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Troubleshooting
Related Manuals for Dell PowerVault LTO8
Summary of Contents for Dell PowerVault LTO8
- Page 1 Dell PowerVault LTO Tape Drive User's Guide...
- Page 3 Note Before you use this information and the product it supports, read the general information under Notices in the Dell PowerVault LTO Tape Drive User's Guide. NOTE indicates important information that helps you make better use of your system. NOTICE indicates either potential damage to hardware or loss of data and describes how to avoid the problem.
- Page 4 Dell PowerVault LTO Tape Drive: User's Guide...
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Page 5: Table Of Contents
Rack Mount Drive . . 51 Installing the External Drive - Step-By-Step Instructions . . 13 Contacting Dell ... 53 Verifying Drive Operation . 14 Loading Device Drivers . . 14 Appendix. - Page 6 Dell PowerVault LTO Tape Drive: User's Guide...
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Page 7: Figures
Figures PowerVault Internal Model. Connecting the SAS cable . . 13 PowerVault External Model Connecting two SAS Hosts to one Tape Drive PowerVault Rack Mount Model . Turning on the External Drive . . 17 Front Panel . Turning on the Rack Mount Drive . . - Page 8 Dell PowerVault LTO Tape Drive: User's Guide...
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Page 9: Tables
Tables LTO Generation Specifications. General Troubleshooting . . 36 SCD, Ready/Activity LED, and Fault LED Methods of Receiving Errors and Messages Descriptions. Descriptions and Corrective Actions . . 37 Supported Functions of Compatible Media TapeAlert Flags and Descriptions . . 45 Types . - Page 10 Dell PowerVault LTO Tape Drive: User's Guide...
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Page 11: Introduction
Open Systems environment. The drive can be integrated into a system (internal model) or can be provided as a separately packaged desktop unit (external model). There are seven generations of the Dell PowerVault tape drives in the LTO series of products. -
Page 12: Encryption
Data encryption is supported by LTO Ultrium 4 and later data cartridges only. For more details, consult your application support documentation. Dell PowerVault LTO Tape Drive: User's Guide... -
Page 13: Specifications And Features
Specifications and Features Specifications Table 1. LTO Generation Specifications PowerVault Generation Specification LTO8 LTO7 LTO6 LTO5-140 LTO4-120 LTO3-80 Native 12000 GB 6000 GB 2500 GB 1500 GB 800 GB 400 GB Capacity 2.5:1 30000 GB 15000 GB 6250 GB Compressed Capacity 24000 GB 12000 GB... -
Page 14: Tape Backup Software
See Table 2 on page 5 for more descriptions. 3. Fault LED. The front panel of your Dell PowerVault LTO tape drive has an amber fault LED indicating the drive has encountered an error, is not in a normal operational status, or needs cleaning. -
Page 15: Scd, Ready/Activity Led, And Fault Led Descriptions
6. Encryption status LED. This white LED indicates all data (except for the label information) on the cartridge is encrypted. (LTO Ultrium 5 and above cartridges only.) Table 2. SCD, Ready/Activity LED, and Fault LED Descriptions Condition of Condition green Condition of white Ready/... -
Page 16: Rear Panel
Rear Panel Figure 5. Rear Panel of Internal SAS Tape Drive SAS connector Library interface Ethernet - not iSCSI - for LED controls for library drive sled transferring firmware and dumps only Dell PowerVault LTO Tape Drive: User's Guide... -
Page 17: Rear Panel Of External Sas Tape Drive
Figure 6. Rear Panel of External SAS Tape Drive Power connector SAS connectors Fan enclosure Ethernet - not iSCSI - for transferring firmware and dumps only Figure 7. Rear Panel of the Rack Mount Tape Drive Power connector SAS connectors Fan enclosure Ethernet - not iSCSI - for transferring firmware and dumps only... - Page 18 Dell PowerVault LTO Tape Drive: User's Guide...
