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Other Information
Issues
Others
The cable/set top box remote
control does not turn the TV on or
off, or adjust the volume.
'Mode Not Supported' message.
Caption on TV menu is greyed out.
There is a plastic smell from the TV.
TV Signal Strength is unavailable in
the Self Diagnosis Test menu.
TV is tilted to the right or left side.
Channel menu is grey out
(unavailable).
Your settings are lost after 30
minutes
or every time the TV is turned off.
You have intermittent loss of audio
or video.
You see small particles when you
look closely at the edge of the
frame of the TV.
POP (TV's internal banner ad)
appears on the screen.
✎
Watch these troubleshooting on video at www.samsung.com/spsn
✎
This TFT LCD panel uses a panel consisting of sub pixels which require sophisticated technology to produce. However,
there may be a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the
product.
Storage and Maintenance
¦
✎
If you remove the attached sticker on the TV screen, clean the residues and then watch TV.
Do not spray water or a cleaning agent directly onto the
product. Any liquid that goes into the product may cause a
failure, fire, or electric shock.
32
English
Solutions and Explanations
•
Program the Cable/Sat remote control to operate the TV. Refer to the Cable/Sat user manual for
SAMSUNG TV code.
•
Check the supported resolution of the TV and adjust the external device's output resolution
accordingly. Refer to resolution settings in this manual.
•
Caption can not be selected in the TV menu when connected via HDMI or Component.
•
Caption must be activated on the external device.
•
This smell is normal and will dissipate over time.
•
This function is only available with digital channels with an Antenna (RF/Coax) connection (Air or
Cable). (P. 20)
•
Remove the stand base from the TV and reassemble.
•
Channel menu is only available when the TV source is selected (Antenna or Cable).
•
If TV is in the Store Demo mode, it will reset audio and picture settings every 30 minutes. Please
change from Store Demo mode to Home Use mode in the Plug & Play procedure. Press the
SOURCE
button to select TV mode, go to
•
Check the cable connections and reconnect them.
•
Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are
flexible enough for long term use. Mounting the TV to the wall, we recommend using cables with 90
degree connectors.
•
This is part of the product's design and is not a defect.
•
Select Home Use under Plug & Play mode.
For details, refer to Plug & Play (Initial Setup). (P. 7)
→ Setup → Plug & Play → ENTERE.
MENU
Clean the product with a soft cloth dapped in a small
amount of water.
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