Page 1 Nokia Customer Care Service Manual RM-509; RM-510; RM-511 (Nokia 3710 fold; Nokia 3711 fold; L3&4) Mobile Terminal Part No: (Issue 2) COMPANY CONFIDENTIAL Copyright © 2009 Nokia. All rights reserved.
Page 2 Chapter 3, BB troubleshooting and Manual Tuning Phone Guide, and sections description , External microphone External earpiece in chapter 5, System Module, have been updated. Page ii COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 3 Nokia operates a policy of continuous development. Nokia reserves the right to make changes and improvements to any of the products described in this document without prior notice. Under no circumstances shall Nokia be responsible for any loss of data or income or any special, incidental, consequential or indirect damages howsoever caused.
Page 4 WCDMA networks and cause problems to 3G cellular phone communication in a wide area. • During testing never activate the GSM or WCDMA transmitter without a proper antenna load, otherwise GSM or WCDMA PA may be damaged. Page iv COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 5 Use only approved accessories and batteries. Do not connect incompatible products. CONNECTING TO OTHER DEVICES When connecting to any other device, read its user’s guide for detailed safety instructions. Do not connect incompatible products. Issue 2 COMPANY CONFIDENTIAL Page v Copyright © 2009 Nokia. All rights reserved.
Page 7 RM-509; RM-510; RM-511 ESD protection ESD protection Nokia requires that service points have sufficient ESD protection (against static electricity) when servicing the phone. Any product of which the covers are removed must be handled with ESD protection. The SIM card can be replaced without ESD protection if the product is otherwise ready for use.
Page 8 Batteries' performance is particularly limited in temperatures well below freezing. Do not dispose of batteries in a fire! Dispose of batteries according to local regulations (e.g. recycling). Do not dispose as household waste. Page viii COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 9 Our policy is of continuous development; details of all technical modifications will be included with service bulletins. While every endeavour has been made to ensure the accuracy of this document, some errors may exist. If any errors are found by the reader, NOKIA MOBILE PHONES Business Group should be notified in writing/e- mail. Please state: •...
Page 11 RM-509; RM-510; RM-511 Nokia 3710 fold; Nokia 3711 fold; L3&4 Service Manual Structure Nokia 3710 fold; Nokia 3711 fold; L3&4 Service Manual Structure 1 General information 2 Service Devices and Service Concepts 3 BB Troubleshooting and Manual Tuning Guide 4 RF Troubleshooting...
Page 12 RM-509; RM-510; RM-511 Nokia 3710 fold; Nokia 3711 fold; L3&4 Service Manual Structure (This page left intentionally blank.) Page xii COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 15: Table Of Contents
Table 3 Data ................................. 1–10 Table 4 Music ............................... 1–10 Table 5 Navigation .............................. 1–11 Table 6 Power ..............................1–11 List of Figures Figure 1 RM-509/RM-510 product picture......................1–5 Issue 2 COMPANY CONFIDENTIAL Page 1 –3 Copyright © 2009 Nokia. All rights reserved.
Page 17: Product Selection
General information Product selection RM-509/RM-510 is a WCDMA/GSM handportable phone with a fold form factor and integrated GPS (A-GPS OMA SUPL with 3GPP assistance). RM-509 supports EGSM 850/900/1800/1900 and WCDMA 900/1700-2100/2100 bands and RM-510 supports EGSM 850/900/1800/1900 and WCDMA 850/1900/2100 bands. The device supports GPRS/EGPRS and WCDMA data bearers.
Page 18: Product Features And Sales Package
Context management • OMA DRM version 2.0 • Organizer (Calendar + To-Do + Active Notes) • PC Suite/Ovi Suite • Active Standby • Local/remote SyncML data sync Page 1 –6 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 19: Product And Module List
• Charger AC-8 • Micro USB Connectivity Cable CA-101D (LTA & Brazil only) • Nokia wired stereo headset WH-101 (black headset for Black devices and white headset for Pink and Plum devices) • MicroSD card (in LTA, Brazil, Europe, SEAP) •...
Page 20 RM-509; RM-510; RM-511 General information Enhancement Type Wired headsets HS-16 HS-42 HS-44 + AD-44 HS-47 WH-100 WH-101 WH-200 WH-202 WH-500 WH-600 WH-700 WH-800 Page 1 –8 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 21: Table 2 Car
BH-701 BH-703 BH-803 BH-804 BH-900 BH-902 BH-903 BH-904 BH-905 Wireless loopset LPS-5 Table 2 Car Enhancement Type Auto Navigation Nokia 500 Auto Navigation Car kit CK-7Wi Issue 2 COMPANY CONFIDENTIAL Page 1 –9 Copyright © 2009 Nokia. All rights reserved.
Page 22: Table 3 Data
MicroSD card, 16 GB MU-44 MicroUSB connectivity adapter cable CA-101 CA-101D CA-126 Table 4 Music Enhancement Type Mini speakers MD-4 MD-6 MD-8 Wireless music speakers MD-5W MD-7W Page 1 –10 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 23: Technical Specifications
Standby time BL-4S 860 mAh Li-ion Up to 4 hours (GSM) Up to 300 hours (GSM) Up to 3 hours (WCDMA) Up to 300 hours (WCDMA) Issue 2 COMPANY CONFIDENTIAL Page 1 –11 Copyright © 2009 Nokia. All rights reserved.
