Samsung Galaxy A80 User Manual
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Samsung Galaxy A80 User Manual

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USER MANUAL
SM-A805F
SM-A805F/DS
English. 06/2019. Rev.1.0
www.samsung.com

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Summary of Contents for Samsung Galaxy A80

  • Page 1 USER MANUAL SM-A805F SM-A805F/DS English. 06/2019. Rev.1.0 www.samsung.com...

  • Page 2: Table Of Contents

    SIM or USIM card (nano-SIM card) 112 Always On Display Case (only for some models) 115 Multi window Turning the device on and off 118 Samsung Pay Initial setup 121 Samsung Health Samsung account 125 Galaxy Wearable Transferring data from your previous...
  • Page 3 166 Screensaver 201 Troubleshooting 166 Wallpapers and themes 208 Removing the battery 167 Lock screen 168 Smart Lock 168 Biometrics and security 170 Fingerprint recognition 174 Samsung Pass 178 Secure Folder 183 Accounts and backup 184 Samsung Cloud...

  • Page 4: Basics

    • D efault apps that come with the device are subject to updates and may no longer be supported without prior notice. If you have questions about an app provided with the device, contact a Samsung Service Centre. For user-installed apps, contact service providers.
  • Page 5 These actions are violations of your Samsung licence agreement and will void your warranty. • Y our device comes with a screen protector attached. If you replace it, it is recommended to use a Samsung product for better fingerprint recognition.

  • Page 6: Device Overheating Situations And Solutions

    • I f the lower part of the device overheats, it could be because the connected USB cable is damaged. Replace the damaged USB cable with a new Samsung-approved one.
  • Page 7 Basics When the device heats up during use When you use features or apps that require more power or use them for extended periods, your device may temporarily heat up due to increased battery consumption. Close any running apps and do not use the device for a while. The following are examples of situations in which the device may overheat.
  • Page 8 • D ecrease the screen brightness. • I f the device overheats or feels hot for a prolonged period, do not use it for a while. If the device continues to overheat, contact a Samsung Service Centre. Precautions for device overheating If you begin to feel uncomfortable due to the device overheating, stop using the device.
  • Page 9 Basics Precautions for operating environment Your device may heat up due to the environment in the following conditions. Use caution to avoid shortening the battery’s lifespan, damaging the device, or causing a fire. • D o not store your device in very cold or very hot temperatures. •...

  • Page 10: Device Layout And Functions

    • A ppearances and specifications are subject to change without prior notice. • Y ou can purchase additional accessories from your local Samsung retailer. Make sure they are compatible with the device before purchase. • U se only Samsung-approved accessories. Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty.
  • Page 11 Basics Device layout Microphone On-Screen Sound Volume key Power key / Bixby key Proximity/Light sensor Touchscreen Fingerprint recognition sensor Speaker SIM card tray Microphone Earphone jack / Multipurpose jack (USB Type-C) Rotating camera Front/Rear camera (Triple) Flash NFC antenna GPS antenna MST antenna (MST-enabled models) Main antenna...
  • Page 12 • I f you use the device with its glass or acrylic body broken, there may be a risk of injury. Use the device only after it has been repaired at a Samsung Service Centre. • C onnectivity problems and battery drain may occur in the following situations: –...
  • Page 13 Basics Hard keys Volume key Power key / Bixby key Function • P ress and hold to turn the device on or off. Power • P ress to turn on or lock the screen. To use the Bixby key, switch the Power key to the Bixby key first. Refer Waking up Bixby using the Bixby key for more information.

  • Page 14: Battery

    Charge the battery before using it for the first time or when it has been unused for extended periods. Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or cables can cause the battery to explode or damage the device, which may cause injury.
  • Page 15 Basics Connect the USB cable to the USB power adaptor. Plug the USB cable into the device’s multipurpose jack. Plug the USB power adaptor into an electric socket. After fully charging, disconnect the charger from the device. Then, unplug the charger from the electric socket.
  • Page 16 • I f you charge the device while the multipurpose jack is wet, the device may be damaged. Thoroughly dry the multipurpose jack before charging the device. • I f the device is not charging properly, take the device and the charger to a Samsung Service Centre.

  • Page 17: Sim Or Usim Card (Nano-Sim Card)

    • U se only a nano-SIM card. • U se caution not to lose or let others use the SIM or USIM card. Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards.
  • Page 18 Basics ► Single SIM models:...
  • Page 19 Basics ► Dual SIM models: SIM 1 <Underside> SIM 2...
  • Page 20 Basics Insert the ejection pin into the hole next to the tray to loosen the tray. Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged. Pull out the tray gently from the tray slot. Place the SIM or USIM card on the tray with the gold-coloured contacts facing upwards.
  • Page 21 Basics Using dual SIM or USIM cards (dual SIM models) If you insert two SIM or USIM cards, you can have two phone numbers or service providers for a single device. Activating SIM or USIM cards Launch the Settings app and tap Connections → SIM card manager. Select a SIM or USIM card and tap the switch to activate it.

  • Page 22: Case (Only For Some Models)

    Basics Case (only for some models) You can attach only the case designed for this device to protect it. • I f there is debris on the case’s attachment surface, wipe the surface clean before using the case. • W ash the case’s attachment surface under running water, and dry it thoroughly. •...

  • Page 23: Turning The Device On And Off

    Basics Turning the device on and off Press and hold the Power key for a few seconds to turn on the device. When you turn on your device for the first time or after performing a data reset, follow the on-screen instructions to set up your device.

  • Page 24: Initial Setup

    Basics Emergency mode You can switch the device to emergency mode to reduce battery consumption. Some apps and functions will be restricted. In emergency mode, you can make an emergency call, send your current location information to others, sound an emergency alarm, and more. Activating emergency mode To activate emergency mode, press and hold the Power key, and then tap Emergency mode.
  • Page 25 Basics Select your preferred device language and select Select a language. Read and agree to the terms and conditions and tap Next. Get your content from a previous device. Select a Wi-Fi network and connect to it. If you do not connect to a Wi-Fi network, you may not be able to set up some device features during the initial setup.

  • Page 26: Samsung Account

    Accounts and backup → Accounts → Samsung account → → Help. Creating a Samsung account If you do not have a Samsung account, you should create one. You can create a Samsung account using your email address. Launch the Settings app and tap Accounts and backup → Accounts → Add account →...
  • Page 27 Finding your ID and resetting your password If you forget your Samsung account ID or password, tap Find ID or Reset password on the Samsung account sign-in screen. You can find your ID or reset your password after you enter the required information.

