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HP Deskpro 1000 Reference Manual

HP Deskpro 1000 Reference Manual

Hp deskpro 1000: reference guide
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Notice
The information in this guide is subject to change without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE
FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS
CONTAINED HEREIN; NOR FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE
FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.
This guide contains information protected by copyright. No part of this
guide may be photocopied or reproduced in any form without prior written
consent from Compaq Computer Corporation.
1998 Compaq Computer Corporation.
All rights reserved. Printed in the U.S.A.
Compaq and Deskpro are registered in the U. S. Patent and Trademark Office.
Microsoft, MS-DOS, Windows, Windows NT, and other names of
Microsoft products referenced herein are trademarks or registered
trademarks of Microsoft Corporation.
Product names mentioned herein may be trademarks and/or registered
trademarks of their respective companies.
The software described in this guide is furnished under a license agreement
or nondisclosure agreement. The software may be used or copied only in
accordance with the terms of the agreement.

Reference Guide

Compaq Deskpro 1000 Series of Personal Computers
First Edition (March 1998)
Part Number 333808-001
Compaq Computer Corporation

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  • Page 1: Reference Guide

    The software described in this guide is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of the agreement. Reference Guide Compaq Deskpro 1000 Series of Personal Computers First Edition (March 1998) Part Number 333808-001 Compaq Computer Corporation...

  • Page 2: Table Of Contents

    preface Using This Guide ... vii chapter 1 Quick Setup Unpacking the Computer...1-1 Identifying the Rear Panel Components ...1-2 Connecting the Keyboard ...1-3 Connecting the Mouse ...1-4 Connecting the Monitor...1-5 Turning On the Computer...1-6 Installing the Software...1-8 chapter 2 Computer at a Glance Features...2-1 Front Panel Components ...2-3 Drive Positions ...2-4...
  • Page 3 chapter 4 Support Software Accessing Setup...4-1 Using Power Management Setup...4-1 Setting Passwords ...4-1 Password Prompting ...4-2 Establishing a Supervisor Password ...4-2 Establishing a User Password ...4-2 Entering a Password...4-3 Disabling a Password...4-3 Changing a Password...4-3 Clearing a User Password ...4-4 chapter 5 Upgrading the Computer Removing the Computer Cover ...5-1...
  • Page 4 appendix A Agency Regulatory Notices ... A-1 appendix B Technical Specifications ...B-1 appendix C Error Messages ...C-1 appendix D Shipping Your Computer ... D-1 appendix E Electrostatic Discharge ...E-1 appendix F Installing a New Battery ... F-1 Index ...I-1 Reference Guide v...
  • Page 6 preface SING UIDE The following format conventions distinguish elements of the text throughout this guide: Key names appear in a boldfaced type looking very much the way they appear on the keyboard; for example, Home, End, Backspace, Tab. When keys must be pressed at the same time, the action is represented by the key names and the plus (+) symbol;...
  • Page 7 IMPORTANT: Text set off in this manner presents clarifying information or specific instructions. NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of information. viii Using This Guide...

  • Page 8: Unpacking The Computer

    Contents of the Box Your packing box includes the Compaq Deskpro 1000 Personal Computer, keyboard, mouse, power cord, and documentation. Ensure that you have removed everything from the packing box before proceeding to the following installation steps.

  • Page 9: Identifying The Rear Panel Components

    Identifying the Rear Panel Components Quick Setup Rear Panel Components Rear Panel Components Voltage Select Switch (115 V U.S. or 230 V to match geographical requirements) Power Cord Connector Mouse Connector Keyboard Connector Universal Serial Bus Connectors 1 & 2 Serial Connector 1 Parallel Connector Serial Connector 2...
  • Page 10 Connecting the 1. Locate the keyboard connector on the rear panel of the computer. This connector is labeled with a keyboard icon. Keyboard 2. Connect the keyboard cable to the keyboard connector. Reference Guide...
  • Page 11 Connecting the 1. Locate the mouse connector on the rear panel of the computer. This connector is labeled with a mouse icon. Mouse 2. Connect the mouse cable to the mouse connector. Quick Setup...

