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Acer Aspire 1350 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw SERVICE CD PART NO.: VD.A10V7.001 PRINTED IN TAIWAN...
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Conventions The following conventions are used in this manual: SCREEN MESSAGES NOTE WARNING CAUTION IMPORTANT Denotes actual messages that appear on screen. Gives bits and pieces of additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions.
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DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
System Specifications Features This computer was designed with the user in mind. Here are just a few of its many features: Performance AMD Athlon XP-M 2000+ ~ 3000+ processor VIA KN400 series 2 memory slots supporting 266/333MHz DDR, upgradeable to 2GB High capacity, Enhanced-IDE hard disk Display The 14.1”...
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Human-centric design All-in-one design (incorporating hard drive, optical drive and floppy disk drive) Rugged, yet extremely protable, construction Stylish appearance Full-size keyboard with four programmable launch keys Comfortable palm rest area with well-positioned touchpad Expansion Upgradeable hard disk and memory modules PC card slot enables a range of add-on options I/O Ports One type II or type III PC Card slot (PCMCIA or CardBus)
Outlook View A general introduction of ports allow you to connect peripheral devices, as you would with a desktop PC. Front View Item Display Power button Launch keys InviLink button (manufacturing option) Bluetooth button (manufacturing option) Touchpad Click buttons & 4-way scroll key Speakers Palm rest...
Left Panel Item Ventilation slots Floppy activity indicator Floppy disk drive / 4-in-1 card reader Floppy disk eject button IEEE 1394 port Microphone-in jack Headphone jack Infrared port Chapter 1 Description Enables the computer to stay cool, even after prolonged use. LED (light emitting diode) that turns on and off when the floppy is activated.
Right Panel Item Optical drive Optical disc access indicator Optical drive eject button Optical drive emergency eject hole PC card eject button PC card slot Description Depending on your model, the optical drive is one of the following: CD-ROM drive for reading CDs. DVD-ROM drive for reading CDs and DVDs.
Rear Panel Item DC-in jack Modem jack Network jack S-video USB ports External display port Parallel port Ventilation slots Kensington lock slot Chapter 1 Description Connects the AC adapter. Connects the built-in fax/data modem to a phone line. Connects the computer to an Ethernet 10/ 100-based network.
Bottom Panel Item Ventilation slots Reset Switch Battery pack release latch Battery pack Hard disk bay Memory compartment Description Enables the computer to stay cool, even after prolonged use. Forces the computer to shut down in the event of system lockup. NOTE: Any unsaved data will be lost.
Indicators Your computer provides an array of six indicators located above the keyboard, in addition to two indicators positioned at the from of the palm rest area. These indicators show the status of the computer and its components. The three indicators located above the keyboard provide the following status information: Icon Function Caps lock...
Keyboard The keyboard features full-size keys with an embedded keypad, separate cursor control keys, two Windows keys, and twelve function keys (hot keys). Special keys Lock keys The computer features three lock keys, each with its own status indicator light. Lock Key Caps Lock When Caps Lock is on, all alphabetic characters are typed in uppercase.
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With the embedded keypad turned on, the following actions are possible: Desired Access Number keys on embedded Type numbers using embedded keypad keypad in the normal way. Cursor-control keys on Hold down the embedded keypad the cursor keys on the embedded keypad.
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Application This key has the same effect as clicking the right mouse button; it opens the application’s context menu. Hotkeys Using the Fn key with another key creates a hot key, providing a quick and convenient method for controlling various functions. To use a hot key, first hold down the Fn key.
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Euro key Your computer supports the new Euro currency character. First, hold down the Alt Gr key, and then press the Euro key. Keyboard Ergonomics The wide palm rest area provides a comfortable platform for your hands when typing on the keyboard. The ergonomic design enables you to adopt a relaxed, yet very efficient, typing style.
Touchpad The built-in touchpad is a PS/2-compatible pointing device that senses movement on its surface. This cursor responds to your finger movements on the touchpad. In addition, the two click buttons provide the same functionality as a computer mouse, while the scroll key enables easy up and down scrolling in documents and web pages.