Page 24: Main Rf Characteristics For Gsm 850/900/1800/1900, Wcdma 900/1700-2100/2100 And Wcdma 850/1900/2100 Phones
WCDMA V (850): 824 - 849 MHz WCDMA IV (1700-2100): 1710 - 1755 MHz WCDMA II (1900): 1850 - 1910 MHz WCDMA I (2100): 1920 - 1980 MHz Page 1 –12 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 25 GSM900: 15 GSM1800: 16 GSM1900: 16 WCDMA VIII (900): 75 WCDMA V (850): 75 WCDMA IV (1700-2100): 75 WCDMA II (1900): 75 WCDMA I (2100): 75 Issue 2 COMPANY CONFIDENTIAL Page 1 –13 Copyright © 2009 Nokia. All rights reserved.
Page 26: Environmental Conditions
The standard for electrostatic discharge is IEC 61000-4-2, and this device fulfils level 4 requirements. RoHS This device uses RoHS compliant components and lead-free soldering process. Page 1 –14 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 29: Table Of Contents
........................2–18 Figure 6 Service concept for RF testing and RF/BB tuning ................2–19 Figure 7 Service concept for RF testing and RF/BB tuning ................2–20 Issue 2 COMPANY CONFIDENTIAL Page 2 –3 Copyright © 2009 Nokia. All rights reserved.
Page 31: Service Devices
The table below gives a short overview of service devices that can be used for testing, error analysis, and repair of product RM-509; RM-510; RM-511. For the correct use of the service devices, and the best effort of workbench setup, please refer to various concepts.
Page 32: Using Mj-212 Module Jig
90-degree angle to UI side, as shown in the picture below: Note: Wrong assembly of the coax cable causes a display reset every 3-5 seconds. Page 2 –6 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 33: Rework Jigs And Stencils
The table below gives a short overview of service devices that can be used for testing, error analysis, and repair of product RM-509; RM-510; RM-511. For the correct use of the service devices, and the best effort of workbench setup, please refer to various concepts.
Page 34 RM-509; RM-510; RM-511 Service Devices and Service Concepts ACF-8 Universal power supply The ACF-8 universal power supply is used to power FLS-5. Page 2 –8 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 35 4 Connect an FBUS cable (if necessary). 5 Start Phoenix service software. Note: Phoenix enables CU-4 regulators via USB when it is started. Reconnecting the power supply requires a Phoenix restart. Issue 2 COMPANY CONFIDENTIAL Page 2 –9 Copyright © 2009 Nokia. All rights reserved.
Page 36: Fps-21
In order to access the SD memory card slots inside FPS-21, the prommer needs to be opened by removing the front panel, rear panel and heatsink from the prommer body. Page 2 –10 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 37 • Installation and warranty information SRT-6 Opening tool SRT-6 is used to open phone covers. Note: The SRT-6 is included in the Nokia Standard Toolkit. SS-46 Interface adapter SS-46 acts as an interface adapter between the flash adapter and FPS-21.
Page 38: Cables
The table below gives a short overview of service devices that can be used for testing, error analysis, and repair of product RM-509; RM-510; RM-511. For the correct use of the service devices, and the best effort of workbench setup, please refer to various concepts.
Page 39: Ca-128Rs
FPS-21 sales package. CA-35S Power cable CA-35S is a power cable for connecting, for example, the FPS-21 flash prommer to the Point-Of-Sales (POS) flash adapter. Issue 2 COMPANY CONFIDENTIAL Page 2 –13 Copyright © 2009 Nokia. All rights reserved.
Page 40: Ca-89Ds
PCS-1 Power cable The PCS-1 power cable (DC) is used with a docking station, a module jig or a control unit to supply a controlled voltage. Page 2 –14 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 41: Service Concepts
POS (Point of Sale) flash concept Figure 2 POS flash concept Type Description Product specific tools BL-4S Battery Other tools FLS-5 POS flash dongle PC with Phoenix service software Issue 2 COMPANY CONFIDENTIAL Page 2 –15 Copyright © 2009 Nokia. All rights reserved.
Page 42: Flash Concept With Fps-21
Flash adapter Other devices FPS-21 Flash prommer box AC-35 Power supply PK-1 SW security device SS-46 Interface adapter PC with Phoenix service software Cables CA-89DS Service cable Page 2 –16 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 43: Table 6 Power
AC-35 Power supply PK-1 SW security device SS-62 Flash adapter base SX-4 Smart card (for DCT-4 generation mobile device programming) PC with Phoenix service software Cables Issue 2 COMPANY CONFIDENTIAL Page 2 –17 Copyright © 2009 Nokia. All rights reserved.
Page 44: Module Jig Service Concept
FPS-21 Flash prommer box PKD-1/PK-1 SW security device SX-4 Smart card PC with Phoenix service software Measurement equipment Cables CA-128RS RF service cable (product-specific adapter cable) Page 2 –18 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 45: Service Concept For Rf Testing And Rf/Bb Tuning
Product specific devices MJ-212 Module jig Other devices CU-4 Control unit PK-1 SW security device SX-4 Smart card Measurement equipment Smart card reader PC with Phoenix service software Issue 2 COMPANY CONFIDENTIAL Page 2 –19 Copyright © 2009 Nokia. All rights reserved.
