Suresafe GO Plus User Manual
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Suresafe GO Plus User Manual

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User Guide

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Tim
January 29, 2025

I **** in New Zealand where we have at least 3 cell phone network providers. Will the SureSafe sim card work OK?

0
1 comments:
Mr. Anderson
February 10, 2025

The SureSafeGO Plus comes with a SureSafe Mobile SIM card, which is a roaming safety SIM that works across the three major UK networks. There is no mention of compatibility with cell phone network providers in New Zealand. Therefore, it cannot be determined if the SIM card will work in New Zealand.

This answer is automatically generated

0
Ken Irwin
March 24, 2025

How do I change the year of birth on a Suresafego plus watch?

0
Patricia Eileen Elliott
April 13, 2025

An audio message gives an update each hour as to what time it is. How do I switch this off.

0
Deb Jones
April 8, 2025

My Dad has a pacemaker and the manufacturer of the pacemaker said the watch should not get within 15cm of the pacemaker. How can we limit the risk or shouldn't he use it

-1

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Summary of Contents for Suresafe GO Plus

  • Page 1 User Guide...

  • Page 2: Features In Detail

    The Set Up Disclaimer Product Overview Getting To Know Your Device Menu Screen Options Installing A SIM Card Charging Your Device Switching Your Device On and Off SOS Numbers Activating an SOS Call Password Control Request Device Location Set The Time Set Device Nickname Features In Detail Battery Alerts...
  • Page 3 Disclaimer: Automatic Fall Detection By using this alarm you confirm that you understand that using the automatic fall detection feature of this product does not guarantee that 100% of falls will be detected. Falls can come in many different forms and the fall detector is not guaranteed to detect every fall.
  • Page 4 Disclaimer: Regular Testing & Powering Off/On You should test your SureSafeGO Plus Alarm at least once a month to remain familiar with how it works, and to check that it functions as expected. This can also alert you if you unknowingly run out of credit, or if there is an issue with your device.
  • Page 5 Disclaimer: Mobile Devices– Using GPS/GSM/4G By using this product, you confirm that you understand that it works using a combination of mobile phone networks and/or GPS. We are not responsible, in any way, for any failure of a product or service based upon, arising from, or in consequence of a total or partial failure of the mobile phone networks or GPS.
  • Page 6 With regard to accuracy, SureSafe has developed products and services to track certain wellness information as accurately as reasonably possible. The accuracy of SureSafe’s products and services is not intended to be equivalent to medical devices or scientific measurement devices.

  • Page 7: Product Overview

    Product Overview The SureSafeGO Plus Alarm is a wrist worn personal safety device designed to help older people, or people of all ages with medical conditions, continue to live independently. It is a mobile personal alarm that allows the wearer to call for help at the touch of a button.

  • Page 8: Getting To Know Your Device

    Getting To Know Your Device Strap removal buttons Charging Button Connectors Time / Date Dec 12 Battery Status Heart Rate Wireless Monitor Charger...
  • Page 9 Menu Screen Options There four other screens that are visible by swiping left on the device. These include battery status, step counter, heart rate and other settings. 09:20 AM 12 DEC Charging Step Counter 09:20 09:20 AM Heart rate Settings...

  • Page 10: Installing A Sim Card

    The SIM card number is the same as the phone number for the alarm. The alarm will work best with the SureSafe Mobile SIM card. It is a roaming safety SIM that gives you the best signal possible across the 3 big UK networks. We are also able to provide better ongoing customer support where the SureSafe SIM card is used.
  • Page 11 Installing A Sim Card continued... Should you need to change the SIM card, the SIM card holder is located behind where the strap attaches to the watch face, on the button side. Remove the watch strap and open the tray. This can be done with your nail, or gently using a small flathead screwdriver.

  • Page 12: Charging Your Device

    Charging Your Device Plug in your desktop charger to a power socket and turn on the power. Place the watch onto the charging cradle, lining up the gold contacts on the back of the watch face with gold contacts on the charging station. The alarm will announce that it is charging.
  • Page 13 Switching Your Device On and Off (and Remotely) To turn the alarm On, press and hold side button on side for 2 seconds. The watch will play a short tune and you will see the welcome screen. To turn the alarm Off, go to ‘Settings’. This is done by swiping left on the screen until you get to ‘Settings’.
  • Page 14 Programming SOS Numbers Your SureSafeGO Plus can be programmed with up to 5 emergency contact numbers. These are programmed by sending text commands to your alarm. You do not have to use all 5. Set SOS Contact Number Text Command A1,telephone_number A2,telephone_number A3,telephone_number...
  • Page 15 Deleting SOS Numbers SOS numbers can be deleted by sending the following text command to your alarm: Delete SOS Contact Number Text Command removeA1 removeA2 removeA3 removeA4 removeA5 The alarm will text you back to confirm the number has been deleted. NOTE: Please make sure there are no spaces anywhere in your text message.
  • Page 16 Checking Saved SOS Numbers You can check the numbers currently stored in your SureSafeGO Plus alarm. Text Command: A? The alarm will text you back with a list of the stored numbers.
  • Page 17 Activating an SOS Call To activate the alarm, press and hold the SOS button on the side of the watch face for 2 seconds. The wristband will vibrate and the watch will announce that the alarm has been activated/it is dialling for help. You can cancel at any time by pressing the X on the screen.
  • Page 18 Activating an SOS Call continued... The alarm will ring the 1st number for 20 seconds. It will also send a text message to the 1st number that includes a Google Maps link to the location (usually within 60 seconds of the SOS button being pressed). If there is no answer to the call within 20 seconds it will then call and text the second number (unless you cancel it on the watch).

