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Lenovo ThinkSystem SN550 V2 Reference

Lenovo ThinkSystem SN550 V2 Reference

Messages and codes reference
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ThinkSystem SN550 V2
Messages and Codes Reference
Machine Type: 7X16

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Summary of Contents for Lenovo ThinkSystem SN550 V2

  • Page 1 ThinkSystem SN550 V2 Messages and Codes Reference Machine Type: 7X16...
  • Page 2 Before using this information and the product it supports, be sure to read and understand the safety information and the safety instructions, which are available at: http://thinksystem.lenovofiles.com/help/topic/safety_documentation/pdf_files.html In addition, be sure that you are familiar with the terms and conditions of the Lenovo warranty for your server, which can be found at: http://datacentersupport.lenovo.com/warrantylookup Fourth Edition (August 2021) ©...

  • Page 3: Table Of Contents

    List of UEFI events....143 Index ....205 © Copyright Lenovo 2021, 2021...
  • Page 4 ThinkSystem SN550 V2 Messages and Codes Reference...

  • Page 5: Chapter 1. Introduction

    Lenovo XClarity Provisioning Manager (although these events are not stored in the event log). Use this section to view the events that can be generated by Lenovo XClarity Controller, UEFI, or the Lenovo XClarity Provisioning Manager. For each event, a user action is available to help you understand what must be done to resolve the issue.
  • Page 6 ThinkSystem SN550 V2 Messages and Codes Reference...

  • Page 7: Chapter 2. Xclarity Controller Events

    Chapter 2. XClarity Controller events When a hardware event is detected by the Lenovo XClarity Controller on the server, the Lenovo XClarity Controller writes that event in the system-event log on the server. Notes: Event identifier (ID) is a unique identifier used to search for XCC events. The event message may have one or more arguments, which could be replaceable text of FRU name or sensor name to identify the failed component.

  • Page 8: Xcc Events That Automatically Notify Support

    If you have configured this function and this field is set to Yes, Lenovo Support will be notified automatically if the event is generated. While you wait for Lenovo Support to call, you can perform the recommended actions for the event.

  • Page 9: Xcc Events Organized By Severity

    Table 1. Events that automatically notify Support (continued) Message String Event ID FQXSPIO0011N An Uncorrectable Error has occurred on [SensorElementName]. FQXSPIO0015M Fault in slot [PhysicalConnectorSystemElementName] on system [ComputerSystemElementName]. FQXSPMA0007L Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. FQXSPMA0008N Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
  • Page 10 FQXSPDM4006I User [arg1] has generated a new encryption key and certificate Informational signing request for the TKLM client. FQXSPDM4007I User [arg1] has imported a signed certificate for the TKLM client from Informational [arg2]. ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 11 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPDM4008I User [arg1] has imported a server certificate for the TKLM server. Informational FQXSPDM4009I User [arg1] has [arg2] file [arg3] from [arg4]. Informational FQXSPDM4010I Inventory data collecting and processing complete for [arg1], Informational sequence number is [arg2].
  • Page 12 Refer to RAID Logs under Server Management, Local Storage, for details.([arg1],[arg2],[arg3],[arg4],[arg5]) The bare metal connection process has been started. Informational FQXSPFC4000I FQXSPFC4001I The bare metal update application reports a status of [arg1]. Informational FQXSPFC4002I System running in setup. Informational ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 13 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPFC4003I UEFI deployment boot mode is enabled for NextBoot. Informational FQXSPFC4004I UEFI deployment boot mode is enabled for NextAc. Informational FQXSPFC4005I UEFI deployment boot mode has been disabled. Informational FQXSPFW0003I The System [ComputerSystemElementName] encountered firmware...
  • Page 14 Informational FQXSPNM4027I IPv6 stateless auto-configuration disabled by user [arg1]. Informational Informational FQXSPNM4028I ENET[[arg1]] IPv6-LinkLocal:HstName=[arg2], IP@=[arg3] ,Pref=[arg4] Informational FQXSPNM4029I ENET[[arg1]] IPv6-Static:HstName=[arg2], IP@=[arg3] ,Pref=[arg4], GW@=[arg5] . FQXSPNM4030I ENET[[arg1]] DHCPv6-HSTN=[arg2], DN=[arg3], IP@=[arg4], Pref= Informational [arg5], DNS1@=[arg5]. ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 15 User [arg1] has set the SMTP Server reverse-path to [arg2]. Informational FQXSPNM4052I DHCP specified hostname is set to [arg1] by user [arg2]. Informational FQXSPNM4053I DNS discovery of Lenovo XClarity Administrator has been [arg1] by Informational user [arg2]. FQXSPNM4054I The hostname from DHCP is [arg1] by user [arg2]. Informational FQXSPNM4055I The hostname from DHCP is invalid.
  • Page 16 The new minimum power cap value has returned below the power cap Informational value. FQXSPPP4022I The server was restarted for an unknown reason. Informational FQXSPPP4023I The server is restarted by chassis control command. Informational FQXSPPP4024I The server was reset via push button. Informational ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 17 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPPP4025I The server was powered-up via power push button. Informational FQXSPPP4026I The server was restarted when the watchdog expired.. Informational FQXSPPP4027I The server was restarted for OEM reason. Informational FQXSPPP4028I The server was automatically powered on because the power restore...
  • Page 18 FQXSPPW2079I Sensor [SensorElementName] has deasserted the transition to non- Informational recoverable. FQXSPPW2101I Redundancy Degraded for [RedundancySetElementName] has Informational deasserted. FQXSPPW2104I Non-redundant:Sufficient Resources from Redundancy Degraded or Informational Fully Redundant for [RedundancySetElementName] has deasserted. ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 19 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPPW2110I Non-redundant:Insufficient Resources for Informational [RedundancySetElementName] has deasserted. FQXSPPW2118I The current chassis configuration is now compatible to support for Informational PMEM operation. FQXSPPW2120I The current PSU in the chassis is now compatible with ThinkSystem Informational SN550 V2.
  • Page 20 FQXSPSE4017I User [arg1] created. Informational FQXSPSE4018I User [arg1] removed. Informational FQXSPSE4019I User [arg1] password modified. Informational FQXSPSE4020I User [arg1] role set to [arg2]. Informational FQXSPSE4021I User [arg1] custom privileges set: [arg2][arg3][arg4][arg5][arg6][arg7] Informational [arg8]. ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 21 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPSE4022I User [arg1] for SNMPv3 set: AuthenticationProtocol=[arg2], Informational PrivacyProtocol=[arg3], AccessType=[arg4], HostforTraps=[arg5]. FQXSPSE4023I SSH Client key added for user [arg1]. Informational FQXSPSE4024I SSH Client key imported for user [arg1] from [arg2]. Informational FQXSPSE4025I SSH Client key removed from user [arg1].
  • Page 22 Sensor [SensorElementName] has deasserted the transition to non- Informational recoverable. FQXSPUN2030I Device [LogicalDeviceElementName] has been removed from unit Informational [PhysicalPackageElementName]. FQXSPUN2050I The RAID controller in PCI slot [arg1] is no longer in critical status. Informational ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 23 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPUP0002I A firmware or software change occurred on system Informational [ComputerSystemElementName]. FQXSPUP4001I Flash of [arg1] from [arg2] succeeded for user [arg3] . Informational FQXSPUP4002I Flash of [arg1] from [arg2] failed for user [arg3]. Informational FQXSPWD0000I Watchdog Timer expired for [WatchdogElementName].
  • Page 24 FQXSPFW0000N The System [ComputerSystemElementName] encountered a POST Error Error. FQXSPFW0001N Firmware BIOS (ROM) corruption was detected on system Error [ComputerSystemElementName] during POST. FQXSPFW0002N The System [ComputerSystemElementName] encountered a firmware Error hang. ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 25 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPIO0003N A diagnostic interrupt has occurred on system Error [ComputerSystemElementName]. FQXSPIO0004L A bus timeout has occurred on bus [SensorElementName]. Error FQXSPIO0006N A software NMI has occurred on system Error [ComputerSystemElementName].