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Page 19: Setting Up The Tape Drive
Installing the Drive — Prerequisites The Dell PowerVault tape drive is a 6 Gb SAS device with a burst transfer rate of 600 MB per second. It is recommended that you use a dedicated SAS host bus adapter for this tape drive. -
Page 20: Air Intake Area
To avoid personal injury or damage to the system or tape drive, ensure that the system power cord is disconnected before you install the drive. Refer to your system's documentation for instructions on how to prepare the mounting bay to receive the tape drive. 4. Attaching Mounting Hardware Dell PowerVault LTO Tape Drive: User's Guide... -
Page 21: Install The Drive
If your system requires special rails or other hardware to install the tape drive, mount them on the tape drive in this step. If your system does not require special mounting hardware, proceed to step 5. 5. Installing the Drive Slide the tape drive into the open bay, aligning the tray or rails with the slots in the bay, as shown in Figure 9. -
Page 22: Attaching Sas Cable
Connect the power cord to the system and to the electrical outlet. To ensure that the drive is receiving power, watch for the following indicators while turning on the power to the system: a. The single-character display presents a series of random characters. b. The single-character display becomes blank (not lit). Dell PowerVault LTO Tape Drive: User's Guide... -
Page 23: Installing External And Rack Mount Drives
Notice: The external tape drive should not be stacked. Do not place anything on top of the unit. 2. Connecting Power An external Dell PowerVault Tape Drive will operate using any voltage in the range 100–240 volts (50–60 Hz). No adjustment is needed. To connect your drive to the power supply, proceed as follows: a. -
Page 24: Verifying Drive Operation
Loading Device Drivers Microsoft Windows Server ® ® This section describes how to install the Microsoft Windows Server Device Drivers for the tape drive. Dell PowerVault LTO Tape Drive: User's Guide... -
Page 25: Ethernet Service Port Procedures
This is acceptable operation and at times a multi-drive LAN may see different drives with accessible default address. 1. Obtain the latest drive firmware from the web. Go to http://www.Dell.com/support. 2. Connect an ethernet patch cable to the drive’s ethernet interface and to a computer. In order to meet electromagnetic immunity requirements, a shielded ethernet cable is required. - Page 26 8. Remove the ethernet patch cable from the drive’s ethernet interface. Dell PowerVault LTO Tape Drive: User's Guide...
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Page 27: Using The Tape Drive
Using the Tape Drive v “Operating the Drive” v “Loading, Unloading, and Write-Protecting Cartridges” on page 18 v “Caring for Tape Cartridges” on page 21 v “Cleaning the Tape Mechanism” on page 23 Operating the Drive Turn on the external drive by pushing the power on/off button on the front panel (Figure 15). Turn on the rack mount drive by pushing the power on/off button on the front panel (Figure 16).The tape drive runs its Power-On Self-Test (POST). -
Page 28: Loading, Unloading, And Write-Protecting Cartridges
The Dell PowerVault LTO Tape Drive is compatible (see Supported Functions of Compatible Media Types) with the cartridges of its predecessors. See Table 3 for a description of the functions that are supported on the different compatible media types. -
Page 29: Lto Ultrium Data Cartridge
1 GB = 1 000 000 000 bytes. Compression Ratio v 2.5:1 = LTO6 v 2:1 = LTO5, LTO4, and LTO3 RO = Read Only Figure 18 shows the LTO Ultrium Data Cartridge and its components. Figure 18. LTO Ultrium Data Cartridge LTO cartridge memory Insertion guide Label area... - Page 30 If the switch is set to locked (locked padlock), data cannot be written to the tape. v If the switch is set to unlocked (unlocked padlock or black void), data can be written to the tape. Dell PowerVault LTO Tape Drive: User's Guide...
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Page 31: Caring For Tape Cartridges
Figure 20. Setting the Write-Protect Switch Write-Protect Switch To set the switch, slide it left or right to the desired position. Notice: Always set the write protection tab prior to loading the cartridge into the drive. Sliding the tab after loading causes unpredictable results and could result in drive errors or backup failure. Caring for Tape Cartridges Notice: Do not insert a damaged tape cartridge into your tape drive. - Page 32 Do not stack more than six cartridges. v Do not degauss a cartridge that you intend to reuse. Degaussing makes the tape unusable. Dell PowerVault LTO Tape Drive: User's Guide...
