Do you have a question about the REF20-LB and is the answer not in the manual?
Questions and answers
John Gierveld
April 11, 2025
I have an REF20-LB-ROOOO S/N 00918144 I just replaced the compressor and calibrated the top probe in ice water ran fine all day but over night i recieved a top probe error and it is reading in the negatives. what can be done Thanks for any HELP
1 comments:
Mr. Anderson
April 11, 2025
To resolve a top probe error reading in the negatives on a Follett REF20-LB after replacing the compressor and calibrating the probe, you should check for control probe errors and ensure proper calibration was done. If the error persists, you may need to:
1. Recalibrate the probe through the calibration menu. 2. Inspect the probe wiring and connection for damage or disconnection. 3. Replace the probe if it is faulty (use Probe, evap, NTC part #01334077).
If needed, perform a factory reset to restore default settings.
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REF 20/25 – LB REF 20/25 – PH REF 20/25 – BB Order parts online Installation, Operation and Service Manual www.follettice.com Serial numbers J62764 and above Following installation, please forward this manual to the appropriate operations person. 801 Church Lane • Easton, PA 18040, USA Toll free (877) 612-5086 •...
After uncrating and removing all packing material, inspect the equipment for concealed shipping damage . If damage is found, notify the shipper immediately and contact Follett LLC so that we can help in the filing of a claim, if necessary .
The system uses a capillary tube metering device and is critically charged . Access fittings are not provided . Temporary piercing valves are required to work on the refrigeration system . Follett recommends that if hoses are ever connected to the refrigeration system for service, the refrigerant should be recovered, permanent access valves should be installed and the system evacuated, and recharged by weighing in the correct refrigerant charge (refrigerant R134a, 11 .4 oz (322g) .
Installation DANGER • Do not tilt any unit further than 30° off vertical during uncrating or installation • Refrigeration module area contains mechanical, moving parts. Keep hands and arms clear of this area at all times. If access to this area is required, power to unit must be disconnected first.
Install shelves (if equipped) and power up Fig. 3 1. If refrigerator is equipped with shelves, remove bag containing shelf supports and position them in desired locations on each pilaster and insert shelves (Fig. 3) . 2. Plug refrigerator into a 115 V 60 Hz 15A dedicated outlet . Fill product bottle Fig.
Controller Operation Use and care of the LCD touchscreen The LCD touchscreen utilizes capacitive touch technology . This will allow you to engage the functionality by touching the screen with your fingers, even while you are wearing latex or cotton gloves . Functionality will not engage by touching with an inanimate object, such as a pen or stylus .
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Reset the high and low temperatures Fig. 10 Touch the temperature display a second time and the reset function will appear under the high and low temperature . Touch the reset icon and a yellow message box will appear . Press to confirm reset or cancel .
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Alarm or Alert Notifications Fig. 15 § If an alarm or event condition is detected and an alarm is engaged, an alert notification will appear in the left center of the screen with an explanation of the alert condition and a checkbox at the bottom right of the alert box .
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Alarming Contacts Fig. 17 This unit is equipped with dry contacts that may be connected to a third REAR PANEL CONNECTIONS party monitoring system . The contacts are located on the back of the facade . Touchscreen units utilize Alarm 1 . Each set of dry contacts has a Common, a Normally Open and a Normally Closed connection point .
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Fig. 18 Information Logs 38.4 F § All available graphs, data logs and event logs are accessed through the HIGH 41.5 F Information Logs function . The home screen in the Information Logs 35.1 F section displays the product (P4) temperature graph with one week’s + Zoom in (1 - 10) - Zoom out...
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Download data reminder can be found in the advanced setting under Data duration and can be set from 1 to 180 days . Follett Keypad Lock – (Optional) Fig. 23 For units equipped with the electronic lock accessory option, a keypad will 38.4 F...
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Changing and Adding the User Codes Fig. 24 1. Touch Settings icon . 38.4 F 1. Touch Advanced Settings, enter your 4-digit user access code Sleep Function Display Setup (cont) Sleep Timer (factory default is 1 1 1 1) in the keypad that appears, and touch Screen Saver Function temperature the checkmark icon...
C is included with your refrigerator . If you have changed your display to show temperatures in F, you will need different charts . Please call Follett at (877) 612-5086 or +1 (610) 523-9361 to order part number 00967729 .
Removing slides 1. Push slides all the way back . 2. Swing bottom of slide away from refrigerator wall and lift slide off rollers . Network Enabled Device For assistance with Network Enabled Devices, please refer to literature included with your unit (P/N 01280296) . Cleaning Fig.
Annual cleaning Fig. 31 Removal of dust and other particulates from air intake areas and the condenser is important for proper operation . Environments with large amounts of dust may require more frequent cleaning . 1. Disconnect power to unit by turning power switch off (located on upper front facade panel) and removing power cord from receptacle .
Service - System Controls The temperature controller and evaporator probe (P1-control) indicate when the refrigeration system is required to turn on and off . The refrigeration system removes heat from the cabinet and rejects it into the surrounding room air . When the evaporator probe (P1-Control) reaches its predetermined cut-in value (Advanced settings, Viewable), the probe signals the controller to turn on the refrigeration system .
Facade removal Fig. 32 The facade is removed by loosening the top left and right Phillips screws on the back of the facade to allow the securing clips to rotate away from the side panels . The facade can simply pull off of the front by pulling it out of the bayonet mounts that secure it to the upper left and right panels .