  • Page 26: List Of Xclarity Controller Events

    Please attempt to flash the FPGA firmware to the same level on all nodes/servers. List of XClarity Controller events This section lists all messages that can be sent from the XClarity Controller. • FQXSPBR4000I: Management Controller [arg1]: Configuration restored from a file by user [arg2]. ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 27 3. If problem persists, collect Service Data log. 4. Contact Lenovo Support. • FQXSPBR4002I: Management Controller [arg1] Reset was caused by restoring default values. This message is for the use case where a Management Controller has been reset due to a user restoring the configuration to default values.
  • Page 28 This message is for the use case where a user restores a Management Controller configuration from a file and it completes. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0136 User Action: ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 29 1. Retry the operation. 2. AC cycle the system. 3. If Problem persists, collect Service Data log. 4. Contact Lenovo Support. • FQXSPBR4008I: Management Controller [arg1]: Configuration restoration from a file by user [arg2] failed to start. This message is for the use case where a user restores a Management Controller configuration from a file and the restoration fails to start.
  • Page 30 Complete the following steps: 1. Ensure fans are installed correctly. 2. If fan is installed with issue, please reseat the fan. 3. If the problem still exists, please contact Lenovo Support. • FQXSPCA0007J: Numeric sensor [NumericSensorElementName] going high (upper non-critical) has asserted.
  • Page 31 2. If the problem still exists, check XCC Web GUI to check if the temporature value is still higher than system specfication in the publication. 3. Please contact Lenovo Support. • FQXSPCA0011N: Numeric sensor [NumericSensorElementName] going high (upper non- recoverable) has asserted.
  • Page 32 Information only; no action is required • FQXSPCA2007I: Numeric sensor [NumericSensorElementName] going high (upper non-critical) has deasserted. This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has deasserted. ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 33 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Warning - Temperature SNMP Trap ID: 12 CIM Prefix: PLAT CIM ID: 0491 User Action: Information only; no action is required • FQXSPCA2009I: Numeric sensor [NumericSensorElementName] going high (upper critical) has deasserted.
  • Page 34 • FQXSPCN4001I: Remote Control session started by user [arg1] in [arg2] mode. Remote Control session started Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0128 User Action: Information only; no action is required. ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 35 2. If the problem still exists, please remove and re-install CMOS battery for 30 seconds to clear CMOS contents. 3. If the problem still exists, please contact Lenovo service. • FQXSPCR2001I: Sensor [SensorElementName] has deasserted the transition to non-recoverable from a less severe state.
  • Page 36 Information only; no action is required. • FQXSPDM4002I: Device [arg1] VPD is not valid. The VPD for a device is invalid Severity: Warning Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 37 CIM Prefix: IMM CIM ID: 0142 User Action: Collect Service Data log and contact Lenovo Support. • FQXSPDM4003I: TKLM servers set by user [arg1]: TKLMServer1=[arg2] Port=[arg3], TKLMServer2= [arg4] Port=[arg5], TKLMServer3=[arg6] Port=[arg7], TKLMServer4=[arg8] Port=[arg9]. A user configured the TKLM servers Severity: Info...
  • Page 38 This message is for the use case when an implementation has detected a Sensor transitioned to non- critical from normal. Severity: Warning Serviceable: Yes Automatically notify Support: No Alert Category: Warning - Other SNMP Trap ID: 60 CIM Prefix: PLAT CIM ID: 0520 ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 39 User Action: Use Storcli or LSA to check if there is any warning or critical RAID event. • FQXSPEA0002M: Sensor [SensorElementName] has transitioned to critical from a less severe state. This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe.
  • Page 40 • FQXSPEM4003I: LED [arg1] state changed to [arg2] by [arg3]. A user has modified the state of an LED Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0071 ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 41 User Action: Information only; no action is required. • FQXSPEM4004I: SNMP [arg1] enabled by user [arg2] . A user enabled SNMPv1 or SNMPv3 or Traps Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0073 User Action: Information only;...
  • Page 42 Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0196 User Action: Information only; no action is required. • FQXSPEM4012I: User [arg1] made system [arg2] Encapsulation lite Mode. ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 43 Encapsulation lite mode status change Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0201 User Action: Information only; no action is required. • FQXSPEM4013I: Battery error was detected by RAID controller. The battery unit needs replacement.([arg1],[arg2],[arg3],[arg4],[arg5]) Battery error was detected by RAID controller Severity: Info...
  • Page 44 Connectivity issue detected with the enclosure/chassis Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0208 User Action: ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 45 Information only; no action is required. • FQXSPEM4020I: Fan problem detected with the enclosure/chassis. Please check the enclosure/ chassis unit fan for correct operation.([arg1],[arg2],[arg3],[arg4],[arg5]) Fan problem detected with the enclosure/chassis Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0209 User Action:...
  • Page 46 CIM Prefix: IMM CIM ID: 0215 User Action: Information only; no action is required. • FQXSPEM4028I: The port [arg1] of PCIe device [arg2] at [arg3] has link [arg4]. PCI device link Severity: Info Serviceable: No ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 47 Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0220 User Action: Information only; no action is required. • FQXSPEM4029I: All PCIe slots on [arg1] may not be functional based upon your current CPU population.
  • Page 48 • FQXSPFC4005I: UEFI deployment boot mode has been disabled. UEFI deployment boot mode has been disabled Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0199 ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 49 3. Undo recent system changes (settings or devices added). Verify that the system boots. Then, re- install options one at a time to locate the problem. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this error. Update UEFI firmware if applicable.
  • Page 50 3. Undo recent system changes (settings or devices added). Verify that the system boots. Then, re- install options one at a time to locate the problem. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this error. Update UEFI firmware if applicable.
  • Page 51 If the NMI button has not been pressed, complete the following steps: 1. Reboot the system. 2. If error still exists, then collect serivce log and contact Lenovo Support. • FQXSPIO0004L: A bus timeout has occurred on bus [SensorElementName]. This message is for the use case when an implementation has detected a Bus Timeout.
  • Page 52 2. Check the event log of XClarity Controller for additional information about failing components. 3. If there are no entries related to the error in the event log, contact Lenovo support. • FQXSPIO0013N: A Fatal Bus Error has occurred on bus [SensorElementName].
  • Page 53 CIM Prefix: PLAT CIM ID: 0244 User Action: Complete the following steps: 1. Check Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error. 2. If the problem persists, collect Service Data log.
