Do you have a question about the 67 U Series and is the answer not in the manual?
Questions and answers
Tim Bailey
February 12, 2025
My scale shows it is connected to my Square Register as USB Scale. But the register does not respond to the scale when I place an item on the scale. The scale (6710u)and the Square Register are new.
1 comments:
Mr. Anderson
February 12, 2025
Your Brecknell 67 U Series scale may not be responding to your Square Register for several reasons:
1. Unit Not Enabled – The scale may not be set to the correct weighing unit. Ensure the desired unit is enabled in the CONFG-UNITS settings. 2. Load Cell Damage – If the scale has been damaged, it may not function correctly. Check for stability issues or errors indicating load cell damage. 3. Calibration Issues – If the calibration values are incorrect, the scale may not transmit accurate weight data. Only authorized personnel should adjust calibration settings. 4. Software or Connection Issues – Ensure the scale is properly connected via USB or Serial communication and that the Square Register recognizes it. 5. Service Required – If the scale displays a service-required message, it may need repairs or maintenance.
Check these factors to troubleshoot and resolve the issue.
Need help?
Do you have a question about the 67 U Series and is the answer not in the manual?
Questions and answers
My scale shows it is connected to my Square Register as USB Scale. But the register does not respond to the scale when I place an item on the scale. The scale (6710u)and the Square Register are new.
Your Brecknell 67 U Series scale may not be responding to your Square Register for several reasons:
1. Unit Not Enabled – The scale may not be set to the correct weighing unit. Ensure the desired unit is enabled in the CONFG-UNITS settings.
2. Load Cell Damage – If the scale has been damaged, it may not function correctly. Check for stability issues or errors indicating load cell damage.
3. Calibration Issues – If the calibration values are incorrect, the scale may not transmit accurate weight data. Only authorized personnel should adjust calibration settings.
4. Software or Connection Issues – Ensure the scale is properly connected via USB or Serial communication and that the Square Register recognizes it.
5. Service Required – If the scale displays a service-required message, it may need repairs or maintenance.
Check these factors to troubleshoot and resolve the issue.
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