  • Page 12: Connecting The Monitor

    Connecting the Monitor 1. Plug the monitor cable into the monitor connector on the back of your computer. 2. Tighten the holding screws on the monitor cable. 3. Plug the monitor power cord into a grounded outlet. Reference Guide...

  • Page 13: Turning On The Computer

    Turning On the Computer Quick Setup Before turning on the computer, you must first check the voltage select switch located on the rear panel of the computer. 1. Choose the appropriate power range for your geographical area (100-120 or 220-240 VAC). 2.
  • Page 14 3. Plug the computer power cord into the power cord connector on the back of the computer and into a grounded outlet. WARNING: This equipment is designed for connection to a grounded (earthed) outlet. The 3-prong grounding type plug is an important safety feature.

  • Page 15: Installing The Software

    Installing the Software Quick Setup The first time you turn on your computer, Microsoft Windows 95 is automatically installed for you. CAUTION: Once the automatic installation has begun, DO NOT TURN OFF YOUR COMPUTER UNTIL THE PROCESS IS COMPLETE. Turning off your computer during the installation process might damage the software that runs your computer.

  • Page 16: Features

    Features OMPUTER AT A Compaq Deskpro 1000 Personal Computer Microsoft Windows 95 operating system software One processor installed 16 megabytes of random access memory (RAM) standard; expandable to 256 megabytes 256-Kbyte or 512-Kbyte secondary (L2) cache Peripheral Components Interconnect (PCI) chipset used for...
  • Page 17 Computer at a Glance Chassis includes expansion slots for up to seven expansion boards: Three dedicated PCI slots Three dedicated ISA-bus slots One “combination” slot for either a PCI or an ISA expansion board 200-watt continuous power supply, switch-selectable for 115 and 230 VAC operation Two RS-232C–compatible 9-pin serial connectors One multimode, 25-pin enhanced parallel connector...

  • Page 18: Front Panel Components

    Front Panel Components Front Panel Components Front Panel Components Reference Component Diskette Drive Activity Light Power-On Light Hard Drive Activity Light Diskette Eject Button Power Button Reference Guide...

  • Page 19: Drive Positions

    Drive Positions Computer at a Glance Drive Positions Drive Positions Drive Configuration Standard 3.5-inch 1.44-MB diskette drive installed One 3.5-inch third-height bay for optional drive Primary hard drive installed (3.5-inch, third-height) One 5.25-inch half-height bay for optional drive One 5.25-inch half-height bay for optional drive...

  • Page 20: Using The Compaq Enhanced Keyboard

    Using the Compaq Selected multifunctional keys are shown in this drawing. Enhanced Keyboard Reference Ctrl Windows Logo* Application* *Keys available in select geographic regions. Compaq Enhanced Keyboard Keyboard Components Function Used in combination with another key, its effect depends on the application software you are using.

  • Page 21: Windows Logo Key Functions

    Windows Logo Key Functions Keyboard Tilt Feet Computer at a Glance You may use the Windows logo keys in combination with other keys to perform certain functions in Windows 95, as shown in the following table: Windows Logo Key Combinations and Functions Windows Logo Key Combination Functionality in Windows 95...

  • Page 22: Using The Mouse

    1. Make sure the mouse is properly connected to the computer and that the computer startup is complete. 2. Place the mouse on a clean, flat surface, such as your desktop or on a mousepad. 3. Move your mouse across the flat surface and a pointer moves across your screen.

  • Page 23: Cleaning The Mouse

    Cleaning the Mouse Computer at a Glance For the most part, a mouse cleans itself as you move it around. However, if you find that the pointer does not move smoothly, or that the ball does not move freely, you should clean the mouse. 1.

  • Page 24: Caring For Your Computer

    Caring for Your Computer Operate the computer on a sturdy, level surface such as a desk or table. Leave a three-inch (7.6-cm) clearance at the back of the system unit and above the monitor to permit required airflow. Never restrict the airflow into the computer by blocking the front vents or air intake.