  • Page 28: Transferring Data From Your Previous Device (Smart Switch)

    • T his feature may not be supported on some devices or computers. • L imitations apply. Visit www.samsung.com/smartswitch for details. Samsung takes copyright seriously. Only transfer content that you own or have the right to transfer. Transferring data wirelessly Transfer data from your previous device to your device wirelessly via Wi-Fi Direct.
  • Page 29 Basics On your device, tap Receive. Follow the on-screen instructions to transfer data from your previous device. After the data is done transferring, you can view a list of the transferred data on your device. Backing up and restoring data using external storage Transfer data using external storage.

  • Page 30: Understanding The Screen

    Basics Understanding the screen Controlling the touchscreen • D o not allow the touchscreen to come into contact with other electrical devices. Electrostatic discharges can cause the touchscreen to malfunction. • T o avoid damaging the touchscreen, do not tap it with anything sharp or apply excessive pressure to it with your fingertips.
  • Page 31 Basics Dragging Tap and hold an item and drag it to the target position. Double-tapping Double-tap the screen. Swiping Swipe upwards, downwards, to the left, or to the right. Spreading and pinching Spread two fingers apart or pinch on the screen.
  • Page 32 Basics Navigation bar (soft buttons) When you turn on the screen, the soft buttons will appear on the navigation bar at the bottom of the screen. The soft buttons are set to the Recents button, Home button, and Back button by default. The functions of the buttons can change according to the app currently being used or usage environment.
  • Page 33 Basics Hiding the navigation bar View files or use apps on a wider screen by hiding the navigation bar. Launch the Settings app, tap Display → Navigation bar, and then tap Full screen gestures under Navigation type. The navigation bar will be hidden and the gesture hints will appear where the soft buttons are located.
  • Page 34 Basics Home screen and Apps screen The Home screen is the starting point for accessing all of the device’s features. It displays widgets, shortcuts to apps, and more. The Apps screen displays icons for all apps, including newly installed apps. The screen may appear differently depending on the region or service provider.
  • Page 35 Basics Switching between Home and Apps screens On the Home screen, swipe upwards or downwards to open the Apps screen. To return to the Home screen, swipe upwards or downwards on the Apps screen. Alternatively, tap the Home button or the Back button. Home screen Apps screen If you add the Apps button on the Home screen, you can open the Apps screen by tapping...
  • Page 36 Basics Display the screen in landscape mode On the Home screen, tap and hold an empty area, tap Home screen settings, and then tap the Rotate to landscape mode switch to activate it. Rotate the device until it is horizontal to view the screen in landscape mode. Moving items Tap and hold an item, and then drag it to a new location.
  • Page 37 Basics Creating folders Create folders and gather similar apps to quickly access and launch apps. On the Home screen or the Apps screen, tap and hold an app, and then drag it over another app. A new folder containing the selected apps will be created. Tap Enter folder name and enter a folder name.
  • Page 38 Basics Editing the Home screen On the Home screen, tap and hold an empty area, or pinch your fingers together to access the editing options. You can set the wallpaper, add widgets, and more. You can also add, delete, or rearrange Home screen panels. •...
  • Page 39 Basics Displaying all apps on the Home screen Without using a separate Apps screen, you can set the device to display all apps on the Home screen. On the Home screen, tap and hold an empty area, and then tap Home screen settings →...
  • Page 40 Basics Icon Meaning Alarm activated Mute mode activated Vibration mode activated Flight mode activated Error occurred or caution required Battery charging Battery power level Lock screen Pressing the Power key turns off the screen and locks it. Also, the screen turns off and automatically locks if the device is not used for a specified period.
  • Page 41 Basics Changing the screen lock method To change the screen lock method, launch the Settings app, tap Lock screen → Screen lock type, and then select a method. When you set a pattern, PIN, password, or your biometric data for the screen lock method, you can protect your personal information by preventing others from accessing your device.
  • Page 42 Basics Screen capture Capture a screenshot while using the device and write on, draw on, crop, or share the captured screen. You can capture the current screen and scrollable area. Use the following methods to capture a screenshot. Captured screenshots will be saved in Gallery.

  • Page 43: Notification Panel

    Basics Notification panel When you receive new notifications, such as messages or missed calls, indicator icons appear on the status bar. To see more information about the icons, open the notification panel and view the details. To open the notification panel, drag the status bar downwards. To close the notification panel, swipe upwards on the screen.
  • Page 44 Basics Using quick setting buttons Tap quick setting buttons to activate certain features. Swipe downwards on the notification panel to view more buttons. To change feature settings, tap the text under each button. To view more detailed settings, tap and hold a button. To rearrange buttons, tap →...

  • Page 45: Entering Text

    Basics Entering text Keyboard layout A keyboard appears automatically when you enter text to send messages, create notes, and more. Text entry is not supported in some languages. To enter text, you must change the input language to one of the supported languages. Additional keyboard functions View more keyboard functions.
  • Page 46 Basics Changing the keyboard On the navigation bar, tap to change the keyboard. → Languages and types, select a language, and then To change the keyboard type, tap select the keyboard type you want. • I f the keyboard button ( ) does not appear on the navigation bar, launch the Settings app, tap General management →...
  • Page 47 Basics Copying and pasting Tap and hold over text. to select the desired text, or tap Select all to select all text. Drag Tap Copy or Cut. The selected text is copied to the clipboard. Tap and hold where the text is to be inserted and tap Paste. To paste text that you have previously copied, tap Clipboard and select the text.

  • Page 48: Installing Or Uninstalling Apps

    Apps and features Installing or uninstalling apps Galaxy Store Purchase and download apps. You can download apps that are specialised for Samsung Galaxy devices. Launch the Galaxy Store app. This app may not be available depending on the region or service provider.
  • Page 49 Apps and features Managing apps Uninstalling or disabling apps Tap and hold an app and select an option. • U ninstall: Uninstall downloaded apps. • D isable: Disable selected default apps that cannot be uninstalled from the device. Enabling apps Launch the Settings app, tap Apps →...

  • Page 50: Bixby

    When you launch Bixby for the first time, the Bixby intro page will appear. You must select the language to use with Bixby, sign in to your Samsung account according to the on-screen instructions, and then agree to the terms and conditions.
  • Page 51 Apps and features Read and agree to the terms and conditions and tap and follow the on-screen instructions to register your voice. If you set the voice wake-up feature, you can start a conversation with Bixby by saying “Hi, Bixby”. Tap the Wake Bixby with Power key switch to switch the Power key to the Bixby key.
  • Page 52 Apps and features Using Bixby When you say what you want to Bixby, Bixby will launch corresponding functions or show the information you requested. Launch the Bixby app, tap , and then say what you want to Bixby. Alternatively, say “Hi, Bixby”, and when the device emits a sound, say what you want.
  • Page 53 Apps and features If Bixby asks you a question during a conversation, while pressing and holding the Bixby key, answer Bixby. Or, tap and answer Bixby. If you are using headphones or Bluetooth audio, or start a conversation by saying “Hi, Bixby”, you can continue the conversation without tapping the icon.

