Sony WI-1000X Help Manual
  1. Manuals
  2. Brands
  3. Sony Manuals
  4. Headsets
  5. WI-1000X
  6. Help manual

Sony WI-1000X Help Manual

Wireless noise canceling stereo headset
Hide thumbs Also See for WI-1000X:
Table of Contents

Advertisement

Quick Links

Download this manual
Help Guide
Wireless Noise Canceling Stereo Headset
WI-1000X
Use this manual if you encounter any problems, or have any questions.
The main update contents of the headset software version 4.1.0 and later are supported.
Update the software of the headset and "Sony | Headphones Connect" app to the latest version. For details, refer to the
following:
https://www.sony.net/elesupport/
Getting started
What you can do with the BLUETOOTH function
About voice guidance
Supplied accessories
Checking the package contents
Replacing the earbuds
Storing the cables
Parts and controls
Location and function of parts
About the indicator
Power/Charging
1

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the WI-1000X and is the answer not in the manual?

Questions and answers

Related Manuals for Sony WI-1000X

Summary of Contents for Sony WI-1000X

  • Page 1 Use this manual if you encounter any problems, or have any questions. The main update contents of the headset software version 4.1.0 and later are supported. Update the software of the headset and "Sony | Headphones Connect" app to the latest version. For details, refer to the following: https://www.sony.net/elesupport/...
  • Page 2 Charging the headset Available operating time Checking the remaining battery charge System requirements for battery charge using USB Turning on the headset Turning off the headset Making connections How to make a wireless connection to BLUETOOTH devices One-touch connection (NFC) compatible Android devices One-touch connection (NFC) with a smartphone (Android 4.1 or later) Disconnecting the smartphone by one touch (NFC) Switching the device by one touch (NFC)
  • Page 3 Connecting the headset to 2 Android smartphones Connecting the headset to an Android smartphone and an iPhone Disconnecting BLUETOOTH connection (after use) Using the supplied dedicated headphone cable Listening to music Listening to music via a BLUETOOTH connection Listening to music from a device via BLUETOOTH connection Controlling the audio device (BLUETOOTH connection) Disconnecting BLUETOOTH connection (after use) Noise canceling function...
  • Page 4 Using the voice assist function (Siri) Using the apps What you can do with "Sony | Headphones Connect" app Installing "Sony | Headphones Connect" app Important information Precautions Trademarks Customer support websites Troubleshooting What can I do to solve a problem? Power/Charging The headset is not turned on.
  • Page 5 No voice from callers Low voice from callers Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 6: What You Can Do With The Bluetooth Function

    You can receive audio signals from a smartphone or music player to enjoy music wirelessly. Talking on the phone You can make and receive a call with your hands free, while leaving your smartphone or mobile phone in your bag or pocket. 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 7: About Voice Guidance

    When Amazon Alexa is not available on the smartphone connected to the headset even if you press the Amazon Alexa button on the headset: “Either your mobile device isn't connected; or you need to open the Alexa App and try again” 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 8: Checking The Package Contents

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Checking the package contents After opening the package, check that all items in the list are included in the package. If items are missing, contact your dealer. Numbers in ( ) indicate the item amount.
  • Page 9 Reference Guide (1) Operating Instructions (1) Other documents (1 set) (*) May not be supplied in some countries or regions. 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 10: Replacing The Earbuds

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Replacing the earbuds The headset comes with the M size hybrid silicone rubber earbuds. If the headset tends to come off or you feel a lack of low frequency sound, change the earbuds to another size to fit your right and left ears comfortably and snugly.
  • Page 11 Do not attach the earbuds loose or skewed. 4-697-051-11(7) Copyright 2017 Sony Corporation...
  • Page 12 Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Storing the cables You can store the cable in the groove of the headset body when you do not use the headset. 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 13: Location And Function Of Parts

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Location and function of parts left unit Earbuds right unit...
  • Page 14 A BLUETOOTH antenna is built into the headset. R mark Indicator (green/yellow) Green: shows the noise canceling status. Yellow: shows the Ambient Sound Mode status. NC/AMBIENT (noise canceling/Ambient Sound Mode) button Related Topic About the indicator Checking the remaining battery charge 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 15: About The Indicator

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000X About the indicator You can check various statuses of the headset by the indicators. : Turns on in blue/ : Turns on in red/ : Turns on in green/ : Turns on in yellow/-: Turns off...
  • Page 16 Ambient Sound Mode (yellow) Focus on Voice - - - - - - - - Use the “Sony | Headphones Connect” app to switch to Focus on Voice. For details, refer to “Listening to ambient sound during music playback (Ambient Sound Mode).”...