Page 46: Bluetooth Testing Concept With
Flash adapter Other devices CU-4 Control unit SS-62 Flash adapter base PK-1 SW security device SX-4 Smart card SB-6 Bluetooth test and interface box Smart card reader Page 2 –20 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 47 RM-509; RM-510; RM-511 Service Devices and Service Concepts Type Description PC with Phoenix service software Cables DAU-9S MBUS cable PCS-1 DC power cable USB cable Issue 2 COMPANY CONFIDENTIAL Page 2 –21 Copyright © 2009 Nokia. All rights reserved.
Page 51 3–47 Audio troubleshooting test instructions...................... 3–47 Internal earpiece troubleshooting ....................... 3–51 Internal microphone troubleshooting ......................3–51 Internal handsfree (IHF) troubleshooting....................3–53 External earpiece troubleshooting....................... 3–54 Issue 2 COMPANY CONFIDENTIAL Page 3 –3 Copyright © 2009 Nokia. All rights reserved.
Page 52 Figure 15 Differential output waveform of the Ext_in_IHF_out out loop measurement when speaker is connected..............................3–49 Figure 16 Single-ended output waveform of the HP_in_Ext_out loop when microphone is connected. 3–50 Page 3 –4 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 53: Baseband Self Tests In Phoenix
Always start the troubleshooting procedure by running the Phoenix self tests. If a test fails, please follow the diagram below. Dead or jammed device troubleshooting. If the phone is dead and you cannot perform the self tests, go to Issue 2 COMPANY CONFIDENTIAL Page 3 –5 Copyright © 2009 Nokia. All rights reserved.
Page 55: Power And Charging Troubleshooting
RM-509; RM-510; RM-511 BB Troubleshooting and Manual Tuning Guide Power and charging troubleshooting Dead or jammed device troubleshooting Troubleshooting flow - Page 1 of 2 Issue 2 COMPANY CONFIDENTIAL Page 3 –7 Copyright © 2009 Nokia. All rights reserved.
Page 57: Power Key Troubleshooting
RM-509; RM-510; RM-511 BB Troubleshooting and Manual Tuning Guide Power key troubleshooting Troubleshooting flow Issue 2 COMPANY CONFIDENTIAL Page 3 –9 Copyright © 2009 Nokia. All rights reserved.
Page 58: General Voltage Checking Troubleshooting
RM-509; RM-510; RM-511 BB Troubleshooting and Manual Tuning Guide General voltage checking troubleshooting Troubleshooting flow - Page 1 of 2 Page 3 –10 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 60: General Power Checking
& SW VOUT Pearl/Gazoo Video switch VCAM_2V8 N1421 Camera Disabled in sleep VCAM_1V8 N1420 1.800 Camera Disabled in sleep VMEM Pearl/Gazoo microSD Disabled in sleep Page 3 –12 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 61: Charging Troubleshooting
RM-509; RM-510; RM-511 BB Troubleshooting and Manual Tuning Guide Charging troubleshooting Troubleshooting flow Issue 2 COMPANY CONFIDENTIAL Page 3 –13 Copyright © 2009 Nokia. All rights reserved.
Page 62: Usb Charging Troubleshooting
RM-509; RM-510; RM-511 BB Troubleshooting and Manual Tuning Guide USB charging troubleshooting Troubleshooting flow Page 3 –14 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 63: Battery Current Measuring Fault Troubleshooting
RM-509; RM-510; RM-511 BB Troubleshooting and Manual Tuning Guide Battery current measuring fault troubleshooting Troubleshooting flow Issue 2 COMPANY CONFIDENTIAL Page 3 –15 Copyright © 2009 Nokia. All rights reserved.
Page 64: Clocking Troubleshooting
RM-509; RM-510; RM-511 BB Troubleshooting and Manual Tuning Guide Clocking troubleshooting Troubleshooting flow Page 3 –16 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 65: Interface Troubleshooting
RM-509; RM-510; RM-511 BB Troubleshooting and Manual Tuning Guide Interface troubleshooting Flash programming fault troubleshooting Troubleshooting flow - Page 1 of 2 Issue 2 COMPANY CONFIDENTIAL Page 3 –17 Copyright © 2009 Nokia. All rights reserved.
Page 66 BB Troubleshooting and Manual Tuning Guide Troubleshooting flow - Page 2 of 2 Figure 8 Flashing pic 1. Take single trig measurement for the rise of the BSI signal Page 3 –18 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 67 RM-509; RM-510; RM-511 BB Troubleshooting and Manual Tuning Guide Figure 9 Flashing pic 2. Take single trig measurement for the rise of the BSI signal Issue 2 COMPANY CONFIDENTIAL Page 3 –19 Copyright © 2009 Nokia. All rights reserved.
Page 68: Sim Card Troubleshooting
RM-509; RM-510; RM-511 BB Troubleshooting and Manual Tuning Guide SIM card troubleshooting Troubleshooting flow Page 3 –20 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 70: Microsd Card Troubleshooting
RM-509; RM-510; RM-511 BB Troubleshooting and Manual Tuning Guide MicroSD card troubleshooting Troubleshooting flow Page 3 –22 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 71: Usb Data Interface Troubleshooting
RM-509; RM-510; RM-511 BB Troubleshooting and Manual Tuning Guide USB data interface troubleshooting Troubleshooting flow - Page 1 of 2 Issue 2 COMPANY CONFIDENTIAL Page 3 –23 Copyright © 2009 Nokia. All rights reserved.