  • Page 54 Information only; no action is required • FQXSPIO2006I: System [ComputerSystemElementName] has recovered from an NMI. This message is for the use case when an implementation has detected a Software NMI has been Recovered from. ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 55 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Other SNMP Trap ID: 50 CIM Prefix: PLAT CIM ID: 0230 User Action: Information only; no action is required • FQXSPIO2007I: A PCI PERR recovery has occurred on system [ComputerSystemElementName]. This message is for the use case when an implementation has detected a PCI PERR recovered.
  • Page 56 4. Reseat all DIMMs ensuring that DIMMs are installed in the correct population sequence, according to the service information for this product. 5. Clear CMOS memory on system board by reseating CMOS battery. Note that all firmware settings will revert to the defaults. ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 57 6. Reflash UEFI firmware. 7. If problem persists, collect Service Data log. 8. Contact Lenovo Support. • FQXSPMA0007L: Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. This message is for the use case when an implementation has detected a Memory Scrub failure.
  • Page 58 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this memory error. 5. If problem recurs on the same DIMM connector, inspect connector for damage. If damage found or problem persists, collect Service Data log.
  • Page 59 5. If problem recurs on the same DIMM connector, inspect connector for damage. If damage found or problem persists, collect Service Data log. 6. Contact Lenovo Support. • FQXSPMA0012M: An Over-Temperature Condition has been detected on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
  • Page 60 This message is for the use case when an implementation has detected a Memory Scrub failure recovery. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Memory SNMP Trap ID: 41 CIM Prefix: PLAT CIM ID: 0137 User Action: Information only; no action is required ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 61 • FQXSPMA2010I: [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no longer Throttled. This message is for the use case when an implementation has detected Memory is no longer Throttled. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0143 User Action:...
  • Page 62 Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0005 User Action: Information only; no action is required. • FQXSPNM4004I: Ethernet locally administered MAC address modified from [arg1] to [arg2] by user [arg3]. ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 63 This message is for the use case where a user modifies the Ethernet Port MAC address setting. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0006 User Action: Information only; no action is required. •...
  • Page 64 This message is for the use case where a Management Controller IP address and configuration has been assigned by the DHCP server. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0022 ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 65 User Action: Information only; no action is required. • FQXSPNM4012I: ENET[[arg1]] IP-Cfg:HstName=[arg2], IP@=[arg3] ,NetMsk=[arg4], GW@=[arg5] . This message is for the use case where a Management Controller IP address and configuration has been assigned statically using user data. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none...
  • Page 66 Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0046 User Action: Information only; no action is required. • FQXSPNM4020I: IPv6 enabled by user [arg1] . ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 67 IPv6 protocol is enabled by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0047 User Action: Information only; no action is required. • FQXSPNM4021I: IPv6 disabled by user [arg1] . IPv6 protocol is disabled by user Severity: Info Serviceable: No...
  • Page 68 Information only; no action is required. • FQXSPNM4028I: ENET[[arg1]] IPv6-LinkLocal:HstName=[arg2], IP@=[arg3] ,Pref=[arg4] . IPv6 Link Local address is active Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 69 CIM Prefix: IMM CIM ID: 0055 User Action: Information only; no action is required. • FQXSPNM4029I: ENET[[arg1]] IPv6-Static:HstName=[arg2], IP@=[arg3] ,Pref=[arg4], GW@=[arg5] . IPv6 Static address is active Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0056 User Action: Information only;...
  • Page 70 User Action: Information only; no action is required. • FQXSPNM4036I: Web-HTTPS port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the Web HTTPS port number Severity: Info Serviceable: No ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 71 Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0064 User Action: Information only; no action is required. • FQXSPNM4037I: CIM/XML HTTP port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the CIM HTTP port number Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 72 • FQXSPNM4044I: Telnet [arg1] by user [arg2]. A user enables or disables Telnet services Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0087 User Action: ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 73 Information only; no action is required. • FQXSPNM4045I: DNS servers set by user [arg1]: UseAdditionalServers=[arg2], PreferredDNStype= [arg3], IPv4Server1=[arg4], IPv4Server2=[arg5], IPv4Server3=[arg6], IPv6Server1=[arg7], IPv6Server2=[arg8], IPv6Server3=[arg9]. A user configures the DNS servers Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0088 User Action:...
  • Page 74 DHCP specificed hostname is set by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0216 User Action: Information only; no action is required. ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 75 • FQXSPNM4053I: DNS discovery of Lenovo XClarity Administrator has been [arg1] by user [arg2]. DNS discovery of Lenovo XClarity Administrator Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0217 User Action: Information only;...
  • Page 76 • FQXSPOS4002I: Watchdog [arg1] Failed to Capture Screen. This message is for the use case where an operating system error has occurred and the screen capture failed. Severity: Error Serviceable: No Automatically notify Support: No Alert Category: System - other ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 77 3. Reinstall the RNDIS or cdc_ether device driver for the operating system. 4. Disable the watchdog. 5. If problem persists, collect Service Data log. 6. Contact Lenovo Support.Check the integrity of the installed operating system. • FQXSPOS4004I: Operating System status has changed to [arg1]. Operating System status change...
  • Page 78 • FQXSPOS4009I: OS Crash Video Captured. This message is for the use case where OS Crash Video Captured. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 79 2. Check if the crash video recording is enabled 3. If problem persists, collect Service Data log. 4. Contact Lenovo Support. • FQXSPPP4000I: Attempting to [arg1] server [arg2] by user [arg3]. This message is for the use case where a user is using the Management Controller to perform a power function on the system.
  • Page 80 • FQXSPPP4006I: The minimum power cap value changed from [arg1] watts to [arg2] watts. Minimum Power Cap value changed Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 81 CIM Prefix: IMM CIM ID: 0114 User Action: Information only; no action is required. • FQXSPPP4007I: The maximum power cap value changed from [arg1] watts to [arg2] watts. Maximum Power Cap value changed Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0115...
  • Page 82 Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0122 User Action: Information only; no action is required. • FQXSPPP4015I: Dynamic Power Savings mode has been turned on by user [arg1]. ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 83 Dynamic Power Savings mode turned on by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0123 User Action: Information only; no action is required. • FQXSPPP4016I: Dynamic Power Savings mode has been turned off by user [arg1]. Dynamic Power Savings mode turned off by user Severity: Info Serviceable: No...
