6.4 Sound issues
There is a picture but sound quality is poor:
Note
•
If no audio signal is detected, the TV
automatically switches the audio output off
this does not indicate malfunction.
•
Check that all cables are properly connected.
•
Check that the volume is not set to 0.
•
Check that the sound is not muted.
There is a picture but the sound quality is poor:
•
Check that the sound settings are correctly
set.
There is a picture but sound comes from one
speaker only:
•
Verify that sound balance is set to the centre.
6.5 HDMI connection issues
There are problems with HDMI devices:
•
Note that HDCP (High-bandwidth Digital
Content Protection) support can delay the
time taken for a TV to display content from a
HDMI device.
•
If the TV does not recognise the HDMI
device and no picture is displayed, try
switching the source from one device to
another and back again.
•
If there are intermittent sound disruptions,
check that output settings from the HDMI
device are correct.
•
If you use an HDMI-to-DVI adapter or
HDMI-to-DVI cable, check that an additional
audio cable is connected to AV IN.
6.6 Computer connection issues
The computer display on the TV is not stable:
•
Check that your PC uses the supported
resolution and refresh rate.
•
Select the "Auto Setting" function.
1. Press
2. Select [Setup] > [Picture] > [Geometric]
[Auto Setting].
20 EN
6.7 Contact us
If you cannot resolve your problem, refer to the
FAQs for this product at www.philips.com/support.
or Contact Customer Service center.
Warning
•
Do not attempt to repair the product yourself.
This may cause severe injury, irreparable
damage to your product or void your
warranty.
Note
•
Make a note of your TV model and serial
number before you contact Philips. These
numbers are printed on the back of the TV
and on the packaging.