  • Page 19: Password Control

    Password Control You can set a password to prevent anyone else being able to program your alarm. The password needs to be 6 numbers long, for example 123456. Text Command: p(chosen_password) Example: To program 123456 as your password, text: p123456. After a password is set you will need to text the password in front of every programming command.
  • Page 20 Replacing the SIM card will not remove any stored passwords. If you forget your password please contact SureSafe Alarms for assistance. To delete the password, text the password plus ‘P0’ (P ZERO) to the alarm. You need to include the existing password in the text message to delete it.
  • Page 21 Request Device Location You can request the location of the device at any time by sending it a text message. The device will reply with a Google Maps link to the location of the alarm. This can be used to find out where the alarm user is if you are ever concerned for their safety or are unsure of their whereabouts.

  • Page 22: Set The Time

    Set The Time Your alarm should tell the correct time based on your location automatically. It does this using satellite signal. You can manually adjust the time zone by sending the following text commands: Text Command: tz(+/-)(hours):(minutes) Example 1: To move the time forward 2 hours+: tz+02 Example 2: To move the time forward 2 hours 15 minutes text: tz+02:15 Example 3: To move the time back 4 hours+: tz-04...
  • Page 23 Set Device Nickname You can give your device a nickname, which every text message will then start with e.g. Mum, Dad, Emma, Steve, etc. Text Command: prefix1,(name) Example: To set Emma as your device nickname text prefix1,Emma You can also delete an existing nickname by texting prefix0 to the alarm.

  • Page 24: Low Battery Alerts

    Low Battery Alerts Your alarm will announce via a voice prompt that the battery is low. It will remind the alarm user to charge their device when the battery gets to 20%. Your alarm will send a text message to each of the programmed telephone numbers when the battery drops below 20%.

  • Page 25: Checking The Battery Level

    Checking the Battery Level You can check the battery level of the alarm at any time by sending it a text message. The alarm will reply with the current battery percentage (%). Text Command: battery Find My Device If you lose your SureSafeGO Plus at home you can send the device a text message and it will play an audible voice message of ‘I am here!’...

  • Page 26: Fall Detection

    Fall Detection Your alarm can detect falls by measuring a combination of changes in air speed, air pressure and impact. When a fall is detected the alarm will make an audible alert that a fall has been detected, and the screen will also display that a fall has been detected.
  • Page 27 Fall Detection continued... We recommend that you set up the voicemail on your mobile phone to ring for 25 seconds before it answers. This will prevent the alarm being answered by your voicemail. Contact your mobile phone provider if you are unsure of how to do this.
  • Page 28 Geo-Fence Your alarm can be set up to alert nominated contacts if the alarm wearer moves a certain distance from their home location. This can be very helpful if the alarm user has a tendency to wander without telling anyone. This is called a Geo-Fence.
  • Page 29 Geo-Fence continued... You need GPS signal to set the Geo-Fence, if you do not have GPS signal when trying to set the Geo-Fence the alarm will let you know that it was unsuccessful. To set the Geo-Fence: Text Command: Geo1,(distance) Example 1: To set a Geo-Fence of 500m send the following text: Geo1,500m Example 2: To set a Geo-Fence of 2km send the following...

  • Page 30: No Movement Alarm

    No Movement Alarm Your alarm can be set up to generate an alert if there is no movement for a period of time. This time can be set in either hours (H) or minutes (M). To set the No Movement Alarm: Text Command: nomove1,(time) Example 1: To set a No Movement Alarm of 60 minutes send the following text: nomove1,60m...
  • Page 31 No Movement Alarm continued... To turn the No Movement Alarm off: Text Command: nomove,0 The alarm will text to confirm the No Movement Alarm is either set-up or cancelled. The watch announces when a No Movement Alarm has been triggered. This can be cancelled by pressing the ‘X’ button on the face.

  • Page 32: Heart Rate Monitor

    With regard to accuracy, SureSafe has developed products and services to track certain wellness information as accurately as reasonably possible. The accuracy of SureSafe’s products and services is not intended to be equivalent to medical devices or scientific measurement devices.

  • Page 33: Step Counter

    With regard to accuracy, SureSafe has developed products and services to track certain wellness information as accurately as reasonably possible. The accuracy of SureSafe’s products and services is not intended to be equivalent to medical devices or scientific measurement devices.

  • Page 34: Clock Type

    Clock Type The SureSafeGO Plus watch face can be set to tell the time in 2 different formats – digital and analogue. To change the Clock Type tap the watch face and slide the screen left until you reach the ‘Settings’ screen. Tap on ’Settings’...
  • Page 35 Company SureSafe Alarms (Bora Health Limited), Anfield Business Centre, 58 Breckfield Road South, Liverpool, L6 5DR Phone 0800 112 3201 Website www.personalalarms.org Email info@personalalarms.org...

  • Page 36: Eu Declaration Of Conformity

    EU Declaration of Conformity Radio Equipment: Name: Personal Alarm Model: SureSafeGO Batch: SureSafeGO Plus Manufacturer: Name: Bora Health Limited Address: Anfield Business Centre, 58 Breckfield Road South, Liverpool, L6 5DR The undersigned hereby declares, on behalf of the Bora Health Limited (Company Registration Number 08724082), that the above-referenced product, to which this declaration relates, is in conformity with the provisions of: Directives:...
  • Page 37 Object of the declaration: SureSafeGO Plus Daniel M Westhead Daniel Westhead (Director) Signed for, and on behalf of, Bora Health Limited (Company Registration Number 08724082) 01.05.2021...

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