  • Page 84 • FQXSPPP4023I: The server is restarted by chassis control command. Server is restarted by chassis control command Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 85 CIM Prefix: IMM CIM ID: 0167 User Action: Information only; no action is required. • FQXSPPP4024I: The server was reset via push button. Server was reset via push button Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0168 User Action:...
  • Page 86 • FQXSPPP4031I: The server was power-cycled via Platform Event Filter. Server was power-cycled via Platform Event Filter Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0175 User Action: ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 87 Information only; no action is required. • FQXSPPP4032I: The server was soft reset. Server was soft reset Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0176 User Action: Information only;...
  • Page 88 CIM Prefix: IMM CIM ID: 0183 User Action: Information only; no action is required. • FQXSPPP4040I: The server was powered off via Platform Event Filter. Server was power off via Platform Event Filter ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 89 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0184 User Action: Information only; no action is required. • FQXSPPP4041I: The server was powered off via Real Time Clock (scheduled power off). Server was powered up via Real Time Clock (scheduled power off) Severity: Info Serviceable: No...
  • Page 90 • FQXSPPP4049I: Management Controller [arg1] reset was initiated by Front Panel. Management Controller reset was initiated by Front Panel Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0252 ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 91 User Action: Information only; no action is required. • FQXSPPP4050I: Management Controller [arg1] reset was initiated to activate PFR Firmware. Management Controller reset was initiated to activate PFR Firmware. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0253 User Action:...
  • Page 92 CIM Prefix: PLAT CIM ID: 0042 User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or UEFI firmware update that applies to this processor error. 2. Reboot system. 3. If problem persists, collect Service Data log.
  • Page 93 Complete the following steps: 1. If the system board or firmware was just updated, check the Lenovo Support site for an applicable service bulletin or firmware update that applies to this processor error. 2. If problem persists, collect Service Data log.
  • Page 94 • FQXSPPW0002L: [PowerSupplyElementName] has Failed. This message is for the use case when an implementation has detected a Power Supply has failed. Severity: Error Serviceable: Yes Automatically notify Support: Yes Alert Category: Critical - Power ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 95 1. Check system spec and replace the power supply unit with the same supported specification on server proven plan ( https://static.lenovo.com/us/en/serverproven/flex/8721_7893.shtml ) • FQXSPPW0003G: Failure predicted on [PowerSupplyElementName]. This message is for the use case when an implementation has detected a Power Supply failure is predicted.
  • Page 96 Automatically notify Support: No Alert Category: Warning - Voltage SNMP Trap ID: 13 CIM Prefix: PLAT CIM ID: 0476 User Action: It is recommended to replace the CMOS battery with a new one. ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 97 • FQXSPPW0035M: Numeric sensor [NumericSensorElementName] going low (lower critical) has asserted. This message is for the use case when an implementation has detected a Lower Critical sensor going low has asserted. Severity: Error Serviceable: Yes Automatically notify Support: Yes Alert Category: Critical - Voltage SNMP Trap ID: 1 CIM Prefix: PLAT CIM ID: 0480 User Action:...
  • Page 98 2. Check the event log in XClarity Controller (XCC)/CMM2 Web GUI to the detail information to reseat/ reinstall/upgrade the power supply unit. 3. If the problem still exists, please contact Lenovo Support • FQXSPPW0062M: Sensor [SensorElementName] has transitioned to critical from a less severe state.
  • Page 99 If the problem remains, replace the system board (trained technician only). 3. Contact local service provider. To locate a reseller authorized by Lenovo to provide warranty service, go to http://www.ibm.com/partnerworld and click Business Partner Locator.
  • Page 100 User Action: Complete the following steps: 1. Check the PSU configuration in the chassis. https://lenovopress.com/lp1397 All the PSU in the chassis must meet the latest chassis (8721) SPP list. https://static.lenovo.com/us/en/serverproven/ flex/8721_7893.shtml 2. If the issue persists, call Lenovo service for assistant •...
  • Page 101 User Action: Complete the following steps: 1. 1.Update the CMM firmware to version 2.70 or later 2. 2.If the issue persists, Contact Lenovo Support for assitance. • FQXSPPW2001I: [PowerSupplyElementName] has been removed from container [PhysicalPackageElementName]. This message is for the use case when an implementation has detected a Power Supply has been removed.
  • Page 102 This message is for the use case when an implementation has detected a Power Unit that has been Enabled. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Power On SNMP Trap ID: 24 CIM Prefix: PLAT CIM ID: 0107 ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 103 User Action: Information only; no action is required • FQXSPPW2018I: [PowerSupplyElementName] out-of-range has returned to a Normal Input State. This message is for the use case when an implementation has detected a Power Supply that has input that has returned to normal. Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 104 • FQXSPPW2063I: Sensor [SensorElementName] has transitioned to a less severe state from critical. This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 105 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Voltage SNMP Trap ID: 1 CIM Prefix: PLAT CIM ID: 0523 User Action: Information only; no action is required • FQXSPPW2079I: Sensor [SensorElementName] has deasserted the transition to non-recoverable. This message is for the use case when an implementation has detected that the Sensor transition to non- recoverable has deasserted.
  • Page 106 Information only; no action is required. • FQXSPPW2120I: The current PSU in the chassis is now compatible with ThinkSystem SN550 V2. This message is for the use case when an implementation has detected the current PSU in the chassis is now compatible with ThinkSystem SN550 V2.
  • Page 107 • FQXSPPW4001I: PCIe Power Brake for [arg1] has been [arg2]. This message is for the use case where PCIe Power Brake. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0243 User Action: Information only;...
  • Page 108 CIM Prefix: PLAT CIM ID: 0164 User Action: Complete the following steps: 1. Check the Support Portal ( http://support.lenovo.com/ ) for service bulletins and TECH tips and firmware update related to your drive. 2. Check for any other RAID-related error.
  • Page 109 Automatically notify Support: Yes Alert Category: System - Predicted Failure SNMP Trap ID: 27 CIM Prefix: PLAT CIM ID: 0168 User Action: Replace identified drive at the next maintenance period. • FQXSPSD0003I: Hot Spare enabled for [ComputerSystemElementName]. This message is for the use case when an implementation has detected a Hot Spare has been Enabled. Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 110 Alert Category: System - Other SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0178 User Action: Information only; no action is required • FQXSPSD0008L: Array failed on drive [arg1] in the enclosure/chassis (MTM-S/N: [arg2]). ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 111 This message is for the use case when an implementation has detected that an Array Failed. Severity: Error Serviceable: Yes Automatically notify Support: Yes Alert Category: Critical - Hard Disk drive SNMP Trap ID: 5 CIM Prefix: PLAT CIM ID: 0176 User Action: Complete the following steps: 1.