Page 72: User Interface Troubleshooting
If one or more keys are stuck, so that the key does not react when a keydome or the side key is pressed, the failure is caused by mechanical reasons (dirt, rust, mechanical damage, etc.) If the failure mode is not clear, start with the Keyboard test in Phoenix. Page 3 –24 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 74: Reminder Light Troubleshooting
RM-509; RM-510; RM-511 BB Troubleshooting and Manual Tuning Guide Reminder light troubleshooting Troubleshooting flow Page 3 –26 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 75: Keypad Illumination Troubleshooting
RM-509; RM-510; RM-511 BB Troubleshooting and Manual Tuning Guide Keypad illumination troubleshooting Troubleshooting flow Issue 2 COMPANY CONFIDENTIAL Page 3 –27 Copyright © 2009 Nokia. All rights reserved.
Page 76: Camera Key Illumination Troubleshooting
RM-509; RM-510; RM-511 BB Troubleshooting and Manual Tuning Guide Camera key illumination troubleshooting Troubleshooting flow Page 3 –28 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 77: Display Module Troubleshooting
White Dot Total Combined Not allowed. defect counts Two single dot defects that are within 5 mm of each other should be interpreted as combined dot defect. Issue 2 COMPANY CONFIDENTIAL Page 3 –29 Copyright © 2009 Nokia. All rights reserved.
Page 78: Display Module Troubleshooting
Fold Main display Secondary display Open Closed Use the display test tool in Phoenix to find the detailed fault mode. Page 3 –30 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 80: Hall Sensor Troubleshooting
RM-509; RM-510; RM-511 BB Troubleshooting and Manual Tuning Guide Hall sensor troubleshooting Troubleshooting flow Page 3 –32 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 81: Gps Troubleshooting
The GPS antenna covers the GPS band. The GPS antenna is a ceramic SMT type, mounted directly on the engine PWB. Figure 10 GPS antenna and GPS block location Issue 2 COMPANY CONFIDENTIAL Page 3 –33 Copyright © 2009 Nokia. All rights reserved.
Page 82: Gps Layout And Basic Test Points
Use the following to test GPS using Phoenix. Steps 1. Start Phoenix service software. 2. From the File menu, select Scan Product and check that the correct product version is displayed. Page 3 –34 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 83: Gps Quick Test Window
This test will perform three tests in one; Self Test, Oscillator Test and CW Test, and will provide a Pass/Fail GPS Quick Test window also contains a Receiver On button. These checks are part of response. The GPS failure troubleshooting (page 3–36). Issue 2 COMPANY CONFIDENTIAL Page 3 –35 Copyright © 2009 Nokia. All rights reserved.
Page 84: Gps Failure Troubleshooting
GPS troubleshooting is broken down into two parts: general GPS failure troubleshooting and GPS basic checks troubleshooting. The GPS failure troubleshooting flow can be followed and, where applicable, will feed into the GPS basic checks troubleshooting flow. Page 3 –36 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 86: Gps Basic Checks Troubleshooting
RM-509; RM-510; RM-511 BB Troubleshooting and Manual Tuning Guide GPS basic checks troubleshooting Troubleshooting flow Page 3 –38 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 87: Bluetooth And Fm Radio
RM-509; RM-510; RM-511 BB Troubleshooting and Manual Tuning Guide Bluetooth and FM radio Bluetooth troubleshooting Troubleshooting flow Issue 2 COMPANY CONFIDENTIAL Page 3 –39 Copyright © 2009 Nokia. All rights reserved.
Page 88: Fm Radio Troubleshooting
RM-509; RM-510; RM-511 BB Troubleshooting and Manual Tuning Guide FM radio troubleshooting Troubleshooting flow Page 3 –40 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 89: Camera Module Troubleshooting
• Analyse the picture from your PC monitor, full colour setting is recommended • If possible, compare with a picture of the same motive taken with a similar Nokia device • If camera has auto focus: Remember that the white focussing frame which appears when the camera button is pressed halfway down, must turn green for auto focus lock.
Page 90: Camera Troubleshooting
RM-509; RM-510; RM-511 BB Troubleshooting and Manual Tuning Guide Camera troubleshooting Troubleshooting flow Page 3 –42 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 91: Camera Hardware Troubleshooting
RM-509; RM-510; RM-511 BB Troubleshooting and Manual Tuning Guide Camera hardware troubleshooting Troubleshooting flow Issue 2 COMPANY CONFIDENTIAL Page 3 –43 Copyright © 2009 Nokia. All rights reserved.
Page 92: Camera Flash Led Troubleshooting
• Avoid bright fluorescent light, 50/60Hz electrical network or high artificial illumination levels • Make sure the optical system is clean • Make sure the light is suffiecient (bright office lightning) Page 3 –44 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 93: Secondary Camera Troubleshooting
• The center of the picture is sharper than the edges • If possible, compare with the picture on another Nokia device in a videocall, and of the same motive. Secondary camera troubleshooting Troubleshooting flow Note: Phone must be in a video call for the secondary camera to be active.
Page 95: Audio Troubleshooting
Earpiece, internal microphone and speaker are in place during measurement. Applying a headset accessory during measurement causes a significant drop in measured quantities. The gain values presented in the table apply for a differential output vs. single-ended/differential input. Issue 2 COMPANY CONFIDENTIAL Page 3 –47 Copyright © 2009 Nokia. All rights reserved.
