Solving General Problems - HP xw4100 Getting Started Manual

Solving General Problems

You may be able to easily resolve the general problems described in this
section. If a problem persists and you are unable to resolve it yourself or
if you feel uncomfortable about performing the operation, you can
contact an HP customer care center, or you can contact an authorized
dealer or reseller. For a list of support telephone numbers for your
region, visit the HP website at:
http://welcome.hp.com/country/us/eng/wwcontact.html
Problem
Workstation appears
locked up and will not
turn off when the power
button is pressed.
Workstation will not
respond to USB
keyboard or mouse.
CAUTION: When attempting to resume from standby mode, do not hold down
the power button for more than four seconds. Otherwise, the workstation will shut
down and you will lose your data.
Workstation date and
time display is incorrect.
Workstation appears to
pause periodically.
Getting Started Guide
Cause
Software control of
the power switch is
not functional.
Workstation is in
standby mode.
RTC (real-time clock)
battery may need to
be replaced.
NOTE: Connecting
the workstation to a
live AC outlet
prolongs the life of
the RTC battery.
Network driver is
loaded and no
network connection
is established.
www.hp.com
Troubleshooting
Solution
Press and hold the power
button for at least four
seconds until the workstation
turns off.
Press the power button to
resume from standby
mode.
First, reset the date and time
using Computer Setup (F10).
If the problem persists,
replace the RTC battery. See
the Service and Technical
Reference Guide for
instructions on installing a
new battery, or contact an
authorized dealer or reseller
for RTC battery replacement.
Establish a network
connection, or use Computer
Setup (F10) to disable the
network controller.
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