Basic Troubleshooting; Solving General Problems - HP Compaq dc7100 DT Getting Started Manual

Getting Started

Basic Troubleshooting

This section concentrates on problems that you might encounter
during the initial set up process. A comprehensive
Troubleshooting Guide is available on the Documentation CD and
under the reference library at
& drivers, select See support and troubleshooting
information, enter the model number of the computer, and press
Enter
.

Solving General Problems

You may be able to easily resolve the general problems described
in this section. If a problem persists and you are unable to resolve
it yourself or if you feel uncomfortable about performing the
operation, contact an authorized dealer or reseller.
Solving General Problems
Problem
Computer appears
locked up and will
not turn off when the
power button is
pressed.
Computer will not
respond to USB
keyboard or mouse.
Ä
CAUTION: When attempting to resume from standby mode, do not
hold down the power button for more than four seconds. Otherwise, the
computer will shut down and you will lose your data.
24
Cause
Software control of
the power switch is
not functional.
Computer is in
standby mode.
System has locked
up.
www.hp.com
http://www.hp.com.
Solution
Press and hold the power button
for at least four seconds until the
computer turns off.
Press the power button to
resume from standby mode.
Restart computer.
Click support
Getting Started