Page 96 Internal Earpiece EarN and XMICN and EarP and EarN and External Mic to XMICP and B2102 pads 28.1 2540 112mA Internal (calc.) handsfree XMICN and B2102 pads Page 3 –48 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 97 If a special low-pass filter designed for measuring digital amplifiers is unavailable, the measurement must be performed with a current probe and the input signal frequency must be 2kHz. Figure 15 Differential output waveform of the Ext_in_IHF_out out loop measurement when speaker is connected. Issue 2 COMPANY CONFIDENTIAL Page 3 –49 Copyright © 2009 Nokia. All rights reserved.
Page 98 RM-509; RM-510; RM-511 BB Troubleshooting and Manual Tuning Guide Figure 16 Single-ended output waveform of the HP_in_Ext_out loop when microphone is connected. Page 3 –50 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 99: Internal Earpiece Troubleshooting
RM-509; RM-510; RM-511 BB Troubleshooting and Manual Tuning Guide Internal earpiece troubleshooting Troubleshooting flow Issue 2 COMPANY CONFIDENTIAL Page 3 –51 Copyright © 2009 Nokia. All rights reserved.
Page 100: Internal Microphone Troubleshooting
RM-509; RM-510; RM-511 BB Troubleshooting and Manual Tuning Guide Internal microphone troubleshooting Troubleshooting flow Page 3 –52 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 101: Internal Handsfree (Ihf) Troubleshooting
RM-509; RM-510; RM-511 BB Troubleshooting and Manual Tuning Guide Internal handsfree (IHF) troubleshooting Troubleshooting flow Issue 2 COMPANY CONFIDENTIAL Page 3 –53 Copyright © 2009 Nokia. All rights reserved.
Page 102: External Earpiece Troubleshooting
RM-509; RM-510; RM-511 BB Troubleshooting and Manual Tuning Guide External earpiece troubleshooting Troubleshooting flow Page 3 –54 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 103: External Microphone Troubleshooting
RM-509; RM-510; RM-511 BB Troubleshooting and Manual Tuning Guide External microphone troubleshooting Troubleshooting flow Issue 2 COMPANY CONFIDENTIAL Page 3 –55 Copyright © 2009 Nokia. All rights reserved.
Page 104: Acoustics Troubleshooting
The phone should be dry and clean, and no objects must be located in such a way that they close any of the holes. Page 3 –56 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 105: Earpiece Troubleshooting
RM-509; RM-510; RM-511 BB Troubleshooting and Manual Tuning Guide Earpiece troubleshooting Troubleshooting flow Issue 2 COMPANY CONFIDENTIAL Page 3 –57 Copyright © 2009 Nokia. All rights reserved.
Page 106: Ihf Troubleshooting
RM-509; RM-510; RM-511 BB Troubleshooting and Manual Tuning Guide IHF troubleshooting Troubleshooting flow Page 3 –58 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 107: Microphone Troubleshooting
RM-509; RM-510; RM-511 BB Troubleshooting and Manual Tuning Guide Microphone troubleshooting Troubleshooting flow Issue 2 COMPANY CONFIDENTIAL Page 3 –59 Copyright © 2009 Nokia. All rights reserved.
Page 108: Vibra Troubleshooting
RM-509; RM-510; RM-511 BB Troubleshooting and Manual Tuning Guide Vibra troubleshooting Troubleshooting flow Page 3 –60 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 109: Baseband Manual Tuning Guide
Note: USB flashing does not work for a dead BB5 phone. • Create a request file. • Send the file to Nokia by e-mail. Use the following addresses depending on your location: • APAC: sydney.service@nokia.com • CHINA: repair.ams@nokia.com • E&A: salo.repair@nokia.com •...
Page 110 Flash Type must be set to Phone as Manufactured. To continue, click Start. Progress bars and messages on the screen show actions during phone programming, please wait. Page 3 –62 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 111 Phoenix , choose File→Scan Product . To connect the phone with ii Choose Tools→Certificate Restore . iii To choose a location for the request file, click Browse. Issue 2 COMPANY CONFIDENTIAL Page 3 –63 Copyright © 2009 Nokia. All rights reserved.
Page 112 Request file, click Start. To create the vi When the file for certificate restore has been created, send it to Nokia as an e-mail attachment. 3. Restore certificate. For this procedure, you must supply +12 V to CU-4 from an external power supply.
Page 113 To write the file to phone, click Start. Next actions Phoenix tuning functions. After a successful rewrite, you must retune the phone completely by using Important: Perform all tunings: RF, BB, and UI. Issue 2 COMPANY CONFIDENTIAL Page 3 –65 Copyright © 2009 Nokia. All rights reserved.
Page 114: Energy Management Calibration
Write and/or repeat the procedure again. Energy Management Calibration window. 10. To end the procedure, close the Page 3 –66 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 117 Figure 27 Component reference schematics ....................4–26 Figure 28 Antenna contacts ..........................4–27 Figure 29 BT antenna............................4–28 Figure 30 GPS antenna and main antenna contact clips................. 4–28 Issue 2 COMPANY CONFIDENTIAL Page 4 –3 Copyright © 2009 Nokia. All rights reserved.
Page 119: General Rf Troubleshooting
Instructions for finding the faulty component are provided in some cases, but the whole engine PWB (system module) still needs to be swapped, even when a single component is faulty. Issue 2 COMPANY CONFIDENTIAL Page 4 –5 Copyright © 2009 Nokia. All rights reserved.