Launch Manager application. Key 5 and 6 are used to enable the Wireless LAN and Bluetooth features. The first four launch keys can be set by the user. To see the launch keys, run the Acer Launch Manger. Launch key...
Hardware Specifications and Configurations Processor Item CPU type CPU package CPU core voltage BIOS Item BIOS vendor BIOS Version BIOS ROM type BIOS ROM size BIOS package Bupported protocols BIOS password control Second Level Cache Item Cache controller Cache size 1st level cache control 2st level cache control Cache scheme control...
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Memory Combinations Slot 1 256 / 512 / 1024MB 256 / 512 / 1024MB 256 / 512 / 1024MB 256 / 512 / 1024MB Above table lists some system memory configurations. You may combine DIMMs with various capacities to form other combinations. LAN Interface Item Chipset...
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Hard Disk Drive Interface Item Bytes per sector Data heads Drive Format Disks Spindle 4200 RPM 4200 RPM speed (RPM) Performance Specifications Buffer size 2048KB 2048KB Interface ATA-5 ATA-5 Max. media transfer rate (disk-buffer, Mbytes/s) Data transfer 100 MB/ 100 MB/ rate Sec.
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Audio Interface Item Internal speaker / Quantity Supports PnP DMA channel Supports PnP IRQ Video Interface Item Chip vendor Chip name Supports ZV (Zoomed Video) port Graph interface Maximum resolution (LCD) Maximum resolution (CRT) Video Memory ItemResolution Fixed or upgradeable Video memory size Parallel Port Item...
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PCMCIA Port Item Supports card type Number of slots Access location Supports ZV (Zoomed Video) port Supports 32 bit CardBus System Board Major Chips Item System core logic Super I/O controller Audio controller Video controller Hard disk drive controller Keyboard controller IEEE 1394 Keyboard Item...
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DC -AC LCD inverter Item Vendor & model Quanta 3HYA1 IV0008 name Input voltage (V) 8(min.) Input current (mA) Output voltage (Vrms, no load) Output voltage 55(min.) frequency (kHz) Output Current/Lamp lout(Min.) lout(Max.) NOTE: DC-AC inverter is used to generate very high AC voltage, the support to LCD CCFT backlight user, and is also responsible for the control of LCD brightness.
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AC Adapter Item Inrush current Efficiency Output Ratings DC output voltage Noise + Ripple Output current Input rated voltage Input current Dynamic Output Characteristics Turn-on delay time Hold up time Over Voltage Protection (OVP) Short circuit protection Electrostatic discharge (ESD) Dielectric Withstand Voltage Primary to secondary Leakage current...
System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.
Navigating the BIOS Utility There are six menu options: Info., Main, Advanced, Security, Boot, and Exit. Follow these instructions: To choose a menu, use the cursor left/right keys ( To choose a parameter, use the cursor up/down keys ( To change the value of a parameter, press While the item has sub-items, press Press while you are in any of the menu options to go to the Exit menu.
Displays the keyboard controller firmware version. Serial Num Displays the system serial number. Asset Tag Number Product Name Displays the product name. Manufacture Name Displays the Acer company. UUID Number Displays the UUID (Universal Unique IDentifier) string = 32 bytes. Chapter 2 Description...
Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. NOTE: The screen above is for reference only. Actual values may differ. Chapter 2...
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The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter System Time Sets the system time. System Date Sets the system date. System Memory This field reports the memory size of the system. The user can not change the memory setting.
Advanced The Advanced menu screen contains parameters involving your hardware devices. It also provides advanced settings of the system. The table below describes the parameters in the screen. Settings in boldface are the default and suggested parameter settings. Parameter Infrared Port Selects serial port address and IRQ.
Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Chapter 2...
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The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Supervisor Password is User Password is Primary Harddisk Security Set Supervisor Password Set User Password Set HDD Password Password on Boot NOTE: When you are prompted to enter a password, you have three tries before the system halts.
