Citrix 9000 Series User Manual page 56

Codes Message
1013 "Failed to parse
configuration(n
1013(2
um)"
)
1013(3
)
1013(4
)
1015 "SSL
connection
failure"
2001 "SSL VPN
session has
been timed out"
2002 "Please install
dsclient.exe"
2003 "SSLVPN
configuration
issue"
2004 "Need to install
endpoint
security
software"
5-6
Explanation
The configuration
downloaded by the client
from the kernel is incorrect.
The 'num' value displays
further error indicators.
SSL handshake failed while
talking to the gateway,
either because the user
clicked "No" to the security
warning, or because of
other reasons.
This message indicates that
your SSL VPN session has
timed out.
This message indicates that
the plug-in has not been
able to detect dsclient.exe
on the client machine. This
software, from Microsoft
Corp., enables SSL
encryption/decryption for
some Windows platforms.
This message indicates that
the CLI has not been
configured correctly for
-clientsecurity parameter.
This message indicates that
at least one of the required
endpoint security software
packages is not installed.
Troubleshooting the SSL VPN Client
Action
Contact the SSL VPN
administrator.
Contact the SSL VPN
administrator.
Click the Logout button on
the Secure Remote Access
Session window to log off
from the SSL VPN session
and login again. For
standalone client, logout
happens automatically.
Contact the SSL VPN
administrator to download
and install dsclient.exe on
your Windows 98 or
Windows 95 client
computer.
Contact the SSL VPN
administrator to configure
SSL VPN correctly.
Contact the SSL VPN
administrator to install the
required security software.
SSL VPN User's Guide