Crow SHEPHERD Installation Manual
  1. Manuals
  2. Brands
  3. Crow Manuals
  4. Security System
  5. Shepherd
  6. Installation manual

Crow SHEPHERD Installation Manual

Smart home security
Hide thumbs Also See for SHEPHERD:
Table of Contents

Advertisement

Quick Links

SHEPHERD
Smart Home Security
INSTALLATION MANUAL
https://www.thecrowgroup.com/

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the SHEPHERD and is the answer not in the manual?

Questions and answers

Related Manuals for Crow SHEPHERD

Summary of Contents for Crow SHEPHERD

  • Page 1 SHEPHERD Smart Home Security INSTALLATION MANUAL https://www.thecrowgroup.com/...

  • Page 2: Table Of Contents

    Table of Contents The SHEPHERD™ Architecture ............................3 Features and Capabilities ............................3 Overview & Communication Capabilities ........................5 Installing the SHEPHERD™ ............................. 9 Web Installer Access ..............................10 Quick Install Guide ..............................11 Voice Device ................................14 User Types ,Code, Pendants,Tag ..........................20 User Settings................................
  • Page 3 Output Type ................................38 Time Zone Assignment ............................38 Timing ..................................40 Add Output ................................40 Alarm to Output ..............................41 Chime Alarm Reset By ............................. 42 Report Channels ..............................43 Channel Type ................................. 43 Settings ................................. 44 Area account numbers ............................45 Reporting Options ..............................

  • Page 4: The Shepherd™ Architecture

    With Area Name customization PIR, CRT, EDS3000AM, Magnet Contact, Glass break detector, Smoke Alarm Detection devices detector, MAG&Shock, AQ, and many more…see CROW web site for more devices types Visual verification Up to 16 indoor or outdoor PIRCAM or mix of both detectors in total...
  • Page 5 CROW - (CROW receiver server SW installation required on the CMS side) SIA DC09 – SIA DCS SIA-09 (ADM-CID) Multi-protocol support to CMS SIA Null – event time control programmable reporting options Log Events +2000 events Time zone for Area - Arm/Disarm...

  • Page 6: Overview & Communication Capabilities

    Overview & Communication Capabilities Front View Led Indications SYSTEM STATUS LED INDICATION System is armed System is in Arm process RED Blink Burglary Alarm RED Blink Panic Alarm Led state no change System is disarmed and Ready to Arm Green System is disarmed and NOT Ready to Arm LED Off Main power and Back up Battery are OK...
  • Page 7 Rear View: MAC address thecrowgroup.com Page | 6...
  • Page 8 Peripherals Architecture thecrowgroup.com Page | 7...
  • Page 9 Communication Architecture thecrowgroup.com Page | 8...

  • Page 10: Installing The Shepherd

    Installing the SHEPHERD™ Note: Be sure that the control panel is mounted near a socket outlet that is easily accessible. The socket outlet for the power supply of the control panel should have its own fuse circuit Use Philips screwdriver to unscrew the 2 holding screws located at the bottom of the panel The screws are handling by a hidden spring.

  • Page 11: Web Installer Access

    The configuration of the SHEPHERD™ panel has to be performed through the web installer interface. This part of the CrowCloud™ allows access to an online full configuration interface of the SHEPHERD™ control panel. The below screenshot shows an example of web page screen: thecrowgroup.com...

  • Page 12: Quick Install Guide

    Zones _______________________________________________________________________________________________________________________ SHEPHERD panels offers up to 64 wireless zones (ISM /Extender ISM or DECT ULE), click on required zone # to display its options. Click on ADD zone button, select the link type ISM for RF devices, Insert unique ID number of the device, device type •...
  • Page 13 Outputs ______________________________________________________________________________________________ SHEPHERD™ panel offers up to 32 wireless outputs (ISM/ISM Extender and/or DECT ULE e.g. Siren or ACP smart plug), click on required output to display its options. ADD Output, select link type “ISM”, Insert unique ID number of the device, select device type and give it a name.
  • Page 14 TCP/IP: By default, the DHCP is active; the router will assign an internal IP to the SHEPHERD™. You can assign a dedicated IP address to the panel by filling its static IP, Subnet mask and its Gateway (address of the router).