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Page 33: Cleaning The Tape Mechanism
Cleaning the Tape Mechanism Dell PowerVault drives have been developed to have a minimal cleaning requirement. The tape drive will display a on the single-character display and the fault LED will flash amber when the drive needs cleaning. Only insert a cleaning cartridge into the tape drive when the is displayed. - Page 34 Dell PowerVault LTO Tape Drive: User's Guide...
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Page 35: Using The Tape Backup Software
See the User's Operating Guide supplied with your Tape Backup application for more information about using the Tape Backup software. For the latest supported software versions, go to the Dell support website at http://www.Dell.com/support or visit the support site of your backup software vendor. - Page 36 Dell PowerVault LTO Tape Drive: User's Guide...
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Page 37: Troubleshooting
Notice: When updating firmware, do not power off the tape drive until the update is complete, or the firmware may be lost. For information on the latest versions of firmware, see the Dell support website at http:// www.Dell.com/support. Selecting a Diagnostic or Maintenance Function The tape drive can run diagnostics, test write and read functions, test a suspect tape cartridge, and perform other diagnostic and maintenance functions. -
Page 38: Diagnostic And Maintenance Function Codes And Descriptions
The tape drive rewinds and unloads the cartridge and then exits maintenance mode. Function Code 2 — RESERVED (Service Function) Function Code 3 — RESERVED (Service Function) Dell PowerVault LTO Tape Drive: User's Guide... - Page 39 Table 5. Diagnostic and Maintenance Function Codes and Descriptions (continued) Function Code 4 — Force a Dump of Vital Data to Tape Drive Memory Causes the tape drive to perform a collection (or dump) of vital technical data and save it to drive memory. (A drive dump is also known as a save of the firmware trace.) Notice: When an error code is displayed in maintenance mode, the tape drive also displays a dot to remind you that a dump already exists.
- Page 40 Function Code C - Insert Cartridge Into Tape Drive This function cannot be selected by itself. It relates to other maintenance functions (such as Run Tape Drive Diagnostics) that require a scratch tape cartridge that is not write protected. Dell PowerVault LTO Tape Drive: User's Guide...
- Page 41 Table 5. Diagnostic and Maintenance Function Codes and Descriptions (continued) Function Code E - Test Cartridge & Media Causes the tape drive to perform a Write/Read test (on the edge bands) to ensure that a suspect cartridge and its magnetic tape are acceptable. The tape drive takes approximately 15 minutes to run one loop of the test. The test loops ten times before completing.
- Page 42 The tape drive then rewinds, unloads the cartridge, and exits maintenance mode. v To halt the diagnostic immediately and terminate the test that is running, press the eject button twice. The tape drive rewinds, unloads the cartridge, and exits maintenance mode. Dell PowerVault LTO Tape Drive: User's Guide...
- Page 43 Table 5. Diagnostic and Maintenance Function Codes and Descriptions (continued) Function Code H - Test Head Causes the tape drive to perform the Head Resistance Measurements test and a Write/Read test (on the center of the tape). The drive runs these tests to ensure that the tape drive's head and tape-carriage mechanics are working correctly.
- Page 44 If an error is detected, the fault LED flashes amber, then the tape drive posts an error code to the single-character display. To determine the error, locate the code in “Descriptions and Corrective Actions” on page 37. Once the cartridge is manually ejected and removed, the tape drive exits maintenance mode. Dell PowerVault LTO Tape Drive: User's Guide...
- Page 45 Table 5. Diagnostic and Maintenance Function Codes and Descriptions (continued) Function Code L - Load/Unload Test Approximate Run Time = 15 seconds per loop Total Number of Loops = 10 Function Code tests the drive's ability to load and unload a tape cartridge. The diagnostic loops ten times.