  • Page 26: Using Your Microsoft Windows Guide

    Connecting to the Internet System settings Customizing the Start menu Sending and receiving data files using your fax/modem Changing the appearance of the desktop Moving and resizing windows Creating icons Using the right mouse button for certain tasks Using networks...
  • Page 27 To access Windows help from the Windows desktop, click on the Start button, then click on Help. The Help Topics: Windows Help window appears. Getting to Help from the Start button opens the Windows general online help. If you use online help in a program, such as Solitaire, you will get the online help specific to that program.

  • Page 28: Support Software

    chapter UPPORT Accessing Setup The Basic Input/Output System (BIOS) software contains a Setup program for configuring your computer. To access the Setup program, press and hold the Delete key during computer startup when the “Press Del to enter Setup” message appears in the bottom left corner of the computer screen.

  • Page 29: Password Prompting

    Password Prompting Under the BIOS Feature Setup, you have the option to be prompted for a password every time you start the computer or only when you enter the CMOS Setup Utility. To select an option, under the BIOS Feature Setup: Establishing a Supervisor Password By establishing a Supervisor Password, you can protect the system configuration and prevent unintentional or unauthorized...

  • Page 30: Entering A Password

    If necessary, you may press and not enter a password. Entering a Password When prompted, type your current password. Type carefully; for security reasons, the characters you type do not appear on the screen. Disabling a Password 1. From Setup, select either the Supervisor Password or User Password option depending on which password you want to disable.

  • Page 31: Clearing A User Password

    Clearing a User Password If you forget your password, you cannot access the computer. You will need to disable the User Password feature by setting the appropriate jumper on the system board. You will then be able to access your computer. 1.

  • Page 32: Upgrading The Computer

    chapter Removing the To install optional equipment, you must remove the computer cover. Computer Cover PGRADING THE This chapter explains how to remove the computer cover, provides an inside view of the computer, and explains how to install additional system memory and graphics memory. For other upgrades, contact your local Compaq authorized service provider.

  • Page 33: Inside View Of The Computer

    Inside View of the Computer Reference Guide The following illustration provides an inside view of the main features of the computer. Inside View of the Computer Interior Components Ref. Component Expansion slots Power supply Memory module sockets Processor Diskette drive Internal hard drive...

  • Page 34: Adding System Memory

    Adding System The computer comes with 16 megabytes of single inline memory modules (SIMMs) or dual inline memory modules (DIMMS) Memory installed. System memory may be upgraded by adding either additional SIMM modules or additional DIMM modules. Compaq strongly recommends not combining DIMMs and SIMMs.
  • Page 35 Reference Guide The following illustration shows the memory module sockets located on the system board. Locating the Memory Module Sockets on the System Board Memory Module Sockets Ref. Component DIMM 1 DIMM 2 SIMM 1 & 2 (Bank 0) SIMM 3 & 4 (Bank 1)
  • Page 36 Total System SIMM 1 & 2 Memory (BANK 0) 4 & 4 4 & 4 8 & 8 8 & 8 16 & 16 16 & 16 32 & 32 32 & 32 64 & 64 64 & 64 Memory Configuration Options SIMM 3 &...

  • Page 37: Installing A Simm

    Installing a SIMM Reference Guide CAUTION: When handling a memory module, be careful not to touch any of the contacts. Doing so may damage the module. 1. Turn off the computer and disconnect the power cord from the electrical outlet. 2.

  • Page 38: Installing A Dimm

    Installing a DIMM CAUTION: touch any of the contacts. Doing so may damage the module. 1. Turn off the computer and disconnect the power cord from the electrical outlet. 2. Remove the computer cover. 3. Press outward on both latches 1 of the DIMM socket at the same time and insert the memory module 2 into the socket.

  • Page 39: Upgrading Graphics Memory

    Upgrading Graphics Memory Installing Additional Drives Reference Guide 1. Turn off the computer and disconnect the power cord from the electrical outlet. 2. Remove the computer cover. 3. Remove the screw at the top of the expansion slot and remove the graphics controller board. 4.