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Removing a Password Follow these steps: Use the keys to highlight the Set Supervisor Password parameter and press the The Set Password box appears: Type the current password in the Enter Current Password field and press Press twice without typing anything in the Enter New Password and Confirm New Password fields. The computer then sets the Supervisor Password parameter to “Clear”.
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If the current password entered does not match the actual current password, the screen will show you the Setup Warning. If the new password and confirm new password strings do not match, the screen will display the following message. Chapter 2...
Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM/DVD-ROM in module bay. Chapter 2...
Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Parameter Exit Saving Changes Exit System Setup and save your changes to CMOS. Exit Discarding Changes Exit utility without saving setup data to CMOS.
System Diagnostic Diskette This diagnostic diskette is for the Acer Aspire 1350 series notebook machine. However, system diagnostic utility is not ready as service CD released. Acer HQ CSD will upload the utility to CSD website as soon as it is ready.
Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge small Philips screwdriver flat head screwdriver Philiips screwdriver nut screwdriver...
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: Turn off the power to the system and all peripherals. Unplug the AC adapter and all power and signal cables from the system. Remove the battery pack.
Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
Removing the Memory/MDC (Modem/Bluetooth)/HDD Module Remove the two screws holding the DIMM door. Remove the DIMM door. Pop out the memory then take out the memory. Remove the two screws that secure the MDC(modem or modem/Bluetooth combo) board. Remove the MDC board then disconnect the MDC cable and Bluetooth atenna. Remove the two screws holding the HDD bezel(cover).
Removing the Keyboard/ODD Module/FDD Module Remove the right hinge cap. Then remove the left hinge cap. Remove one screw holding the middle cover. Use a flat screwdriver to remove the middle cover carefully. Remove the three screws that hold the keyboard. Then turn over the keyboard. Disconnect the keyboard connector then remove the keyboard.
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Remove the two screws that secure the FDD module. 10. Disconnect the FDD cable. 11. Then take out the ODD module. Chapter 3...
Disassembling the Main Unit Remove the four screws that secure the launch board. Then take the launch board off the main unit. Disconnect the lid switch cable. Disconnect the wireless LAN antenna. Pop out the wireless LAN card. Disconnect the inverter cable from the main unit. Remove the two screws that secure the LCD coaxial cable.
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11. Pull out the Blustooth antenna carefully. 12. Take out the Bluetooth antenna as picture shows. 13. Remove one screw that secures the ground cable. 14. Remove the two screws that secure the LCD module on one side. 15. Then remove another two screws one another side. 16.
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22. Disconnect the touchpad board cable(black) from the main board. 23. Disconnect the touchpad board cable(black) from the touchpad board(scroll board). 24. Disconnect the touchpad cable(white) from the the touchpad board(scroll board). 25. Remove the two screws that secure the touchpad board(scroll board). 26.
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30. Remove the four screws holding the ODD tray. 31. Then remove the ODD tray. 32. Remove the four screws holding the FDD-HDD tray. 33. Then remove the FDD-HDD tray. 34. Disconnect the speaker cable from the main board. 35. Remove the two screws that secure the right and left speakers. 36.
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39. Remove the four screws holding the Northbridge heat sink on the main board back. 40. Then take off the Northbridge heat sink. 41. Remove the four screws that secure the PCMCIA slot. 42. Then detach the PCMCIA slot from the main board. 43.
Disassembling the LCD Module Remove the two LCD cover rubbers and two LCD cushion rubbers. Then remove the four screws holding the LCD bezel. Detach the LCD bezel carefully. Tear off the tape that fastens the LCD inverter cable and the high voltage cable. Disconnect the inverter cable.
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10. Remove another three screws on another side. 11. Remove the entire LCD from the LCD panel. 12. Remove the four screws that secure the LCD hook bracket. 13. Remove the LCD hook bracket. 14. Remove one screw that secures the left aux wireless LAN antenna. 15.
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17. Remove the two screws holding the right LCD bracket. 18. Remove the right LCD bracket. 19. Remove another two screws holding the left LCD bracket. 20. Remove the left LCD bracket. 21. Tear off the tape that fastens the LCD coaxial cable as picture shows. 22.