  • Page 15: Voice Device

    Voice Device Voice device _______________________________________________________________________________________ Audio Verification Module SH-AVM is an indoor audio verification module. Upon transmission of an alarm signal, the SH-AVM provides remotely controlled and full duplex functionality between a central station operator and the occupants of the premises. Receiving audio verification simultaneously with the alarm signal allows the CMS to prioritize and verify alarms before acting, making the SH-AVM the ideal solution to false dispatching and unverified alarm problems.
  • Page 16 6. Insert Phone destination number to make a call by pressing the dial button, USER-> select user #-> phone . ( see below picture.) 7. Save configuration thecrowgroup.com Page | 15...
  • Page 17 Call Scenarios: 1. Pressing voice device’s Panic button, panel generates GSM call to any predefined destination number 2. Pressing the Voice device’s Dial button, panel generates GSM call to any predefined destination number 3. Call Disconnect Button 4. End user can Call the control panel and the call can be answered in the Voice device by pressing the dial button ( no.4) Reminder Note: Do not forget to insert SIM card to support voice calls Overview...
  • Page 18 SHEPHERD™ panel. The Crow Cloud personal user webpage allows the end user direct access to all of his own registered control panels and: • Monitor and Control panel and connected devices •...
  • Page 19 4. Submit 5. Run the link www.crowcloud.com again 6. Login with new account details 7. Press on the Add panel to Account button and associate the new account with the end user panel’s MAC Address. 8. Remote access password must be modify from default , please ask your installer to modify it first 9.
  • Page 20 Smartphone iOS and Android Whether you are at home, at work, on a business trip, or on vacation, The Crow Pro™ application provides you the easiest way to monitor and control your SHEPHERD™ :. • Switch between linked panels (home, office…) •...

  • Page 21: User Types ,Code, Pendants,Tag

    Program Definitions description User Types ,Code, Pendants,Tag Click on the user to display its available options. User Settings Parameter Description Default Configuration User Name Enter name of user up to 16 characters User # Code 1 defaults to 1234. User Code Enter user code (4-8 digits) This means that User 1 automatically gets the code 1234...

  • Page 22: User Type

    User Type Parameter Description Default Configuration Users assigned to keypads; User Codes used to Keypad User Disable Arm/Disarm all or part of the alarm system. Radio keys can be used to Arm/Disarm all or part of the alarm or they can operate outputs directly', Unlike user codes, a radio key cannot be assigned to a keypad so if a Pendant User Disable...

  • Page 23: Permissions

    Time Zone Assignment Parameter Description Default Configuration When the user controlled by time zone, the keypad code and pendant are not active, when the time zone is not User Controlled by Time started or finished. Only when the time zone started, the Not assigned Zone user can perform actions in the system in accordance with...

  • Page 24: Access Tag

    If this option is on, the pendant can only disarm the Pendant can disarm at alarm during the entry delay time. This means that Disable entry delay only authorized radio key users must enter the building and trigger the entry delay before the can disarm the alarm. A feature must enabled in the check box if we want a two-way voice call in the event of a panic, for instance, from a panic watch device.

  • Page 25: Areas

    Areas Click on an Area to display its available options. Area Names Parameter Description Default Configuration Area # Area Name Enter name to identify the Area Settings Parameter Description Default Configuration If this option is on the panel will report the Arm/Stay Arm Report Arm at the end of Exit signal to a monitoring station when the exit delay expires.

  • Page 26: Zone Assignment

    Each Area can have their own Delinquency time. The delinquency time monitors the arm/disarms of each Area. If an Area has not been armed within the set number of days a delinquency report will be sent. Each time an Area is armed the delinquency timer is reset. Area delinquency delay time A value of '0' disables the delinquency monitoring.

  • Page 27: Time Zone Assignment

    Time Zone Assignment Parameter Description Default Configuration If area assigned to time-zone it will automatically armed when time-zone starts and disarmed when finished. You Time Zones can assign more than one time-zone to each area. If assigning multiple time-zones you should insure that they do not overlap as this could cause confusion Signals to Output Parameter...

  • Page 28: Zones

    Zones The SHEPHERD™ Panel supports up to 64 wireless zones: ISM zones and/or DECT Zones We invite you to visit our website http://www.thecrowgroup.com for more information on our Two-Way wireless ISM and DECT detectors range. To configure Zones, click on the zone to display its related options.

  • Page 29: Area Assignment

    A special feature for detectors that installed outside the premises, which mainly indicates to the control Monitoring center that the disable Outdoor Zone alert came from an external and not internal detector, such as the code according to the CMS. Zone will send Outdoor alarm (1136) in instead alarm (1130) A Handover Zone is one that its entry delay will apply provided a Non-Handover entry zone is triggered first.
  • Page 30 If this option is ON the zone will be constantly monitored regardless of the arm/disarm state of the panel. Once an alarm has been generated with a 24-Hour Auto-reset zone, the alarm will be reset 24-hour automatically once the zone is closed. If the 24-Hour zone also has No Zones selected auto-reset zone an entry delay programmed, this delay will apply.

