Troubleshooting - Ultenic K10 User Manual

Troubleshooting

Serial
Error
Number
The product has a lot of
1
oily smoke when it is fried
2
The food is not fully fried
The food is not cooked
3
evenly
The food after cooking is
4
not crispy enough
The French fries are not
5
cooked properly
The air fryer cannot
6
be turned on
The air fryer has a plastic
7
smell.
Il display mostra Errore
8
Codice "E1"
Il display mostra Errore
9
Codice "E2"
10
APP connection failed
Possible Effective Solutions
•
Pour off the oil from the fryer and continue to use
• Appropriately reduce the amount of food. If the food is
overfilled, the frying temperature will be insufficient.
•
Increase the frying temperature or extend the frying time.
•
Foods that are stacked on top of each other or close to
each other need to be shaken or flipped during cooking
(see "Shaking food" on page 8).
•
Spraying or brushing a small amount of oil on the food
will improve the crispness
•
See "French fries" on page 9.
•
Plug in the power supply correctly.
•
Close the basket.
•
Any air fryer may have a plastic smell from the
manufacturing process. This is normal and the smell will
dissipate gradually. If a plastic smell is still present, please
contact our Customer Support.
•
Unplug the air fryer and retry, if the error code "E1" is still
displayed, please contact our Customer Support.
• Unplug the air fryer and retry, if the error code "E2" is still
displayed, please contact our Customer Support.
•
Make sure you've entered the right password.
•
Keep the air fryer, mobile device and your router being as
close as possible.
•
Make sure you selected a 2.4GHz WiFi, the 5GHz band is
not supported.