  • Page 40: Troubleshooting

    chapter ROUBLESHOOTING This chapter provides information on how to identify and correct some common disk, display, memory, and software problems. It also identifies and explains some common messages you may receive on the screen. Consult Appendix C, "Error Messages," for an explanation of specific messages that may display during the Power-On Self- Test (POST) at startup.

  • Page 41: Messages On The Screen

    Messages on the Screen Many times a message or prompt is displayed on the screen. This message does not necessarily mean that an error condition exists. It may simply be the system prompt or an information message. Some examples of information messages follow: Troubleshooting Be sure that all the needed device drivers have been installed (for example, if you are using a printer, you need a...

  • Page 42: Solving Minor Problems

    Solving Minor You may be able to easily resolve the minor problems described in this section. If a problem persists and you are unable to resolve Problems it yourself, contact your Compaq authorized dealer or reseller. Problem Cause Computer won't turn on Computer is not connected to an external power source.

  • Page 43: Solving Disk Problems

    Solving Disk Common causes and solutions for disk problems are listed in the following table: Problems Problem Cause Diskette drive light Diskette is damaged. stays on Diskette is incorrectly inserted. Drive button is not pushed Software program is damaged. Drive cable is not properly connected.
  • Page 44 Solving Disk Problems Continued Problem Cause A problem has The directory structure is occurred with a disk bad, or there is a problem transaction with a file. Diskette drive cannot Diskette is not formatted. read a diskette You are using the wrong diskette type for the drive type.

  • Page 45: Solving Display Problems

    Solving Display If you encounter display problems, refer to the documentation included with your monitor and to the common causes and Problems solutions listed in the following table: Problem Cause Blank screen Monitor is not turned on and the monitor light is not on. The cable connections are not correct.
  • Page 46 Solving Display Problems Continued Problem Cause Monitor does not Monitor without energy function properly saver capabilities is being when used with used with energy saver energy saver features features enabled. Garbled characters on The ANSI.SYS driver is not the screen mixed with in the CONFIG.SYS file.
  • Page 47 Solving Display Problems Continued Problem Cause Screen goes blank You may have a screen blanking utility installed or energy saver features are enabled. The picture is broken The monitor connections may up, or it rolls, jitters, or be incomplete or the monitor blinks may be incorrectly adjusted.

  • Page 48: Solving Printer Problems

    Solving Printer If you encounter printer problems, refer to the documentation included with your printer and to the common causes and Problems solutions listed in the following table: Problem Cause Printer will not Printer is not turned on and online. print The correct printer drivers for your application are not installed.

  • Page 49: Solving Hardware Installation Problems

    Solving You may need to reconfigure the computer when you add or remove hardware. If you install a Plug and Play device, Windows automatically Hardware recognizes the device and configures the computer. Installation Problems If you install a non–Plug and Play device, you must reconfigure the computer after completing installation of the new hardware.

  • Page 50: Solving Memory Problems

    Solving Memory If you encounter memory problems, some common causes and solutions are listed in the following table: Problems Problem Cause System won't boot or Memory module is not the does not function correct type or speed grade properly after installing for the system.

