Troubleshooting - VEEZOOM WS-N151HB User Manual

User Manual
Q5: Can I Play back or Download Recordings Remotely?
A: If you access the camera with the user accounts of an admin user, you can play back and download recordings
remotely.
But if you access the camera with the user accounts of a common user, you cannot do that.
Q6: Can I Download All Recordings at Once on Veezoompro APP?
A: No,VEEZOOM APP only supports downloading one file at once. And the video is cut into a moderate length by
default. You can customize the video length (up to 120 seconds).
Q7: Can This Camera Record Continuously?
A: Yes, the camera of the latest firmware supports recording continuously.
Q8: Can I Use VEEZOOM Cameras with iCloud?
A: Due to the hardware and software limitation, the cameras temporarily do not support the icloud, but you can
use cameras with the VEEZOOM cloud storage.
Q9: Can I Add a PoE Switch Between the VEEZOOM PoE Cameras and
VEEZOOM PoE NVR?
A: Yes. But we don't recommend to connect in this way. If you have to connect in this way because of the
inconvenience to hook multiple wires in the scenes like between two buildings, please make sure do not add
more than three cameras into the PoE switch and then connect the switch to the PoE port on the NVR.
If you added more than 3 cameras on one PoE switch and connect the switch to the PoE port on the NVR, the
video stream may be delayed or frozen.

9.2 Troubleshooting

Camera Is Not Powered up
9.2.1
If your camera is not powered up, please try the following solutions:
Please change another working adapter/working cable/working port to connect the camera.
Please refer to this user manual to reset the camera. Then please cover the day/night sensor or place the
camera in a dark environment to check if the IR lights are on.
V1.0
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