Samsung UA85BU8000WXXY E-Manual

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E-MANUAL

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Summary of Contents for Samsung UA85BU8000WXXY

Page 1 E-MANUAL Thank you for purchasing this Samsung product. To receive more complete service, please register your product at www.samsung.com Model Serial No. To directly go to the page that provides instructions on how to use the manual for visually impaired users, select the Menu Learning Screen link below.
Page 2: Table Of Contents
About the Samsung Smart Remote (QLED TV/The Frame 112 Buttons and functions available while recording a (43-inch or larger models)/The Serif) programme or Timeshift 30 About the Samsung Smart Remote (The Frame (32LS03B 114 Using the Channel List model)/BU8 Series) 116 Using the channel edit function...
Page 3 Troubleshooting 151 Using Voice Assistants on the TV 152 Using Other Functions Picture Issues 154 HbbTV 192 The screen is flashing or has become dark 155 Using a TV Viewing Card (“CI or CI+ Card”) (For India Only) 193 The picture is not bright, or the picture colours do not look 158 Teletext Feature clear 193 The picture colours are black and white or do not look the...
Page 4 211 I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer. 204 Connected to a local network, but not to the Internet. 212 Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if Anynet+ (HDMI-CEC) Issues the Voice Assistant button is pressed.
Page 5 215 Self Diagnosis 215 Cannot select Signal Information in Self Diagnosis. The TV Screen does not Display Properly 215 Reset Smart Hub The TV does not Turn On 216 Reset picture The Picture is Distorted, or No Sound Comes Out of the 216 Reset sound Sound Bar Getting Support...
Page 6 Accessibility Guidance Menu Learning Screen 254 Using the Remote control 256 Using the accessibility menu 260 Using the TV with Voice Guide on 262 Using the guide 265 Using Schedule Viewing 266 Using the Channel List 268 Recording 271 Using Smart Hub 273 Launching the e-Manual 274 Using Bixby...
Page 7: Connection Guide
(eARC), Optical, Bluetooth, Wi-Fi, Wi-Fi Speaker Surround Setup • Video Device: HDMI, • Smartphone: Screen Sharing (Smart View), Screen Sharing (Tap View), Samsung DeX, SmartThings, Camera Sharing, Apple AirPlay • PC: HDMI, Screen Sharing (Wireless), Easy Connection to Screen, Apple...
Page 8 • External Storage: USB Flash Drive, Hard Disk Drive (HDD) Using HDMI Troubleshooting, you can check the connection to HDMI cable and external devices (takes approximately 2 minutes). Some functions may not be supported depending on the model or geographical area. The connection method and available external devices may differ depending on the model.
Page 9: Connecting An Antenna (Aerial)
Connecting an Antenna (Aerial) You can connect an antenna cable to your TV. An antenna connection is not necessary if you connect a cable box or satellite box. The port on your TV may differ from the following figure depending on the product model and region. A connection method may differ depending on the model or geographical area.
Page 10: Connecting To The Network
Connecting to the network You can get access to the network through your TV. Menu Settings All Settings Connection Network Open Network Settings Try Now Configure network settings to connect to an available network. Establishing a wired network connection Menu Settings All Settings Connection...
Page 11 Establishing a wireless network connection Menu Settings All Settings Connection Network Open Network Settings Wireless Make sure that you have the wireless access point's name (SSID) and password settings before attempting to connect. The network name (SSID) and security key are available on the wireless access point's configuration screen.
Page 12 Wireless Connection Select your Wi-Fi network. Refresh Manage Saved Networks The image on your TV may differ from the image above depending on the model and geographical area. If no wireless access point is found, select Add Network at the bottom of the list and enter the network name (SSID). If your wireless access point has a WPS or PBC button, select Use WPS at the bottom of the list, and then push the WPS or...
Page 13 Turning this feature on may allow other IP control devices to control your TV. We recommend turning this feature on only if an authorised third-party custom controller is installed and configured specifically for a Samsung TV and if your Wi-Fi network is password protected.
Page 14 Allowing to connect the Wi-Fi Direct Menu Settings All Settings Connection Network Expert Settings Wi-Fi Direct When using Wi-Fi Direct, you can connect directly with other devices and share content without using a wireless router. To maximise the network performance when a 6 GHz access point is connected, turn off the Wi-Fi Direct function.
Page 15: Displaying Your Mobile Device Screen On The Tv
Displaying your mobile device screen on the TV You can watch the screen of your mobile device on the TV screen through Smart View, Apple AirPlay or Tap View. When you start screen sharing with a mobile device (Smart View Apple AirPlay View), the TV screen switches to the...
Page 16 TV screen. This function may not be supported depending on the model. This function is available in Samsung mobile devices with Android 8.1 or higher. Music Wall screen is a function that allows you to enjoy music along with visual video effects that change according to the genre and beat of the music.
Page 17: Connecting To A Network Via A Mobile Dongle (For India Only)
Connecting to a Network via a Mobile Dongle (For India Only) Make network connection by connecting a mobile dongle to the TV. You can make the TV to connect to a network via a mobile device by connecting a mobile dongle to the TV. Connect the mobile dongle to the USB port that are marked as Dongle in the TV.
Page 18: Connection Cables For External Devices
Connection Cables for External Devices You can view detailed information about the connection cables for external devices that can be connected to the TV. Cable name Image Description Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV. HDMI Cables are divided into various types according to the types of input/ output ports on external devices.
Page 19 Cable name Image Description DVI to HDMI cables can transmit only digital video signals and not audio signals. We recommend that you use HDMI to HDMI cables. HDMI Optical cables are used to transmit audio signals to external speakers with low signal loss. Optical Optical cables can't transmit video signals.
Page 20: Adb (Auto Data Backup) Functions (For India Only)
TV. • Transferring data from the TV to a mobile device You can select and transfer files from the ADB (Auto Data Backup) folder on the TV to a Samsung mobile device. How to Use ADB (Auto Data Backup)
Page 21: Switching Between External Devices Connected To The Tv
For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote". When a USB device is connected to the USB port, a pop-up message appears that lets you switch easily to the media content listed on the device.
Page 22 Universal Remote menu to register the external device. This function may not be supported depending on the model or geographical area. For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote". Edit You can rename the input ports and change the device icons.
Page 23 Lets you register external devices to your Samsung remote control and control them using the Remote. This function may not be supported depending on the model or geographical area. For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote".
Page 24: Connection Notes
Connection Notes When connecting an external device, note the following. The number of connectors and their names and locations may differ with the model. Refer to the external device's operating manual when connecting it to the TV. The number of external device connectors and their names and locations may differ with the manufacturer.
Page 25 Connection notes for audio devices • To obtain better TV audio quality, connect a sound bar or A/V receiver to the TV. • If you connect an external audio device using an optical cable, the Sound Output setting automatically changes to the connected device.
Page 26 Connection notes for mobile devices • To use the Smart View function, the mobile device must support a mirroring function such as Screen Mirroring or Smart View. To check whether your mobile device supports the mirroring function, refer to the mobile device's user manual.
Page 27: Remote Control And Peripherals
Remote Control and Peripherals You can control TV operations with your Samsung Smart Remote. Pair external devices such as a keyboard for ease of use. About the Samsung Smart Remote (QLED TV/The Frame (43-inch or larger models)/The Serif) Learn about the buttons on the Samsung Smart Remote.
Page 28 Button Description Press to turn the TV on or off. (Power) For The Frame model, When watching TV, press to switch to mode. In mode, press to switch to the Media Home. Press and hold to turn off the TV completely. Runs Voice Assistant.
Page 29 (Launch app button) This function may not be supported depending on the model or geographical area. Use the Samsung Smart Remote less than 6 m from the TV. The usable distance may vary with the wireless environmental conditions. The images, buttons and functions of the Samsung Smart Remote may differ with the model or geographical area.
Page 30: About The Samsung Smart Remote (The Frame (32Ls03B Model)/Bu8 Series)
About the Samsung Smart Remote (The Frame (32LS03B model)/BU8 Series) Learn about the buttons on the Samsung Smart Remote. - 30 -...
Page 31 Button Description Press to turn the TV on or off. (Power) For The Frame model, When watching TV, press to switch to mode. In mode, press to switch to the Media Home. Press and hold to turn off the TV completely. Runs Voice Assistant.
Page 32 (Launch app button) This function may not be supported depending on the model or geographical area. Use the Samsung Smart Remote less than 6 m from the TV. The usable distance may vary with the wireless environmental conditions. The images, buttons and functions of the Samsung Smart Remote may differ with the model or geographical area.
Page 33: About The Samsung Smart Remote (The Sero)
About the Samsung Smart Remote (The Sero) Learn about the buttons on the Samsung Smart Remote. - 33 -...
Page 34 Button Description Press to turn the TV on or off. • Select whether to switch the TV to Landscape Mode or Portrait Mode before turning off or to (Power) turn off the TV without changing the orientation. To change to the desired setting, navigate Power Off Mode Menu Settings...