  • Page 17: Charging The Headset

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Charging the headset The headset contains a lithium ion rechargeable battery. Charge the headset using the supplied micro-USB cable. Open the micro-USB port cover. Connect the supplied micro-USB cable to the headset, and then connect the other end to a booted computer.
  • Page 18 In this case, do not disconnect the micro-USB cable from the headset: wait a few minutes until the indicator (red) lights up. If the life of the built-in rechargeable battery drops significantly, the battery should be replaced. Consult your nearest Sony dealer for replacement of the rechargeable battery.

  • Page 19: Available Operating Time

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Available operating time The available operating times of the headset on a fully-charged battery are as follows: BLUETOOTH connection Music Playback time Noise canceling function/Ambient Available operating Codec DSEE HX Sound Mode...
  • Page 20 Max. 14 hours Max. 19 hours Hint By using the “Sony | Headphones Connect” app, you can check which codec is used for a connection or switch the DSEE HX function. Note Usage hours may be different depending on the settings and conditions of use.

  • Page 21: Checking The Remaining Battery Charge

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Checking the remaining battery charge You can check the remaining battery charge of the rechargeable battery. When you turn on the headset or press the button while the headset is on, the indicator (blue) flashes two times, then the indicator (red) flashes.
  • Page 22 D: 50% to 20% E: 20% or lower (needs to charge) Hint You can also check the remaining battery charge with the “Sony | Headphones Connect” app. Android smartphones and iPhone/iPod touch support this app. Note If you connect the headset to an iPhone or iPod touch with “Media audio” (A2DP) only in a multipoint connection, the remaining battery charge will not be displayed correctly.

  • Page 23: System Requirements For Battery Charge Using Usb

    Windows® 7 Home Basic / Home Premium / Professional / Ultimate When using Mac Mac OS X (version 10.9 or later) Note Sony does not guarantee proper operation in all system environments. When using Windows 8.1 update using Windows Update. 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 24: Turning On The Headset

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Turning on the headset Press and hold the button for about 2 seconds until the indicator (blue) flashes. Related Topic Turning off the headset 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 25: Turning Off The Headset

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Turning off the headset Press and hold the button for about 2 seconds until the indicator (blue) turns off. Related Topic Turning on the headset 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 26: How To Make A Wireless Connection To Bluetooth Devices

    If the device supports one-touch connection (NFC), you can just touch to perform device registration (pairing) and establish a BLUETOOTH connection. Connecting the headset to a registered (paired) device When the device is registered, it is not necessary to register it again. Connect to it with an appropriate method. 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 27: One-Touch Connection (Nfc) With A Smartphone (Android 4.1 Or Later)

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000X One-touch connection (NFC) with a smartphone (Android 4.1 or later) By touching the headset with a smartphone, the headset turns on automatically and then pairs and makes a BLUETOOTH connection. Compatible smartphones NFC-compatible smartphones installed with Android™...
  • Page 28 (One-touch connection switching). Related Topic How to make a wireless connection to BLUETOOTH devices Disconnecting the smartphone by one touch (NFC) Switching the device by one touch (NFC) Listening to music from a device via BLUETOOTH connection 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 29: Disconnecting The Smartphone By One Touch (Nfc)

    After the headset is disconnected from the smartphone, if no operation is performed for about 5 minutes, the headset turns off automatically. To turn off the headset before that, press and hold the button for about 2 seconds. You hear voice guidance “Power off”, the indicator (blue) goes off, then the headset turns off. 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 30: Switching The Device By One Touch (Nfc)

    When the headset is connected with an NFC-compatible smartphone, if you touch the smartphone on another NFC- compatible BLUETOOTH headset or BLUETOOTH speaker, the smartphone disconnects from the headset, and connects to the BLUETOOTH device it touched. Note Unlock the screen of the smartphone if it is locked. 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 31: Pairing And Connecting With An Android Smartphone