Page 120: Rf Key Components
• PC (Windows 2000/XP) with GPIB card • PK-1/PDK-1 service dongle • Power supply • Product specific module jig • Cables: RF cable XRF-1, USB cable, GPIB cable and DAU-9S Page 4 –6 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 121: Auto Tuning Procedure
Self tests are recommended to be made when phone is in jig and a 50Ω load connected to the RF connector. Otherwise power tests may fail depending on antenna load Issue 2 COMPANY CONFIDENTIAL Page 4 –7 Copyright © 2009 Nokia. All rights reserved.
Page 123: Receiver Troubleshooting
The reading should reflect the level of the signal generator (minus losses) ±5dB. When varying the level in the range -30 to -102dBm the reading should then follow within ±5dB. Issue 2 COMPANY CONFIDENTIAL Page 4 –9 Copyright © 2009 Nokia. All rights reserved.
Page 124: Gsm Receiver Troubleshooting Flowchart
RM-509; RM-510; RM-511 RF Troubleshooting GSM receiver troubleshooting flowchart Troubleshooting flow Page 4 –10 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 125: Wcdma Rx Chain Activation For Manual Measurement
4. Click Start to activate the settings. If the settings are changed later on (for example, change of channel) you have to click Stop and Start again. Issue 2 COMPANY CONFIDENTIAL Page 4 –11 Copyright © 2009 Nokia. All rights reserved.
Page 126: Wcdma Rssi Measurement
2. In the RX Power measurement window, select: • Mode: RSSI • Continuous mode 3. Click Start to perform the measurement. Note: WCDMA RSSI measurement is accurate only with WCDMA modulated signal. Page 4 –12 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 127: Wcdma Receiver Troubleshooting Flowchart
RM-509; RM-510; RM-511 RF Troubleshooting WCDMA receiver troubleshooting flowchart Troubleshooting flow Issue 2 COMPANY CONFIDENTIAL Page 4 –13 Copyright © 2009 Nokia. All rights reserved.
Page 128: Transmitter Troubleshooting
1. Set the phone to local mode. 2. In Phoenix, select Testing→GSM→Rf Controls . The RF Controls window opens. Figure 22 Phoenix RF Controls window 3. Make the following settings: Page 4 –14 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 129 High Tx Power Level 4. Check the basic TX parameters, using a communication analyser (e.g. CMU200). • Power • Phase error • Modulation • Switching spectrum Issue 2 COMPANY CONFIDENTIAL Page 4 –15 Copyright © 2009 Nokia. All rights reserved.
Page 130 RM-509; RM-510; RM-511 RF Troubleshooting Figure 23 Typical readings 5. Change the power level in RF controls window and make sure the power reading follows accordingly. Page 4 –16 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 131 You can troubleshoot the GSM transmitter for each GSM band separately, one band at a time. If you want to troubleshoot GSM850, GSM1800 or GSM1900, change the band in the RF controls window and set the communication analyser accordingly. Issue 2 COMPANY CONFIDENTIAL Page 4 –17 Copyright © 2009 Nokia. All rights reserved.
Page 132: Gsm Transmitter Troubleshooting Flowchart
RM-509; RM-510; RM-511 RF Troubleshooting GSM transmitter troubleshooting flowchart Troubleshooting flow Page 4 –18 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 133: Wcdma Transmitter Troubleshooting
4. Make the following general settings (the same values for all bands). Note that Max power limit is not checked by default. Note: The maximum power limit in RM-509 is set to 23dBm. Start levels bigger than 23dBm are limited. Issue 2 COMPANY CONFIDENTIAL Page 4 –19...
Page 134 If settings are changed (eg. new channel selected), you have to click RF Stop and Send again. 6. Check the basic TX parameters using a communication analyser (e.g. CMU200). Page 4 –20 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 136: Wcdma Transmitter Troubleshooting Flowchart
RM-509; RM-510; RM-511 RF Troubleshooting WCDMA transmitter troubleshooting flowchart Troubleshooting flow Page 4 –22 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 137: Troubleshooting With Rf Shield Removed
The result at TP4 should be 3.1V when using the same settings as shown in Figure Phoenix WCDMA Tx control window in section WCDMA transmitter troubleshooting (page 4–19). Issue 2 COMPANY CONFIDENTIAL Page 4 –23 Copyright © 2009 Nokia. All rights reserved.
Page 139: Vctcxo Troubleshooting
GSM850 GSM900 GSM1800 GSM1900 WCDMAI WCDMAIV WCDMAVIII Reference G7500 L7500 N7500 N7520 N7540 N7560 T7520 Z7521 Z7523 Z7542 Z7543 Z7544 Z7545 Issue 2 COMPANY CONFIDENTIAL Page 4 –25 Copyright © 2009 Nokia. All rights reserved.
Page 140: Antenna
The phone has three antennas, a main antenna, a BT antenna and a GPS antenna. Their placement in the phone can be seen in the following figure: Page 4 –26 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 141: Main Antenna Functionality
The Bluetooth antenna includes a spring clip, which establishes the contact to Bluetooth feed via a gold plated contact area on the PWB. Issue 2 COMPANY CONFIDENTIAL Page 4 –27 Copyright © 2009 Nokia. All rights reserved.