  • Page 112 • FQXSPSD2007I: Rebuild completed for Array in system [ComputerSystemElementName]. This message is for the use case when an implementation has detected that an Array Rebuild has Completed. Severity: Info Serviceable: No Automatically notify Support: No ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 113 Alert Category: System - Other SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0179 User Action: Information only; no action is required • FQXSPSD2008I: Drive [arg1] in the enclosure/chassis(MTM-SN: [arg2]) has been enabled. This message is for the use case when an implementation has detected a Drive was Enabled. Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 114 Alert Category: System - Other SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0179 User Action: Information only; no action is required • FQXSPSE4000I: Certificate Authority [arg1] has detected a [arg2] Certificate Error. ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 115 1. Make sure that the certificate that you are importing is correct and properly generated. 2. If problem persists, collect Service Data log. 3. Contact Lenovo Support. • FQXSPSE4001I: Remote Login Successful. Login ID: [arg1] using [arg2] from [arg3] at IP address [arg4].
  • Page 116 Severity: Error Serviceable: No Automatically notify Support: No Alert Category: System - other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0034 User Action: Complete the following steps until the problem is solved: ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 117 1. Make sure that the certificate that you are importing is correct and properly generated / certificate CSR is correct 2. If problem persists, collect Service Data log. 3. Contact Lenovo Support. • FQXSPSE4007I: Security: Userid: [arg1] using [arg2] had [arg3] login failures from an SSH client at IP address [arg4].
  • Page 118 CIM Prefix: IMM CIM ID: 0093 User Action: Information only; no action is required. • FQXSPSE4014I: SSH [arg1] by user [arg2]. A user enables or disables SSH services Severity: Info Serviceable: No Automatically notify Support: No ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 119 Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0094 User Action: Information only; no action is required. • FQXSPSE4015I: Global Login General Settings set by user [arg1]: AuthenticationMethod=[arg2], LockoutPeriod=[arg3], SessionTimeout=[arg4]. A user changes the Global Login General Settings Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 120 Information only; no action is required. • FQXSPSE4022I: User [arg1] for SNMPv3 set: AuthenticationProtocol=[arg2], PrivacyProtocol= [arg3], AccessType=[arg4], HostforTraps=[arg5]. User account SNMPv3 settings changed Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 121 SNMP Trap ID: CIM Prefix: IMM CIM ID: 0105 User Action: Information only; no action is required. • FQXSPSE4023I: SSH Client key added for user [arg1]. User locally defined an SSH Client key Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0106...
  • Page 122 This message is for the use case where a user has failed to log in to a Management Controller from IPMI serial client Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Remote Login ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 123 SNMP Trap ID: 30 CIM Prefix: IMM CIM ID: 0155 User Action: Information only; no action is required. • FQXSPSE4031I: Remote Login Successful. Login ID: [arg1] from [arg2] serial interface. This message is for the use case where a user successfully logs in to a Management Controller. Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 124 Minimum TLS level modified Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0219 User Action: Information only; no action is required. ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 125 • FQXSPSE4039I: Temporary user account [arg1] is created by inband tool. Temporary user account create Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0228 User Action: Information only;...
  • Page 126 CIM Prefix: IMM CIM ID: 0242 User Action: Information only; no action is required. • FQXSPSE4047I: Role [arg1] is [arg2] and assigned with custom privileges [arg3][arg4][arg5][arg6] [arg7][arg8][arg9][arg10][arg11] by user [arg12] . Role create modify and assign ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 127 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0246 User Action: Information only; no action is required. • FQXSPSE4048I: Role [arg1] is removed by user [arg2]. Role is removed Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 128 CIM Prefix: IMM CIM ID: 0096 User Action: Information only; no action is required. • FQXSPSS4003I: License key for [arg1] removed by user [arg2]. A user removes a License Key Severity: Info Serviceable: No Automatically notify Support: No ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 129 Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0097 User Action: Information only; no action is required. • FQXSPSS4004I: Test Call Home Generated by user [arg1]. Test Call Home generated by user. Severity: Info Serviceable: No Automatically notify Support: Yes Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0134...
  • Page 130 This message is for the use case where a Management Controller clock has been set from the Network Time Protocol server. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0033 User Action: ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 131 Complete the following steps until the problem is solved: 1. Make sure that the certificate that you are importing is correct. 2. Try to import the certificate again. • FQXSPTR4001I: Date and Time set by user [arg1]: Date=[arg2], Time-[arg3], DST Auto-adjust= [arg4], Timezone=[arg5].
  • Page 132 1. Please check XCC/CMM2 web GUI to see the identified error. 2. Check system event log to fix the error. 3. If the problem still exists, please contact Lenovo service. • FQXSPUN0023N: Sensor [SensorElementName] has transitioned to non-recoverable. This message is for the use case when an implementation has detected a Sensor transitioned to non- recoverable.
  • Page 133 CIM Prefix: PLAT CIM ID: 0530 User Action: Complete the following steps: 1. Check the Lenovo support site for an applicable service bulletin or firmware update that applies to this error. 2. Reboot the system. 3. If the error continues, please contact Lenovo support to replace the system-board assembly (trained technician only).
  • Page 134 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Other SNMP Trap ID: 50 CIM Prefix: PLAT CIM ID: 0523 User Action: Information only; no action is required ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 135 • FQXSPUN2023I: Sensor [SensorElementName] has deasserted the transition to non-recoverable. This message is for the use case when an implementation has detected that the Sensor transition to non- recoverable has deasserted. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Other SNMP Trap ID: 50 CIM Prefix: PLAT CIM ID: 0531 User Action:...
  • Page 136 Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0035 User Action: Information only; no action is required. • FQXSPUP4002I: Flash of [arg1] from [arg2] failed for user [arg3]. ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 137 4. If problem persists, collect Service Data log. 5. Contact Lenovo Support. • FQXSPUP4004I: XCC firmware mismatch between nodes/servers [arg1] and [arg2]. Please attempt to flash the XCC firmware to the same level on all nodes/servers.
  • Page 138 Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0370 User Action: Information only; no action is required • FQXSPWD0002I: Powering off system [ComputerSystemElementName] initiated by watchdog [WatchdogElementName]. ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 139 This message is for the use case when an implementation has detected a Poweroff by Watchdog has occurred. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0372 User Action: Information only;...
  • Page 140 ThinkSystem SN550 V2 Messages and Codes Reference...

