red/White cable Red/White cable 2. Note to charge the optical adapter and power light is on. Optical Adapter...
  • Page 16 3. The plastic caps need to be removed. 4. Make sure optical cable connect correctly with your TV. Fit Snugly Fail to Insert Loose Connection NOTE: Please plug correctly, otherwise may get static or no sound. Do not tie it up and fold it into 90 degrees, since Optical cable is made of glass and plastic.
  • Page 17 7. TWO HEADSETS PAIR WITH 1 TRANSMITTER 1. Connect the transmitter with your TV, and turn on your TV and play sound. 2. Disconnect transmitter power. 3. Press and hold the power button on the new headset for about 8 seconds until the green light near the volume button flashes.
  • Page 18: Troubleshooting

    8. TROUBLESHOOTING Problem Possible cause Possible solutions Audio Output on Setting on TV Set Audio Output on Setting on Don't work on our set to "Dolby Digital" or others. your TV to "PCM". Optical TV, digital to analog adapter The adapter not work since Please contact the customer not working.
  • Page 19 Problem Possible cause Possible solutions Charge the battery accurately, Power off,or battery is low. retract headband and contant with pins correctly. May Plug the transmitter's cable Make sure plug into AUDIO OUT into the interface of the Audio port. The cable was not fully Check the audio plug inserted into the jack.
  • Page 20 Problem Possible cause Possible solutions Make sure the transmitter is connected with your TV, and turn on your TV and play sound. 1.Turn off the headset. 2.Press and hold the headset for about 8 seconds until the green light near the volume button No sound, only Transmitter doesn’t pair flashes.
  • Page 21 Problem Possible cause Possible solutions Headset volume is adjusted Increase the volume on the too low. headset. No Sound, or not Volume of the analog audio Increase the volume on the loud enough source is adjusted too low. analog audio source to at least a medium level.
  • Page 22: Led Indicator

    (Refer 5.TV Setting to set your tv audio) Charging Red light is off, green light is on Charging completed Green light is off ADH300 Power on Red light is on, green light flashes slowly Shut down Red and green lights go out Re-pair Green light quickly flashes...
  • Page 23: Technical Specifications

    Music Time: 15 ~20 hours Charge Time: 5 ~7 hours 11. YouTube Video https://youtu.be/9pCrF8zfmpI ARTISTE ADH300 Wireless TV Headphones Use and Troubleshooting Video ARTISTE Headphone This video will show you how to use and connect ARTISTE ADH300 Wireless TV Headphones.
  • Page 24 12.CAUTION NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installa- tion.

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