Page 35 (Launch app button) This function may not be supported depending on the model or geographical area. Use the Samsung Smart Remote less than 6 m from the TV. The usable distance may vary with the wireless environmental conditions. The images, buttons and functions of the Samsung Smart Remote may differ with the model or geographical area.
Page 36: Connecting The Samsung Smart Remote To The Tv
When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung Smart Remote does not pair to the TV automatically, point it at the front of the TV, then press and hold the buttons simultaneously for 3 seconds or more.
Page 37: Controlling External Devices With A Samsung Remote Control - Using The Universal Remote
Menu Connected Devices Universal Remote You can control all external devices connected to the TV using a single Samsung remote. Run the Universal Remote menu to register external devices. This function may not be supported depending on the model or geographical area.
Page 38: Using Anynet+ (Hdmi-Cec)
You can configure the TV's Universal Remote to control third-party cable boxes, Blu-ray players and home theatres that do not support HDMI-CEC. For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote".
Page 39: Controlling The Tv With A Keyboard, Mouse Or Gamepad
Controlling the TV with a Keyboard, Mouse or Gamepad Connecting a keyboard, mouse or gamepad to make it easier to control the TV. Menu Settings All Settings Connection External Device Manager Input Device Manager Try Now You can connect a keyboard, mouse or gamepad to control the TV easily. Connecting a USB keyboard, mouse or gamepad Plug the keyboard, mouse or gamepad cable into the USB port.
Page 40 Using the keyboard and mouse Button Description Directional keys Moves the focus Windows key Displays the TV settings Enter key Selects or runs a focused item ESC key Returns to the previous screen F1 / F2 / F3 / F4 key Colour buttons ―...
Page 41: Entering Text Using The On-Screen Virtual Keyboard
Setting up the input devices Menu Settings All Settings Connection External Device Manager Input Device Manager Try Now • Keyboard Settings Try Now You can set up the keyboard with the Keyboard Language Keyboard type functions. • Mouse Settings Try Now You can set up the mouse with the Primary Button Pointer Speed...
Page 42 When the virtual keyboard is on the screen, press and hold the button on the Samsung Smart Remote, speak into the microphone on the Samsung Smart Remote, and then release the button. What you say appears on the screen as text.
Page 43: Smart Features
Smart Features You can enjoy various apps with Smart Hub. Using Smart Hub View descriptions of Smart Hub's basic functions. From Smart Hub, you can use the Internet search function, install and use various apps, view photos and videos or listen to music stored on external storage devices, and perform more functions.
Page 44 Displaying the Home Screen Press button. APPS Recent On Now The image on your TV may differ from the image above depending on the model and geographical area. Privacy Choices From your TV, easily manage the privacy policy regarding services related to Smart Hub and verify how personal information is protected.
Page 45 Ambient Mode Set your TV to display content you desire, such as the time or weather, when the TV is not used. To return to TV mode from Ambient Mode, press the left directional button Media. Press the button to turn off the TV. This function may not be supported depending on the model or geographical area.
Page 46 Launching Smart Hub automatically Menu Settings All Settings General & Privacy Start Screen Options Autorun Smart Hub Try Now Enabling Autorun Smart Hub automatically launches Smart Hub when the TV is turned on. Navigate to this option to enable or disable the feature. Launching the last used app automatically Menu Settings...
Page 47 Launching Multi View automatically When rotating Menu Settings All Settings General & Privacy Start Screen Options Autorun Multi View When Rotating Multi View runs automatically when you rotate the screen to portrait mode. This function may not be supported depending on the model. This function is activated when the Auto Rotating Accessory (sold separately) is connected.
Page 48: Using Ambient Mode
Using Ambient Mode Learn about the functions available in Ambient Mode. left directional button Ambient Mode Try Now Set your TV to display a photo or content you desire when the TV is not used. This function may not be supported depending on the model. Ambient Mode, some functions may not be supported.
Page 49 • View Details View detailed information about the selected image. • Favourite Add or delete specific images in Favourite by pressing Select button on the remote control. To view items that are set as Favourites, navigate to My Page Favourite. –...
Page 50 • My Album Allows you to set a photo stored in your mobile device or Samsung Cloud as the wallpaper of the Ambient Mode screen. To import photos from your mobile device or Samsung Cloud, use the SmartThings app on your mobile device.
Page 51 • Background Theme Allows you to select a background theme provided by Samsung. Take a picture of a wall using the SmartThings app on your mobile device to create a custom background theme. When you use this function, there may be a delay in image transmission and optimisation depending on network conditions.
Page 52 Background Theme Ambient Screen Options Sleep After Auto Brightness The image on your TV may differ from the image above depending on the model and geographical area. Ambient Screen Options Following Ambient Mode options are configurable: This menu can be found at the bottom of the Ambient Mode home.
Page 53: Using Art Mode
TV Controller button of the TV. If you use a remote control other than the Samsung Smart Remote, the TV may not be turned off completely. • In mode, the brightness and colour tone of your TV are automatically adjusted depending on the ambient, and the TV can be automatically turned off.
Page 54 About the Art Home screen left directional button View Help The image on your TV may differ from the image above depending on the model and geographical area. Useful Information View information and promotions related to the home. List of image categories From the displayed list of categories, select an image and press the Select button to view details about the image.
Page 55 • Favourite Add or delete specific images in Favourite by pressing Select button on the remote control. To view items that are set as Favourites, navigate to My Page Favourite. – Favourite: The item is not set as Favourite – Favourite: The item is set as Favourite •...
Page 56 • Payment Info View artwork purchase details, and easily purchase artworks by entering required payment information. For details about payment information, visit Samsung Checkout (sbox.samsungcheckout.com). • Purchased Once you purchase artworks from the Art Store, you will see them here.
Page 57 Once you have installed the SmartThings app on your mobile device, you can use the following functions: You can download the SmartThings app from Google Play Store, Samsung Apps, or the App Store. If the TV is not registered in your SmartThings app, press (Add Device) and register the TV before using the mode.
Page 58 – Setting Motion Detector Sensitivity: Set the sensor sensitivity so that the TV turns on or off automatically when motion is detected in mode. Motion Detector Sensitivity may not be supported depending on the model or geographical area. – Setting Night Mode: This mode detects lights around the TV to automatically turn on or off the TV depending on the presence of light.
Page 59: About The Media Home Screen
About the Media Home Screen View a variety of TV programmes. Install various apps offered by Smart Hub, such as video, music, sports and game apps, and use the apps from the TV. left directional button Media APPS Recent On Now Move Remove The image on your TV may differ from the image above depending on the model and geographical area.
Page 60 Removing an item on the Home Screen From the end of the APPS list, select Edit List. Move the focus to the app to uninstall, and press the down directional button on the remote control. Select Remove from the option menu. This removes the app from the Home Screen list.
Page 61 Universal Guide can recommend content tailored to your preferences. You can use this feature on your mobile device with the Samsung SmartThings app. To access Universal Guide, press the down directional button on the remote control in Home Screen.
Page 62: About The Menu Home Screen
Samsung Account screen to create a new account or sign out of your account. For more information, refer to "Using a Samsung account". Notification You can view a list of notifications for all events that occur on your TV. A notification appears on the screen when it is time to schedule viewing, schedule recording, etc.
Page 63 Settings Move the focus to the Settings menu to display quick setting options below the menu. Quick Settings can be used to quickly configure frequently used features. • All Settings Displays the Settings menu for configuring specific settings. • Support Displays the Support settings menu.
Page 64 • Bluetooth Speaker List Connect your TV to Bluetooth speakers. This can be done by selecting Bluetooth Speaker List to automatically search for Bluetooth audio devices. Connecting Bluetooth speaker may not be supported depending on the model or geographical area. •...
Page 65 • Picture Clarity You can optimise pictures that contain a lot of motions. To turn this function on or off, press the Select button. To set the detailed options, press the down directional button, and then select Picture Clarity Settings. •...
Page 66: Using A Samsung Account
Samsung account. Follow the instructions on your TV screen to create or log in to a Samsung Account. Samsung Account can be used on TV, mobile device and website with one ID. Signing in to a Samsung account...
Page 67 • Remove Account You can delete an account from the TV. Although you have deleted your Samsung account from the TV, you are not unsubscribed. To unsubscribe from your Samsung Account, visit the Samsung Accounts website (https://account.samsung.com).
Page 68: Using Pc On Tv
Download the Easy Connection to Screen PC app from http://smsng.co/easy and then install it on your PC. Log in with the same Samsung Account for both TV and PC. When the PC is turned on and connected via the network, PC on TV's Home Screen displays the PC.
Page 69 Connecting a Remote PC Menu Connected Devices PC on TV Windows PC Manual Connection Try Now Menu Connected Devices PC on TV Remote Login Try Now Provides Remote Desktop Connection (RDP) for remotely connecting to a PC running on Windows and Virtual Network Computing (VNC) for a PC running on Mac.