  • Page 141: Chapter 3. Uefi Events

    UEFI error messages can be generated when the server starts up (POST) or while the server is running. UEFI error messages are logged in the Lenovo XClarity Controller event log in the server. For each event code, the following fields are displayed: Event identifier An identifier that uniquely identifies an event.
  • Page 142 TPM Firmware will be updated from TPM2.0 to TPM1.2. Informational FQXSFPU4049I TPM Firmware update successful. Informational FQXSFPU4059I User requested to skip freezing lock of AHCI-attached SATA drives. Informational System UEFI accepted the request and will execute priot to OS boot. ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 143 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFPU4060I Skipped freezing lock of AHCI-attached SATA drives. Informational FQXSFPU4061I Restored default locking behavior of AHCI-attached SATA drives. Informational FQXSFPU4080I Host Power-On password has been changed. Informational FQXSFPU4081I Host Power-On password has been cleared.
  • Page 144 FQXSFPU4035M TPM Firmware recovery failed. TPM chip may be damaged. Warning FQXSFPU4040M TPM selftest has failed. Warning FQXSFPU4043G TPM Firmware update aborted. System is rebooting... Warning FQXSFPU4050G Failed to update TPM Firmware. Warning ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 145 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFPU4051G Undefined TPM_POLICY found Warning FQXSFPU4052G TPM_POLICY is not locked Warning Warning FQXSFPU4053G System TPM_POLICY does not match the planar. FQXSFPU4054G TPM card logical binding has failed. Warning FQXSFPU4057I Secure boot variable is being accessed with an unauthorized Warning...
  • Page 146 A discrepancy has been detected in the number of cores reported by Error one or more processors within the system. FQXSFPU0005K A mismatch between the maximum allowed UPI link speed has been Error detected for one or more processors. ThinkSystem SN550 V2 Messages and Codes Reference...