  • Page 54: Bixby Vision

    • T o use this feature, the device must be connected to a Wi-Fi or mobile network. • T o use some Bixby Vision features, you must sign in to your Samsung account. • T he available features and search results may vary depending on the region or service provider.
  • Page 55 Apps and features Launching Bixby Vision Launch Bixby Vision using one of these methods. • I n the Camera app, tap Bixby Vision. • I n the Gallery app, select an image and tap • I n the Internet app, tap and hold an image and tap Bixby Vision. •...
  • Page 56 Apps and features and keep the text within the screen to recognise it. The translated text will appear on the screen. • T o extract text, tap . You can share or save the extracted text. • T o save the screen with the translated text as an image, tap .
  • Page 57 Apps and features Experiencing various AR features Various apps include the AR feature, which makes virtual images appear on the background or person on the preview screen. You can conveniently experience products and view information without visiting stores or trying them in person. Experience Bixby Vision’s fun and useful AR feature.

  • Page 58: Bixby Home

    • T o view more content, connect to a Wi-Fi or mobile network. • T o fully use this feature, you must sign in to your Samsung account. Opening Bixby Home On the Home screen, swipe to the right.
  • Page 59 Apps and features Using recommended content on Bixby Home When you open Bixby Home, you can view the content that is frequently updated as cards. Swipe upwards or downwards to view the cards. For example, on the way to the office in the morning, you can view your day’s schedule and play your favourite music on the Bixby Home screen.

  • Page 60: Reminder

    • T o receive more accurate notifications, connect to a Wi-Fi or mobile network. • T o fully use this feature, you must sign in to your Samsung account. • T o use location reminders, the GPS feature must be activated.
  • Page 61 Apps and features Starting Reminder from Calendar → Reminder. The Reminder screen will appear and the Launch the Calendar app and tap Reminder app icon ( ) will be added to the Apps screen. Creating reminders Create reminders with various methods. Reminder will alert you if you create a reminder with a specified time or location setting.
  • Page 62 Apps and features Tap Save to save the reminder. When you arrive at home, the ‘Water the flowers’ notification will appear. Checking reminder notifications At the preset time or location, a notification pop-up window will appear. Tap Complete or Snooze. Viewing the reminders list Launch the Reminder app to view your reminders list.
  • Page 63 Apps and features Editing reminder details Add or edit reminder details, such as frequency, date and time, or location. On the reminders list, select a reminder to edit and tap Edit. Edit the conditions and tap Save. Reminder information Change the reminder's colour. Add a checklist.

  • Page 64: Phone

    Apps and features Phone Introduction Make or answer voice and video calls. Making calls Launch the Phone app and tap Keypad. Enter a phone number. to make a voice call, or tap to make a video call. Access additional options. Add the number to the contacts list.
  • Page 65 Apps and features Making calls from call logs or contacts list Launch the Phone app, tap Recents or Contacts, and then swipe to the right on a contact or a phone number to make a call. If this feature is deactivated, launch the Settings app, tap Advanced features → Motions and gestures, and then tap the Swipe to call or send messages switch to activate it.
  • Page 66 Apps and features Making an international call Launch the Phone app and tap Keypad. Tap and hold 0 until the + sign appears. Enter the country code, area code, and phone number, and then tap Receiving calls Answering a call When a call comes in, drag outside the large circle.
  • Page 67 Apps and features Blocking phone numbers Block calls from specific numbers added to your block list. Launch the Phone app and tap → Settings → Block numbers. Tap Recents or Contacts, select contacts or phone numbers, and then tap Done. To manually enter a number, tap Add phone number, enter a phone number, and then When blocked numbers try to contact you, you will not receive notifications.
  • Page 68 Apps and features During a video call Tap the screen to use the following options: • : Access additional options. • C amera: Turn off the camera so that the other party cannot see you. • S witch: Switch between the front and rear camera. •...

  • Page 69: Contacts

    Apps and features Adding a tag to a phone number You can add tags to numbers without saving them to Contacts. This allows you to view the caller’s information when they call without having them listed in Contacts. Launch the Phone app and tap Recents. Tap a phone number →...
  • Page 70 Apps and features Enter contact information. Select a storage location. Add an image. Enter contact information. Open more information fields. Depending on the selected storage location, the types of information you can save may vary. Tap Save. Importing contacts Add contacts by importing them from other storages to your device. →...
  • Page 71 Launch the Settings app, tap Accounts and backup → Accounts and select the account to sync with. Tap Sync account and tap the Contacts switch to activate it. For the Samsung account, tap → Sync settings and tap the Contacts switch to activate Searching for contacts Launch the Contacts app.
  • Page 72 Save and share your profile information, such as your photo and status message, with others using the profile sharing feature. • T o use this feature, you must sign in to your Samsung account. • T he profile sharing feature may not be available depending on the region or service provider.
  • Page 73 Apps and features Creating groups You can add groups, such as family or friends, and manage contacts by group. → Groups → Create group. Launch the Contacts app and tap Enter a group name. To set a group ringtone, tap Group ringtone and select a ringtone. Tap Add member, select contacts to add to the group, and then tap Done.

  • Page 74: Messages

    Apps and features Messages Introduction Send and view messages by conversation. Sending messages You may incur additional charges for sending messages when you are roaming. Launch the Messages app and tap Add recipients and enter a message. To record and send a voice message, tap and hold , say your message, and then release your finger.
  • Page 75 Apps and features Viewing messages Messages are grouped into message threads by contact. You may incur additional charges for receiving messages when you are roaming. Launch the Messages app and tap Conversations. On the messages list, select a contact or a phone number. View your conversation.
  • Page 76 Apps and features Setting the message notification You can change notification sound, display options, and more. Launch the Messages app, tap → Settings → Notifications, and then tap the switch to activate it. Change the notification settings. Setting a message reminder You can set an alert at an interval to let you know that you have unchecked notifications.

  • Page 77: Internet

    Apps and features Internet Introduction Browse the Internet to search for information and bookmark your favourite webpages to access them conveniently. Browsing webpages Launch the Internet app. Tap the address field. Enter the web address or a keyword, and then tap Go. To view the toolbars, drag your finger downwards slightly on the screen.
  • Page 78 Apps and features Using secret mode In secret mode, you can separately manage open tabs, bookmarks, and saved pages. You can lock secret mode using a password and your biometric data. Activating secret mode → Turn on Secret mode. If you are using In the toolbar at the bottom of the screen, tap this feature for the first time, set whether to use a password for secret mode.