Page 70 Enter the required settings for connecting the computer remotely. Manage User Profiles PC/Profile IP address or profile Username Enter a username. Password Enter a password. Remember my credentials and add to the TV Home screen. You can connect directly from the Home screen via shortcuts. Connect Help The image on your TV may differ from the image above depending on the model and geographical area.
Page 71 Username Enter the Username of the computer. How to check the Username: • Windows OS: Control Panel User Account Control • Mac OS: System Preferences Users & Groups Password Enter the password for the login account. For use of PIN, do not enter PIN but the specified password of the computer. Playing Multimedia Content on a Remote PC When you move the mouse cursor to the top of the screen after accessing a remote computer, the top bar appears.
Page 72 DeX. If that is the case, follow the instructions shown on the mobile device screen to connect the software. This function is available only on mobile devices that support the wireless Samsung DeX. Using Microsoft 365 You can read or create a document after accessing the Microsoft 365 website.
Page 73 ID and password without biometric authentication on mobile devices. For this purpose, you must be signed in to your Samsung account. The password is encrypted to be safely stored on your TV.
Page 74: Using The Apps Service
If you are signed out of your Samsung account, select Sign In to sign in. If you want to download new apps using Apps, first sign in to your Samsung account. App Search You can search for available apps. Settings You can manage the installed apps.
Page 75 Installing an app Move to the app you want to install, and then press the Select button. The detailed information screen appears. Select Install. When the installation is complete, the Open menu appears. Select Open to run the app immediately. You can view installed apps on the Settings screen.
Page 76 Managing installed apps Select Settings on Apps. You can manage installed apps. Settings Update All Auto update : ON Delete Add to Home Lock Move Reinstall View Details The image on your TV may differ from the image above depending on the model and geographical area. Removing an app 1.
Page 77 Locking and unlocking apps 1. Select an app to lock or unlock. 2. Select Lock/Unlock. The selected app is locked or unlocked. To lock or unlock an app, enter the PIN. The default PIN is "0000". You can set the PIN in Menu Settings Settings...
Page 78: Using The E-Manual
Open e-Manual You can view the embedded e-Manual that contains information about your TV's key features. You can download a copy of the e-Manual from Samsung's website to view or print on your PC or mobile device (https:// www.samsung.com). Some menu screens cannot be accessed from the e-Manual.
Page 79 (Index) Select a keyword to navigate to the relevant page. This function may not be supported depending on the model or geographical area. Device Care Optimise and diagnose the condition of your TV. You can check and clean your storage space, diagnose problems or request technical support.
Page 80: Using The Internet
Internet function more easily after connecting a keyboard and mouse. You can scroll web pages with the directional button on the Samsung Smart Remote. The web pages may differ from those on a PC. Before using the Internet, refer to "Read Before Using the Internet Function".
Page 81: Using Smartthings
Using SmartThings It allows the TV to connect and control the detected various devices in the same space. Menu Connected Devices SmartThings Try Now From the TV, use the remote control to control devices connected to the SmartThings cloud and devices connected directly to the TV.
Page 82 SmartThings screen layout Menu Connected Devices SmartThings Try Now SmartThings List View Map View The image on your TV may differ from the image above depending on the model and geographical area. Device list category Available options may differ depending on the device. •...
Page 83 Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account. If you are signed out of your Samsung Account, select Sign In to sign in. Settings Configure notification settings for devices connected via SmartThings. Turn on the SmartThings Hub feature.
Page 84 Turn on SmartThings Hub on the TV, and then use the mobile app to register IoT devices. Make sure to use the same Samsung Account to log in to the TV and mobile SmartThings app. • Turning on SmartThings Hub from the TV:...
Page 85: Playing Pictures/Video/Music
"Read Before Playing Photo, Video or Music Files". Backup important files before connecting a USB device. Samsung is not responsible for damaged or lost files. You can use the following functions on the media content list screen of a storage device.
Page 86 Options Deletes or plays the selected media content in the media content list. When you select Refresh, the content list is reloaded. You can delete only the recorded content. To delete content, change the Filter By option to Recorded. Recorded may not be supported depending on the geographical area.
Page 87 Tune Station (MusicTV) functions Tune Station is an all-purpose dashboard to simplify the entire musical experience when user wants to play music file from USB source. It provides feature to user like themes, concert mode control, external speakers indicator - all from single display interface.
Page 88 Buttons and functions available while playing multimedia content Press the Select button while playing any video, photo or recorded content. The following buttons appear. The provided buttons and functions may not be supported depending on the model or geographical area. The available buttons and functions may differ with the content you are viewing or playing.
Page 89 • 360 Mode Provides a 360-degree view for videos and photos. This function may not be supported depending on the file format. Video files using the mjpeg codec do not support a 360-degree view. When a video or photo does not support a 360-degree view, applying 360 rotation to it may cause the screen to look distorted.
Page 90 • Repeat Plays the current multimedia content repeatedly or all multimedia content files in the same folder repeatedly. • Shuffle Plays music files in random order. • Picture Off Plays music files with the screen off. • Fit to Screen Fits a photo to the screen.
Page 91 • Options The available options may differ with the model and content. Function Description Sets the slideshow speed. Slideshow Speed If there is only one image file in the USB device, the slide show is not played. Applies transition effects to the slide show. Slideshow Effect If there is only one image file in the USB device, the slide show is not played.
Page 92: Using Multi View
Using Multi View You can view multiple content items through Multi View. Menu Multi View Try Now This function may not be supported depending on the model. To start Multi View, navigate to Menu Multi View. Next, select the item you want from the Add View list.
Page 93 Samsung Smart Remote. This function can be started or stopped by pressing the button on the Samsung Smart Remote. When the button is available on the Samsung Smart Remote, you can enter the Multi View function by pressing its button.
Page 94: Using Bixby
Bixby is available only when the TV is connected to the network. To use Bixby, you must register and sign in to your Samsung account. Some functions may not be supported if you are not signed in to your Samsung account.
Page 95 Starting Bixby using buttons on the Samsung Smart Remote You can have conversation with Bixby using the Samsung Smart Remote buttons. Press and hold the button on your Samsung Smart Remote, say a command, and then release the button. To view the Bixby guide, press the button once: •...
Page 96 The image on your TV may differ from the image above depending on the model and geographical area. My Profile Log out after going to the My Profile screen. If you are signed out of your Samsung account, select My Profile to sign in. Tutorials The popup window on using Bixby appears.
Page 97 This function may not be supported depending on the language selected for Bixby. • Voice Wake-up Configure settings on how to wake up Bixby with your voice. You can configure the following settings: Use your Samsung Soundbar to interact with Bixby., Bixby Wake-up Options, and Wake-up Sensitivity.
Page 98 Read Before Using Bixby • The supported voice interaction languages and features may differ depending on the geographical area. • If the language set differs from the language of your country, some features are not available. • Bixby is available only when the TV is connected to the network. •...
Page 99: Using The Game Bar
All Settings Connection (Game Mode Settings) Game Mode) is or Auto, press and hold the button on your Samsung Smart Remote to start the Game Bar. Try Now Learning about the Game Bar Input Lag Game Picture Mode Screen Ratio...
Page 100 Screen Ratio You can change the screen ratio from 16:9 (previous setting) to Ultra wide (21:9 or 32:9). You have to set the resolution from your PC only once at first time. Game Bar’s Screen Ratio can be changed only when the Ultra Wide resolution is supported in a game or PC. Whether or not to support the screen ratio of 21:9 32:9...
Page 101 Sound Output Change the sound output device. (e.g. TV Speaker, Sound bar, Bluetooth headset, etc.) Help guide View details on how to use each menu item. Game Settings Moves the menu to Game Mode Settings. Current status display • FPS: Shows the number of frames per second in real time. If is active, the frame rate changes.
Page 102 Setting the Super Ultra Wide Game View Set your PC Screen resolution to match the selected Screen Ratio in the Game Bar before activating the Super Ultra Wide Game. If the TV is connected to a computer and Game Mode is set to either or Auto, the wide screen (21:9...
Page 103 Configuring 144 Hz game settings If the TV is a model that supports 144 Hz, you can play 144 Hz games. • Models that support 144 Hz: QN95B/QN90B (50-inch and smaller models) • Resolutions that support 144 Hz are as follows: Game Bar Screen Ratio Resolution set in PC 1920 x 1080p @ 144...
Page 104: Tv Viewing
TV Viewing Use a variety of convenience features offered by your Samsung TV while watching TV. You can also edit your list of channels and create a list of favourite channels. Using the Guide See the programming schedules of different channels on a single screen.
Page 105 Additional options related to broadcast programmes Navigate to the desired programme and press and hold the Select button to access the following options: These functions may not be supported depending on the model or geographical area. • Schedule Viewing You can schedule the viewing of a broadcast scheduled programme. •...
Page 106 Using additional features from the Guide From the Guide, press either the button to use additional features. These functions may not be supported depending on the model or geographical area. • Channel Filter You can view channels and programmes categorised by the types defined in Channel List.