  • Page 147: List Of Uefi Events

    Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFPU0006K A power segment mismatch has been detected for one or more Error processors. FQXSFPU0007K Processors have mismatched Internal DDR Frequency Error FQXSFPU0008K A core speed mismatch has been detected for one or more Error processors.
  • Page 148 • FQXSFDD0005M: DRIVER HEALTH PROTOCOL: Disconnect Controller Failed. Requires 'Reboot'. Severity: Warning User Action: Complete the following steps: 1. Reboot the system to reconnect the controller. 2. Reflash the adapter firmware. 3. If the problem persists, collect Service Data logs. ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 149 Severity: Warning User Action: Complete the following steps: 1. Check Lenovo support site for an applicable service bulletin or UEFI firmware update that applies to this error. 2. A/C cycle the system. 3. If the problem persists, collect Service Data logs.
  • Page 150 [arg2] and processor [arg3] port [arg4]. Severity: Error User Action: Complete the following steps: 1. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this error. 2. If the problem persists, collect Service Data logs. 3. Contact Lenovo Support.
  • Page 151 User Action: Complete the following steps: 1. Check Lenovo support site for an applicable device driver, firmware update, version of service information for this product or other information that applies to this error. Load new device driver and any required firmware updates.
  • Page 152 1. If this PCIe device and/or any attached cables were recently installed, moved, serviced or upgraded, reseat adapter and any attached cables. 2. Check Lenovo support site for any applicable service bulletin or UEFI or adapter firmware update that applies to this error.(NOTE: It may be necessary to disable unused option ROMs from UEFI F1 setup, OneCLI utility, or using adapter manufacturer utilities so that adapter firmware can be updated.)
  • Page 153 2. Move the adapter to a different system slot, if available. 3. Check Lenovo support site for any applicable service bulletin or UEFI or adapter firmware update that applies to this error. Chapter 3...
  • Page 154 1. Check the log for a separate error related to an associated PCIe device and resolve that error. 2. Check the Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error.
  • Page 155 1. Check the log for a separate error related to an associated PCIe device and resolve that error. 2. Check the Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error.
  • Page 156 1. Check the log for a separate error related to an associated PCIe NVME disk, and resolve that error. 2. Check the Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error.
  • Page 157 1. Reseat the affected DIMM (Note: The event Log might contain a recent FQXSFMA0011I event denoting detected change in DIMM population that could be related to this problem.) 2. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this memory error.
  • Page 158 • FQXSFMA0008M: DIMM [arg1] has failed the POST memory test. [arg2] Severity: Error User Action: Complete the following steps: 1. If the DIMM configuration was changed prior to this failure verify that the DIMMs are installed in the correct population sequence. ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 159 3. If the DIMMs have been upgraded just prior to the issue than update uEFI to the latest version. 4. If the problem persists, collect Service Data logs. 5. Contact Lenovo Support. • FQXSFMA0009I: Invalid memory configuration for Mirror Mode has been recovered. [arg1]...
  • Page 160 1. Reseat affected DIMM (Note: The event Log might contain a recent FQXSFMA0011I event denoting detected change in DIMM population that could be related to this problem.) 2. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this memory error.
  • Page 161 DIMM connector on that memory channel. 2. If no problem is observed on the BBU connectors or the problem persists, Check the Lenovo support site for an applicable service bulletin or firmware update that applies to this memory error.
  • Page 162 1. Reseat the affected DIMM (Note: The event Log might contain a recent FQXSFMA0011I event denoting detected change in DIMM population that could be related to this problem.) 2. Boot to F1 setup and re-enable the DIMM. Reboot the system. ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 163 2. Back up data. 3. Check if the PMEM meets warranty terms. a. If the PMEM meets the warranty terms, contact Lenovo Support for PMEM replacement. b. If the PMEM does not meet the warranty terms, order a new comparable PMEM through an authorized Lenovo reseller.
  • Page 164 Check for “Remaining Life” of spare blocks on the XCC Web GUI. 3. Check if the PMEM meets warranty terms. a. If the PMEM meets the warranty terms, contact Lenovo Support for PMEM replacement. b. If the PMEM does not meet the warranty terms, order a new comparable PMEM through an authorized Lenovo reseller.
  • Page 165 3. This error message will provide the UID of the missing PMEM, 4. Use Lenovo Service Client or contact Lenovo Support to parse log to get correct location for PMEM Find the missing PMEM and install it in the correct location.
  • Page 166 PMEMs > Security). Note: If PMEMs are not unlocked, system will not see or access the persistent region of PMEMs. 4. If the issue is not resolved then contact Lenovo Support. • FQXSFMA0040K: Invalid Intel Optane PMEM configuration detected. Please verify PMEM configuration is valid.
  • Page 167 Severity: Error User Action: Complete the following steps: 1. Check Lenovo support site for a firmware update required for this processor and install that update, if applicable. 2. If the problem persists, collect Service Data logs. 3. Contact Lenovo Support.
  • Page 168 3. Verify that the Processor's are installed in the correct sockets according to the service information for this product. If not, correct that problem. 4. Check Lenovo support site for an applicable service bulletin or UEFI firmware update that applies to this Processor error.
  • Page 169 1. Verify that matching processors are installed in the correct processor sockets. Correct any mismatch issues found. 2. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this processor error. 3. If the problem persists, collect Service Data logs.
  • Page 170 2. Check the Lenovo support site for an applicable service bulletin or firmware update that applies to this processor error. 3. If the problem persists, collect Service Data logs. 4. Contact Lenovo Support. • FQXSFPU0011K: A cache type mismatch has been detected for one or more processors.
  • Page 171 2. Check the Lenovo support site for an applicable service bulletin or firmware update that applies to this processor error. 3. If the problem persists, collect Service Data logs. 4. Contact Lenovo Support. • FQXSFPU0015K: A processor stepping mismatch has been detected for one or more processors.
  • Page 172 Severity: Error User Action: Complete the following steps: 1. Check Lenovo support site for an applicable service bulletin or UEFI firmware update that applies to this error. 2. Reboot the system. 3. If the problem persists, collect Service Data logs.
  • Page 173 Severity: Error User Action: Complete the following steps: 1. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this error. 2. Reflash UEFI image. 3. Undo recent system changes (settings or devices added). Verify that the system boots. Then, re- install options one at a time to locate the problem.
  • Page 174 Severity: Warning User Action: Complete the following steps: 1. Check Lenovo support site for an applicable service bulletin or UEFI firmware update that applies to this error. 2. Reboot the system. 3. If the problem persists, collect Service Data logs.
  • Page 175 Complete the following steps: 1. Reboot the system. 2. If the error recurs TPM related features will not work. 3. If the problem persists, collect Service Data logs. 4. Contact Lenovo Support. • FQXSFPU4038I: TPM Firmware recovery successful. Severity: Info User Action: Information only;...
  • Page 176 1. Remove any newly added TPM card from the planar or re-install the original TPM card that shipped with the system. 2. Reboot the system. 3. If the problem persists, collect Service Data logs. 4. Contact Lenovo Support. • FQXSFPU4054G: TPM card logical binding has failed. Severity: Warning ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 177 Complete the following steps: 1. Reboot the system. 2. If the problem persists, collect Service Data logs. 3. Contact Lenovo Support. • FQXSFPU4056M: TPM card is changed, need install back the original TPM card which shipped with the system. Severity: Error...
  • Page 178 1. If the CMOS clear was user initiated this event can be safely ignored and no further action is required. 2. If the system was recently installed, moved, or serviced, make sure the battery is properly seated. 3. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this error.
  • Page 179 1. AC cycle the system. 2. Make sure XCC and UEFI FW are operating with same compatible level. 3. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this error. 4. Reflash XCC Firmware.
  • Page 180 1. Check the XCC event logs. This event should immediately precede an FQXSFPW0001L error. Resolve that event or any other battery related errors. 2. Use F1 Setup to reset date and time. 3. If the problem persists, collect Service Data logs. 4. Contact Lenovo Support. ThinkSystem SN550 V2 Messages and Codes Reference...

  • Page 181: Chapter 4. Xclarity Provisioning Manager Events

    Chapter 4. XClarity Provisioning Manager events The following events can be generated by the Lenovo XClarity Provisioning Manager. For each event code, the following fields are displayed: Event identifier An identifier that uniquely identifies an event. Event description The logged message string that appears for an event.
  • Page 182 Warning Failed to export bmc settings. Warning FQXPMCL0010K FQXPMCL0011K Failed import bmc settings. Warning Warning FQXPMNM0001G Failed to set new BMC network parameters. FQXPMOS0001K Bootx64.efi is not found. Failed to Boot OS. Warning ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 183 Table 4. Events organized by severity (continued) Message String Severity Event ID FQXPMOS0002K Failed to read Deployment Manager Signature from USB. Warning FQXPMOS0003K Failed to copy Windows boot files to target Warning FQXPMOS0004K BMC Communication Failed: EMMC2USB Mount Failure. Warning Warning FQXPMOS0005K BMC communication failed: DRIVER Mount Failure.