  • Page 79: Email

    Apps and features Email Setting up email accounts Set up an email account when opening Email for the first time. Launch the Email app. On the list, select an email service or tap Other. Follow the on-screen instructions to complete the setup. →...

  • Page 80: Camera

    Apps and features Camera Introduction Take photos and record videos using various modes and settings. Camera etiquette • D o not take photos or record videos of other people without their permission. • D o not take photos or record videos where legally prohibited. •...
  • Page 81 Apps and features to take a photo. Bixby Vision AR Emoji Camera settings Options for current shooting mode Select a lens. Scene optimiser button Shooting modes Current mode Preview thumbnail Take a photo. Switch between the front and rear camera. •...
  • Page 82 Apps and features Switching camera Your device has a Rotating camera which can slide up and down, and the camera automatically rotates to switch its direction by facing the front or the rear depending on the shooting mode. On the preview screen, swipe upwards or downwards, or tap When taking the portraits with the front camera, the Rotating camera will slide up and the camera will rotate to face the front automatically.
  • Page 83 Apps and features • D o not pull out the Rotating camera or push on it forcefully when it slides up. The device may be damaged. • W hen the Rotating camera slides upwards, ensure that it is free from debris or dust so that it may continue to slide up and down properly.
  • Page 84 Apps and features Photo mode (Intelligent camera) The camera adjusts the shooting options automatically depending on the surroundings to capture photos easily. The intelligent camera feature automatically recognises the subject and optimises the colour and any effects. On the shooting modes list, tap Photo and tap to take a photo.
  • Page 85 Apps and features Taking selfies You can take self-portraits with the front camera. On the shooting modes list, tap Photo. On the preview screen, swipe upwards or downwards, or tap to switch to the front camera for self-portraits. To take self-portraits with a wide-angle shot of the landscape or people, tap Face the front camera lens.
  • Page 86 Apps and features Video mode The camera adjusts the shooting options automatically depending on the surroundings to record videos easily. On the shooting modes list, tap Video. to record a video. • T o capture an image from the video while recording, tap •...
  • Page 87 Apps and features • U se this feature in a place that has sufficient light. • T he background blur may not be applied properly in the following conditions: – The device or the subject is moving. – The subject is thin or transparent. –...
  • Page 88 Apps and features Editing the background of the Live focus photos You can also edit the background effect and the intensity of the background effect for a photo taken with the Live focus feature. Select a photo taken with the Live focus feature and tap Change background effect. Select a background effect you want.
  • Page 89 Apps and features Live focus video mode The camera recognises the subject automatically and allows you to record videos where the background is blurred and the subject stands out clearly. • U se this feature in a place that has sufficient light. •...
  • Page 90 Apps and features Recording super slow motion videos Record a video by capturing a single moment that the subject is moving. On the shooting modes list, tap Super Slow-mo. Camera settings View information. Super Slow-mo Start recording a video. The device will capture the moment in super slow motion and save it as a video.
  • Page 91 Apps and features Playing super slow motion videos Select a super slow motion video and tap Play super slow-mo video. Random background music will automatically accompany the video during playback. To capture an image while playing a video, tap Editing super slow motion videos On the playback screen, you can edit the video and save it as a different file or share it.
  • Page 92 Apps and features Using shooting modes To change the shooting mode, drag the shooting modes list to the left or right, or swipe to the left or right on the preview screen. Select a shooting mode you want. Shooting modes list...
  • Page 93 Apps and features Pro mode Capture photos while manually adjusting various shooting options, such as exposure value and ISO value. On the shooting modes list, tap Pro. Select options and customise the settings, and then tap to take a photo. Available options •...
  • Page 94 Apps and features Night mode Take a photo in low-light conditions, without using the flash. On the shooting modes list, tap Night. Slow motion mode Record a video for viewing it in slow motion. You can specify sections of your videos to be played in slow motion.
  • Page 95 Apps and features Hyperlapse mode Record scenes, such as passing people or cars, and view them as fast-motion videos. On the shooting modes list, tap Hyperlapse. and select a frame rate option. If you set the frame rate to Auto, the device will automatically adjust the frame rate according to the changing rate of the scene.
  • Page 96 Apps and features Camera settings On the preview screen, tap . Some options may not be available depending on the shooting mode. Intelligent features • S cene optimiser: Set the device to adjust the colour settings and apply the optimised effect automatically depending on the subject or scene.
  • Page 97 • W atermark: Add a watermark in the bottom left corner when taking pictures. • R eset settings: Reset the camera settings. • C ontact us: Ask questions or view frequently asked questions. Refer to Samsung Members for more information.

  • Page 98: Gallery

    Apps and features Gallery Introduction View images and videos stored in your device. You can also manage images and videos by album or create stories. Viewing images Launch the Gallery app and tap Pictures. Select an image. Access additional options. Add the image to favourites.
  • Page 99 Apps and features Searching for images Launch the Gallery app and tap to view images sorted by category, such as types, locations, or documents. To search for images by entering keywords, tap the search field. Editing the background of Live focus photos You can edit the background effect and the intensity of the background effect for a photo taken with the Live focus feature.
  • Page 100 Apps and features Tap Play video to play the video. Rewind or fast-forward by Access dragging the additional bar. options. Capture the Create an current screen. animated GIF. Switch to the Change the pop-up video screen ratio. player. Rotate the screen.
  • Page 101 Apps and features Viewing the details of images and videos You can view file details, such as people, location, and basic information. If there is auto created content, such as a story or a GIF, the content will also be displayed. While viewing an image or on the video preview screen, drag upwards on the screen.
  • Page 102 Apps and features Viewing albums You can view your images and videos sorted by folders or albums. Launch the Gallery app, tap Albums, and then select an album. Hiding albums You can hide albums. You cannot hide albums created by default, such as the Camera and Screenshots albums.
  • Page 103 Syncing images and videos When you sync your Gallery app with Samsung Cloud, photos and videos you take will also be saved in Samsung Cloud. You can view images and videos saved in Samsung Cloud in your Gallery app and from other devices.