  • Page 31: Zones Options

    Zones Options Parameter Description Default Configuration This option disables the zone to send alarm report including camera photos through all enabled communication channels Zone will not report alarm Disable (unchecked) to channels 1-7 In addition, there is no activation of siren and KP buzzer. special event code 4130 indication and “shadow event name assigned to this feature.

  • Page 32: Zone Key Switch

    Zone Key switch Parameter Description Default Configuration Key Switch can ARM This option enables Arming of the assigned Area via the Keyswitch This option enables Disarming of the assigned Area via the Key- Key Switch can DISARM switch Key Switch is normally The key-switch can be a NO (Normally Open) or a NC (Normally open Closed) key-switch.

  • Page 33: Delays And Timers

    Alarm to Outputs (cont) Parameter Description Default Configuration Zone tamper can trigger selected output(s) for Zone tamper to outputs No Outputs selected local alarm signaling. If a zone is programmed as a Chime zone and it activates, the zone can trigger selected Outputs for local alarm signaling.

  • Page 34: Radio Zones

    Radio Zones Parameter Description Default Configuration Name Enter name to identify the Zone Zone # Radio detector must be enrolled into the panel before it can be used. Select zone # , Add Zone -> Link Type :ISM or DECT , Device’s ID, Device type Add Zone (Learn Radio Note:...
  • Page 35 Supervision: Time period between each supervision in minute (from 7 to 30) Internal Switch: Activation of the internal reed switch External switch: Activation of the internal terminal block (to connect external wire device) Logic of Switches: Alarm trigger according AND / OR Mode of both internal and external state.
  • Page 36 Wireless Camera Available Options LED(s) state: Activation or not of the LED indicators Pet Immunity: Activation of the up to 25Kg Pet immunity Number of pulses: Pulse count for each motion detection (1,2 or3) Sensitivity: Sensitivity of the PYRO sensor Picts per set: Number of pictures sent in case of alarm event JPEG Quality level: Quality of the picture (from 20% to 90%) Picture resolution &...

  • Page 37: Re-Trigger

    Re-trigger Parameter Description Default Configuration Each Zone has its own alarm re-trigger count. A value of 0 programmed at this location results in unlimited alarms for that zone during an armed period but a count of 1-15 will shut down the zone once the programmed count has been reached.
  • Page 38 If a zone is programmed as a radio zone and that type is actively monitoring the supervision signal, a Radio Supervise Alarm Beeps supervise signal failure from the detector alarm disable Keypads can sound the buzzer at selected Keypads for local alarm signaling If the zone is programmed for inactivity monitoring and it is not operated within the time set at a...

  • Page 39: Output Type

    Output Type Description Default Configuration Parameter The output will change its state when an alarm Output is constant Disable occurs Time Zone Assignment Description Default Configuration Parameter If a time-zone is assigned to an output it will turn Time Zone Assigned to Output the output on when the time-zone starts and turn disable the output off when it finishes.
  • Page 40 This option is used for indication of panel tamper alarm by specified Output. This option works in System tamper to output arm or stay arm state only and The Output turns to This option is used to assign a Sensor-Watch alarm to an Output.

  • Page 41: Timing

    Timing Description Default Configuration Parameter The 'On' delay allows the operation of the Output to be delayed by the time programmed at this Output on delay time (seconds) location. If set to '0' there will be no on delay and Disable the Output will operate the instant, it is turned on.

  • Page 42: Alarm To Output

    Alarm to Output Parameter Description Default Configuration If an Area is Armed and a zone assigned to that Area activates, the zone can trigger selected Outputs for local alarm signaling. Alarm from zones No Outputs selected This location assigns Zones to Outputs for alarms that occur when in the Full Armed State If an Area has Stay Mode Armed and a zone assigned to that Area activates, the zone can trigger selected Outputs for local...

  • Page 43: Chime Alarm Reset By

    Chime Alarm Reset By Parameter Description Default Configuration The output will change its state when an detection/restore Signal Not selected occurs The output will change its state and stay on by time set in output Time Not selected reset time value Additional time will be added set in output reset time in case of Retrigger Time Not selected...

  • Page 44: Report Channels

    Report Channels Click on a report channel 1-8 to display its options. Channel Type Parameter Description Default Configuration Note: Set channel type as TCP/IP The channel #8 is dedicated to TCP_IP Need to set Ethernet enabled to use this type of channel the CrowCloud™™...