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Pairing and connecting with an Android smartphone Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time.
  • Page 32 If they are not connected, see “Connecting to a paired Android smartphone.” If [WI-1000X] does not appear on the display, try again from step 3. A Passkey may be called a “Passcode,” a “PIN code,” or a “Password.” Hint The above procedure is an example. For details, refer to the operating instructions supplied with your Android smartphone.
  • Page 33 Initializing the headset to restore factory settings 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 34: Connecting To A Paired Android Smartphone

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Connecting to a paired Android smartphone Unlock the screen of the Android smartphone if it is locked. Turn on the headset. Press and hold the button for about 2 seconds. Make sure that the indicator (blue) flashes after you release the button. You hear voice guidance “Power on”.
  • Page 35 Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with an Android smartphone Listening to music from a device via BLUETOOTH connection 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 36: Pairing And Connecting With An Iphone

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Pairing and connecting with an iPhone Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time.
  • Page 37 If they are not connected, see “Connecting to a paired iPhone .” If [WI-1000X] does not appear on the display, try again from step 3. A Passkey may be called a “Passcode,” a “PIN code,” or a “Password.” Hint The above procedure is an example. For details, refer to the operating instructions supplied with your iPhone.
  • Page 38 Listening to music from a device via BLUETOOTH connection Initializing the headset to restore factory settings 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 39: Connecting To A Paired Iphone

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Connecting to a paired iPhone Unlock the screen of the iPhone if it is locked. Turn on the headset. Press and hold the button for about 2 seconds. Make sure that the indicator (blue) flashes after you release the button. You hear voice guidance “Power on”.
  • Page 40 If you cannot connect your iPhone to the headset, deactivate pairing on your iPhone and perform pairing again. For details, refer to the operating instructions supplied with your iPhone. Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with an iPhone Listening to music from a device via BLUETOOTH connection 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 41: Pairing And Connecting With A Computer (Windows 10)

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Pairing and connecting with a computer (Windows 10) Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time.
  • Page 42 Click the [Bluetooth] tab, then click the [Bluetooth] button to turn on the BLUETOOTH function. Select [WI-1000X], then click [Pair]. If passkey (*) input is required on the display of the computer, input “0000.”...
  • Page 43 If they are not connected, refer to “Connecting to a paired computer (Windows 10).” If [WI-1000X] does not appear on the display, try again from step 3. A Passkey may be called a “Passcode,” a “PIN code,” or a “Password.” Hint The above procedure is an example.

  • Page 44: Pairing And Connecting With A Computer (Windows 8/Windows 8.1)

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Pairing and connecting with a computer (Windows 8/Windows 8.1) Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time.
  • Page 45 If they are not connected, see “Connecting to a paired computer (Windows 8/Windows 8.1).” If [WI-1000X] does not appear on the display, try again from step 3. A Passkey may be called a “Passcode,” a “PIN code,” or a “Password.”...
  • Page 46 How to make a wireless connection to BLUETOOTH devices Connecting to a paired computer (Windows 8/Windows 8.1) Listening to music from a device via BLUETOOTH connection Disconnecting BLUETOOTH connection (after use) Initializing the headset to restore factory settings 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 47: Pairing And Connecting With A Computer (Windows 7)

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Pairing and connecting with a computer (Windows 7) Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time.
  • Page 48 If they are not connected, see “Connecting to a paired computer (Windows 7).” If [WI-1000X] does not appear on the display, try again from step 3. A Passkey may be called a “Passcode,” a “PIN code,” or a “Password.” Hint The above procedure is an example.
  • Page 49 How to make a wireless connection to BLUETOOTH devices Connecting to a paired computer (Windows 7) Listening to music from a device via BLUETOOTH connection Disconnecting BLUETOOTH connection (after use) Initializing the headset to restore factory settings 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 50: Connecting To A Paired Computer (Windows 10)

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Connecting to a paired computer (Windows 10) Before starting the operation, make sure the following: Depending on the computer, the built-in BLUETOOTH adaptor should be turned on. For whether or not a BLUETOOTH adaptor is incorporate, and for how to turn it on, refer to the operating instructions supplied with the computer.
  • Page 51 Right-click [WI-1000X]. If [WI-1000X] is not displayed, right-click on the [Sound] screen, then select [Show Disabled Devices]. Click [Connect]. The connection is established.
  • Page 52 Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with a computer (Windows 10) Listening to music from a device via BLUETOOTH connection Disconnecting BLUETOOTH connection (after use) 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 53: Connecting To A Paired Computer (Windows 8/Windows 8.1)