Page 142: Gps Antenna Functionality
If only low band or high band is working properly, it may indicate a faulty matching network. Defects in the solderings or breaks in the wiring of matching should be seen. In this case, also antenna module needs to be replaced. Page 4 –28 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 143 Check the solderings of the (ceramic) GPS antenna and the tuning elements. Also check the ceramic component for cracks and breaks. In case of damage, the PWB has to be replaced. Issue 2 COMPANY CONFIDENTIAL Page 4 –29 Copyright © 2009 Nokia. All rights reserved.
Page 147 Table 12 AV connector pins ..........................5–24 List of Figures Figure 31 Battery pin order ..........................5–10 Figure 32 MicroUSB connector ........................... 5–12 Figure 33 SIM interface ............................5–12 Issue 2 COMPANY CONFIDENTIAL Page 5 –3 Copyright © 2009 Nokia. All rights reserved.
Page 148 Figure 52 Vibra ..............................5–24 Figure 53 AV connector pin layout ........................5–24 Figure 54 RF block diagram RM-509 using RF ASIC N7500 ................5–25 Figure 55 RF block diagram RM-510 using RF ASIC N7500 ................5–26 Page 5 –4...
Page 149: Introduction
Coax 32-pin connector X2420 MicroUSB connector For data and charging X2002 MicroSD connector X3200 SIM connector X2700 Microphone B2100 IHF speaker Earpiece On UI flex B8000 Issue 2 COMPANY CONFIDENTIAL Page 5 –5 Copyright © 2009 Nokia. All rights reserved.
Page 154: Energy Management
Table 11 Nominal voltages Voltage Voltage [V] Condition General Conditions Nominal voltage 3.700 Lower extreme voltage 3.145 Higher extreme voltage (fast charging) 4.230 HW Shutdown Voltages Page 5 –10 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 155: Power Key And System Power-Up
'0'-state. RF CLK Ext is 38.4 RF CLK Ext from Vapaus ASIC. It is buffered in D3300 and distributed to BTHFMTXRDS and GPS. Issue 2 COMPANY CONFIDENTIAL Page 5 –11 Copyright © 2009 Nokia. All rights reserved.
Page 156: Connectivity
The microSD card is connected to the engine through the level shifter in Pearl/Gazoo to adapt the 1.8V I/O IF of the RAP3GS2v4.x to the 3V IF of the SD IF. The microSD card can only be removed or inserted when the battery is removed. Page 5 –12 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 157: Usb Interface
The phone has an interface for USB (Universal Serial Bus) and it supports device mode. Device mode means that the mobile terminal can be a USB device for a USB host such as PC. Figure 35 USB interface Issue 2 COMPANY CONFIDENTIAL Page 5 –13 Copyright © 2009 Nokia. All rights reserved.
Page 158: Charger Interface
FM radio The FM radio is physically integrated with the Bluetooth into one single module. From a functional point of view they, however, have nothing in common. Page 5 –14 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 159: User Interface
The display module is equipped with a driver with bi-directional 8-bit parallel interfaces. If one of the displays is found to be faulty, the entire display module must be replaced. Issue 2 COMPANY CONFIDENTIAL Page 5 –15 Copyright © 2009 Nokia. All rights reserved.
Page 160: Keyboard Interface
DC/DC converter of the Pearl/Gazoo IC. In addition to these LEDs, the two functional keypad LEDs and numeric keypad LEDS are powered via a current mirror from the Pearl/Gazoo . There is also a camera flash LED. Page 5 –16 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 161: Hall Sensor
The output signal from the hall sensor is active low (0V), and 1.8V when it is not active. Figure 41 Hall sensor design Issue 2 COMPANY CONFIDENTIAL Page 5 –17 Copyright © 2009 Nokia. All rights reserved.
Page 162: Gps Interface
GPS is a ceramic SMT type and is located on the engine PWB, below the cellular antenna. See section antenna (page 5–33) for details. The GPS receiver is connected to RAP3GS ASIC. Figure 42 GPS interface Page 5 –18 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 163: Camera Concept
Processing of the image is done by phone processor using NIPS (Nokia Imaging Perfection System) algorithms. The CCI-bus (Camera Command Interface) is an I2C-compatible interface that is used bidirectional to transfer commands from BB to the camera and to get information of the camera register settings from the camera to BB.
Page 164: Audio Concept
N2200 also provides an output for the vibra motor. All external audio accessories are connected to the specific audio connector. The following block diagram illustrates the audio interface of the phone: Page 5 –20 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 165: Internal Microphone
The digital internal microphone (B2100) is located near the BB shield. To save current when the microphone is not needed, its supply voltage is controlled by VDIGIMIC. The Data and Clk lines are directly connected to RAP3Gv4. Issue 2 COMPANY CONFIDENTIAL Page 5 –21 Copyright © 2009 Nokia. All rights reserved.
Page 166: Internal Earpiece
Figure 47 Internal earpiece IHF speaker The IHF speaker (E2110/E2111) is located at the bottom side of the main board. No additional amplifier is used. Figure 48 IHF speaker Page 5 –22 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 167: External Microphone
This analogue stereo amplifier may be controlled via the I C for volume adjustment and setup of the output channels. Figure 50 External earpiece Figure 51 AV interface power amplifier TPA6140 Issue 2 COMPANY CONFIDENTIAL Page 5 –23 Copyright © 2009 Nokia. All rights reserved.