  • Page 45: Settings

    This option is available only if the specified channel is defined as TCP/IP, GPRS or Wi-Fi Port Defines report protocol port (up to 5 digits) 4700 predefined (Crow) This channel will be activate if the main channel has failed to Channel Backup No channels selected open connection or deliver a message.

  • Page 46: Area Account Numbers

    Area account numbers Parameter Description Default Configuration When system sends a report to a monitoring station there must be a unique account number programmed to identify the panel. All account at "0" except There is an account code for each area. the channel #8 with Account Number account "8000"...
  • Page 47 If this option is on, the panel will not normally send an Arm/Disarm signal to the monitoring company, however, if a Report Disarm No channel selected zone alarm occurs the panel will send a Disarm following the only after an Activation disarming of the panel to show it has been turned OFF by a valid user If this option is on, the panel will not normally send a Stay Mode...

  • Page 48: Keypads

    The changing output state will be reported via SMS reporting to All channels selected Report output changed the user If this option is on the panel will report a Tamper Alarm from a Report Peripheral All channels selected peripheral module (extender module or radio output) fitted with Tamper a tamper switch from a peripheral module Report Zone Confirmed...

  • Page 49: Settings

    For RFID control, please use access tag. Press the key "Enter" and serve the tag. For learning procedure, please refer to the para "Radio Keypad" below. For additional information on the SH-KP please refer to its manual. Please note that there is another SH-Keypad ADV with more features and options, for more information please refer to SH- KP-ADV manual P/N P / N 7102382_B Settings...

  • Page 50: Area Assignment

    Area Assignment Parameter Description Default Configuration This option assigns Area to keypads. If a keypad assigned to Area 1 Keypad Assigned To Area one area, only it can Arm or Disarm only that area and show states only for this area. User Assignment Parameter Description...

  • Page 51: Communication

    Add Keypad Parameter Description Default Configuration Link Type Link type is “ISM “ Serial number Insert Device’s ID number Select keypad type 1.Led Indication Keypad 2. Advanced Device Type Keypad 3. Pro Keypad Enable KeyPad Configuration Setting the keypad config. Please refer to device’s manual Delete Keypad Removing previously paired keypad from the system Communication...

  • Page 52: Tcp/Ip

    the voice call will continue till remote phone or the originator will close connection (hangs down). This is the time period required to press the Hash key after Wait to Hash Timeout 200 (seconds) answering a call from the control panel / voice device (seconds) otherwise the call will be disconnect at the end of this time.

  • Page 53: Gsm

    Parameter Description Default Configuration If this option is on, the GPRS/3G Data is Enabled. GSM IP Enabled This communication method suits for Data connection to Enabled Monitoring Station or Server. GSM SMS Enabled If this option is on, the GSM SMS is Enabled. Enabled GSM PIN code number according to GSM network requirements, PIN Code...

  • Page 54: Dect

    GSM pin code number according GSM network requirements, DECT PIN Code Empty up to 8 digits length. Crow Electronic Engineering Ltd. Is an active contributor to the ULE Alliance with a full range of DECT ULE products thecrowgroup.com Page | 53...
  • Page 55 Parameter Description Default Configuration The PANEL supports up to 5 frequencies to prevent jamming. Starting RF Channel You can choose frequency range from 1 to 5. Enter the unique ID of the device Learn Repeater Press Done and Save the configuration Delete Repeater Click this button to delete the selected wireless repeater Time Zones...
  • Page 56 Time zones holidays: Parameter Description Default Configuration Date Format Date format selection options Area assignment Parameter Description Default Configuration If area assigned to time-zone it will automatically armed when time-zone starts and disarmed when it finishes. You can assign Time zone assign to more than one time-zone to each area.

  • Page 57: Miscellaneous

    Miscellaneous Chime Control Parameter Description Default Configuration If a zone is programmed as a Chime zone and it activates, the zone can sound the buzzer at Selected keypads for local alarm Chime Alarm Beeps to signaling. The duration of the Chime beep is programmed. The Not selected Keypad Chime function can also be locally disabled at each keypad...