Disassembling the External Modules Disassembling the HDD Module Remove the two screws holding the HDD bracket. Remove another two screws that fasten the HDD bracket. Remove the HDD bezel(cover). Then remove the HDD bracket as picture shows. Disassembling the Floppy Disk Drive Module Remove the two screws holding the right FDD bracket.
Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test this model. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Duplicate symptom and obtain the failing symptoms in as much detail as possible.
System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.
Keyboard or Auxiliary Input Device Check Remove the external keyboard if the internal keyboard is to be tested. If the internal keyboard does not work or an unexpected character appears, make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the system board. If the keyboard cable connection is correct, run the Keyboard Test.
Check the Battery Pack To check the battery pack, do the following: From Software: Check out the Power Management in control Panel In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct.
Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.
Index of Error Messages Error Message List Error Messages Struck Key System CMOS checksum bad - Default configuration used Real time clock error Previous boot incomplete - Default configuration used Invalid System Configuration Data Operating system not found FRU/Action in Sequence See “Keyboard or Auxiliary Input Device Check”...
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Error Message List No beep Error Messages Power-on indicator turns off and LCD is blank. Power-on indicator turns on and LCD is blank. Power-on indicator turns on and LCD is blank. But you can see POST on an external CRT. Power-on indicator turns on and a blinking cursor shown on LCD during POST.
Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error LCD backlight doesn't work LCD is too dark LCD brightness cannot be adjusted Unreadable LCD screen Missing pels in characters Abnormal screen Wrong color displayed LCD has extra horizontal or vertical lines displayed.
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Power-Related Symptoms Symptom / Error Battery can’t be charged or discharged System hang during POST PCMCIA-Related Symptoms Symptom / Error System cannot detect the PC Card (PCMCIA) PCMCIA slot pin is damaged. PC Card cannot be inserted or ejected Memory-Related Symptoms Symptom / Error Memory count (size) appears different from actual size.
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Power Management-Related Symptoms Symptom / Error The system doesn't resume from hibernation/ standby mode. The system doesn't resume from standby mode after opening the lid of the portable computer. Battery fuel gauge in Windows doesn’t go higher than 90%. System hangs intermittently. Peripheral-Related Symptoms Symptom / Error System configuration does not match the...
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Modem/LAN-Related Symptoms Symptom / Error Internal modem does not work correctly. Internal LAN does not work correctly NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined Problems” on page 57. Chapter 4 Action in Sequence See “System Diagnostic Diskette”...
Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: Run the diagnostic test for the system board in loop mode at least 10 times.
System Check” on page 61): Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive...
RMA (Return Merchandise Authorization). Please also note that there are some common parts for Aspire 1350, yet the LCD modules are different in two model. Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your regional web or channel.
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NOTE: Some part numbers appear on the exploded diagram are vendor’s part number. Please refer to the FRU list for Acer part number. Chapter 6...
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Picture Cables POWER CORD US (3 PIN) POWER CORD EU (3 PIN) POWER CORD PRC (3 PIN) POWER CORD UK (3 PIN) POWER CORD ITALIAN (3 PIN) POWER CORD DANISH (3 PIN) POWER CORD AU (3 PIN) TOUCHPAD BOARD CABLE MODEM CABLE FFC- TOUCHPAD CABLE Antenna...
Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows XP Home environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
IOMega ZIP (LPT Port) Microsoft Internet Keyboard Pro Gateway Keyboard SK-9910U Gateway Keyboard SK-9926 Microsoft Optical USB Mouse Lotitech Wheel Mouse Acer USB Mouse M012B0 Microtek EyeStar U2S PC Camera USC-1 Argosy HDD IOMega ZIP CD650 HD DeskJet 840C MIC USB FDD YD-8U10...
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Item Audio Jacks Microphone Appendix B Specifications JS-100 Jazz 3D Speaker SONY Earphone MDR-CD60 Microsoft Microphone Conderser MIC. Dynamic MIC.
This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.
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