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Updating the firmware
For best performance, update your headset and USB wireless dongle firmware to
the latest version.
Updating the headset firmware manually
1. Go to http://www.dell.com/support and search for AW920H.
2. From the Drivers & Downloads tab, download AW920H Headset FW
update tool.
3. Connect your headset to your computer through the USB cable.
4. Open the downloaded AW920H Headset FW update tool file.
5. Click on the Update button. Once the firmware update is complete, the
"Update Complete! OK" message is displayed.
6. Close the window.
NOTE: Disconnecting the USB cable from the computer, closing the AWCC
software, or shut down of computer during firmware update may damage the
headset.
Updating USB wireless dongle firmware manually
1. Go to http://www.dell.com/support and search for AW920H.
2. From the Drivers & Downloads tab, download AW920H Dongle FW
update tool.
3. Connect your dongle to your computer through.
4. Open the downloaded AW920H Dongle FW update tool file.
5. Click on the Update Dongle button. Once the firmware update is complete,
the "Update Complete! OK" message is displayed. Close the window.
NOTE: Disconnecting the USB wireless dongle, closing the AWCC
software, or shut down of computer during firmware update may damage the
USB wireless dongle.
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Need help?
Do you have a question about the AW920H and is the answer not in the manual?
Questions and answers
Blue tooth is on for both with blue light blinking on head set. It keeps on blinking. Computer shows the device. What's next as nothing is working?
1. Ensure the headset is turned on.
2. Verify that the headset is connected using the USB wire, wireless dongle, or Bluetooth pairing.
3. Reconnect the wireless dongle if using a wireless connection.
4. Try pairing the headset again using Bluetooth.
5. Restart the Alienware Command Center to refresh the connection.
6. Check that the inline audio cable button is set to MUTE OFF.
7. If the issue persists, refer to the Alienware Tri-Mode Wireless Gaming Headset User Guide for further troubleshooting.
This answer is automatically generated