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Handling Calls
A General Procedure
In general, the steps in handling a call in NCS Console are as follows:
1.
Select the call.
2.
Select the operation such as Blind Transfer, Park, Hold, etc.
3.
Select the destination extension or outside number where the call
should be sent.
4.
Click the Dial button or press Enter on the keyboard.
Double-clicking the destination number in step 3 completes the action and
eliminates the need for step 4. Some actions, such as conferencing, are
somewhat more complex.
Headset or Hands Free Call Handling
You can perform the basic functions such as dialing and answering in
NCS Console without having to pick up the telephone handset. To do so,
you must enable the Handsfree and Headset Mode (#82) for your
extension. There are two different methods for using this feature:
•
The receiver can be on-hook and the speaker phone turned ON, or
•
You can use a headset. Depending on the telephone used, the speaker
phone may have to be on or off for headset operation
In this mode, you can answer calls using the Answer button or make a call
using the Dial button, or you can use their keyboard shortcut equivalents.
You must be off-hook to use the on screen buttons. If the speaker phone is
off and the handset is on-hook when you try to answer a call using the
Answer button, or if you try to place a call using the Dial button,
NCS Console will display an Invalid Operation error message in the
INFO line.
A General Procedure
NCS Console 4.0 User Guide
13
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