  • Page 104: Ar Emoji

    Apps and features Using the recycle bin feature You can keep the deleted images and videos in the recycle bin. The files will be deleted after a certain period. Launch the Gallery app, tap → Settings, and then tap the Recycle bin switch to activate it. To view files in the recycle bin, launch the Gallery app and tap →...
  • Page 105 Apps and features Creating My Emoji Make a My Emoji that looks like you. My Emoji stickers with various expressions will be automatically generated. Launch the Camera app and tap AR Emoji → Create My Emoji. Align your face on the screen and tap to take a photo.
  • Page 106 Apps and features Deleting My Emoji Launch the Camera app and tap AR Emoji. Tap and hold the My Emoji that you want to delete and tap . The My Emoji and My Emoji stickers will be deleted. Customising My Emoji Edit or decorate a My Emoji on the My Emoji home screen after downloading various items from AR World.
  • Page 107 Apps and features Editing My Emoji Edit a My Emoji or change the background of the My Emoji home screen. On the My Emoji home screen, tap Edit or Background. Downloading items from AR World Decorate a My Emoji after downloading items, such as clothes or accessories, from AR World. On the My Emoji home screen, tap Store and download the items you want.
  • Page 108 Apps and features Adding stickers On the My Emoji home screen, tap Stickers → , tick the stickers you want, and then tap Add. The sticker will be added and you can use it during a conversation via messages or on a social network.
  • Page 109 Select one of the My Emoji stickers. The My Emoji sticker will be inserted. My Emoji icon Deleting My Emoji stickers On the Samsung keyboard, tap and tap at the bottom of the keyboard. Select the My Emoji stickers you want to delete and tap Delete.
  • Page 110 Apps and features Capturing photos or videos with My Emoji Create fun photos or videos with My Emoji using various shooting modes. Basic Mask Mini motion Launch the Camera app and tap AR Emoji. Select a My Emoji you want to use. My Emoji...
  • Page 111 Apps and features Select the mode you want to use. • (Basic): My Emoji mimics your expressions. • (Mask): My Emoji’s face appears over your face so it looks like you are wearing a mask. • (Mini motion): My Emoji mimics your body movements. to take a photo, or swipe to the left on the preview screen and tap to record a video.

  • Page 112: Always On Display

    Apps and features Always On Display You can view information, such as the clock or calendar, or control music playback on the screen when it is turned off. You can also check notifications for new messages or missed calls. The brightness of the Always On Display may change automatically depending on the lighting conditions.
  • Page 113 Apps and features Opening notifications on the Always On Display When you receive message, missed call, or app notifications, notification icons will appear on the Always On Display. Double-tap a notification icon to view its notification. If the screen is locked, you must unlock it to view notifications.
  • Page 114 Apps and features Controlling music playback on the Always On Display You can control music playback on the Always On Display. Launch the Settings app, tap Lock screen → FaceWidgets, and then tap the Music switch to activate it. To control music playback on the Always On Display, double-tap the clock. Swipe to the left or right on the clock to move to the music controller.

  • Page 115: Multi Window

    Apps and features Multi window Introduction Multi window lets you run two apps at the same time in the split screen view. You can also run multiple apps at the same time in the pop-up view. Some apps may not support this feature. Split screen view Pop-up view Split screen view...
  • Page 116 Apps and features On the lower window, swipe left or right to select another app to launch. To launch apps not on the list of recently used apps, tap the Home button or Back button and select an app. Adjusting the window size Drag the bar between the app windows up or down to adjust the size of the windows.
  • Page 117 Apps and features Pop-up view Tap the Recents button to open the list of recently used apps. Swipe to the left or right, tap an app’s icon, and then tap Open in pop-up view. The app screen will appear in the pop-up view. Minimise the window.

  • Page 118: Samsung Pay

    (NFC) to allow payment through standard credit card readers. You can view more information, such as cards that support this feature at www.samsung.com/samsung-pay. • T o use this feature, you must sign in to your Samsung account and register your biometric data. Refer to Samsung account...
  • Page 119 Read and agree to the terms and conditions. Register your fingerprint to use when making payments. Create a PIN to use when making payments. This PIN will be used to verify various actions in Samsung Pay, such as making payments and unlocking the app. Registering cards You can easily register cards by capturing their images with the camera.
  • Page 120 Making payments Tap and hold a card image at the bottom of the screen and drag it upwards. Alternatively, launch the Samsung Pay app. On the cards list, swipe to the left or right and select a card to use.

  • Page 121: Samsung Health

    Using Samsung Health Launch the Samsung Health app. When running this app for the first time or restart it after performing a data reset, follow the on-screen instructions to complete the setup. Some features may not be available depending on the region.
  • Page 122 Apps and features To add items to the Samsung Health home screen, tap → Manage items, and then select items. View and manage trackers. Monitor your health and fitness. View health tips. Compare your step count records with Samsung Health users or compete with your friends.
  • Page 123 • Y ou can check your current steps on the notification panel. To turn off notifications, on the Samsung Health home screen, tap → Settings → Notifications, and then tap the Current steps switch under Ongoing to deactivate it. Alternatively, open the notification panel, tap and hold the notification, and then tap the switch to deactivate it.
  • Page 124 (But if you sign in to your Samsung account from Samsung Health, your data may be saved on the server for data backup purposes.) Personal information may be stored until the completion of such purposes.

  • Page 125: Galaxy Wearable

    You can also share information with others in the Galaxy users’ community or view the latest Galaxy news and tips. Samsung Members can help you solve any problems you might encounter while using your device.

  • Page 126: Samsung Notes

    You can also insert images or voice recordings into your notes. Creating notes Launch the Samsung Notes app and tap Select an input method from the toolbar at the top of the screen and compose a note. Enter text using the keyboard.

  • Page 127: Calendar

    Apps and features Calendar Manage your schedule by entering upcoming events or reminders in your planner. Creating events Launch the Calendar app and tap or double-tap a date. If the date already has saved events or tasks in it, tap the date and tap Enter event details.

  • Page 128: Voice Recorder

    Launch the Settings app, tap Accounts and backup → Accounts, and then select the account to sync with. Tap Sync account and tap the Calendar switch to activate it. For the Samsung account, tap → Sync settings and tap the Calendar switch to activate → → Add new To add accounts to sync with, launch the Calendar app and tap account.
  • Page 129 Apps and features to start recording. Speak into the microphone. • T ap to pause recording. • W hile making a voice recording, tap BOOKMARK to insert a bookmark. Change the recording mode. Start recording. to finish recording. Enter a file name and tap Save.

  • Page 130: My Files

    Apps and features Changing the recording mode Launch the Voice Recorder app. Select a mode from the top of the voice recorder screen. • S tandard: This is the normal recording mode. • S peech-to-text: The device records your voice and simultaneously converts it to on-screen text.
  • Page 131 Apps and features Alarm Launch the Clock app and tap Alarm. Setting alarms in the alarms list, set an alarm time, select the days on which the alarm will repeat, set other various alarm options, and then tap Save. To open the keypad to enter an alarm time, tap the time input field. To activate or deactivate alarms, tap the switch next to the alarm in the alarms list.