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Page 46: General Guidelines
General Guidelines If you encounter problems when running the Dell PowerVault Tape Drive, refer to Table 6 for common problems. If the problem is not identified, refer to “Methods of Receiving Errors and Messages” on page 37. The color and condition of the LEDs may also indicate a problem. -
Page 47: Methods Of Receiving Errors And Messages
Methods of Receiving Errors and Messages Use Table 7 as a guide for identifying error codes and message codes reported by the tape drive, its computer (if applicable), or the system. Note: The codes on the single-character display have different meanings, depending on whether they display during normal operations or while the drive is in maintenance mode. - Page 48 3. Ensure that the operating temperature and airflow is within the specified range (see“Setting Up the Tape Drive” on page 9 ). 4. If the proper voltages are being applied but the problem persists, contact Dell technical support. The error code clears when you power-off the tape drive or place it in maintenance mode.
- Page 49 (see Function Code 1 in “Selecting a Diagnostic or Maintenance Function” on page 27). - If the diagnostics fail, contact Dell technical support. - If the diagnostics succeed, the error was temporary. v If the operation fails and another drive is not available, insert a scratch cartridge into the drive and run the tape drive diagnostics (see Function Code 1 in “Selecting a Diagnostic or...
- Page 50 If the diagnostics succeed, run the Test Head diagnostic (see Function Code H in “Selecting a Diagnostic or Maintenance Function” on page 27). – If the Test Head diagnostic fails, contact Dell technical support. – If the Test Head diagnostic succeeds, replace the cartridges that caused the problem.
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Page 51: Drive Status
If the problem persists, contact Dell technical support. The drive is usable, though the single-character display continues to indicate an error and the fault LED flashes amber. -
Page 52: Drive Maintenance
4. Use the web browser refresh button to update the page with the current drive status. Drive Maintenance 1. Connect an ethernet cable to the drive or bridgebox. 2. Using a web browser, connect to http://169.254.0.3/service.html. The drive maintenance page will be displayed. Dell PowerVault LTO Tape Drive: User's Guide... -
Page 53: Fixing Sas Connectivity Problems
If there appears to be a problem connecting or communicating with the drive, follow this procedure. 1. Ensure that the power is on to the tape drive. 2. Replace the SAS cable and interposers, if any, and retry the failing operation. 3. If these measures do not correct the problem, contact Dell customer support. Troubleshooting... -
Page 54: Resolving Media-Related Problems
Function Code 1 in “Selecting a Diagnostic or Maintenance Function” on page 27). 3. If the tape drive diagnostics fail, contact Dell technical support. If the tape drive diagnostics run successfully, perform the operation that produced the initial media error. -
Page 55: Tapealert Flags And Descriptions
TapeAlert Flags Table 9 lists the TapeAlert flags that are supported by the Dell PowerVault Tape Drive. Table 9. TapeAlert Flags and Descriptions TapeAlert Flags Supported by the Tape Drive Flag Flag Parameter Flag Description Action Required Number (in hex) - Page 56 Set when the tape drive fails Use the error code on the its internal self tests. single-character display, library user interface, or SCSI drive sense data. See “Descriptions and Corrective Actions” on page 37. Dell PowerVault LTO Tape Drive: User's Guide...
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Page 57: Recovering A Tape Cartridge
Table 9. TapeAlert Flags and Descriptions (continued) TapeAlert Flags Supported by the Tape Drive Interface Set when the tape drive Locate error code 8 or 9 in detects a problem with the “Descriptions and Corrective SCSI or LDI (RS-422) Actions” on page 37. interface. - Page 58 2. To eject the cartridge, push the eject button one more time. If the tape cartridge still will not eject, contact trained service personnel for assistance. Notice: If you are not a trained service person, do not attempt to open the drive for repairs as this will void your warranty. Dell PowerVault LTO Tape Drive: User's Guide...