  • Page 51: Contacting Compaq Customer Support

    Contacting Compaq For help and service, contact your Compaq authorized reseller or dealer. For a list of phone numbers, see the “Worldwide Customer Support Telephone Numbers” table. Worldwide Locate your geographical area from the following table and use one of the telephone numbers for Compaq assistance. Telephone Numbers General Information Numbers Product information, technical assistance, and the location of your nearest Compaq...
  • Page 52 Location Argentina General Information Technical Support Australia General Information Technical Support PaqFax Austria General Information Technical Support Business Products Technical Support Presario Products Technical Support Ordering Backup Software Belgium/Luxemburg General Information* Compaq Care Center* Compaq Care Center Fax General Fax FaxPaq Ordering Backup Software Ordering Backup Software Fax...
  • Page 53 Worldwide Telephone Numbers Location Canada General Information Technical Support* Customer Support* Ordering Backup Software* Battery Pack Recycling* Caribbean General Information Technical Support Chile General Information Technical Support China General Information Technical Support PaqFax Compaq Verification Center Compaq Management Service Center Colombia General Information Technical Support...
  • Page 54 General Information Technical Support* QuickLine (BBS) France General Information Technical Support Germany General Information* General Information Fax* All Products Fax* Desktop Hotline* Notebook Hotline* Server Hotline* Presario Hotline* QuickLine* Hong Kong General Information Technical Support PaqFax * Toll-free, domestic telephone number...
  • Page 55 Worldwide Telephone Numbers Location Hungary General Information Technical Support Customer Support Email India General Information PaqFax Israel General Information Technical Support Italy Presales Info Technical Support (products other than Presario) Technical Support Presario Ordering Backup Software Japan General Information* Technical Support* Windows 95 Support* Presario* Ordering Backup Software*...
  • Page 56 Worldwide Telephone Numbers Location Korea General Information Technical Support Malaysia General Information Technical Support Mexico General Information Technical Support PaqFax Netherlands General Information Customer Support (products other than Presario)* Fax (products other than Presario)* Presario Customer Support* Presario Fax* New Zealand General Information Norway General Information...
  • Page 57 Worldwide Telephone Numbers Location Portugal General Information Technical Support Russia General Information Technical Support Singapore General Information Customer Support Center PaqFax South Africa General Information Technical Support Spain General Information Technical Support Business Products Technical Support Presario Software Fulfillment Sweden General Information Sales Information Technical Support, key accounts...
  • Page 58 Worldwide Telephone Numbers Location Switzerland InfoLine Equipment Hotline (Desktop and Notebooks) Systems Hotline (Server and Internetworking Products) Presario Hotline* QuickLine Bulletin Board Ordering Backup Software Taiwan General Information Technical Support Email Address Thailand General Information United Arab Emirates (Dubai) General Information...
  • Page 59 Worldwide Telephone Numbers Location United States Technical Support* General Information* PaqFax* Download Facility (modem access only) Ordering Backup Software* Battery Pack Recycling* Venezuela General Information * Toll-free, domestic telephone number 6-20 Troubleshooting continued Country Code Telephone Number 1-800-OKCOMPAQ (1-800-652-6672) 1-800-345-1518 1-800-345-1518 1-281-518-1418 1-800-952-7689...

  • Page 60: Agency Regulatory Notices

    appendix GENCY Federal This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the Communications FCC Rules. These limits are designed to provide reasonable Commission Notice protection against harmful interference in a residential installation.
  • Page 61 Mouse This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 62 European Notice Products with the CE Marking comply with both the EMC Directive (89/336/EEC) and the Low Voltage Directive (73/23/EEC) issued by the Commission of the European Community. Compliance with these directives implies conformity to the following European norms: EN55022 (CISPR 22) - Radio Frequency Interference EN50082-1 (IEC801-2, IEC801-3, IEC801-4) - Electromagnetic Immunity EN60950 (IEC950) - Product Safety...
  • Page 63 Battery Replacement Notice Power Cord Set The voltage select switch feature on the computer permits it to operate from any line voltage between 100 to 120 volts AC or Requirements between 200 to 240 volts AC. The power cord set (flexible cord or wall plug) received with the computer meets the requirements for use in the country where you purchased the equipment.
  • Page 64 Country-Specific If you encounter some minor problem with your computer, monitor, or software, refer to the following list of general Requirements suggestions before taking further action: Country Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan Norway Sweden Switzerland United Kingdom United States Notes:...
  • Page 65 2. The flexible cord must be Type SJT or equivalent, No. 18 3. The appliance coupler, flexible cord, and wall plug must U.S. and Foreign Models of this product operating at 100 MHz or less are covered by the following U.S. Patents: Patents 4,574,279 5,381,530...