  • Page 132: Calculator

    Apps and features Stopwatch Launch the Clock app and tap Stopwatch. Tap Start to time an event. To record lap times while timing an event, tap Lap. Tap Stop to stop timing. • T o restart the timing, tap Resume. •...

  • Page 133: Radio

    Apps and features Radio Listening to the FM radio Launch the Radio app. Before you use this app, you must connect an earphone, which serves as the radio antenna. The FM radio scans and saves available stations automatically when running for the first time.

  • Page 134: Game Launcher

    Apps and features Scanning radio stations Launch the Radio app. Tap Scan. The FM radio scans and saves available stations automatically. Select the radio station you want from the stations list. Game Launcher Introduction Game Launcher gathers your games downloaded from Play Store and Galaxy Store into one place for easy access.
  • Page 135 Apps and features Using Game Launcher Launch the Game Launcher app. If Game Launcher does not appear, launch the Settings app, tap Advanced features, and then tap the Game Launcher switch to activate it. Tap a game from the games list. To find more games, drag the screen upwards.
  • Page 136 Apps and features Using Game Tools You can use various options on the Game Tools panel while playing a game. To open the Game Tools panel, tap on the navigation bar. If the navigation bar is hidden, drag upwards from the bottom of the screen to show it. Available options may vary depending on the game.

  • Page 137: Kids Home

    Apps and features Launching apps in pop-up windows while playing games You can launch apps in pop-up windows while playing a game. and select an app from the apps list. To edit the apps list, tap . Kids Home Introduction You can restrict children’s access to certain apps, set their usage times, and configure settings to provide a fun and safe environment for children when they use the device.
  • Page 138 Apps and features Using Kids Home Open the notification panel, swipe downwards on the notification panel, and then tap (Kids Home) to activate it. The Kids Home screen will appear. On the Kids Home screen, select the app you want to use. Access additional options.

  • Page 139: Smartthings

    Apps and features • A ctivity: View the activity history of Kids Home. • F requently contacted: View the frequently used contacts in Kids Home. • M y kid’s creations: View the works created from the apps in Kids Home. •...
  • Page 140 • T o use SmartThings, your smartphone and other devices must be connected to a Wi-Fi or mobile network. • T o fully use SmartThings, you must sign in to your Samsung account. • T he devices you can connect may vary depending on the region or service provider.
  • Page 141 Apps and features Using home appliances, TVs, and IoT products View the status of your smart appliances, TVs, and IoT products from your smartphone’s screen. You can group devices by location and add rules to control the devices easily and conveniently.
  • Page 142 Apps and features Adding devices and scenes by locations Add devices by locations, view the list of devices in a same location, and control them. You can also add a scene to a location to control multiple devices at the same time. Adding locations →...
  • Page 143 Apps and features Adding automations You can also set an automation to operate devices automatically depending on the preset time, the status of devices, and more. For example, add an automation to turn on the audio automatically every day at 7:00 AM. Launch the SmartThings app.

  • Page 144: Sharing Content

    Apps and features Sharing content Share content by using various sharing options. The following actions are an example of sharing images. You may incur additional charges when sharing files via the mobile network. Launch the Gallery app and select an image. and select a sharing method, such as message and email.

  • Page 145: Google Apps

    Apps and features Using additional features • S hare large files: Share large files. Upload files to the Samsung storage server and share them with others via a Web link. To use this feature, your phone number must be verified.
  • Page 146 Apps and features Play Music Discover, listen to, and share music on your device. You can upload music collections stored on your device to the cloud and access them later. Play Movies & TV Purchase or rent videos, such as movies and TV programmes, from Play Store. Drive Store your content on the cloud, access it from anywhere, and share it with others.

  • Page 147: Introduction

    Settings Introduction Customise device settings. You can make your device more personalised by configuring various setting options. Launch the Settings app. To search for settings by entering keywords, tap Connections Options Change settings for various connections, such as the Wi-Fi feature and Bluetooth. On the Settings screen, tap Connections.
  • Page 148 • C all & Message Continuity: Use your device’s calling and messaging features on other devices signed in to your Samsung account. This feature may not be available depending on the region or service provider. • M ore connection settings: Customise settings to control other features. Refer to...

  • Page 149: Wi-Fi

    Settings Wi-Fi Activate the Wi-Fi feature to connect to a Wi-Fi network and access the Internet or other network devices. Connecting to a Wi-Fi network On the Settings screen, tap Connections → Wi-Fi and tap the switch to activate it. Select a network from the Wi-Fi networks list.
  • Page 150 Settings Sending and receiving data You can share data, such as contacts or media files, with other devices. The following actions are an example of sending an image to another device. Launch the Gallery app and select an image. → Wi-Fi Direct and select a device to transfer the image to. Accept the Wi-Fi Direct connection request on the other device.

  • Page 151: Bluetooth

    SIG, may be incompatible with your device. • D o not use the Bluetooth feature for illegal purposes (for example, pirating copies of files or illegally tapping communications for commercial purposes). Samsung is not responsible for the repercussion of illegal use of the Bluetooth feature.

  • Page 152: Nfc And Payment

    Settings Sending and receiving data Many apps support data transfer via Bluetooth. You can share data, such as contacts or media files, with other Bluetooth devices. The following actions are an example of sending an image to another device. Launch the Gallery app and select an image. →...
  • Page 153 Settings Reading information from NFC tags Use the NFC feature to read product information from NFC tags. On the Settings screen, tap Connections and tap the NFC and payment switch to activate it. Place the NFC antenna area on the back of your device near an NFC tag. The information from the tag appears.
  • Page 154 Settings Making payments with the NFC feature Before you can use the NFC feature to make payments, you must register for the mobile payment service. To register or get more information about the service, contact your service provider. On the Settings screen, tap Connections and tap the NFC and payment switch to activate it.

  • Page 155: Data Saver

    Settings When Touch to beam. appears on the screen, tap your device’s screen to send the item. If both devices try to send data simultaneously, the file transfer may fail. Data saver Reduce your data usage by preventing some apps running in the background from sending or receiving data.

  • Page 156: Mobile Data Only Apps

    Settings Mobile data only apps Select apps to always use the mobile data even when your device is connected to a Wi-Fi network. For example, you can set the device to use only mobile data for apps that you want to keep secure or streaming apps that can be disconnected.

  • Page 157: Mobile Hotspot And Tethering

    Settings Mobile Hotspot and Tethering Use the device as a mobile hotspot to share the device’s mobile data connection with other devices when the network connection is not available. Connections can be made via Wi-Fi, USB, or Bluetooth. On the Settings screen, tap Connections → Mobile Hotspot and Tethering. You may incur additional charges when using this feature.