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Connecting to a paired computer (Windows 8/Windows 8.1) Before starting the operation, make sure the following: Depending on the computer, the built-in BLUETOOTH adaptor should be turned on. For whether or not a BLUETOOTH adaptor is incorporate, and for how to turn it on, refer to the operating instructions supplied with the computer.
  • Page 54 Select [Control Panel] in the [Settings] charm. Select [Hardware and Sound], then [Devices and Printers]. Right-click [WI-1000X] in the [Devices and Printers] screen.
  • Page 55 Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with a computer (Windows 8/Windows 8.1) Listening to music from a device via BLUETOOTH connection Disconnecting BLUETOOTH connection (after use) 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 56: Connecting To A Paired Computer (Windows 7)

    Use the computer to check whether the connection is established, and if it is not established, proceed to step 3. If the computer has connected to the last BLUETOOTH device connected, disconnect it, then proceed to the next step. Select the headset using the computer. Click the [Start] button, then [Devices and Printers]. Double-click [WI-1000X] of the device.
  • Page 57 Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with a computer (Windows 7) Listening to music from a device via BLUETOOTH connection Disconnecting BLUETOOTH connection (after use) 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 58: Pairing And Connecting With Other Bluetooth Devices

    “BLUETOOTH pairing”. Perform the pairing procedure on the BLUETOOTH device to search for this headset. [WI-1000X] will be displayed on the list of detected devices on the screen of the BLUETOOTH device. If not displayed, repeat from step 1. Select [WI-1000X].
  • Page 59 The headset can be paired with multiple devices, but can only play music from one paired device at a time. Related Topic How to make a wireless connection to BLUETOOTH devices Connecting to a paired BLUETOOTH device Listening to music from a device via BLUETOOTH connection Initializing the headset to restore factory settings 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 60: Connecting To A Paired Bluetooth Device

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Connecting to a paired BLUETOOTH device Turn on the headset. Press and hold the button for about 2 seconds. Make sure that the indicator (blue) flashes after you release the button. You hear voice guidance “Power on”.
  • Page 61 Listening to music from a device via BLUETOOTH connection 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 62: Connecting The Headset To Both A Music Player And A Smartphone Or Mobile Phone

    2. When using the Google Assistant, the headset cannot make a multipoint connection. When using Amazon Alexa, the headset cannot make a multipoint connection. 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 63: Connecting The Headset To 2 Android Smartphones

    On the smartphone connected to the headset, uncheck either [Phone audio] (HFP) or [Media audio] (A2DP). Example: To connect “Media audio” (A2DP) only Touch [Settings] - [Bluetooth] - the setting icon next to [WI-1000X]. On the [Paired Bluetooth device] screen, uncheck [Phone audio].
  • Page 64 The above procedure is an example. For details, refer to the operating instructions supplied with your Android smartphones. Note When using the Google Assistant, the headset cannot make a multipoint connection. When using Amazon Alexa, the headset cannot make a multipoint connection. 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 65: Connecting The Headset To An Android Smartphone And An Iphone

    On the Android smartphone connected to the headset, uncheck either [Phone audio] (HFP) or [Media audio] (A2DP). Example: To connect “Media audio” (A2DP) only Touch [Settings] - [Bluetooth] - the setting icon next to [WI-1000X]. On the [Paired Bluetooth device] screen, uncheck [Phone audio]. Use the iPhone to establish a BLUETOOTH connection to the headset.
  • Page 66 If you connect an Android smartphone with [Phone audio] (HFP), the remaining battery charge of the headset will not be displayed correctly on an iPhone. When using the Google Assistant, the headset cannot make a multipoint connection. When using Amazon Alexa, the headset cannot make a multipoint connection. 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 67: Disconnecting Bluetooth Connection (After Use)