Page 107: Recording Programmes
Schedule Recording from the pop-up menu to schedule recording. Recording while watching a broadcast • Record 1. On the Samsung Smart Remote, press the button. 2. Use the directional buttons to navigate to the control pad. 3. Select Record to start recording.
Page 108 Using the recording schedule management screen On the Samsung Smart Remote, press the button. Use the directional buttons to navigate to the control pad. Select either Schedule Manager Recordings to access the Recording & Schedule Manager screen. The following options are available on the Recording &...
Page 109 • Settings – Start Recording Early Change this setting so that the recording starts slightly earlier than the programme start time shown in the Guide. – Continue Recording After Change this setting so that the recording ends slightly later than the programme end time shown in the Guide. –...
Page 110: Setting Up Schedule Viewing
Press the Select button, and then select Schedule Viewing schedule viewing of that programme. Using the viewing schedule management screen On the Samsung Smart Remote, press the button. Use the directional buttons to navigate to the control pad. Select either...
Page 111: Using Timeshift
Using Timeshift Watch scenes you missed and rewind to specific points of the programme using Timeshift. To activate Timeshift while watching a broadcast, press either the button, and then use the directional buttons on the remote control to select Timeshift or press the button.
Page 112: Buttons And Functions Available While Recording A Programme Or Timeshift
Buttons and functions available while recording a programme or Timeshift These are the controls and options available while recording broadcasts and using Timeshift. Press the down directional button to display the control pad with the following options: This function may not be supported depending on the model or geographical area. The available buttons and functions may differ with the functions.
Page 113 • Record You can switch from the Timeshift function to the recording function. When switching to the recording function, you can include the content recorded by the Timeshift function in the new recording. This function is only available when the Timeshift function is running. •...
Page 114: Using The Channel List
Using the Channel List Change the channel or check programmes on other digital channels. Use the Channel List screen to change channels or see what programmes are being broadcast on other digital channels. On Standard Remote Control, press the CH LIST button. Accessing the channel list Press and hold the (Channel) button to open the...
Page 115 • Samsung TV Plus While the TV is connected to the Internet, you can watch popular programmes or highlights for each theme through a virtual channel at any time. As with regular channels, the TV provides the daily programme schedules Samsung TV Plus.
Page 116: Using The Channel Edit Function
Using the channel edit function Edit the channels stored on your TV. Accessing the channel edit screen Access the Channel List or Guide. Press Edit Channels to access the channel edit screen. Using the channel edit functions Edit Channels screen icons indicate the following: –...
Page 117: Using A Personal Favourites List
• Restore Samsung TV Plus You can restore the deleted Samsung TV Plus channels. This function may not be supported depending on the model or geographical area. • Save and Exit Save the changes made under Edit Channels and exit.
Page 118: Tv-Viewing Support Functions
TV-Viewing Support Functions Use the functions that are available while watching TV. Scanning for available channels Menu Settings All Settings Broadcasting (Auto Tuning Settings) Auto Tuning Try Now This function may not be supported depending on the model or geographical area. If the TV is connected to a cable box or satellite box, you do not need to do this.
Page 119 Scanning for available channels on standby mode Menu Settings All Settings Broadcasting (Auto Tuning Settings) Standby Auto Tuning Try Now Automatically scan for channels while your TV is in standby mode. This function may not be supported depending on the model or geographical area. Auto Tuning Settings may not appear depending on the model or geographical area.
Page 120 Selecting the broadcasting audio option Menu Settings All Settings Broadcasting Dual Sound Try Now Set audio options for stereo or bilingual broadcasts. For more information, refer to "Supported broadcasting audio options". This function may not be supported depending on the model or geographical area. Using Programme Rating Lock Menu Settings...
Page 121 Showing common interface menu (For India Only) Menu Settings All Settings Broadcasting Common Interface Try Now You can view information about common interfaces. This function may not be supported depending on the model or geographical area. • CI Menu Show information and settings of CICAM. •...
Page 122 Tuning broadcast signals manually Menu Settings All Settings Broadcasting Expert Settings Manual Scan Try Now You can scan for all the channels manually and store the scanned channels in the TV. This function may not be supported depending on the model or geographical area. Tuning digital channels Menu Settings...
Page 123 Fine-tuning analogue broadcasts Menu Settings All Settings Broadcasting Expert Settings Fine Tune Try Now This function is only available for analogue broadcasts. Transferring channel list Menu Settings All Settings Broadcasting Expert Settings Transfer Channel List Try Now You can import or export the channel list to a USB storage. To use this function, the PIN number is required. •...
Page 124 Deleting CAM operator profile Menu Settings All Settings Broadcasting Expert Settings Delete CAM Operator Profile Try Now Select the CAM operator to delete. This function may not be supported depending on the model or geographical area. Setting satellite system Menu Settings All Settings Broadcasting...
Page 125 Selecting the broadcast audio language Menu Settings All Settings Broadcasting Expert Settings Audio Options Try Now This is the language you will hear while watching TV if the language is included in the broadcast signal. Audio Options functions differently for analogue and digital channels. This function may not be supported depending on the model or geographical area.
Page 126: Picture And Sound
Picture and Sound You can change the settings for the picture and the sound according to your preference. Using Intelligent Mode Let the TV analyse the surrounding and the content you are watching so that it can provide an upgraded viewing experience.
Page 127 This function is available only when the sound sensor of the TV is active and the sound output is set to Speaker, or the Samsung Soundbar interlinked with Adaptive Picture function is connected. The location of the sound sensor may vary depending on the model or geographical area.
Page 128: Adjusting The Picture Quality
Adjusting the Picture Quality Change the Picture Mode and adjust Expert Settings. Choosing a picture mode Menu Settings All Settings Picture Picture Mode Try Now You can select the Picture Mode that provides the best viewing experience. Entertain Graphic are supported only when you change the external device name to PC in PC mode. •...
Page 129 Configuring advanced picture settings Menu Settings All Settings Picture Expert Settings Try Now Configure the screen settings to your taste by using the following functions: • Brightness Try Now Adjust the overall picture brightness. The closer to 50, the brighter the picture. •...
Page 130 Film Mode Try Now • Touch up an old video to improve the picture quality for a better viewing experience. This function is only available when the input signal is TV, or HDMI (1080i). • Colour Tone Try Now Select an appropriate colour tone, according to the viewing situation. •...
Page 131: Picture Support Functions
This function is available only if Picture Size is set to Custom. To change the picture position on analogue channels, first enlarge the picture and then change the position. These functions may not be available on Samsung TV Plus and some applications. - 131 -...
Page 132: Setting The Viewing Environment For External Devices
This function may not be supported depending on the model or geographical area. The game mode is not available for normal TV viewing. The screen may shake somewhat. When you press and hold the button on the Samsung Smart Remote for 1 second or more in Game Mode, the Game Bar appears.
Page 133 Setting the Game Mode details Menu Settings All Settings Connection Game Mode Settings Try Now These functions may not be supported depending on the model or geographical area. • Surround Sound Try Now You can make your games more immersive by using intense, three-dimensional sound optimised for games. •...
Page 134 HDR Tone Mapping Try Now • Configures tone mapping options for Gaming HDR technologies. These functions may not be supported depending on the model or geographical area. – HDR10+ GAMING Basic mode provides the most accurate representation of the game’s original creative intent. Advanced mode provides enhanced representation of game content to maximise visual impact.
Page 135: Configuring A Sound Mode And Expert Settings
Configuring a Sound Mode and Expert Settings Change the Sound Mode and adjust Expert Settings. Choosing a sound mode Menu Settings All Settings Sound Sound Mode Try Now You can select the available sound mode that you prefer for a content type or your listening environment. When an external device is connected, Sound Mode may change accordingly.
Page 136 Digital Output Audio Delay Try Now • Adjust the output delay time for digital audio. This feature is only available when the external device is connected via HDMI(ARC), HDMI(eARC) and SPDIF (Sony Philips Digital Interface). This function may not be supported depending on the model. •...
Page 137: Using The Sound Support Functions
If the sound bar is connected to the TV via both HDMI and Optical, HDMI may be selected first even if you select Optical. External speakers may not be controlled with the Samsung Smart Remote. When an external speaker is enabled, some sound menus are not supported.
Page 138 • The Samsung audio devices that support the Wi-Fi function must be connected to the same wireless network as the TV. For more information about how to connect and use a Samsung audio device that supports the Wi-Fi function, refer to its user manual.
Page 139: System And Support
System and Support You can configure system and support settings such as clock, timers, energy usage and software updates. Using the Time Functions and the Timers Set the current time and use the timer function. Menu Settings All Settings General & Privacy System Manager Time Try Now...
Page 140 Adjusting the clock for DST and time zone Menu Settings All Settings General & Privacy System Manager Time Clock Time Zone Try Now Selects your time zone. This function is only available when the Clock Mode is set to Auto. This function may not be supported depending on the model or geographical area.