  • Page 58: Miscellaneous

    Miscellaneous Panel Options Parameter Description Default Configuration This code is used to enter into full Installer Program mode. Installer Code 000000 This code can only be changed while in Installer Program Mode. The Installer Code must be between 4-8 digits in length A Duress alarm is created when the alarm system is disarmed by increasing the last digit of the original user code by 1 Duress Digit...
  • Page 59 If this option is selected and the control panel has detected a communication fault (Ethernet or GSM/GPRS) the panel cannot Cannot arm when be armed. Not selected communication fault To reset the failure the line must be re-instated to allow arming again.
  • Page 60 Timers Parameter Description Default Configuration If a radio detector is capable of sending regular supervisory signals to the panel and the zone type is set for 'Supervised Radio Zone Supervised Time Signal Active', this timer sets how long a period has to (minutes) elapse with no received transmissions before a supervisory failure alarm is generated.

  • Page 61: Voice Device (Dect Device)

    Voice device (DECT Device) Advanced Configuration Parameter Description Default Configuration Name Enter voice device name Use this Button to learn voice device into the system but Empty Add Voice Device not before pairing the DECT Voice device in Communication level. Enable Is Active Panic event can be enable or disable from Voice device...

  • Page 62: Overview

    Overview Walk Test A Walk Test is a method for testing sensors without causing false system alarms. During a walk test, you will go through and intentionally activate sensors so that they are recognize by the system. The faulted zones will be display, but no alarms will be report to the central station.

  • Page 63: Control

    pressing on STOP walk test /End walk test button, terminates the walk test process. The results of the walk-test will be show on the screen to verify which detectors were triggered during the walk-test mode. NOTE: The device’s indication LED light under test will flash green color during the walk test process. An Output can be used for the Audible walk-test indication;...

  • Page 64: Disconnect

    Disconnect Disconnect the remote connection from Panel CrowCloud™ Web Services Your SHEPHERD™ panel is configured by default for direct communication to CrowCloud™. After configuration of your panel, go to http://www.Crowcloud.com and proceed with the user registration to your SHEPHERD™ panel.
  • Page 65 First Name: Enter the first name of the End User. Last Name: Enter the family name of the End User. Type password: Enter the password at least 8 alphanumeric characters Retype password: Confirm the password entered above Submit: Click this link to send form and create the user Welcome page of the CrowCloud™...
  • Page 66 Areas This part enables control of SHEPHERD™ panel Areas: Selection of the area to monitor/control ARM: Arming of the selected Area DISARM: Disarming of the selected Area STAY: Stay Arming of the selected Area PANIC: Press 5 sec to generate immediate Panic...
  • Page 67 Users List of active users into the control panel. User position registered in control panel NAME: Name of the user saved in control panel Troubles Information on current troubles detected Pictures This part of the personal page gives to the end user information and control of connected PIRCAM detectors with the possibility to display pictures of all devices or...
  • Page 68 Display of the current connection method Ethernet: IP: internal IP of the panel in your network MAC: Ethernet MAC of the SHEPHERD™ Mask: Network subnet mask Panel: IP of the router ID: Name of the communication method Radio:...

  • Page 69: Mobile Applications

    Further, CROW Electronic Engineering Ltd. reserves the right to revise this publication and to make changes to its content, at any time, without obligation to notify any person or entity of such revision changes. These materials are copyrighted and any unauthorized use of these materials may violate copyright, trademark, and other laws.

  • Page 70: Appendix 1: Installer Event Log Messages

    Appendix 1: Installer Event log messages AC Fail Loss of AC power from the main panel AC Restored AC power restore on main panel %O activated by %U Output number %d activated by user number %U %O activated by remote control Output number %d activated remote control *%Z Alarm in %A Zone number %Z Alarm in Area number %A...
  • Page 71 Exiting installer programing from installer web interface or Exit Installer Mode installer app. *Fire Alarm from keypad %d Fire Alarm from keypad number %d *Fire Alarm Reset Fire Alarm Restore Full CFG View by %S1 Full configuration view by Cloud user %S1 *%Z 24 Hour Alarm Zone number %Z 24 hour Alarm *%Z 24 Hour Fire Alarm...
  • Page 72 System restarted The control panel has reset Take Picture in %Z Started by %S1 Take picture from PIRCAM Zone %Z started by Cloud user %S1 Take Picture in %Z Success Take picture from PIRCAM Zone %Z Succeed %Z Tamper Tamper alarm from zone number %Z %Z Verified Alarm in %A Verified Alarm from Zone %Z in Area %A Upgrade Failed by %S1...
  • Page 73 ARC - alarm receiving centre AS - alarm system ACE – ancillary control equipment AE – annunciation equipment ATP – alarm transmission path ATS - alarm transmission system CIE - control and indicating equipment HAS - hold-up alarm system(s) IAS - intruder alarm system(s) I&HAS –...

Table of Contents