  • Page 66: Technical Specifications

    appendix ECHNICAL PECIFICATIONS This appendix provides physical and performance specifications for the computer, keyboard, and mouse. System Specifications Dimensions Height Width Length Weight Power Supply Operating Voltage Range Rated Voltage Range Rated Line Frequency Rated Input Current (maximum) Power Output Environmental Requirements Temperature Operating...
  • Page 67 System Specifications Heat Dissipation (nominal) Dimensions Height Width Depth Weight Technical Specifications Continued Maximum Altitude (unpressurized) Operating Nonoperating Keyboard U.S. 1.58 in 17.95 in 6.63 in 1.98 lb U. S. Metric 10,000 ft 3048 m 30,000 ft 9144 m 770 Btu/hr 3.23 kg- cal/min Metric...
  • Page 68 2-Button Mouse U.S. Dimensions Height 1.34 in Length 4.45 in Width 2.36 in Weight 4.59 oz Base Resolution 400 dpi Tracking Speed 10 in/sec (maximum) Temperature Operating 32 F to 104 F Storage -4 F to 140 F Lifetime Mechanical Exceeds 300 miles Switch Exceeds 1 million...
  • Page 70 appendix RROR This appendix lists the error codes that you may encounter during the Power-On Self-Test (POST), the probable source of the problem, and what steps you can take to resolve the error condition. Message Probable Cause The computer beeps. No system memory present.

  • Page 71: Appendix C Error Messages

    Power-On Self-Test Messages Message Probable Cause CPU at nnnn Displays the running speed of the CPU. Display Switch is Set The display switch on the Incorrectly system board can be set to either monochrome or color. This message indicates the switch is set to a different setting than indicated in Setup.
  • Page 72 Power-On Self-Test Messages Message Probable Cause Keyboard is Locked This message usually Out - Unlock the indicates that one or more keys have been pressed during the keyboard tests. Memory Test This message displays during a full memory test, counting down the memory areas being tested.

  • Page 74: Appendix D Shipping Your Computer

    appendix HIPPING To prepare the computer for shipping, follow these guidelines: 1. Back up the hard drive files onto diskettes (or onto an external hard drive or other external storage device, if available). To prevent data loss, do not expose your backup diskettes to electrical or magnetic impulses.

  • Page 76: Electrostatic Discharge

    appendix LECTROSTATIC A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. Preventing To prevent electrostatic damage, observe the following precautions: Electrostatic Damage...
  • Page 77 If you do not have any of the suggested equipment for proper grounding, contact a Compaq authorized reseller or service provider. Electrostatic Discharge Use heelstraps, toestraps, or bootstraps at standing workstations. Wear the straps on both feet when standing on conductive floors or dissipating floor mats.

  • Page 78: Installing A New Battery

    appendix NSTALLING A When your computer no longer automatically displays the correct date and time, it may mean the battery providing power to the real-time clock needs to be replaced. Battery life is usually about five to ten years under normal use. When replacing the battery, use a 3-volt replacement battery.
  • Page 79 1. Turn off the computer and disconnect the power cord from 2. Remove the computer cover. 3. Locate the battery on the system board. 4. Press down on the retainer latch and slide the battery out of Installing a New Battery 5.

  • Page 80: Index

    accessing Setup, 4-1 battery replacement, F-1 beeps, C-1 buttons diskette eject, 2-3 power, 2-3 cache, 2-1 caring for your computer, 2-9 computer features, 2-1 plugging in, 1-7 setting up, 1-1 turning on, 1-6 upgrading, 5-1 computer care cleaning exterior, 2-9 routine care, 2-9 shipment preparation, D-1 computer specifications, B-1...
  • Page 81 language selection, 1-8 lights diskette drive activity, 2-3 hard drive activity, 2-3 power-on, 2-3 memory, 2-1 configuration, 5-6 solving problems, 6-11 messages on the screen, 6-2 Microsoft Windows Guide, 3-1 Microsoft Windows 95, 1-8 monitor connecting, 1-5 connector, 1-2 mouse, 2-2 cleaning, 2-8 connecting, 1-4 connector, 1-2...
  • Page 82 system memory adding, 5-4 configuration, 5-6 system specifications, B-1 technical support, 6-12 telephone numbers, 6-12 troubleshooting contacting Compaq customer support, 6-12 disk problems, 6-4 display problems, 6-6 hardware installation problems, 6-10 helpful hints, 6-1 memory problems, 6-11 messages on the screen, 6-2 power problems, 6-3 printer problems, 6-9 solving minor problems, 6-3...

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