Page 141 Setting the clock manually Menu Settings All Settings General & Privacy System Manager Time Clock Clock Mode Manual When Clock Mode is set to Manual, you can directly enter the current date and time. Select the Date Time using the directional buttons on the remote control. Using the sleep timer Menu Settings...
Page 142: Using The Power And Energy Saving Functions
Using the Power and Energy Saving Functions Reduce the TV's energy consumption. Reducing the energy consumption of the TV Menu Settings All Settings General & Privacy Power and Energy Saving Try Now Reduce energy consumption by changing your power preferences and other energy-saving options. •...
Page 143 Samsung TV Plus is operating. • Available Remote Battery Try Now You can check the Samsung Smart Remote's remaining amount of the battery. This function may not be supported depending on the model. - 143 -...
Page 144: Updating The Tv's Software
Update Now Try Now After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device to the TV to update. To update using a USB device, download the update package from Samsung.com to your computer. Then, save the update package in the USB device's top-level folder.
Page 145: Using The Parental Settings Function
Using the Parental Settings function Configure content or app security settings. Menu Settings All Settings General & Privacy Parental Settings Try Now Restrict access to content or apps that require parental guidance. Locked content or apps can be accessed by entering the password.
Page 146: Audio And Video Functions For The Visually Or Hearing Impaired
Audio and Video Functions for the Visually or Hearing Impaired You can configure the functions for the visually or hearing impaired. Running the accessibility functions Menu Settings All Settings General & Privacy Accessibility Try Now Running Accessibility Shortcuts Accessibility Shortcuts provide easy access to the accessibility functions.
Page 147 Changing the volume, speed, pitch and the TV background volume of the Voice Guide You can configure the Volume, Speed, Pitch and the TV Background Volume of the voice guide. Audio Description Menu Settings All Settings General & Privacy Accessibility Audio Description Settings Try Now...
Page 148 Setting the screen to black and white Menu Settings All Settings General & Privacy Accessibility Greyscale Try Now You can change the colour of the TV screen to black and white to sharpen blurred edges caused by colours. Greyscale is on, some Accessibility menus are not available.
Page 149 Watching TV broadcasts with subtitles Menu Settings All Settings General & Privacy Accessibility Subtitle Settings Try Now Subtitle to On. Then you can watch the programme with the subtitle displayed. This function may not be supported depending on the model or geographical area. This function has no relationship with the features for controlling sub-titles of DVD or Blu-ray players.
Page 150 Listening to the TV through Bluetooth devices (for the hearing impaired) Menu Settings All Settings General & Privacy Accessibility Multi-output Audio Try Now You can turn on both the TV speaker and Bluetooth headphone at the same time. When this function is active, you can set the volume of the Bluetooth headphone higher than the volume of the TV speaker.
Page 151: Using Voice Assistants On The Tv
Using Voice Assistants on the TV You can change the settings of a Voice Assistant after selecting it. Select the Voice Assistant Menu Settings All Settings General & Privacy Voice Voice Assistant Try Now Select which Voice Assistant you would like to help control your TV. To use this function, the TV must be connected to the network.
Page 152: Using Other Functions
If you forget your PIN, you can reset it with your remote control. With the TV turned on, press the following buttons on the remote control in the order shown to reset the PIN to "0000". On the Samsung Smart Remote: Press (Volume) button.
Page 153 Managing External Devices Menu Settings All Settings Connection External Device Manager Device Connection Manager Try Now When you connect external devices such as mobile devices or tablets connected to the same network as the TV so you can share content, you can view the list of allowed devices and connected devices. •...
Page 154: Hbbtv
HbbTV Access services from entertainment providers, online providers and CE manufactures through HbbTV. This function may not be supported depending on the model or geographical area. Some channels may not include the HbbTV service. In some countries, HbbTV is inactive by default. In this case, HbbTV can be used by installing the HbbTV application (the HbbTV Activation Application) in Media APPS.
Page 155: Using A Tv Viewing Card ("Ci Or Ci+ Card") (For India Only)
Using a TV Viewing Card (“CI or CI+ Card”) (For India Only) Watches paid channels by inserting your TV Viewing Card (“CI or CI+ Card”) into the COMMON INTERFACE slot. The 2 CI card slots may not be supported depending on the model. Turn the TV off to connect or disconnect a “CI or CI+ Card”.
Page 156 Connecting the “CI or CI+ Card” Connect the “CI or CI+ Card” to the COMMON INTERFACE slot as shown in the image below. Connecting the “CI or CI+ Card” via COMMON INTERFACE slot Only for models with Common interface slot. Connect the “CI or CI+ Card”...
Page 157 To watch paid channels, the “CI or CI+ CARD” must be inserted. • Samsung TV follow up CI+ 1.4 standard. When Samsung TV display the pop-up message, it may happen due to CI+ 1.4 Version inconsistency. If you have a problem, please contact Samsung Service Centre.
Page 158: Teletext Feature
To exit from the Teletext feature, On the Samsung Smart Remote: Press the TTX/MIX button on the pop-up list until a live TV programme appears. On the Standard Remote Control: Press the / TTX/MIX button on the remote control until live TV appears.
Page 159 6 Index: Displays the index (contents) page at any time while you are viewing Teletext. 1 Sub Page: Displays the available sub-page. 0 List/Flof: Selects the Teletext mode. If pressed during LIST mode, switches the mode to List save mode. In List save mode, you can save a Teletext page into a list using the 8 (Store) button.
Page 160 6 SETTINGS Index: Displays the index (contents) page at any time while you are viewing Teletext. 1 PRE-CH Sub Page: Displays the available sub-page. 0 SOURCE List/Flof: Selects the Teletext mode. If pressed during LIST mode, switches the mode to List save mode. In List save mode, you can save a Teletext page into a list using the 8 (CH LIST) button.
Page 161 4 AD/SUBT. Depending on the model or geographical area. Size: Displays the teletext on the upper half of the screen in double-size. To move the text to the lower half of the screen, press it again. For normal display, press it once again. 9 RETURN Hold: Holds the display at the current page, in the case that there are several secondary pages that follow automatically.
Page 162: Precautions And Notes
Precautions and Notes You can get instructions and information that you must read after installation. Before Using the Recording and Timeshift Functions Read these instructions before using Recording and Timeshift. Before using the recording and schedule recording functions Recording may not be supported depending on the model or geographical area. •...
Page 163 • If the Sleep Timer Auto Power Off has been set, the TV will override these settings, continue to record and turn off after the recording has ended. – Menu Settings All Settings General & Privacy System Manager Time Sleep Timer Try Now –...
Page 164: Supported Broadcasting Audio Options
Supported broadcasting audio options Check the supported broadcasting audio options. Audio Type Dual Sound Default Mono Mono Automatic change A2 Stereo Stereo Stereo, Mono Automatic change Dual Dual Dual II Dual I Mono Mono Automatic change Stereo Mono, Stereo Automatic change NICAM Stereo Mono, NICAM...
Page 165: Read Before Using Apps
• If you want to download new apps using Apps, first sign in to your Samsung account. • Due to the product characteristics featured on Samsung Smart Hub, as well as limitations in available content, certain features, applications and services may not be available on all devices or in all territories. Visit https:// www.samsung.com for more information on specific device information and content availability.
Page 166: Read Before Using The Internet Function
Read Before Using the Internet Function Read this information before using the Internet function. • File download is not supported. • The Internet function may not be able to access certain websites, including websites operated by certain companies. • The TV does not support playback of flash videos. •...
Page 167 – Authentication Modes: WEP, WPAPSK, WPA2PSK – Encryption Types: WEP, TKIP, AES In compliance with the Wi-Fi certification specifications, Samsung TVs do not support WEP or TKIP security encryption in networks running in the 802.11n mode. If the wireless access point supports WPS (Wi-Fi Protected Setup), you can connect the TV to your network using PBC (Push Button Configuration) or a PIN (Personal Identification Number).
Page 168: Read Before Playing Photo, Video Or Music Files
• Certain files, depending on how they are encoded, may not play on the TV. • Certain files are not supported on all models. • The DivX and DTS codecs are not supported by the Samsung TV models released in 2022. - 168 -...
Page 169 Supported subtitles Subtitle formats Name Format MPEG-4 Timed text .ttxt SAMI .smi SubRip .srt SubViewer .sub Micro DVD .sub or .txt SubStation Alpha .ssa Advanced SubStation Alpha .ass SMPTE-TT Text .xml Video formats with subtitles Name Container Xsub SubStation Alpha Advanced SubStation Alpha SubRip VobSub...
Page 170 Supported image formats and resolutions File extension Format Resolution *.jpg JPEG 15360 x 9024 *.jpeg *.png 4096 x 4096 *.bmp 4096 x 4096 *.mpo 15360 x 8640 *.heic HEIF 12000 x 9000 The MPO format is supported partly. The HEIF format is may not be supported depending on the model or geographical area. HEIF supports only the single image of grid type (grid) and its minimum resolution must be at least 512 pixels in width or height.