Page 168: Vibra
The die stacked combo memory module POP2 (1Gbit M3/ DDR SDRAM 512 Mbit) is assembled on the top of RAP3GS2v4, and located at the bottom side of the main board. RAP3GS2v4 has pads on the top of it, where POP2 is soldered. Page 5 –24 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 169: Rf Description
RM-509; RM-510; RM-511 System Module RF description Block diagram Figure 54 RF block diagram RM-509 using RF ASIC N7500 Issue 2 COMPANY CONFIDENTIAL Page 5 –25 Copyright © 2009 Nokia. All rights reserved.
Page 170: Receiver (Rx)
The transmitter functions are implemented in the RF ASIC. Even though the GSM and WCDMA signals are sent via different components, the principle of the transmission is the same. Page 5 –26 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 172 RM-509; RM-510; RM-511 Service information differences between RM-511 and RM-509 (This page left intentionally blank.) Page 6 –2 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 173 ............................6–11 Camera................................6–15 List of Figures Figure 56 RM-511 product picture ........................6–6 Figure 57 PWB differences (bottom) between RM-509 and RM-511..............6–8 Figure 58 PWB differences (top) between RM-509 and RM-511................6–9 Figure 59 Camera concept ..........................6–16 Issue 2 COMPANY CONFIDENTIAL Page 6 –3...
Page 174 RM-509; RM-510; RM-511 Service information differences between RM-511 and RM-509 (This page left intentionally blank.) Page 6 –4 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 175: Rm-511 Product Data
Service information differences between RM-511 and RM-509 RM-511 product data Nokia 3711 fold (RM-511) is a TMO variant of the Nokia 3710 fold. The key product data differences between the RM-511 and RM-509 are described below. Camera resolution RM-511: 2 Mpix...
Page 176: Product Features And Sales Package
• Integrated 2 Megapixel SMIA65 camera with 4 x digital zoom • Video recording in QVGA (8 fps) • Video player with 3GPP H.263 playback and streaming, recording and MPEG4 playback Page 6 –6 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 177: Table 4 Music
• Transceiver RM-511 • Battery BL-4S (860 mAh) • Charger AC-8 • Micro USB Connectivity Cable CA-101D • Nokia wired mono headset WH-100 • User Guide Issue 2 COMPANY CONFIDENTIAL Page 6 –7 Copyright © 2009 Nokia. All rights reserved.
Page 178: Bb Troubleshooting
The HW differences are noticeable only by taking a closer look at the PWBs. The PWB type code for RM-511 is 2TFA, for RM-509 it is 2TEA. The marking is located near the left soft key, behind the dome sheet.
Page 179 RM-509; RM-510; RM-511 Service information differences between RM-511 and RM-509 Figure 58 PWB differences (top) between RM-509 and RM-511 Issue 2 COMPANY CONFIDENTIAL Page 6 –9 Copyright © 2009 Nokia. All rights reserved.
Page 180: Reminder Light Troubleshooting
RM-509; RM-510; RM-511 Service information differences between RM-511 and RM-509 Reminder light troubleshooting Troubleshooting flow Page 6 –10 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 181: System Module
Coax 32-pin connector X2420 MicroUSB connector For data, charging and audio X2002 MicroSD connector X3200 SIM connector X2700 Microphone B2100 IHF speaker Earpiece On UI flex B8000 Issue 2 COMPANY CONFIDENTIAL Page 6 –11 Copyright © 2009 Nokia. All rights reserved.
Page 184 RM-509; RM-510; RM-511 Service information differences between RM-511 and RM-509 System module block diagram Page 6 –14 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 185: Camera
650 Mbit/s. The device baseband supports CCP class0 (specified up to 208 MHz) and CCP2 (specified up to 650 MHz). The camera is connected to the CCP2 intferface. Issue 2 COMPANY CONFIDENTIAL Page 6 –15 Copyright © 2009 Nokia. All rights reserved.
Page 189 Clock Timing Sleep and interrupt block of Tiku Continuous wave D/A-converter Digital-to-analogue converter Digital-to-analogue converter Digital Battery Interface DBus DSP controlled serial bus connected between UPP_WD2 and Helgo Issue 2 COMPANY CONFIDENTIAL Page Glossary–3 Copyright © 2009 Nokia. All rights reserved.
Page 190 High speed circuit switched data (data transmission connection faster than GSM) Hardware Input/Output IBAT Battery current Integrated circuit ICHAR Charger current Interface Integrated hands free IMEI International Mobile Equipment Identity Page Glossary–4 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 191 Software tool of DCT4.x and BB5 Personal Information Management Phase locked loop (Phone) Permanent memory General Purpose IO (PIO), USARTS and Pulse Width Modulators PURX Power-up reset Printed Wiring Board Issue 2 COMPANY CONFIDENTIAL Page Glossary–5 Copyright © 2009 Nokia. All rights reserved.
Page 192 UEME Universal Energy Management chip (Enhanced version) UEMEK See UEME User Interface UPnP Universal Plug and Play Universal Phone Processor UPP_WD2 Communicator version of DCT4 system ASIC Page Glossary–6 COMPANY CONFIDENTIAL Issue 2 Copyright © 2009 Nokia. All rights reserved.
Page 193 Wideband code division multiple access Watchdog WLAN Wireless local area network XHTML Extensible hypertext markup language Zocus Current sensor (used to monitor the current flow to and from the battery) Issue 2 COMPANY CONFIDENTIAL Page Glossary–7 Copyright © 2009 Nokia. All rights reserved.

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Nokia RM-509 Service Manual

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