  • Page 158: More Connection Settings

    Settings On the other device’s screen, search for and select your device from the Wi-Fi networks list. • I f the mobile hotspot is not found, on your device, tap → Configure Mobile Hotspot, tick Show advanced options, and then deselect Hide my device and Use 5 GHz band when available.
  • Page 159 Settings Printing Configure settings for printer plug-ins installed on the device. You can connect the device to a printer via Wi-Fi or Wi-Fi Direct, and print images or documents. Some printers may not be compatible with the device. Adding printer plug-ins Add printer plug-ins for printers you want to connect the device to.

  • Page 160: Sounds And Vibration

    Settings MirrorLink You can display your device’s screen on the vehicle’s head unit monitor. Connect your device to a vehicle to control your device’s MirrorLink apps on the vehicle’s head unit monitor. On the Settings screen, tap Connections → More connection settings → MirrorLink. Your device is compatible with vehicles that support MirrorLink version 1.1 or higher.

  • Page 161: Dolby Atmos (Surround Sound)

    Settings • N otification sounds: Change the notification sound. • V olume: Adjust the volume level for call ringtones, music and videos, system sounds, and notifications. • V ibration intensity: Adjust the force of the vibration notification. •...

  • Page 162: Notifications

    Settings Notifications Change the notification settings. On the Settings screen, tap Notifications. • A pp icon badges: Change the settings for app icon badges. • D o not disturb: Set the device to mute incoming calls, notification sounds, and media, except for allowed exceptions.

  • Page 163: Blue Light Filter

    Settings • S creen zoom: Change the screen zoom setting. • F ull screen apps: Select apps to use with the full screen aspect ratio. • S creen timeout: Set the length of time the device waits before turning off the display’s backlight.

  • Page 164: Night Mode

    Settings Night mode Reduce eye strain by applying the dark theme when using the device at night or in a dark place. • T he dark theme may not be applied in some apps. • Y ou can quickly activate or deactivate night mode on the notification panel. Open the notification panel, swipe downwards on the notification panel, and then tap (Night mode).
  • Page 165 Settings Optimising the full screen colour balance Optimise the display colour by adjusting the colour tones to your preference. On the Settings screen, tap Display → Screen mode → Vivid and adjust the colour adjustment bar under White balance. When you drag the colour adjustment bar towards Cool, the blue colour tone will increase. When you drag the bar towards Warm, the red colour tone will increase.

  • Page 166: Screensaver

    Settings Screensaver You can set to display images as a screensaver when the screen turns off automatically. The screensaver will be displayed when the device is charging. On the Settings screen, tap Display → Screensaver and tap the switch to activate it. Select an option.

  • Page 167: Lock Screen

    Settings Lock screen Options Change the settings for the locked screen. On the Settings screen, tap Lock screen. The available options may vary depending on the screen lock method selected. • S creen lock type: Change the screen lock method. •...

  • Page 168: Smart Lock

    Settings Smart Lock You can set the device to unlock itself and remain unlocked when trusted locations or devices are detected. For example, if you have set your home as a trusted location, when you get home your device will detect the location and automatically unlock itself. •...
  • Page 169 • S end diagnostic data: Set the device to automatically send the device’s diagnostic and usage information to Samsung. • R eceive marketing information: Set whether to receive Samsung marketing information, such as special offers, membership benefits, and newsletters.

  • Page 170: Fingerprint Recognition

    If your pattern, PIN, or password is forgotten, you will not be able to use the device if you do not reset it. Samsung is not responsible for any data loss or inconvenience caused by forgotten unlock codes.
  • Page 171 Settings For better fingerprint recognition When you scan your fingerprint on the device, be aware of the following conditions that may affect the feature’s performance: • T he device may not recognise fingerprints that are affected by wrinkles or scars. •...
  • Page 172 Settings Register your fingerprint. Place your finger on the fingerprint recognition sensor at the bottom of the screen. After the device detects your finger, lift it up and place it on the fingerprint recognition sensor again. Repeat this action until the fingerprint is registered. When you are finished registering your fingerprints, tap Done.
  • Page 173 Settings Deleting registered fingerprints You can delete registered fingerprints. On the Settings screen, tap Biometrics and security → Fingerprints. Unlock the screen using the preset screen lock method. Select a fingerprint to delete and tap Remove. Unlocking the screen with your fingerprints You can unlock the screen with your fingerprint instead of using a pattern, PIN, or password.

  • Page 174: Samsung Pass

    Samsung Pass. • T o use this feature, your device must be connected to a Wi-Fi or mobile network. • T o use this feature, you must sign in to your Samsung account. Refer to Samsung account for more information.
  • Page 175 Settings Scan your fingerprint and tap Next to complete the Samsung Pass registration. • I f the Add Samsung Pass to Home screen option is ticked, the Samsung Pass icon will be added on the Home screen. • I f the Use Samsung Pass instead of Samsung account password option is ticked, you can use your registered biometric data to verify your identity instead of entering the Samsung account password.
  • Page 176 You can now use the biometric data you registered to Samsung Pass when signing in to the app. Managing sign-in information View the list of websites and apps you have set to use Samsung Pass and manage your sign-in information. On the Settings screen, tap Biometrics and security → Samsung Pass.
  • Page 177 Settings Entering your personal information automatically You can use Samsung Pass to easily enter your address or payment card information on apps that support personal information autofill. On the Settings screen, tap Biometrics and security → Samsung Pass. Unlock the screen using the preset screen lock method.

  • Page 178: Secure Folder

    Secure Folder to be automatically locked and inaccessible. Before saving data in Secure Folder, make sure to back up a copy of the data in another secure location. To use Secure Folder, you must sign in to your Samsung account.
  • Page 179 • W hen you launch the Secure Folder app, you must unlock the app using your preset lock method. • I f you forget your Secure Folder unlock code, you can reset it using your Samsung account. Tap the button at the bottom of the locked screen, and enter your Samsung account password.
  • Page 180 Settings Moving content to Secure Folder Move content, such as photos and contacts, to Secure Folder. The following actions are an example of moving an image from the default storage to Secure Folder. Launch the Secure Folder app and tap Add files. Tap Images, tick images to move, and then tap Done.
  • Page 181 Tap and hold an app to delete, and tap Uninstall. Adding accounts Add your Samsung and Google accounts, or other accounts, to sync with the apps in Secure Folder. Launch the Secure Folder app and tap → Settings → Accounts → Add account.
  • Page 182 Settings Backing up and restoring Secure Folder Back up content and apps in Secure Folder to Samsung Cloud using your Samsung account and restore them later. Backing up data Launch the Secure Folder app and tap → Settings → Backup and restore.