Page 171 Supported video codecs (QLED TV except for Q6*B Series/The Frame (43-inch or larger models)/The Serif/The Sero) For Q6*B Series, refer to the next section. Bitrate File format Container Video codecs Resolution Frame rate (fps) Audio codecs (Mbps) 4096 x 2160: 60 *.avi 3840 x 2160: 60 *.mkv...
Page 172 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
Page 173 Audio decoders • WMA is supported up to 10 Pro 5.1 channels, M2 profile. • WMA1, WMA lossless / Voice are not supported. • QCELP and AMR NB/WB are not supported. • Vorbis is supported for up to 5.1 channels. •...
Page 174 Supported video codecs (Q6*B Series) Bitrate File format Container Video codecs Resolution Frame rate (fps) Audio codecs (Mbps) H.264 BP/MP/HP 4096 x 2160 *.avi HEVC (H.265 - *.mkv 4096 x 2160 Main, Main10) *.asf Motion JPEG 3840 x 2160 Dolby Digital *.wmv LPCM *.mp4...
Page 175 Supported video codecs (The Frame (32LS03B model)/BU8 Series) Bitrate File format Container Video codecs Resolution Frame rate (fps) Audio codecs (Mbps) *.avi 3840 x 2160: 30 H.264 BP/MP/HP *.mkv 1920 x 1080: 60 3840 x 2160 *.asf HEVC (H.265 - Dolby Digital Main, Main10) *.wmv...
Page 176 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
Page 177 Supported video codecs (QN7**B Series) Bitrate File format Container Video codecs Resolution Frame rate (fps) Audio codecs (Mbps) 3840 x 2160: 60 *.avi H.264 BP/MP/HP 3840 x 2160 1920 x 1080: 120 *.mkv *.asf 7680 x 4320: 60 HEVC (H.265 - 7680 x 4320 Dolby Digital Main, Main10)
Page 178 Supported video codecs (QN8**B Series or higher) Bitrate File format Container Video codecs Resolution Frame rate (fps) Audio codecs (Mbps) 4096 x 2160: 60 *.avi H.264 BP/MP/HP 4096 x 2160 1920 x 1080: 120 *.mkv *.asf 7680 x 4320: 60 HEVC (H.265 - 7680 x 4320 Dolby Digital...
Page 179 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
Page 180: Read After Installing The Tv
Read After Installing the TV Read this information after installing the TV. Picture sizes and input signals Picture Size is applied to the current source. The applied Picture Size will remain in effect whenever you select that source unless you change them. Input signal Picture size Component...
Page 181: Supported Resolutions For Uhd Input Signals
Supported Resolutions for UHD Input Signals Check the supported resolution for UHD input signals. • Resolution: 3840 x 2160p, 4096 x 2160p This function may not be supported depending on the model. If Input Signal Plus is set to Off Colour Depth / Frame rate (fps) Chroma...
Page 182: Resolutions For Input Signals Supported By 8K Models (Qn7**B Series Or Higher)
Resolutions for Input Signals supported by 8K models (QN7**B Series or higher) Check the resolutions for input signals supported by 8K models (QN7**B Series or higher). If Input Signal Plus is set to Off Colour Depth / Frame rate (fps) Chroma RGB 4:4:4 YCbCr 4:4:4...
Page 183: Supported Resolutions For Freesync (Vrr)
Supported Resolutions for FreeSync (VRR) Check the supported resolutions for the FreeSync (VRR) signal. When Game Mode is set to or Auto, the FreeSync (VRR) function is activated. FreeSync (VRR) is only available in select models. For models that support FreeSync (VRR), refer to "Using FreeSync". Horizontal Vertical Resolution...
Page 184: Read Before Connecting A Computer (Supported Resolutions)
Read Before Connecting a Computer (Supported Resolutions) Check the resolutions supported for PC input signals. When you connect your TV to a computer, set the computer's video card to one of the standard resolutions listed in the tables below. The TV will automatically adjust to the resolution you choose. Note that the optimal and recommended resolutions are 3840 x 2160 @ 60 Hz (UHD models) and 7680 x 4320 @ 60 Hz (QN7**B Series or higher).
Page 185 VESA DMT Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 640 x 480 60 Hz 31.469 59.940 25.175 - / - 640 x 480 72 Hz 37.861 72.809 31.500 - / - 640 x 480 75 Hz...
Page 186 VESA CVT Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 2560 x 1440 60 Hz 88.787 59.951 241.500 + / - 2560 x 1440 120 Hz 192.996 119.998 497.750 + / - The resolution may not be supported depending on the model.
Page 187: Supported Resolutions For Video Signals
Supported Resolutions for Video Signals Check the resolutions supported for video signals. CTA-861 Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 720 (1440) x 576i 50 Hz 15.625 50.000 27.000 - / - 720 (1440) x 480i...
Page 188 Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 4096 x 2160 24 Hz 54.000 24.000 297.000 + / + 4096 x 2160 30 Hz 67.500 30.000 297.000 + / + *4096 x 2160 50 Hz 112.500...
Page 189: Read Before Using Bluetooth Devices
Read Before Using Bluetooth Devices Read this information before using a Bluetooth device. This function may not be supported depending on the model or geographical area. Restrictions on using Bluetooth • You can't use Bluetooth devices and the Wi-Fi Speaker Surround Setup feature simultaneously.
Page 190: Suffix : Parental Rating - Thailand Only
Suffix : Parental Rating - Thailand only Alphabet Icon Description Allow All The broadcated rating value is not classified Preschool Content suitable for preschool aged children 3-5 years old Children Content suitable for children between 6–12 years old General Content suitable for general audiences PG 13 Content suitable for people aged 13 and above, but can be watched by those who are under the recommended age if parental guidance is provided...
Page 191: Licences
HDMI Licensing Administrator, Inc. in the United States and other countries. Open Source License Notice Open Source used in this product can be found on the following webpage. (https://opensource.samsung.com) This licence may not be supported depending on the model or geographical area.
Page 192: Troubleshooting
Troubleshooting The following are troubleshooting solutions for each problem. Picture Issues When the TV has trouble with the picture, these steps may help resolve the problem. The screen is flashing or has become dark If your TV is flickering or dimming sporadically, you may need to disable some of the energy efficiency features. Disable Brightness Optimisation,...
Page 193: The Picture Is Not Bright, Or The Picture Colours Do Not Look Clear
The picture is not bright, or the picture colours do not look clear If the screen appears too dim, try changing the settings under Reset Picture or disabling Brightness Optimisation, Brightness Reduction. • Menu Settings All Settings Picture Expert Settings Reset Picture Try Now •...
Page 194: The Tv Automatically Turns Off By Itself
The TV automatically turns off by itself If your TV appears to turn off by itself, try disabling some of the TV's energy efficiency functions. See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specified period of time. •...
Page 195: The Tv Remains On Or Does Not Turn On Automatically
The TV remains on or does not turn on automatically. If the surrounding area is too dark or bright, the motion sensor may not work normally. The performance of the motion sensor may be affected by the installation environment (height, tilt, obstacles). If the clothes you wear or your skin colour is similar to the surrounding shading, the motion sensor may not work properly.
Page 196: The Tv Image Does Not Look As Good As It Did In The Store
Make sure that the set-top box or cable box supports the content or broadcast for UHD and set the resolution. For more information, contact your service provider. When using a Samsung TV Plus channel, check the network connection. When the network speed is slow, the app may not work or the image quality may be poor.
Page 197: There Is A Dotted Line On The Edge Of The Screen
There is a dotted line on the edge of the screen. Change Picture Size 16:9 Standard. • Menu Settings All Settings Picture Picture Size Settings Picture Size Try Now Change the output resolution of your external device. The picture won’t display in full screen. HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3) content.
Page 198: Sound And Noise Issues
Sound and Noise Issues When the TV has difficulties with sound, these steps may help resolve the problem. How can I connect an audio device to the TV? The connection method may differ depending on the audio device such as HDMI (eARC), Optical, Bluetooth and Wi-Fi.
Page 199: The Speakers Are Making An Odd Sound
The speakers are making an odd sound. Sound Test. • Menu Settings Support Device Care Self Diagnosis Sound Test Try Now Make sure that the audio cable is connected to the correct audio output connector on the external device. For antenna or cable connections, check the Signal Information.
Page 200: The Sound Is Not Heard Clearly
I want to turn the TV and audio device off and on at the same time. When you connect the Samsung Soundbar to the TV via Bluetooth, the power turns off and on together. It may not be supported depending on the Samsung Soundbar model.
Page 201: Channel And Broadcast Issues
Channel and Broadcast Issues When the TV has difficulties receiving broadcasts, these steps may help resolve the problem. "Weak or No Signal" displayed in TV mode or cannot find channel. Make sure that the external device is connected securely and turned on. Move to Sources to switch to other input sources.
