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WINDSTREAM kinetic User Manual

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windstream.com
Windstream is a registered service mark of Windstream Corporation. ©2020 Windstream Corporation
VM & MGR UG- METAS 05/20
Voice Mail
VOICE MAIL & VOICE MANAGER USER GUIDE
Discover quick keys and easily manage calls and voicemail from
your mobile phone or desktop computer to improve your voice mail
experience.
NEVER MISS
A MESSAGE

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Summary of Contents for WINDSTREAM kinetic

  • Page 1 Discover quick keys and easily manage calls and voicemail from your mobile phone or desktop computer to improve your voice mail experience. NEVER MISS A MESSAGE windstream.com Windstream is a registered service mark of Windstream Corporation. ©2020 Windstream Corporation VM & MGR UG- METAS 05/20...

  • Page 2: Table Of Contents

    Sending Messages Greetings Menu Changing Your Mailbox Settings Group and Sub-Mailbox Settings Helpful Hints VOICE MANAGER 1.0 Kinetic Voice Manager Common Items 1.1 Logging In 4 2.0 Home Dashboard Tab 2.1 Messages and Calls 5 2.2 Contacts 5 2.3 Summary of Configured Services 5 3.0 Messages And Calls Tab...

  • Page 3: Voice Mail

    How Do I Access My Mailbox or Change My Settings? a message. They are designed to help you listen to your messages, for When you order Windstream Voice Mail service, you will be given an example by skipping back a few seconds to repeat an important detail.

  • Page 4: Setting Up Your Account

    Enter your 10 digit mailbox number followed by the #. Collecting Your Messages If your Voice Mailbox number is an assigned number other than This section explains how to collect messages from your Windstream your phone number: 1. Dial your Voice Mailbox number directly.
  • Page 5 Remember that you can control the playback of your messages – for example, you can rewind and play back an important point, or pause However, if you fail to log on seven times in a row, the Windstream playback if you are interrupted. To do this, use the playback keys as Voice Mail system will lock you out for an hour.

  • Page 6: Sending Messages

    2. Depending on the type of account you have, you will hear one of the following options. If the person leaving the message is not a Windstream subscriber, you cannot OPTION 1: Either you can select another Mailbox in your group reply by sending a voice mail.
  • Page 7 You are then prompted to schedule the date and time you want the messages – even if your message was sent after those Windstream Voice Mail system to deliver your message. non-urgent messages. 1. As a shortcut, to schedule the message for delivery later today, •...

  • Page 8: Greetings Menu

    1. You must first enter the hour (from 0-24) during which you want messages, listen to your messages by pressing , and then, to review the message to be delivered. your Future Delivery messages, press If you entered a number that is between 1 and 12, you are asked 1. You will first hear an announcement stating the number of to confirm whether you want a.m. or p.m.
  • Page 9 Changing a Greeting • To use a greeting that includes your number, press Whenever the Windstream Voice Mail system asks you to re-record a • To use a greeting that does not include your name or greeting, you will hear the following prompts.

  • Page 10: Changing Your Mailbox Settings

    . Otherwise, you can then select from the following than entering each number in turn every time, Windstream allows you options, each detailed in the following sections. to set up a group list that contains all these numbers. You can start a •...
  • Page 11 You cannot turn off both the playback of message headers and message bodies. • Change your Autoplay settings. If you turn off the playback of one, the Windstream Voice Mail system will automatically enable the other. • Change how urgent messages are played.

  • Page 12: Group And Sub-Mailbox Settings

    PIN. A prompt asks to you enter a new PIN, and explains for your Mailbox. This is the message that plays when a caller reaches the length of PIN allowed by the Windstream Voice Mail system. your group Mailbox, and explains which button to press on their 1.

  • Page 13: Helpful Hints

    The Helpful Hints Menu tells you about many of the features of the waiting to be enabled, and then reads out each available number Windstream Voice Mail system, and the keys you can use to move in turn. around within it.

  • Page 14: Kinetic Voice Manager Common Items

    2.3 Summary of Configured Services Enter your phone number and password and click Login. The Dashboard shows a summary of the settings for some important Once you are at the Kinetic Voice Manger, you can begin with the call services. CommPortal Setup Wizard...

  • Page 15: Messages And Calls Tab

    Messages All of your voicemail messages are displayed in a list within the and Calls screen. Kinetic Voice Manager. Additionally, any system messages (for example delivery reports, read reports and indications that you 3.3 Voicemail Reply And Voicemail Composer Pop-Ups have missed a reminder) are also displayed in this list. Using this...

  • Page 16: Forwarding Voicemails As E-Mails

    • The Subject field defaults to that shown above, but you can edit this if you wish. You can download your contacts to a comma separated value file, • A voicemail is always forwarded by e-mail as a .wav attachment. for use outside Kinetic Voice Manager by pressing the Export All • You can type a message for the recipient(s) in the e-mail body. button. You can select the format of CSV file you want to create from Outlook/Outlook Express compatible, Windows Contact on Vista 3.5 Forwarding Voicemails As Voicemails and Native Format.

  • Page 17: Contact Groups

    • Manage your forwarding destinations You can use these Contact Groups to address a single message to As with many of the Kinetic Voice Manager screens, you must press several subscribers, using Kinetic Voice Manager. You can also use Apply for any changes to take effect. You will see a warning message if these Groups when setting up rules for call handling using the you navigate away from the screen without doing this.

  • Page 18: Your Services Tab

    6.1 Call Settings Tab Figure 13. Shows the Screening tabs, where you can set your phone The Settings tab, shown below, allows you to change the general screen calls. Those features are Selective Acceptance, Selective settings for your account. Rejection, Anonymous Rejection and Priority Call. Figure 15.

  • Page 19: Notifications

    Under Support you will have access to additional information about your features and also have the ability to download a desktop version of Kinetic Voice Manager called Voice Manager Assistant. Voice Manager Assistant Assistant is a desktop version to Voice Manager.
  • Page 20 Notes Notes _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________...

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