. Slide-out unit cooler Fig. 35 Follett’s slide-out refrigeration system allows technicians to remove the entire unit from the refrigerator top . 1. If necessary remove facade and upper side panels . 2. Remove four bolts securing unit cooler to refrigerator top (Fig. 35) .
Refrigeration System EVAPORATOR HIGH PRESSURE VAPOR CAPILLARY TUBE CONDENSER COMPRESSOR HIGH PRESSURE LIQUID LOW PRESSURE LIQUID LOW PRESSURE VAPOR FILTER-DRIER 01134592 – REF20/25 LB, PH, BB...
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Advanced Setting - touchscreen Parameter Default Value Range Description Set Time and Date Time 7:45 0 to 12 Holds Hour AM/PM AM, PM Holds AM/PM Month 1 to 12 Month 1 to 31 Year 2013 2010 to 2099 Year System Information Serial Number E12345 —...
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Parameter Default Value Range Description Alarm 1 Low –46 C (–50 F) - 50 - User Set Point Low temperature to activate Alarm 1 . Temp Alarm 1 Probe Alarm (P4) Control (P1), P4, P5 Probe for Alarm 1 . Alarm 1 Reset 0 to 10 Temperature difference to reset Alarm 1 .
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Parameter Default Value Range Description Power Alarm Yes, No Defines if relay should open/close on power alarm . Relay Power Alarm 5 minutes 0 to 120 minutes Delay before sounding the power alarm . Timer Battery Level Battery Level Data Storage Yes, No Overwrite circular data? Data Full Alarm...
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Parameter Default Value Range Description P4 Graph Display Yes, No Determines whether to graph probe 4 P5 Graph Display Yes, No Determines whether to graph probe 5 Door Heater Door Heater UR REF with Yes, No Controls door heater output Heated Glass Door: Yes All others: No...
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Replacement parts Unit cooler (Tecumseh - Silver Evaporator Cover) Reference Description Part # Not shown Gasket, unit cooler 00912980 Not shown Probe, evap, NTC 01334077 Unit cooler with mounting bolts and gasket 00939785 Evaporator fan motor with blade 00945311 Condenser fan motor with blade 01179704 Not shown Cap tube and drier...
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Unit cooler (Embraco - Black Evaporator Cover) Reference Description Part # Not shown Gasket, unit cooler 00912980 Not shown Probe, evap, NTC 01334077 Unit cooler with mounting bolts and gasket 00939785 Evaporator fan motor with blade 00945311 Condenser fan motor with blade 01334127 Not shown Filter drier...
Facade Reference Description Part # Facade, cover, with chart recorder 01144062 Not shown Facade, cover, without chart recorder 01144054 RTD control board 01143965 Control board, UREF-LB, PH, BB without KP 01143981 Control board, UREF-LB, PH, BB with KP 01144005 Not shown Complete facade assembly, without KP, without chart recorder* 01144138 Not shown...
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Reference Description Part # Not shown Harness, control to touchscreen 01064856 Not shown Electronic lock wiring harness 01026848 Chart recorder 00906198 Not shown Chart recorder pens, box of 6 00918813 Not shown Chart paper, degrees C (box of 50) 00918821 Not shown Chart paper, degrees F (box of 50) 00967729...
Door assembly Reference Description Part # Not shown Door gasket, solid door 00960344 Not shown Door gasket, glass door 00945345 Not shown Glass door, non-heated, left-hand hinge 00939876 Not shown Glass door, heated, left-hand hinge 00939991 Not shown Solid door, left-hand hinge 00996611 Not shown Glass door, non-heated, right-hand hinge...
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Not shown Seismic anchoring wall bracket 00927194 Not shown Pyxis bracket kit 00927202 Not shown Omnicell bracket kit 00966432 Not shown Electronic lock 01065507 Not shown Electronic lock bracket with screws (After S/N XXXXXX) 01278563 Not shown Electronic lock door bracket 01151547 Not shown Electronic lock cover (After S/N XXXXXX)
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Cabinet Reference Description Part # Caster, swivel with brake 00187674 Bracket, bottle, 125 ml 00171132 Drawer, assembly, REF25 00939652 Drawer, assembly, REF20 00939660 Slide, drawer, REF25 (set of 2) 00193045 Slide, drawer, REF20 (set of 2) 00188367 Bottle with gasket 01015817 Not shown Basket, assembly, REF25...
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Warranty Registration and Equipment Evaluation Thank you for purchasing Follett ® equipment. We hope you find that our equipment meets or exceeds your expectations, as our goal is to deliver high value products and services that earn your complete satisfaction! Please review the enclosed installation and operations manual.
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Do you have a question about the REF20-LB and is the answer not in the manual?
Questions and answers
I have an REF20-LB-ROOOO S/N 00918144 I just replaced the compressor and calibrated the top probe in ice water ran fine all day but over night i recieved a top probe error and it is reading in the negatives. what can be done Thanks for any HELP
To resolve a top probe error reading in the negatives on a Follett REF20-LB after replacing the compressor and calibrating the probe, you should check for control probe errors and ensure proper calibration was done. If the error persists, you may need to:
1. Recalibrate the probe through the calibration menu.
2. Inspect the probe wiring and connection for damage or disconnection.
3. Replace the probe if it is faulty (use Probe, evap, NTC part #01334077).
If needed, perform a factory reset to restore default settings.
This answer is automatically generated