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Page 59: Specifications
“Rack Mount Drive” on page 51 General Specifications Table 10. General specifications General Manufacturer Manufactured for Dell Model Number (Internal, External, RackMount) Dell PowerVault Tape Drive LTO Ultrium 8-H LTO Ultrium 7-H LTO Ultrium 6-H LTO Ultrium 5-H LTO Ultrium 4-H LTO Ultrium 3-H... -
Page 60: External Drive
Height 6.5 cm (2.56 in) Weight 4.4 kg (9.7 lb) Power Requirements AC line voltage 100 - 240 VAC Line frequency 50 - 60 Hz, auto-ranging Line current at 100 VAC 0.48 A Dell PowerVault LTO Tape Drive: User's Guide... -
Page 61: Rack Mount Drive
Table 12. External Drive specifications (continued) Physical Specifications Line current at 240 VAC 0.20 A External Drive Specifications, continued Performance Interface 6 GB SAS Recording format LTO Ultrium Generation Media LTO Ultrium Capacity LTO8-12000 GB (Native) 30000 GB (compressed, assuming 2.5:1 compression) LTO7-6000 GB (Native) 15000 GB (compressed, assuming 2.5:1 compression) LTO6-2500 GB (Native) 6250 GB (compressed, assuming... - Page 62 20% to 80% relative humidity (non-condensing) Maximum wet bulb temperature 26°C (79°F) Non-operating Limits (Storage or Shipping) Temperature -40° to 60° (-40° to 140°F) Humidity 10% to 90% relative humidity (non-condensing) Maximum wet bulb temperature 26°C (79°F). Dell PowerVault LTO Tape Drive: User's Guide...
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Page 63: Contacting Dell
Select your product. The support page that lists the various support categories is displayed. 5. For contact details of Dell Global Technical Support: a. Click Global Technical Support. b. The Contact Technical Support page is displayed with details to call, chat, or email the Dell Global Technical Support team. - Page 64 Dell PowerVault LTO Tape Drive: User's Guide...
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Page 65: Appendix. Regulatory Information
Appendix. Regulatory Information Regulatory Information for Taiwan Figure 17. Taiwan Contact Information Statement... - Page 66 Dell PowerVault LTO Tape Drive: User's Guide...
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Page 67: Glossary
Glossary This glossary defines the special terms, backward compatible. abbreviations, and acronyms that are used in this Capable of being used with a previous publication. If you do not find the term you are product that was designed for a similar looking for, refer to the index or to the Dictionary purpose. - Page 68 A named set of records stored or A file that contains the firmware that is processed as a unit. needed to use an attached device. Dell PowerVault LTO Tape Drive: User's Guide...
- Page 69 firmware. to 1500 GB per cartridge and a native The proprietary code that is usually sustained data transfer rate of 140 MB per delivered as part of an operating system. second. Firmware is more efficient than software Generation 6. that is loaded from an alterable medium, The informal name for the Ultrium 6 Tape and is more adaptable to change than Drive, which is the sixth-generation...
- Page 70 During tape processing the The plural of medium. leader pin is grasped by a threading mechanism, which pulls the pin and the tape out of the cartridge, across the drive Dell PowerVault LTO Tape Drive: User's Guide...
- Page 71 medium. that is expected by the receiving system. A physical material in or on which data This usually occurs when the sending and may be represented, such as magnetic receiving systems have different parity tape. settings. megabyte (MB). port. (1) A system or network access point for 1,000,000 bytes.
- Page 72 Status and error messages that are automatically enter a low-power mode by generated by the TapeAlert utility and which to conserve energy. display on the server's console. Dell PowerVault LTO Tape Drive: User's Guide...
- Page 73 The Dell PowerVault tape drive houses the mechanism (drive head) that reads and writes data to the tape. Its native data capacity is 1500 GB per cartridge;...
- Page 74 Dell PowerVault LTO Tape Drive: User's Guide...
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Page 75: Index
Index glossary 57 Statistical Analysis and Reporting System (SARS) 44 acclimation 21 status, drive 41 Application Managed Encryption (AME) 2 Install 9 internal drive, install 9 Internal drive, install 9 Tape backup 4 Internal Drive, pre-installed 9 Tape cartridge 47 back up software 4 Tape Drive 9 Tape Drive, external 13... - Page 76 Dell PowerVault LTO Tape Drive: User's Guide...
- Page 77 Readers’ Comments — We'd Like to Hear from You Dell PowerVault LTO Tape Drive User's Guide We appreciate your comments about this publication. Please comment on specific errors or omissions, accuracy, organization, subject matter, or completeness of this book. The comments you send should pertain to only the information in this manual or product and the way in which the information is presented.
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