Page 202: External Device Connectivity Issues
External Device Connectivity Issues When the TV has difficulties connecting to external devices such as a PC, game console or mobile device, these steps may help resolve the problem. The "Mode Not Supported" message appears. Adjust the output resolution of the external device to a resolution supported by the TV. The video is OK but there is no audio.
Page 203: No Screen Appears When Connecting The Tv To An External Device
No screen appears when connecting the TV to an external device. For more information about how to connect an external device, run Connection Guide. • Menu Connected Devices Connection Guide Try Now Make sure that the external device is connected securely and turned on. Move to Sources to switch to other input sources.
Page 204: Network Issues
Network Issues When the TV has difficulties connecting to the network, these steps may help resolve the problem. Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network. Menu Settings Support Device Care Self Diagnosis Smart Hub Connection Test...
Page 205: Anynet+ (Hdmi-Cec) Issues
Anynet+ (HDMI-CEC) Issues When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem. What is Anynet+? You can use the TV's remote control to control external devices that support Anynet+ (HDMI-CEC) and that are connected to the TV via an HDMI cable. For example, if a connected external device supports Anynet+, you can have the connected device turn on or off when you turn the TV on or off.
Page 206: The Message "Connecting To Anynet+ Device
I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together. To turn off the Anynet+ function of a device connected to the TV, turn off the Anynet+ (HDMI-CEC) function of the device.
Page 207: Remote Control Issues
The remote control does not work. The connection between the remote control and the TV may be lost. Point the Samsung Smart Remote at the front of the TV, and then press and hold the buttons simultaneously for 3 seconds or more.
Page 208: Recording Issues
This function may not be supported depending on the model or geographical area. Cannot record videos received from an external device or Samsung TV Plus. The recording function is only available for digital broadcast channels received by the TV. You cannot record videos...
Page 209: Apps
Apps When apps aren't working, these steps may help resolve the problem. I launched an app, but it's in a different language. How can I change the language? Languages supported by an app may be different from the TV Language set in the menu.
Page 210: Media Files
Media Files When files don't play, this may help resolve the problem. Some files are interrupted during playback. This problem may occur with unsupported files or high-bitrate files. Most files can be played back, but some files may not play smoothly. Some files can't be played.
Page 211: Voice Assistant Issues
Voice Assistant Issues When the Voice Assistant isn't working, these steps may help resolve the problem. The voice commands do not work well. Voice commands may differ depending on the Voice Assistant. Refer to the command examples for each Voice Assistant.
Page 212: Voice Recognition Does Not Work With The Samsung Smart Remote Unlike Other Features. There Is No Response Even If
The connection between the remote control and the TV may be lost. Try pairing the remote control with the TV. Point the Samsung Smart Remote at the front of the TV, and then press and hold the buttons simultaneously for 3 seconds or more.
Page 213: Other Issues
Other issues Use these procedures to resolve other issues that may occur in relation to the product. The TV is hot. Watching TV for an extended period of time causes the panel to generate heat. The heat from the panel is dissipated through internal vents running along the top of the TV. The bottom, however, may feel hot to the touch after extended use.
Page 214: The Tv Is Making A Popping Noise
Guide. To run Accessibility Shortcuts, see the following: • Press and hold the (Volume) button on your Samsung Smart Remote. • Press the AD/SUBT. button on the Standard Remote Control or press and hold the MUTE button. - 214 -...
Page 215: Diagnosing Tv Operational Issues
Self Diagnosis Signal Information Try Now Reset Smart Hub Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts, linked service accounts, Smart Hub service agreements and Smart Hub applications. • Menu Settings...
Page 216: Reset Picture
Reset picture Resets current picture settings to the default settings. • Menu Settings All Settings Picture Expert Settings Reset Picture Try Now Reset sound Resets current sound settings to the default settings. • Menu Settings All Settings Sound Expert Settings Reset Sound Try Now - 216 -...
Page 217: Getting Support
Try Now You can view the address of the Samsung website, the call centre phone number, your TV's model number, your TV's software version, Open Source License and other information you may need to get service support from a Samsung Service Centre or the Samsung website.
Page 218: Faq
In this section, you'll find the answers to the e-Manual questions we get asked about most often. The TV Screen does not Display Properly The TV's colour, design, accessories (including the remote control) and features may differ depending on the model or geographical area.
Page 219 HDMI HDMI HDMI Check the antenna and HDMI cable connections. If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots or fixed horizontal or vertical lines. Try changing channels using the remote control. - 219 -...
Page 220 Connected Devices Press the button, select Connected Devices Menu Connected Devices), choose another input source. Settings If the same problem persists, run a diagnostic test. On the remote control, press the button. Select Menu Settings Support Device Care Self Diagnosis Picture Test.
Page 221 Picture Test When a message appears, select and follow the on-screen instructions to complete the test. When a message appears, select and follow the on-screen instructions to complete the test. Settings If the problem disappears during the test, check your TV signal. On the remote control, press the button.
Page 222 Support Device Care Support Select Menu Settings Support Device Care Self Diagnosis Signal Information to check the signal strength. Try Now Signal Information Check whether the signal strength is too weak or not. - 222 -...
Page 223: The Tv Does Not Turn On
The TV does not Turn On The TV's colour, design, accessories (including the remote control) and features may differ depending on the model or geographical area. If your TV does not turn on, check whether the remote control sensor is on. By holding a reflective object like mirror under the TV, you can easily find the remote control sensor.
Page 224 Power If the remote control sensor is not turned on, unplug the power cable and plug it back in. One Invisible Connection /One Connect Cable One Invisible Connection /One Connect Cable Disconnect and reconnect the One Invisible Connection or One Connect Cable between the TV and the One Connect Box.
Page 225 If the remote control sensor turns off when you press the power button, your TV is correctly connected to the power supply. If the TV screen is still blank, softly tap it with your finger. If the part of the screen you tapped on blinks, your TV is correctly connected to the power supply.
Page 226 One Invisible Connection /One Connect Cable HDMI HDMI One Invisible Connection /One Connect Cable HDMI Check the connection of the HDMI cable to your TV or One Connect Box. Make sure that the external device is turned on. Power If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet. - 226 -...
Page 227 If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet. One Invisible Connection /One Connect Cable HDMI HDMI One Invisible Connection HDMI /One Connect Cable Check the connection of the HDMI cable to your TV or One Connect Box. Connected Devices Also make sure that the correct source is selected on the Connected Devices...
Page 228 HDMI HDMI HDMI If the same problem continues, try connecting another external device to the TV using an HDMI cable. If the display is correct, your external device may be faulty. - 228 -...
Page 229 The Picture is Distorted, or No Sound Comes Out of the Sound The TV's colour, design, accessories (including the remote control) and features may differ depending on the model or geographical area. When the picture looks distorted, Power Power First disconnect and reconnect the power cables and HDMI cables on the back of your TV or the One Connect Box, then unplug the power cable and plug it back into the wall outlet.
Page 230 HDMI HDMI HDMI First disconnect and reconnect the power cables and HDMI cables on the back of your TV or the One Connect Box, then unplug the power cable and plug it back into the wall outlet. HDMI If the external device support 4K UHD or 8K UHD videos, use a dedicated HDMI cable for each resolution. HDMI Satellite If you are using a set-top box, check the cable connection.
Page 231 Make sure that your access point is connected to the Internet. If not, disconnecting and reconnecting its power cable may be required. If the problem persists, check the video output settings in the settings menu of the external device and ensure that your TV supports the video output mode.
Page 232 HDMI (eARC) HDMI If no sound comes out of your Sound Bar and if it is connected to the TV with an HDMI cable, check the HDMI (eARC) connector on the back of the TV. HDMI HDMI (eARC) HDMI If your Sound Bar is connected to a receiver, and the receiver is connected to the TV using an HDMI cable, check the HDMI connector on the back of the TV.
Page 233: Network Access Is Not Available
Network Access is not Available The TV's colour, design, accessories (including the remote control) and features may differ depending on the model or geographical area. On the remote control, press the button and move to Menu Settings All Settings using the directional button.
Page 234 Connection Network Connection Select Menu Settings All Settings Connection Network Network Status to check the network status. Try Now Network Reset Network If the network isn't connected, a network reset may be required. Try Now Make sure that your access point is working properly. Check the LED indicators on your access point to make sure it is operating normally.
Page 235 If you are using a wireless access point, check the access point location. If the access point is too far from the TV, move it closer. Try rebooting the access point by disconnecting and reconnecting the power connector. It may take 1 to 2 minutes until the access point comes back online after a reboot.
Page 236 Connection Network Connection If the same problem continues, select Menu Settings All Settings Connection Network Network Status IP Settings to change to a different DNS server. If a test occurs, cancel it and select Settings. Network Status IP Settings If the same problem continues, select Menu Settings All Settings...
Page 237 IP Settings DNS Server Select Server, enter 8.8.8.8, then select OK. Update now If the same problem continues, a software update or factory reset may be required. Try Now - 237 -...
