Troubleshooting; Known Issues; Errors And Causes - B9Creations B9 Scan 500 Operating Manual

B9 Scan 500 Operating Manual

9. TROUBLESHOOTING

9.1. KNOWN ISSUES

Hardware
• Web camera connected to the PC via USB 2.0 or USB 3.2 port could malfunction the sys-
tem.
• Do not use USB 2.0 or USB 3.2 portable dongles for mobile Internet.

9.2. ERRORS AND CAUSES

Error description
The scanner doesn't turn
1
on by using the front
On\Off switch
2 The scanner is On but
nothing is visible on the
monitor
3 The scanner is On but
warm up sequence gets
stucks
or
The scanner is On but no
warm up sequence
4 The B9 Scan application
doesn't run, and an error
Possible causes
• Main connecting cable discon-
nected
• Rear AC On\Off switch off
• Fuses blow
• DVI-I cable non properly con-
nected to the DVI-I port in the
scanner
• DVI-I cable not working
• A DVI-I to VGA adapter is present
in the DVI-I port
• Projector failure
• The PenDrive is not connected
Remedy
• Connect the main cable
• Turn On the rear AC switch
• Replace the fuses
• If none of the above solves the
problem, contact E.G.S. srl cus-
tomer service
• Use the right DVI-I port in the
scanner
• Change the cable or use the
ones provided in accessory box
• Remove the adapter and use
the cable provided in accessory
box
• If none of the above solves the
problem, unplug the scanner
and contact the E.G.S. srl cus-
tomer service
• Contact E.G.S. srl customer ser-
vice
• Connect the PenDrive in a scan-
ner USB 3.0 port
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