    You hear voice guidance “Power off”. Hint When you finish playing music, the BLUETOOTH connection may terminate automatically, depending on the BLUETOOTH device. Related Topic Disconnecting the smartphone by one touch (NFC) Turning off the headset 4-697-051-11(7) Copyright 2017 Sony Corporation...
  • Page 68 Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Using the supplied dedicated headphone cable You can use the headset as noise canceling headphones by connecting a device via the supplied dedicated headphone cable and turn the headset on. The headset supports high resolution audio playback when connecting via the supplied dedicated headphone cable and turned on.
  • Page 69 4-697-051-11(7) Copyright 2017 Sony Corporation...
  • Page 70 Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Listening to music from a device via BLUETOOTH connection You can enjoy listening to music and basic remote control operation of a BLUETOOTH device via a BLUETOOTH connection. The BLUETOOTH device is required to support the following BLUETOOTH profiles.
  • Page 71 If the communication condition is poor, the BLUETOOTH device may react incorrectly to the operation on the headset. Related Topic How to make a wireless connection to BLUETOOTH devices Controlling the audio device (BLUETOOTH connection) Using the noise canceling function About the Automatic AI noise canceling function 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 72: Controlling The Audio Device (Bluetooth Connection)

    If the communication condition is poor, the BLUETOOTH device may react incorrectly to the operation on the headset. The available functions may vary depending on the BLUETOOTH device. When you operate as illustrated above, it may operate differently or may not work at all. 4-697-051-11(7) Copyright 2017 Sony Corporation...
  • Page 73 You hear voice guidance “Power off”. Hint When you finish playing music, the BLUETOOTH connection may terminate automatically, depending on the BLUETOOTH device. Related Topic Disconnecting the smartphone by one touch (NFC) Turning off the headset 4-697-051-11(7) Copyright 2017 Sony Corporation...
  • Page 74 (howling) may occur. In these cases, take your hands off of the microphones of the headset. A: Microphones Related Topic Using the noise canceling function About the Automatic AI noise canceling function 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 75: Using The Noise Canceling Function

    If the NC/AMBIENT button is set as the Google Assistant button, the noise canceling function cannot be switched by pressing the NC/AMBIENT button. You can also turn on/off the noise canceling function with the “Sony | Headphones Connect” app. If the NC/AMBIENT button is set as the Amazon Alexa button, the noise canceling function cannot be switched by pressing the...
  • Page 76 Turning on the headset What is noise canceling? About the Automatic AI noise canceling function Listening to ambient sound during music playback (Ambient Sound Mode) What you can do with "Sony | Headphones Connect" app 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 77: About The Automatic Ai Noise Canceling Function

    Noise mainly in a bus or a train is effectively reduced. NC Mode C Noise mainly found in an office environment (PC, copier, air ventilation, etc.) is effectively reduced. Related Topic What is noise canceling? Using the noise canceling function 4-697-051-11(7) Copyright 2017 Sony Corporation...
  • Page 78 Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Optimizing the noise canceling function to suit the usage environment (NC optimizer) Turn on the NC Optimizer function, when an air pressure is changed in an airplane. This function optimizes the noise canceling function by detecting the pressure changes.
  • Page 79 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 80: Listening To Ambient Sound During Music Playback (Ambient Sound Mode)

    If the headset is not worn properly, the Ambient Sound Mode may not work correctly. Wear the headset properly. The setting of the Ambient Sound Mode changed with the “Sony | Headphones Connect” app is recorded in the headset. You can enjoy music with the recorded setting of the Ambient Sound Mode even when you connect the headset to other devices which do not have the “Sony | Headphones Connect”...
  • Page 81 Related Topic About voice guidance Using the noise canceling function What you can do with "Sony | Headphones Connect" app 4-697-051-11(7) Copyright 2017 Sony Corporation...
  • Page 82 WI-1000X About the sound quality mode The sound quality mode has the following two modes. You can switch or check the sound quality mode with the “Sony | Headphones Connect” app. Priority on sound quality: prioritizes the sound quality (default).

  • Page 83: Supported Codecs

    HD is used by some Android smartphones, and it provides higher sound quality than that of aptX. LDAC LDAC is an audio coding technology developed by Sony that enables the transmission of High-Resolution (Hi-Res) Audio content, even over a BLUETOOTH connection.
  • Page 84 The DSEE HX function upscales the compressed sound source data such as CD or MP3 to quality almost that of High- Resolution Audio quality and reproduces the clear high-range sound that is often lost. The DSEE HX function is available when you set as follows by using the “Sony | Headphones Connect” app. Sound Position Control...

  • Page 85: Receiving A Call

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the BLUETOOTH profile HFP (Hands- free Profile) or HSP (Headset Profile), via a BLUETOOTH connection.
  • Page 86 Hint Use the “Sony | Headphones Connect” app to switch on and off the vibration function for receiving a call. The default setting is “on.” Some smartphones or mobile phones by default receive calls with the phone instead of the headset. With an HFP or HSP...