  • Page 183: Accounts And Backup

    Accounts and backup Options Sync, back up, or restore your device’s data using Samsung Cloud. You can also sign in to accounts, such as your Samsung account or Google account, or transfer data to or from other devices via Smart Switch.

  • Page 184: Samsung Cloud

    Sync the data saved in your device, such as images and videos, with Samsung Cloud and view the data you have saved on Samsung Cloud. You can also back up your device’s data to Samsung Cloud and restore it later.

  • Page 185: Google

    Settings screen, tap Accounts and backup → Samsung Cloud → Back up this phone. • T o view the backup data for other devices in your Samsung Cloud, on the Settings screen, tap Accounts and backup → Samsung Cloud → Restore data →...

  • Page 186: Advanced Features

    Settings Advanced features Options Activate advanced features and change the settings that control them. On the Settings screen, tap Advanced features. Excessive shaking or an impact to the device may cause an unintended input for some features using sensors. • B ixby Routines: Add routines to automate settings that you use repeatedly. The device also suggests useful routines according to your frequent situations.

  • Page 187: Bixby Routines

    Settings • D ual Messenger: Install the second app and use two separate accounts for the same messenger app. Refer to Dual Messenger for more information. • S end SOS messages: Set the device to send help messages by pressing the Power key three times.
  • Page 188 Settings Adding routines from the recommendation list View the list of useful features and add them as your own routines. On the Settings screen, tap Advanced features → Bixby Routines. On the Recommended list, select a routine you want and tap Save routine. •...
  • Page 189 Settings Adding your own routines Add features you want to use as routines. On the Settings screen, tap Advanced features → Bixby Routines → Enter a routine name. , set conditions, and then tap Next. If you want to set the routine’s running condition to manual, tap Start button tapped. , set actions, and then tap Done.

  • Page 190: Motions And Gestures

    Settings Stopping running routines You can quickly stop running routines. On the notification panel, select a routine and tap Stop. Managing routines On the Settings screen, tap Advanced features → Bixby Routines → My routines. Your routines will appear. To deactivate a routine, tap the routine’s switch or To edit a routine, select a routine and tap .

  • Page 191: Dual Messenger

    Settings • P alm swipe to capture: Set the device to capture a screenshot when you swipe your hand to the left or right across the screen. You can view the captured images in Gallery. It is not possible to capture a screenshot while using some apps and features. •...

  • Page 192: Digital Wellbeing

    Settings Uninstalling a second app On the Settings screen, tap Advanced features → Dual Messenger. Tap the switch of the app you want to uninstall and tap Disable or Uninstall. All data related to the second app will be deleted. If you uninstall the first app, the second app will also be deleted.
  • Page 193 Settings Setting timers for apps You can limit the daily usage time for each app by setting a timer. When you reach the limit, the app will be deactivated and you cannot use it. On the Settings screen, tap Digital wellbeing → Dashboard. Tap No timer next the app you want and set the time.

  • Page 194: Device Care

    Settings Device care Introduction The device care feature provides an overview of the status of your device’s battery, storage, memory, and system security. You can also automatically optimise the device with a tap of your finger. Battery Security Storage Memory Optimising your device On the Settings screen, tap Device care →...

  • Page 195: Battery

    Settings Using the auto optimisation feature You can set the device to perform auto optimisation when your device is not in use. Tap → Auto optimisation and tap the switch to activate it. If you want to set the time to perform auto optimisation, tap Time.

  • Page 196: Storage

    The available capacity may change when you update the device. • Y ou can view the available capacity of the internal memory in the Specification section for your device on the Samsung website. Managing the memory To delete residual files, such as cache, tap Clean now. To delete files or uninstall apps that you do not use any more, select a category under User data.

  • Page 197: Security

    If the battery remains fully discharged, the time and date is reset. • C ontact us: Ask questions or view frequently asked questions. Refer to Samsung Members for more information. • R eset: Reset your device’s settings or perform a factory data reset. You can reset all your settings, or only network settings, or accessibility settings.

  • Page 198: Accessibility

    Settings Adding device languages You can add languages to use on your device. On the Settings screen, tap General management → Language and input → Language → Add language. To view all the languages that can be added, tap → All languages. Select a language to add.

  • Page 199: Software Update

    Settings Software update Update your device’s software via the firmware over-the-air (FOTA) service. You can also schedule software updates. On the Settings screen, tap Software update. If emergency software updates are released for your device’s security and to block new types of security threats, they will be installed automatically without your agreement.

  • Page 200: About Phone

    Settings About phone Access your device’s information. On the Settings screen, tap About phone. To change your device’s name, tap Edit. • S tatus: View various device information, such as the SIM card status, Wi-Fi MAC address, and serial number. •...

  • Page 201: Appendix

    Appendix Troubleshooting Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device. When you turn on your device or while you are using the device, it prompts you to enter one of the following codes: •...
  • Page 202 • R estart your device to clear any temporary software bugs. • E nsure that your device software is updated to the latest version. • I f the touchscreen is scratched or damaged, visit a Samsung Service Centre. Your device freezes or encounters a fatal error Try the following solutions.
  • Page 203 Appendix Calls are not connected • E nsure that you have accessed the right cellular network. • E nsure that you have not set call barring for the phone number you are dialling. • E nsure that you have not set call barring for the incoming phone number. Others cannot hear you speaking on a call •...
  • Page 204 • E nsure that the charger is connected properly. • V isit a Samsung Service Centre and have the battery replaced. The battery depletes faster than when first purchased • W hen you expose the device or the battery to very cold or very hot temperatures, the useful charge may be reduced.
  • Page 205 • O n your device, launch the Settings app, tap General management → Reset → Reset network settings → Reset settings → Reset to reset network settings. You may lose registered information when performing the reset. If the tips above do not solve the problem, contact a Samsung Service Centre.
  • Page 206 Data stored in the device has been lost Always make backup copies of all important data stored in the device. Otherwise, you cannot restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored in the device.
  • Page 207 • R estart your device to clear any temporary software bugs. • E nsure that your device software is updated to the latest version. • I f you are still having trouble with Bixby after trying these tips, contact a Samsung Service Centre.

  • Page 208: Removing The Battery

    • S amsung does not accept liability for any damage or loss (whether in contract or tort, including negligence) which may arise from failure to precisely follow these warnings and instructions, other than death or personal injury caused by Samsung’s negligence.
  • Page 209 Samsung Electronics. Trademarks • S AMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics. ® • B luetooth is a registered trademark of Bluetooth SIG, Inc. worldwide.

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