Troubleshooting Guide; Customer Forgot The Admin Http://192.168.0.1/Index.html#Login; Change The Wifi Ssid/Name: Name Of The Device To Connect To (E.g. Customer Does Not Want Three_Zte And Want To Rename It To E.g. Myhouse) - Three ZTE MC801A User Manual

For best Wi-Fi connection between the Smart Hub and the clients:
•
Minimize interference by trying to keep the following items no closer than 2~3 meters from
your Smart Hub: Cordless telephone base stations, microwaves, baby monitors, Bluetooth
devices, wireless speaker systems.
•
Avoid congestion since adding additional devices to your Wi-Fi network may reduce the speed
for all devices on that network.
•
Make sure you have a good Wi-Fi signal on your client devices.

Troubleshooting Guide

1. Customer forgot the admin
Resolution:
Resetting your modem will default to factory settings. If your device is reset any customized
settings would need to be reconfigured
a. Request the customer to locate the reset button/hole
b. The reset hole is located on the bottom of the 5G Hub, under the protective panel/flap
c. Press the reset button/hole using a SIM ejector tool for 3 seconds
d. The indicator lights will turn off and the device will restore to factory setting in a few mins
e. Users can use the password printed on the bottom label of the device to log in
f. It is recommended to change the admin password
2. Change the WiFi SSID/Name: Name of the device to connect to (e.g. customer
does not want Three_ZTE and want to rename it to e.g. MyHouse)
Resolution:
Performing the below action will disconnect all connected devices to the WiFi.
Customers have to manually reconnect the devices to the new WiFi Network Name.
a. Request the user to login to the Admin web page, and locate the WiFi Settings on the
home page as below
ZTE MC801A – INDOOR 5G HUB USER GUIDE
http://192.168.0.1/index.html#login
7
page password
THREE IRELAND