  • Page 87: Making A Call

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the BLUETOOTH profile HFP (Hands- free Profile) or HSP (Headset Profile), via a BLUETOOTH connection.
  • Page 88 Related Topic How to make a wireless connection to BLUETOOTH devices Receiving a call Functions for a phone call 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 89: Functions For A Phone Call

    Incoming call Press the button once to answer a call. During call Press the button once to finish a call. (*) Some devices may not support this function. Related Topic Receiving a call Making a call 4-697-051-11(7) Copyright 2017 Sony Corporation...
  • Page 91 You hear voice guidance “Power off”. Hint When you finish playing music, the BLUETOOTH connection may terminate automatically, depending on the BLUETOOTH device. Related Topic Disconnecting the smartphone by one touch (NFC) Turning off the headset 4-697-051-11(7) Copyright 2017 Sony Corporation...
  • Page 92 (Installation of the Google Assistant application is required.) If your smartphone is an iPhone/iPod touch, turn the Google Assistant on. Turn the "Sony | Headphones Connect" app on, and set the NC/AMBIENT button as the Google Assistant button.
  • Page 93 About voice guidance What you can do with "Sony | Headphones Connect" app 4-697-051-11(7) Copyright 2017 Sony Corporation...
  • Page 94 Installation of the latest Amazon Alexa app is required. Open the Amazon Alexa app. Open the "Sony | Headphones Connect" app, and set the NC/AMBIENT button as the Amazon Alexa button. For details of the "Sony | Headphones Connect" app, refer to the following URL.
  • Page 95 If the NC/AMBIENT button is set as the Amazon Alexa button, the voice assist function (Google app) is not available. The Google app cannot be activated when you say “Ok Google” through the headset’s microphone even when the Android smartphone’s [Ok Google] setting is on. 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 96: Using The Voice Assist Function (Siri)

    After activating Siri, when a certain time has passed without requests, Siri will be deactivated. Note Siri cannot be activated when you say “Hey Siri” through the headset’s microphone even when the iPhone’s [Allow “Hey Siri”] setting is on. 4-697-051-11(7) Copyright 2017 Sony Corporation...
  • Page 97 For details of the “Sony | Headphones Connect” app, refer to the following URL. http://rd1.sony.net/help/mdr/hpc/h_zz/ Hint The operation of the “Sony | Headphones Connect” app depends on audio devices. The app specifications and screen design may be changed without prior notice. Related Topic Installing "Sony | Headphones Connect"...
  • Page 98 WI-1000X Installing "Sony | Headphones Connect" app Download the “Sony | Headphones Connect” app from Google Play store or App Store, and install the app to your smartphone. For details of the “Sony | Headphones Connect” app, refer to the following URL.
  • Page 99 Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Precautions On BLUETOOTH communications BLUETOOTH wireless technology operates within a range of about 10 m (30 feet). Maximum communication range may vary depending on obstacles (human body, metal, wall, etc.) or electromagnetic environment.
  • Page 100 If you experience discomfort after using the BLUETOOTH device, stop using the BLUETOOTH device immediately. Should any problem persist, consult your nearest Sony dealer. Install the earbuds firmly. If an earbud accidentally detaches and is left in your ear, it may cause injury.
  • Page 101 Store is a service mark of Apple Inc., registered in the U.S. and other countries. The LDAC name and logo is a trademark of Sony Corporation. IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.

  • Page 102: Customer Support Websites

    Please access the following support website to get the support information about your headset: For customers in the U.S.A: http://esupport.sony.com/ For customers in Canada: http://esupport.sony.com/CA/ For customers in Latin America: http://esupport.sony.com/LA/ For customers in European countries: www.sony.eu/support For customers in China: https://service.sony.com.cn/ For customers in other countries/regions: http://www.sony-asia.com/ 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 103: What Can I Do To Solve A Problem

    Initialize the headset. This operation resets volume settings, etc., and deletes all pairing information. Look up information on the issue on the customer support website. If the operations above do not work, consult your nearest Sony dealer. Related Topic Charging the headset...

