Troubleshooting
Problem
Sound is weak.
Poor sound quality.
Hearing aids don't
charge.
Solutions
Increase the volume.
Charge the hearing aid.
Clean or exchange the ear tips.
Charge your Zepp Clarity ONE.
Clean with dry cleaning cloth and
cleaning brush.
Adjust the hearing aid in the ear or
remove and re-insert the hearing aid.
Replace ear tips or internal earwax guards.
Adjust the hearing program.
Remove and reposition Zepp Clarity ONE
correctly in charging case signaled by the
hearing aid indicator lights showing
charge level.
70
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Questions and answers