Page 238 There is No Sound or the Speakers are Making an Odd Sound The TV's colour, design, accessories (including the remote control) and features may differ depending on the model or geographical area. If your TV does not produce any sound, press the Volume + button to increase the volume. If your TV is connected to an external device, check the volume of the external device.
Page 239 Settings TV Speaker Sound Output Check the volume on the screen. If a number for the TV volume is not displayed, select Menu Settings All Settings Sound Sound Output. Then, select Speaker. Try Now Settings Check the volume on the screen. If a number for the TV volume is not displayed, select Menu Settings All Settings...
Page 240 Support Device Care Support To check sound output, select Menu Settings Support Device Care Self Diagnosis Sound Test. Try Now Update now If the same problem continues, a software update or factory reset may be required. Try Now If there is sound but it is not clear, run a diagnostic test. On the remote control, press the button.
Page 241 Settings Go to Menu Settings Support Device Care Self Diagnosis Sound Test to check the sound. Try Now Support Device Care Support Go to Menu Settings Support Device Care Self Diagnosis Sound Test to check the sound. Try Now Settings If the test reveals a problem, select Menu Settings...
Page 242 Sound Sound Expert Settings If the test reveals a problem, select Menu Settings All Settings Sound Expert Settings Reset Sound. Try Now Settings If the test shows no problems, select Menu Settings Support Device Care Self Diagnosis Signal Information. Try Now Support Device Care Support...
Page 243 Signal Information Check whether the signal strength is too weak or not. Update now If the same problem continues, a software update or factory reset may be required. Try Now - 243 -...
Page 244: The Remote Control Does Not Work
The Remote Control does not Work The TV's colour, design, accessories (including the remote control) and features may differ depending on the model or geographical area. Verify that the infrared remote control signal is being transmitted and received. Make sure the remote control sensor on the TV is blinking. - 244 -...
Page 245 Make sure the remote control works properly. You can check whether the signal is being transmitted by pressing the power button and observing the front tip of the remote control through the camera on your smartphone. If you cannot see infrared signals, charge the remote control by using the USB port (C-type) on the bottom, or turn over the remote to expose the solar cell.
Page 246 Press the buttons simultaneously to display the pairing animation clip. Follow the on-screen instructions to proceed with the pairing. The remote control will work more effectively if you point it at the remote control sensor. - 246 -...
Page 247 If the same problem continues, try using the appropriate SAMSUNG remote control for your TV model. If you use an Multi-Brand Remote (MBR) or universal remote and your remote cannot operate an external device, move the external device closer to the One Connect Box.
Page 248: Updating The Software
Updating the Software The TV's colour, design, accessories (including the remote control) and features may differ depending on the model or geographical area. Settings If your TV is connected to the network, you can set it to receive periodic updates automatically. On the remote control, press the button and move to Menu...
Page 249 Settings No Access Network If your TV is not connected to the network, you can update the software using a USB drive. Settings Select Menu Settings Support About This TV and check the model code and software version. Try Now Support About This TV Support...
Page 250 Product Information Model code: Software version: Select Menu Settings Support About This TV and check the model code and software version. Try Now Using a computer, connect to www.samsung.com. Find your TV model and download the firmware file. - 250 -...
Page 251 SEE ALL SUPPORT Find your TV model and download the firmware file. Firmware Download Click Download to download the firmware. Unzip the downloaded file and store it in your USB drive top folder. - 251 -...
Page 252 Unzip the downloaded file and store it in your USB drive top folder. Insert the USB device into the USB slot on the back of your TV or the side of the One Connect Box. Update now The firmware update begins automatically. Your TV will be automatically reset when the firmware update is completed.
Page 253 Settings After your TV has been reset, select Menu Settings Support About This TV and check the new firmware version. Try Now Support About This TV Support After your TV has been reset, select Menu Settings Support About This TV and check the new firmware version.
Page 254: Accessibility Guidance
• There is a small LED(microphone) to the right of the button, but it cannot be felt by hand. • For the Samsung Smart Remote, there is a round button below the LED, which is the button. • Of the 2 buttons below the...
Page 255 • If you press the button and then press the down directional button or press the button while viewing a programme, the Recordings, Schedule Manager, Timeshift, Stop (when Record or Timeshift is running), Info, red, green, yellow and blue options appear. Record Timeshift may not be supported depending on the model or geographical area.
Page 256: Using The Accessibility Menu
• Samsung Smart Remote On the Samsung Smart Remote, there are two thin horizontal rocker buttons next to each other located slightly below the middle of the remote. The one on the left is the volume button. Press and hold the volume button to...
Page 257 Voice Guide to give you voice input and voice output. You can use the Samsung Smart Remote but the TV must be connected to the network. To speak a command, press and hold the button (located near the top of the Samsung Smart Remote, directly below the small LED (microphone) and above the directional button) and say the command, and then release the button.
Page 258 Learning about the Accessibility menu functions • Voice Guide Settings This function works on every screen on the TV and when turned on verbally tells you what the TV's current settings are and verbally provides details about the programme you are watching. For example, it tells you the selected volume and the current channel and gives you programme information.
Page 259 • Graphic Zoom Enlarge the screen to make the picture or text bigger. You can adjust the zoom level or move the zoom area. This function may not be supported depending on the model or geographical area. • Multi-output Audio You can turn on both the TV speaker and Bluetooth headphone designed for the hearing impaired at the same time.
Page 260: Using The Tv With Voice Guide On
Select button. • (Channel) button Of the two buttons that protrude from the centre of the Samsung Smart Remote, the right one is the (Channel) button. Push up or pull down the (Channel) button to change the channel. Press the up or down of CH button on the Standard Remote Control to change the channel.
Page 261 (Volume) button on the left to change the volume. Every time you change the volume, the new volume level will be announced. Of the two buttons that protrude from the centre of the Samsung Smart Remote, the left one is the (Volume) button. Push up or pull down the (Volume) button to change the volume.
Page 262: Using The Guide
When you want to know the programme information for each channel while watching a broadcast programme, press the (Channel) button on the Samsung Smart Remote. Use the directional buttons to view the programme information. You can see the daily programme schedules for each broadcaster and programme information in the Guide. You can select programmes to schedule for viewing or recording.
Page 263 When you open the Guide, a table grid of channels and programmes is displayed. In the top rows, the selected filter type and the time are shown. Each row has a channel name on the left and programmes on that channel on the right.
Page 264 • Edit Recording Time You can change the start and end times of scheduled programme recordings. This function may not be supported depending on the model or geographical area. • Schedule Viewing You can schedule the viewing of a broadcast scheduled programme. •...
Page 265: Using Schedule Viewing
Guide screen appears. • Cancelling a scheduled viewing from Schedule Manager or Recordings 1. On the Samsung Smart Remote, press the button. 2. Use the directional buttons to move to the control pad. 3. Press the Select button to open Schedule Manager or Recordings.
Page 266: Using The Channel List
Category list. Use the up and down directional buttons to move within this list. Press the Select button to choose a category you want from the Category list. The Category list contains All, Samsung TV Plus, Favourites Channel Type.
Page 267 • Samsung TV Plus While the TV is connected to the network, you can watch popular programmes or highlights for each theme through a virtual channel at any time. As in a general channel, it provides the daily programme schedules of Samsung TV Plus.
Page 268: Recording
Recording Recording a programme to an external hard drive connected via USB. This function may not be supported depending on the model or geographical area. Read all precautions before using the recording feature. For more information, refer to "Before Using the Recording and Timeshift Functions".
Page 269 Recording the programme you are watching To display a menu for recording a programme or starting the Timeshift function, press the button twice or press the button, and then press the Select button while watching the programme. You can select the following functions on the menu: •...
Page 270 Viewing recorded programmes On the Samsung Smart Remote, press the button. Use the directional buttons to move to the control pad. Select either Schedule Manager Recordings to access the Recording & Schedule Manager screen. To play a programme, use the up and down directional buttons to move between programme titles. Press the Select button to play the programme or press the right directional button to move to a list of options.
Page 271: Using Smart Hub
Learn how to use Smart Hub to access apps, games, movies and more. Smart Hub Use a variety of Smart Hub content offered by your Samsung TV. Some Smart Hub services are for pay services. To use Smart Hub, the TV must be connected to the network.
Page 272 • Ambient Mode Set your TV to display content you desire, such as the time or weather, when the TV is not used. To return to TV mode from Ambient Mode, press the left directional button Media. Press the button to turn off the TV. This function may not be supported depending on the model or geographical area.
Page 273: Launching The E-Manual
Open e-Manual You can view the embedded e-Manual containing information about your TV's key features. Alternatively, you can download a copy of the e-Manual from Samsung's website (https://www.samsung.com). Words in blue (e.g., Internet) indicate a menu item. The e-Manual's Home Screen contains 1 row of menu icons. Use the left and right directional buttons to move within a row.
Page 274: Using Bixby
Set Voice Assistant to Bixby. Speak into the microphone on your Samsung Smart Remote or TV to control your TV. To use Bixby, your TV must be connected to the network and you must use the microphone on your Samsung Smart Remote.

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