  • Page 104: The Headset Is Not Turned On

    Charge the battery of the headset. The headset cannot be turned on while charging the battery. Remove the micro-USB cable from the headset, and then turn on the headset again. Related Topic Charging the headset Checking the remaining battery charge 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 105: Charging Cannot Be Done

    Check that the micro-USB cable is connected to the headset and the computer firmly. Check that the computer is turned on. Check that the computer is not in standby, sleep or hibernation mode. When using Windows 8.1, update using Windows Update. Related Topic Charging the headset 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 106: Charging Time Is Too Long

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Charging time is too long. Check that the headset and the computer are directly connected, not via a USB hub. Related Topic Charging the headset 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 107: The Headset Cannot Be Recognized By A Computer

    A problem may have occurred with the connected USB port of the computer. Connect to another USB port if it is available. Try the USB connection procedure again in cases other than those stated above. Check that you are using the micro-USB cable supplied. 4-697-051-11(7) Copyright 2017 Sony Corporation...
  • Page 108 The remaining battery charge is shown only on the screen of an iPhone or iPod touch (iOS 5.0 or later) that supports HFP (Hands-free Profile). Make sure that the iPhone or iPod touch is connected with HFP (Hands-free Profile). Otherwise, the remaining battery charge will not be displayed correctly. Related Topic Checking the remaining battery charge 4-697-051-11(7) Copyright 2017 Sony Corporation...
  • Page 109 Pair the headset and the BLUETOOTH device again. Check that the dedicated headphone cable is connected firmly. Related Topic How to make a wireless connection to BLUETOOTH devices Listening to music from a device via BLUETOOTH connection 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 110: Low Sound Level

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Low sound level Turn up the volume of the headset and the connected device. 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 111: Low Sound Quality

    If the sound quality does not improve after a few seconds, press the button on the headset once during playback. Or, operate the computer to make an A2DP connection. Refer to the operating instructions supplied with your computer for computer operation. 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 112: Sound Skips Frequently During Playback

    Install this headset and the BLUETOOTH device as near to each other as possible. In case that you enjoy music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone. 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 113: The Noise Canceling Effect Is Not Sufficient

    The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air- conditioning, and is not as effective for higher frequencies, such as human voices. Related Topic What is noise canceling? Using the noise canceling function About the Automatic AI noise canceling function 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 114: Pairing Cannot Be Done

    Related Topic About the indicator How to make a wireless connection to BLUETOOTH devices Initializing the headset to restore factory settings 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 115: Unable To Connect The Headset To A Bluetooth Device With One-Touch Connection (Nfc)

    You cannot make a one-touch connection (NFC) when the dedicated headphone cable is connected to the micro- USB port. Remove the dedicated headphone cable from the headset. Related Topic One-touch connection (NFC) with a smartphone (Android 4.1 or later) 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 116: Unable To Make A Bluetooth Connection

    In case that the pairing information for the headset has been deleted on the connected device, pair the headset with the device again. Related Topic About the indicator How to make a wireless connection to BLUETOOTH devices 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 117: Distorted Sound

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Distorted sound Keep the headset away from a microwave oven, Wi-Fi device, etc. 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 118: The Bluetooth Wireless Communication Range Is Short, Or The Sound Skips

    Install this headset and the BLUETOOTH device as near to each other as possible. In case that you enjoy music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone. 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 119: The Headset Does Not Operate Properly

    Reset the headset. Pairing information is not deleted by this operation. If you cannot use the headset even after resetting it, initialize the headset. Related Topic Resetting the headset Initializing the headset to restore factory settings 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 120: No Voice From Callers

    If you are listening to music using the headset, stop playback, press the button on the headset and talk. Related Topic How to make a wireless connection to BLUETOOTH devices Receiving a call Making a call 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 121: Low Voice From Callers

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Low voice from callers Turn up the volume of the headset and the connected device. 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 122: Resetting The Headset

    To charge the headset after resetting, disconnect and reconnect the micro-USB cable. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings. Related Topic Initializing the headset to restore factory settings 4-697-051-11(7) Copyright 2017 Sony Corporation...

  • Page 123: Initializing The Headset To Restore Factory Settings

    All pairing information is deleted. In this case, delete the pairing information for the headset on the device which has been connected, then pair the headset with the device again. If the headset does not operate correctly even after initializing, consult your nearest Sony dealer. 4-697-051-11(7) Copyright 2017 Sony Corporation...

Table of Contents