  • Page 184: List Of Xclarity Provisioning Manager Events

    Failed to execute reboot BMC command Error List of XClarity Provisioning Manager events This section lists all messages that can be sent from the Lenovo XClarity Provisioning Manager. • FQXPMCL0001K: Bootx64.efi is not found. Failed to Boot OS. Severity: Warning User Action: 1.
  • Page 185 3. Reboot system and retry OS booting. 4. Perform AC reset or virtual reseat. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 5.
  • Page 186 • FQXPMCL0006K: Failed to export raid config. Severity: Warning User Action: 1. Check the following Lenovo support site for information on supported RAID adapters. http://www. lenovo.com/us/en/serverproven/index.shtml 2. Ensure RAID adapter, LXPM, and UEFI firmware are at the latest levels. 3. Ensure the state of the RAID adapter and disk drives are normal.
  • Page 187 6. Reboot the machine and retry the import of the RAID configuration. 7. If the problem persists, please contact technical support. • FQXPMCL0008I: Export uefi settings successfully. Severity: Info User Action: Information only; no action is required. • FQXPMCL0008K: Failed to export uefi settings. Severity: Warning User Action: 1.
  • Page 188 Information only; no action is required. • FQXPMEM0003I: LXPM has exited. Control returned to UEFI Severity: Info User Action: Information only; no action is required. • FQXPMEM0004I: Launching diagnostic program Severity: Info User Action: ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 189 Information only; no action is required. • FQXPMEM0005I: boot diagnostic program success Severity: Info User Action: Information only; no action is required. • FQXPMEM0006M: Unable to locate diagnostic firmware image Severity: Error User Action: 1. Restart BMC via supported method and reboot the system. 2.
  • Page 190 Information only; no action is required. • FQXPMER0005M: Failed to load UEFI factory default settings Severity: Error User Action: 1. Restart BMC via supported method and reboot the system. 2. Retry this operation again. ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 191 3. If the problem persists, contact technical support. • FQXPMER0006I: UEFI factory default settings loaded successfully Severity: Info User Action: Information only; no action is required. • FQXPMER0006M: Failed to load XCC factory default settings Severity: Error User Action: 1. Restart BMC via supported method and reboot the system. 2.
  • Page 192 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 6. If the problem persists, please contact technical support. • FQXPMOS0005K: BMC communication failed: DRIVER Mount Failure. Severity: Warning ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 193 User Action: 1. Ensure proper operation of the virtual USB connection. 2. Restart BMC via supported method and reboot the system. 3. Reflash BMC firmware. 4. Retry OS deployment. 5. Perform AC reset or virtual reseat. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC.
  • Page 194 2. Ensure device firmware is at the latest level. 3. Retry the test. 4. If the problem persists, please contact technical support. • FQXPMSD0004M: self-test completed having the electrical element of the test failed. Severity: Error ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 195 User Action: 1. Remove A/C from the server and reseat all drives, backplanes, RAID adapters, expanders (if any), and cables. 2. Ensure device firmware is at the latest level. 3. Retry the test. 4. If the problem persists, please contact technical support. •...
  • Page 196 • FQXPMSR0001K: Found unsupported RAID adapter. Severity: Warning User Action: 1. Check the following Lenovo support site for information on supported RAID adapters. http://www. lenovo.com/us/en/serverproven/index.shtml 2. Ensure RAID adapter, LXPM, and UEFI firmware are at the latest levels. 3. If the problem persists, please contact technical support.
  • Page 197 User Action: Information only; no action is required. • FQXPMSR0021L: Failed to create new virtual disk. Severity: Warning User Action: 1. Ensure LXPM and RAID adapter firmware are at the latest levels. 2. Ensure the state of RAID adapter and disk drives are both healty. 3.
  • Page 198 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4. If the problem persists, please contact technical support. ThinkSystem SN550 V2 Messages and Codes Reference...
  • Page 199 • FQXPMUP0007K: Unable to obtain the installed version of linux driver Severity: Warning User Action: 1. Restart BMC via supported method and reboot the system. 2. Perform AC reset or virtual reseat. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC.
  • Page 200 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4. If the problem persists, try a different Lenovo tool to perform the update (eg. XClarity Administrator, XClarity Controller, or XClarity Essential OneCLI).
  • Page 201 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4. If the problem persists, try a different Lenovo tool to perform the update (eg. XClarity Administrator, XClarity Controller, or XClarity Essential OneCLI).
  • Page 202 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 6. If the problem persists, try a different Lenovo tool to perform the update (eg. XClarity Administrator, XClarity Controller, or XClarity Essential OneCLI).
  • Page 203 3. If the problem persists, please contact technical support. • FQXPMVD0003I: Update VPD data successfully. Severity: Info User Action: Information only; no action is required. • FQXPMVD0011K: Failed to get the TPM/TPM card/TCM policy status Severity: Warning User Action: 1. Press "Back" button and press "Update VPD..." button again. 2.
  • Page 204 ThinkSystem SN550 V2 Messages and Codes Reference...

  • Page 205: Appendix A. Getting Help And Technical Assistance

    Appendix A. Getting help and technical assistance If you need help, service, or technical assistance or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. On the World Wide Web, up-to-date information about Lenovo systems, optional devices, services, and support are available at: http://datacentersupport.lenovo.com...

  • Page 206: Collecting Service Data

    Collecting service data To clearly identify the root cause of a server issue or at the request of Lenovo Support, you might need collect service data that can be used for further analysis. Service data includes information such as event logs and hardware inventory.

  • Page 207: Contacting Support

    Support when certain serviceable events occur in Lenovo XClarity Administrator and the managed endpoints. You can choose to send diagnostic files to Lenovo Support using Call Home or to another service provider using SFTP. You can also manually collect diagnostic files, open a problem record, and send diagnostic files to the Lenovo Support Center.
  • Page 208 ThinkSystem SN550 V2 Messages and Codes Reference...

  • Page 209: Index

    Index Lenovo XClarity Controller error messages collecting service data Lenovo XClarity Controller events creating a personalized support web page custom support web page service and support before you call error codes and messages hardware Lenovo XClarity Controller UEFI 137, 177...
  • Page 210 ThinkSystem SN550 V2 Messages and Codes Reference...

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